Weird content decisions 1/5
By Bayou news
Much has been written by others here, which many agree are problems, so I’ll add other concerns not mentioned...
1) The editor of the HC app version has somehow become more concerned with what is going on in Maryland and Virginia then news of our home town.
2) We are told a good bit about recently deceased “famous” folks around the country, but not terrible important people when at the expense of more relevant developing stories.
3) It’s as if this “paper” is without an editor. There are too many errors for the reader to grapple with. They are like speed bumps and slow down are process of reading about Virginia and Maryland far too much.
Poor app. Needs more basic features. 1/5
By Touchstone's Globe
I have tried to use this app for many months, but I’m giving up. There is no search feature. Want to read a story that you’ve heard about? Good luck finding it. You can’t search for it. I wrote to the paper about its shortfalls and how to do a couple of things. Forget it. They don’t have the features, and have no plans to upgrade it. I only subscribe to the paper to access the stories online. They make me take two physical papers a week via delivery to get the best price. The app is not worth it. It’s not all the news (per customer service) and you can’t find what’s there.
Can't tell what is in today's paper versus prior papers, local news not local 1/5
Poorly organized. Takes forever to load the current day. Non-responsive. The digital version delivered via mail is much better even though it is also a little awkward to use.
Local news is not local. Regularly has news from Maryland and California vs Houston.
They don’t spend the effort to make it relevant to Houston subscribers.
Now it won't link with my subscriptions 1/5
This latest update won't let me open any articles. It brings me to a page to purchase a subscription even though I'm signed in. When I try to link my account it won't find my information.
This app doesn’t work. It won’t load content when connected to high speed WiFi. The iPad version is equally unusable: UPDATING THE CONTENT FAILED (ERROR CODE3)
How to add only e-paper app to IPad desktop 1/5
I dislike the full Houston Chronicle I-Pad app. It looks like a computer info page rather than a newspaper.
The e-paper looks Like a newspaper but I can’t find a way to put an e-paper on the desktop. Looking online I found an item which downloads The e-paper but despite what it said, it did not install it on the desktop for offline reading. When I click the desktop app I get only the computer info page type. Frustrating for a major city newspaper.
Currently I am sticking with my Austin newspaper app which is more straight forward & commonsense approach.
A complete mess - limited number of articles available and articles are regularly mislabeled 1/5
I last used the Houston Chronicle app prior to the most recent overhaul, which was notorious for constant crashes. With that said, you were at least able to read most, id not all, of the articles from the print edition and houstonchronicle.com.
This version looks more modern and seems to crash less, but in terms of actually getting to consume the news, it is a disaster. For starters, it seems that only a portion of the articles from the print edition and houstonchronicle.com show up in the app. Also, a number of the articles are several days old and in no specific order (older articles are above newer ones for example).
Also, a large amount of articles are mislabeled as local despite being national or international news. This is a huge problem.
The overall design is good but the content itself is very poorly done. Unfortunately I will be canceling my subscription since content is why I subscribe to a newspaper and this app does a poor job of providing to you with updated and properly labeled content.
Unhappy Reader 1/5
Where is the digital replica view of the daily paper?
No search tool? 1/5
Almost useless. It’s a laborious app to hunt any news. ugh
Unable to access 1/5
By Print Edition Snob
I have problems accessing the Houston Chronicle print edition. The sign in feature is very unreliable. This should be so easy and it isn’t.
Print Edition Snob
At least it works..... 3/5
The old app did not work at all.....it jus froze a lot and never loaded. My guess is that instead of trying to fix the old one, they just scrapped it and started over with a very simple one. At least you can read some articles with this version, which I couldn’t before. I had given up on the ap, but now at least I can read some. I’m hoping they’ll slowly ad features.
Log in from app 1/5
I can log in just fine from the web but each time I try to log in through the app from my iPad or iPhone it says invalid account and/or password,! Removing app.
Horrible App and Lazy News 1/5
Very poor app that freezes too much. I went back to paper and then they missed delivery one day a week. Have moved to WSJ and other internet sources.
Still just barely usable 1/5
By Fellow Flyer
All the below still stands. It’ll honor system font size, but if you want something else you’re out of luck.
Truly awful. I’m still paying, but only because I want to support local news. I scan through as fast as I can to find the local stuff - and it’s not always in the right place or labels as such - and move on to far better news apps, with far better news, organization, and control.
