I received an email that I will no longer be able to use the Ibotta app as of 4/15/21 due to an update that requires IOS 13. Email states if my device can’t be updated to IOS 13, to withdraw my funds previous to the date. First, why an update the many users will no longer have access to this app? Secondly, email states model iPhone 6 Plus will not be able to update to use the app. I have a 6S Plus. Model isn’t mentioned. Today is 04/12/2021, and Ibotta doesn’t allow me to cash out because it states I have to update first to get into the app? So tell me how I’m supposed to cash out? Does one have to go and buy a new phone just to use the app? Sounds like someone is in cohoots with the cellular companies.
App isn’t picking up all of my rebates 3/5
I like the Ibotta app but it has become such a pain to use over the past few months, especially with my linked Target account whether I shop in-store with a paper receipt or for same day delivery with a digital receipt. At least one rebate always goes missed once they get my purchases from Target.
This means I have to contact them, wait a day or two for them to respond, then send a pic of my receipt (or screenshot for online purchases), along with a picture of the item or items up for rebate, and the UPC code. I am currently a SAHM who is very busy with a 4 month old baby and do not have the time or energy to keep making sure I’ve gotten all of the rebates offered.
I use this app to save money, but right now, it feels less and less worth it because it isn’t really saving me money or time when I have to stay on them about items up for rebate that are missing.
Latest update not great 3/5
Since the latest update, I’m no longer able to use the app to access Walmart pickup. That is my main way of getting groceries right now, and I’m pretty disappointed that this feature disappeared.
Not compatible with my iPhone! 5/5
I had this app on my iPhone for quite a while and used it often. Worked fine up until I tried to use it and it now says requires update and when I tried to update it the new version isn’t compatible with my iPhone! I checked the update on my iOS and That isn’t the problem.
Love this app!!! 5/5
I have made almost $60 cash back from just my regular shopping trips. Love this App!!!!
Was great 3/5
It was great but the latest update has it not linking to accounts for online purchases. Help just said to make sure everything was updated. It was fine until the latest update.
My request # is 9408778. Though now they admit to not being able to link accounts.
By Fool Us
I really like this app and made a lot of money. Then they decided that you had have 13.0b or later on ios phone. Well my iphone wasn’t able to be upgraded to 13.0. I then asked how I can get my money I earned. Response was: you can only get your cash back through the app.
I love the app but the only issue that I got in the last few days is that some stores doesn’t appear anymore to redeem the receipts. But appears on the coupons side. So basically I choose all my coupons. Went to target and when I try to redeem my receipt, the store doesn’t show up at all. I hope you guys can fix it...
App for shopaholics 1/5
Dave Ramsey would tell to never have this app!!!
Food lion 3/5
By Bams ma
I want to have the option to link loyalty card or scan receipt
Fast money back- Join team jqdcnkq for $20 5/5
Use my code and get $20 when signing up and scanning your first receipt
jqdcnkq - Great team to join with no scams
No longer compatible! 1/5
By not buying a new ipad
Been using and loving Ibotta for over 4 years.
Two days ago, I was asked to update the app.
The update will not work on my four year old iPad!
The version of iOS they want is not available for my iPad mini 2.
Won’t let me log in with an older version.
I have not run into this problem with any of the 114 apps on my iPad.
Poor tech foresight and guidance 1/5
I have an iPhone 6 that can no longer be used with this app. CS gives conflicting responses as to how to now withdraw the money in my account. They say an earlier version of the app will be available up until April 15 but it is not. They say Apple will not allow their newest version of the app to run on older than iOS 13. Why didn't their tech department advise users of this prior to being locked out instead of after? Or update the app such that we can all still use it?
Bad experience 1/5
Never contact Ibotta customer care ever, poor customer service. If you guys contact Ibotta customer care instead of solving your problem they either deactivate your account or reverse your earnings.
Received 38 dollars in two weeks. 5/5
By the best app yet. no lie.
Wonderful easy app
New update needs iOS 13 3/5
I love Ibotta, but I have an older iPhone that can’t update to iOS 13. Now I can’t access the app since the new update requires 13. I have quite a bit of savings in my account. That’s not right! You should fix it so everyone can save!!!
Latest Update 1/5
Your latest update ruined the app for me. Now when I go to Wal Mart pick-up and delivery, all I can find are the Ibotta offers. I cannot find my list, so there is no way to order what I want. I have tried 3 times to figure out where you hid the “cart” list, without any luck - so I have deleted the app from my phone. And - FYI - I will never be back! Since you broke the app, you obviously don’t care about the people that use your product.
