Not user friendly 1/5
This thing constantly logs you out and doesn’t remember your login credentials. I create complex passwords to make my accounts harder to break, and because of this I never remember my passwords off the top of my head. I rely on Face ID or that little “remember me” checkbox. The fact that they support neither of these options is very frustrating. And insult to injury is the fact that they automatically log you out several times a day.
Won’t stay logged in, app not working at all 1/5
This app could be very cool and very useful if it worked half the time. It’s always logging me out after I’ve told it not to. I haven’t been able to log back in. Tried to do a forgot my password and it says system services failed.
Not even worth one star 1/5
I don’t know how people are giving this 5 stars?? Shows I have had zero mail past couple days and no mail in the next few days? Even though my mailbox has had something every single day?? Disappointed as I really wanted this to work
Postal Manager Confirmed it does not work! 1/5
I downloaded this App so I could have a “Sorry We Missed You” certified letter ReDelivered. This function does not work at all. Wasted too much time & energy on this and the letter was sent back. Extremely frustrating & quite frankly, completely unacceptable. Would give a zero star if I could.
Have ID FOR > one year. LOVE IT! 5/5
I’ve had Informed Delivery for over a year now and love it. The email delivery works great so now I’m getting the app. Don’t believe all the negative reviews. I truly believe the writers expect to much. I never had a glitch until yesterday. I did not get an ID email yesterday or today. Figure the USPS computers are having a problem and it will be fixed quickly. People get so unnecessarily upset when anything goes a little haywire in their life and jump quickly to post angry reviews. I’ve had NO PROBLEMS in the last full year that I’ve had the service. I even caught a temporary mailman lying about package delivery to my home. Said I was not home so he left note on my door. That was a lie. We were both home all day and the front door was open. My four dogs would fave gone crazy if the mail truck pulled up. Turned out that he was a new employee and didn’t deliver to our whole street that day. THIS WAS NOT THE FAULT OF THE INFORMED DELIVERY SERVICE. But the service is responsible for catching the guy in a lie. Lolol. I love this service!
App Sign In Impossible 1/5
I can’t sign in because the text verification. I’ll text “yes” and it won’t send me a verification number.
10 mile run 5/5
Love this app when you live 10 miles from the your PO Box being able to see what you don’t need today,,it’s great
Worst app ever 1/5
I have tried 3 times to set up an account and all 3 times it has told me that all of the info I just entered is invalid. This is just sad but from what I can tell it’s tied to the USPS so that explains a lot. Total waste of time and space!
Worst working website I have ever seen!!!
Worthless P0s 1/5
Worthless app. Asked to log in to multiple accounts then in the end did nothing. Asked to register via a snail mail process??? What year is this? Typical from the post office I guess.
Security code message never arrived 1/5
Every time I try to log on ask me to provide my cell phone number for security passcode message
The messaged never arrived
Redelivery Options doesn’t work 1/5
The redelivery options to verify your identity doesn’t work. Don’t waste your time.
App is a waste of time 1/5
Filling out verification after verification. Tells me I’m not eligible for informed delivery. Waste of time. I see why this app only has 2 stars.
Better than I expected 4/5
After reading all of the bad reviews, I almost decided not worth the trouble. Though I really liked the idea of being able to see what was going to be delivered in the days mail. So I decided to give it a try anyway. It’s not the easiest app to sign up for, seems they could have made it a bit more user friendly. That’s the reason for the four stars. Once I signed up for an account.. I was pleasantly surprised. The app does do exactly what what it says it’ll do. I could see what was going to be delivered in todays mail. Just what I needed.. now I can be home when I know there’s a piece of sensitive mail being delivered. Great app!
App could be great if it wasn’t for the USPS 1/5
Honestly I love the idea of knowing when packages come but for the past weeks it really has not worked. It shows packages that are on the way and then a day later they are no longer in route and seemingly have disappeared, only to show up a week later without notification. Or there are packages that they claim are in route but never show up. But I think the main issue is the post office employees that have become incompetent and must not be doing their part of the job to make this app work the way it should.
I don’t get the SMS code 1/5
The sms code never comes. Weird. I’ve never had this problem with any other service I subscribe to.
Informed delivery via the Usps website works very well. But this app....doesn’t work. At all.
