Horrible experience no customer service and the app didn’t refund my cancelled flights 1/5
Always have server issues 1/5
Air France had to cancel my flight due to COVID, trying to start the cancellation process always says oh no cancellation failed click on the customer support which is non existent
Great if you like your money stolen. 1/5
By Robb Zipp
First time they ripped me off was when I went to a hotel and they didn’t have my reservation. Going back and forth with their “customer service” (which you can only contact on the app) and the hotel for over an hour, we were finally told we weren’t going to have a room. Next day we got charged for the room and Hopper said we didn’t attempt to check in even though there was a record of it on the app.
Next up was a cancelled flight. They said it was no problem and I could use my credit for a future flight. I just had to contact them in the app to make the reservations. Every time I’ve tried to use this credit, they refuse to acknowledge my credits. I have tried to get the airline to help, but they can’t because Hopper was the one who bought it with my money.
I’m out over $400 and I see thousands of other people saying the same thing on social media. They haven’t posted anything since March 2020, so I expect them to shut down with all of our money soon. Whoever runs this app has gotten rich stealing all of our money. This app needs to be taken off of all app stores and investigated by the FBI.
I had a trip scheduled in June due to COVID it was cancelled. I’m still waiting on my refund. My emails are showing as not being read and there is no way to contact anyone. I’m very irritated.
Impossible to contact customer service 1/5
Literally impossible to get in touch with anyone to change a reservation. No number, no email or anything. They just tell you to go in the app and find the trip and send a request but once in the app, they just send you to a list of FAQs. Just spent 2 hours trying to get in touch with someone
Bad customer experience 1/5
By iam choi
Can’t rebook ticket using refund. Can’t contact anyone 1/5
How do you contact for rebooking if canceled trip
Horrible customer service. They don’t refund! 1/5
Booked a trip to Canada . For March 2020. Then the pandemic hit and I cancelled almost 4weeks before my trip and was told that they WEEEE working on a refund. I haven’t heard anything back since then.....I spent almost 2G and lost it all. I even paid for the cancellation service which cost rxtra money....don’t waste ur time. Book through a different app.
Worst app and customer service!! 1/5
Don’t use Hopper!! No one to call on the phone, no email and no one replies to chats!! With Covid and travel bans there is no one to answer questions! Would give 0 stars if I could!
So disappointed booked a flight with hopper not only did you took my money but didn’t even make my flight, and customer service is no where to be found unacceptable.
No customer service number 2/5
Hooper can be good for finding cheap flights but so are many other more reliable, safer options. There is no customer service number and I have been waiting for days to hear back from someone about using a credit to book a new flight. It’s been awful. I wouldn’t recommend this route.
Not great 1/5
Customer service terrible! I need a call back
Fine until something goes wrong 1/5
The design of the app is great and very user friendly. My biggest problem has been their “policies” that are not clearly posted and the fact you are not able to contact anyone from their customer service team EVER. This company is a scam and should not be able to operate this way. I’ve had issues with cancelled flights both pre-covid and during covid and they have refused to help. The airlines advise your to call your travel agency, but with Hopper that is impossible. Very disappointed with this company!
Terrible customer service 1/5
I cancelled a flight within minutes of booking it and have heard nothing now in over a month. No number to call, no email to contact. No way to even leave a message. The app opens with a promise that you can have confidence in them, not hardly. Deeply disappointed.
Unreliable and dishonest 1/5
I placed a price freeze for a flight and when time came to buy, transaction kept giving a generic error. I tried to contact the support but there is no easy way to contact them. There is no phone number. So I followed the instructions to send a message to support. Then it said it takes over 24 hours to hear back from support and I never heard back from support. My price freeze was for 24 hours, so essentially they robbed me $98 to do nothing. Great service - Not.
