100% Rating 5/5
By Rich n Ruiz
Great Customer Service. We were handled very well and assisted us in getting a great room at an excellent price.
Definitely worth it 5/5
Simplicity, choices and reliability
FIVE STAR APP 5/5
By No Camping Campbell
I love this app. It’s so efficient and beautifully formatted. I have used it many times and never a problem checking in or with the reservation. Payment a breeze.
Worst customer service 1/5
They book rooms the hotel doesn’t even have. Then they lie to you when you get to the hotel and blame the hotel. Please don’t use them. Please don’t give them money. They don’t care about you. Good luck!
Super Easy Hotel Booking! 5/5
By Mr. Thingamawhacky
This is the easiest app to use and it finds the best prices too! I say goodbye to Expedia now!
I love them! Always 100%!
Great Last Minute Bookings 5/5
Great for last minute bookings at great prices.
Part of the solution or part of the problem ? 1/5
By Med. Poppa
If you have no problems, they’re great. If you do have a problem, the become a part of the problem. They can’t get your money back from the hotel and move you somewhere else, which should be baked into the customer service. All they can do is apologize and give you a coupon with a short expiration date if you’re not a frequent traveler. I use another app. Any. Other. App.
Convenient, Great Service 5/5
This app is not only easy to navigate and convenient, the pricing is crazy good and the customer service matches.
Love it! Easy and breezy! Love this app. 5/5
Use Hotel's Tonight every single time me and my Hubs are traveling! Great selection of hotels and totally user friendly. No regrets.
Crap since Air BnB took over 3/5
I used to love using this app. Tons of boutique hotels, really awesome deals, even suites for great prices. Ever since Air bnb took over all I can find are brand name crappy hotel chains that look like dumps. This isn’t why people were using this app. Way to take something good and make it miserable.
Talk about great user experience 5/5
The best hotel booking user experience. Period! Keep up the good work. Your dev team is definitely using their heads right cause I’ve seen some well funded companies create horrible experiences and think their the best
Better than Holiday Inn 5/5
By Down with the GOP
The Holiday Inn Fort Mill is the worst. This place is the best.
Poor customer service 1/5
I have reached out to the Hotels Tonight for customer support in changing my reservation. The response was not timely and when you try calling them their voicemail is full.
Once they take your money they couldn’t care less about you and your experience.
Deal Hunter 5/5
By EL BinBim
Love this app!
Worked as advertised 5/5
By Mario Armstrong
Love this app - its my goto app now when I'm traveling! The customer service after the sale and stay is solid too! Well done!
Great app 5/5
User friendly... great prices that beat other sitea
Used to be good 2/5
By Tucson Tide
My husband and I were each using our app to look at rooms. He was not signed in but was receiving the same price options as “deals” as I do (signed in user with years of reservations) as a “hit perks deal” ?? Why would someoneI even create an account if not to get better pricing? Just use it as a search device but you don’t need an account.
Doesn’t work 1/5
His app doesn’t work.
Made a reservation two weeks ago but when I called the hotel to check and make sure it was for a two bed room they had no idea who I was. So I went into the app to call customer service but you have to text them and “shockingly” when they called they found it immediately. He also told me they can put in the request for a two bed room for me but after talking to the lady at the hotel he changed his toon saying they can’t make any guarantees and that’s why the rooms are so cheap. Apparently they don’t have any double beds available on the weekend but I can discuss it with the hotel when I get there. I’m personally never using this app again and would cancel if it wasn’t non refundable but if you do book with them just call the hotel and make sure your reservation is actually in before showing up.
Also it made me pay using Apple Pay and charged my debit card when I selected my credit card- this might have been human error on my part but figured I’d mention it incase it wasn’t 🤷🏽♀️
I made the switch 5/5
I always use this app for hotels now. Airfare on the airline site. Hotel here.
Need to maintenance 3/5
Need to take care of bathroom and air conditioner
Non-refundable Cancellation? 1/5
Please be cautious of being bitten by their stupid non-refundable cancellation policy. Seriously? You got be kidding!
I have used HT across the country and found it fast, fun and efficient. Thank you for recommending some great places to stay!
Amazing service 5/5
This app rocks and has the best deals. If your on vacation don’t make it become less of a vacation trying to find the best deals, these guys do that for you! Awesome customer service they helped me out with nightmare issue and made me feel important their staff cares.
SO Easy!! 5/5
This was by FAR the easiest time I have ever had making a reservation last minute! I’m a flight attendant and with this crazy airline business....This App has saved me many times!!! Thanks so much for inventing this great App!! 🤗
Easy, user friendly app. 5/5
I have used this app for a few years have found it to be easy to use. Plus, the reliability in finding the best rooms and the lowest prices is very nice.
