By Dõn Gabe
Love this app!!!! Discounts are on point! So easy and you save a ton of cash on really nice hotels last minute! Thank you Hotels Tonight!
Terrible experience 1/5
Booked room thru app about an hour out as I was driving. In all fairness, my three previous bookings went as planned however this one did not.
Showed up exhausted, presented my booking and they had no record of it. The hotel also said they have been sold out since 5:00 PM. I booked around 8:00 PM. The hotel clerk stated this is quite frequently the experience and that I should always call the hotel directly to check availability and then book thru the HT app. I checked my bank and Hotel Tonight had immediately charged my card for this “phantom” booking. After calling customer service, they made me feel like they were doing me a favor by refunding my money. Also, the money that took them 30 seconds to take will take 5-7 business days to refund. No additional apology or concern that I had to get back in the car exhausted and drive another 30 mins to another hotel. Just a complete joke all around and absolutely no business being in the service business.
No refund 1/5
Terrible, they booked a room for me that the hotel didn’t have. I called hotel tonight was put on hold for a long time and they didn’t refund my money instead gave me basically what they call credit. Other similar apps give you full refunds. I’d suggest using those.
Canceled my reservation 1/5
The hotel canceled my reservation last minute after both HT and the hotel confirmed it. HT was unreachable by phone and refused to provide more than a $50 coupon. Cost extra and was stressful. Feeling burned.
Strongly recommend!!!! 5/5
Only hotel app I use. Great for booking last minute stays with the best rates I've found all over the internet.
Too easy! Seriously, at my fingers..best rates when and where I need it.
No way to pick room type 2/5
By Mariiiitaaaa preciosaaa
I always travel with in a party of 3,
And with HT there is no way to guarantee a double room which is the minimum I need for a stay.
Amazing app 5/5
My husband and I have used this throughout the weekend for a stay-cation, and it has been amazing to use. Great deals and great hotel finds!
Simple and detailed 5/5
Love this simple to use app that gives you the hotel details you want. Not easy to use if booking for more than 2 guests, would love it if they added an option to guarantee sleeping for more than 2 but I believe it’s how they keep their pricing so competitive.
I’ll never use again 1/5
The hotel that I booked The room was not clean, roaches in the bathroom, curtain was halfway up leaving much of the window uncovered, room smelled like smoke but facility is posted as 100% smoke-free, door frame was busted so the deadbolt lock didn’t work. When addressed with front desk, I was told that since I checked in late all the good rooms were gone. The hotel is shown on Hotel Tonight as Oyo, but the sign says Del Mar Motel. The place was disgusting and I refused to stay and a refund wasn’t given. Terrible MOTEL not hotel and I would never recommend to anyone.
I called Hotel Tonight and was on hold for 30 minutes after explaining that the hotel was subpar and unsafe since the door didn’t lock appropriately. The “VIP” representative told me that since the hotel wasn’t answering, he couldn’t refund my money even though I wasn’t staying at the hotel due to the poor environment and treatment by the front desk.
I was offered a $50 coupon that I had to use within 90 days, I don’t travel enough to use it within that timeframe, so this didn’t help at all.
So, essentially using Hotel Tonight left my family and I with no safe place to sleep for the night at 11 pm after traveling all day and being hours away from home.
I wouldn’t recommend and will never use again.
Great App for Getting Good Rooms! 5/5
Great app with good hotels and prices! Takes the work out of making reservations! Glad the app is here to make my life easier. I enjoy the tiers they offer. Descriptions are easy to read and truthful.
Denied my debit card for no reason. Wouldn't give me a reason and when I asked about it the response came off as sarcastic as well.
Credit with booking 5/5
By Perfect smiles
Booked a hotel without knowing the area, found out it was in an area that is not safe, told customer service, initial booking said I couldn’t cancel, they worked it out with the hotel and cancelled and gave me a hotel tonight credit....thank you!
Misleading pictures 2/5
They do not accurately portray or the level of hotel rooms. They need to send people to confirm they match the pictures.
This app is so easy to use day of or weeks ahead of reservation date. Rates are the best. The hotels I have chosen are based on their ratings. Ratings and reviews are helpful and accurate.
The bestUS in the WESTus! 5/5
By Rio Lemon
Wow! I’ve been thru them ALL: Airbnb, Trivago, Hopper, Hilton, Choice, Priceline, Expedia, Best Western, Etcetera but Hotels.com, Tinder AND Omni have a GREAT Partnership and I couldn’t be happier. No really, thatsnuff for me, ANYTHING else is jUSt merengue in the Pie. In!?! One touch of a button and BAM! , yOU’Re President to BEat Of y’UNSA Own Domain. I’ll be back! Keep it UP! and let US All “Grip It! On That Next Level.” ~David Prichardtwentytwentydotcom
Amazing app to book hotels 5/5
By Sidd L
Right prices and customer service
Very Accommodating Customer Support 5/5
By CJ WEB
Hotel Tonight’s customer support (Isabel) was extremely helpful during my last hotel booking through the app. The app brings you great deals and I will definitely be using it again the next time I travel.
Best App Ever 5/5
Use my code JTATIANA for great discount off your stay. Been using this APP for years and have always gotten great last minute deals in cities all over US.
