Help me please 1/5
By t JJ hgf CNN ST
I can’t register my camera to the app. I don’t see my camera option under the listing what do I do?
My camera came with a QR code to download this app, but my camera isn’t listed when I try to set it up.
Can’t log in 1/5
It will not let me log in. I upgraded to a wifi camera for the wifi capabilities and can’t even use them…
Just bought a camera app doesnt work 1/5
Wont even let me sign in or when it did work it froze my phone for 10 minutes! Please update canon! Id like to use the app please!
Horrible… can’t even sign in 1/5
The log in process is laborious at best. It seems there is a NEED for a computer to use this app. Why? If I wanted to use this on a computer, I’d have downloaded it to a computer.
Without connecting to a pc, it seems to impossible to create an account.
Get concept, horrible functionality 1/5
The concept of this app is amazing, but as far as it goes it’s just a concept. The reason for the one star review is because the app won’t even connect with the camera, the only thing that the app is meant for and it doesn’t do what it’s meant to do. Anyways yeah one star
Horrible app 1/5
Do not waste time to download and work wit( that app: wasted time ....
Can't find my camera model 2/5
I signed in and looking for the Canon EOS 2000D but I can't find it. I would appreciate it if you can add all the models from canon.
When the app makes you regret using the camera you know it has failed 1/5
By Netflix bugs!!!
In retrospect I wish I had just pulled out my iPhone and taking pictures and videos, but I wanted to use my canon EOS are five for the best pictures and video quality and yet now I cannot even Upload or download them properly. This is by far the worst app I have used in the last 10 years. You can also tell by the lack of updates of this app how Canon really doesn’t care about its users.
Doesn’t even use my current canon ID 2/5
Looks like a mediocre app. I can’t even use my existing canon ID to log in. It seems to want to create a whole new ID and it thinks my address is already in use. That’s correct since I am already logged into my canon account on their website. Usually you migrate users over rather than start a whole new thing.
I have managed to make a new account that is sort of connected to my old account. It only knows one of my cameras. There is no connection to any of my other registered products of theirs. Seems like an easy and smart thing to do for the developers so I feel like it is not just a skinned product of someone else.
Duplicate photos 1/5
This app doesn’t allow you to choose the photos you want to upload so each time it will upload all your photos resulting in duplicate photos. Waste of time, energy, space and battery. Not happy with this at all!
By ABC DEFGGFEDCBA
What a horrible time trying to set this up and a waste of time.
Not user friendly 1/5
Counterintuitive and not user friendly at all. After fiddling with this app and my camera, my iPad, and my iPhone for a while, I gave up and simply pulled the flash card out of the camera, plugged it into my USB reader device, and got the photos onto my computer that way. Much faster although it shouldn’t have to be this way.
Bring back the old app, Canon! 1/5
By Whitley Jade
This is a nightmare! Why on earth would you not allow us to continue to choose specifically which photos we can transfer over? 1200 photos on my camera, only need about 100- no computer access at the moment- so sure, let me sit here for 8 hours while I wait for all 1200 to load! What an absolutely idiotic creation. I am SO disappointed and now having to look into other camera brands because this is such a colossal waste of time. Also delighted to find out that in wasting hours of my life I’ll never get back, I find out that they have a whopping 30 days before they get wiped off?! You want me to waste my time loading hundreds to even thousands of photos I don’t necessarily need, and then once I FINALLY get them up, they have an expiration date, so I get to do it all over again?!?! I’m sorry to whine to other users who are reading this, but I am FURIOUS about this change and I’m sure you all are, too. Get it together, Canon and actually LISTEN to your customers!
EOS 6D. 1/5
Would not except camera, auto or manual at all. But pull pictures from my gallery instead without permission. WiFi connection complete failure, camera working very good as well WiFi. App a waste.
