January 4, 2018: App is Frozen 1/5
The app is frozen. I just deleted. It doesn’t download now.
App not working on iPhone X 1/5
You need an upgrade on this app. Can’t access menu options or scan receipt. Can’t receive rewards. Worthless!
Scan receipt 3/5
Difficulty scanning receipt. Image is blurry, regardless of distance.
Nicely done app 5/5
Overall user experience with this app was excellent--scanning the receipt was super easy and didn't require any button presses. Il Fornaio is a favourite restaurant of mine so it's nice that they had an app created for repeat customers.
Definitely worth the download 5/5
I hadn't been to Il Fornaio in ages but downloaded the loyalty app for a friend's birthday dinner: my experience with it so far has been essentially perfect.
Before dining: the app was easy to install, locate my local restaurant, review the menu, and make a reservation. I'm shy about giving up both personal information and phone access privileges but it didn't demand more than necessary to get the job done.
During the meal: I can't really overstate how well Il Fornaio's waitstaff integrated the app into our dining experience. (Ever try to redeem a reward or coupon somewhere and get a blank - or even disapproving - stare? Our server seemed genuinely pleased). I'd searched for a promo code before registering and found a code for a free dessert: it was effortless to use. So was scanning the receipt. It Just Worked.
After: I must say, I was pleasantly surprised at how many reward points I received for the meal. Also, while I did get a couple of follow-up messages after, I haven't felt spammed at all.
Of course, YMMV... but if Il Fornaio's goal was to lure me back as a customer... well, mission accomplished. Even if you only eat here once in a blue moon, I think the loyalty app is well worth downloading!
Just spins when you try and select a state. Needs fixing.
Glitchy - just can’t create account 1/5
It’s not possible. What’s the point?
App won't load 1/5
I just got to dinner and downloaded the app. Once trying to use it, it wouldn't even load!!! All of us tried to use it and it won't work for anyone
Not enough 1/5
By Johan's body
0/10 not enough spicy meatballs
Room to improve 3/5
By Sac Italian food lover
Can't purchase gift card from the app even though there is a gift card option! I have to purchase the gift card from its website and write down the code when I used it.
Great Rewards 5/5
Love Il Fornaio and enjoying this rewards program. For every scanned receipt you earn points to use on future dishes. Received a free dessert for downloading the app!
Gift Card Issues 3/5
Every time I try and purchase gift cards when you go to check out the cart empties and you're unable to complete any purchase.
Awesome App!! 5/5
I love this app. It has this cool digital passport that gives you a new treat every month when you try the regional menu PLUS points for every purchase. Super easy to scan receipts (remember to do it w/in 48 hours) and redeem rewards. Free dessert just for downloading!!! Reservations are also a snap. Not sure what the reviewer below is talking about, hasn’t crashed once and all kinds of stuff on there (locations, menus, etc, just click on the 3-line icon). Thumbs up!!!
Free dessert😄 5/5
When I signed up which was fairly easy I got a free dolci dessert! I am very excited to earn points since I come to breakfast here a lot! Thank you😄.
Good food Bad App 2/5
I got a card in the mail urging me to download this app which I did on my iPhone. Most of the functions do not work and it crashes frequently. It is impossible to find a specific location. Likewise there are no menus on the app. Try the food forget the app.
My favorite restaurant by far !! 5/5
The best pastas !! The Beverly Hills location is my favorite from four I've tried !