Had a cool feature in the app, found out my data was stolen
Use Houzz for home decor ideas worthless for marketing 1/5
Have been paying monthly for an ad in my market and believe the audience is much smaller than promised. Still waiting for my first lead. Don’t waste your money!
This game at the begging gave me a free trial FOR A WEEK and the game had people you had to call. I was going to do a beginner bathroom but it wouldn’t let me do it so at that point I deleted the game I had it for one day yesterday I had mail from apple IT WAS FOR THIS GAME!!!!! It said I owed 9 dollars I know that is not a lot but I had this game for about 5 minutes I con not pay 9 dollars for a game so if your like me I highly suggest you don’t get this.
I used the love Houzz 1/5
I had a terrible experience with Houzz. Customer service dropped the ball on a product (patio furniture) that was obviously not made well. A month after I asked for help, my issue is still unresolved.
I tried to change my review of the product through the app as a warning to other potential shoppers. Houzz app glitched and has not posted my review. I find this to be problematic.
Be wary of what you buy on Houzz and what you review. Once you review, you may not be able to update it.
Great website for ideas but that’s it 2/5
This app is great for searching design ideas, but don’t purchase anything. I never received a notification that my item shipped until 2 days AFTER I got the item. It’s nearly impossible to speak with customer service or make a return. They just refer you over to the seller via email instead of handling the return like Wayfair does. Fortunately the seller contacted me and I was able to explain that I was missing parts. I was really worried that if they weren’t able to help me I wouldn’t be able to get my money back. You’re better off buying direct from the seller’s site or from Amazon or Wayfair. Houzz just seemed really shady.
By Mandy Blakk
This app is a spyware. My password was leaked on this app.
Deceitful Order AND Account Hacked 1/5
I’m beyond disgusted with this very sketchy app. There’s no way to truly “contact” their supposed CUSTOMER SERVICE & despite stating you have 30 days to return your order, I was given a date of less than a week. I’m disabled & home bound. My password was changed by someone else. DON’T USE THIS APP OR BUY ANYTHING FROM IT.
Great if your goal is to see how the 1% live 2/5
I don’t know anyone who lives like the homes presented in this app. There is just not much here for people with modest homes. Nearly every idea presented is aspirational, not much practical design and home improvement for regular folk.
Please fix comment section 3/5
The comment section is poorly planned. Someone liking your comment nets you an e-mail that says “go to comment,” but when you click on it, it brings you to the article, not your comment. Additionally, there is no reply option in comments, which makes them relatively useless, especially when many people are asking advice in the comment section.
This isn’t rocket science, Houzz. Make your app developers give you your money’s worth.
My info was hacked from this site
Houzz is Not Pintrest 1/5
Stop making the interface to be like that for Pintrest!! It’s ruining the experience on Houzz. If I could rate a 0 star I would believe me for this new update.
Great app, some problems though 3/5
I’ve been looking for good interior design apps for a while, since I’m still young and am not able to go on decorating rooms. When I found houzz, I was pretty excited knowing that real furniture was in it. The idea is great, but they really need to improve on perspective. When you put down a rug in their digital design section, it looks like a block. It needs to look like it is actually on the floor. Smh. Also, you can’t rotate furniture to face the way you want. It just looks like how it was in the photo.
Your mom 5/5
This app is terrible don’t download it unless your gay and like men 👍
Cambridge Closets-Char Desmond 5/5
By makeover mary
Char Desmond from Cambridge Closets made it so easy to plan out our closets in our house that we just remodeled from top to bottom. Char was a pleasure to work with and always available if I had questions. I would recommend Cambridge Closets to all and I would use them again for all my closet/organizational projects. MAR
Can’t sign in — bad design 1/5
I redownloaded this app and can’t sign in, because the “sign in” option is overlapped by a “read terms and conditions” link, which takes priority. Oh well. Nice job.
Think thoroughly before you buy stuff 2/5
It’s a nice place to browse the pics and get some ideas. But, don’t buy the stuff from Houzz. I bought a light and wanted to return, it has additional fee for returning. And the print label didn’t work, so I contacted the customer service using the online chat, and was told to just wait for someone to reach out to me. 2weeks passed, still no update, and the light is 30+ days post the delivery, so can’t return now.
Houzz customer service on point! 5/5
By Liza Peau
Every single customer service representative that I speak to is always nice and very informative! Love love love ordering from you guys!
