I have NOT received our paper in 2 weeks! There’s no way to leave a message on your phone number. We went to Mx for 2 weeks; we receive Wed and Sun- I always come home and cut coupons but I didn’t have them nor the week after! Please call me/ 409-7393687 or 281-3818448
Need to incorporate the Interactive Display 3/5
I like reading the paper in traditional paper format. You guys have a way of doing this via the email link that gets sent, but I have not figured out how to do this on the app. Using the interactive paper is the coolest thing I’ve seen, rather than just listing a bunch of headlines. That’s what makes a “paper” unique is the format!
Way too frustrating 1/5
This app hangs my IPad up every single time I use it. The whole screen goes dark and it eventually boots you out. It's too bad, since I'd really like to read Houston news.
Just cancelled. I pay monthly, a.m. fully paid this month, but still can’t sign in. The proposed solution is to delete and reload the app. It still won’t recognize my account or let me read articles. This has been going on for the past week. If you have hours to devote trying to read a paper, and paying money for nothing, this one is for you.
Ad still blocking text 1/5
Is there a new update in the works please? The app had been working great, thanks. But since the last update there's a random ad that covers a paragraph in some articles. Why is this happening? Very annoying. Please help.
Finally faster 5/5
After years of waiting to open HC has finally updated their app to meet demand
Improvement?? What improvement? 1/5
So this is an improvement? This is horrible and possibly the worst app for a newspaper ever. As you can see it appears to be the general consensus by reading the other reviews. If I wanted to read the paper as an online version or blog I would get on my PC. The old app from several years was not five star but it felt like reading the paper and was easy to know where to go and read a story. On this you can't tell what is current or where you are at. Takes forever to load and crashes. Plus there is advertising everywhere and very distracting. I hope someone from the Chron is reading these and they go back to the design they had before. I would give it negative stars if I could.
Complete idiots 1/5
Do you idiots at the Houston Crhonicle realize that within a few years no one will want an actual printed paper delivered to their house? The internet has been a thing for over twenty years now. It is no new technology. I "try" and read your paper on the iPad app, but it is, and I can sat this definitively, the worst app on my iPad. For some reason I think there is a benefit to getting local news, restaurant reviews, etc so I continue to pay you, but if you don't improve the app I'm done. I'm obviously not the only one as I'm pretty sure this app has the worst rating in the entire App Store. Wake up.
Not good update 1/5
App not working after last update!
By Sam Buster
I just uploaded the update and now my app will not open.
App will not open 1/5
By H-TX CPA
Always some issues with app. Was working ok, just really slow, now not at all.
Not finished 2/5
Use of the app is just incredibly difficult. I find I have to hold my phone differently and purposely choose parts of the screen to scroll because if u hit a link to an article the screen is frozen and does nothing.
Also if your reading late at night app will reset at midnight with “getting the news.”
Just feels u finished and glitchy.
App won’t open 1/5
After the latest update, the app will NOT OPEN on my iPad. Btw, it opened on my iPhone but is incredibly slow.
What’s up? 2/5
By AM Babs
Day two of not being able to get in!!!😡
New app 5/5
By Ron Boone
Installed new app yesterday and can no longer activate the paper
App will not load news from server 1/5
By Unhappy 100000
This app gives error message that can not connect to server and does not provide any news feed. I purchased a digital subscription but now I find that I can it get any HOUSTON Chronicle news on my iPhone or IPad
By Newspapers Reader
Search & sections gone 2/5
In the last week or two, the search function & section dropdowns are gone from my iPhone! What gives? Now I can only read what you want me to read! I take the paper 7 days & my brother can only get Mon-Fri paper where he lives so he doesn’t subscribe. So when I see an interesting article I go to my phone & get the article to message to him. I can no longer do this. I presume/hope this is a bug & would like to see it fixed.
Functional but not much else 2/5
Let’s see... It’s ugly. They layout makes little sense. It’s not user friendly. I suppose it gets the bare minimum done but I also subscribe to the NYT, the Guardian, and the Washington Post and this app in comparison feels like it was made ages ago and nobody cared enough to ever update it to keep up with the times. It’s a disservice to the journalists at the paper to have such a bad app.
More Mature 4/5
Current versions are working much more smoothly than previous. Opens, updates and moves easily from one article to next. Previous glitches seem to be gone. Still seems a bit biased toward liberal ideology though...
Houston Newspaper 3/5
Southeast Texas news source since forever. To many freeze ups now to be effective, just write the news please and leave the videos to utube
Freezing too much 2/5
Love the layout and the articles but the control touch spots stop working. This app needs some software developer attention.
This app still lacks 1/5
You never know which part of the paper will appear in the re app any day of the week. I'm never sure if I'll see any section in the app. Some days I can see articles in all secretions and other days only the front page and the sports.