Worked great for a month or so 1/5
By Anonymous 201919
This was a great app to have, but it will no longer load, so I cannot report missing pieces of mail, which was the whole purpose for signing up for this feature.
App is frustrating 1/5
This app is complete garbage, I put I several different e mail addresses and it kept telling me they were invalid, trying to get my package, thanks for pissing me off, maybe you can send me some Advil to get ride of this headache your app gave me
Lousy app 1/5
Worst app. So difficult to confirm my identification. They asked for my cell number which I’ve used for the last 20+ years and they said they can’t identify. I wish I didn’t have to give one star
Invalid app 1/5
By christina browning
Tried signing up Gave cell for verification code an not a text in sight how dumb is this now I made an account that is not in use an I can’t find a way to disable or get ride of it
Why not Monday? 3/5
By Felicity Porter
This is a great service and it’s really helpful for me. I run a home based business and I love being able to check on incoming payments, invoices, and orders. However, why does it NEVER work on Monday?? It’s a joke at this point when I log into the app on a Monday morning and there it is: “there are X mail pieces for which we do not currently have images that are included in today’s mail”. Every other day works fine. So is the server down from Sunday or is is just no one feels like getting up early on a Monday to do the scanning?
No mail reported 1/5
I’ve had the app for over a week and there isn’t a single piece of mail showing up on the app. Since there is no mail delivery to my neighborhood, I’ve been using a P.O. Box at the post office. I don’t drive, so I can only get out there a few times each month. I find it impossible to believe I have zero mail, since whenever I do get there, the box is always stuffed with mail.
Another USPS Disappointment 1/5
Like everything the USPS touches this app is a mess.
I want this service... 2/5
...but I do not own a cellphone. Can’t you use my landline?
Don’t bother. It’s the Post Office. 1/5
Informed? I don’t think so. Once again today my mail did not arrive. When I called the post office, I was told that the informed delivery is only a guideline. Where it says mail is scheduled for delivery today, that means it can show up sometime in the next week. If it doesn’t show up after a week, and I should call and let them know. Ha ha.
Impossible To Set Up 1/5
Autofill password from keychain doesn’t work
Text verification doesn’t work — no text is ever sent
Decreasing accuracy 1/5
By Jambalaya in Avoyelles
Initially it was accurate. Now it is poor. Never correct
Nothing great 1/5
Not the best app in the world. Many times it says “service unavailable” and other times it doesn’t send the daily notification. More like a toy than anything. After several months it quit working. Shows my account disabled. What does that mean? When it does work most of the items received are not shown. What purpose does this app serve?
Love it 5/5
I subscribed to the emails too and get to see what’s coming in the mail that day and upcoming packages. 9/10 it’s correct !
I signed up for the service using a email address that I rarely used. This address was used for only 3 sites. After signing up for Informed Delivery, this email address has been bombarded with spam. I am so glad I didn’t use my primary address.
Unable to complete verification 1/5
I’ve tried a few times and it never sends the verification text. Idk if it’s because I have t-mobile or because I have and iPhone or if because this one time I used fedex to ship a package and now USPS is holding a grudge...
Good app 4/5
I like the app it always shows what mail I have coming and enjoy the added tracking status for packages.
I’m not sure why this couldn’t have been added to the regular USPS app and instead of needing two apps??
No good 1/5
Every since the last update I can’t even log in
Does NOT WORK 1/5
I forgot my password. Using the “Reset Password” process with answers to two secret questions the App tells me that I’m wrong on my MOTHER’s MAIDEN NAME and the CITY I WAS BORN IN. My mother is 75 years old, and I am 57 years old. So the answers to both questions have not and WILL NOT change.
There is NO WAY to get this straightened out - not even in person at the Post Office. App DOES NOT WORK
Inform app is the best 5/5
I love this app it tells me when I get all my mail and my packages I know what mail I get and my packages also it’s a great app I love it
Essential if you are far from your mailbox 3/5
Security of mailboxes is such a severe problem that I used a PO Box for years. I have managed down paper mail as much as possible but there are still a few firms (WellCare, are you listening) that insist upon sending statements and even medical data through the USPS. While most of what is in my mailbox is junk, It is great to be able to use this app to see whether there are first class mail or packages in my box.
