The worst customer service I have ever seen 1/5
This place has horrible customer service. I do not recommend this app for anyone.
What happened? 1/5
I’ve used Hopper in the past and loved it. It’s been a long while, but I got back on to book an upcoming trip. I tried several times but kept getting error messages after swiping to make the purchase. Very frustrating.
I finally gave up and got my tickets on Cheapo Air on my desktop. I look on my credit card charges, and two of the five failed attempts have been charged to my credit card!
I decided to just delete the app from my phone. Not being able to book is bad enough, but getting charged after NOT getting a flight is adding insult to injury. Also, it looks like they charge you to contact them!
Terrible customer service. You are on your own. 1/5
By Elsa Menendez
I am still waiting to hear back from them on 6 diferentes flights that were cancelled during the pandemic. I lost $7,000 with them. They don’t replied. And the air companies won’t refund the money because I bought the tickets with them, so I need to claim Hopper the refund, and they don’t even reply.
No contact support 1/5
I got a room off of this app last week and when I got to the hotel they told me they couldn’t check me in and to call the hopper app and they should issue a refund even said that the hotel would confirm it and never heard from hopper again
Bad service! 1/5
By Hooper Service Not The Best
I am dissatisfied with the service Hopper has recently. I purchased a flight for this coming up June last month and added insurance for safety of my own just Incase I wanted to cancel or make changes on the date. I have attempted to view my flight information through the app so I may be able to contact customer support through the app and I continuously keep getting an error message. My trip does not even appear on my profile. The app does not have a direct contact line nor email. This is beyond unacceptable and I will not continue to use their service as I have been unable to get this resolved. I understand that apps do have bugs that must be fixed but I find it highly impossible that a bug of this nature be unsolvable for more than 2 weeks.
You have to use this app!! 5/5
If you are into saving money on airline flights and you’re flexible as to when you should go, then you have to use hopper! It’s easy to use and I’ve saved so much money booking dozens of airline tickets!
Amazing customer support! 5/5
Thank you Alexandria and Luis for all your help! I not only received an amazing price for my hotel but the service I received when I had what I thought was maybe an issue was amazing. I requested assistance and minutes later received my answer and everything worked fantastic
Love but… 3/5
Love this app. Use for all my trips. But it hasn’t been working lately. Won’t let me do anything. Keeps saying it can’t connect. Please fix ASAP. I have a trip in two weeks
Rey and Micheal 5/5
Rey and Michael have been a wonderful help to me today. They worked all morning fixing an issue for me and I have zero complaints. They were wonderful to work with and deserve a raise ❤️
Scamming app customer service is literally non existent 1/5
Went to buy a ticket for my brother to fly out and visit me. After 5 tries of trying to buy the ticket each time stated the airline wouldn’t accept my debit card for whatever reason. I go back to look at my account and was charged twice without ever receiving the flight confirmation email or anything. Apparently being charged twice is normal, but is being charged without ever receiving a ticket normal? Even called the airline(American) up and they said they had no record of my ticket being purchased. If I don’t get refunded I’ll be contacting my bank to dispute and get my money back. Stay away from this app. And the prices on this app aren’t even cheaper than prices you’d find on the actual airline website!!!!! Total scam
Best app to make great decisions when traveling! 5/5
Love it, helps when trying to time the best time to purchase a flight
Timely information 5/5
Brings all relevant price information needed to plan a trip
Horrible customer service and Fraud 1/5
I purchased 4 tickets in October 2020, and our flights were cancelled and refunded by the airline due to Hurricane Delta. However, I never received my refund, but Hopper did and never refunded it back to me! They are a fraud! The only way to contact them is through the app, and they never respond! Do not use them as your third party flight agent as you will never get through to them, or hear from them once they have your money. They are thieves and steal your money. It’s been over a year, and I still have not received my refund or heard back from them on the MANY attempts and claims that I opened. Again, they are a fraud and a thieving company that isn’t even based in the United States.
"We're so sorry to hear about the delay in getting your refund and for having troubles getting a response from our customer service, please know that this is certainly not the kind of experience we wish for our users to have. Would you mind updating your review to include the Hopper confirmation code for your booking? We would be happy to investigate your case further.
Do you want to update your review?
You can also contact the developer.”
This is the generic response I get, but they already have copies of refund confirmation from my airline, and have NEVER responded to all the attempts made to get my refund.
Please do NOT use this app. They are a fraud!! Until they make everything right and provide customer service contact information, they need to be shut down and removed as a business.
Again, I get a generic response, but no way to contact the developer! Please provide contact information so I can actually talk to someone and get my money back that you have stolen from me!
By ya so that
Not worth it to pay for the VIP. Takes 24 hours or longer to get in touch with someone.