It's just OK 2/5
Could be better. The front page is slow to refresh when opening the app. Swiping to close and relaunching is required. The layout is clunky and less intuitive to navigate than the other newspaper I subscribe to.
Awful app 1/5
It is impossible to move to other sections of the paper and none of the weekend magazines appear on it anywhere!
Was a great app 3/5
I’m frustrated with this app. Since the update (& yes I deleted & reinstalled), the app has frozened. It doesn’t update the latest with refresh. Sometimes it has the menu option & sometimes not. Very frustrating.
If you have Attention Deficit, this is app for you (2) 1/5
By Grant III
Redundant, redundant and oh did I say redundant?
Days old articles posing as today’s news.
Gentlemen, ladies, take a rhetoric class.
Mostly do crossword 3/5
I really enjoy the crosswords and do them every day. Sometimes frustrating how slow the app seems to be and the crossword page is error prone. Also sometimes the 'keyboard' wont come up or comes up wrong. So far I can restart it and it will come up second time. And, when rotating the crossword the iPad reverts back to its keyboard and have to restart puzzle to fix. This happened with my old iPad, but now happens with my new one too, so must be the app not the iPad.
What happened? 4/5
In the past, I really enjoyed this app. There were no major problems. Once in a while there was a glitch, but then it was resolved. Now it is constantly freezing up or shows only a blank screen. When it finally does show articles, it’s old stuff.
I don’t want to give up on the HC app, but sure wish these problems were taken care so I could start reading the news on it again.
Thank you so much. Uninstalling and reinstalling fixed the problem and I have had not had any problems since.
Love it! Thank you again for your fast response and helping solve the problem.
Bad subscription Mgmt 1/5
I am trying to change the CC used for my subscription. It does not use the one in my iTunes profile and there is no way to do this in the app! Help!!!
Once you get to the daily paper, the app is average. Getting the newest edition to download, however, is by far the worst experience I have had on the Internet. What is wrong with your server?
Usable. Barely. 1/5
By Fellow Flyer
So this is how newspapers die.
And now on 2.2.6. Other than the feature that is supposed to update to today's news in the morning being added (how is that a feature? Isn't that what a newspaper is?) I can't discern any real changes. Still crashes every morning, still takes over a minute to load stories that are allegedly already downloaded to the device. I'm on a 100MB/s connection anyway - what takes so long to get a few kb of text to display? It does seem that one change has been made - the touch targets for the "X" to close the pop-up ads seems much smaller. I'm getting sent to Safari to view the ads far more often now.
Now on 2.1.5. The app only crashes between 3 and 10 times every morning, and the editorial cartoons update at least once every two weeks. So, I guess that's an improvement. Or, maybe it's just consistency.
With the 2.0.3 update, this app is now just barely usable. It's at least mostly responsive, and frequently opens the article you're trying to read within a few seconds. At least half the times I open the app it doesn't lock up.
The "In today's paper" section seems to actually have today's news and only today's news. It's still not like a newspaper since you get only a shortened headline until you click the link...but it's an improvement. And many of the features still don't show up there, like the comics or the editorial cartoons. You can get to the editorial cartoon by clicking on the letters to the editor, unfortunately it shows yesterday's cartoon. That's an improvement from before, when it didn't update for days.
**update: be advised that while the "In today's paper" section seems to actually be today's news (mostly), the sidebar that activates when you are reading a story from there does NOT have all of the headlines from "In today's news." No easy navigation for you! Also, I'm seeing news from yesterday show up there now.
The regular portions of the app still have the "latest news," or stories from the Internet, sprinkled throughout the sections with no way to turn it off or discern what was in the paper vs. Internet stories.
Articles from several days ago are still sprinkled in, again with no way to turn them off or tell when they might have been included.
Navigation is still a train wreck.
So, it's barely usable. I'm keeping with it because I like to support the local paper, I want local news, and I like getting the comics. I cancelled my NYT trial (wow, *that's* a newspaper app!) because of the improvements, but without more improvements very, very soon I'll still be leaving for the NYT. I expect better from an app that was developed for three large newspaper markets (Houston, San Antonio and San Francisco).
Vastly Improved 4/5
This app, which was intended as an upgrade of a good prior version, was horrible at first (e.g., very unstable and continually crashing/locking up) and almost unusable. However, the developers have continued to make fixes and it is vastly improved. It has a good format and it has been several months since I have experienced any stability issues. Perhaps it was rolled out too soon, but whatever the reason, I give them credit for fixing the problems. It’s now a solid newspaper app and well worth using.
Can’t deliver on time 1/5
The entire reason why I get this online version is because I don’t get the paper version until up to 8am on weekends and 7:30 on weekdays. It should be here at 6am for early risers. The ap is hard to maneuver, have to log on several times and just a bad program. I would consider just going to the online version but it is so bad!
