Go back to previous version 1/5
I don’t like the new version. Can’t browse like I used to. Can’t search by style.
Bring back the old home screen 3/5
By ca liz
I have used Houzz faithfully since the first of 3 remodels in 2014. It was my favorite app and definitely 5 stars. The home screen was my favorite feature because it surfaced all kinds of ideas I wouldn’t have found without sorting through thousands of images. Could visit every day and have a new set of ideas, products and local contractors to look through. Very efficient and tailored to me. The new home screen takes all that away. No reason to visit every day anymore. Too hard. :(
App no longer available for lower than iOS 10! 1/5
I can't reinstall the app, after I reset my iPad. It says my iOS version is lower than 10 and the app is not backward compatible. Why am I forced to buy a new iPad now, even though my old one works great?
No longer able to offline use ideabook 1/5
This app was great until I no longer am able to use my ideabook offline. Will update this back to 5star once this feature is back
Scammy app. Scammy company. Skip.
I absolutely love this app, and refer to it often. I have built three homes and I am in the process of building my fourth. Not to mention two gut jobs in between all this construction. I even hired my decorator by looking at the site because I could see her work and read her reviews.
My only suggestion is to be able to filter by state and not just metro area. I'm building a home in Florida so I have to look at Miami, Tampa, and Orlando separately. Why can't I just click on Florida instead?
Company owner 1/5
They scammed me to sign up with them. I signed up and was getting phone calls about gutter cleaning. We build high end outdoor amenities. They are nothing more than a high priced fake referral company.
They are pests 1/5
By New scrabble app
Too many emails. They make it impossible to disconnect
Can’t register 1/5
Cant access the app when registering using gmail with 2-factor auth enabled. When switching to Gmail/Google Authenticator (or maybe any app) to validate the authentication request and toggling back to Houzz it just shows the 3 dot loading screen indefinitely. I’ve tried closing the app and trying again, but it doesn’t work.
Once loved this app and used it all the time. It is now worthless and advertises things not even applicable to ANYTHING in the photos. Such a shame because it once had so much potential.
For me, this app is perfect. To see a look I love, and be able to click and purchase a product is amazing! I’m in love.
Bad Quality 1/5
Don’t get me wrong, the products that Houzz offers are beautiful, but my experience with Houzz so far has been the worst. I bought the perfect desk for my room, and when it finally arrived, the corners of the wood were chipped off, there were blue marker drawings, and it was dirty. I believe it was a desk that had been used, then returned. I immediately called Houzz & they kindly sent me another one. However, the shipping of the new desk is taking foreverrrr. I am currently sitting on my kitchen table waiting for that desk to arrive. It’s really annoying. I was supposed to have my desk set up two weeks ago.
R & E Remodeling 5/5
R & E Remodeling did a great job of replacing some outdated iron posts with wooden posts in my carport. They arrived on time to start and worked full days until the job was finished. I was very pleased with their work. The price was spot on with other quotes that I received but I chose them for the good reviews I read. I highly recommend them. I’m already planning my second home repair project with them.
Best turn around ever 5/5
By sueli ribas
I bought a trípode floor lamp. The box come completely destroyed. I called, sent pictures and they not only sent to me a new one but the time was unbelievable fast. What a team. Always going to buy from them.
By Mr. iCanFixThat
This app is great, i am in to real estate and staging a property is key to selling a property. This app has given me great ideas for staging my properties and putting the house into perspective before finalizing the finish product.
No longer a good app! 1/5
After giving rave reviews 3 years ago, I am no longer a fan. The app constantly crashes and I'm using the same device as before. I also detest the way Houzz has replaced some former features. I liked being able to click on an item in a photograph to reveal the buying source. Now, a bunch of useless "similar" items pop up which is infuriating.
I LOVE the app. We plan on building our house in about a yr or so. But some pictures are TOO extravagant.
Updates need better testing before deploying 1/5
The latest update causes the app to render a grey screen when I invoke the app on my iPad. I can no longer view content. Makes the app useless. Development team: This is not the way to retain customers. You need to test your changes before integrating them into the app!
This app has not been working lately. 1/5
By star 141721
So frustrating since I am in the middle of a new build and the app is useless.
