It just doesn’t work... 1/5
This app is terrible. It has the most unintelligent search engine ever; it fails over and over again at simple searches and gives the message, “server is not responding, please try again later.” Well, I’ve tried on multiple different days and weeks and the search feature still doesn’t work. The app also does NOT have accurate stock information for stores. Do not trust this app.
Slightly better than no app at all 2/5
This app is marginally better than having no app at all. The search function is useless. The products don’t appear to be indexed properly and it doesn’t guess when you start typing. You cannot even search by product name - such as all Hemnes items. I just looked up a chair - Fanbyn - wanted to find the other items in that collection - no such luck. It tells me the server stopped working and to try again later. I know the server is working because I just successfully looked something else up - hallelujah a christmas miracle! I also find it comical that you cannot order simple small things such as cloth shopping bags or wrapping paper without incurring the standard shipping fee of like $69 or something. This app is archaic at best. Pros: stock details are usually relatively accurate. Ok, there’s 1 pro.
Inaccurate product availability 1/5
By Asha Poojari
What’s the point if I can’t buy the item I want on the app? It kept showing me that product was not available for 3 weeks. I finally went to Ikea to get something else and there were 10 in stock. Useless!
By BP Silly
This app is crap.
Why can’t you guys just make it like the website?
No stores listed 1/5
We have four, maybe five now, stores in Israel, and our country isn’t even listed! Many in the country are now less than an hour from a store. The rest 1-2 hours. Huh?
Useless Search 1/5
Cant search for anything. I saw an adjustable desk at the store and decided to research it. First it shows me sofas. With some playing around it then showed me adjustable lamps. Back to searching for desks and it shows me futons and one chair.
Many UX Issues 2/5
Login does not move to new view after logged in if no default or existing list (brand new user), gives impression of not authenticated
This is basic UX, you should be doing better. Disappointed!
More bugs to fix 1/5
I can’t view product pictures with new update. I’ve tried restarting my phone and reinstalling app. Anyone else with the same problem?
Cant tell what I’m looking at 1/5
No images show up for any items
No Stocks 1/5
By out pf stock every single time
Every little detail, thing, item I search up, everything’s out of stock. Literally everything, I put it to where it sends me an email, 2 months later it still hasn’t sent me an email. It says the date when the item stocks again, I come back at that date and I have to wait another 2 months. I hate it
Nice app but.. 4/5
I wish it were made for viewing in landscape also. I have an iPad with a keyboard and it doesn’t rotate from portrait. Other than that I love being able to create my shopping list and also that it tells you if your item is in stock or not.
Log in issues. 1/5
App refuses to allow me to log in.
Bad search 2/5
very bad search.
Thanks for your garbage 1/5
Store won’t let me return the chairs I bought, citing COVID. Tell me to hold onto them for a YEAR before I can return them. What a waste of money and materials. Don’t buy anything from IKEA.
Can't finish my list 2/5
By Kristen Tanner
I used to love this app to plan out my next Ikea trip! It helped me avoid buying things I didn't need by creating a list with each item's location ahead of time. But now random categories can't be viewed with a "server not responding" error message. If you try to search for an item in these categories the same error message pops up. Renders the app somewhat useless.
Can’t place online order 1/5
Can’t use ikea rewards!
Terrible Search. No online checkout. 2/5
When a store has Swedish names for everything that only Swedish speakers would have a chance of remembering and spelling correctly wouldn’t it make sense to have predictive search and search results for partial names? Well, the Ikea app is completely unforgiving. Unless you spell out the product name completely and correctly, you won’t get any search results. Also, as you type your search words the app confusingly displays completely irrelevant items.
And, no, you cannot use the app to buy stuff. You must use a browser and shop ikea.com instead. I hope they are working on fixing that glaring omission.
Not must variety 3/5
By Bad bish 27
IKEA does delivery online so I don’t see why the app couldn’t have that same feature.
That’s not that big of a deal tho for me my complaint is that a lot of the things you see in stores you won’t be able to see on the app.
No English 1/5
App says you can use English but you cannot change the language from the local language.
Runs nicely, but limited features 2/5
This app doesn’t allow you to shop online.
To purchase anything online it just takes you to the website. Which is ok, but I personally don’t enjoy the point of the app. So I can save a list? It could be helpful when in store I guess. For online shopping it’s pointless. I truly wish the app allowed for online purchases. I’m actually pretty surprised it doesn’t have that. Ikea is usually on the up and up with tech and useful features of their things.
No help telling in stock 1/5
It tells you where to find things to pick up. But it says in stock and it is not. Even after I called customer service and asked. They said sure it is.... there is 250 table legs. I drove 45 minutes to store and NOTHING!!! Not even 1
Website is way more useful 1/5
Search is broken in multiple ways. Stick to the website if you need to search on product names or find color options.