Artistic Expertise and Attention to Detail 5/5
By Bay Area Client
Joanne was so cheerful and easy to work with. We had sent for her to fly into the Bay Area to help us set up our new home. She studied our taste in various objects and paintings with attention to space and color. She went the extra mile to help us find the perfect sectional sofa in grey to compliment the multiple colors in our paintings, rugs, in contrast to our blonde wood floors. With an African and international bedroom and Carribean guest room, we have our dream house that we intended. We have a warm and inviting home that has an eclectic flair that is comfortable and inviting to all who visit.
Not what I expected. 2/5
I was looking for an app that would help me draw and design a bathroom. This one just let me look at pictures of other peoples bathrooms and pick things I might want to buy from them. That’s not it all what I wanted to do. And now I’ve got designers and stop calling me. And I didn’t want that either. I already have a contractor. I just wanted to use one of those virtual design apps. And that’s with this one implied it was in the App Store. But it’s not that at all. It’s just a consumer site made into an app. I’m deleting it.
Wrong rug 1/5
By janice vandongen
I ordered a gray shell rug a couple of weeks ago and up opening it today they sent me the wrong rug!
So hard to navigate featured stories! 2/5
I can’t tell you how many times I have followed a link from an email to read a featured story expanded the photo or just accidentally swiped a little bit to the left and the whole thing closes and goes to the homepage where I can’t get back to the article I was reading! So frustrating and makes me not even want to use this crappy app!
What went wrong? 1/5
I used to love spending a lot of time on Houzz. Now, when I scroll trough photos same pics repeat over and over again. I tried to read an article and says it has 121 comments but on the page are just 3 and no way to access the other ones. The similar item tag is completely off( for a floor lamp it shows that similar items are a bunch of table lamps nowhere near in style)I don’t even attempt to use it anymore. Many times you guys “ improve” something that doesn’t need improvement . When something is not broken,don’t fix it. Now is all annoying to deal with and I don’t spend time on the app anymore. Sad!
Why change it back?! 1/5
By caregiver ss
We just get used to the new format, stacking stories and you change it back?! Why, this worked?
Latest update deleted my idea books! 1/5
By C 4D
I have used this app for years and loved it but the latest update deleted all my idea books. Very disappointed!
When it Works 2/5
I like Houzz as a source of inspiration. I don’t use it to judge businesses, but it’s a nice resource for home improvement ideas. However, the current app crashes every time I try to click on a bookmarked comment.
Horrible app/service 1/5
Horrible app. Horrible service. Trying to log in made me reset password. That’s ok. But then when u selected to reset it took over 15 min to get the email to do so. Then the link to the reset would time out and make u do the same process over and over. Had to order over the phone!
Once I got notice of when the item would ship—it gave a date range: said the 12th-16th However I received that very notice on the 19th! Never using this service again!
Breached in May 2018 1/5
I just found out today March 12,2019
That this site was breached & all my information shared on this site was stolen & I was never, NEVER notified .
Be careful & do not trust this site with your information as the company does not ever notify you of your personal information was stolen.
You’ve been warned.
Best tool 5/5
This is the best tool for my line of work
Can't login. 1/5
By mill any all
If you screenshot anything in the app , it bothers you to sign in. The annoying notice takes over your screen every time. So, I recovered my old account from circa 2012, then wasted an hour resetting password with no luck. "Username or password not recognized" every time no matter what. Very annoying waste of time with this app.
Among the best of the best house design apps ever 5/5
So if you’ve ever heard of ROBLOX, you’ve probably heard of Welcome to Bloxburg. I use Houzz to inspire designs in my bloxburg house. This puts all the other house design apps to shame! c; Keep up the good work
Weird search 3/5
I want couches. Click on living room furniture. Get a random list of stuff ranging from lamps to shelves. No couches. Love your content by consistently find your search tools to be anti-intuitive.
Useless for choosing paint colors 1/5
I would give this app no stars if possible. I thought it would help choosing a Benjamin Moore paint color. I was wrong. It was a COMPLETE waste of my time. It was free and I still feel like I was ripped off.
Some idiot has titled a section in my ideabook of a pornographic nature. I have no idea how to remove it. Filthy people get a life and leave others alone!
Great for design ideas, not so great for contacting desired businesses. 3/5
By Fake Name316
I used a find a design/build feature over a week ago to request contact from 3 firms. I’ve yet to receive a call or email from them. Not sure where the disconnect is occurring. Are the requests sent to the firms immediately, as a batch on a weekly basis, other? I did however receive several unsolicited emails selling un-requested services.
