THIS APP IS A SCAM 1/5
By Naomi Keefe
I booked an international trip through hopper last winter before the pandemic began. When it became clear that travel was unsafe, I was informed by the airline that I would have flight credit for a year. But when I attempted to follow up on my trip, neither of the airlines could help me because it was booked through a third party travel agent, I.e. hopper. TURNS OUT HOPPER HAS NO CUSTOMER SERVICE NUMBER!!! I have emailed at least 6 times in the past few months with no response. I would understand if the turn around time for assistance was longer due to COVID-19, but I have received radio silence. This is absurd. They owe me $2400. Don’t use this app, they won’t help you if your plans are affected by COVID-19.
My trip accommodations 4/5
By Mo B0307
Overall, hopper app has been really accommodating when it comes to booking a trip. I ended up booking a trip for September 2020 and i decided to postpone my trip to a later date so they were able to reschedule my flight for June 2021 with no questions asks. I like the customer service they have provided so far.
Flight change issues 5/5
Tavis was amazing! We talked for at least 2 hours discussing all the changes and options for our flights to Dubai.
So much detailed information and patience. Extra care and time was given to clarify policies & pricing.
This was very frustrating and difficult already, but it was made much better by Tavis.
Thank you for your extreme patience & hospitality. Over and beyond!!
I always get the best prices using Hopper!
HELP PLEASE 1/5
By SABRINA 😡😡😡😡
PLEASE someone help me get ahold of customer service, to talk to a real person? A way to do it without having to go through my bookings????????
I need help contacting a real person for customer service! I WANT MY REFUND THAT I SHIUKD HAVE GOTTEN MONTHS AGO!
No customer support 1/5
I have been trying to get ahold of someone regarding a flight I had to cancel last year in March of 2020 due to COVID travel restrictions. I have submitted multiple requests for support and they claim “they aim to get back within 24 hours”. It has been a full year and have not had one interaction with any customer support. There is no phone number to call either which makes it impossible to speak to a human. Do not download this app or use their service. It is not worth the money if you need to cancel your flight, especially in these uncertain times during the pandemic.
Change of tickets 5/5
Very good service.
Horrible customer service 1/5
I used hopper for the first time in 2020, however the flights we booked all got canceled because of the pandemic. Because we booked through hopper, we were given hopper credit instead of credit through the airline. We started trying to rebook those flights using the hopper credit 12 days ago. The app won’t let you just check out as normal and use your credit towards your purchase. You have to submit a request to use the hopper credit. It has been $12 days and I have not heard any response from the hopper team. It seems ridiculous that there is no email address or customer support phone number. The only way to get help is to submit a request which they do not reply to. I’ve also been reading through multiple other reviews of people expressing the same concerns and the responses are clearly automated. The responses also suggest to get in touch with the support team through the app which is so ironic because that’s the specific thing that all these people are complaining doesn’t actually work. At this point I’m just hoping hopper refunds me my $515.60 so I can take my business elsewhere.
Still no refund OR travel credit 11 months later 1/5
I booked a flight through Hopper to Costa Rica for last May. My flights were cancelled about a year ago and I still haven’t received a refund/voucher for one of the flights. Previously, they didn’t allow for contact requests to inquire about refunds. As such, all I received was an email from the CEO thanking me for my patience and assuring me that they were making updates to their processing and support moving forwards - yet I still haven’t received an email issuing a refund or voucher for one of my flights.
Great app 5/5
I love the flexibility and the variety. I really like this app and I will continue to use it
Mr M 5/5
The site enables me to continue check for best price updates/ upgrades of future trips for when travel overseas becomes available
SCAM SCAM SCAM 1/5
By zero response from hopper
My flights from Atlanta to Greece were canceled by the airlines (Lufthansa and Air Canada) because of covid in May 2020. I am ready to rebook the them with travel credit but none of my emails have received a response and a phone number for customer service doesn’t exist... I might as well have burned that $1000. It would’ve been more exciting.
Hopper confirmation- QCHEJG
Great job 5/5
Very patient and accommodating!!
Hopper makes it easy. 5/5
Hopper makes it easy to view and book flights all in one app no extra fluff like other services.
BE VERY WARY - no way to contact customer service 2/5
The thing is, they provide a really nice service - when everything goes well. When things go south, though, like when the airline cancels your flight, you have to get your refund from Hopper, not the airline.
