Easy to use 5/5
Always way to use!
Effective and Efficient 5/5
By Jules Savage
IHG APP user friendly
Very poor 1/5
By Hahaha djdubeb
Easy and dependable 5/5
Holiday Inn’s app is easy to use and dependable. We just feel safe with it.
App could be better 2/5
The app does not keep you signed in, which is frustrating.
Accounts need more security 2/5
Would be an amazing app if it and the website had 2FA so crooks stop breaking into people’s accounts and stealing points.
Ann ever have any reward nights available when searching through this app.
Best Staff 5/5
Very friendly staff and manger. I really enjoy a relaxing stay at this hotel.
What A Disappointment 1/5
I am a fan of Intercontinental and Crown Plaza hotels and had high expectations for IHG points. However, when I started using this App, I realized there are not even FEW options available to redeem points other than Holiday Inn, but also impossible to filter out the IHG hotels that take points. When I called the customer service they took down my feedback and transferred me to a complaint department that just hung up on me. No follow up or solution provided. I had to admit the IHG points are probably the worst points ever; and the App does very little to help you navigate to hotels that you can even use points, or find dates that certain IHG hotels take points. Huge disappointment!
Points blocked 1/5
Your chain blocks almost any attempt to use points earned. Very disappointing elite members status.
By Bob helicopter pilot
Attempt to establish an account was not possible because the web application could not recoganize two valid email addresses.
Very easy to use
Worst hotel app I have used 1/5
If there was another hotel where I was going I would have booked it solely based on the apps usability.
Ripped off 1/5
I’m am sick to death of trying to book a dam room with my points only to have you fricking people tell me all rooms for this are booked!! If there’s an open room in the dam hotel, as a elite men I should be able to get it!!! I stay over 300 nights a year in hotels up until now it was IHG!! Not any more!! Choice and Hilton will be getting my company’s money!!! Very disappointed in IHG!!!!
Why force update? 1/5
Why why why
Online booking with IHG 5/5
Always easy access & user friendly. Enjoy using reward points for weekend getaways.
Danbury I-84 location 5/5
I have always had the best experience at all of the ihG hotel locations, especially Danbury I-84, they are always very welcoming, accommodating, and friendly!!! I will be in Danbury this weekend, but my usual location doesn’t have availability, so i will be staying at the Bethel location. I have never been there before and I am really hoping that it is just as great of a hotel!!!? Im hoping that it is not further away from where i have to be the next morning of all my stays? Plus, the I-84 location has my headphones that I accidentally left behind at my last stay there and i was planning on just getting them at my next stay. If anyone happens to have some input on the Bethel location, id love to hear it.
Thanks so very much!
Great Value 5/5
By Carlos Daniel Mota
Great prices and very beautiful hotels using IHG. I really love this app
Unable to access 3/5
For days I’m unable to login tob the App.
Have to use the web version. Fix it.
Can’t Add to Apple Wallet 3/5
The ihg membership card still can’t be added to Apple wallet. Please fix. 2023/02/18. The newest version still doesn’t work.
Infinite Loading 1/5
By Get Out and Explore
I can’t view my upcoming stays on the app. When I try to book through the app, it just loads indefinitely. Tried on and off wifi. I don’t seem to be the only one either.
Final Bill 1/5
By Sid cdk
The app does not even have a proper electronic copy of the bill. Have to call the hotel to email the final bill. Poor process of handling critical financial documents.
Every other hotel chain provides the proper electronic version of the actual bill.
Tried to schedule and this made sure 1/5
I was up charged for a more expensive road.
Buggy Security 1/5
By Angry Admin
App will not log me in, just prompts me to call customer support which I cannot get to from the link provided. I have no problem logging into the actual website so I know I don’t have an account problem.
Need updates 2/5
By BR Ed.
Try to add in additional people to my reservations, could not do it on the app. Always difficult to use points and very rarely available to use at hotels. Was almost 100% Holiday Inn. Now starting to move to other hotels that actually allow me to use my points.
Love you 5/5
Frustrating and doesn’t interface with phones 1/5
Absolutely horrible app! The app doesn’t allow changes to personal information and the support is even worse.
Best hotels ever IHG Platinum membership 5/5
IHG Best ever
Locations in every city and state
Always clean and unique
Very welcoming and kind receptionist
Unable to add rewards card to iPhone wallet 3/5
The app looks great but after installing the app and logging into my account, I have been unable to add my rewards card to my iPhone wallet. I keep getting an error indicating I should try later. Is there something I am missing?
App is objectively worse than the website, don’t download the app just book online. 1/5
This app maliciously blocks form completion features from your iPhone, so that you manually have to type in details like your address and credit card number, repeatedly, whereas if you go through the website it will allow you to use safari’s auto fill function to fill those fields. it is shameful when an app actually makes things harder for the user then the same activities would be without the app. Literally zero reason to consider this download.
Did it again. Booked room , took money now trying to get it back. 1/5
Second time , really pitiful.
SLOW!! No UnionPay card can be added. 1/5
By Super Racket
Cannot understand why everything and every operation is soooo slow. Apparently lack of optimization. Marriot BonVoy does a lot better. Learn from them! In addition, why cannot I add my China UnionPay card??!! China is still not big enough for you to see??
Many bugs after the update 2/5
Can't add to apple wallet after update
App doesn't work 1/5
I can't actually booo anything through the app so i signed out and tried to log back in but i can't. I have changed my password 3 times and still can't log in.
This app doesn't work!
Can’t login on app, but can on computer 5/5
This app has worked well for me for a few years, but all of a sudden I cannot log in. Updated, no change. However I can login on the computer, so clearly the issue is with the app. Pretty much worthless now.
iPhone 14 with iOS 16.0.3
This app regularly has portions not working. I want receipts available for expense reports and they can be spotty as well. Very frustrating.
By bad connection speed
Thanks for all the great deals in our travels!
Love it 5/5
I love this app
New system is terrible 1/5
By game not playable
Unable to get hotel bills through the app, have to get a paper copy. It’s 2022.
Map View 4/5
By Map View issues
The app itself is great, but the map view of hotel locations is terrible. You cannot really see which freeways or highways they are on.
Easy booking 5/5
I love the app because it’s easy to use and book. When I book with the hotel directly it becomes a hassle G1rthquake
البرنامج يوجد به مشكلة منذ شهرين وإلى الآن لم يتم حلها في أثناء قيامه بالحجز ووضع تاريخ الحجز وأثناء البحث عن إمكانية يقوم البرنامج بالخروج فورا لا نستطيع أن يتم الحجز عن طريق البرنامج ارجو حل هذه المشكلة أو تغيير مطور لهذا البرنامج
Holy cow the amount of tracking this app does. Big NOPE. I’ll use the web.
Site is super user friendly 5/5
Love using this site. Makes everything super easy. I can see all of my location choices and prices in one place.
Hilton gives you a digital key on they’re app. And diamond nembers get a saved parking place 1/5
By Matt Shelley Kellyville,Ok
Mal las reservas 2/5
Me está enviando dos reservas con el mismo número no entiendo qué hizo la aplicación.
Never allowed to us points 1/5
Have fun never using your points.