Support team, please respond to ticket #9415086 1/5
I’m an active Ibotta user who has been stuck in an automated fraud detection loop since I joined in December 2020. My earnings have been blocked more than 20 times in the past three months, and they’re currently blocked again. These blocks are a nightmare and often happen three or more times a week. It just happened Wednesday and because I’m a moderator for the Ibotta Community, I was able to have the Community Manager look into it. The block was removed, and she was told a rule would be put on my account to prevent any additional blocks. Clearly, the rule isn’t working or it wasn’t added to my account because I was blocked again by Saturday morning. I’ve been so patient, but this time, I’m going to miss a cash back offer on an item I’ve been waiting for several weeks to purchase. I submitted a ticket to the help center more than 24 hours ago, and of course, I’m still waiting for a response. I’ve sent messages to the Community Manager, but she doesn’t work weekends. I’ve sent messages to the Ibotta Facebook page, but that’s never worked in the past. Out of desperation, I’m posting this review in the App Store, because it looks like someone is checking these reviews every few hours. Please ask someone to escalate ticket #9415086 to remove the block on my earnings. I don’t know what else to do to reach someone before I miss this cash back offer, around which I’ve been planning my purchase for several weeks.
My balance was stolen 2/5
By Valerie Steffes
I used to love this app. In the last it was great. Then I went through a period of time where life got so busy that I didn’t have time to use it as much. When I was able to get back to using it, my balance had been stolen. I worked REALLY hard and spent a LOT of time accumulating those dollars. Additionally, I wasn’t able to properly merge my two accounts, even with the help of a very nice rep from the company.
I had forgotten my password at one point and made a new account. Both accounts were almost at $20.00 - the dollar amount needed to cash out. Now I have to start all over. I’m not sure if it’s worth the hassle. I started using Fetch which is SO much easier - I just scan and go.
Beware this company is a fraud 1/5
Are use the old app they are updating me to version I cannot use due to iOS 13. They are not allowing me to withdraw my money. The new app doesn’t allow access to the old iOS and they will not refund my money beware of this fraud company.
Not cool 1/5
Not cool that I can’t use it now because my phone won’t update to 13.0 can’t afford to buy new phone to just use ibotta
Not able to withdraw 1/5
By Anagh Deshpande
Not able to withdraw
Good app but... 3/5
This app kinda annoys me how it works with stores that have a savings card. Like Lowe’s, food lion, Harris teeter etc. I always use my phone number for savings at this store, not the actual key card tag and when you do that you can’t redeem your receipt. There’s no option for this like there is at other places. That is my main issue with this store. I can’t link it to my phone number so I can’t use this app at these stores. I’ve had the same food lion mvp card for years before I have this app, so I have to get a new one just to link it to this app. No. But I do like the app. I’ve gotten about 40$ in 3 years from it but only because of the store restriction. I feel you should be able to just upload your receipt from any store you want
what happens when you can’t update ios because 4/5
hi I have an old phone and can’t update ios past 12.5.2. I am locked out of Ibotta app. I can’t update and I can’t access ibotta app anymore. I think I can login in on my laptop but am concerned that I will get locked out by you because you still see me logged in on my old iphone. What can I do?
Loved it, what happened??? 3/5
I loved Ibotta! Linked up to all my other online accounts I could and was regularly adding coupons and saving up to $100 per month. Now my Walmart app says it’s linked but I cannot go to Walmart grocery from Ibotta. Therefore I am missing out on all sorts of coupons. Super annoying and I am on the verge of paying out my savings balance and deleting Ibotta app! Darn it!
Can’t transfer my earnings 2/5
Email said I have till 4/15 to transfer my earnings if I don’t upgrade to ios13. I can’t upgrade as I have iPhone 6. When I click app to use Ibotta to transfer my funds it stops and says upgrade to iOS 13 to use! Guess I’ll lose my earnings as I see no way to rollback the app version.
Best app ever! 5/5
I have saved several hundred dollars with this app and recommend it to everybody!
Enjoys sometimes 3/5
I enjoy Ibotta some weeks. Other weeks they have nothing that strikes my Interest or something I would buy.
love it !! 5/5
By Happy App used
great app ! love it !!
It’s great 5/5
You just need to be very strategic to use it effectively! But if you can accomplish that it’s excellent.
App only for those who keep upgrading technology 1/5
I am very upset about the new version of the app and that it’s only available to those with a newer iPhone! I have saved thousands of dollars over the years and enjoyed getting the extra money to help out on a limited budget! Why do they now only offer it for those who can afford to upgrade their technology when I cannot afford or want to buy a new phone! You know only have that option, cannot use a computer for the service! Makes it elitist and those who need the savings miss out! Ibotta is not worth it! Very disappointed!
Disappointed update 1/5
I had enjoyed using the Ibotta app. I sent a help request due to being unable to open app. The reply was I had until 4/15 to withdrawal funds. But as stated I could not open the app on 4/7. Unfortunately they updates make it no longer compatible with my iPhone 6. My phone works great & I don’t need to upgrade. My phone is up to date with Apple. I cannot open the Ibotta app to at least withdraw the money in my account. Their update causes me to lose money I earned & will no longer be able to utilize their service. Not a good way to retain profits customers cannot claim. Sad they are so quick to let their customer base diminish. I bet I’m not the only one in this situation. Will hesitate to use an app from this creator in the future.
