Pay at restaurant 2/5
By Chanly's library
This new feature of having the option to pay at the restaurant is not an option on the app. It’s not on there. It’s still the gift card and cc or debit card listed as method of payment.
Why can’t I just order eggs? 1/5
This app makes ordering a unnecessarily difficult experience. You can’t make substitutions. You can’t even order eggs out side of a combo. The app tries to simplify the menu to point of absurdity.
Finally amazing 5/5
I had been waiting for the app and it's here and it worked flawlessly I've seen others reviews about availability but I guess it varies by location in any case my order was in time and made how I wanted so I'm a happy user
Add Apple pay and ditch the credit card required 2/5
I can't order food because I don't want to add my credit card information. I would rather use Apple pay since it's far more secure or pay with cash at the restaurant.
Needs improvement 3/5
My husband is a developer for a national company, and for that reason I’ve become more familiar with how apps SHOULD work. This app needs improvement and it seems rather obvious someone wanted it released before it was ready, before it had been properly tested, and before all necessary information was included. My personal ‘gripe’ is that I have an iPhone X and the final order check out screen has the exit box at the far top left corner, above where it ought be, so it’s impossible to use. In order to re-enter the app, I have to hard close it and reopen it to reset the screen. This should not be necessary, as it seems to indicate the developer unnecessarily messed with the size coding for the iPhone X template provided by Apple. In this day and age, where everyone is used to apps working nearly flawlessly, I give IHOP props for finally entering the tech world, but thumbs down for execution. Someone doesn’t quite know what they’re doing here, and is not taking notes from other higher functioning apps. Get a new developer or kick this one in the pants and tell them to get it right. If a novice can see the issues here... I worry that someone more seasoned has missed these things and still chose to roll it out.
Unable to Place an order 1/5
Worst online ordering experience. Whoever developed and tested this app should be very ashamed of themselves. Make sure you are covering all test scenarios. Customers who are unable to place an order is never a good experience. You are losing business and sales! You wasted my time!
Have to agree with others who talk of not being able to use this app to order online. 3 locations in Little Rock, AR all unable. Closest that comes up is Hot Springs, about an hour away. Not much help to have $5 off online order when ya can’t do it! App not helpful.
AND App Support takes you to app home NOT TO APP SUPPORT!!! Tried Contact Us; but must put a date and time of visit, which I haven’t made!!!!! Is anyone there? Does anyone care????
Waste of time. 1/5
Really stupid to only give the option to pay with credit card/gift card but payments don’t go through. No option to pay when you get there. Big waste of time.
Doesn’t work 1/5
When ordering online can’t get passed get started screen. App just circles and loads. Please fix. Uninstalling for now.
Need to know online ordering not supported before ordering 1/5
Finished my order. Turns out they don’t accept credit card payments through app at that location. No option to pay when I get there. Complete waste of time. Hopefully it will work one day.
Lacks basic function 1/5
This app is not well thought out. You can’t even order chocolate milk, milk, or add condiments such as cream/sugar. After attempting to place my order through the app I ended up having to call it in anyway because the app lacks full menu selections.
App looks slick - mobile ordering not available at most locations. Smh 2/5
By disappointed pancake lover
How do you create an app that you locations do not support? After setting up an order and starting the checkout process only then got notified that local IHOP’s were not eligible to take online orders. If the app leverages my location to set my local store that should have been known upfront. Terrible.
Will Not Use Again 1/5
I placed an order at 6:00 and I got a confirmation email saying that my order would be ready by 6:30 and I already paid. When I got there at 7:15, they didn’t even have my order in and asked me to pay again. Terrible app.
The App Just Crashes 1/5
I can never get far into ordering because the app crashes every time. PLEASE fix this because I’d like to be able to order ahead on mobile.
Awesome app . 5/5
By Chris olvera
The app is awesome , friendly interface & easy to use ! .
It does what it says it should 4/5
It’s an app for ordering carry-out. That’s what the description says it does, and that’s what the app did.
Only thing is that when it estimates the food will be ready, it’s way off.
Calling vs. the App 1/5
I thought the app would be easier than calling. I’ve spent over 20 mins with the app constantly failing. Added one item to my cart & couldn’t continue due to the errors. How do we know my location does or doesn’t offer mobile/online orders? It would be nice to know prior to entering your order & it failing—assuming this is the issue.
I rather just call and place an order which could’ve been done in less time.
Worst food app ever 1/5
This app on pulls certain iHops which are not the ones near our house. When we call the one near our house, no on answers. It is IHOP’s policy to pick and choose which stores will show up in the app?
Broken App 1/5
I went to order online and I could not even view the menu to select an item to order. I couldn’t even look at a menu on their website to see what the offered. I could not even pull up their menu or order off my PC. Missed a customer to Waffle House
Incomplete App! 1/5
Does not show all iHop locations for dining. I have a large iHop 5 mi away, shows closest iHop 60 mi away, in another state! Makes online ordering impossible. How does iHop not know their own locations?!
