Not accurate description of hotel 1/5
I booked a hotel and one of my main filters was a hotel with a pool. I chose the hotel but upon arrival noticed construction going on at the hotel near the pool. I then ask the receptionist and she says it will be opened the next day, FOR SURE. The next day, the new girl now working the front desk, says the pool will be opened after 5. Again I let it go because our reservations were for a few days and we would have time to hang out by the pool once it opened. I return to the hotel later that same day with my two children and husband to see posted signs saying the pool will not be opened til renovations are completed. I was very disappointed with Hotwire for not letting me know this hotels pool would be out of service and then the hotel, Comfort suites Odessa, for giving me the run around. Very inconvenient and upsetting. I work hard for my money and want what I pay for.
HOTWIRE has never done us wrong! 5/5
We have booked through Hotwire many times and have never been done wrong!!!
They over booked the hotel. They said they couldn't find the reservation. Finally the hotel manager gets a hold of them and they give us the run around. Hard to understand them. We have a flight at four in the morning and will be staying in the car unless they can figure it all out which I highly doubt
False advertising 1/5
Not going to use this service anymore, keeps checking me into a two star cheap hotel saying it’s a 3 1/2 star. Would not use!
Can’t create account 3/5
Multiple attempts made to create account. Error messages that say can’t set password. ☹️
Hotwire NEVER DISAPPOINTS 5/5
Worst experience ever 1/5
By deon karsten 9169630014
Unprofessional customer care service
Rental Car 1/5
Since they added Advantage Rental Car - I stopped using . They are terrible and I won’t risk the chance that they will be my agency. It seems lately that Hotwire doesn’t give a crap about customer feedback and they are always right. There are options ... and more to come
Hotwire is a ripoff 1/5
It showed Hampton Inn, Ramada, and Holiday Inn as 2.5 stars comparable hotels. However, it gave me the hotel that was barely 1 Star. I am never booking through them again!
My Hotwire Always gets me a great hotel at a great rate! 5/5
I rely on My Hotwire to get me a great hotel at the best rates always below what I could book directly. Thank you Hotwire....JTW
Great deals 4/5
One can find great deals all over the world with this app. Used in Canada, US, Turkey, and France. App is buggy at times. Customer service is well scripted and will correct any wrongs or disastrous hotel bookings. Just call and ask them to fix the issue.
Taxes and fees are TOO HIGH!
Great Accurate Service 5/5
By Flight Level 510
No surprises and great pricing .
Fake discount! 1/5
When you are about to pay for the reservation, they charge you a 30% fee.
App Changed and cannot sign in 1/5
Cannot sign in at all on IPAD or IPhone. Has always been good so why the change???
Good way to get a nice hotel for low price 4/5
I use Hotwire a lot and have stayed in some nice places without paying a ton. I like that you can specify amenities in your search, such as Indoor Pool.
By economy traveler
You used to be able to get great deals on 4 Star Hotels. Now, I pay the same rate as going to the hotel website.
What happened to 4 star accommodations at 2star prices??
Cancellation of Booking 1/5
I am not happy with the policy that your customers can not modify there booking. People’s plan can be changed, so they lose money. I am going to stop using Hotwire.
Mixed feelings 3/5
The prices showing in a search change after hitting the continue button, very annoying !
Easy booking! Save my family time and money! 5/5
By mama track team usa
Such an easy app! Saves info so just click and done
Hotwire is the best! 5/5
Always used Hotwire. Never had a problem and it’s my go-to app when traveling.
Travelers Beware 1/5
Do not book a room, airline ticket or dining with Hotwire if there is any chance what so ever that your plans will change either by chance or by force of nature. They will not, under any circumstances refund, rebook or assist you in any way once they have your money. It will be gone, no questions asked.
A close friend of our family and a fellow coworker of my wife was involved in a fatal car accident just before we were due to leave on a Memorial Day weekend getaway. We tried to cancel our trip, they denied it. We attempted to rebook our trip, they denied it. We pleaded for them to help us in any way, they offered no solution. The Hotel also offered no help. Our $458 is gone and there is absolutely nothing we can do to resolve the problem. Book through Hotwire at your own risk.
3701 Gulf Blvd
St. Pete Beach, FL 33706
Amazing Customer Support and Best Rates 5/5
I have not only found the best hotel rates on Hotwire but also their fabulous customer support team have gone beyond expectations to help me with my problem. I would absolutely recommend Hotwire to others.
Hotwire always comes thru with the affordable rooms at some of the best hotels. Very good for last minute trips
Horrible Service 1/5
Every time I rent a car in my area, I get to the rental car agency and they don't have a car readily available. Three times I had to wait 2 hours to get a car which made me miss my nephews communion!!
