Informed Delivery®

Informed Delivery®

  • Category: Business
  • Release Date:
  • Current Version: 2.6.1
  • Adult Rating: 4+
  • Developer: United States Postal Service
  • Compatibility: Android
2,099 Ratings
$ 0

Informed Delivery® App

The Informed Delivery® application allows you to interact with your incoming mail and packages in one convenient location. Digitally preview your household’s letter-sized mailpieces and receive USPS Tracking® updates for incoming packages directly in the app: • Verify your identity to ensure you have access to your secure dashboard • Digitally preview grayscale images of the exterior, address side of their household’s letter-sized mailpieces scheduled to arrive soon. • Report missing mailpieces, and in some cases, interact with mailer-provided digital content associated with mailpiece images (e.g., special offers, related links). • Schedule emails and/or text-based alerts to track the delivery status of your incoming packages. • Scan the barcode on shipping labels with a mobile device’s camera to store the label number and track its status. • Leave delivery instructions for incoming packages and schedule a redelivery.

Informed Delivery® app screenshots

Informed Delivery® app reviews

  • Does not work 1/5

    By venice420
    This app does NOTHING but take up space and bandwidth. Hasn’t worked since the installation. Is this the crap Apple let’s I to the market place these day?
  • I don’t know why 1/5

    By CrYzCrYz
    It won’t send me a verification message
  • Was fairly good till stopped working 1/5

    By CChamberlain4444
    This app was pretty good but all of the sudden it stopped working. It logged me out, kept saying needed to send a verification code but it would never send one, and then would say my network connection was bad. I tried several different networks but it still wouldn’t work which tells me it’s the app not my network.
  • Best mail app!! 5/5

    By saraand lilly
    I am so very happy with this free app I can see what’s coming before it gets to me. Iv had a problem with missing/stolen mail so much wasted time and energy at the post office filling out claims making reports $250 in missing packages never refunded due to confirmed delivery my mail lady was definitely stealing but ever since I downloaded this I have gotten all my mail/ packages I wish I would’ve known about this sooner!! Best app I have it’s a lifesaver
  • This is amazing!!! 5/5

    By Kopango
    Each day by 9am, you know what’s coming in your mail. It helps track all your essential mails. Amazing service!
  • Verification Proce is useless 2/5

    By hg8225
    My cell phone is a business phone to my business address but to verify my account it has to check back to the home address. Very stupid way to do a verification process. That’s the USPS at its best
  • Informed Delivery is a joke.. 1/5

    By nason5
    If the intent of offering this service is to “inform” you of what’s coming in the mail - it’s an epic fail. They are almost NEVER accurate. I’d go as far as to say 90% of the time it’s not. What’s the point in offering something you don’t plan on delivering? No pun intended. 😒
  • Great App 5/5

    By mrboo
    I am impressed. It seems to work perfectly.
  • Be careful 1/5

    By waxer...
    Someone I won’t say who was stealing our mail but only certain letters. We were wondering how they knew when it got to my house. They use this app! They open account with my address and now they can view what I’m getting thur the mail. Super easy even I try it myself to see if I can use a different address and yes..
  • Tracking 2/5

    By DJAlaska96
    Tracking is out of sync again!
  • Doesn’t work 1/5

    By rfn98y n 4ou
    I have about 100 apps on my phone. I gave this one a chance even though 2.2 on 2000+ reviews is terrible. I read 20-30 reviews and noticed some loved it and some thought it was worthless. Wanted to see for myself. When an app won’t even load on my phone I’m not going to waste my time. I’m sure good intentions and if it worked I would have it. This stuff is not rocket science, whoever wrote this one didn’t know what they were doing. USPS , this doesn’t add to my confidence in a government agency with a bad reputation ( at least in my experience).
  • Works Great 5/5

    By CMRnow
    When I first opened this app it appeared only to track packages, but in fact I’m now being notified of all mail coming in. Nice to have a heads-up on important items!
  • Website doesn’t work, so does the app 2/5