Today’s lead story in the app:
“Etiquette Offers No Hard Rules About Newlywed’s Last Name.”
At this point I’m paying because I believe in supporting local news, but I blast through my HouChron experience as fast as I can because it’s just awful.
Original review below.
With the new version 3.x, the Chronicle is beginning to join the 2010s for digital newspaper design. Unfortunately, they’ve overshot a bit due to some unfortunate industry trends and a few poor choices.
I much prefer the layout of the section pages, and the typeface is nice and readable...mostly.
The images and the slideshow presentation is much better.
And that’s it.
There’s no way to adjust the size of the type. This is present in every other newspaper app. How did this get overlooked? There needs to be a way to adjust text size within the app, or use the system preference which allows for accessibility.
While you’re at it, break some new ground and let me adjust the size of the margins. The lines in the stories are too wide, which hurts readability. There’s a reason print newspapers have columns that are only 5-6 words wide. Perhaps the news people could wander over to the tech people and let them know.
Links to websites are displayed in yellow. Yellow? If you use true tone and darken the white point a bit, what little contrast there is between the white background and the yellow text disappears. Seriously, people. Links are blue. Every time. Don’t get cute with the color scheme. I know yellow is part of the Chronicle's color palette, and I don’t care. This is a web trend that needs to go away.
There’s no dark mode. This isn’t in every news app, but I love it when it is. Again, blue links when you do this!
Navigation is a strong effort, and fails. The section headers are just wrong. The app opens to “Houston News,” which in any other app is “Front Page” or “News.” This section isn’t Houston news, it’s got stories from across the country and world because it’s the front page. Later on, we run across “US News” which is in theory national news. There’s no “local” section. Why is there “Texas Politics,” but no “National Politics?” Why is national politics in there? And let’s not forget “Texas Sports Nation,” which is national sports - not just Texas. I see what you’re trying to do here, but again: stop trying to be cute. It’s “Sports.”
It’d be great to be able to reorder those sections. Just saying. It’s, you know, digital.
If you’re reading a story and want to go back to the headlines to find your next story, the only way to do so is to hit the tiny text that matches the section title in the upper left corner. If you used system search to get to the app, you’ve got a better-than-average chance of hitting the “Search” text, which will take you out of the app. Alternatively, if you hit just a bit low, nothing happens. To bury the lede, why can’t we swipe from the left side of the page to go back to the headlines like every other news app? That action in the current version of the app takes me to the previous story. I don't want to read every story - I just want to see the headlines and choose my own.
Finally, there’s too much white space on the pages. Again, this is a web trend where white space is king at the expense of showing content that could be useful. I really liked the old app's list of stories within the section on the left. This allows narrower story columns and built in navigation...maybe. This gets in the way of swiping from the left...
Holy cow, people. There are opinion pieces in the sports section today. Local stories show up in the national news. Some stories show up in three or more sections - think new restaurant opening downtown. That’s in “Houston News,” “Business,” “Flavor,” “Entertainment,” and maybe “Real Estate.” Worse, once it’s read there’s no way to tell you’ve read it in the next section. And since stories hang around for days, and occasionally change headlines, you’ll get to click on it again and again! Figure out what the story is. Put it in one section - the correct one!
Look. This update is a step in the right direction, which is why I went from one to two stars. But it’s so difficult to use and read that I find myself skimming through it as fast as possible so I can use the far better apps from WP and NYT. I wholeheartedly support local news. I will continue to do so. But dang. Almost all of these problems are - from my perspective - caused by web and app developers run amok with no news people checking in.
Very hard to use 1/5
Now (3/31/19) the search function has disappeared! Why? I often find that I cannot locate an article to read again even on the day it is published!
Now that i have moved away, i try to keep up with Houston by reading the Chronicle online, but this app functions very poorly. There are many problems, but my chief gripe is that there is no feedback after you a select an article to let you know it is loading. The search function is of little or no use.
New format 1/5
Who came up with this? Ruined a good thing. I only gave it 1 star because that also made it a review.
I want to see the paper as shown on the front page. Who came up with this idea? I’ve taken a newspaper for 57 Years. I don’t want to stop now. I’m more than upset. D. Lawson
No Search capability!?! 1/5
By an "approved" nickname
The mandatory “upgrade” downgraded this app - took away important and excellent search ability and made the app harder to navigate. We should have the option to revert to the better old version we paid for.
