Registration failure 1/5
Tried to register twice and keeps telling me name and password not found. Great idea but Terrible app. One of the reasons I don’t trust the government to run things like healthcare. They don’t answer to anyone.
It's an app by the post office. Of course it doesn't work. I downloaded it, got the barcode, drove to a physical post office with my identification, got approved, they scanned the bar code and I walked out of the post office with the informed delivery app working. That was yesterday. Today it doesn't work. In fact, according to the USPS, I've never signed up or had Informed Delivery. I called customer service today because I couldn't log on to the app (which worked yesterday). After being on hold for 55 minutes, I talked to a rep who told me I've never had the service. She said I had to go to the Post Office to apply in person, which (and you're reading this correctly) I had just done the day before. I asked her why I should do that again since it clearly didn't work? This app is garbage. So far I've spent an hour going to the post office yesterday and an hour and 8 minutes on the phone today. I'm no better off. The USPS OWES ME 2 hours of my life. Don't waste your time.
DON’T USE! 2/5
DEAD APP. THEY ARE TOO LAZY TO UPDATE IT.
Don’t waste your time, I was excited at first with the whole concept but this app needs some major work. It doesn’t work.
Poor developed app 1/5
After multiple attempts to finish registration it’s not possible (I am not getting sms code)
Used to love the app 1/5
I loved the app until recently when I updated my phone and can no longer log in. I can log in online, so I know I still have an active account because all my info is there and it’s accurate. So, this review isn’t about the service, but the app itself. It prompts me for my phone number to send a verification code that never shows up. I’ve tried multiple times over the past 2 weeks. I’ll still use the service online, but I miss the convenience of the app.
I have noticed sometimes you don’t get the mail the same day sometimes you see the mail for the near future
I finally got verified. I wanted to use this because my mailbox got broken into and I have been picking my mail up at the post office for over a month now. It shows no mail everyday, yet the post office hands me mail when I go to pick up. It seems like this app works great for some people and not for others. I wonder if it depends on the post office?!
Useless App 1/5
First, I want to say I like the USPS!
But this app is terrible. You must jump through many hoops to even create an account. It’ll request a phone number, but with some phone numbers it won’t allow you to create an account even though they received the initial text message from the app (it just informed me by text I couldn’t receive the verification code through text). After downloading a few texting apps since my primary mobile phone number didn’t work, I finally found one which could receive the verification code. Afterwards, I was prompted to verify myself where you have the option to do it online or in person. I wasted my time going through the online process only to be told I couldn’t be verified online.
I was really excited to have an idea when I’d hear from my soldier in basic training, but I’d rather not waste more time. I’d probably go into a post office and be told I wasn’t eligible or something. Plus, they want your mortgage, utility bills, etc. to verify you in person. I think I’ll just be patient instead, despite disposing of 30 minutes of my life to play games with this app.
I can’t even log in 1/5
I’ve created a user ID and password multiple times and every time I go to login it says it’s not valid. It won’t let me reset it or use “forget my password” or “forget my ID.” it says I need to create a new account. And I know I’m using the right information each time!!!!
Who in the heck is working on this app? It’s tells me my address is eligible. I end up creating two accounts and still can get in. And I feel uncomfortable that I have answered those security questions for them to not provide a service.
Big Fail 1/5
This app doesn’t even let you verify your account. It says a code will be text, no code was sent. Tried again multiple times and still nothing. It won’t even let me go back and select a different verification option so I’m just stuck at the prompt to verify my account.
Dumb factor authentication 1/5
They require sms verification but the sms never arrives. You have to then kill the app, re-login and repeat the sms verification the second time. Then it sends you the SMS.
A very bad bug that has been around for at least a year at this point. Wonder if they hire undergrad freshman to write the app then never make big fixes.
By Blue H20
I use this App all the time now. Found it after hearing about missing mail. This app allows you to view pictures of mail on its way to you as well report it if you do not receive it.
Was great. I am now getting signed out all the time. Then it will not accept then it does accept on the app and then I receive a piece of mail for each time I attempted to sign in. Sounds likens waste of $ I do like the extra security but maybe review submissions so there is not multiple going out and please fix the signing in issue. Add the fingerprint reader. Because the remember me option is not working.
I recently had to get a new phone and re-download the app. I’ve been trying for over a week to get a verification code texted to me to set up my app. I still haven’t received anything. I love the app but need to be able to use it!