    By .:..............…
    I downloaded the app because the website keeps telling me that I have “invalid characters” in the form I filled. It’s literally just my name, address, the city, postal code, phone number. So what? My name contains invalid characters? We’ll I’m sorry. Now I’m on the app and have been waiting for 5 minutes just to request another confirm text because the first one just won’t come no matter how sure I am that I typed Y E S correctly. Cmon usps... Do better than Uber
  • Wish I could give it 0 stars. 1/5

    By Papi Horse Hung
    Horrible app. Was horrible initially setting up with the confirmation text. So every aspect was just horrible. This app is not helping the USPS’s case in showing their relativity and need in 2020 when they struggle to design or deploy a decent app. Pretty weak stuff, could’ve been cool.
  • Garbage 1/5

    By rollingrockinator
    Utter refuse wrapper of the website. Doesn't even save user credentials. Amateur hour at its worst.
  • Unusable if you don't have a mobile phone 1/5

    By Phoenix2000
    Can't sign in on my ipod because it requires an SMS to supposedly confirm my identity, even tho I can sign in on the website without that. Totally stupid requirement!
  • Good beyond expectations 5/5

    By Jim C in Colorado
    Running the app on an iPhone 11 Pro. No problems. Intuitive user interface. Every feature I expected and more. Unexpectedly good in every way.
  • Spotty at best 1/5

    By Classicrun
    Mail appears that was not in the app. Mail in the app never appears. If there isn’t a scanned image (and mine haven’t been for days), then there isn’t a box to check. Online forms at USPS are also not submitting by me or phone personnel. Daily digest via email is no better.
  • Doesn’t work 1/5

    By Irritation Bruh
    Only tells me I have no mail when I do
  • Trash 1/5

    By Nvp123456789000
    Can’t do anything had to fill out my information like five times. Still couldn’t verify my account and it just frustrates me so I’ll just pick it up.
  • Not getting verification text 1/5

    By dimboz_
    I live in the US and have a working number but I am not receiving a text with a confirmation number.After trying 10 times and waiting 5 minutes between every attempt I gave up
  • Can’t get past sign in 1/5

    By Coolnametocho
    I’ve tried 3 different emails, every time I try to log in (auto pre-filled)it says my user/password is incorrect. I clear it and enter everything again and still no good. I give up.
  • Only shows packages 2/5

    By Rich Galloway
    I’ve been using this app for a month now and just removed a star from my rating. This app does a fair job of keeping me informed about the packages that are coming to my house. It does not provide proactive notification of upcoming deliveries, however, meaning you have to check the app often to know when something is coming. Also, It does nothing for letters. There is no mention of letters at all, except in the FAQs. If the feature is not available then the app should say so. The app has a section for notification settings, but it is empty and useless. Don’t waste your time with this app.
  • Ive always used this app 5/5

    By CloverCloud
    I get why some people get annoyed with security questions, but understand thats likely to prevent any sort of mail theft/fraud, why would you want someone else knowing what mail you are getting? This app has always been useful for me from day 1, i was surprised to see the low rating. So thanks USPS!
  • It Does One Thing and Does It Wrong 1/5

    By Jack20000
    It is supposed to provide info about the mail you’re getting and on day #1 failed. It makes no sense to create an app that fails to deliver on its promise. Like years ago when they learned people thought they waited on line too long so they removed the clocks, they have spent money on a broken app
  • Nightmare on APP street 1/5

    By i want my hour and 1/2 back!!
    Unable to use this app. I created an account and Was congratulated then, inexplicably logged out. Trying to log back in, password and/ or user ID not recognized. Started all over again and of course my user ID was already in use. Started all over again with a new user ID, success!! Inexplicably logged out and again password/ user ID not recognized......AGAIN!! Threw my phone out the window and almost got a divorce. The End!!!
  • Sign-in issue still unresolved 1/5

    By rickyac415
    I enter my username, then am made to verify my phone number. When I attempt to log in with my password, the app REFUSES TO ACCEPT MY PASSWORD. Apparently the latest version claims to have this problem fixed. It most certainly does NOT. If the app can’t even let you in with your own credentials, why let it take up any space on your phone?!
  • Horrible !!! 1/5