They tried to rip me off 1/5
By better retrieval needed
I purchased refundable tickets to Lihue knowing if they didn’t lift the quarantine ban I would switch the tickets. The ban wasn’t lifted soon went to switch my tickets to Florida. The price change was 4 dollars, a little pricey for tickets to Florida but it was only 4 extra dollars making the tickets 400 instead of 330. I submitted the request and waited for hopper to contact me, wondering how they could quote a price and then not contact me for two day. Sure enough when they contacted me, they wanted me to pay an addition 170 dollars for the tickets. Making the full price for the tickets 900 dollars. Had I bought them online through the airline I would’ve paid total 627. The agent I spoke with wouldn’t work with me, it was pay the extra money or too bad so sad. There was no trying to work anything out or understanding that 2 days ago their app had told me 4 dollars and then didn’t bother to contact me. I finally called the airline and not only did in it have to pay extra money but they refunded me 40 bucks. I will never book through there site again.
Lost 1000 dollar! No customer service at all! Total scam 1/5
I will give zero star if I can. THIS APP HAS NO CUSTOMER SERVICE AT ALL. So if anything happen to your flight, you are at your own risk. The flight company wants a direct contact with Hopper since I booked my ticket from here and they said they were willing to refund me. But hopper never responded. I lost all money 1000 dollar! This is a total scam!
Never Again! 1/5
I am still waiting for my refund from a trip canceled in March. I was getting periodic updates and now nothing! My sister is having the same problem. There is no direct customer support phone number or e-mail that I can find. The cost was no cheaper than booking directly with the airline, so I really don’t see the benefit of booking through this app. Terrible customer service and basically seems that they plan to steal almost $600 from me. Avoid this app!!
So far, EXCELLENT! Thank you.
Terrible customer service 1/5
There are no phone numbers or emails available to contact a real person. “Service “ consists of articles to read. Often options, when one has questions, are pre-determined buttons that don’t necessarily cover your questions. Keep for monitoring flights and prices but don’t book through them. My flight was canceled and fully refunded by airlines to Hopper. It has been 4 months and counting and Hopper has not refunded me. I can’t seem to find anyone to talk to about this but bots.
Horrible Customer Service 1/5
The app is easy to use to book a ticket but you better hope you don’t have any issues because there’s no customer service. You can’t call anyone. When you click on customer support it gives you articles. I’m still waiting on a chat response from over 24 hours ago. Never again!!!
Horrible Customer Service 1/5
We booked a flight through Hopper that we canceled due to COVID. Received an email that Hopper was notified of the cancellation and would be in touch within 90 days on a refund or voucher. It’s well passed that timeframe. Their customer service is non existent except for a chat service that is buried within the app. The chat service is all automated responses - there seems virtually no way to reach an actual person. Incredibly disappointed and feel like our $1200 is lost at this point.
They said they freeze your price and they charge more when you are ready to book it , no customer services available
Lose so much money 2/5
Hopper doesn’t make it clear that the price freeze is non- refundable if you don’t book the flight.... Extremely disappointed and just lost 30 bucks. Feel like they just want my money. Won’t be using this app anymore.
Nonexistent Customer Service 1/5
Never ever book a flight through hopper. My flight was cancelled by the airline back in May. It’s August and a refund still hasn’t been processed. Since I did not book directly with the airline, they say only hopper can refund me. Tried to resolve this through the app however the only customer service I can get is a bot that doesn’t really address my situation. I’m out $4k. This is the most expensive mistake of my life.
WORST APP EVER DO NOT DONWLOAD 1/5
THIS PEOLE DOESNT HAVE ANY CUATOMER SERVICE AT ALL!! BOUGHT A PRICE FREEZE, WHEN I TRY TO BUY THE TICKET THE APP HAVE ME AN ERROR.... TRY A COUPLE MORE TIME, AND NOW I HAVE 3 DIFFERENTS CC CHARGE, MY FREEZE DEPOSIT IS ABOUT TO EXPIRE, AND I DONT HAVE NOBODY TO TALK TO!! DO NOT DO BUSSINESS WITH THIS PEOPLE! STAY AWAY!