Fantastic deals and easy to use app 5/5
I’ve used this app at Christmas in Salzburg Austria and found an amazing hotel at a crazy low rate. I’ve used it to find a last minute hotel in Vegas, last minute in San Fran and a pre-planned trip to Solvang (rates were the same as on hotels.com since it wasn’t last minute. But the app is so easy to use I like using it anyway).
Great price and great location 5/5
Friendly staff and clean room
Would like to rate a zero 1/5
These guys have relationships with hotels that absolutely screw you if you if you have a bad experience. Once they get your money they don’t care about you at all and don’t try to help
Great site for hotels 5/5
I always get great deals on hotels tonight
By Prince Puff
Godsent. Even when things go wrong w/ the hotel HT pulls through
Great Service! 5/5
You folks are getting better and better! Glad to see you’ve hooked up with Airbnb. Keep up the great work. Thanks!
Super fast...super easy 5/5
So much better to use than Hotels.com 5/5
By SF Tech Recruiter
Worse app and customer service 1/5
By shoni G
This service is the worse they are not helpful and are not effective in resolving issues
Horrible customer service 1/5
By Gabriel P. E.
Although the promise a concierge, it is actually worse than Comcast. One their reps told via chat that given that I was in the ER, I could reschedule my stay. The following morning, I figure out how to make it work for a next trip. However, I discovered that the new text goes to another rep who has no idea about my request, cannot see previous communication, and therefore my reservation is lost.
Great Simple App 5/5
I use this app every time I want to stay overnight in the city. It is easy to use and gives good details about each location. The reception I have received on check-in at each hotel has been terrific!
Five stars 5/5
By -C Palm
Compare Hotels Tonight with proprietary sites I dare you. 95% of the time it’s cheaper to book on here. In decision making, this should be an easy one. Book here!
Daily drop is a scam. $113 became $200! 1/5
By wanderer in silicon valley
Used daily drop recommendation. Right before booking, you will find a $30 extra in taxes and fees. When checking in at the hotel, they tell you you can’t park on the street and there is a $37 parking, and on top of that a mandatory $19 hotel fees not disclosed when booking on hotel tonight. What a scam!
The hotel is also small and old. Parking is off premise (two blocks away). Don’t use daily drop. Read terms carefully.
Tiny rooms. Tiny beds. 1/5
Even though they promise that all rooms can accommodate two people, be prepared for a tiny rooms with tiny beds that will not accommodate two people unless they are both under 5 feet and under 130 pounds.
Hotel Tonight - Great app for hotel bookings 5/5
By Texas Stock Troll
This app is my favorite for booking hotels, especially close to arrival date. Great curated selection, good hotel choice and price range, wonderful price perks for frequent users.
Not pleased with their cancellation policy. Have just had a situation with this
Sooo Helpful 5/5
Thank you so much for your patience and kindness Luis, it was much appreciated!!!!
Hotel tonight 5/5
Easy to use app
Bad customer service. Bait and switch. 1/5
By DD OO LL
I booked a room only to be told when I arrived after a long day of travel that there were no rooms available. But, they said, they had booked me a room at a hotel down the road. So I looked up that hotel, and saw that it had awful reviews and I could have booked it myself for way less- when I pointed out the price difference and asked for at least a refund of the difference they said they would not do that. Not only that, but they did not offer me a ride, and one of the reviews for this other hotel complained about there homelessness around the hotel and how they did not feel safe there. In fact, when I looked up the information about this other hotel, the first five reviews online were one star. This is a bait and switch.
So I called hotel tonight, and after an hour on the phone with them, including five holds, I finally reached a supervisor, who was mostly unhelpful and then hung up on me. He did say I would see a refund within a few minutes, and I would get a credit. I still have not seen the refund, and the credit that showed up on my account has since been removed.
So, buyer beware. You may end up stranded in the lobby of a hotel you don’t have a room in at 1:00am.
For me this was a particularly unsettling experience as I had booked this room as an treat after recently being laid off. To say that it had the opposite effect is an understatement. And now, despite assurances from hotel tonight, I am still out the cost of the initial booking, plus the overpriced room I ended having to purchase elsewhere. And the credit that had been offered to me, as a what I understood to be a good faith apology, has disappeared.
Shame on you Hotel Tonight.
Stay over 3/5
They should be more accommodating to single parents with more then one kid .. we should be able to call up to the front desk and ask for a broom or garbage bag to be brought to our room instead of having to pack all kids up there. Also stay over service should be available every stay as far as towels garbage taken out and a sweep offered instead of waiting until ur 7th day
The best!!! 5/5
I won’t use any other booking method other than hotel tonight. I love it and it never disappoints!!!