    By FancyFace-One
    Great concept, horrible app. My mail is being tampered with by an employee, so I was advised to get this app. That was the only reason I got it, after the process was explained to me. I’ve never needed anything like this before. First, it took me two days to get registered, because of “system error” notification after going through the entire process and completing the form and supposedly getting verified. Then it took another day got tired trying) of multiple requests, seven to be exact to get a the verification code. And after each try the system said: “you have been successfully verified”. So I’m thinking ok, I’m getting somewhere. So I completely log out and log back in, only to see, a red “check mark” that says I still have not verified. I tried three times again. All “successful”. Logged out and back in, and still the same thing. I decided to give up, and give it two days (benefit of the doubt) to maybe see if the system needed additional time to process. We all know that apps don’t work that way. So after two days I go back in after receiving a “confirm email” link. So I’m thinking now we are good to go. Even a little excited. Go in the app and the same thing. Requested two more verification codes, all “successfully verified” only to still see the message “has not been verified.” Talk about frustrating. So I decided to go to the USPS app, different app from this one to see if by chance this “informed” app, that is by far anything from informative is in this app. You would think they would all be linked once your registered and have an account with USPS as it is. But no. So as I’m browsing through the USPS, sure enough on the left “informed delivery”. All the while I’m logged in to my USPS account but logged off, of the “informed delivery” app. I click on the link and it takes me back to the “informed” app because of the message that said: “it seems that you have not registered for informed delivery services, please register now to enjoy the services”. Sure what an “enjoyment” has this whole process been. So after 4 more tries and being bounced back and forth between the two apps, I decided to call the “help desk” , technical support. No helping and nothing technical about it. So after explaining myself to the USPS “ tech support” “help” desk not once, not twice but three times and asked if she understood what I said, she says: “yes” after my third detailed, step by step explanation. Even repeated what the issue was (after the third explanation). So I’m thinking ok, I might be able to finally use this app and hope that the USPS employee that’s tampering with my mail, can’t get her hands on my personal mail. So the “technical” “help” agent tells me to go back into this app and let’s try it again, because she sees I have not been “verified”. Goodness gracious. So for the heck of it I go go back in and of course, I’ve been “successfully verified”. So Ms “technical helper”, says: “ is there anything else I can do, since you can now get in”. I said yes, let me log out and back in and make sure it works. So she agreed. And low and behold still not verified. And then she asks me if I followed the steps to actually get into the app. I could just scream. So I pretended not to hear that. And asked what else could be done. She then says, go through the desktop USPS website and register for there. Not through the app. 🤦🏾‍♀️ So I log out of both apps (USPS and the “informed” app). Log into the desk top site version, and she says: “you can’t use the service because it’s under a business name”. I said no that is my name and it’s not under a business, please look again. She then says: “oh ok”, let get you registered.🤯 By this time I’m pulling out the last strand of hair I have left. I go step by step, and let her take the “wheel” from “Jesus”. And she tells me “let’s try getting the code by mail”. I asked why because I would like to use the services now. She then says:” go into your nearest post office and get verified”. I said why would I do that with this pandemic going on when it clearly gives an option to do it online. She says:”let’s try it by mail and it will send you the code online”. (Are you kidding me !!!) I asked her how would that be possible?. Ms “technical” “help” says: “Ma’am do you want me to help you or not, you’re not letting me finish so I can help you. Choose by mail and you will get the code online”. So I do for the heck of it. With a glimmer of hope that she’s an actual “technical” helper”. And I what do you know: “thank you for your mail request, you will receive your code in the mail”. So I read the message to Ms “technical” “helper”. She literally says: “Ma’am I didn’t tell you to chose that, because now you have to wait for a code in the mail”. At this point I died and was looking down at her. I gather my thoughts, and I asked is I could speak to someone else a supervisor preferably. She says: “they will tell you the same thing”. I reminded her that the calls are being recorded. She then says: “ there is something wrong with the app, you need to call Apple. Because we (USPS) don’t deal with the apps. This time I was really dead. No pulse. So I literally thanked her for all her “technical” “help” and told her I would call back and get someone else and hung up. I’m sure anyone reading this is also pulseless. Needless to say, this app is garbage. It does not work. If I ever get the verification code in the mail, I will enter that online and maybe then I will be “successfully verified” and be able to use this app. 🤥🙄😶
  • Garbage 4/5