And that’s where things go sideways. We have contacted them through the app (there is no other way) and our request just goes into a black hole. No phone number, no email, no chat service. Just ... silence.
BE VERY WARY
Horrible customer service 1/5
Hopper wrongfully cancelled my outbound flight to Mexico claiming the airline canceled my flight. I called the airlines and they never canceled the flight. I am supposed to fly out in less than 1 week time and still have not heard back from Hopper. There is literally NO WAY of contacting customer service except requesting them to contact you and waiting. Literally no phone number, no chat option, NOTHING!! Do not use this service!!!!
Unclear and no customer service 1/5
Lack of a customer service phone number made me lose money on doing the freeze on two times I think this is messed up I can’t get any answers to my questions but to try to figure it out online by myself
zero customer service 1/5
By Doug Boston
I need customer support to resolve a ticket issue and there is no way to get help. I’ve submitted multiple in-app requests and never received an email back. Wholly unacceptable. I will never use this app again
Great Customer Service 5/5
By Nekiya Blakely
Ivan with Hopper was great! United did not issue my refund as discussed and he stepped in on my behalf. I received a notification from United that my refund had been issued the next morning. Ivan then followed up to ensure I had been contacted and gave me more information regarding when my refund will be sent. He was also very caring about my health situation and had kind words of encouragement. I appreciate him, the service and will use Hopper again for sure in the future.
Do not use Hopper 1/5
By M Paige *
I used Hopper in the past and had a positive experience but my most recent experience was incredibly negative. I booked a flight and received notification that my itinerary changed - no big deal! A few days later I received an email that my flight was altogether canceled and referenced the original flight time. The Hopper app or email did not reflect whether I was still booked for the modified flight time leaving me in limbo whether I need to book a new flight altogether. I received only a partial refund and Hopper kept my prize freeze portion even though the flight was cancelled. Makes no sense and now I am out of the money and need to rebook a flight at a much higher cost and crappy itinerary.
Esto está bueno
Wont Help 1/5
We did not get a 4* room. Dirty, milk left in fridge, smelled like smoke, cigarett burns in the couch. lights missing or burnt out, and they cannot refund because of their policy. Additionally you cannot leave reviews for the places you stay. 4DSFLXHGSQ7Q.
No customer service, you loose your money 1/5
Airline changed my trip flights, I refused change and canceled my trip. Never received any confirmation of my cancellation from Hopper. Send multiple request for help via App and never heard anything back. Worst company do deal with, stay away!
UPD: You asking me to provide trip confirmation code here? Are you serious? Using Apple App Store as you customer support platform? Why don’t you respond to multiple support requests I send via Hopper app?
Horrible Customer Service 2/5
By Black Star 0007
I usually use Hopper and I have never had issues before until I needed a refund I purchased to be able to do. They have the worst customer service support that exists. There is no number to call and I have been waiting weeks for them to get back to me after creating a ticket. I will delete the app after I am done with my trip.
Five stars 5/5
Above & beyond customer service and support
Took my money but didn’t book my flight 1/5
I picked a flight, entered my credit card info, and as the flight was being confirmed, the app experienced “technical difficulties.” So now, almost $600 are out of my checking account and I can find nobody to speak to. The best “help” they offer is a bunch of dead end articles.
One of the articles says that my money should be refunded (apparently this happens when the flight isn’t actually available), but I don’t understand why the complete total was taken out of my account before confirmation with the airline.
I’m HIGHLY disappointed.
Hopper, if a flight isn’t available, REMOVE IT FROM YOUR APP and refrain from STEALING peoples’ money.
Great help!! 5/5
So thankful Effy could help me change my flights due to Covid!! Fast, efficient help!!!
Easy booking 5/5
I like this site, cause it makes booking so much easier. They are clear with the trip details and logistics are well laid out.
Support and charging 1/5
Absolutely sickening trying to get a direct support line or chat with this website. DO NOT price freeze as you do not get back your money if you book with another airline.
No customer service 1/5
I would rate this -5 stars if I could. I submitted a request to cancel 6 weeks ago and then again 5 weeks ago and then again last week. They have no phone number for you to call. My flight leaves next week. I guess Hopper just stole my money. It should be illegal for them to operate like this. I went to the web in search of help and found that many other people have had the same problems with Hopper. There is absolutely no reason for you to use them over other travel apps that actually have customer service.
