Best tracker ever!
Oscar Ramirez 4/5
Muy buena aplicación me gusta
Never works when you need it 1/5
My daughter just left to go back to college and once again the car shows it hasn’t left. This is a great concept that only works like it should about 25% of the time.
Ok when it actually works 1/5
We have two units. Both stopped working fairly quickly after purchasing them. One was replaced a couple weeks ago and worked for awhile but then stopped working again. Thankfully these save us on our phone bill so at least there’s some benefit even if they are completely useless for what they’re intended for.
Worst purchase ever 1/5
By 19charlie 69
I have had two hum devices for about 6 weeks and hum still doesn’t have ether of them working properly
Extraordinary Vehicle companion App 4/5
I've been a Verizon HUMx user for the past few months, and my experience with the device has been great. However, my review of the application has some suggestions and feature requests which I believe would add to the value of HUM. First, I think the navigation portion of the HUM app needs to be seriously reviewed. It has a tendency to crash and close on me when I am using it for directions, which means it needs some serious redesign or it needs to be removed and redirected to either Google or Apple Maps. Second, the Safety Score seems to be especially sensitive to sharp cornering and hard braking. I think the parameters by which the application judges those instances should be adjusted to be a little more realistic. Lastly, HUM should automatically detect when I am a passenger or when I am driving by just determining whether my car is on or off. It's a bit annoying that I need to tell HUM when I am driving and when I am not. Overall, my experience with the device and application has been great but Verizon has the potential to make it better.
Four stars 4/5
By Like Honda
I enjoy the security of having my Hum device, but today my battery was dead and the Hum device said it was fine. That’s the reason for 4 rather than 5 stars.
By mad bee web
This app is not working!! It still shows Trax parked at wrong address and last fueling in March 3018!!
The replaced devise has started beeping every 5 minutes just like it did last Fall!! It took over two months to get any response from HUM or Verizon and get a replacement devise.
I’m just about ready to cancel everything and demand refund.
The Boom!!! 5/5
This is the best I’ve seen in a long time!!!!
Not satisfied 1/5
Keeps getting stuck and hung up on a location and doesn’t update where the car is. Has been stuck for 24hours. Not happy with this- only had a couple weeks
Didn't make it in time. 4/5
My Tahoe battery went dead on me the other day parked in my driveway. I did receive a text warning me about the battery has dropped below 11.8v and may not start. I don't drive a whole lot, I am a disabled vet so I am home alot or out on 1 of my spyders. The warning was given real early in the morning and I must have missed it some how. I guess what I am trying to say is that it needs to be a little bit more texting customers every 4 hours or something until problem solved. I have a special setup seat for my 2001 Tahoe that turns out and down so I can transfer from my wheelchair. With out power I am stuck in and out. I bet there is a setting for something, there always is. I am purchasing a portable power pack so I can get a jump if needed, not a bad idea for anyone if you think about it. I like the fact that you can check out the condition of your truck just by using my iPhone. I think that's a step forward for the disabled bigtime and I can think of a couple of others items that could be useful in an emergency or just some help. It's a good start as far as I can see. The Wi-Fi version sounds interesting to but I don't spend much time in my Tahoe as I once did. To me it's like I having someone else watching my back and or truck makes me feel safer with the Hum+. Finding your truck in a huge parking lot is a snap. I look forward to seeing it evolve into a huge personal vehicle electronic device. There's a lot of information about your vehicle at your fingertips and what app actually grades your driving skills, it is pretty cool idea. Try it out for what it does for you, it's worth it.
Hum customer service 1/5
By Zeiks mom
The customer service for Hum is worse than 1 star !! I have been trying for approx 1 hour to ask a question. The only way to even get a human to answer is by saying you want to order a Hum. Shame on Verizon for peddling this item with absolutely NO customer service 👎🏻👎🏻. If you’re even thinking of ordering one DON’T
HUMx NumberShare - App is broken 1/5
By Can't access Numbershare
I’ve spent 3 hours with Verizon Tier 2 Tech Support and HUM on the phone trying to link my HUM to my phone (which is done) and still have no toggle button to turn Numbershare on/off in my HUM app.