Update unlinked my connected accounts, made app unusable 1/5
All of my linked accounts are disconnected and will not reconnect. Obviously a few more “bugs need to be squashed”
DEVELOPED BY UNEDUCATED 1/5
By Frustrated with Wells Fargo
The developer was unable to create an APP for ALL. My phone is no longer eligible to use this APP and I lost almost $100 in earnings. DO NOT DOWNLOAD. You may be the next to lose $100. This is now the one of the biggest scams on the internet. I have notified Apple, but $100 mean nothing to them. BEWARE IF THE SCAM. DO NOT DOWNLOAD. YOU WILL LOSE $$. Find another APP.
Awesome app 5/5
By Joan carlson
I love that this app is so easy to use.
I need answers Ibotta 2/5
I’ve ordered from UberEats three different times for the past week, and for each time the earnings were reversed.. please explain.
Unable to cash out 1/5
I used to love the app. But recently I can’t cash out. I followed all the instructions in the help section, but nothing helps. There is no way to contact Ibotta to ask for help.
All about the Benjamins 5/5
By capitain bud
Back in your pocket 🔥🔥🔥🔥🔥🔥
By Ticked with finding a nickname
This is a total SCAM! After having the app for quite a while and using, all of a sudden my accumulated funds started dwindling. Said that it was due to “lack of use”...well, development geniuses, I am a plant based person and your don’t have many offers conducive to my way of living. Additionally, emails go unanswered as well as messages sent on Facebook. This seemed very shady from the start and I should have listed to my gut feeling about this app. You basically stole money I earned. Anyone reading, DITCH IBOTTA! Receipt Hog is MUCH better and gives credit for all receipts, not just certain items!
Me encanta Ibotta 5/5
Love using Ibotta but not enough to buy a new phone 1/5
I love using Ibotta, but received an email today that because I’m still using a perfectly good iPhone 6plus that I will no longer have access to the app or my earnings after 4/15.
I guess this is where we part ways - I don’t save enough to buy a brand new phone.
Newly informed 2/5
Just received an email stating my iPhone 6 will no longer be able to use this service. It states they’re sorry and please withdraw your earnings, if any. I loved using this app, saved a lot of money, shopped through it as well. Problem, I’d like to withdraw the cash. Unfortunately, since I can’t update the app, I can’t withdraw the earnings. So, how can I make any further contact with the Ibotta team???
Cant update to IOS 13 1/5
Pretty crappy of Ibotta to require IOS 13. Users should have been given the option and if they chose not to update, then stay with the latest version and any features that would still work. I have iPads which are more current models however I shop with my iPod and use the app strictly for viewing my rebate offers in the app but can not do that any longer. I would not recommend this app to anyone who has an older IOS operating system (anything before 13).
4/9/21 - Ha,ha, funny Ibotta sends and email notifying me and I assume, all users that effective 4/15/21, my device will no longer be supported by the Ibotta app unless I update to IOS 13. Must have finally started listening to all the complaints on their reviews. Where the **ll was this prior to Monday 4/5/21 before all users were locked out of their accts? Ibotta trying to be hi-tech, yet they can’t get their app to be more user friendly, having better consistency and having a quick responsive support system in place. I won’t recommend Ibotta to anyone, but do recommend Fetch - easy to use, accepts all receipts, great rewards and their support team responds usually the same day.
Good App 5/5
I love Ibotta app
Withdraw earnings 1/5
By loosing my earnings
I am unable to update the most recent version as I have an I phone 6s plus and not enough memory to update. Cannot log into app to request my earning and just found out I will loose it on 4/15. Help
The App doesn’t on older IPad 1/5
App doesn’t work without iOS 13. Splash screen persists as a brick wall against usability. The App needs a revision to work with older i.e. pre iOS 13 software/hardware
Upset and frustrated 1/5
I was using the app for many years and my total cashout was $134, but I stopped using the app for a while but I was still loged in with a $20balance I remember. The reason I stopped using the app because there is other apps who beat them in the amount of cashback% like Rakuten and BeFrugal. So anyways I checked the app after few months not using it and I found out thatI have $6 left out of the $20. I was like excuse me, why I am losing my money. The customer service agent didn’tcare and they said now they charge $3 every couple months for inactivity. Guys use Rakuten or BeFrugal they’re way better.
Customer Service has gone down hill & No longer receiving credit for anything 2/5
This used to be a great app, but lately it has really gone down hill. My grocery account that it’s linked never seems to pick up on any of the eligible rebates and when I go to submit a request to get it fixed, this last time customer service asked me for a picture of a barcode and box from something that was purchased 2 weeks ago!!! As if I still have it!! 😂🤣 I don’t typically hold on to the boxes of the groceries I buy after I eat them haha That’s absurd!! So I don’t end up getting the credit I deserve over something absolutely ridiculous!!!
Will not update 2/5
Won’t update because my phone does not have that version Ibotta is requesting. My phone has the latest update but it’s not good enough.
Offers are getting to be less and less. The system misses products I purchase, then I’m the one doing all the work and sending in the detailed proof of purchase. One of my bonuses recently was buy 40 products for .50 or something ridiculously close to that.
Send offers for the products we purchase.