By leila morris
Always right on time with the price freeze
Not good review! 1/5
Tried to book a flight using the price freeze. I was charged for three flights but nothing was booked. Customer service doesn’t respond on the app and there is not a good way to get ahold of customer service. I am still waiting for a response.
Filters missing 2/5
By Fire Mike
This app really needs to have a pet friendly filter in its search’s
4 stars for convenience 4/5
Easy to use
Best app for finding deals and steals!!! 5/5
By Media PHOTOG 007
I book flights all the time and now that Hopper shows my preferred airline, I’ll never use another app! Thank you HOPPER!!
Where is my money 1/5
By Candy from baltimore
This is freaking crazy. Me and my friends wanted to try this company and it was the worst. Where is the number to speak with someone. Y’all took my money and didn’t even confirm by booking. So now I’m stuck at home for my birthday. Thanks a lot
Fast customer service 5/5
Needed to cancel a flight but got travel credit because we chose one of the flight insurance options. Their customer service team was great in assusting me in helping to find a new flight, and answered all of my questions.
This is so disgusting 1/5
This app is completely wrong and unethical there good review are probably done by there internet marketing team. I found a reasonable price for a round trip flight and optioned to freeze the price to visit my brother for the first time in 2 years they mislead me and told me my price freeze would stay the same but small print says that if the price rises they I would have to pay the risen price and my deposit would only apply to that price or if I choose not to take that flight I would forfeit the deposit so it backed me in a corner and over charged me. I feel taken advantage of and preyed on as well your better off searching on your own or using other means to find a flight never use
this app customer service wont even respond.
Very frustrating experiences 1/5
It is impossible to get ahold of anybody to help— they ask you to submit a request through the app, but then never responded. I messaged them on Twitter a week later, same thing. I’m very unlikely to use this ever again.
Quality site 5/5
Quick, easy and affordable hotel booking.
A lot of tricky auto fees u have to turn off 2/5
U need to read every page they pano on u not reading and buying extra stuff
Don’t get hopper! No customer service, only by chat. Once the session is over you cant get in touch with them.
I had to cancel my flight due to family difficulties. Anyway, I did a price freeze to save my spot and I paid $25 extra per person( 2 of us). My total was 576.78 that I paid to book the flight. But since I had my price freeze, they applied that. Which is all good BUT after I canceled, I only got $420 back! They kept my price freeze ($82)! They didn’t Really explain that part. Plus other “fees”! So they gained almost $150 😩. Never again. This makes me NOT want to fly
Don’t believe the wait 1/5
Put off purchasing a ticket to Vegas which usually isn’t horrible started at about $350 3 weeks before actual flight. Hopper said wait expected to drop to $166 one week before flight woke up to Hopper message alert finally and it said purchase. Tickets are now $500+ not including checking bag or seat. What a joke!!! Don’t get this app!!!!
Don’t Use too good to be true 1/5
By ☀️Sao Mello☀️
Did a 15 hour drive to Orlando for vacation booked the hotel room two months and advanced. Got to the property had a bad experience with the property. Property sent the refund back to Hopper but I never received the refund. There is no international toll free number just to check status. Will not be using this app again. My family and I were lucky enough to find an hotel with vacancy without using this app.
Update when you follow the instructions to get help on the app it takes you back to please use the past booking. There are no options to contact the customer service. My family never stayed at that hotel that night we had to book through Expedia last minute. I filed a claim with my bank it was denied that the vendor said it was a valid transaction. The hotel confirmed they sent the refund back to Hopper. So Hopper still has my money. I know not all scenarios are the same. But just be mindful that they lack customer service support for international customers.
I required more information about the price freeze as it appeared to me to have conflicting information in the policy outlined. Late response to my request caused me to miss out on a better deal. Prices changed similarly to other sites until I froze an itinerary. Then, all of a sudden, Hopper’s price was conveniently $50 higher than competitors so I “maxed out my cap.” It doesn’t leave me with much trust in Hopper. I’m sorry.
Vegas Bomb 5/5
Booking a last minute trip to Vegas and every price I found for a plane ticket or hotel was amazing. Definitely using this app again!
All my flying adventures! 5/5
I use hopper every time I fly. Easy to use and finds the best flight deals!!
Worst vacation due to hopper 1/5
I had the worst experience with hopper. I booked a flight and hotel with hopper. Flight was fine. When I get to the hotel. I was informed my reservation was canceled 3 days prior to my arrival. Despite confirming with hopper for my hotel stay. The replacement hotel was not a great comp. Took the chat only agent 2 hours to find me a replacement. Total nightmare. Never had this problem using other vendors.
The only Hotel website you have to visit 5/5
Mike C. 4/5
Easily to navigate, awesome web site, willfully recommendable,,,
First hotel rental… didn’t work 1/5
Went to the hotel that this app “confirmed” only for the hotel to say they canceled my reservation because they didn’t have any rooms. This was not reflected in the Hopper app. Apparently long-term hotels rent rooms out hoping a long-term guest is gone by then. In any case had to get a different hotel room that night even though we already paid for and Hopper confirmed the first.