Great app. Very user friendly!
Epic failure 1/5
By Netflix bugs!!!
Doesn’t apply coupon code!
Can not retain any information!
And failed at the end again!
Unless you have time to waste, you can go right ahead!
Not working 1/5
Can’t choose a date, so can’t start order.
Poor mobile ordering rollout 1/5
I did my first mobile order, went to pay and it said “transaction failed”. I called my bank and there was no attempt to process the payment. I get to the IHOP and they tell me “mobile ordering is not available yet”. Yet the app gave me no indication that this particular location was not accepting orders.
This app wasted my time with poor roll-out. An up-front message “mobile ordering not available at this location” would have saved me a lot of trouble.
Great Improvement! 5/5
Love this new app!!! Ordered ahead and grabbed food with little to no wait. Works well. 👍🏼
Easy to use 5/5
This is a great app. Super easy to use! Like the nice clean menu options.
Allow ordering through the app.
Just a Menu 1/5
Can't order anything for takeout. It's just a menu without prices! Why ask to register? For What? Useless.
WE WANT COUPONS 4/5
Add coupons to the app!
Don't waste your time 1/5
There's pretty much no use to this if you can't create an order on the app. Not only that, but it also bugs out a lot and will freeze/close when you do too much.
Worst app 1/5
By edi there's
Do not waste your time with this app. It is horrible. I use the latest iphone 6 and it still locks up and kicks you out. No other app does this for me. Further, if you are able to stay in the app, the functionality is nothing more than a location finder and pictures of food. You can't even create an order. Really, high school students can do this already. Ihope should never have allowed it to be released, they should be embarrassed.
Only TWO menu items can be viewed. So if you want French Toast ... You'll love this.
Otherwise. Pass on it till database is populated with the entire menu.
Can't even order from the app.
Without a doubt the greatest all known to man. This app changed my life.
Hands down the slowest app I have ever seen 1/5
In performance, the screen transitions are only matched by the glacial response times of completely overloaded Tops-10 mainframes of the 1970's era, accessed via 110 baud ASR 33 Teletypes. Beautiful colors organized in such a way as to be nearly incoherent. Nothing highlights in real time. Waiting for anything to happen is a Herculean exercise in patience. In the time that it takes to flip a page in the menu (assuming you can figure out how to even find this from the top level), you can get up, walk across a crowded restaurant, pick up another menu, open it up and still have time to order a Silver 5 for your kids so they don't starve. A new pinnacle of worthless.
Can't order from the app. Images stretch and look terrible. No real functionality you can't get in a browser.
Where's the use? 1/5
By The Checkers
This app looks nice..however it does nothing. Keep working on it and rerelease.
Unable to add gift card 1/5
Always says " we can't seem to find your gift card number"
I can set my closest restaurant. I can even pay with this app. But I can't order with it?
Use the web instead 1/5
This app is slow, clunky and irritating. Apparently someone in the marketing department was just checking a box on the plan when they launched this. On the bright side if your a national brand, this an great example of what you never want to do. I wish i could give it zero stars.
SLOWEST RESTRAUNT EVER 1/5
I've been here for an hour. No food. Ughh. It makes me want to poop myself. The waitress is goth and refuses to give me food. We are about to fall asleep. This place is a dump too.... I also took a dump on my pants. That's what happens when I'm angry. So RARARAR.
Sorely disappointed 1/5
I got this app specifically to load e-gift cards and it fails to recognize the first one I tried. Their numbers for assistance put me in touch with poorly trained individuals who had never heard of the app who in turn put me in touch with other poorly trained individuals. So far, only Starbucks has an app for which you can load and reload gift cards and easily use them to pay with at their stores. Nobody else even comes close.
Great IHOP app! 5/5
Great app! Awesome app with great flow and awesome pictures to make me hungry!
Store locator? I just went ahead and found a store myself by blindly driving till I ran into one. Better than sitting till the app located one for me which by the way would've never happened since it doesn't work at all. Received one star only cause of the requirement. Not that it deserved any at all.
App gets a BIG FAT ZERO! 1/5
Epic fail! I know the entire IHOP menu that's all I was able to really use. I usually call in my order and I was shocked that feature wasn't available. Back to the drawing board or the ETCH A SKETCH this pre-historic app was created on.
AWEFUL - worse than the food 1/5
just doesn't work.
IHOP is cool 5/5
i really like this app.And IHOP
Not worth the MB on your device 1/5
Simple does not work! Cannot use restaurant finder.
An older version worked fine. This one is more than a year old and so many complain that features do not work.
IHOP - why don't you fix this?
Broken. Do Not Download 1/5
By Roger, Gone Green
App does not function in location mode. Skip it.
Sucky app category 1/5
This app is useless. Other than maybe the menu I have no use for the app. I have deleted it from my phone.