How to change number of people 4/5
I like the App but I can’t figure out how to change the number of people from 2 to 3.
By SF 20 Something
Great app generally but crashes every time I try to click into the maxwell hotel in NYC so cant book...
Best experience best prices! 5/5
I needed to book a hotel in Palo Alto but the lowest room rate was $449!!
I waited to book until the day before and got a great rate of $299/night at the same hotel I was looking at.
Checked in no problem got an upgrade to a suite and I’m super happy.
Hotel tonight rocks!
Sometimes Misleading Pricing in Fine Print 1/5
If you don’t scroll to the very bottom of the hotel description and read the “Need to Know” fine print, you could be surprised by an additional unmentioned booking fee ranging as high as 10-15% of the total hotel cost presented in the checkout process.
So essentially the app scams you, then customer service will say.. too bad, next time read the fine print.
Not so good first impression 2/5
By Cris. B
Had so much trouble logging on and it taking my payment. Valid payment.
Got my account deactivated but I had help from account services and everything is well now.
Issues for no reason??
Loved the ease of access!!
Wendy Sanchez 5/5
The best place I’ve ever stayed !
excellent customer service !
The most enjoyable and wonderful place for the kids ! Love it here ! 😊
Love this app! 5/5
I’m big on last minute travel! The ease of getting the right stay at the right time with good variety of hotels! There are times in life, when I cannot book in advance. Love, love, love this app!
Beautiful Room, Wonderful Staff, Fabulous Location 5/5
By International Gypsy
I loved this property so much that I just booked it again! The last time we were here I arrived exhausted a few hours before check-in time. They happily made arrangements for me to get into my room immediately. We loved the room. It was great to have a full kitchen! The bed was comfy. There are two very large nice pools. The resort is right on the beach which is one of the nicest I’ve ever been on and I travel a lot. This is a great resort for kids or adults traveling without them. They offer long term stays too at a discounted rate. We loved this place!
Jerked around - avoid these Dbags 1/5
By OC Chicago
I’m standing in the lobby of a red roof. Did a search - red roof comes up first. So not realizing they are showing me the one 10 miles away and not the one I’m standing in I booked it.
No refund - the rep says we can only give you a credit. So you can use it later or rebook another place tonight. So I book another place and it doesn’t use the credit. So now I’ve been charged twice and they STILL won’t give me my money back for the one I didn’t use.
These people are shysters.
App is great. Customer service is non-existent 2/5
So the app is great. It’s quick and easy to use, and it LOOKS like you’re getting great deals, so at first it seems perfect... but then you find out that the “retail prices” that they “deeply discount” are often just made up inflated numbers to make it look like it’s on sale. Who has time to double check if the whole reason for using the app is for speed. So there is little faith in the discount. Second, if you have a problem, they really are not eager to help you fix it. I was told that the photos provided are “not a guarantee of what you will get in the room” outside of a room that fits two adults with a private bathroom. Um, what? The room I chose showed pictures of a room complete with fridge and microwave. Neither were supplied because of this “no guarantee” policy. Also, the hotel... wait... MOTEL... that I stayed at had simply staged the rooms with some fresh paint and goos camera angles to cover for the fact that it was just an old La Quinta motor lodge, and not actually a nice hotel. I was basically told that there “was nothing they could do” about the fact I was completely misled about the state of the room, and the fact that I could have walked in off the street and gotten the exact same price directly in the hotel lobby with no pre-booking. This app cannot be trusted when it comes to anything less than the “luxe” hotels they list. If you’re going for a “solid” or “basic” listing, you are rolling the dice.
So Easy 5/5
My new go to app for last minute rooms.
This app came in very handy when we had to flee a bad motel and needed a last-minute booking. We ended up at a much better hotel for a reasonable price.
DO NOT USE THIS APP 1/5
When you book a hotel late night:
1) The room is not guaranteed
2) When you arrive at the hotel the rate is not guaranteed and you get charged even more.
3) The room is not ready for the same night if you book in the evening.
I arrived at the hotel and they wanted to charge me double. I called customer service to get a refund the assh*le on the phone basically just said “all sales final!” I’m out $175, now I have to go through my bank to initiate a chargeback. Biggest hassle ever, on top of the hassle of not even getting a room last night. Use Trivago, Travelocity, or any other reputable site instead. Avoid!
Great App 5/5
This weekend stay has been disappointing, no fault of the app. Other stays have been awesome and I’ll continue to use this app.
App easy to use 5/5
By Vince's I-Phone
Enjoy the Hotel tonight app
Good offer 5/5
By Juan P2
I love these offers that you find on weekends.
They rob your money no matter what 1/5
By mike c2062026
Do not book through this app. They hold your money and refuse to work with you with any hotel problems.
