Great service... 5/5
By Happy 2 !!!
I am very happy with Instacart, and I’ve had them since the pandemic ... so glad.
Very Happy 5/5
Having hip problems, so a trip to the grocery store is very painful. Used for the first time tonight. The whole process was great. Looking forward to using it a lot more😊
Fair pay 1/5
Until Instacart pays it’s workers a fair wage and respects their shoppers, I am deleting the app and my account.
Today, the Gig Workers' Collective is asking customers to support in protest of the ongoing decreases in batch pay.
If you order groceries through Instacart, you most likely aren't aware of how they exploit their shoppers, many of whom rely on this income to support their families. Despite all of the fees and upcharges we pay as customers the base pay for shoppers has gone down. Instacart shoppers now depend on tips to make a living wage, as the average order pays them only $7.00. Ask Instacart to start paying a fair base pay so they do not have to rely on tips. I have deleted my app in support of them and I hope you will do the same.
Needs Better pinpointing 3/5
When at time I put my address to where it needs to be delivered. The pinpoint marker is pointing at the wrong location. It points at the Church at the end of the block. You should let us adjust the pinpoint marker to where it should be located like other delivery services let’s us do. That way it doesn’t get delivered to the wrong place because sometimes your shoppers don’t read the delivery instructions and don’t bother getting in contact with us if they can’t find our address.
My first order 5/5
By Feline Muse
I’m so happy ! Just moved and am too tired unpacking to go to the store. I will use them again soon!
3 things for $26 1/5
Everything is way to over priced.
First Time 5/5
By GP DS
Brittani K did a great job and we will definitely be using Instcart in the future!!
deleted to support the instacart shoppers & delivery folks 1/5
instacart would be nothing without the incredible people who shop for & deliver our groceries when we as customers can’t do it ourselves. pay them what they deserve, i will not be using instacart again until the workers’ demands are met in full
Super-duper! You guys are awesome -- and speedy! And everything was right on. Glad we found you. Enjoyed the whole experience!
Almost perfect 4/5
Everything was as ordered. Communication was great. Only thing missing was a receipt?
Only as good as its shopper/delivery people 2/5
I’ve given this app two or three chances, put some simple grocery requests in, and either items end up missing, or get substituted for something I didn’t select, and then may get delivered to the wrong place.
If you’re in an area where the shoppers pride themselves on doing a good job, you might like this app. If you don’t, you’re going to be frustrated and disappointed, wishing you had not wasted money on delivery and tips, and had gone to the store yourself.
The other frustrating thing about the app is that the store is almost guaranteed to be out of at least a couple of items that you selected. You can try to substitute, but sometimes they’re out of those items also! There’s no updated inventory.
The only positive thing about Instacart is that if you’re sick, unable, or desperate for groceries and you can’t do it yourself, they’ll diver it and you won’t have to starve, even if half the order is wrong. You might have to leave the house to go looking for the delivery spot though! Might end up in front of your neighbor’s house.
I’ve been using Instacart exclusively for a couple years and am now deleting it. I cannot stand by an organization that abuses its gig workers so egregiously. Pay your workers by order, not batch. Re-introduce item commission. Stop unfairly punishing shoppers for four-star ratings. Give shoppers occupational death benefits! And raise the default tip to 10%. I will never re-download this app unless these changes are made, and permanently.
they have no control on service quality 1/5
the first …person who delivery and shop your groceries isn’t their employee, they’re contractors (none specialist untrained peoples signup for their work)
instacart doesn’t have any on field supervisor on control the work… and lots of time they send rookies to do your groceries…
if you feel quality is bad, feel free to request refund for bad items or even your whole purchase…
they guaranteed you 100% satisfied is because they can give you full refund.. but they can not guaranteed good service quality…because inexperienced people doing your order…..
Pleasantly Surprised 5/5
Tried Instacart this afternoon for first time ordering beer from Total Wine. Order arrived, delivered to my front door in less than an hour. Really great Service!!
Worker mistreatment 1/5
PAY YOUR WORKERS BETTER!!!!!
