Not cheap 1/5
Delivery is 100$
This app said some products that i wanted was back in stock so we went all the way to ikea (1 hour from my house) just to find out nothing was back in stock.
Could be SO much better 2/5
By Mo_Mo_ Mo_Mo
This app is very basic in what it provides...catalog and shopping lists and a handy way to find the furniture boxes. But beyond that there’s not much else to it. I really wish you could sync your shopping lists between devices. It’s kind of stupid that I can log in with my phone and my tablet but can’t see my lists on both. 🙄
Don’t count on the app for accurate inventory 3/5
The app is helpful for browsing and ordering items, but my experience has shown that you can’t trust the app if it says an item is in stock at a particular store. Someone at the store said the inventory is not updated quickly enough to be truly accurate. Both of my items were on order due to come in the next day, but I wonder when the last of the current inventory was sold (i.e. how out of date is the app)?
Where’d all the categories go? 2/5
All you see are Summer and Winter Holidays. No beds, storage, chairs. The search works though. Please fix IKEA if you’re reading this. This latest update made it worse.
App Now Unusable. Redirected to incompatible App store. 1/5
Opening this app leads me to a message saying I need to be redirected to the Japanese app store and download the Japan version... My itunes account is US... If I try to download the Japanese version it just says I cant because my account is the US version.
Needs major revamping 1/5
It’s ridiculous that you can’t delete shopping lists, so now I have a million different lists under the same name. But what does it matter really, when you arrive to IKEA and realize the app deleted the contents of everything on your list.
Big bug 2/5
Good for browsing, but very bug ridden. Adding items to list isn’t working and no matter how many times I tap on “add to list” my list stays empty.
Unuseful app 1/5
This is not an app, this is an online catalogue, what is the reason of that ‘collect’ button? you can’t order online, neither a curbside pick-up order; hey IKEA, are you in 2020, or in 1991, very unprofessional for such a big name and such a stupid app
Browsing app 3/5
*I appreciate the company statement
But in terms of app functionality, this app is unacceptable. If this app is made for in-store shopping there should be a separate app for those who want to browse, collect and order online. My main issues is that
-You can’t add something to another list once you save it + You’d have to completely delete and find that item all over again
There has been no updates to the app, to avoid the online shopping confusion I normally head to other furniture platforms which is a shame because you can find everything on IKEA. But I’d only utilize it if I know I’m heading to a store soon. Which happens once every six months because I can’t manage anything online
Ikea stores are great, everything else... 1/5
By Venn Moe
I tried using the app but it doesn’t save login or remember items in cart and overall is a mess
I placed an online order via browser just when they closed stores (mar)- they told me I’d get my order in may... I haven’t received as of Jun 15- there’s been no customer service available to talk - no way to cancel order - and endless frustration with both their (joke) app and online site.
Don’t do it. Just wait until you can go to a physical store bc this nightmare is 0% worth it
DO YOU NOT JNOW WHAT COLLECT MEANS 5/5
By Madison A C.
Some are f you guys are complaining abt not knowing what collect means.
See definitions in:
bring or gather together (things, typically when scattered or widespread).
"he went around the office collecting old coffee cups"Similar:
WHEN THE APP SAYS COLLECT IT MEANS YOU HAVE GOTTEN THE ITEM AND DO NOT NEED IT ON THE LIST 🙄👏
Best online store!!💕 5/5
This app is great I love it. I was looking for furniture for my bedroom and I found everything that I wanted! My favorite part is that if you have a family number you get discounts I love this app I definitely recommend it.
Could be better... 2/5
While this app does give the general section where an item is located, these section names don’t always indicate what floor or specific location. For smaller items, it highly frustrating.
This app has no map. Given the store removing the paper maps. This is a glaring oversight. What would be better is if there was a map that indicated the location of an item.
It does list the aisle and bin number for items in the warehouse. However, there is no map of the warehouse either.
I would like an in app scan feature for items to make check out easier. Step it up, IKEA.
Never will get fixed 1/5
It’s been months and issues never get resolved. It’s the most unreliable app for a retail store.
It will Constantly crash when browsing their catalog. Stick to their website.
By ashes rose
IKEA is great
I really like IKEA products, but... 2/5
I wish the app was a bit more functional. I would like it to let me switch my wish lists. I am stuck on the same list, can select the other list, but it doesn’t load the list. That’s a pretty basic problem. That’s why the low rating.
I realize this app is intended for in-store experience (while that is easily forgotten if one decides to access it when not at a store). But, wouldn’t it be nice if it simply had a link to the site, to access everything when one isn’t at the store?
new app??? 2/5
i opened the app, it came up like normal but then there was a popup that said the app was no longer available??? it said to download the “new and improved” app so i went to the app store to look for it but all i see is the same app i already have. there is no new app. so if thats the case i would like to continue using the app rather than being told to download a nonexistent app.
As if 06/02/20 app force closes when trying to search for an item. iPhone XR 128GB on 13.5.1
Worst experience with application ever 1/5
Typing in search 89 and application is crashing, trying to open link from messages - opening in safari instead of application.
Pretty Good! 5/5
App is one of the best apps for furniture! Some of these reviews don’t make sense. Like it’s not an American company. At some point it kept taking me out when I tried to search things up, but I redownloaded it and it worked perfectly!
