Terrible App, Business & Service 1/5
It’s not good anymore. Now, not only do they take your money, book you at hotels that are full, send you to hotels that are overbooked, never contact you about their failure, lie to you on the phone — but they will keep your money for 5 days illegally with services not rendered before a refund due to their failures. Terrible business ethics and service. Don’t waste your time with this App. It’s not good anymore. The prices at also not cheaper than anywhere. Other apps are way better and have better customer service.
Junk fees not mentioned when booking 1/5
By VMC 808
$176 of junk fees were not mentioned at booking but showed up in confirmation. So the knew but chose not to disclose. Super disappointed. Do not use or you might get hit with fees later.
Guest A Hirsch 5/5
By Guest CA
Neat, fast service.
I am over due for a review 5/5
I have used this app only in NYC and it has worked amazing for me. I have saved sooooo much money on hotels. Most of the hotels I’ve stayed in they put me in a better room than I expected (higher floor, bigger room).
Also would like to add I book the hotel the day of. I’m not sure if that’s a difference on the discount or not.
No troubles 5/5
I’ve only used this app a couple of times and I haven’t had any issues yet with same day booking. I like that I can use my Apple Pay too.
Not happy 1/5
By Not recomendable
Wasn’t there but 2 hours bunch of kids smoking pot in there room going in and out hallway smelled bad on the second floor not far from reception desk wouldn’t recommend staying here.
Excellent location and friendly service 5/5
By Charlie Retro
Great hotel, modern and luxurious rooms, have a great breakfast makes while looking at the sea from its terrace
Lack of Customer appreciation 2/5
By Better perks
Not enough customer perks or rewards
Discounts aren’t what they use to be either.
I’m using Priceline more than hotel tonight because of the promo codes and discounts for subscribers.
Needs a big Renovation 1/5
By Toni marie59
I just want to say that it was a late night and that we’re grateful to have a place to stay.
But this place should be condemned. The lobby was grimy and all the doors down the hall looked like a swat team had been on a visit. And then when you opened the door of our room ,,, the smell . Smoke and sweat. Curtains torn . Rusted out door frame in bathroom and two shop towels for the two of us.. I could go on but again .. we had to sleep somewhere.
Bad service 1/5
Got to the hotel they wanted 300 more dollars at the desk besides what I had already paid on the app so I walked out canceled everything and never got refunded because I guess everything was confirmed do not recommended “hidden fees”
Almost too good to be true 5/5
I am status at several hotel chains. The rates I get here are cheaper than the hotel website. I have only had one problem and it was the hotel not the app fault. The app Svc team worked promptly to resolve the issue. This is great!! Also - if ur adventurous- I have found some very chic and eclectic inns on this app that I’m not sure I would have found otherwise. Have also used in Mexico. Just love this app!! And No - they didn’t pay me to say it. Try it- you won’t be disappointed.
Love it in the Clutch 5/5
Hotel tonight always comes in handy when I need it. Always great deals been using this app since 2016. And will keep on. Level 5
Be real careful when you search, it will lead you hundreds of miles away from where your searches and there’s no way to cancel or get your money back if they if you click a misleading ad
Hidden costs 3/5
The listed price should include all the costs that are necessary to complete the booking, including the required fees the hotels collect themselves.
Happy happy 5/5
By Hunters Dad.
Not just last minute bookings 5/5
By oh my: truth be told
But tonight was clutch. I arrived in my original reservation with an AC Split that made a horrible noise. For not a whole lot more they found me a palace in FL on spring break
What a joke of an app. ABSOLUTELY no integrity. 1/5
If you want to be left stranded and have your account and stay cancelled please go ahead but these people are criminals.
Still an excellent app after all these years! 5/5
By Phone Bill
Excellent app! Even better customer service from hotel tonight!! what’s up
LOVE IT 5/5
BEST APP. More like you use the more you safe!
Great last minute deal! 5/5
By mama tel
Found a great hotel at a fraction of the cost on a recent road trip!
Hotel Tonight 5/5
I’ve been using this app for about 3/4 years. I travel twice a year, and use it for all long distance and local hotel stays. The more you level up the more of a discount you get off of your taxes and fees. I’m currently a level 5 and save about $20-30 every time I book.
Good customer service 5/5
I have been using HT for quite a few years now and the few times I’ve had issues with hotel (over booking) or even my error HT has gone above and beyond to help me with my issue. They have gotten me full refunds when the hotel screws up. At a level 7 perk level and it seems they do continue to get less expensive the higher I go.
Cool app 5/5
Horrible customer service 1/5
If I could tap 0 stars I would have but not an option (go figure) . There is times when emergency matters happen that are out of your control delays, death in the family etc . HOTELS TONIGHT DO NOT CARE. They will ask you for proof of death certificate before they are willing to do anything. They are sharks, thief’s, inhumane!!!
I am officially closing account and never using them again!!!!!