There is no search feature 1/5
If I could give a rating zero stars I would. The lack of a search feature is beyond ridiculous. I hate the new app, and I am a subscriber.
Very poor newspaper 1/5
By Heights reader
It’s hard to tell you how bad this is as a daily newspaper. It looks pretty but don’t let that fool you. I have gone back to reading the actual news paper paper. I would give it a -1
HOUSTON CHRONICLE NEW FORMAT 1/5
This is awful. Please bring back the replica of a paper-style newspaper. This version, look and feel, is now no different than all the other online garbage publications. I rate this format ZERO stars! ZERO ZERO ZERO ZERO, BUT IT WILL ONLY ALLOW A MINIMUM OF 1 STAR, BUT ZERO IS MY ACTUAL RATING
Not a good alternative to paper edition 1/5
I wish there was a way to sort for current news. I used the HC app years ago and at that time it mimicked the paper edition. It was much easier to navigate and see current articles. Was surprised to revisit it now and see what a mess it is. Not impressed.
Every change is a new mess! 1/5
The latest attempt at design is the worst yet. Old stories dominate while the current news is relegated to a text list in smaller print.
I’m going to see if I can access on chron.com instead of this constantly changing, constantly irritating app.
My God, this never ends!! Now the scrolling freezes so you can’t read all the stories. Please bring in a competent outsider to fix this mess.... I miss my chron.
Update... I tried again after the "It's a new day!" addition to the app. I'm sorry to report it's still too problematic to use.
Two main problems. First the most irritating. Stories won't open (a long, longstanding problem). They just do nothing spinning the "wait" icon. The problem seems to be pop up ads. Once you find one story to open (dozen or so frustrating tries) the app shows the pop up then things work.
The second problem is that the app completely hangs up. You have to completely shut it down and restart it.
It's a new day! But your old, irritating problems remain.
Give up ! Your old app had problems as you were developing it but nothing like this abomination. Did you change just to employ some friends that knew nothing about app design? That's the only conclusion I can come to. I have cancelled my subscription and won't be back until the old app returns... suffering through these amateurish updates on this app is not an option.
Hate this new app 1/5
By unhappy sunscriber
We can’t even get same day news. It is all from previous days. On rain days we don’t get our printed paper because our carrier keeps throwing it where it gets wet even though we have asked many times to throw it somewhere else. The online version was our next choice. Now you can’t even get that paper online. Hate hate hate this new app. Why can’t you just leave things alone!!!
It works but not happy 2/5
By Kcim Y
Update: I find the updated up to be stable but there are still problems. First, when I respond to a notification about an article I’d like to read, I’m only taken to the app, not to the specific article referenced in the notification. So now I have to search for it? Which brings me to my second complaint: there is no search function.
Why is it so hard for the HC to build a decent app to read the news?
I initially rated this app one star but it’s finally been fixed. No more problems for me. The app opens right away on my iPad mini 4 and has not crashed once since the update. I can now reliably read the paper. Thank you.
No more crossword puzzle? 3/5
The latest upgrade took away puzzles and forced readers to leaf through pages of photos to find text to read.
Cannot even search for recent news 1/5
Seriously, this app has no search function. The news is days old and you cannot search for current articles as there is no search function.
Houstonians deserve better 1/5
I can’t believe I pay for this. Almost the 3rd largest city in the nation and this is what we get. It’s due the Chronicle not having any competition to speak of so why try harder. App sticks, slow loading (except for ads of course) I think they have interns running this site. And BTW, I have reloaded the latest version.
Houston Chronicle 1/5
Hate the new design. Will likely cancel my subscription.
Does not work after upgrade. It says my password is invalid. I have changed my password and I have called their support number. They said others have this problem but there is nothing the can do about it.
Houston chronicle 1/5
By Third rate or worse
This has got to be the worst example of a much needed medium for our news. How can a large corporation such as the Houston Chronicle, deciminating news in the fourth largest city in the country, continue to ignore this problem. They happily open their pockets to take our subscription money then turn around and give us a very inferior product.
Shame on you.
After my current subscription is up I will cancel. No crossword, no comics page. I don’t understand why this two things are not part of the newspaper.
Redesign of app unusable 1/5
By Bea Sita
The recent redesign of this app is unusable. The old format, similar to a newspaper page like the WSJ app, was easy to use. Now stories from every section of the paper are scattered all over and you can’t tell what is most current. Bring back the old format and totally refresh it daily with what is on the print version. I hate this app now.