The absolute worst 1/5
Just got off the phone with my bank and unfortunately it’s been too long to dispute the claim so now I’m out $600 for the flight that was cancelled due to COVID that I paid extra insurance for through hopper to be able to get my moment back. You guys are crooks and should be ashamed of yourselves.
Absolutely No Customer Service 1/5
I had to cancel my trip due to Covid, so it was cancelled at the beginning of August. I received an email saying the cancellation was done, and I’d receive my refund in 7-10 business days. I’ve used the in app “chat” support feature, and no one views or acknowledges my messages. It’s 9/17, a month and a half later and I still have no response or update on my money.
Do not use this service. They are thieves.
0 star “Help center” not helpful at all 1/5
My flight was canceled recently and call the airline which said that the would refund my ticket but the travel agency (Hopper) has to put in the request. I attempted to contact hopper but all they have is bots and articles. No email or number to call to a person. There is no way to verify that a cancellation request has even gone through or email to confirm that they received the request. I have tried the message center but have not received a response of any kind and it’s been over a week. I now have $870 in limbo because Hopper has no customer care, even though the airline said they will give me a full refund. Hopper won’t even do the minimum of talking to customers opting instead by using bots. They are good at taking your money and nothing else.
Very frustrated 1/5
I’m giving a one because your Freeze Prices does not work! Also on my ticket it says it’s $160 x2 & then the total is $490 makes absolutely no sense & then there’s no customer service for help!!
NO CUSTOMER SERVICE...SCAM!!!’ 1/5
This is the most awful app ever, needs to be investigated and deleted!!!!!
Cancel/customer service problems 1/5
By k ann delano
Not user friendly at all
What’s happening??? 2/5
I never like to write bad reviews..
Don’t wanna negative and don’t want to leave negative reviews because I really hope they figure it out
By Keante Marshall
They are thieves. They have absolutely no customer service and the little help that you get are through anticipated guided questions that they came up with because they know they are in the business to steal your money. I bought a flight for $115 and was excited that is was so low. They said they could not accept my transaction at the time and to try again later. Come to find out they deducted the amount out of my account and claim I have to wait 3-5 business days to get it back. No itinerary or temporary credit. How do you deduct money from someone’s account with practically no receipt? Do not trust this app. It’s too good to be true and needs to be dismantled
Hopper Won’t Refund Cancelled Flight 1/5
I had a payment plan for a Norwegian Airline flight that was cancelled by the airline due to COVID.
I contact Hopper chat about a refund and received no reply as far as I can tell. I saw at the time that it could take up to 90 days (!!!!) for them to get back to me.
The payment plan was 6 equal payments. At this point I’ve been charged 3/6 times already. What a scam.
I don’t know how to get my money back.
There is also conflicting info:
What hopper says about cancellations by low cost carriers:
If you've booked with a Low-Cost Carrier such as Spirit Airlines or Frontier, the booking is managed directly by the airline and you’ll need to contact them to request any changes or cancellations. If you have have been offered refund from a low-cost carrier, please note that it can take 1-2 weeks for the refund to post back to your account. For these bookings, your Hopper confirmation code will usually begin with a "Z-" (example Z-ABCDEFG).
Meanwhile, Norwegian says that if I used a booking service, I need to contact the service. Regardless, I know that Hopper is collecting my payments directly, because they say so here:
Our agreement with most lost-cost carriers such as Spirit, Frontier or Norwegian Air requires that we collect the funds directly and then forward payment to the airline from Hopper’s account. If you are waiting to receive a refund, please note that it may take 1-2 weeks for this to be processed back to your account. For these bookings, your Hopper confirmation code will usually begin with a "Z-" (example Z-ABCDEFG).
I do not understand what to do at this point. I’ve used Hopper several times with no issues before COVID, and used to recommend it to all my wanderlusty friends, because the price forecasting is pretty cool. But the lack of customer service is just unacceptable and borderline theft at this point.
