Account Creation 1/5
It’s kind of funny, especially in today’s time. It appears I cannot even create an account. I get immediately sent to the Home Screen after tapping sign up. No rewards for me.
The app keeps closing itself 1/5
Every time I try to use me rewards, the app crashes. I can’t even make a order from the app.
By Clay Al Ham
This app is awful and quite literally unusable. It doesn’t accept my payment information therefore I can’t use it for anything except for just looking at the menu. Also, whenever I call (no matter time of day) it goes straight to a busy tone. Support local when finding a breakfast spot because this chain clearly doesn’t care.
Please add space for customization 4/5
All I want to do is get bacon in place of sausage. I cannot do that on the app. Otherwise I have been happy with the app.
Application Registration… 1/5
I’m probably 0% certain that my application registration will NOT result in SPAM deluging my inbox…
I give 1/5
Sometimes idk if I want to go to breakfast but looking at the menu can sway me. Can’t do that on your app without jumping through all your hoops. I don’t want to line up a pickup or delivery, time, which location. I just want to look at the menu.
I give, I’m deleting your app.
Too many other places to choose from for me to fight your useless app
Never seems to work correctly 1/5
I’ve tried to log in with my credentials and even tried to create a new account. This app never seems to work correctly.
Doesn’t work 1/5
By Die hard Swiftie since day 1
My reward code ‘wasn’t valid’ when I tried to use it after exchanging 14 reward coins for ‘any burger or sandwich free’ then it wouldn’t accept any of my cards because ‘they were expired’ (they don’t expire for another 2-3 years, depending on the card) or there was a zip code issue (i mistyped a number once) once I fixed it, the app still wouldn't accept my card. No point in having the app if I can’t use it and waste an hour trying to troubleshoot to no avail 🤷♀️
Worst Service Ever 1/5
I ordered from this app. I ordered a simple pancake with a soda not only did the food come 20 minutes late cold I even got charged for a drink that I never received. This app is terrible. I had to go on the website to view my order history because there’s no option to view inside of the app which makes no sense there’s even a pan coin event that’s going on. I spent $19 keep in mind you’re supposed to get one pan coins per five dollar Spent not only did I receive zero pan coins. I still got charged for a drink I never receive.
Well laid out but glitchy and lacks fundamental features. 3/5
By Old man Alan
Error message with no text when trying to add birthday and zip code. Unable to use Apple pay for payments. Adding card(s) into the app is the only method for payment.
Doesn’t Work 1/5
App is trash. Not sure how it’s 5 star. Can’t scan receipts to pay or get rewards towards pancakes or other meals. Bring back the old way, complete survey online for code.
Didn’t let me use my gift card 1/5
I entered my gift card but I still had a balance due. So I entered my credit card then hit apply the total order to the credit card removing the gift card. There was no apparent way to add the gift card towards the total.
New Update Causing App Crashes 3/5
Ever since the new update the app crashes whenever I try to place an order for in store pickup. Otherwise, the app is good
What a mess! 1/5
Login didn’t work. Had to reset password.
The QR code read takes forever. Result was total failure. So I couldn’t pay with the app.
App has been crashing since todays update 1/5
By Stevie F Baby 93
The app has been continuously crashing ever since the update. Every time I try to order for a store pick up the app crashes.
App is trash if I can get it a 0 star ratting I would did not get my 5 pancakes 1/5
By david behkmfn th hsn
App is trash if I can get it a 0 star ratting I would did not get my 5 pancakes
Why remove GF options??? 2/5
Put gluten free options back on the app!!!
You offer the BEST GF pancakes anywhere, so why deny us the ability to order via the app???
Can’t pay 1/5
Try to select apple pay or add card and it doesn’t advance. Resetting everything does nothing.
The app is ok but it doesn’t let me sub the pancakes for french toast when I order my omelettes, so I can’t order online. It’s the only thing I order most of the time.
The food takes super long it took over 20min the waitress was super rude and never even wanted to take or order😠
It stops your music 1/5
By all fjdkdkwnd
The app stops any music playing on your phone
Can’t track order 1/5
Can’t see previous order after order has been made.
Interface not user friendly.
QR pay n go not working iPhone14 2/5
The QR scan portion of the app is broken. It cannot focus if it fills the QR box. It is too small in the region of focus.
Attempted to sign up 1/5
I put in the password like it said but it wouldn’t take it. Need easier app
App Is Lame 2/5
No where to enter the code for redeem the PanCoins in the app. Doesn’t work half of the time.
Slow. Unintuitive 1/5
Just spent 15 minutes trying to pay for an order . It just wouldn’t accept my bank card as a “gift card”, and there’s no other payment option on the page (this was attempt #2. I had to close the app, attempt #1 wouldn’t advance). Why is this a problem in 2023?
Pay & go? 1/5
Scanner doesn’t work and you can’t enter a credit card
Can’t Even Log In 1/5
I went through the process of resetting the password and even after that I just receive an error code. I do not want to order from Uber Eats since there is a $3 per item added charge. Please fix your app!
