Hotels.com 1/5
By LML1216
Terrible app for Hotels.com. It will not let me log on to my account. There is no knowledge assistance available to resolve this issue on Hotels.com. Get your act together!
Fix load issue 3/5
By Dollbaby1987
Won’t load anything… keeps saying try again later and something went wrong. Pl fix
Impossible to communicate w hotel through app 1/5
By xfet3576
Difficult/impossible to communicate w hotel through this app. Only my first (booking) communication is listed- hotel‘s response is email, my 2nd communication with the hotel -through this app!!!- is nowhere to be found!
Reward’s Won’t Load 2/5
By 57Online57
I just get the infinite spinner so I just use the website instead. Fix the bugs and more people might actuse the app!
Terrible app 1/5
By trinwith
Had a reservation at the McCoy hotel which you gave a 9.4 rating. It had graffiti everywhere and was in skid row district. Tried to do a chat which never could get a resolution. Trinwith
Not working 1/5
By Kingsora354
I keep signing in but when I try to book it doesn’t show I’m signed in. When I try to look at my rewards it’s asks me to sign in. What’s going on with this app?!
Can’t reach customer services 😖 1/5
By Calva1952
Always come through with a good deal 👍🏽❤️
Great rates 5/5
By Terrible “T”
We can always find the best rates and locations that interest us and are convenient. Thanks keep up the excellent service.
Got bugs 2/5
By Mela-a
App not pulling up … received too many requests error
App 1/5
By Upset really
The app won’t let me sign in. Changed my password… still will not work
Hotel 5/5
By KIMBERLY n PERKINS
My thanks,and apologies for me being a loyal customer.
Pricing 3/5
By stromchaser5051
Pricing is much higher than other sites including fees I can go through other sites such as direct hotel and almost cut prices in half
Perfect Stays 5/5
By Hmbny
I always use the Hotels.com app. It’s easy to use with access to pricing differences and reviews of hotels. I’ve stayed at so many great place’s because I’m willing to take Hotels great information and make it work for me! Happy Travels!
Website issues 4/5
By Ivamoscow73
The website is often flashing a message “ something went wrong “
Do NOT book with this app 1/5
By @leather_and_lace_boutique
Do NOT book through this app! It will not let you change or cancel your reservations with charging you an outrageous fee!! My conference got changed to a different weekend, I tried to cancel and they were going to charge me $500! I then tried to change they still wanted to charge me $500! When I called the hotel they said they couldn’t do anything because I had booked through a third party and they couldn’t even find my reservation to begin with! This is absurd and complete robbery!! VERY dissatisfied.
Hidden fees! 1/5
By Badgerbuss
I booked a hotel that Hotels.com app said was pet friendly. When checking in I was assessed a $50 cleaning fee for pets. There was no mention in the app anywhere of an additional fee. I’ve been using this app for about seven years and never had this issue.
They hang up in you 1/5
By jim_c1736
I just simply wanted a refund for a stay that I was dissatisfied with, after being in the room 5mins I left. But hotels.com after being on the phone with them for 45mins, just hung up on me. Never using this app and I will have to go thru my bank for my refund
Can’t sign in 1/5
By AprilH2003
I’ve been trying to sign in to the app for over a week now and it won’t allow me to sign in. I have an account yet it won’t go past the signin page when looking at my upcoming trips or my account
Reward stamps 1/5
By Reward stamps never honored
Every time I collect a stamp hotels.com removes the stamp months later. Reward program is a joke. Tried contacting customer support three times to resolve issue and kept getting rerouted with no help or answers.
Good app 4/5
By ariez01
Good discounts
Can’t sign in 1/5
By 670jsc
Not sure why I keep signing in and yet it’s not going through. Disappointed!
If only zero stars were an option… 1/5
By otherportland
Slow, buggy, auto loads incorrect dates, so many issues and no help with problems
Y Abram 5/5
By Mommaud
Booking is quick and simple.
Update broke the app 1/5
By Digitalcoin
Ever since the terrible redesign update I can’t login
I click login with Facebook and it just closes the login option
Don’t redesign a fine app if the update is broken
Very useful 5/5
By RLB4
I have used many travel sites, and find hotels.com the best both for travel planning and for last minute reservations. Their rewards program has been excellent as well.
App inoperative “no results” 1/5
By Markoare64
Not matter what city or dates Hotel app says “ No results found “. Tried reloading in nothing! Plus it does not show my old rooms from Florida.
This app must be Expedia factory seconds
Cannot sign in to account 1/5
By Bxm40
I have tried many times to login to my account but am unsuccessful. I have changed my password many times and still nothing. It just doesn’t recognize my information.
The app 2/5
By Trying to book a room
Don’t know what they did with the app but it doesn’t work good now.
Very slow 1/5
By Sachp99
Very slow
Impossible to communicate when having issues 1/5
By Marilynn G
I recently booked a trip to Chicago and I received my booking confirmation number but it doesn’t show up in my account for upcoming trips and when I search for it and enter the itinerary number it cannot find the trip. The only way to communicate appears to be through a virtual assistant in a chat box. All I’m getting is automated responses saying I have no upcoming trips. I have two, one in October and one in July. The October booking is in my account.
