Used to be great. 3/5
By Amy Sue Poo
I used to love this app. I would get at least a little something every time I went to the store. Now, it seems awards are only given for obscure brands that the stores I frequent usually don’t even have or are insanely expensive, or not something I want. Then for a while I could count on at least getting 10 cents for at least just taking a photo of my receipt. Now that is rarely even offered. I’ve started using Fetch, and that app offers awards for common brands and gives points for absolutely every receipt no matter what.
Earned $27 in first day of use 4/5
I earned $27 in my first 24 hours of use. App is very easy to use. Good way to earn a couple dollars back on groceries and lots of other items I buy anyway.
Use my referral code, we both get a bonus and we become teammates to earn more rewards more quickly
Referral code DPNLMUM
$20 welcome bonus? Fake news. 1/5
I didn’t get a $20 welcome bonus and neither did my fiancé, and we both clicked on the Ad we saw claiming we would get $20 added to our ibotta account.
Can’t get money 3/5
Edit: I was having problems getting money out after using this for some time with success. I re-linked my account by phone number and then I was able to draw out the money. Not sure why but I’ve had the same phone for a couple years. I do like the old method of being able to confirm the items manually. Maybe you can find a happy medium where it shows you what is being submitted and give you the opportunity to amend it before it submits. I know I have missed many credits and just haven’t had the time to deal with it.
(Previous Review: )Tried to get money out and it won’t let me. You sent me to a support website that doesn’t exist.
I like it so far 4/5
I like it so far, but the only thing that i feel like should be fixed is you guys should have more variety of frozen meat products like ( ground pork. Chopped pork, steak, ground beef, brats etc) and chips like ( lays chips, diritos, etc) all the different flavors and stuff. Going forward i hope to see brands of milk and ice creams and breakfast foods, fruits and veggies maybe even shrimp. Something from every store that way it gives you the options of getting your cash back. And some stores like piggly wiggly doesn’t come with a barcode.
Customer service is terrible 1/5
There was an issue with 2 of my receipts that I submitted. At the time, I collected about $8 worth of rebate. 2 months later, I was notified of the problem, my credit was reversed, and I was asked to resubmit my receipt. . . 2 MONTHS LATER!! Unacceptable. I won’t be using Ibotta anymore.
Great app until they required debit cards for ibotta pay 2/5
This app was the best cash back app until they didn’t accept credit cards for ibotta Pay anymore. I don’t use my debit card for anything other than taking out cash from the bank and lock it until I need to use it. Credit cards are safer to use for any purchases.
Pretty Great but doesn’t move with rotate screen 4/5
Please please PLEASE update the app to move with screen rotate. When i am trying to load new deals in the app and work in another app I keep having to turn my device back to go back to Ibotta.
Otherwise great saving app!
This app is a complete scam 1/5
By Dest Tay
All this app does is take your information from your receipt and make you think you’re going to earn something out of it but when it comes to cashing out they will say there’s a error or your account is locked and not let you take the money. I should’ve listen to the reviews but I really wanted to try it for myself. The app doesn’t actually give you the money because it’s a scam. Honestly this app is very inconvenient and not worth anyone’s time and I don’t suggest it. I never got my $30 but it’s only 30 so whatever. I deleted the app because it’s a waste of time and you don’t get actually get any money.
I’ve had to contact customer service too many times to get proper credit for items I have purchased but they say the item is. It on the receipt submitted!! This is becoming extremely frustrating and not worth the trouble!!!
We should just be able to scan receipts
Used to be good. But all things must die 3/5
By CONSUMER FOUNDATION
Used for years. Was pretty much seamless. Had little issues but when issues did happen, CS was prompt.
Now, items are not being recognized especially with linked online grocery app. When contacting support you have to constantly ask them if somebody’s going to respond to your requests. No, there is over $90 in the account and cannot be withdrawn. It says account is locked when we’re trying to PayPal. And with drawing to bank account it says something went wrong.
The instructions on the online help page do not resolve any issues I’ve tried.
Reached out to Customer Support but as stated previously it takes a significant amount of time for somebody to even respond.
I’m hoping this is just a work in process but it is alarming when you can’t withdraw funds.
If I receive the funds that were duly earned, I can then update the review but until then things are not looking good.
Don’t lose your time 1/5
Don’t lose your time account got block for no reason... plus they doesn’t have support link to solve issues. NOT RECOMMENDED AT ALL.
No longer giving credit 1/5
I don’t know if it is a glitch but I am close to $300. I shops wisely. I am no longer getting credit for online shopping. I read the details and I didn’t everything right. My any items also are not counting. I contacted Ibotta the other day and they are tell me to send them my online receipts, yet that doesn’t make up for everything else included my bonuses that I met. I literally am missing $25 from Ibotta . Now they are getting my data and personal receipts for free. How is this right!?
Not enjoying the update 3/5
I liked it better before. It used to find my offers for me without having to scan the barcodes. Now I have to scan barcodes to get my redemptions.