Excellent customer service 5/5
I was having trouble with the app and accessing a credit and was kindly helped and completed my reservation smoothly.
Worked before 1/5
Now totally broken, does not work at all, hangs on internet appnos confused.
Also your map no longer works as half the screen is full of menu junk, I can’t se the map.
Also can not log in, no email link, totally down hill.
Luv it 5/5
By Michelle payson
Five stars all around
Love this app 5/5
It is the greatest thing for travel EVER!!!!!!
Ease my mind 5/5
Fast and easy to use app to get a hotel booked at the last minute! Love it!!
Cheapest prices, great customer service. 5/5
Hotel Tonight offers some of the lowest prices for hotels that I can find online and their customer service is great. They offer 24hr service and they’re superb in helping with all your concerns.
Quick hotel finder 5/5
This app is easy to use and user friendly. Found my hotel faster than using the internet search.
Change of heart 1/5
I was a happy customer until today.
I booked one night, the app asked if I wanted to add a second night and I did.
Now they charged the first reservation and then again with the second night.
So the did one for one night and another one for two nights (same date) and charged twice but when I called they claimed that their “refund” policy is very strict so they are keeping my money and if I wanted back they will add it as a credit that I HAVE to use through them.
Worth customer service ever.
I guess I will be booking through someone else from now and on.
Just be careful when you make a reservation because is a tricky way to keep your money.
Great hotel search 5/5
Always use this site to see rate changes. Excellent
Life saver 5/5
By Vegan True God
My friend Aka Juan Demarco hip me to this app. FUGGIN LIFE SAVER !
Unbeatable discounts 5/5
I have been watching these prices for a week with their notifications. I finally got the room I wanted. Great service from this app!
The BEST hotel app.Ever 5/5
I’ve used HotelTonight many times (up to level 4) and I sing its praises to everyone. I only had an issue once. I called customer service, put them on the phone with the hotel staff and in no time it was sorted out. It still deserves 5 stars in my opinion.
Great Ap 4/5
Have been able to get some great last minute deals at nice hotels. The only negative is that typically upon check in, the hotel informs you of additional fees...usually about 25$ a day extra
Never again 1/5
By John Belveal
Accidentally booked the wrong hotel at 11:05pm. Reached out to Hotel Tonight 30 minutes later when I realized my mistake. I’ve given my business to hotel tonight many times before. Never tried to cancel. On this occasion, I made a mistake, which I quickly tried to rectify. I was told that it wasn’t possible, “but was there anything else they could do for me?”. Be human Hotel Tonight. Perhaps a little understanding. That $180 I spent on your sight will be my last, but it wouldn’t have if you weren’t so short sided.
Continues to be only booking app on my phone 5/5
You guys are doing great! Hit me up sometime about me becoming an advocate for your brand! Scott Paul on LinkedIn
By tx bam
Application didn’t work well 2/5
Application didn’t work well.
I tried to book better deal and payment was not accepted.
After that offer was gone and I paid 32$ over.
Great site! 5/5
So easy to use — was able to book today (9/14/19) for the week before Xmas - can’t wait until next week when I can book the week before New Years!!
Level 9 and still getting $30 credits 3/5
That’s nice but it’s the same perk as the other levels, according to the app “2% of users” are at level 9. You’d think there would be a higher reward at this level. I think some of the other hotel loyalty things like Bonvoy might make more sense
Not real deals 1/5
I refuse to accept these “great deal” when you re tax me and other charges! No it I was to pay the actual $70 then that would be a real
Worst hotel booking App 1/5
By 1234 ebayer
My account got disabled just because I canceled my old credit card and they would not let me update my new card details for security reason??? Time to delete this rubbish app.
Hotel tonight 5/5
Great app!!! Never had an issue using it
Poor pricing 1/5
The prices do not reflect fees/taxes/resort fees, so it’s always a game of hit or miss every single time I’m looking for a hotel. Besides, other apps like trivago/hotellook have even better prices.
Robotic like customer service 1/5
They don’t take in to consideration my situation.
iPhone compatibility? 1/5
By Princess KTO
I don’t know if it’s because I have an IPhone, but I have restarted my phone, uninstalled and reinstalled multiple times. I have tried these steps with WIFI as well. I keep getting the error message that I am not connected to internet when I am.
Love the convenience and great rates 5/5
I live in Putnam county and am restricted by a train schedule. This service gives me the option to just continue time with friends, instead of needing to rush. The hotels represented are terrific quality. What you see is what you get. Very grateful.
Same Hotels, the prices just goes higher than it goes lower certain days. Need More Suggestions!
Bad help 1/5
I lost my card so I would have to give a 100 deposit which I didn’t mind, but I called back a few hours after booking to cancel because my daughter fell off the trampoline being seriously hurt and they are refusing to help me with a credit or the money back or anything... I’m a single mom not making much money and my daughter gets hurt, I’m about to lose my place of residency which is why I wanted to get a hotel room for the night but I may be in the hospital all night and I could just really use that money for other things and I’m being denied all the way around and it’s realllly pissing me off
Amazing Deals 5/5
By aruba 777
Love Hotels Tonight. Great deals, easy to use. Always my 1st choice for booking.