Nice hotel 5/5
By nice hotel with unfair reviews
I don’t understand the negative reviews in this hotel. We find our room nice and clean. We have a separate living room from the bedroom. The location is good also.
Long term stay 5/5
I’d like to elaborate on my past review I believe could have worded it better
Staybridge Suites on Mazyck rd my crews and myself have enjoyed this hotel overall more than most others we’ve stayed and we have had the pleasure of being here 6 months
Cleaning ladies are amazing
The hotel is very comfortable
They truly care about each guest
I am glad we have been able to stay here and would recommend it to anyone
Really home away from home !!!
Doesn’t work anymore 1/5
As soon as I get to the date screen it just freezes, with a circular spinning icon. Used to be a nice app.
Doesn’t work anymore 1/5
App used to be great but for at least the last 4 weeks, I haven’t been able to use it. Try to search a location and it just freezes. I guess IHG doesn’t want me to travel during the Chinese Virus, unfortunately I will have to stay elsewhere. Very inconvenient.
Not working 1/5
App keeps saying the credit card I entered is not valid. Can’t make reservation!
Awesome program, great locations, the best service! 5/5
They never let you down and always deliver the best!
Just updated still doesn’t work 1/5
It will not allow me to log it, search for hotels or anything. Been using this app for two years about once a month, you guys need a new programmer
Booking a room hasn’t worked in at least a month 1/5
By Taz in Tex
Booking just spins in limbo. What good is an app that can’t book a room?
Saves Time 5/5
Was good til update 2/5
Quite simple- app worked great, fast to get a booking on the fly, they update it 4 days ago, now it just spins while loading and locks up when you try to do anything.
Fantastic app Must have 5/5
This is a time saving, easy to navigate app, truly a must have.
I love the CandleWoods hotel.
Update Broke App 1/5
Since the update the app will not let me login. Also if I try to look up a hotel once the choose date option comes up I get a never ending loading screen before I even select anything.
Junk app 1/5
After the update it still does not work! It freezes, it does not do anything! Points have not been added, you can not search, a joke!
I love IHG 5/5
By Ahmed hellis
Thank you for your help and for your great offers that were providing to me through IGH which is helped me always in Qatar and every where am going thank you
Still not working... please fix it 1/5
By SCW Wally
Will not perform search....
Still cannot log in 1/5
Still can’t log into my account. Touch ID comes up, i verify with my print, and it goes back to the home screen. This app needs a complete overhaul
Doesn’t work unless you share location 1/5
Latest update disables search/booking feature unless you share your location. Which makes the app useless.
CUSTOMER SERVICE NEEDS WRK 3/5
By UZKL 3
Great App. Customer Service needs work tho.
App has stopped working! 1/5
By Spire Elite Road Warrior
I’m a spire elite IHG member due to my frequent business travel. Before the covid-19 pandemic struck I used the app frequently and rarely had any problems but since I’ve started traveling again this past month I’ve not been able to use the app to make reservations or see past stays/receipts. And when I go to upcoming stays it lists trips from February 🙄 Please fix these bugs!!!
Ok hotels, TERRIBLE app 1/5
The hotels are suitable and so are the rewards but this has to be the worst, glitchiest app I’ve ever used. Every time I open it I discover something else that doesn’t work. Can’t book a stay, can’t see past stays, can’t enroll in offers, can’t browse point catalog, can’t log in without Face ID, can’t view stay map. So terrible. Fix this!!!!!!!
Help - New Update 5/5
App crashing after update.
The app ok, the service it’s not 1/5
The app works ok, but if you have any issues that need customer service assistance you will waste your time. They won’t resolve any issues or complaints. Some of their hotel managers and IHG won’t give you your promised points. Sadly it’s more of a scam
App gets stuck at the search screen
Built well 5/5
The IHG app is built for people who travel. In just a few clicks you can find a hotel and the amenities you desire, and directions. It is a must for me
By S.D. K.C.
Fix yer app.
Glitch app 1/5
App freezes entirely too much. It’s better to just book online. App is garbage. I ended up uninstalling app. Waist of space on my phone.
Not working 1/5
App still isn’t working ... please soon
Great Deals 4/5
This app makes it easy to find and book hotels at discounted rates. Every hotel we have stayed at has been clean and hospitable. I would give it 5 stars if there was a way to bookmark hotels so they are easy to find again.
Can’t search or have updated membership information 1/5
Please fix. Frustrating to not have it work. Just keeps spinning then the app freezes.
Won’t let me search hotels 1/5
I the past, I have never had an issue searching for hotels. As of late, I am unable to search for hotels. It just has the loading box showing on the screen.
Always use holiday inn they are close to everything and clean
Can’t book, can’t redeem points 1/5
I travel a lot for work and the app used to work really well. However now I have to use the website because it will never load any bookings and also will not let me access the points catalog.
Gold star member disappointed 2/5
When it works, it is great. Though much of this spring and into summer now it just spins. You put in a destination and it spins. You cannot exit and need to force quit. So I tried to look for rooms on the website, no app. It just sent me back to the app. I like the hotels but right now the app is useless. I checked to see if there was an update, no. I checked internet, not an issue. It is the app. This has been very inconvenient when, living 4 hours from a city I have had to make last minute emergency visits and would like to book a room with on the way. No such luck. Fix the app and I will improve the review. Very disappointed IHG Gold Star member.
Hotels in states 4/5
Wish I could request all locations for states I would be traveling in and cities for the whole state as I could decide how far I want to drive along my route and stay in one if your properties.
App horrible 1/5
Every time I try to book a hotel it always stay loading & never load anything. When are going to fix this?
This app has a bad habit of getting frozen.
Previously used this app often to make reservations however since the update, the app is constantly in the spinning circle indicating loading and won’t do anything. I use these hotels again when the app is fixed
Not working 1/5
App not working
Crashes on every sign in and I can’t use 1/5
Title says it all
Unusable, still... even after recent updates 1/5
By Drone Master Chief
Up until about 6 mos ago, this app was great for a regular traveler. However, for whatever reason even after keeping up with app updates this app locks up or gives error messages... The only way I’m able to make any IHG reservations is on my PC.
Very disappointed and seriously considering after being an IHG member for 13 years to move away and find a more user friendly travel system that is compatible and maintained as needed for reliability on mobile devices.
Do not update 1/5
By ihg member
The app no longer works with the new version. I can no longer sign in.
App is currently inoperable 1/5
By This app is awful after the update
App not working, constantly timing out and gets stuck processing and shows a spinning wheel. Currently impossible to look up any hotel let alone book anything.
I love 5/5
By maxiel gomez
I love the hotel it is my daughter's 16th birthday she asked me to go here this is the gift she asked for💕
When I use iCloud password, it deletes the member number 1/5
When I type in member number, password is deleted. Used to work with iCloud password
Needs big fix 1/5
After entering email and then password, the member or account number disappears. Not allowing me to use the app like a bad nightmare circling around and around. I ve reinstalled the app, changed the password and still unusable.
I have reservations about you reservation app 1/5
I have not been able to make reservation using this app since the last update. It just spins forever after selecting destination and locks up. IV been Spire member for years and used this app without issue.
Hint for future if it ain’t broke don’t fix it.
For now calling by phone but if continues I’ll use a different hotel chain. Please fix.
Stopped Working - Strange 1/5
By moody mick
This app stopped working on all my Apple devices about a week ago - please fix bugs. Usually appreciate the app. When try to use just get spinning wheel of death.
Broken app 1/5
Disappointing app. Worked well for years. Now always freezes up.
Always frozen 1/5
This app never loads properly and always freezes.