When my plans changed Hopper assisted in making all the changes 5/5
Zero dollars lost!!!Yay!
By lea calderon
Explain to me!! Why do I need pay more money at the hotel when I was supposed to make a reservation on this app!! I need pay 150 dollar more… this is rip off… I never used this app again and I tell to the public this app is a rip off…
Great app! 5/5
I’ve found some incredible deals via hopper. Saved several hundred dollars since i started using it about a year ago.
Long time user 5/5
I like that Hopper keeps track of flight prices rather than erasing them after they change.
CHECK THE PRICES! 1/5
By Rachael Heiser
I would have saved $80 had I not used this app. Be sure to call the hotel and confirm prices.
The app ups the price and gives you a discount to make it seem worth it, and then piles a bunch of booking charges on top of it.
You are better off just booking the old school way and not using this scam.
SCAM ARTISTS 1/5
Our family of 4 booked a round trip flight to Denver last year. We unfortunately became sick with COVID at the time we were getting set to travel, and responsibly cancelled our flight. Upon cancellation, Hopper issued us a full travel credit for $1302.40 to be used before May 8, 2022, and to be used solely with United which was the airline we initially booked with. Fair enough, right? Well, here we are trying to use our travel credit only to see the app is unable to find any flights ANYWHERE which we may use our travel credit for. There is no phone number to call for help. We were given an email address, and after receiving a reply to our emailed complaint- it was immediately apparent that we were conversing with people in India who speak broken English. They then informed us that they cannot find flights for us to use our credit with, and refused to connect us with someone on the phone, or a manager. They will not refund our $1302.40, and they cannot accommodate us with new flights using our credit. DO NOT USE HOPPER!
By shak zulu
If you have the nerves to wait, Hopper will get you a great deal 5/5
It seems the closer you get to your flight date the lower the prices go. So if you can stand by, you’ll get a great deal.
Awesome app 5/5
Great app helps track and notify you when lower flights are available and they don’t spam you every five seconds. Download it ASAP you won’t be sorry!
Great travel App!! 5/5
By Annie Gracie
Used Hopper to book tickets for family to Yellowstone. Had to change flight of one family member and Hopper was super great at assisting me! Prices are phenomenal!! Will use again!
Great little tool 5/5
I travel weekly and use the app to keep my travel moving along.
Ver Más 5/5
By Ver Más
You are doing great.
TOO Many Steps! 3/5
I tried Hopper for the first time recently and I liked the option of being able to Prize Freeze.
When I was ready to make my booking, I had a frustrating experience completing my booking.
In EVERY step of the way, Hopper is trying to make you pay extra for something. It’s too many steps that one can easily sign up for some extra thing they don’t want to.
To call out a few-
Firstly- it made me go through alternate flight options- why show me these unless I deliberately want to check for alternate options?
Then comes Insurance, Cancellation coverage, Seat selection, Upgrading and so on.
On the final page where you find an option to Swipe to Complete Booking, there are some additional fees which you need to scroll down to apply and these are AUTO APPLIED so if the user doesn’t scroll to turn off the toggle (which can easily missed) and Swipe to Book, you’ll end up paying these extra fees for Tip and something else.
So many that writing this review 5 minutes after booking, I can’t remember all that came up.
Hopper PMs, please review this flow again. As a user, I would want to be done with my booking as quickly as possible without the confusion and interruption of 10 different things.
Got great rates
I love this app tells you when to book and when to wait, gives best prices by far with out major time on your part they do it for you
Great app 5/5
By Ovia 2006
Easy to use and the prices are cheaper than other sites.
Lo mejor 5/5
Esta app es muy buena
LOVE the deals & interface 4/5
By confused ig user
Really easy to use. Great deals! Makes everything simpler. Only reason I gave it 4 stars is because it’s a little slow in loading for today’s app standard.
Great app for finding flights 5/5
Found some great deals on this app.
This is the best app for finding cheap deals
Una app muy amigable y con buenas ofertas
Hopper customer 5/5
By reshante lang
I booked a flight yesterday but didn’t receive a confirmation code but was still charged for it. I just want to know if I can receive a refund? And when I tried to find my flight it said they were sold out and I couldn’t get back in I’ve tried emailing but no one responded and I couldn’t get through
Great application 5/5
By no nicks all taken
You better use this app
Great app 5/5
Best than the thousands out there
By LOVE SRJ
By The IOB
Absolutely terrific customer service through a chat function that ACTUALLY WORKS.
The perfect app for travel 5/5
Best part is to see the travel predictions for price and availability. Compare airlines and receive discounts.
Always a pleasure 5/5
Using this app. has been a pleasure ! Thus far, it’s saved me money , first and foremost. It’s easy to use. It’s self explanatory, and it offers great benefits like : money back grantees, flight cancellation options, low rates, and discounts. It’s always a pleasure , to use the hopper application.
Best find for 2021
Great source of information 5/5
By Sistah PYT
I love this app because it is easy to use and very informative
Amazing app 5/5
Has done great things for me. Thanks!
Great App 5/5
I love this app. It’s my go to for flights.
Great place to explore flights! 5/5
Often start here as I begin to think about travel options. Useful info and easy app to use!