By aunt meegie
I tried to post a review about a company and houzz won’t post it!-
Use but do not purchase 1/5
I love houzz platform and user experience for design and design ideas. The e-commerce side is badly run and has terrible control over the delivery of products and third party sellers!!! After needing to return a item that required delivery I have dealt with 5 separate customer care groups to organize a return and replacement. Lesson learned - purchasing elsewhere!
Love app -2 Stars only- Here’s why 2/5
I’m currently building a house and Houzz has been super helpful during this process. However, every 2 or 3 days, the screen goes white and stays that way, until I delete the app and then download it again. It’s super annoying when I’m at a meeting with builders and can’t pull up the information I need. After several attempts at ordering 4 light fixtures through the app, I gave up and bought them from somewhere else. Houzz is such a great resource. I hope this problem gets resolved, because at least in my case, they lost potential business in the retail aspect of their app. Until then I will just keep deleting and re-downloading the app to get to my Ideabooks and their awesome photos, but making my purchases through sites that won’t crash on me.
When it works... it’s great 2/5
Trying to leave this comment reminded me of when I played video games as a kid and just as I was about to beat my younger brother he would jump up and turn the console off so there was no record of the game even occurring. In this case, every time I try to leave a negative comment the app ‘unexpectedly turns off’
I wonder if my brother is working for Houzz, hmmm.
Seriously put, this app is great... when it works. Ultimately, too temperamental for me though.
Great app but never loads effectively 2/5
I love all the great design ideas you get with this app, but it takes forever to load all the pics... I usually just give up waiting and close it out. Makes for a frustrating experience...
By Kurt Hinck
Only designed to manipulate you into buying products.
Love Houzz but... 3/5
By long beach laura
Love so many features but contractors and designers should be required to answer questions. So frustrating. And paint colors (not not Benjamin Moore guesses/ equivalents should be posted with the picture.
Bring back good pictures 3/5
I use Houzz for nice, beautiful ideas that look like show rooms. Letting random people post pictures has tarnished the quality of photos on Houzz. Please bring back the sort by popular pictures button and please only allow for professional, high quality photos and rooms to be shown. With these fixes the app will be back to a 5 star. Thank you.
Slow to download pictures 3/5
I hardly ever use this app anymore because the pictures take too long to download and sometimes don’t at all.
What did you do? 1/5
You took a great website app and turned it into a convoluted nightmare to use. I find myself clicking randomly in order to view design ideas. It’s just not good anymore.
What the heck happened? 2/5
I used to love browsing Houzz for ideas and inspiration. All of a sudden, it’s like somebody swapped in “Terrible Real Estate Photos”. Seriously, I just saw a picture of cleaning products shoved haphazardly under the sink. And another of slot machines in a casino. That’s not inspirational. And what happened to the sort options???
Feed Won’t Refresh 2/5
Feed won’t refresh. I have to uninstall and reinstall to get the home page to refresh. Incredibly frustrating. App works wonders aside from that.
Terrible service, no longer trust their reviews 1/5
We were huge fans of Houzz and used them when designing our house but we have since lost all trust and appreciation for Houzz after trying for months to get a negative review posted (about our builder, who currently has a Houzz award showing on their business page) and running into an endless cycle of our review being refused, inquiries to their support system (which is only via their site), trying to talk to someone to find out where we were violating the review policy and getting endless generic answers in response then rewriting it again only to start the cycle all over. We’ve decided at this point they are blocking us from posting a negative review and now we no longer trust any of the reviews on their site. Beware if you are reading stellar reviews about a company on their site you might only be seeing a filtered list of the actual feedback with negative reviews never being successfully posted. I hope this isn’t true and they redeem themselves but after so much time, so many support tickets and even just now getting hung up on twice when calling their only published number, it sure seems international.
City of inspiration 5/5
Awesome App 5/5
I love this app. That being said.....lately the home page is stuck with the same photos day after day...never changing. So....I delete the app and reinstall it and ......it is updated. This has happened several times. I hope this bug will be fixed because our bathroom remodel is in the near distant future and I need help. Thank you! !!!
Unfair Review Selection 1/5
Houzz only posts positive reviews submitted by users. This may make them attractive to contractors but is very unfair and dishonest towards customers who use their app. I want true results when selecting a contractor not just results that benefit the company and Houzz. I wrote an honest and thought out review that was not positive and it never showed up. I write both positive and negative reviews as experienced.