BEST RATES soooo helpful 5/5
By I love my sister Rachel
this app really simplifies my trips amd tales off so much of the stress of searching the internet for good rates. these are the cheepest bookings ive ever seen. love this app and am glad it exists tbh
zero customer service 1/5
By Doug Boston
I need customer support to resolve a ticket issue and there is no way to get help. I’ve submitted multiple in-app requests and never received an email back. Wholly unacceptable. I will never use this app again
Update 5/13/21: If I could lower to 0 stars I would. After receiving a response and being told I would get a refund, the refund never came. I’ve tried emailing back to the customer service rep who I had communicated with and now am being ignored. It seems that Hopper is systemically and intentionally blocking any refund or support. This has been nearly a year trying to resolve an issue that they admitted was a flaw in Their app.
Filing a claim with my state’s Attorney General office may be the only other recourse. So sad to see a business function so poorly.
Love, love 5/5
Use hopper all the time to watch prices. Great tool!
Customer service is garbage 1/5
So I wrote a one star review of Hopper several months ago. My issue was the lack of response to an inquiry I made via the app regarding a cancellation due to COVID.
It has STILL not been resolved. In a response to that review they said that I should edit my review and include the flights and personal information and they would look into it. I’m not real comfortable putting my specific flight and name and info in a public review (I guess my name is already there). Plus shouldn’t things be resolved via the path that the developers made? I went through the “help” section and sent a request to get…help.
I did finally get a response 8 months later but when I attempted to respond to that I was told the case was closed and the conversation had expired.
Still unresolved. Not expecting it be.
This company utterly FAILS in the area of customer service. There is none. Things are great when there are no issues. But that’s not how life works. Gotta be able fix things. They don’t.
Not a good app 1/5
I am not oool
App always has “server trouble” and never lets me book anything 1/5
I have tried to book a hotel stay and add hotels to my watch list. Nothing has ever saved to my watch list. Every time I try to book a hotel the app says it has “server trouble” and never puts the booking through. So annoying, not usable as is.
No me gusto la app 1/5
Resulta que compre mi vuelo me cobraron el dinero de mi tarjeta no tengo ningún correo electrónico con mi vuelo llamo a servicio al cliente y no contestan es mi primera ves comprando en hopper y realmente estoy decepcionada de la app tiene muchos errores para resolver dudas
Scam/ No Support/ F BBB Rating 1/5
This app is a scam. Read all their reviews on the BBB site and Facebook. They actually took off their review option but you can see the comments on each post. Also, their support URL does not work. It’s IMPOSSIBLE to get ahold of support. They never respond to customers. They overcharged me $94 and pocketed the money, I called American Airlines and that additional $94 DID NOT come from airline fees, etc. They are refusing to refund me by not answering. Seriously, do not use this app. Go read all the reviews on BBB and their Facebook profile. They have scammed many many people.
— editing my review because the only thing I have heard back is from the app developer with a link to their BROKEN HELP SITE and asking me to put my hopper confirmation number on a PUBLIC REVIEW. How about send me an email or phone number to contact someone? I have no problem giving you my confirmation number, but I’d rather not put it on a public review?? That’s how you do business? You want to communicate back and forth on an app review? This is just hilarious at this point. Just look at all these reviews from people. This app is a joke.
Non existent customer service 1/5
The customer service for this app is literally non existent. They say to email the customer service but don’t even provide an email. No number to call just emails that never get answered. Absolutely pathetic.
They “stole” my money! 1/5
Two months ago I purchased 2 flight tickets with the freeze option. The day prior to the freeze expiring I decided to complete the purchase. The directions state: 1) “Tap on the flight that you’ve purchased a price freeze for to start the unfreeze process.”
*THAT OPTION WASN’T AVAILABLE TO ME. Nowhere on the app reflected my price freeze purchase BUT the money was taken from my account.
2) continue with the booking process and purchase your flight at the current shown price...”
Again,There was no way for me to continue booking because my price freeze purchase was nowhere to be found within the app.
So of course I became very anxious and immediately attempted to contact customer service through the app because I could not find a phone number anywhere in the app nor google. Even when you request help through the app it takes you to frequently asked questions. Can you imagine how annoying that is when you’re in a race against time!
I was hours away from price freeze expiration and the only options I have for customer service is to request help through the app!!?
Anyhow I would begin a chatWith customer service and it would say standby until a representative is able to assist me. No one would ever come on the chat line, then hours later I’d get an email saying “How was your conversation with ?”
Long story short, after multiple cycles of this I just gave up! I went directly to the airline’s website and made the purchase.
Hopper stole my $104! I say stole because they take your money but make it very hard to get back if you have any issues. Customer service is nonexistent.
I’ll never ever use them again.
Price change 3/5
By DJ HollyW8D
Prices shouldn’t be able to change mid check out - Not cool :(
WHAT A SCAM. 1/5
At first glance, this app seems like it is a good idea, but I just tried to purchase a ticket to Arizona at about 30-40$ cheaper then on the website, heck yeah, right? Well when it came time to complete transaction, the flight “sold out” at that price so it was going to be $62 more then said price which made it more than just buying off the companies site.. so I decided I would look for a new available ticket.. oddly enough the same ticket was on the list for the same $62 cheaper price so I clicked on it, same deal at check out it seemed that that ticket “prices had been raised by $62, sadly” so be careful it’s probably better to just buy off company website and not get tricked by this app..