Problems with informed delivery 1/5
Adding tracking numbers to informed delivery seems to be down a lot!
Accessibility Issues! 1/5
This app is as useless as my postman. I have reported on three different occasions that this app has accessibility issues that affect the blind. They could care less, and sent ridiculous generic responses that have absolutely nothing to do with the issue.
They give you an option for delivery instructions on packages, but 3/4 of the time it tells you not available on this package.
Leaving this blind individual having to walk a mile to a locker. Since they're too lazy to deliver packages to a disabled individual.
Luckily, I've been able to get some retailers to stop delivering by USPS.
Don’t waste your time!
This app is very helpful. Sometimes it takes it a bit to load. But I’m not complaining. I can see that I have letters from my son who is in basic training right now. 5 stars!! I think it’s time to update your app.
Total Junk 1/5
By JuJu Bean 011
Tried signing up for this, filled out all the necessary fields and the app would not let me sign in, tried numerous times and still no success, definately a garbage app
A Welcome Tool But Needs Work 3/5
By Ctgriffi in TN
I get mail. You probably do too! My mailbox is about 200 yards from our front door, so it’s nice to know what’s being delivered, before making the long trek, and that’s what this app does, mostly.
In terms of a critique, I would suggest that the actual user interface is pretty janky on my iPhone: it’s unattractive and seems to jerk around when scrolling. Also, the upper info display is unintuitive; for example, today it’s declaring that I have “6 Mailpieces and 16 Packages.” In fact, only ONE letter is being delivered today... I have no idea what counting method they’re using to generate the other info; it seems nonsensical and unnecessarily confusing.
I would suggest identifying the primary purpose for this app (be very selective!), get some UX design help, and do a reboot on this project, Dev Team!
Great App.... when it works correctly. 2/5
I think this app needs a wee bit of a tune up.
It frequently does not Remember Me and won’t open up without going through the sign in procedure again. The information does not always match the accompanying email I get for my deliveries.
Today my email shows my package will be delivered tomorrow and the app says it will be delivered today.
Also, recently my app said delivery today. A while later it said delivery date unknown. Then it later changed to delivery two days later. Two days later is when I finally got my package.
The app on the computer has this same problem as well.
I’ve tried calling the post office but nobody seems to know very much about the app or how to correct it and have even suggested that it is my phone at fault, or my computer at fault or telling me that they are so busy due to the high volume of mail they handle. UPS has a high volume too and I have never had a delivery problem with them. Just say’n.
I’ve noticed that the informed delivery app has a disclaimer that says that if you don’t receive your mail to give it a week before reporting that you haven’t received your letter or package.
For all the great potential this app has you would think someone at the post office would take more effort to make sure that this app is working smoothly as it should and has a better accuracy level than it has now.
And please... get the bugs out of the sign in process so that I don’t have to keep signing in so much.
As a daily user I am really trying to depend on this app and hopefully it will get the bugs out soon and become more reliable.
Waste of space 1/5
By Mel's time
This app isn’t worth the space it takes up on my phone or the time it took to load it. Often shows 0 pieces when there is mail. In the 3 weeks I’ve used it, not one day was it accurate.
Logged out 1/5
When the app opens I’m taken to the preferences page, when I click cancel at the top right it logs me out. The app itself is useless.
Suddenly stopped show packages unless I manually added them. This happened after the app logged me out then when I logged back in all my saved names for my packages were erased. Since then every package I’ve had to add manually.
waste of time. 1/5
By Kilometers lover dollbaby
this app is bs. they have you create a account just to be stopped at the verification step. I never write reviews but this app was a huge waste of my time.
Fix Issue 2/5
By Symone Davis
Please fix issue. App is not showing recent purchases that’s been shipped already. It would be great to see an update!
It still needs to be updated you can’t see important mail in the box it could use some work but it’s ite
Fix it! 1/5
This has worked great in my browser on my desktop, so I decided to go mobile with the phone app. Worked great until I tapped the right-pointing arrow by an incoming package. Then BOOM, the Blank White Screen of Death from which there is no exit, as it is b-l-a-n-k! Instantly useless app! Fix it!
Quit working after upgrade 2/5
This app use to work but now does not recognize my user name or password
Can’t even use it 1/5
By Bring back Pony Express
Mail delivery in my Chicago neighborhood has been terrible ( close to zero for me) in the past month. I tried to email usps to inform/ complain. I went through the whole process and then there was no button or anything I could click to submit !