Can’t search 1/5
I type in a word to search and it immediately jumps back to my home screen. iPhone X.
This app is very basic. Crashes constantly when using search.
Search feature crashes app on ios 13.5 1/5
No updates in 8 months? Please fix
Needs a whole new upgrade! 2/5
The app needs to be upgraded. Like the store it’s not user friendly and not practical when trying to purchase ikea products.
Frustration starts here 1/5
This is an app that was developed without a friendly user experience in mind. Browsing is difficult. Can't buy straight on the app!! What's the point then?
Glorified list maker? 3/5
By Ah Bl
Why the heck can't I check out from the app? One of the richest companies in the world builds a childish app like this? Do you need your customers to assemble an app for you too. I want to give you money but you apparently don't want it! Love your furniture, hate your app - pls. fix soon! PS: for the sanctimonious dummkopfs that are admonishing critical app users for 'misunderstanding' the app, Ikea stores have been closed for a while - if Ikea wants consumers money they better offer an easy online shopping solution fast.
Constantly showing server errors whenever attempting to fetch results. Switching between WiFi and Network doesn’t help the situation. Stick to the website.
Worst App and worst customer service 1/5
Application doesn’t work properly
A very poor app by a such big Brand 1/5
A very poor app by a such big Brand, just not user friendly.
Lousy service 1/5
By Cigarettes and beer
There’s about 8 employees outside your store doing nothing how don’t you have an order ready you have been preparing since 7 horrible service
No access to kitchen inspo or design features 1/5
Pretty useless if you’re looking to design a kitchen online or find inspiration. I have to go to ikea.com through my browser.
5/11/2020 ikea closed USA stores, no online shopping 2/5
5/11/2020 ikea webiste notice: closed all USA stores.
Also app is only for making a list of what you might buy. There is option to only see what's in-store or both.
Disappointing after using wayfair app 1/5
Seriously. Developers, go talk to the wayfair app developers. They know how to design a customer friendly interface. This one is not customer friendly.
Things I would like:
More filter options
I don’t care about newest or most expensive
I want to sort by price and model and material, category, collection, color.
To be able to click on the collection name and see everything else in the collection instead of having to back out to the search screen and have to type in the collection name. Super disappointing compared to wayfair.
It’s really like a stab in the dark trying to find anything on here. Wayfair is organized so well and so easy to navigate. IKEA app is not.
You can't buy using it 1/5
You just add items to your list and go the the store to physically pick items 🙄
Like how hard it would be to add a payment getway. But then they do want you to go to the store so you can spend $200 when you went to buy $5 vase.
No sirve 1/5
Still no online shopping? 2/5
I understand IKEA is mainly focused on the in store experience but after everything going on *globally* they need to recognize the importance of offering more accessibility to people. We need an easier way to make online purchases. I’ve ordered things through the website but I’d love to be able to check availability on my backordered items through the app. My baby’s due in a month and I need diaper storage now the nesting is real help me out IKEA
Needs To Permit Online Shopping 1/5
While I can appreciate the original reason for this app, I do find it disappointing I cannot shop online through it. Especially given the circumstances with so many countries on lockdown. I’m also down rating it because it’s somewhat a pain to log in.
It keeps giving an error “server is not responding”. Doesn’t load the products. Do not waste your time trying to us this garbage!
Cannot order online with this app 2/5
A checklist is fine, but you cannot place an online order with this app. Even the ability to order the Marketplace foods would improve the app during the lockdown time we are in. Any chance we could do this in a future version? Thanks.
No Order Status 2/5
The app doesn’t allow you to check order status or even update account information. What would be the purpose of the app if you can’t do everything from the app. Such as checking Order status, order history, update payments, update billing etc.. I have to use the site or check my email just to check the status of an order I placed. There is no benefit of downloading the app. I’m pretty sure it doesn’t even notify you when an item is shipped and delivered. Waste of phone space imo.
Server not loading 1/5
It seems the app cannot find items because it cannot connect to their own server .... it’s been like this for weeks.... stupid software engineers......
Can’t log in 1/5
It won’t let me log into my ikea family account. I assumed it was my password, so I reset that but even trying to log in with the brand new password, it just gives me the message “something went wrong”
Hard to navigate 3/5
It is hard to navigate especially when in store
Negative experience only 1/5
I really can’t say I have good experience with this stupid app. Don’t get me wrong, I get that in store experience is what you really focus on, however, we also shop online occasionally because we like to buy things again or get inspiration from your new products. I suggest you either take this stupid app offline completely or rebuild it from ground completely with a different team.
IKEA has zero customer service 1/5
IKEA right now has no idea what e-Comerce is. They don’t know how to ship any items. They don’t know how to notify customers. They don’t know how to answer customers questions. If you buy from ikea in a store, at least you know what level of service you’re getting because it’s whatever you provide yourself. The level of service you get when you order from IKEA online is none. Nada. Nothing. They are so clueless about everything that they send emails with delivery dates in the past when you item hasn’t even left the warehouse. Absolutely ridiculous.
It’s always crashing
list app or shopping app 1/5
I know what this app is for but I still don’t care.... Who is out there making apps to support in-store purchases only?! Hey guys how about both?!
Server not responding 2/5
Constantly gets a server not responding through the multiple times I tried to use it, probs need to work on the connection issues