Security and accuracy are the concerns of the registration process. As a security professional, I think that it is a little over designed; the first few times I tried to enroll I failed, with no remedy. However, there have been reports of fraudulent enrollments.
I had given up until I got a security code from the USPS in the mail, a remedy that could have been available earlier. The USPS trusts the mail even if I do not. Even with this code, enrollment was still difficult but it is one-time and now it is over.
Once enrolled, use of the app is very easy. When the app shows me an image of the envelope or label, it is there. Some users have complained that they were not notified of mail that was there; I have not used the app long enough to know about that. I will let you know about my experience.
All that said, it often fails to tell be about First Class mail, the mail that I most do not want to sit in the mailbox. This is a problem with the service, not the app. One hopes that it will improve with time and use.
Gets the job done 4/5
The app is a little clunky and a little out dated but it gets the job done. I get to see Mail pieces that get scanned through and know when packages are coming my way. I hope the app gets faster with updates.
This “app” is just a portal 1/5
Not really an app its a web portal to Informed Delivery. Just go to USPS make a bookmark and skip this crabpy app. So much money wasted on incompetence USPS.
Used to be great 3/5
I’ve used this app from the beginning and it worked great. However, I recently got a new phone and it won’t work now. It wants to send me a verification text but the text never comes. It says the app hasn’t been updated for 7 months. I think the USPS needs to work on the app if it wants it to be successful.
Cool app 5/5
I signed up Friday and I got my first email in Monday and in the app of what will be delivered plus it informed me of the packages
Good idea, lousy app. 1/5
Signed up and tried to log on to see what mail and packages are on the way. 25% of the time it works fine and is very helpful, but the other 75% it just sits there at “Loading...” with a spinning circle until I get frustrated and close the app. Uninstalled and reinstalled, logged out then back in but still the same thing. “Loading...”. Fix this app or reboot your network or something. This is getting ridiculous.
Will NOT Load! Very Frustrating 1/5
By Free spirit 19990
I’ve tried and tried to get it to load, yet I wait and wait and wait, and still nothing happens. I’m not sure why this hasn’t been resolved as it appears to be a recurrent issue amongst users. Please help us utilize this application by fixing the glitches on your end!
Rarely works properly 1/5
Most of the time it fails to load any information. I’m not willing to sit and wait 30+ minutes for it to possibly work & show me what’s in the mail for today.
Basically it’s 90% useless. The package tracking is better than the mail part, but if the USPS loses one of your packages, you can forget about receiving it, even if you report it lost. I reported a lost package over six weeks ago after waiting a month for it to arrive. I’ve yet to hear if it was found, if they’ve stopped looking for it or what. And this isn’t the first time I’ve had packages misplaced or disappear completely from somewhere in the postal service.
I’ll be deleting Informed Delivery most likely. I can track packages without this cumbersome lump of an app.
The Informed Delivery App 1/5
• Very slow
• Never loads
The app needs improvement. I love this app. Use it everyday. Wish it worked better.
Its been a great app 5/5
I have no problem with it. Use it everyday.
Doesn’t work. 2/5
Although the worked a few weeks ago...I am now dealing with an issue where I sign in and I’m asked to verify with my cell phone number. I wait for the text with the code and nothing is sent to my phone. Not sure if it’s a big, but if so USPS team I’m giving you a heads up so it can be resolved. Other than that it’s pretty cool to see incoming mail so I can decide if I want to drive to my p.o. box in the event that it’s a document I need ASAP. If you’re looking to download it, just know that the USPS does not show every piece of mail. And lastly, I had mail shown to me and the email to notify disappeared as well as the picture of the piece of mail on informed deprives. Not sure if that is on USPS or an invisible man checking my mail. Nonetheless, I believe this app will be great in the future to virtually check your mail. For now, a few glitches need attention.
Have a beautiful day!
It works as you would expect 5/5
I’m not sure why the low rating🤔 cause the app does what it says, it informs you of incoming mail, and it’s works. Maybe there was some hiccups at some point after the launch, but it’s a free app that helps keep track of your USPS mail.
Idk, I don’t usually leave reviews for apps but this one works and is under appreciated.... probably millennials with the one star ratings and other people having some asinine expectations🤷♂️
The app itself is too slow , I’ve been waiting a whole hour for it to load 🙄😭. I DO NOT RECOMMEND!