If you book through a hotel directly and have a issue with the rooms- you can work the pricing out with hotel or cancel/ leave. With hotels tonight you are stuck paying. I have booked over 30 rooms and never had an issue with the hotels. I stayed in a hotel that had mold on the ceiling and the AC was broken. I contacted the manager and he told me to leave and he’ll get me a refund . Hotels tonight would not give me a refund, as they said it is not there fault. So now I had to book another room and still pay. They lock you in no matter what and it’s not fair. Although it’s my first complaint out of 30. I know learned the hard way.
Not a useful app for saving money. 1/5
The hotel rooms were actually more expensive than googling hotels near me. Every single hotel room was more expensive and this app did not provide a service that wasn’t already provided by google.
Fake discounts - don’t use 1/5
This app doesn’t have special discounts. It’s a lie. You can find the same prices elsewhere. Just use another website.
Love it! 5/5
Easy to use and best rates I've found!
Best rates by far 5/5
I’ve compared rates across several other online sites and HotelTonite always gets me the best rates. Love the ease in booking!
Great deals but... 1/5
Great deals especially on a short notice and I love the Geo discounts !! However, the first time I tried to book they flagged my card and it took hours of being on hold on the phone for it to be cleared in a matter of seconds 😡 On another occasion a date was accidentally booked and charged to my card. Called the hotel and they said I’d have to contact Hotel Tonight to cancel (otherwise they’d be able to cancel 🙄) ... called Hotel Tonight and was told cancellation MAY be possible and I could be given credit they just needed to call the hotel and would call me right back ... I never received a follow up call !! I would have at least like to know that the cancellation wasn’t possible instead of waiting and waiting 😡
Will not let me book for 2x days now
Hotels Tonight 5/5
By Jori Coleman
Hotels Tonight is literally the best app I have ever downloaded. I’ve been a repeated customer for years, traveling from east to west coast and relied on the app for the best deals and hotels around. I have only requested one refund and it was immediately taken care of. Over the years, I have recommended Hotel Tonight to many friends and family and will continue to do so.
They are becoming like Uber, big headed heading for a Cliff 1/5
By vivid boski
I was with hotel tonight from about 3 weeks after its launch. I see clear signs of disregard and slack in the way the handle customer issues. Never want to be held responsible. Clear signs of an organization forget the core driver behind its success. A competitor needs to come along to shake things up and knock some good old sense (always appreciate ur customer) into the machine.
Great service 5/5
By Quantum FTL
Great rates and service for tested rooms. Best app for pilots who don’t like low budget rooms.
Stellar App 5/5
I can always count on Hotel Tonight to find a wide range of hotels. I really like the fact that the more you use it the greater your discount. The hotel descriptions are pretty accurate as well. Thank you Hotel Tonight!
The best prices for last minute 5/5
Amazing fast app! Great last minute deals or even great deals for up to 30 to 60 days before compared to other sites!n
Beware of crazy hidden fees!! 1/5
Honestly I was a big fan of Hotel Tonight. The ability to quickly shop by price and location and book all in one place was great. Tonight I get to the hotel after booking and they ask for a credit card to tack on an additional 20% fee to the price I already paid HotelTonight. I was surprised and contact HT support who told me yes, this was an”resort” fee and hotels can add on WHATEVER extra fees they want. She mentioned that these fees appear at the very bottom of the page under “need to know”. First off, this was a plain hotel, not a resort. Second off, if hotels can tack on whatever fees they want, this ruins HT because you can’t freaking price compare. Why HT wouldn’t make it plain as day what the TOTAL to stay at the hotel is, idk. Other than because they have become a shady company that just wants to show low prices. Terrible policy. Support offered nothing in terms of a discount or anything for this. Big time let down.
Cannot filter on anything 1/5
Don’t know where all the awesome reviews come from. I can’t filter on anything except location and dates. And I looked and looked.
Excellent just don’t like that there’s no 1-800 number at the ready! 2/5
I had to use the live chat to get through to someone and they gave me the same info I already read felt like they were automated. Wanted to talk to a live person about using my $118 credit they said the particular hotel I was trying to book doesn’t let you use the credit and then when I asked to find a hotel in the area that will let me use the credit was told there was no way of finding that out. Also I had a $25 off coupon for signing up but was told that hotel wouldn’t let me use the coupon. So app promises discounts they really have not control of. It said $25 off my FIRST booking. The app should’ve made sure that was applied regardless. So being that my “first” booking wasn’t with a hotel that allowed the discount now I won’t be able to use on my “second” booking.
By Tenny Coates
All over the world this app has saved my major cash and headache! Cannot recommend enough!!