No one seems to be able to fix. HUM server keeps saying it’s down. Cant enter VIN on HUM.com, HUM tech support can’t seem to figure out.
Had a previous HUM (original model) and worked fine. Now all I am doing is wasting time because my HUM is still not doing everything it says it can do. Neither tech support can fix. Such a waste of money and time.
Without the Hum we’d have never known. 5/5
The Hum was something we never really used, got it from Verizon due to a promotional offer and it was just 10. a month so figured why not. That was until 1 day our vehicle was taken into a service center, for tires & an oil change, which they took on a very fast joy ride, while sitting in their waiting area, got a call from a family member asking why the car was being driven at high rates of speed very reckless on an icy snow covered road. So pulled up the Hum App to see it was being driven 80 mph. Long story short we confronted them and reported them for recklessly driving our vehicle. Without the Hum we’d have never known. Always nice to have a set of eyes looking out for a vehicle because it does happen more then most even realize.
I wish I could review the app and the device separately 2/5
I really, really like this app. I use it to track arrival and departure time for various jobs and to capture addresses for contacts. I wish I could keep two weeks’ of data in it, but I’ll cope without it.
But the device? Despite a million assurances at the Verizon store, it has yet to record any diagnostic data from my (older) car. I need to call customer support about it, but haven’t been able to at a time during daylight when it isn’t too cold or wet outside to go out and unplug/replug/etc since it’s at a very awkward angle in my cart that basically requires me to almost lay on the ground to insert it. And although when I bought the device it was $15, the restocking fee would be about $200. The first one I had was declared to be broken, but the second is doing the same thing. It doesn’t even update the official location of my car. Very disappointed in the device. Need to call CS this weekend for sure b/c have appointment at mechanic at dealership on Monday and maybe there’s something they can do to help.
FIX ISSUES ASAP 2/5
By Kimmy 💜
This app is cool once it lets you actually log in. Other than that, I hate that it always says ERROR CONTACTING SERVER and never lets me log in to the app it’s rare when it lets me. if this gets fixed, I will rate 5.
I need a refund 2/5
Great features... if they actually worked. Only feature that somewhat works is the gps which isn’t even accurate, it gives me a general location of the vehicle. All the other feature do not update you enough on the status of your car. It is still showing how much gas is in it from Jan 26. In all it is really just a gimmick.
Save your money... 1/5
If you have Apple devices and share a plan with your family, find my iPhone works a million times better than Hum. Hum is ALWAYS lagging behind in locating a vehicle and almost always freezes before the vehicles arrives at is destination.
Not Ready for Prime Time 1/5
This device has a LONG way to go before it’s ever competitive with something on On-Star. It is very poorly designed and a real pain to use. The buttons are not self-evident, and it is impossible to handle the device – for such things a charging it (which you have to remember to do EVERY month!) without setting one of them off. In very cold weather the voice prompts are totally unintelligible. Definitely not worth the money.
Please add the coding to sense tire pressure 2/5
By Add me 823015977
Bought this with my phone just because they guy told me i could check my tire pressure with the app he lied there are sensors in tires that communicate to the car the information is available to hum but developers are being slacking off and not adding this feature
Great Overall 4/5
By Hotty Toddy TX
Great system! Suggest adding Diesel to the selection of preferred Gas Types!
Excellent Device 5/5
I bought two of these for my grandkids cars-I’ve been notified of an alternator and a battery issue in the first month. Both are teens driving my cars, so I know when they need an oil change, fuel and other diagnostics, as well as their locations. I love these devices!
Had hum for 7 months 1/5
Have had as much problems as good . Customer service is poor keep putting you off to next person. Not worth its price . It is nice when it works.
Hum review 5/5
I love my Hum, however there are a couple things I think you can do to make it even better!
LOVE! LOVE! LOVE! 5/5
I love how I can you view it all on your phone 📲 the gas, how much is left and the nearest gas station, the local discounts and savings AWESOME 👏
It will cause a car accident 1/5
Randomly beeps while driving and it is so in nerving. I called customer service and they could not tell me why the device was beeping. This is extremely unsafe.