Angie D. Decor 5/5
By Angelica R. of Sarasota
Angie is an awesome designer. She is honest, hard working and has made my house into a beautiful home! I recommend her to everyone I know in the greater Sarasota area.
This app does not work at all 1/5
Tried downloading and deleting and this app doesn’t work at all. Is anyone having this problem?
I cannot find the My Room 3D 1/5
Can someone please tell me where to find this feature!!!
Mediocre photos now? 1/5
I used to be obsessed with this app, but now it seems they’ve started adding novice photos with mediocre design? Maybe some people like it but I used to love the high end photos and design because they were more inspiring, I don’t want to see a photo of a toilet seat that I could have taken myself (truly, this is a photo). Who is regulating this? Very disappointing.
I went to use the AR feature and it just put a photo on my screen. iPhone 6s Plus running iOS 11.3
So so 2/5
They have cool stuff to look at but none of their design tools are at all useful. And their video of previewing furniture in your room with your phone camera (like augmented reality) is a straight up lie.
Houzz Horrible Customer Service 1/5
Received my order damaged and trying to get a refund is challenging. Houzz doesn’t even use their own app to message back to buyer(me). They use only my email address and with the amount of ad emails they send it gets caught in spam filters quite often. I will probably never see my $300 again. 🤬I’m sure they are good when everything is working but they reveal the real company when things go bad.
Great app but bugged 4/5
I really enjoy shopping on Houzz and it gives me a lot of inspiration. I remove a star because every time I click on see all reviews button, I can’t go back to where I was before. I am stuck there no matter what I do. I have to delete the app and reload it to make it work again. Major pain.
I use this app very often and I have loved it up until tonight when it just stopped working. When I open the app it acts like it has loaded but the screen is blank. I also can’t access houzz.com. I hope they fix the issue soon.
No longer updates 1/5
Loved this app, but now it no longer updates photos on the home screen.
Good technology, Terrible customer service, Not dependable 2/5
By Camila Santo
I already purchased a few items from Houzz in different occasions, and this is my conclusion: don’t risk to pay for a stressful experience by purchasing items that are over a small drawer’s size.
I got recently a bookshelf delivered to my home. And only then could realize the assembling parts were simply too big. It barely crossed my front door, and the parts were too bulky and heavy. Problem is I’m currently seven months pregnant, and this type of labor could be dangerous for me and my baby.
Their product description is not precise enough. First, providing just the dimensions of the furniture assembled doesn’t tell you how the parts are. Secondly, you might read generic promises like “30 day return” or “full refund” but that only applies to specific cases, that you’ll confirm only when it’s too late for you to cancel the order. So you think there is no risk of not seeing the furniture in person first, but you’re wrong. After the delivery is made, even if you didn’t pay for shipping, they’ll make you pay it back.
And not even think you might get an answer if you ask this type of questions upfront. They don’t reply to inquiries. They actually don’t read them, even by email when you have an open case they keep replying with automated templates.
In the return process, the customer service totally ignored when I informed the package doesn’t fit any car, and it’s a health risk for a pregnant woman. They sent me a label, which costs half of the price of the furniture, for me to basically figure it out. I can not even buy a better bookshelf because I have this giant elephant hanging on my room.
They don’t take responsibility for their mistakes, and not even tried to consider the possibility of a full refund. I ask them to contact the builder and let them know about the problem, but Houzz sent me a link to review them instead. It’s all about links, nothing about a good user experience.
Is a perfect example of good technology and terrible awareness about what is a quality customer service. In my condition, this type of app could solve a lot of struggles I have to deal with when going to stores and buying furniture in person. But Houzz don’t really care about their customers, as we’re just a credit card number for them to charge as they find convenient to their own interest.
Vera Nice app 4/5
By Jael mother
Vero Nice app. Please consider adding a slide show option for the pictures.
Its forcing us to update our iphone version
I mean it ok but... 3/5
It’s ok but I wish it was just an actual game not a real thing that has to do with YOUR house.
Bad customer service 1/5
I ordered a product from this company & somehow the info they had on the same page was not exactly what I was ordering so when I called them to send it back & hey a refund they had to send my info to a third party. Never called me back and never took care of the issue. If a company can’t take care of your needs themselves and handle issues like mine the way Target or Walmart can I don’t think it’s worth the risk. I’m just thankful I didn’t purchase my final product with them which was more costly.