PAY YOUR WORKERS 1/5
Deleting app ggggggggggggggggg
Wrong order 1/5
I paid for a order and got someone else order so it’s still sitting outside. If u missing dog bones and yogurt please come get your items
So, because I use this app to order our liquors to restock every ONCE IN A WHILE, they’ve put an actual ban on my account! “Substance Safety”
As if that problem would ever be helped by Instacart making my at home shopping experience impossible. I can’t order FOOD. Because they think I order too much liquor. Honestly if this app gets any worse they might as well trash it. And they pay the shoppers pennies!? Yet charge a bunch of fees to help “support the app” 😒 this app has become a literal joke. Stick to Shipt.
Constant Late Deliveries 3/5
My family got me an Instacart subscription after surgery for breast cancer so that I wouldn’t have to drive to the store if I needed something. While I enjoy the convenience of not leaving my home, I’ve had to cancel orders due to delivery time changes and several orders have been delivered much later than the delivery time initially given. I would only use this service if you really don’t care when your groceries show up.
Worse customer service I experienced! 2/5
Not all the deliveries are always complete, some items may arrive in bad conditions or they are bad quality. Instacart will refund for those items that are damaged or missing. Now flagging this issues got my account “inactive/blocked” after paying the FULL year subscription and I only got to used 8 months from that subscription. Some deliveries will arrive just as I requested but the majority always had issues. When my account got blocked, I lost count of the number of times I called customer service. They kept saying I had to wait 48hrs for the “Trust & Safety” team to contact me, they kept “escalating” my case but I NEVER received a response from the Trust & Safety team. Sometimes, I got responses like “I have unblocked your account” but everytime I would go back and try to place an order, the account was still blocked. I can’t help but to feel robbed because I wasn’t notified that my account had been blocked, I’ve been lied to by customer service representatives that claim my account is ready for use and is NOT and all because they have an INEFFICIENT system to deal with claims about wrong, incomplete and damaged orders. Save your money and check for a different service, hopefully my review will save you troubles.
Crooked app 1/5
By v bc hhhhh
Banned us for “complaining too much” because they were constantly mucking up our orders and trying to steal money. The folks behind this app are crooks.
Horrible Customer Service 1/5
I used to love Instacart, but this recent transaction has really spoiled the whole experience for me. I ordered two pounds of meat from our local grocer, however what arrived was 0.755lbs of meat. I was still charged for 2 pounds of meat. It was a horrible experience trying to explain this to their customer service team. I was out to $20. I sent pictures, I submitted multiple help requests. Finally I had to contact them through phone, and after a very long call and being out on hold multiple times I was only offered a $10 credit. Meaning they wanted to keep the other $10. I order $30 worth of meat, $10 worth of meat were delivered. Come on, do better.
So Easy 5/5
I just had open heart surgery and getting around Costco was something I couldn’t do quite yet. I used Instacart at my sons suggestion and was so pleasantly surprised!
The girl who took care of my order was fabulous. She called from the store to suggest options for things that weren’t available and delivered quickly! She was lovely and I got what I needed!
Quick and easy 5/5
Love this service
Love this company 5/5
I have mobility issues and being able to have my groceries delivered is wonderful. I prefer Instacart because they always check with you before substituting any item that is out of stock.
BUYER BEWARE 1/5
By California Calvin
I loved, loved, loved this service when I first started using it. So convenient and the delivery people were always pleasant. Then after a couple months I noticed that my bill was higher than it should be. $30, $50 even $70 on one. What the heck! Once I contacted them they reluctantly refunded me the money, but stated “the prices were sometimes different when their people picked the items up”. That wasn’t true because my items were from Costco and I verified what the prices were supposed to be. I would love to find an app similar to this one, but one that’s honest with their customers.
Too bad really, because I’d have used them forever!
Very happy 5/5
Have Luis before and he is always top notch and awesome communication and great replacement suggestions!!!! I woul give him 10 stars!!!
Dismal working conditions 1/5
By Timmy von Trimble
A blight on the gig economy
Deleted for abuse of workers
They fit so much stuff squeezed into a small screen - makes it very hard to use the app. They have pictures, ads, icons, buttons, stores info, squeezed all of this stuff into a tiny phone screen. Please keep it simple. I couldn’t find a search box.
Pay your workers 1/5
Pay your workers and stop ripping them off
Too many discrepancies 3/5
Too many errors and lack of communication make me hesitate when considering Instacart. Too many discrepancies and not enough oversight makes Instacart seem unprofessional and ordering seem risky. I don’t like rolling the dice on groceries, but that’s what it’s starting to feel like. I used to feel inspired with Instacart but now I feel doubtful. It is too bad too because I really need it to work. Not feeling it right now. 3/5 Carrots 🥕🥕🥕
Raise workers pay and improve their conditions before the upcoming IPO #deleteinstacart
Excellent shopper, kept me informed and made good choices. Except she chose regular shortbread cookies rather than the gluten free shortbread cookies I specified. I have a medical condition where I must maintain a gluten free diet. If someone specifies gluten free do not substitute non gluten free products!!!