By mdr dayton
It is too bad there is not a number lower than one, canon deserves it. I cannot get their app on my iPad and I cannot get it on my desktop computer which runs on Windows. Google says they do not have the app. When I can get the photos transferred to another storage area or downloaded to my own hard drive I will never ever use canon again. Best advice, stay away from this app
Horrible UX, horrible UI, very slow, very unintuitive 1/5
Canon, get your act together! This app shouldn’t be allowed on the App Store! Yes, it’s THAT BAD.
Not working 1/5
I bought this camera so I could transfer photos over WiFi. The old app was fine. Now the app won’t find my camera for computer or iPhone. Now it’s useless
Why is this so hard? 1/5
I wanted to send my colleagues a 1 minute take from a project.
First, I had to upload ALL images and videos on my camera because I’m not allowed to select which images I want upload. This took hours.
Then I had to DOWNLOAD every single take because video playback isn’t supported in the app nor on the website and I couldn’t tell which was the take I wanted without rewatching the clips on the camera and trying to match the file names. What a joke.
Needs OneDrive and OneDrive for Business 1/5
For businesses that use Office365, it would be good to have OneDrive as the cloud option. The service seems too tied to the hip to Google.
Bring back the old app 1/5
Why change something that isn’t broken. BRING BACK THE OLD APP.
💔😡terrible! What is this? You kidding me. Please work on this it’s horrible!🤨 1/5
terrible! What is this? You kidding me. Please work on this it’s horrible!🤨
Does a specific job. 4/5
This app definitely has room to improve however this app is meant to be a way to upload photos to a cloud where they can be accessed from anywhere. This app is NOT just to transfer photos from a camera to phone. If you are trying to just get the photos to your phone use camera connect.
So first, I like that it transfers directly to google drive. That’s where I put my photos anyways. But I have ZERO CONTROL over which photos ... I switched this on halfway through an upload and it only moved the photos from then on. I want to initiate a re-transfer but you have no controls over this. The resolution is cut in half, and you have no control over changing this. The photos all dump to one giant folder on Drive and, you guessed it, you have no control over this. The old app worked fine. I’m so upset with this new one.
The old app was much better. This app is crap. It was so easy to connect to google drive until this app came out. Now my camera never uploads to it. Thanks a lot canon.
By why do companies do this
I just downloaded the app to transfer some pictures I took yesterday. All I wanted to do was transfer just those images over to send to my sister, but no. I have to upload ALL my photos to access the 10 I want. You can’t select the photos you want, like you use to be able too, so now I have to upload over 2000 pictures to access the ones I want. Forget that. What’s the point of a WiFi camera when you’re not able to do with it what you want like the old app allowed. Upload what I want, when I wanted it and share how I deem fit. Whoever had the idea of getting rid of the old app for this one, apparently must never use an actual camera and just their phone, because that’s how this app is pretty much set up to run like
Don’t even deserve 1 Star 1/5
I just bought this $600 camera and can’t even upload to my phone, macbook or web(cloud). Why do y’all make it so difficult to do everything! This camera will be going back tomorrow, I PROMISE.
Just don’t 1/5
By 20 times to get a nickname
I’ve tried two apps, the online downloads to upload my pictures and I’ve wasted my time. I’ve spent money on a camera so that I can’t even upload my pictures.
Forced to buy a new camera 1/5
By Brandon Maline
Wow. I’ve only had my WiFi camera for about 3 years now, and loved the web features to have them download for my computer. Now this unnecessary new service has cut off my camera when it’s only 1 model behind. What a waste now to have a WiFi camera that I can’t even upload my images anymore to canon gateway or even google drive. Disappointed. There was no reason to 1) create a new service that doesn’t work as smoothly and 2) cut off WiFi enabled cameras for them to be useless now.
Miss my old app 1/5
By Airlia sandalwood
I used to be able to select pictures. Now it’s far more finicky and I had to give up and let it transfer 450 pictures that had already transferred about 440 of them to the app already. Guess it is back to transferring to the card reader for my laptop. Wow the dinosaur is still good for something.
pretty good 4/5
does the job, makes it easy to download my images i take to my phone, but its slow
Horrible. Made my expensive camera useless! 1/5
I bought the camera because of the ability to transfer wirelessly. Canon decided to change their app to this app that DOES NOT WORK AT ALL and now my camera is useless -and they don’t even have a support contact! I’ve been strictly Canon for years, but I’m switching to Nikon because of this.