Imagine having a million dollar franchise and saving money by creating a drive thru app not actually meant for online shopping. You have to do shopping via webpage just to manage your lists, change items to different lists and BUY. This is simply a browsing app. An app should be tailored for online shopping as well it does not matter what it was created for, Ikea missed the ball with this joke of an app which is their only attempt seeing that they haven’t ever tried to create another app. Just visit in store or waste time shopping via webpage what’s the use of a phone or app if we’re still being outdated and archaic.
Rotation and In Store Search/filter missing 1/5
By The Doctor™
These are basic features for any app. I should be able to rotate the app. I should be able to view items available at my store ONLY I don’t want to seed online stuff only. Why is this not a global app filter? Even if I search the iPad version doesn’t have an “in store” filter toggle that I’ve found.
This is scam 1/5
I place an order 3 weeks ago expecting to receive it in a week but still waiting. Turned out it’s a major issue and hundreds of people posted insane delivery times on Reddit.
Why you even let people place an order if you can’t handle it? I counted on it. This is ridiculous!
Worst App Ever 1/5
It didnt offer me all of the Sektion pieces, you have to search by number. Then after all that, when you’ve finally got all the pieces you need in your bag, my store in Nevada isnt on the store list!!! That’s Insane!!!! We called customer service and the system was overwhelmed and kicked us off the phone. Terrible, Ikea. We expect better. I’d rather go to Home Depot.
Trashy app! 1/5
By grumpy ikea user
One can’t even checkout the shopping Items!
Shopping lists not loading 2/5
For some reason shopping lists from the website aren’t loading in the app. Also can’t switch between shopping lists.
Search does not work good 3/5
When conducting a search on things, it generates a list, but only shows a partial amount of the total items found. When at the bottom of the list it is supposed to automatically show more of the items. However the app is constantly giving the error message that the server is unavailable and the rest of the list you cant see.
What’s the point 1/5
What’s the point in a store having a app if you can’t even make purchases through it. Waste of time and pointless.
Terrible app 1/5
The app has always been consumer unfriendly. I don’t understand why they can’t get it together , any other store does.
By CMH Jackets
Why can I not log into my account???? My log in works on Google, Safari and Explorer but not in the app??? Fix it!!! Now!!!
Deleted my shopping list 1/5
I spent the morning being sure to remember all of the things I needed, then the app deleted the entire list at the store. ARRRGHHHH!
Just a wishlist 1/5
Can’t purchase items on the app to pick up in store or have shipped. It’s nothing more than a wishlist of IKEA items and it won’t even show related products that are part of a series.
IKEA APP is Garbage 1/5
This app is useless garbage
Aplication dont have Puerto in the list 1/5
There are stores in Puerto Rico but it is not in the application
Fix the app please 1/5
Try search “galant” in the app and you get server not responding
Worthless- where are china stores 1/5
By j.t. in cali
China isn’t listed! All I want to do is download the brochure and plan my apartment.
Stopped working 1/5
Just as I needed this app to add an item to the shopping list, it opened with a message saying I need a different IKEA app from now on, redirecting to an Apple app store link that gives an error saying that the app is not available. Why did IKEA decide it needs not one but two apps, a blue and a yellow icon one, and restrict those by geography? Does IKEA not understand that people move with their phones? Stop these geofences in apps please, they create more trouble than they solve. Case in point: an app that stopped working, and one I cannot install.
Downloading App. . 1/5
By guess all is taken
Downloaded the App but it is just blank on my home page. What goes.
By Robin K
It is not accurate at telling what items are in stock
Extremely ill designed 1/5
IKEA should not assume that just because you are using this app from one of the European countries you are familiar with the language. There’s no easy way to change the language once you install the app. What a joke.
Bad, really bad 1/5
Serious, just give us a catalog app. This app shows server errors, and fails to find things readily searchable on the website. This app provides no value, and is way more laggy than just browsing the website. Your UX is bad, and you should feel bad!
Why didn’t you add Ukraine? 1/5
There’s no ability to choose Ukraine even though there’s an official IKEA here. What a shame!
Not iPad compatible 1/5
Only portrait mode; does not switch to landscape, which is useless when using the keyboard.
Doesn’t show Israeli locations 1/5
This app discriminates by allowing locations all over the world *except* Israel where IKEA has at least two stores I know of. IKEA should correct this as soon as possible!
Does Not Accept My Log-In 2/5
I was in the app yesterday and saved some items. Today, after the iOs 13.6 update, it doesn’t have my information.
As bad as the website... so horrible 1/5
By Sarah sansrisarn
You can’t even log in. At least the website says that you can’t log in but you’re logged in anyway. You might think your password is wrong, but it isn’t. In any case, the “forgot your password” function doesn’t work anyway. It’s like the government designed the app/website—totally not functional.
Terrible App, crashes every minute 1/5
Being trying for few months to updates my details, it wouldn’t recognize my phone number or contact details. Cannot complete online orders. I just moved to a new house, and wanted to use IKEA to furnish. Guess I’ll have to turn to some other store. What a disappointment.