    By Heymanhavefun
    Went through the whole registration process only to get an error at the activation page to receive the code needed to verify identity in a text message. Trash.
  • Works great 5/5

    By ajkolm
    Nice to see incoming mail and packages before they arrive! Very useful!
  • Surprised by negative reviews 5/5

    By KeepOnRunnin93
    I think the app is great. Maybe the latest updates have resolved some of the issues! It even logs in automatically once you authenticate!
  • Great when it works 4/5

    By Agniss27
    A wonderful invention. Knowing when mail is coming is terrific. Having the PO track anything, even letters, that go missing is amazing. Who knew that all letters are photographed? But there are times when the app simply will not load or will not function. Perhaps the USPS IT wizards could fix the problems.
  • Doesn’t work! 2/5

    By Venus1011
    All though I love this when it works, but it’s not working at all lately. Can’t even sign in!! So something about it or just delete this useless app!
  • Stuck at loading screen... 1/5

    By Puppy_Sariel
    I’ve used this for a couple months but now it just sits at loading and never brings up details. I tried removing the app and reinstalling but it didn’t work.
  • Please update 1/5

    By dutch62973
    I have had this app for a long time now with very few issues. However, recently it started taking FOREVER to load, if it loaded at all due to timing out. Please update and fix it
  • Sign in 2/5

    By Littlrone1022s
    Cant sign in now think u need another update!!!!!!!!!!!!!
  • Terrible 1/5

    By Jhang you
    Slow as hell just get the emails
  • Relogin relogin relogin, just bad. 1/5

    By JimmyJoeJimmyJoe
    The days are always wrong too
  • Timing out 2/5

    By Reesee527
    For the couple days APP will not load, keeps saying time out retry please FIX!!!!
  • Awful App 1/5

    By ReviewerExtrodinaire
    This app needs a lot of work. It is extremely slow in loading. Embarrassing app
  • App not working as of 5-25-20 1/5

    By chicca71
    App not working, will not load. Please fix
  • Not the best 1/5

    By Mrs.4
    It’s good when it works...... Most of the time, it has not worked correctly. It keeps saying “loading” and then it will say there was an error and try again. When you try again, it says the same thing. I have tried to turn off my phone and turn it back on AND deleted the app and then reinstall it to see if it would work..... NOPE, continues to do the same thing!
  • Not working 4/5

    By Name675
    Keeps timing out. Have deleted and reinstalled app and it’s still broken.
  • Landscape please 4/5

    By BearNPuma
    The app works EXACTLY the way it was intended and sometimes alerts me to deliveries even before the shipper would. I just want it to slide to landscape mode on an iPad. Simple.

    By ESQUIREmjb
    This is a great addition to your everyday task list as it affords me with information on my mail and packages that will be delivered daily in one Application. This App is so WONDERFUL that when you have setup your notifications it texts and emails you. What a glorious feature! On days when I do not have any mail or packages scheduled, I do not check the mailbox. This is one of the greatest investments for me.
  • No Landscape Mode for iPad 2/5

    By fyreous
    This app works well enough, however I am disappointed that it has not been updated to work in landscape mode for iPad yet. Would like to see that as an update soon. That issue aside, it is nice to see photos of my mail in advance.
  • Sign in 1/5

    By gwe1953
    Does not work. Cannot sign in. Your bug fixes are no good. Once again the government fails. What a surprise.
  • Won’t let me sign in 1/5

    By Wrost games
    I signed up did the verification process and everything and now it says invalid username or password even though I am using the correct username and password
  • Worthless 1/5

    By bp.nicole4
    I’m sure if it’ll actually let you log in it would be a helpful app but beware of the app quality. I go through the entire sign up process. It says it created the account so I log in. It has me verify my phone number and it claims it is unable to send messages to my phone. Ten seconds later I get a text asking me to reply YES so I do. Then it makes me close the app just to get it to work. It has me verify my phone number AGAIN. So I do that and enter the code. It says it was successful and to log in yet again. When I go to log in again it now says my username and password are invalid. What a giant waste of my time.

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