Can’t fully delete a discussion 2/5
I submitted a discussion for Design Dilemma and I can only delete my question. I can’t delete anybody’s comments and the darned thing keeps coming back and being commented on!
Great place to shop! 5/5
By Patty Farias
I absolutely love Houzz. I have found everything that I have needed for my bathroom remodel. Things that I would have never found in your typical Home Depot or Lowes. I will continue to shop here for their unique items!!
Our new custom home was brought to life by Houzz 5/5
Not only have I admired the enterior design of Houzz but I designed my custom home by looking over thousands and thousands of rooms. I placed them together and our new home is almost here. Thank you
bad/unresponsive customer service 1/5
trying to get someone in customer service to call you back about selling products is horrible. i have been trying for weeks. i’ve tried calling and they say they will call me back but never do. i’ve even tried emailing with only singular line email responses. this company does not know how to do business
When it works 1/5
Too many glitches for more ✨
Photo filters get stuck and I spend too much time deleting and reinstalling the app☹️
Could be 5* if the site worked 2/5
We’re a company that purchases, remodels and sells real estate primarily in North Carolina. We use the Houzz app to find ideas and blend with our own for many of our remodels. The app fails with a bleach white screen on many attempts to open and see images. A reload will occasionally take care of the fault. The ideas are nearly endless, image quality is often extraordinary and the lighting and angles always bring out the best in what’s being shared. We appreciate the level of detail included in the images and sometimes in the write ups/stories. The failing of the app to a white screen when in the field is particularly frustrating. It has actually driven us to find alternative sites that don’t have a failure challenge. An additional issue is the app and the site sell products which we would purchase if they were ever the same as the prices we can purchase them for locally.
We’ve found their products look similar and the descriptions indicate they’ll be similar but their prices aren’t . For the same item we’ve seen prices double and even triple the amount we can purchase them locally. It drives us to stick to the term “buy local” and support local business. Most of these on-line businesses are drop shipping items to save themselves money and minimize items on store shelves. We get it and in the instance of an on line business that does drop shipping the overhead isn’t there so the prices should be competitive especially when we compare our contractor discounted prices. So in short, we love the app when it works and we like the items but we want them at a price that is competitive and we’ll do more viewing when the app works and we’ll buy more and more often.
I hope this helps those who manage the app, those who use the app and those buying products!
Toolbar disappeared. 3/5
By Wannabe Builder
I used to use this app a lot. With recent updates, however, the top toolbar disappeared, so I no longer am able to get to my ideabooks. The toolbar appears for my friends who use the app--same version--is all the more frustrating for me. Are you doing some A/B testing or something? I'd love to use your app again, so please fix.
Worst Company Ever. 1/5
How am I supposed to spend my money with a company who laid off 10% of the company because they mismanaged funds.
WARNING ABOUT BUYING FROM HOUZZ 1/5
Many of the products I’ve purchased from Houzz were not as described or pictured. And in many cases the dimensions listed were incorrect as well. Please use caution when purchasing from HOUZZ.
Photos and website 1/5
Love the site for inspiration... I’m also happy with items that order from this site.... I was looking for a contractor to remodel my bathroom and came across Bliss Construction in Novi, Michigan, I received horrible service and an incomplete job. I tried to post a review on his houzz website and the review was blocked... why?... Also, the site crashes at least once a month, so you have to delete it and then upload it again, what a pain... So if you love beautiful photos and great articles, Houzz is for you... but also know, houzz will not allow you the opportunity to share any negative experience that you received from their advertisers... so all reviews are 1 sided....proceed at your our caution.
Don’t buy from them! 1/5
HORRIBLE COMPANY! Read their BBB rating, it’s an F. I’ve ordered five things from them and every single one arrived damaged. Horrible customer support and service. I have no clue how on earth they ever received such high reviews on this app.
France Lavin 5/5
France is wonderful!!
Very professional, warm and friendly
Outstanding taste and design skills
Delightful to work with
Back to loving the app 4/5
Back to loving the app now that Apple Pay is back.
Newest update 1/5
Please go back to the previous format! Updated 1/15/19 and it’s horrible. Not user friendly at all. So bummed.
Trying to find a countertop 2/5
I’m trying to get the names of the kitchen countertops but this app only labels silly things like light fixtures, and less significant parts of kitchen renovations.