Location problem 5/5
The location on my car is not working I know it’s not home my girl has it.
Say “Yes!” To Hum! 5/5
Very useful in every way. The roadside assistance is amazing! Quick, easy, informative. Just yes.
My him experience 1/5
I have been waiting on call back from the hum tech for 3 weeks now still no call back I have been with Verizon for 5 years and never have I had this much bad stuff go on with a device that I am paying for a service I can’t even use. Please be aware of the hum service.
Great app! 5/5
This app is wonderful when it works. I absolutely this app, but it closes unexpectedly every time I open it. Has not worked in THREE DAYS!!!
Love hum 2/5
I love my hum but with my new iPhone X max the app keeps closing. I tried uninstalling the app and still shuts down.
App not working 1/5
Newest update is not working😢
Hum app is awesome 5/5
By Eagle driver55
Love this app. Let’s me know when my car has a problem before I know it. Let’s me know when my kids are exceeding the speed settings I’ve set. Awesome app...bar none.
Wish list. 2/5
By Juan Aburto
I wish it can do more, such as looking at codes and once you fix them, remove the service light.
Was told by the salesman it was free when I bought my new iPhone at Verizon.
Asked specifically about taxes on it or fees later on and he said there were none.
Now I have a service and equipment fee I can’t get rid of in my contract.
The device never worked for me even after customer service said they “manually turned it on for me.”
It’s a scam and waste of money. Waze and a $20 tool at Walmart do everything this does but better.
Keeps Force Closing 1/5
Up until this last up date it worked fine on my iPhone X. Now it keeps shutting down after I try to open without being able to check anything.
Should be better... 5/5
By Frater Marcelino
I like Hum but I think is able to be more useful, like as live GPS, more informations about the car and things around wherever I’m driving, and much more...
Anyway so far is good.
I am now on my 4th Hum device and it worked for ONE day. I have talked with Hum C.S. as well as Verizon in the past. I am making one last call and having this removed from my account.
It is great when it works. 1/5
The app and electronics are impressive BUT for the last month I cannot get data. I have had two Hum units and updated the software three times. Plan on a 15-30’ wait to get an agent AND 15’++ when it is transferred to technical support. VERY DISCOURAGING.
Humsafar (my companion) :) 5/5
I do not have to text or call my spouse to know where he is , hum let’s me know when he has left the office and helps me plan better... I did not know until recently it has amazing discount feature, saved me $20 on my purchase at Gymboree!! And for long drives gives us peace of mind , Incase we need any assistance, hum will be there for us...
A worthwhile safety purchase for your car. 5/5
Hum provides helpful info to keep your car functioning at its best as well great info on
The mileage and trips your car has made. Hums ability to summons help in an accident or a breakdown is a great feature. That alone gives
Me peace of mind while on trips far from home.
Great product 5/5
The buttons should be moved where you don’t bump them as easily and call support. I’ve called the police on accident once after shutting my door and called customer service many times. They need to make the buttons more purposeful and less easily bumped, but on the bright side, customer service is quick to respond and send assistance if needed. The location services are on point and the new added feature for your gas amount and mileage is awesome. The diagnostics have saved me meant times, signally parts that need worked on. Overall I love the HUM and will continue to add them to all vehicles we own.
Increased Acceleration 4/5
By Silver Princess CX60
This is required when entering an interstate lane - why does this count against safe driving?
How do you define sharp cornering?
Just OK for now! 3/5
Hum has been helpful about 75% of the time, but it should be 100%. Unfortunately, there have be many times when location information has not been available. I’m hoping that these issues can be resolved in the future, but until there’s a better app, I’ll stick with Hum.
Works great, live updates on vehicle, trouble codes,where it’s at,where it’s been,trip information, fuel consumption, plus you can set alerts for boundaries and speed and with app all this is available live through your phone
I like the hum, but why does it constantly beep while I’m driving. And the app isn’t updating.
The hum phone feature calls random people from my contact list when I attempt to make a call and sometimes makes calls without any input from me. The Verizon store near me had no one who knew how to solve the problem. The idea is good but I will get rid of it when my contract ends.