The second issue is that I have apparently earned a free hotel night valued at approx $160 but it must be used in 3 weeks. This was the first time I received notice that I had a free night. Trying to follow this in my account has proven to be quite challenging so I did not realize I had this free night which I could have used. I tried to get information but am not getting any response from the virtual assistant. I’m going to cancel my account with Hotels.com and try another booking company.
Use’s personal information 1/5
By Dude457
This app adds items to my calendar without my permission and there is either no option to change that or they’ve hidden it.
No longer works. 1/5
By metsgirl84
The app no longer works. It freezes up and goes to a blank white screen when I try to log in.
Use it but don’t expect a free stay 1/5
By summercr10
On the surface it’s an easy reward system for frequent travelers. When I got close to my required stays, my nights stopped getting collected. I tried to trouble shoot on my own. Yes I was signed in at booking and yes my hotels counted towards nights. I tried contacting customer service through multiple avenues without success. The customer service number connected to a location in the Bahamas that no one answered. I received responses from social media assuring I would be contacted. Still no contact. I had all my stays for a free stay with an average price of $275 a night…but not according to the app.
Needs to update hotel listings 1/5
By Roach infested
I have been using this app for years and yesterday nightmare experience was an eye opener that this company needs to do it’s due diligence in confirming what pictures are send by the hotel that they’re up to date because the hotel we had reservations for yesterday was nothing like advertised it was a literal dump crack and roach infested hotel saying it was disgusting it being to nice we are out $85 for the night had to drive 1 hour more to find a decent hotel to rest on our 18 hr trip back home I’ve ask for refund and hotel refused and I contacted hotel.com neither could reach the manager of course not after doing a late research I saw the real reviews on google whom I’d trust for now on some reviews on this app don’t tell the truth or are monitored to only put the decent ones.
Can’t sign in 1/5
By Qrasjf
Will not sign me in. Cannot see any trips or information about the trip I scheduled
GREATTTT APP 5/5
By HotelStayer2310
I love hotels app because I always get very good deals on rooms while also building up my rewards so that I can earn free stay at hotels I just loveeeee it!!!
If it's important don't used this app. Go direct to the hotel. 1/5
By TimRickettsIsTheSexOffender
Terrible service on our last trip they keep offering credits but do nothing of real value. They have my money x2 and send me codes to uses on my next stay?!? Like I want to do that!!!
Horrible website & Servive 1/5
By partally pleased
Horrible web service
App is awful 1/5
By cbmay12
Cannot sign in and follow travel history or open current reservations. Lost all our collected rewards
Crashing 1/5
By BigSha845
This app doesn’t open at all
Hotel 1/5
By Catalllllllll
This is the most dirty, broken and unsafe place to anyone stay. The walls are dirty have foot print, have holes on the wall. One of the doors are broken and both doors are dirt if hand and foot prints. The bathroom had hair the bad smells. The TV remote control was broken. When I complain to the front desk they send a gentleman to make a spacious the room and he told me was not so bad. But if you don’t feel safe to stay in the Hotel if your kids it’s okay. In the end they charmed $100,00 . I don’t know why. I never going to used this again for book anything anymore. And I going to tell all my friends and family about that.
Do if you plan to travel do not used this app specially this Hotel Clarion in Kissimmee. It’s super bad.
Bucket List check mark 5/5
By STEVEN J FULGHUM
Thanks to hotels.com. It has made my bucket list and laughs journey so much easier than it would have been without using a booking app. It’s amazing lady easy convenient, professional so I just want to give a big thanks to Hotels.com way to go keep it. Keep it up. Sincerely SF.
Make improvements 3/5
By andyw1
Why can’t I use Apple Pay?
Why can’t I use Face ID to login?
Can’t find my favorites 1/5
By Alenz33
The new app layout is awful. I can’t find the favorites I just chose. How am I supposed to show my husband later if I can’t easily, or at all, get to my favorites?
To the Decision Makers…. 1/5
By jonjon00
To the app redesign decision maker(s)… launching a new app logo that is so generic, 2005 is calling and you answered the call? Free consultation… rollback your app to the version with greatest app review rate/user. BUILD from there with user feedback.
To the app redesign leader… this is a legal money heist with a
[email protected]% app update. Look at the newest reviews! New update has screen dark mode and then I click on the reserve button and then day mode loads? Who approves a launch an app with inconsistencies? Just because you have an app, it doesn’t mean it has to be regularly updated especially with major changes!
Learn this lesson… Allrecipes app screwed their business with unnecessary app updates making user experience worse after each app update until users said enough; Hotels.com app/business is heading that direction.
FYI, I am using my free reward nights and will use more user friendly apps until this
[email protected]% is fixed. And, this is my first app review; it has value if you value it.
Open your eyes and swallow your pride. Side note… I can’t believe I am trying to make your company better without compensation, when high paid positions make poor decisions.
App 1/5
By kctdaddy
The app is not working. I have to go to the website and the 2 are not communicating.
Terrible App 1/5
By Traveling 23
Keeps making me reset my password and doesn’t let me sign in
Gotta fix the app. 2/5
By Tex Rambo
For the last month the app is been darn near impossible to use.
I can see the upgrades I get the updates over and over and it really works.
I've been using this app for well over a decade and I've never had this level of problems.
I hope they upgraded so it works very soon.
90s era functionality 1/5
By sdaxyz123
Frequently asked to log in after I’m logged in and click on a link. Graphics are olde and text heavy. Not easy to see what’s a link and what’s just text. Blow it up and start from scratch