History, not daily paper 1/5
The new app is worse than the old one, which at least had a couple of same day articles and a readable obituary. Why can’t you publish in your app what is in today’s paper instead of two, three and four days ago?
Where’s the Crossword? 2/5
The crossword puzzle is gone as far as I can tell. For years I’ve enjoyed coffee and the crossword on Sunday mornings but am sad to find the new app no longer has this feature. Unless it’s buried somewhere that I haven’t found.
Where are puzzles 2/5
It’s beautiful but I prefer the duplicate of the real paper. I only use the app to do the crossword puzzles and now I can’t.
I’ve Give It A Zero, But it Won’t Let Me ... 1/5
No search function. No games. You have to be a subscriber to get into this app AND they’re paying someone to make a worse app. Clearly worse. Who approves these changes?
It’s as bad a the actual delivery subscription changing the price and adding $5 day-after-Thanksgiving editions (when not subscribed to Friday deliveries). They’re so secretive about prices and forcing stuff on you.
How can enough people rate this to be a 2.4?
Junk - it provides little content. Go to the web version instead. 1/5
The new version of the App is junk. It just gives you a few headlines and not full content. I was going to cancel but I discovered I can go to the Chronicle web page for the e-version that has more content. I just put a link to this on my iPad home screen and deleted the app.
Unable to access the app 1/5
Since the last upgrade I cannot access the online version of the paper.
Seems like this App was designed in coding camp 1/5
They had a bad App that was redesigned into a terrible App. They have omitted great parts of the paper and made the parts they included impossible to navigate
Not worth downloading
Bad update 1/5
Loved the old hate the new. Can’t see front page.
Worst Newspaper APP 1/5
I read numerous papers via their apps including Austin Statesman, NY Times, WSJ and Galveston Daily News. All are infinitely better than Houston Chronicle. It would be much better if it just published the daily paper without all the fillers. The same articles appear day after day with no change. One cannot even go to the obits and see only today’s obits. Even the obit photos are gone. Entire paper is very confusing and disorganized.
Where’s the Puzzle? 1/5
We like to work the crossword puzzle each day and can’t even find it on the new app. Also, there’s no search feature. Help!
What happened to the crossword? 1/5
Dont you ask anyone about what they like and dont like, ise and dont use? So, no crossword from now on? Am I missing something? Maybe there is a button I did not push?
I have an iPad subscription...the Sunday crosswords were great.
So you “upgraded” the Chronicle app and now you no longer have the ability to search for older articles? What happened to the Lifestyle and Entertainment sections? And why do I have to pay again to use the app when my subscription expires in May 2019? And how can I even rectify this situation as no one bothers to respond to my emails of take my phone calls? Pitiful customer service and awful upgrade!
New application is not good 1/5
This new application isn’t as good as the old one. There are less pictures and the front page is not inviting at all. Also, the obituaries have eliminated the pictures and put everything in alphabetical order. The latest date should at least be on top so you don’t have to dig through a bunch of names to see the latest. Bring back the pictures!
There are many other negatives to this new application, too many to name.
Need to go back to the drawing board on this one. Or, go back to the old application which was much better than this one!
Where are the crossword puzzles 1/5
New app revision has no crossword puzzles. What gives? Least user friendly news app. Many sections missing. No ability to search. Didn’t think possible, but app is actually worse than the print edition, which is pretty bad. Where are letters to editor? Why are none of the articles not dated with current days date? Why include articles that are two and three days old? A daily newspaper should include news of THAT day.
Less content and no puzzles 1/5
The puzzles were the only reason I opened the app, because it was often so cumbersome to navigate. Now that the written content is manageable, there are no puzzles. I can already ignore four stories by Texan lapdog writer John McClain by NOT opening the app.
Unreadable and unusable 1/5
I thought that it couldn't get worse...it's completely useless now.
At least before the Crossword and comics were there. The best part of it now is the list version of the obits. Please restore the previous version until you figure out a decent presentation.
This is without a doubt the worst excuse for a news app ever! It has no resemblance to an organized effort at presenting the equivalent of the newspaper electronically. There is no flow, logical organization or intuitive look to it.
It's as if it was a summer project given to an intern.
Worse now 1/5
My favorite part was the crosswords and now they are gone. Also no place to search with. If these items are not addressed I will not renew for sure.