Another time I got to the counter and was refused a rental because I am a local resident and did not have car insurance! Seriously??!! Isn't that the purpose of renting a car?! i ended up having to rent another car from a different company & lost my money because I prepaid with hotwire for a car rental. When I called I was told they could not refund me even thouhh I had the receipt for the new rental. Unethical & poor customer service!
Charged with no confirmation email received 1/5
I have booked a hotel and got charged for it, but I never got to know the hotel nor received an email. I have tried to reach Hotwire by email with no response. The only mean to contact Hotwire is an international number which I tried with no answer. Very bad experience as I am not sure if I should book again or would my reservation will come through.
Nice upgrades 5/5
Easy to reserve rental car. Nice to have an idea where you’re going to stay when booking a hot rate.
Scammers stay away 1/5
make sure you don’t give them your card info, otherwise say bye bye to your money and sleep on the street
Doggy company. Stay away. 1/5
Once you pay them. They disappear. No refund. No one answers phone.
Crossing my fingers 5/5
By J Garoppolo
I was searching for hotel in Glendale with the swimming pool to be exact.
I found one that was adjacent to a very nice mall. It was everything I wanted a nice neighborhood swimming pool and free breakfast free parking all the amenities I wanted
The price was a little high for me so I kept searching. I clicked on one that allows Hotwire to choose a hotel for me.
The price was right so I CROSSED my fingers and booked the room in hopes that they would book the hotel that I passed up earlier with all the amenities I wanted.
AND WOW! IT WAS AWESOME!YES!
I was extremely happy. I was going to stay in the place I hoped for and the price I was aiming for.😎 The first time crossing my fingers ever worked for me.
Hope it works for all of you too
Take care Drive safe God Bless
Great app 5/5
Very Disappointed...I had thought this app was great...NOPE 1/5
You rig the “hots deals”. Here is how: Your promo code is a hoax, at least as it pertains to the “hot deals”. I know this because 4 people I was with, all whom have their own Hotwire accounts, experienced the same response. Upon entering the $10 off promo code and attempting to proceed with payment, we all were immediately informed that we had missed the hot deal. Upon resuming our search we all saw that our respective selections had increased by precisely $10; ironic! Furthermore, after selecting the same 3.5 hot spot deal, now at a rate $10 higher than before I entered the coupon, I selected a king bed and proceeded to checkout. After submitting the payment and just as I was trying to forget that Hotwire had ripped me off $10, I then received a message noting that part of my payment information was incorrect. I started over again, and found that now I not only am paying $10 more than I should, and wasted a good deal of time, but to top it off, now the only bed selection option was two twins. Ultimately, this is an illegitimate practice and arguably illegal form of advertising (see “bait and switch laws”). I’ll be passing along this my review of this experience and information Monday evening through Facebook, Twitter, and a travel blog I write. I hope for, and look forward to your response.
Hotwire always has the best rooms for the lowest prices thanks Hotwire!!
Frustrated that a mistake in booking is not changeable. Will go back to a loyalty program.
Traveling Musician 5/5
I have been using Hotwire since I became aware of it.
A wonderful service for frequent travelers.
My go to place to book a hotel 5/5
I’ve been using hot wire for the last 15 years never been disappointed they always meet my expectations I never use anything else
Great for business traveler who doesn’t have to stay anywhere particular 5/5
I’ve used Hotwire over 100 times in Orlando/Tampa. Really great value. Less expensive rates than the others as far as I can tell.
Best deals in town 5/5
Love the deals that they give. Thank u so much!
Good app 4/5
Sometimes it’s a miss, but most of the time you get a general understanding of what you will get.
Perfect Travel App 5/5
Perfect for booking a great room at a fraction of the price - on the fly! I have literally landed in a city (Chicago, Minneapolis, Philly, D.C. etc) driven into town for lunch or dinner and while waiting for the delivery of my entree - jumped on phone, pulled up the HOTWIRE APP & booked my room in less than five minutes. Yes, FIVE minutes or less! Yep, it’s that easy: while selecting your meal, select your room! ❤️ Hotwire!
Terrible customer service 1/5
1. All deals are final so if you are 1000000% sure about your plan, use them otherwise prefer someone else or you will lose everything.
2. For hotel booking, make sure you call the hotel and confirm bed type and other details as i end up paying more to the hotel to get another room which must have been part of the deal.
By Irish Kid Guy
Tried to price match with Hilton & they couldn’t hold a candle to Hotwire rates!👍
Enjoy the customer service
Easy to use, gets the job done 5/5
I’m happy with this version of the app. It’s stable and easy to use. Hotwire’s pricing is almost always excellent, as well. Just beware that booking is final.
Quality at a great price 5/5
We love using Hotwire for weekend getaways. We stay in quality hotels for a great price. We’ve never been disappointed! Loyal customers!
Awesome App! 5/5
Just got a $119 beautiful new Holiday Inn room for $66. Didn't know it would be this nice since it was one of their "Hot Rate" rooms but it worked out perfectly! Thanks hotwire!