I reached out to Hopper support and it took several minutes for a response in their chat-style interface, and I’m still waiting for a refund. Here’s what their support said:
> Hi again, (my name). I just got off the phone with our hotel provider and unfortunately we have tried several times to contact the property but the line is just ringing. Hi They have advised that we need to process this request via email, so we have sent one and are currently waiting for an update. Please note that this process can take up to 5-10 business days. However, if we receive a response sooner we will inform you right away.
> I know that this is not the response you were expecting and we would have informed you beforehand that the hotel is fully booked have we had the information but the hotel didn't advise us, there are instances were the hotel sells a room to us not knowing they are sold out that's why things like this happen and again, our sincere apologies. […]
Just refund me already, this is ridiculous. Also email support is standard, offer that please.
Love it !!! 5/5
Always find the best prices !! Thanks hooper keep up the good work !
Mongo Hopper 5/5
By Mongo Hopper
Great site!! 5/5
Was able to find a van for 6 days for ridiculously low cost :)
La mejor app que existe . Lo encuentro todo 5/5
Muy facil de usar
NonExistent Customer Service 1/5
By #1 wolfpack fan
Spirit Airlines refunded $427.98 on 10/1. You refunded $422.98. Small amount but not your money to keep. No phone number to call. No response to email.
Love this app!! 5/5
I always recommend this app when I hear about anyone looking for airline tickets!!
Great app 5/5
By Bunny airfare
I enjoy using the airfare app because it is very easy to use.
This app advertises a low price but then they charge you a fee when you choose your seats and each seat is a different price. Then they add on their fees and they don’t tell that your seat is in a section where you can’t bring on a carryon suitcase meaning you have to pay even more fees. They’re not as cheap as they say they are
By Ruby Moana
I love this app.
By Happy and tired mom
Great app and great prices.
This is the best thing since sliced bread 5/5
By Gen Cardinez
You are the FREAKIN best Hopper🙌🏾
Easy to use and great deals! 5/5
I’ve only booked a couple trips so far but it’s been great and so easy to use. It’s so much better than trying to hunt down all the fares out there.
Low prices 5/5
I always seem to find the best prices on Hopper! Even when I check Google flights, Hopper is consistently the same or lower. It’s nice to have all my information, including my frequent traveler number automatically applied. And they’re very good about credits.
Great rates and full proof booking! 5/5
I love the convenience of cross-checking all flight options and opportunities to save searches! Great deals too!
This app ruined my girlfriend’s birthday vacation! 1/5
I was going to book a 3 night hotel in San Diego near the beach for my girlfriends birthday. When i was about to pay it gave me an option to freeze the price because you could potentially save some money if the price drops and it would guarantee me a room at the time of booking. So i chose that option and when I wanted to book, 3 days in advance, it said there where no more rooms available. So would what did i have a price freeze on exactly? I contacted customer service and 2 days later all they could do is a refund for the price freeze. Now hotel rates are double the price. Frustrating!
Best app ever 5/5
I’ve saved so much money with Hopper, you are the real heroes!
Fantastic best prices on the planet for all your family and family needs
Easy app to use & Customer service is great too! 5/5
Booking was easy! Almost too easy 😂 I did double check my flights but when I got my email conf. I realized I booked a day too early. The Calendar has 2 S’s so just make sure you click the right S. Totally a user error on my behalf… Anyways, the customer service was great! I had a response back within a very short time after reaching out for help. They adjusted my flight quickly and effectively. Easy communication and explained everything to me while fixing the dilemma.
Thank you Ian at Hopper! 🙌
Best deals 5/5
This app is the best traveling app, saved so much money on flying since I started using the app
Love it 5/5
My three kids and I use hopper every time we travel somewhere we’ve always got the best deal it’s super user-friendly and I use it every time!
Great app 5/5
Thank you hopper for been my go to when it comes to book flights and hotels, you guys make so easy. Thank you
Great app 5/5
The best and friendly app
Great service 5/5
By mary 1227
I was looking for a last minute flight and Hopper found a flight within my budget!
Family friends and coworkers love the price watch❣️ 5/5
By professor Rob’s Stone's class
We so appreciate getting updates for cheaper prices and also being able to change our flight if we need to!
No customer service 1/5
I locked a price for a hotel, I was charged a fee of $77.90 and no email confirmation was sent. I have no information of when or how to confirm my hotel, the hotel was no longer available and I never received a deadline of when to book the hotel. My family vacation had to be canceled due to the hopper app. I am very disappointed, as I had high hopes for the hopper app due to the great prices but the fact that I was charged a fee without receiving any email/ text confirmation is very frustrating. It is also very frustrating the fact that it is not evident how to get in touch with anyone from customer service. When I researched how to contact customer service it says you have to book something in order to get in touch with them. This app is a TOTAL SCAM!!
I LOVE this app. Easy to use and very helpful