Only few items listed that I use. Too many items I NEVER purchase. That is biggest drawback.
Takes so long for me to get to the basic total goal.
Don’t like the pay with Ibotta. One more thing to do at check out.
Wish could link my Kroger plus card.
Charging monthly fee 3/5
Charging monthly fee for not using account???
Won’t work 2/5
Since this last update, won’t even open? Deleted & redownloaded still nothing. Even when did work it wouldn’t scan receipt had to put everything in by hand. Used for over 6 months & didn’t come close to $20 to cash out. Not worth it
Good but... 4/5
By Lamas Leinz
It's good, but you have to apply for offers and scan bar codes to redeem them. It would be easier if you scan your receipt and automatically every offer upload itself.
Used to be great 2/5
I’ve been using Ibotta for a couple years and really enjoyed it until the last 6 months or so. Now I hardly use it. Maybe the fine print has become more restricted recently, but not it seems like I can’t get any offers to work.
For example, I tried to redeem an offer for “Any hard seltzer from any retailer in any size or variety.” I scanned the receipt for the hard seltzer where it clearly says hard seltzer, “no matches found, scan the barcode of the item.” I scan the hard seltzer barcode, it’s rejected or not found. I take a picture of the can of WHITE CLAW, the biggest hard seltzer brand in the country, and it’s still rejected after the Ibotta review.
This has happened multiple times recently and I’m over it. I’m ready to shut down my Ibotta account and find a better receipt scanning app that doesn’t hate redeeming offers.
Can’t log in after the latest update 5/5
Seems like every time there’s an update, I have trouble logging in. I shouldn’t have to change my password every single time.
Used to be better 2/5
I used to love this app and earned money quick from it. Now it’s harder to earn as they put more quantity restrictions on item (ie 2 or more of product). Not to mention scanning your receipt does nothing anymore!!!
I used to scan and it would recognize items, not anymore! Now I have to select the items it missed(everything) and then scan the item! Not quick and not handy! Especially considering I do most of my scanning in the car while my groceries are bagged in the trunk!
Sad as this used to be the best app of this kind but now I’m going to have to cash out(hopefully without problems like others have) and use a different one.
Too much Work 3/5
Fetch is much easier I’m tired of scanning so I started using fetch much more
Love Ibotta! 5/5
Very easy to use and I’ve saved so much money over the years. Love it
No support, no rebate 1/5
I used to love this app, but recently it just stopped working for me. It prompted me to pay with the Publix account at checkout, so I did, & it said it would issue the rebates for valid submitted offers automatically... It did not. I messaged support, filled out ALL the requested information, sent pic of my receipt (what a pain!!!) and... nothing... not even a canned response! I figured maybe it was just a delay or a glitch. Tried it again on my next shopping trip... again, nothing. I have $15 in my Ibotta account that I can’t cash out because you need $20 & it is no longer working for me! I purchased quite a few items that I otherwise would not have if not for the expected rebate, not to mention the waste of time going through the coupons on the app, finding the items in the store, and submitting the support request.
I’ve used the app for almost a year now. At first it seemed to make some rewards. They’d have bonus 25cents for just scanning a receipt. Then after a week or 2 they slowed down and here and there they’ll do a .10 cent one. For me my family shops quite a bit. So In order to really make anything you have to get specific sizes and products. And every store offers different products. So if I get a product at a different store even though it’s available at another I won’t make that money. Therefore it takes a long time to really benefit. I won’t be using it much longer
Any Variety/Any Size?? 4/5
I love this app and have been able to save a lot, which helps so much on those tough weeks.
My only 2 complaints is that there aren’t as many products as there use to be for staple items...milk, bread, paper towels, ect. And the biggest complaint is that I have had several times where it says, any variety/any size, but then claims that the said product does not match.
Refer a friend 1/5
By Great Brittain 108
I referred 5 friends for a promo they had , I was supposed to get $50 for referring 5 friends , never got it :(
Terrible Customer Service 1/5
App is nice. The cash back is great. But the customer service is HORRIBLE. If you have an issue with cash back, good luck. I buy specific brands because i know that I will receive cash back in this app so when the app does not read the receipt right, it’s frustrating. Customer service didn’t respond for days and when they did it was like they didn’t even read my email.
Too tedious to use 3/5
You do legitimately get cash back, but the process is getting too frustrating. Receipt codes somehow get registered even before in view of phone camera. Some products have to be searched for in order to qualify, even though the app should get that straight from scanning the receipt. Works okay, if time invested
Please Make Target Receipts Manual Again 3/5
I love this app. Everything works great except for the automatic Target offers link. 90% of the time there is an error! Almost every time I make a purchase, there’s at least one offer I don’t get credit for and then it takes a week for customer service to get to my ticket. In which case, I’ve either misplaced the receipt or, more likely, used the item and tossed it forgetting that I’d have to take a picture later TO PROVE I ACTUALLY BOUGHT IT. With other retailers if an offer is missing I can add it on and scan the barcode immediately, no problem. Please make this an option for Target again. I hate to give this app 3 stars but I do 90% of my shopping at Target and actually look to iBotta for suggestions. So I have to deal with this issue several times a month and it’s becoming a headache.