Why am i getting a a rate of only a couple of dollars less , then the actually website
Love this app!! Not an ai generated comment 5/5
Book this trip last minute, saved $100+ on a hotel with a combo of an affiliate discount code and the great discount the site gave me. What a relief, I can stay at the convention center where my esports tournament is happening! LET’S GO!!!!! USA!! USA!! MANG0!! MANG0!!
My go to hotel app 5/5
Been using this app for several years. It’s easy to use, tracking fluctuating hotel prices is great especially if you are willing to wait until the last minute to purchase. Hotel Tonight has never failed me.
Horrible, fraud, don’t be fooled. 1/5
I booked one hotel room, requested it to be cancelled. I was told it was cancelled by both hotel tonight staff and the front desk staff of the Homewood Suites by Hilton Nashville. They lied. Committed fraud. Never cancelled the booking. Charged me for the room. Stay away from this scam.
Excellent App with Unbeatable Prices 5/5
By Byrne, D (Pompton Plains, NJ)
I have enjoyed using the Hotel Tonight app and appreciate the rates I’m able to secure for last minute road trips or casino runs to AC. Check it out.
Hotel booking in NY 1/5
The hotel gave me the actual room price and it was cheaper then what I paid on Hotels Tonight app. Therefore the quoted savings was not true. I will not use Hotels tonight ever again. Very unsatisfied.
Only a few months to use credits 1/5
I’ve loved this app for years. But they are now expiring credits within months of accumulating them. Very disappointing for a longtime user.
Hotel tonight 2/5
By Fixx this issue please
I like the app but very disappointed that they won’t let me get my perks from a email that I can’t access anymore. I was at a level 16 and back to 3 now.
Down hill fast! 2/5
I’ve been a loyal user since 2015 and I’ve been completely disappointed by the the apps downward spiral of what they see as quality on quite a few places over the last two years!
I clearly understand the concept is now just a sellout to whoever pays them to be represented with no regard to one the apps original mission was once. Be careful!! Some places are simply a rip off to stay in and unsafe!
By smother me in strippers
Easy to use, not always the cheapest but perfect for how I travel. 5/5
Love this app. That is all.
Love it 5/5
By Say "no" to Dash
Used Hotel Tonight for years - just a very well run app. Always get great deals!
My reservation was canceled without notification I’m sitting in the lobby with nowhere to go. What an absolute joke. This app is horrible
One of the best customers (me) GONE! 2/5
I had been a loyal user of this app since its inception. My rating on the app said I was in the top 5% of all customers in the United States. After many years of honoring them with my business, even though their prices are not much better, or the same as booking directly with the hotels, I made a mistake around a reservation in the heat of a family emergency. My booking was off by one night, I realized it very quickly, and I called and they would make no exceptions so I am out that money. But they are out a customer. These tech companies that have no soul need to reevaluate the concept of customer service.
Not worth it 1/5
After having an account since 2012 and 22 stays and being at level 4 of perks - I opened the app which I was not yet signed into my account and viewed prices for hotels in Bergen county. Then I signed into my account and all the prices for the exact same hotels were the same. How does that make sense? What perks am I receiving? I would rather just pay the hotels directly. No longer using this app. Just got off the phone with customer service to ask the, why the price is the same before and after logging in and for 35 minutes had a clueless rep lie, make up stuff, then tell me that the hotels I was referring to were unavailable even though I was looking at them and they were very much available. On top of that - I was checking prices on this app and comparing to the rates of the actual hotels and it turns out that it is cheaper to pay the hotel directly! I don’t understand how this app has. 4.9 rating when all I see is a bunch of one star ratings but I am not using this garbage app ever again. They clearly became a scam app. When I first started using it , it seemed to be useful and now they are literally just scamming. And the perks levels is a bunch of bull. No matter how many hotels you book through this app - your prices are going to be the same as anyone else’s
Great App! 5/5
Have used for a few years has been a great experience, had issue with hotel once and Hotel Tonight made it right! Will always use!
Great App 5/5
Super great service- better than Priceline!
Stop with Dynamic pricing 2/5
It’s a poor business model to conduct dynamic pricing in this vertical.
I can sit next to a friend and we get different prices for the same hotel, same dates. Also, expiration of the daily drop is too short. If it’s a place I’m not familiar with I, like many others will want to research it a bit.
Please add the Arabic language in the application
Hotel Tonight does very well 5/5
By Mandos Music
Excellent customer service. Great response time. The hotel selection is above average if not superb.
LOVE THIS SITE 5/5
Hotel Tonight is hands down the most convenient, best price, highest quality hotel booking site around for last minute deals!!
Good stuff! 5/5
I like it!
Saving money and my sanity 5/5
I was able to take my kid to Boston for a couple days and show them that there is a big world outside of our tiny town. We stayed a cool little hotel that I would have never found or afforded without this app
Great App for Vacations and Staycations 5/5
This is a great app for a number of reasons not the least of which many of the hidden fees that seem to pop up all the time related to booking a hotel don’t get in the way with this app. Their curated choices are always at minimum a decent stay and quite often or wonderful and the experience on the app is great and there is a tiny bit of game of Acacian related to the daily specials, which is enjoyable as well.