Booking a room 1/5
I attempted to book a room. What it said was 15000 points and 99 so I have 15700 points and it would not work. Disappointed!! I am wondering if I should continue to use this program.
Awesome app and benefits and amazing staff.
Easy app to use 5/5
Easy app to use
St. Mary Holiday In 1/5
Can never find a 2 queen bed suite. Also appears that all available rooms are non- cancellable.
Bad App 1/5
cheating to Get people monye and lie i lost $330 + $200 for only 2 night of new years and with 2 little kids -4 without hotle bad bad bad shame of you guys
This app used to be awesome, but for the past few months I have not been able to cancel a reservation with the app. Been a spire elite member the last 4 years and seriously thinking of switching to Hilton. Eventually I’m gonna forget and get charged for a night stay that never happened cause the app doesn’t work. It say error our system is currently down and gives you a phone number to call for help. Please fix. Thank you
Ms.Lene 75 5/5
🎊Happy New Year 2019🎉
Thank you for this wonderful app🥰
Stokes 49 1/5
This group is scandalous, and they should be put out of business. They not only charge you for reservations you do not make,but also once you make one and pay in cash then they tell you that they will have to get your receipt to you in a few minutes, and,when you get it they cheat you by giving you a a receipt for over a $100.00 dollars less than what you paid.And when you ask him about it then he tells you that they will correct it latter. After reporting it to them and their hotel staff, and site manager they still stole your money, and hotel room items.
Don’t stay in this hotel please 1/5
Omg it was 11 pm we went down to the fire place,there was this un respectful lady with her ugly face to my girls, I just think she didn’t like kids..then 30 minutes later she knock to our door to be quiet because she didn’t like noises,omg we just was whatching tv not even laugh.I will never stay in this hotel never.i never have this experience ever 😡😨😡
Update for iPhone X 3/5
Great app. Please update to fit the iPhone X screen.
Not up to the usual Holiday Inn standards 3/5
We stayed at the Dothan location on Dec 9. Everything was just fine except the bedding! The sheets literally had holes in them and the coverlet/duvet definitely looked dirty ( make-up?). The sheets were so thin you could watch TV through them which I did just to prove a point to myself! I felt uncomfortable all night. I told the manager the next morning and he offered “to make it right” which I refused. My point wasn’t to get a discount or whatever. I just wanted him to know. I asked him if ALL the bedding was washed daily and he didn’t know; said he would have to ask housekeeping. Not a good answer; the answer should be “yes, absolutely”. His comment about holes in the sheets was that the hotel is under renovation! Are they using holey sheets because new ones are coming in? Again, not a good answer. We travel this route a lot but may have to reconsider next trip. I have been a rewards member for many years and am disappointed.
Great app 5/5
By Sky Construction Corp
Simplify hotel selection, loyalty reward system , would love see an available floor selection tool or room layout option
Outstanding hotel, exceptional staff 5/5
Really can’t thank you enough - every single staff member I encountered was exceptional. Front desk, housekeeping, bar, restaurant - everyone was extremely pleasant, always smiling, truly one of the best hotel experiences I’ve had to date. My daughter returned from military deployment in the Middle East and was delayed. Your staff simply could not have been more accommodating. I’m so impressed with the level of customer service and the property. Just an outstanding experience. Thank you all!!
Et tu, IHG re Apple Pay 1/5
I guess IHG hasn’t learned their lesson from their competitor who suffered a data breach earlier this week. Personal info and credit card info were hacked.
Enable Apple Pay, a proven, convenient, and secure payment tech that tokenizes the account info, rendering it unusable to being pilfered. There is no need to store credit card info in this day and age. Get with the program.
Why have an iOS app and not avail yourself of the currently most secure payment method – Apple Pay and similar mobile payment solutions – available?
Won’t open in iOS 12, iPhone X with Face Recognition 1/5
By The cattleman
It will not remember my password
Valerie Hobbie 5/5
By Happy Happy Guest
All staff was very professional, friendly!
Pool area was great as was hot tub!
Enjoyed using the store for my sweet tooth 😁 !
Prices very reasonable!
Breakfast set up was outstanding!
Also ate dinner there !
Great selection of food and Happy Hour drinks! Staff was awesome there! Cheerful and attentive to giving excellent service!
Boca Raton Holiday Inn gets highest ranking for my stay there!
lHG App 5/5
This app is easy to use and fun to review.