Then I tried to download “ informed delivery” app. It took way too long but it finally said I was ready to use it but needed to be verified. I answered all questions and then read that I NEED TO HAVE USPS MAIL ME A LETTER to verify !!!!! My problem is that IM NOT GETTING MY MAIL!!!!!!
I can’t even use the app to see what I’m missing.
A neighbor did use the app it showed she’s missed only one piece of junk mail. It didn’t show her husband’s missing paycheck!
Change of address. 1/5
I changed my address and the app is telling me I need a validation code. Nowhere on the letter I got has a validation code.
By Here is the solution for it
Half of the mail I see is scanned, never arrives at my house. The post office doesn’t care about their stealing employees. What’s the point of reporting it? They can’t even get out of their vehicle to deliver certified mail. They just leave a note in the mailbox to pick it up at the post office. When I was home all day specifically for it because of the informed delivery in the morning. 👎
Terrible app. 1/5
If you report mail that wasn't delivered and no one from USPS follows up, what's the point of reporting it? Even though it's a free app, don't waste your time.
Quite possibly the worst app ever made. Best I can tell it has two screens. The sign in screen and the preferences screen. I can either change my preferences or I can sign out. Or of course back in and do my preferences again. Whoever publish this app should be fired.
Free app that works!!! 5/5
It’s a great app. That I paid $0 dollars to get. I got it free. Free! Thanks USPS!
(No tax money goes to the USPS.)
What’s in my Mail? 5/5
I am getting informed email of what I’m getting in my mail everyday. One day was standing in line at the post office and saw a poster advertising this app informed and decided to try it. It works great tells me what I’m getting in the mail even packages the same information as I’m getting in my email. I do recommend this app.
no longer works 1/5
The last few days a blank page appears. Please fix.
What is going on? 2/5
My package has said it’s in route to the next station for two days. I live less than 20 minutes from the distribution center and 10 minutes from the hub it’s going to. Why not just call me to come pick up my packages from the distribution center. Hell let my dad bring it home since he works there and I’ll get it from him since I’m 5 minutes from him. Ridiculous!
Not sure why all the negative reviews 5/5
So glad I have this...I keep an eye on important mail and if I’m only getting junk mail that day I don’t have to worry about rushing home to beat the thieves
The app quit working and so did the emails from the post office.
Worst app 1/5
I down loaded filled out all the information asked for got e mail code interned it and when it took me to sign in it says my username and passcode is wrong ! This is frustrating! So is someone else getting my info so they can steal my mail?
Used for what? 1/5
I downloaded this to scan a missed delivery slip and arrange delivery, as per instructions on slip. However, there is no way to scan the slip! What it this app for?
Satisfied satisfied satisfied 5/5
I have been using this app your many years now and it is excellent if you are expecting a letter to know when it is actually arriving is awesome. Hats off to the developer. And tracking packages is also awesome. A MUST HAVE EVERYONE.
Bad app 1/5
This app is absolutely useless.
Excellent idea! 5/5
The app was a little tricky to setup, but I was surprised that it really did work. I like that you can actually see what mail is expected to be in your mailbox. The app still have lots of room for improvement, but I am just happy they made something that is functionable.
They don't "inform" you until your mail is already delivered. 1/5
The purpose of this app is to inform you of what mail you can expect to be delivered that day. I don't receive an update until after that day's mail is already delivered. It always says it was scanned around 7 am, so why the delay? This is the federal government, and they can't don't any better than this? Smh...
Love this app! 4/5
I love this app and being able to see when my mail is arriving. I’ve had a couple of times when my mail person has delivered an important letter to someone else’s mailbox and I’ve been able to track it down. It’s scary to think how often this has happened without me knowing about it before I had this app. The one suggestion that I would make that in my mind would make it a five star app is if you could delete the delivered packages easier. It seems like you have to go through a lot to remove them from your “watched list”.
Completely useless. 1/5
Just as I would expect from another government funded project we didn’t need. Way to maintain expectations! Taxation is theft!
Waist of time 2/5
It’s a waist of time. Half the time it just tells you you have mail on it’s way but the pictures aren't available. Well, it’s usually a safe bet to assume that mail is on it’s way. I’ll just wait and see. It it ok with expected packages but I will just use the site and not app. It’s not worth space waisted.