Go back! 1/5
This app and software is extremely finicky and complicated to learn and use. Please go back to image gateway. It was so much easier to use and connect my camera to.
Wish I could give 0 stars 1/5
By Hunter shadows de stang
There was absolutely no reason to force me to give up the old app for this new, very buggy app. I was trying to scroll down and select pictures to download, and I had scrolled down very very far and when I hit download, it said download failed. I had been scrolling for almost 10 minutes looking through pictures. Thanks, Canon
Why fix it if it’s not broke 1/5
I think the old one was much better I don’t know why you even changed it. Please reconsider and change it back to the old one please!
Not working and there is no support to contact.
Can’t sign in 1/5
By Ahmed EId
I created an account but can’t sign in through the app. Not being able to sign in is inexcusable
Beta version of a product very few people requested. This is not a gopro we aren’t looking for everything to be accesible by phone. I don’t have WiFi all the time and the ports in the camera are malfunctioning and now I have hundreds of inaccessible photos on my SDcard until I can track down a card reader cause this app doesn’t work! Make a driver that allows direct uploads to your computer with a preview mode so we can delete what is unnecessary without uploading everything.
Bring back the old one. 1/5
By x- Canon lover
Loved my camera & the old app transferring all photos to my iPad easily. I have worked this new app for over an hour & am now giving up . I will find another way to transfer photos to my iPad. The transfer method is vital to my use of my Canon camera. Hate this & due to the over 2 week wait for transfer ability & now still cannot do it (my camera is becoming useless). I actually would give it 0 since I can’t use it
Helpful service 4/5
This service is valuable to me because it’s the only way to wirelessly share or backup raw files. The one downside is that it’s slow. I often go on trips without a computer, and I’ve always wished I had a way to backup photos on the go. There are very few portable hard drives that work without a computer. Because of the speed I probably wouldn’t back up everything, but could at least backup best images. The auto transfer to google drive worked for me. Past software only sent JPGs which wasn’t helpful to me. Hopefully speed will improve, but this is an important step from Canon!
Painfully slow 1/5
If this worked as advertised it’d be amazing. However, it took over an hour to move 60 photos (RAW). Then it did not sync with my Google Drive nor did it add them to my Mac. I set it up correctly, it just doesn’t work fast enough or reliably enough. For now, I will use my dongle but I really hope they can figure out how to do this correctly.
By The Vampiric One
Hopefully some of these issues will be resolved quickly. Can no longer share photo album links. Try deleting photos, can only do one at a time and you have to scroll through all your newer photos each time you delete one picture. So disappointed, loved the old platform. I bought my canon camera because I loved that I could wirelessly download the pictures directly onto the Canon site. With this horrible “upgrade” it has made that feature unusable.
Failed to connect to server... Failed to connect to server... Failed to connect to server... 1/5
Failed to connect to server...
Failed to connect to server...
Failed to connect to server...
Do other information or help as to why.
Just a waste of time ☹️
Typical Canon Software 1/5
A confusing, overly complicated mess, and I’m not a newbie. It also appears to be the case that a prerequisite for using the software is ownership of the $6500 EOS 1D Mark III.
And no iPad version!
Can't sign in. 1/5
I was really excited when Canon announced this service, but when I downloaded the app, I can't sign in. I'm using my Canon ID, but it says my email or password are wrong. That's impossible, because I can sign into the Canon website fine with the same email/password.
The same thing happens when I try to sign in on my computer.
Please fix this problem so I can get to use this! I was really hopeful about it!
Not in love with is... 2/5
I liked when I could select and send my images, not have to download my whole memory card. I also wish this was full screen on my iPad.