Confusing app 1/5
Thus app is confusing m. I only got a ticket so I wouldn’t lose money. I bought a ticket and didn’t receive confirmation all I got was a sad bunny say prices change quick but it still looks like I have a tick. But no co confirmation.
Do not use this third party merchant! 1/5
Hopper will steal your money. They are the worst third party booking service I have ever utilized. There is no customer service line available if an issue arises. The only way to communicate is through a message portal on the app. Their terms and agreement disclosures say they are bound by the hotel policies. But if that was true, they wouldn't have charged me for the entire stay when the hotel cancellation policy clearly states that if the reservation is canceled within a 72 hour window you are consequently charged for 1 nights stay plus the applicable service fee/tax. Hopper charged me the for the full stay to include taxes and fees for a grand total of $938. If I could give 0 or negative stars I would. I made a reservation at this resort and paid in advance. Unexpectedly 3 days before our trip my kids got sick. I asked to change the reservation dates as I was unsure if they had Covid and the merchant refused to work with me. They said that I could cancel and only be charged for one nights stay per the hotels policy but that was my only option. I provided them with the necessary clinical documentation from my doctors visit. After going back and forth with them explaining that we could not travel because I did not want to be responsible for the spread of Covid I received no further assistance. It's beyond me why a resort or third party merchant would promote traveling while sick especially during a pandemic! I can only imagine what the resorts sanitizing protocols are or if they are even being followed. It seems that the merchant is money driven and they have no consideration or empathy. They cannot even abide to their “supposed policies.” I am currently in a dispute with my credit card company over this situation. But this has been a nightmare of a ridiculously drawn out process. Customer service should be a bigger priority for them. Profits appear to be the only thing that matters to this merchant even if they have to scam people out of their money. They are unreachable and impossible to work with and willing to do whatever it takes to rip people off. There is so much of a back and forth blame game between the hotel and Hopper the cited policies hold no value. They refuse to offer any sort of refund/compensation for services that were never rendered. They can’t even take ownership of the scam that occurred.
Easy peasy 5/5
Being a novice traveler and not tied down to any one airline for miles, this is the best way for me to see all flights /fares to save money and time!
Whenever your in need of deals 5/5
Hop on the hopper for travel deals
Scam at best 1/5
Only open this app and search your flight when you are ready to book it right then. If you ever look at the same flight twice the price goes up. Hopper will notify you almost every day that “this is the lowest this flight will ever cost” then you book it because the notifications are annoying. Then the flights always drop in cost , so with their “price drop guarantee” you think there was no risk. My flight dropped 138 dollars and they credited me 5 of their vegetable dollar coupons. Lol absolutely trash customer service. This app is a scam that tricks you into paying for over priced fights.
Terrible customer service 1/5
By mktg say h no n
Absolutely horrible customer service. 0 stars if I could. There isn’t even a customer service phone number you have to jump through hoops to even find a way to get ahold of chat support
Great app! 5/5
Love this app!!
Great app 5/5
Hopper is awesome and it seems like they’ve figured it all out. Everything to get a flight, hotel and car rental at great prices. Love the experience!!
Reviews are fake btw. 1/5
Don’t go off these simple fake 5 star reviews. Hopper is trying to take your money, & they have no direct line so they get away with taking your money. Price freeze is their biggest scam. Beware guys!
Great great app 5/5
I have been looking to take a trip and put a few different date choices into the app with the destination, and it sends me fare alerts, and has gotten some of the best rates on hotels that I have found anywhere.
This app is amazing. I love how tpu can earn points to go to your next flight. And the prices are unbelievable sometimes
DO NOT USE; WORST EXPERIENCE EVER 1/5
I have used Expedia and a lot of other third party apps to book cheap flights and hotels, but I am telling you now, Hopper is the worst of the bunch. Even though one of my flights was cancelled TWO MONTHS in advance, Hopper failed to notify me. They attempted to rebook me on another flight but failed to officially reissue my ticket. I came to realize this at 6AM on the day of my original flight when the airport ticket agent told me that Hopper never rebooked a ticket, despite the apparently fake booking reference numbers they provided. It does not stop there. One of the worst aspects of this company is that they have NO CUSTOMER SUPPORT phone number to call in case or problems. I had to email back and forth with amateur, untrained Hopper employees to rebook me on another flight. This was not only an extremely slow and inefficient, but also ultimately unhelpful. Hopper failed to rebook me on a flight out of Canada that day and refused to compensate me for the $300 additional expenses (e.g., hotel, food, & the $150 rapid COVID-19 test required for entry back into the U.S.) I incurred from delaying travel an extra day. The “best” that Hopper could offer was $50 in “carrot cash” coupons for additional bookings through their app after “pulling a few strings.” How pathetic and unprofessional is that?! In the end, it will save you time, money, and stress to pay a little bit more money up front to book your flights through the airlines directly. Do not use Hopper, or you will greatly regret it, like I did.
Amazing app 5/5
I love it. So easy & so quick. Gives you the deal & let’s you close it and come back with the same price or freeze the price and or deal & come back! I hav recommended to many friends and family.
Love itttttt 5/5
This app is amazing