La mejor app del mundo
Deleted my flight ticket 1/5
Several weeks ago I purchased a round-trip flight for my holiday. While I was on holiday and looking on hopper for my booking to return home, I realized that my booking no longer existed on hopper. There was no trace or or order of my flight or my booking. I reached out to hopper through their chat several times with no response. I had to go through a mess of talking to the separate airlines with my connecting flights so I could get a hold of my bookings. I’m so disappointed and I will never use Hopper again. It is so unprofessional and disrespectful as a loyal customer that I once was. My Hopper booking code for this trip was YIQVQM.
Travel credit 1/5
Having a very difficult time trying to navigate to travel credit. Impossible to talk to anyone or have anyone respond!
I love hopper ! It’s very convenient and i book all my flights before the price go up. I love how you can put your flights on hold for a refundable price ... I Recommend to all my friends :-)
By Edgey 88
Every time I have an issue Tin responds so quickly and solves all my issues!!! Excellent service!
Cancelled Flights 2/5
By CF Intl
Hello I have contacted customer service almost a year ago regarding my international cancelled flights. Until now there has been no response. Also cancelled a flight 2/10/2021 and also until now my full refund has not been granted. My Hopper code is ESRPOJ
Useless 👎 1/5
The prices it found is the same and at times more than the more common apps.
Help/customer support 1/5
I’m giving this app a one star rating. Before I would’ve rated it a five star but I have had consistent problems buying my tickets and there is no chat support, phone number or email to contact. People want to be able to actually talk to someone. Customer service means everything these days and this is why I am giving my rating.
Do not use! 1/5
It seems illegal to advertise this app as almost 5 stars, when you read the reviews they’re mostly only 1 star. If you look this company up on the BBB website they are only 1 star with a TON of complaints. I booked a trip using this app for my family of 5. We currently have $1500 in “credit” but no one responds when we have asked to use it. I filed a complaint with the BBB and got a response today from them asking if I’d like to speak with the media about my experience. YES PLEASE!!!!!!!!!
Messes up your flight
No enough filters or descriptions 2/5
I’m looking for a hotel for my family but the filters and descriptions don’t tell me enough information if there’s enough room for all of us.
Refund Issue and No Response 1/5
By Le Buté
I am waiting for a refund and have not heard anything from no one about anything. I need a representative to reach out to me ASAP so I can get some sort of confirmation.
My hopper confirmation number is LHDJVN.
It has almost been a year so i truly appreciate this response. I did not know what else to do. Thank you for the quick response, I hope they continue to be just as quick.
No confirmation 5/5
I booked a trip and I didn’t received a confirmation but I did receive an email saying that the airlines made modifications to my reservation. However the charges are pending when contacted the airlines they said the system shows that the reservation is confirmed. I did try reaching out to Hopper Customer Service. I came to a dead end the only service/answers were questions but no actual live agent to talk to.
Drained my bank account 1/5
I tried to book two flights from this app. The first few times it told me that the flight was no longer available and I had to re-book. I had to do that multiple times because little did I know that hopper charges you EVERY time you try to book regardless of it the flight is available or not. Now I’m left with $20 and no flight. DO NOT BOOK WITH HOPPER.
They stole my money 1/5
They stole my money . I’ve been trying to rebook and have not gotta response to multiple request.
Lynette was a great help 5/5
By South side blues
My problem was looked into and Mrs. Lynette was very helpful. She even got me a refund on something I screwed up. She spent a lot of time with me and did not give up on me. Thank you so much for your time and patience. Great customer service!!!
CANT USE YOUR PRICE FREEZE 1/5
I paid for a price freeze and went to use it. I kept getting an error. 24 hours later and no response from customer service. My price freeze was about to expire. I booked my flight through the app but not through the price freeze as I was out of options. On my price freeze it let me book American outbound and delta inbound. It WOULD NOT let me mix air lines when I went to book the second time. I had to pay almost 1.5x the price of my flight to book it. Original price freeze price was like $220 and I just had to pay $360. I was charged me $9 for “VIP Customer Service” but can’t get anyone to reply still. Why am I charged for this? I better get the cost of the flight at the freeze or I am going to be livid.