Easy App! 5/5
I use this app all the time to redeem my points & take advantage of the great offers! Love it...
Points points points!!! 5/5
The points pay off!! Great hotels and service
Almost perfect 4/5
I love the user friendliness of this app but the only critique I have is that, after you make a reservation, the confirmation box lingers and you can’t continue using the app without going to Stay Preferences or View Reservation. Fix this and you have a perfect app
Can’t use during update time 1/5
By Motato Joe
I couldn’t find a way to get past the update page while traveling. Again another app that only works if WiFi is available. Lame!
Easiest way to book! 5/5
Love this app. Quick and painless way to book a room. I travel often for work and need to plan trips on the fly. Can launch the app and have a stay booked in about 30 seconds. Perfect.
Can't book a room. 1/5
By shou qiang
Can't book a room. The phone contact did not solve the problem.
Happy long term customer 5/5
By k & m pkr
It is rare that we ever have an issue at any hotel within the vast options.
But if I do they always take care of there clients... very satisfied members
Difficult to Find “Book Stay” 2/5
By uninstaling this app
The app is frustrating when trying to make a reservation.
I can search for a location. I can see availability. I can look at and choose a room (1 bed, 2 beds, Suite, etc). I can select a discount. What I can NOT find is the actual place on the app to BOOK the stay with all the information that I entered. Instead I must use the website - which by the way, clearly states “BOOK”.
Another frustration is the portrait orientation of the app. I would greatly appreciate the app being able to rotate to landscape view. Honestly, rather annoying when I am using my Bluetooth keyboard.
The app is ok for finding an established reservation and giving information about the upcoming stay.
Don’t get this card it’s a scam! 1/5
Don’t don’t get this card it’s a huge scam!!
Perfect for Planning and Last Minute 5/5
My son and I downloaded the app on an emergency trip to see my folks because we could not drive one more highway mile. Minutes after downloading, we had a reservation in Greenwood, MS, the next town. Love that we have quick access to family friendly hotels all over the US. Managing points is easy and they add up to rewards quickly. Simply love it!!!
Best app for IHG 5/5
Use this app often. Highly recommend
Love It 5/5
It’s SO easy!! Works great
Crashing app... 1/5
Cannot open the app. It keeps asking password or fingerprint. Please need a fix
IHG Lover 5/5
Easy to navigate.
User Friendly 5/5
By Team Hayes
This app is very easy to use and to navigate through it. I love how it saves all your previous hotels stay, because I travel to those locations often. It allows me to get on the app to book my hotel that much faster.
Y’all are awesome 5/5
By lundquist gymnastics crew
Reservations don’t show up, constantly logs me out 1/5
Not very useful.
Superb Stay 5/5
The Front Desk Agents at this location were efficient, polite and professional. I stayed in a 2-bedroom Executive room. It was sooo spacious, clean and the room smelled new.
Amenities were great quality and decor seemed, in general, more upgraded than the average Holiday Inn & suites.
I absolutely recommend this hotel!
Use it a lot to make reservations 4/5
Although the app works most of the time, it seems to have a conflict between the facial recognition and the four digit pin. Also, it would be nice to be able to search for pet friendly hotels and make reservations as a traveling with pet option.
Love this app 5/5
I’m always moving a different hotel every night and this app lets me easily know where I am going and how to get there😜
Easy to use! 5/5
Love the IHG app! It’s easy to use. I drove down to Florida from MA and used the app along the way to find where I would stay along the way. IHG hotels are always my first choice.
App no longer shows points and stay totals 3/5
On the account page, my point and night tracker for the current year are no longer showing anything.
Crash on startup 1/5
App crashes on startup
Very good site
App doesn’t recognize reservations 1/5
By Soccer Coach NC
I can go to the website and find my reservation from my computer but the app on my phone is useless. I will have my phone in my pocket when I check and unfortunately not my laptop. :(
Love the app 5/5
By SWFL Ray
Great user friendly app!
I can not open this app in latest iOS. 1/5
I can not open this app in latest iOS. Please fix it.
Home away from home 5/5
Rooms always clean. Beds are comfortable.
The App 5/5
I love the IHG app because it gives great access to anywhere I want to stay. Detailed descriptions of the rooms and you earn points which means free stays!!!!! Thumbs up