Disgusting treatment of their gig workers 1/5
The very people keeping the company alive and running are being underpaid and unfairly punished for things out of their control. #deleteinstacart
By Solitary creature
Great delivery. Driver took great care choosing my items.
Instacart workers are demanding that the platform reinstate commission based model of pay. I refuse to use a service that treats its workers so poorly, and underpays them for their labor
Wonderful service 5/5
By Priincess <3
Instacart saved my life last year when I was a new mom working from home full time and nursing my baby. It allowed me to rest peacefully and spend more quality time with my child. This year I moved to a new state without my vehicle and not having friends or family so once again it’s making life easier. I appreciate this service tremendously. Thank you.
Exploitation, plain and simple 1/5
I refuse to support a company that so gravely mistreats and exploits their shoppers (the same shoppers they hailed as “essential” just months ago). Fairly treat and compensate the people that actually do the work that keeps your company afloat and fix the following: 1) Shoppers must be paid by order, not by batch 2)The re-introduction of item commission 3)The ratings system can no longer punish shoppers for issues outside their control 4)Shoppers need occupational death benefits 5)The default tip must be raised to at least 10% for every single order I will be standing with shoppers until their demands are met! #DeleteInstacart
Delete Instacart Instacart gig workers have organized a national boycott of the grocery delivery platform, ahead of a rumored IPO.
They're asking all customers to delete Instacart until it improves dismal working conditions by reinstating 10% tip and commission pay.
Service and tracking are great! Disappointed with tip info, which is much more than a year or two ago. Very expensive! $20 tip for 13 items!!
PAY YOUR WORKERS 1/5
By And amazing
DONT BE A SCAB SUPPORT THE WORKERS
Lazy shoppers 3/5
I canceled my subscription a month ago because I realized I wasn't saving very much and wasn’t getting anything on my list (depending on who’s shopping) yesterday I got a shopper that immediately started replacing every item on my list, it became apparent that she wasn’t looking for anything because I shop at smart and final twice a week and they’re always fully stocked. She was also replacing items with way more expensive items as well. After about the 8th item she replaced I asked her to stop shopping and I would cancel the order and go to the store myself. What do you know they had EVERYTHING on my list. Same location the shopper was lazy and I hope no one else had to deal with her poor customer service that day. I would give four stars for the customer care line, they canceled my order right away.
Deleted to Support Instacart Workers 1/5
Instacart workers requested customers to Remove Instacart to push back against their poor working conditions. Deleted in support of their cause.
No groceries were delivered 1/5
I never received the groceries on September 20 th please refund my money
Delete the App 1/5
Instacart exploits it workers! If you are an able bodied individual please delete this app! I understand that instacart has made all of our lives simpler, especially since the pandemic but the company is withholding the tips we give the shoppers! They also underpay them severely. Again if you are able bodied and have no issue shopping for yourself and family please delete the app!!!
Stole $106 out of my account at 4 am! 1/5
I wish I could give this app 0 stars because I never signed up for a membership at all and they decided to take the liberty of taking 106.96 out of my account at 4 am. Now most companies would let you know 24 hours ahead of time just in case if you signed up for a membership they will be charging this x amount of money but no. This company decided to not only give me a heads up they decided to take the money out at 4 am knowing that can’t nobody call a complaint about this activity. This has been the most shady experience I have ever been through. And then once you ask for a refund of course with all bank accounts companies can be so quick to take money out the account but when it’s time to pay me back it has to be 5-10 business days now had I would’ve had rent or bills to pay this would’ve went way worse.
#DeleteInstacart - End worker exploitation 1/5
1)Shoppers must be paid by order, not by batch
2)The re-introduction of item commission
3)The ratings system can no longer punish shoppers for issues outside their control
4)Shoppers need occupational death benefits
5)The default tip must be raised to at least 10% for every single order.
Stand in support of shoppers and #DeleteInstacart until these 5 demands are met.
Not a user friendly app 1/5
Not very user friendly app and it’s not really great to use.