Girl on a budget makes good 5/5
Thanks Hopper for helping me save money on flights!
H fair 5/5
By h fair
Good app so far thanks!
Came across a lot of good hotels for great pricing on this app
Customer Service 5/5
The customer service was excellent and extremely helpful. They took care of communication with the airline in regards of certain corrections I had to make and took care of everything in a timely manner. The staff is also very accommodating and always followed up as needed. I am very grateful for all of their help!
Great prices, very easy to book.
I love it! Watches our trips and notifies me when tickets are cheaper!
App de viajes 4/5
By poli jr
I love it that Hopper lets me know about price drops. 5/5
It’s easy to use and fun, too. Does a great job of finding the lowest price on hotels, flights, and rental cars. Glad I discovered it.
Clutch City 5/5
By BIG TIME DICKY
Only app I use for travel!
Used hopper twice, and horrible both times 2/5
I don’t know how Hopper has good reviews. The first time I used hopper I arrived at the hotel and they never received the reservation and they were booked. Fortunately the hotel provided a number where Hopper found another hotel so we weren’t stranded, though the hotel we were rerouted to must have been worse than the one we reserved.
But, after that experience I tried Hopper once again. Because of what happened the first time I called the hotel to make sure they got the reservation. Been calling all day and still can’t get ahold of anyone at the hotel. Meanwhile I can’t get ahold of anyone from Hopper. They have a customer service chat option, and even though it says they normally respond within five minutes, I’ve been trying to reach them for the last five hours. No one is there.
I initially gave hopper a one star review. However, since I wrote the above review, I have been hearing from hopper consistently as they have tried and succeeded at getting me a refund from the hotel that never responded to my calls.
I had a bad experience, but I also appreciate hopper working to correct the wrong.
Gran servicio 5/5
By Ratata 1
SCAM !!! 1000% DO NOT GIVE AWAY YOUR MONEY 1/5
By Inaki Wensislau
I hardly ever leave any reviews because I like giving companies the benefit of the doubt and more so I understand the unforeseen circumstances we are in due to the pandemic. With that being said, I purchased a ticket a few months ago for a trip I was planning, due to the circumstances previously stated I took as what I thought the precautionary of purchasing insurance. Due to circumstances out of my control I was forced to cancel my trip I requested a refund, and expected one because I purchased the insurance and that’s the only and main reason for it in the first place. I received an email saying I wouldn’t get a refund just a credit. I won’t be able to fly this year and the credit has to be used or else the money is lost.
The insurance fee was $100 something bucks which now turns out to be completely useless and just a straight up scam. I just want a refund that’s it.
Love this app 5/5
Amazing app easy to use and track flights
Great app 5/5
Definitely my go-to travel app!
Never Disappointed 5/5
Have used this app quite a bit and never disappointed on the price and the updates. Love it
Great app, I love it 5/5
Good stuff 5/5
Hopper gives me the tools I need to succeed ... at flying.
Don’t purchase a flight from this app. 1/5
I purchased a flight from hopper and my flight got canceled. No one has yet to reach out to me. I called twice. I also send an email but no response even though they mentioned it takes 24 hours to response from the customer service.
Shady business 2/5
I’ve used hopper to book multiple flights over the last few years. I’ve even used the “freeze your price” option multiple times, which was great! However, apparently two months ago they changed the policy on the fee for the freeze your price option with NO WARNING OR NOTICE to previous customers. In fact the confirmation page to freeze your price, gives the same basic information on how the process works. So instead of freezing the price, and getting my deposit credit towards my flight or refunded (like it has been done time and time again), I paid a $56 non refundable fee for each passenger I’m traveling with. Now I’ve actually spent more money, then saved. I only found out about this very recent change (apparently happened two months ago) once I contacted customer support about my credit. When asked why weren’t previous customers notified of this change, I got an apology. When I asked for this update or notice in writing to be emailed to me, they were unable to do so.
Don’t bother 1/5
I was planning a trip and picked the price freeze option, shortly after I was charged the price of the flight and also the price freeze price.Try to contact customer service no matter how many different people I explained it to no one seems to get what I was requesting. I was trying to either get the flight canceled or the price freeze canceled because it didn’t make sense that I would pay for a price freeze of $100 for two tickets then turn around and spend $1500 for two tickets. DONT BOTHER!!!!! No customer service line only a stupid chat option. That barely works.
Love hopper! 5/5
I have purchased many flights from this app!
Love it 5/5
Great deals. Keeps you posted on trips that you are watching.
Nice to be traveling again! 5/5
Good to see that Hopper survived the pandemic 👍🏼