Awesome love this site. 5/5
By Lale 24
Love this site. Always find great hotels and great prices.
Best customer service ever 5/5
I am so happy with this app. Always very easy to use and best customer service. Very helpful staff. Recommend to everyone. I have been using almost from the first day.
Daytona Regency 1/5
Book a third party hotel from sites like this and get an older room overlooking a parking garage
I feel like a VIP! 5/5
HT has great rates on luxury to solid hotels lower than hotels.com. I love the app! I feel like I’m getting a sweet secret deal.
Still a Fan 5/5
I had the Hotel Tonight App on my old iPhone (my 10month old misplaced)
We’re on the road every month and I average about 4 coast to coast trips a year for the past 4yrs. I’d had Hotel Tonight since December 17 and when I got my new phone my account wasn’t recognized and it started be back at a level 1 which I was bummed out about but I still like the app, it’s really convenient and easy to use for new and seasoned road trippers, because let’s face it sometimes no matter how well you plan things just don’t work out!
Road trip 5/5
Great app to use in my trip fantastic price!!!
Cool for deals, BUT.... 4/5
I really like hotels tonight, but recently I used it to book a hotel and I was actually left without a reservation. Luckily the hotel was very accommodating and hooked me up with a hotel down the way with equally as good service. Other than this experience, I have always had my reservations go through. So I will continue using the app.
Terrible experience 1/5
By Terrible disappointed
I supposedly reserved a room in a 5⭐️ hotel for my anniversary and what we got was a room smaller than a cruise cabin, where we to go through the laundry room to get in. It seemed that what we got was the room for employees to rest.
Very very disappointed.
Alert, Watch, push notification isn’t working? 5/5
Tried to turn it on but the setup page doesn’t have the function to be turned on. Bug? iOS 11.4
Love this app! 5/5
Very convenient for last minute travel. Beats Expedia
Great App, Intuitive, Easy To Use 5/5
They’ve done a nice job with this app. Have used it a few times to book hotels and it’s been very easy to use. No bugs, good support, no complaints whatsoever. And awesome rates! Varies and depends, but definitely worth browsing through what they offer...even if it’s for a vacation (the georates are great!).
Doesn't work 1/5
Every time I try to use to sign in it tells me to call customer service. When I call they tell me it's all fixed. Then I try again and the app tells me to do the same thing. They haven't fixed the problem for months. Don't bother they will not do anything.
Download now! 5/5
Best app Ever!!!!
Tor Boswick 5/5
I am a frequent, short notice international traveller. I appreciate last minute optionality and value. HotelsTonight has changed my life. It is without question the best booking app and its not even close. Keep up the good work.
Slept in my car 1/5
Well, let’s just say it was terrible - booked a room at 1pm and drove from Chicago to Indiana with a friend (should I mention she’s disabled) for a concert. We drive straight to the show and upon leaving, I logged into my APP that said “Hey Night Owl, Check Out is at 12pm.” You would think if they GAVE AWAY MY ROOM this message wouldn’t appear on my app. Well, supposedly they “emailed me.” Isn’t this APP for travelers that may not be waiting in a WiFi Spot for an email? Well, the hotel Marriott Gardens couldn’t have been more Ryder. They wouldn’t even look up the reservation or my last name. After spending hours on the phone between Hotels Tonight & the Corp Hotel - a 40 year old (me) and my disabled friend (47) spent an hour trying to sleep as the sun came up and drove 3.5 hrs to Chicago. Hotels Tonight was going to give me a $50 credit and then after I complained - they gave me $75. Ha! Days later I’m still waiting for my $225 REUND Hotels Tonight charged me for while the hotel gave away my room. Let’s just say I wouldn’t be using the credit for anything less than a $225 CREDIT. What a nightmare. Worst app ever! Used this app in NYC and it was a pain hopping from hotel to hotel anyway. I would recommend you save your time, money & precious sleep on NOT RELYING ON THIS “App.” What a joke! This company won’t last long. Try Trip Advisor or a more reputable company.
Avoid at all costs 1/5
I used to love HT and have brought them a lot of business since the app came out. Recently, I got scalded in the shower and received burns down my chest and torso at a hotel I booked through them. The hotel wanted to refund me and was good about it (probably not wanting to get sued.) I was treated horribly by employees and managers from HT. They stole my money after the hotel refunded HT and I was treated really badly, screamed at, hung up on by two employees and two different managers. They didn’t help me or even address my concerns and inevitably stole from me. As if what I was going through wasn’t bad enough. Their business practices are far below acceptable and I will never use them again. Shame on this company. So unbelievably bad.
Teach old dogs new tricks! 5/5
Our millennials clued us onto this app! It’s a hit, whenever we need to book a great last minute hideaway on the road!