Improved Performance 4/5
Thank you to the developers who took the time to improve this app!
It works! 4/5
By Kcim Y
I initially rated this app one star but it’s finally been fixed. No more problems for me. The app opens right away on my iPad mini 4 and has not crashed once since the update. I can now reliably read the paper. Thank you.
Too little too old 1/5
Does not have enough of the articles that are in the daily print version and has too many old articles. App needs to keep current and cover more stories.
Never just works 1/5
The app never just works. It’s either doesn’t load or freezes up or crashes. I’ve never once just opened the app and it work with out glitches. Usually it takes about 3 open and closes before it will work.
On borderline of cancelling 2/5
By dr street
I stuck with the Chronicle for 2 years, but the app keeps getting worse. Articles are hard to find. I hate the headlines which just guide you to a browser which brings up old news. Not in the same league as the Apple News app. Why don’t I just use it instead of the Chronicle. Stubborn I guess.
Much improved 4/5
Stories load very quickly now. Memory usage is greatly improved. For much of 2017, the app was using over 20 GB of storage on my iPad, essentially filling it. Now the app is using less than 100 MB, about a 200 times reduction.
Problems solved! 4/5
I have given this app 1 star for a long time. The solution? Uninstall and re-install.
Better than it used to be 2/5
Not perfect, but better than it used to be. Uninstalled and reinstalled after the latest update and at least it doesn't crash constantly anymore. The "In Today's Paper" page is confusing, international stories are under Local News. Stories about Houston are under National. "Dear Abby" appears inconsistently. If you like Sports, I guess you're okay.
They can do better 1/5
Do the developers not review other newspaper apps to see how a good design is rendered? The information is so repetitive. Today for example in the “local news” section you have a story on Playboy Enterprises which is repeated again in the “business section”. This is very common. If you were to eliminate all of the duplicate news on this site it would contain only a third of the new stories. Content is out there people. I don't’ appreciate paying for an app that is so uncreative that it reposts the same stories, on the same day, on the same screen.
Too many pop ups 1/5
By Spring, Texas man
I am trying to read Houston news. I don’t need all the pop ups. Google, Amazon, subscription deals. Enough already.
Terrible. Cannot even log on - no tech support 1/5
I have to echo other comments. I subscribed and was excited to
again be getting local news. It has been impossible for me to log into the app even though I have a valid subscription. I am technically savvy - but i have bee unsuccessful in logging in after many months and many attempts to work with tech support.
Awful app. 1/5
I want to love the Houston Chronicle, and this app is consistent, consistently bad.
The old app had teething problems but.... 1/5
My God, this never ends!! Now the scrolling freezes so you can’t read all the stories. Please bring in a competent outsider to fix this mess.... I miss my chron.
Update... I tried again after the "It's a new day!" addition to the app. I'm sorry to report it's still too problematic to use.
Two main problems. First the most irritating. Stories won't open (a long, longstanding problem). They just do nothing spinning the "wait" icon. The problem seems to be pop up ads. Once you find one story to open (dozen or so frustrating tries) the app shows the pop up then things work.
The second problem is that the app completely hangs up. You have to completely shut it down and restart it.
It's a new day! But your old, irritating problems remain.
Give up ! Your old app had problems as you were developing it but nothing like this abomination. Did you change just to employ some friends that knew nothing about app design? That's the only conclusion I can come to. I have cancelled my subscription and won't be back until the old app returns... suffering through these amateurish updates on this app is not an option.
Still hangs, crashes, white screens 1/5
Come on folks - Houston is one of the largest metros in the USA - every other big city newspaper app works great -why not just step it up? You can do it! I pay for this! You need to get new developers if your current ones can’t make this work!
Rarely works correctly 1/5
Consistently drops the page. Very slow loading when changing pages.
WARNING! They will continue to bill 1/5
By Flying T
The “free” Sunday paper that was part of the iTunes subscription turned into a “paid” subscription with the chronicle after cancelling through iTunes. Now the chronicle has not cleared the charges after numerous calls for a paper I never wanted to begin with. Good luck if you subscribe through iTunes.
Let’s keep improving this app 2/5
I got a digital subscription and downloaded the app about a month ago because I wanted to support the journalism. Running on brand new iPhone and iPad it’s apparent the app needs work. Freezes fairly often when just scrolling the front page or section pages, that would be my main issue. Also noticed that scrolling doesn’t happen if your finger happens to land on a blank spot between articles rather than directly on the preview text. I do like the very simple navigation but am wondering if you can get the crossword and sudoku puzzles on the iPhone or only on iPad? I randomly swiped from the iPad front page screen and found the puzzles there. Keep working on it! 😀 Articles and photos are displaying really well for me especially on the iPad. Looks great.