Love Hopper! 5/5
By mjcdhddunkkawh cgb
This app always has the best prices, is easy to use, and doesn’t creep me out with ads later on. Thank you!
No registration button 1/5
Go thru the registration steps. No button to complete. Left hanging on page with name and email. Only option is to go back
By m maher review
Do not use this service! Book flights to Fiji in January. They were cancelled by the airline in May, due to covid. In order to get my refund, needed Hopper to contact the airline. The app has NO customer service email or phone numbeR, only a “cancel my trip” option where you cannot even I put any information (like the refund code the airline told me to have Hopper reference). Finally (3 months later) , I found contact info for the CEO on Linked in. Heard back from someone within days. With false information. After several emails going back and forth, they finally called the airline. Now I have to wait another 90 days to get my refund. We are talking a total of 6 months since my trip was cancelled before I will get a refund. NEVER use this app!!!!
BEWARE!!! (Check out pissedconsumer.com) 1/5
Like thousands, I had a flight cancelled due to Covid, and like many, I have been waiting months to hear back from this scam of an app in regards to getting a refund even though I had paid extra for insurance. There is no phone number and the chat feature is a joke (I have one chat open that has been sent but unread for over a week). Stay far away unless you know for SURE that you will be taking the flight you book.
Terrible app 1/5
By Cookita Linda
Didn’t give me a refund on my price freeze. Said my trip wasn’t available for my price freeze. Charged more money than my price freeze. Hockey and unreliable app 😡
User Friendly 5/5
Great app! Super easy to navigate. Just wish customer service offered an email/phone contact for questions I had regarding my flights.
BRING BACK FLEX DATES 3/5
BRING BACK THE FLEX DATES!!! THAT WAS THE BEST PART OF THE APP!
Makes ticket buying enjoyable 5/5
I've been using Hopper for three years now and they make the entire process of searching and buying plane tickets so easy that it's even fun! 10/10 would recommend to try for your next flight.
Someone help me please 1/5
I was told in order to use my travel credit I need to get a hold of one of you people. Here’s the thing NO ONE RESPONDS. I need someone to respond to my message to book this flight. This was the only way I could get someone to respond to me. Please email me on this ASAP.
DO NOT USE THE PRICE FREEZE OPTION 1/5
I used the price freeze through Hopper to purchase flights for two adults, but when I went to go finally book my flights, I kept getting an error. I’ve deleted and reinstalled the app several times and still have had no luck. I’ve been trying to book my flight with price freeze for a few days now and I’m still receiving the same error message. Not to mention the deposit to hold the flights is non-refundable.
Absolutely no customer service 1/5
Do not book with Hopper. My trip for May 1-4 needed to be cancelled reduce to Covid. I cancelled on the app as instructed and tried to be patient for my refund as they repeatedly published emails saying they were behind on processing refunds. Over 4 months later I have yet to receive any refund. I’ve tried replying to emails and tried to call a phone number I found online. All auto responses are that the email address or phone number is “not monitored”. There is no direct contact form on their website. No way to get ahold of ANYONE. Just talking to a black hole. The prices seemed good, just remember.... you get what you pay for. Do yourself a favor and DO NOT use Hopper.
This app is trash they charge my flight twice plus a 5 dollar fee in each one making it 10 when i cancel they refund me the plane ticket but not the other 10 dollars which was supposed to be just 5 there is no num to call customer service and the help center is even worse just call the airline or use any other way to get tickets but this app
Worst app ever 1/5
By stevie 987123654789
Absolutely 0 customer service... cannot get ahold of anyone for over 2 months. Will be deleting this app and never using again. Wish I could give it 0 stars
Customer service is Horrid 1/5
By you duck 103846302
There is no customer service existent. If you ever have a problem don’t expect a fix or solution. For example, if you paid $300 for a flight, but had to cancel. You will lose your $300. Suggestion to platform, get a working customer service team before you obtain an issue from the wrong one.