Hopefully y’all don’t have anymore repeated crashes again 🤞🏼
Sells Information 2/5
By Sai Leigh
I was happy with this app and the money I was earning back on things I already buy until I went into settings and saw that they automatically sell your information, unless you know to go in and change that option. Also automatically signs you up for emails and push notifications. Got incredibly annoying in just a few days.
Doesn’t work 1/5
By Mrs. Claris
I got the app and it keeps telling me to update it to the latest version. I’m very in happy about this. I was looking forward to saving some money especially during these tough times.
I was promised $20 just for signing up. After signing up, it says I have to make 10 redemptions before getting my $20. I would have actually used this app, but they lied and I don’t like liars
Not worth it 1/5
By Lil Will 1000
Most of the time it’s ok. The items have gotten much better, but very few things my family uses. They love to omit an offer when actually giving you credit or tell you the receipt is too old (when the receipt is dated the same day it was scanned). I used it last week. Only got credit for 2 of 3 items, the largest one was what they didn’t give me. I’ve emailed, but crickets. Only a response that they setup a ticket. Glad Kroger has started a cash back program. No scanning receipts or barcodes. Much easier than this.
Unable to withdraw my money 3/5
I am unable to withdraw my money my account is locked and no one is helping me to unlock it I waste my lot of time.
The Age Rating is misleading in the sense that it says 17+ yet when you go to sign up, it says you have to be over 18 to use the app.
Not fun 3/5
Not easy to use and half the time the barcode scanner and receipts uploads don’t go through.
Bugs are annoying 2/5
The app is good but it has so many bugs. For me it doesn’t open up many times it’s so frustrating to see the app not work. Please fix these bugs
Would have given 5 stars use to be great not anymore 2/5
When I first started with this app it was great I could take a picture of items on the receipt and bam got credit and built up enough to cash out several Times. Then it went to crap. Now if it isn’t Walmart I have to take every item and sit it on table, then upload the receipt only for it not to recognize anything and I have to scan barcodes of every single item. Worthless!
Great but More 5/5
ibotta is easy to use & many companies participate! However it was disappointing when Amazon & a few others STOPPED during worst part of pandemic giving that small percentage just because so many were using it at a time prices increased exponentially! however still great to utilize just wish there were more rebates for normal every day things! LOVE air! Recommend it to all!! Save a lot!!
By Jordyn's Gran
This app was great at first. I earned a lot of money from shopping at Kroger. Now it’s telling me that my Kroger loyalty card is no longer connected to this app. I’ve lost a lot of money because it’s not accepting that I purchased a product, even though I have. This needs to be fixed! I sometimes shop at Kroger twice a week and purchase many of the products listed on this app. If my card isn’t linked soon, I’ll delete this app. There are better ones out there.
Hard to understand. Tried to contact them multiple times. It could save you money IF IT WORKED. I went shopping specifically for good deals I saw on there and it wouldn’t read my receipt, saying I had nothing on there. So I had to scan every single item, most of them saying it wasn’t the right item and the other half wasn’t adding to my receipt list. Once again my receipt was ONLY their deals.
Fix this last update and answer your customer messages 1/5
Been using Ibotta for at least 4 years and always let me withdraw my money that I have earn with the offers I have done. But at this last update it’s not working correctly. I have submitted 3 tickets to customer support and they haven’t even answered one of them. Very disappointed. I want to withdraw my money!!
Fix this ASAP.
Deactivated account 1/5
I have enjoyed ibotta until yesterday! They deactivated my account I have emailed them twice to find out why and when my account will be reactivated and have not received a response. I currently have $53 and some change and am unable to cash it out! What’s the deal ibotta??
It used to good, now it’s not worth the time 1/5
It used to be such a nice and useful app. Everything was taken from the receipt automatically. Now you have to scan the barcodes manually, because it never finds the items on the receipt. Personally, I don’t have time for this. I want to be able to scan the receipt and be done with it, not go through all the items from a huge shopping trip and scan each one manually. This is screwed up and not worth it.
SCAM/NOT WORTH IT 1/5
1 STAR - POOR CUSTOMER SUPPORT -
App does have it’s advantages, however the platform is rigged so that some referrals do not get credited to your account. At first I thought it was the person I referred not entering the information correctly, but after watching someone sign up with my referral code and still not get credited, it’s become apparent they have a flaw in the system. Based off the customer support I received, it seems this was intentional. Customer support was unwilling to provide me a resolution of any support and rather just relied upon generic copy paste emails.
It took 2 weeks for customer support to respond to my inquiry. Once they did, it was nothing more than a copy paste and then another week of waiting. It’s been a very painful experience trying to get help and after almost a month I still have had no one offer me a resolution.
Absolutely horrible customer experience.