Still problems with the app 1/5
Update: It doesn’t recognize my password. It also won’t send me an email to reset my password. It also will not let me create a new account with the email address I have because an account already exists BUT somehow if I order online as a guest with a phone number it’ll text me and THEN the app recognizes my password and email Historical: Tried this order a few times and there was no obvious way to add the tip. Also I asked for curbside and put in my car info but when the order was complete it said go into the store and identify my pick up?
Not sure when I put this last review in but the problem still exists as of 2.4.23. When I finally did get an email to reset my password, my iPhone generated one but then there was no option to update it in my phone. so I’m back as square one ordering as guest
Worst app ever 1/5
Allows get error code
Don’t waste your time with this app
Doesn’t work 1/5
By Very upsetnow
It keeps asking me rescan the same card I have used for months.
Can’t place orders 1/5
Tried multiple times, different restaurants - same error about how the location is closed or unable to take curbside orders. Why do businesses make it so hard for you to give them money and then scratch their head like why are we failing?
“Reward item not in your bag” 1/5
Redeeming rewards on this app is horrendous. The rewards constantly say “item is not in your bag” even when it’s the only item in my bag! Why is it that every other app can add rewards seamlessly but IHOP requires multiple attempts to place an order!
No curbside check in 2/5
The app doesn't give the option to check in for picking up a curbside order. Very frustrating. I’ll stick with the website.
Needs change 3/5
By bsbsbdbevv no he I'll lensnz
Look nothings wrong with the food it’s delicious and all but the delivery range shouldn’t be refused
Completely worthless 1/5
I wanted to pay my bill. I scanned the QR code on the receipt and I landed in the website, which told me I needed to download the app. I’m not a fan, but ok. I downloaded it. Once again, I scan the QR code on my receipt. Apparently, I need to create an account to pay my bill. I can’t believe Apple approves garage apps like this that are pathetic attempts to gather user data and tracking.
Bugs for DAYS 1/5
This is by far the worst ordering app of all time. This app crashes, stalls, freezes, and prevents you from going to specific screens for rewards at the checkout. I keep thinking maybe my app is out of date and needs to be updated, but that’s not the case. The app not functioning properly is the reason why a lot of people don’t take advantage of their non dine-in services. Please fix it
Crashes on iPad Mini 4 1/5
By Mickey Mark
When choosing entree, the app won’t scroll and then crashes consistently.
Apple Pay option doesn’t pay. 3/5
I like IHOP and the fact they have an app to pay more simpler is great, but Apple Pay doesn’t work to pay. I like the simplicity of paying online and the app has the option but it doesn’t work.
Love it but could be better 3/5
I love ordering through the app and using the reward system. My only hang up is that there is no option for comments, requests, or substitutions!!! I love ordering the world famous pancake combo, yet I can’t order it through the app because the only options are hashbrowns. I prefer the breakfast potatoes instead. If these things can be added, would definitely generate more of my business. Just saying…
Why do I have to register 1/5
I just want to see the menu. Why do you want my information? App deleted!
Doesn’t open 2/5
Doesn’t open up have to keep installing it
Can’t leave a tip, lost pancoins, and ordered from the wrong location! 1/5
Why is there still no option to leave a tip at checkout?!?!
I was just trying to place an order earlier and my Pancoin balance was at zero, when just last week it was at like 40-something. It even says that I’m logged in. What gives?
Then I tried to place an order at a location that was a half a mile away, but for some reason the order went through to a location about 12 miles (and 40 traffic lights) away! Needless to say my food was cold after that ordeal.
If I could give zero starts I would 1/5
App used to be great, now it cannot even take an order. Refuses to save a credit card correctly and does not allow for an order to be placed. Please fix it and update the app.
You MUST signup before they let you even see the menu. 1/5
It is required that you creat an account, with your email and payment info BEFORE they will let you look at the menu.
I’m not willing to give my personal information before they even tell you what they sell.
This change in service is the exclusive reason I am not ordering food from them.
Horrible app 1/5
Never got my food spent 25 dollars for nothing it’s annoying the ihop wouldn’t even answer
Not able to pay with multiple gift cards 1/5
I’m not able to pay with multiple gift cards I have five car and then it only lets me use two. I tried calling my IHOP to place a to go order and they don’t answer.
Was forced to download app and it didnt even work 1/5
By Carso sutton
Im at the iHOP near Disneyland and they told me to pay thru the app. I download the app, have an iPhone 14 Pro Max and it still took a couple minutes. Just for the app not to give me an error code when i go to pay. Server never asked if we wanted to pay with a card first. Wouldnt have minded paying thru the app if it didnt bug out.
Order placed on its own 1/5
I was working on an order and was in the checkout process. Left the app for a minute to check something and came back to the order being placed. I should have gone to another screen to confirm all the details (cc being used, tip, etc). This has happened another time before so not a one time thing. I’m pretty annoyed since I actually wasn’t ready to place the order yet. This needs to get fixed.