Unacceptable 1/5
By J0ii
Missing several items, half is expired and it’s very inconvenient. Never again!
Overcharging 1/5
By gigetgetter
I placed a order with schuncks and my total came to 150.00 dollars and my credit card was charged 175.00 please explain
Easy to use app 5/5
By LARUSECA
I have tried several apps to order my groceries. They were difficult to use and I always come back to Instacart.
3 orders have smelled like smoke 1/5
By Bay Shea
I have been using Instacart since before the pandemic and was a big fan! I am also not a fussy customer, I’m understanding and grateful. However the 3RD time my order was dropped off reeking of cigarette smoke was the last straw for me. They did refund me, but I’m no longer subscribing because it’s a waste of my time to have to wipe down all of my groceries- and transfer things that I can to jars so that my fridge and house doesn’t smell like smoke :/ super bummed about it!!
EZ to use. 5/5
By Rocketmike
Oh my friend turned me onto Instacart
And so far so good. No waiting in lines.
Shantel review 5/5
By Ard - Anderson
She did an excellent job. I asked for a special place to put my items and she followed through. Made my delivery much more convenient for me to bring in my house. She was fast and efficient.
Great job!!!!! Thank you Shantel.
Grocery Roulette 3/5
By xxMUSIC-LUVAxx
Really great if you’re busy and have a general idea what you need! Although the shoppers do not work directly for instacart and don’t seem to have much training or minimum qualifications so you may, as I often do, end up being delivered spoiled or damaged products or swaps that leave you scratching your head wondering if the shopper was careless or has just never stepped foot in a kitchen. A bag of romaine hearts in place of a head of red cabbage for example. This can be avoided if you have time to follow along with your shopper through the app or online while they are at the store, but you have to stay on top of it because the app won’t notify you when they send a message or make a substitution. Still convenient if you are easygoing and flexible but don’t count on getting exactly what you asked for if you don’t have time to babysit the app
Fraudulent Business Practices 1/5
By DeshR
After an abundance of issues, I cancelled my membership, closed my bank account attached and submitted several complaints. I have had this account cancelled for months. I got an email saying payment declined for membership (that I cancelled and no longer have or approved charge). Knowing my main card attached was closed anyway, it’s frustrating, but okay. Or so I thought. Soon after, I got a payment confirmation email. They used an unauthorized payment method, and charged a $99 membership fee, that I cancelled. This is now the second time they have done this. I’m assuming it’s a common practice for them.
Horrible customer service no communication 1/5
By bertman2792
If I could leave 0 stars I would. For two months now no one in this entire company is communicating with me about getting my account verified. All the sudden I was locked out of my account for no earthly reason Incan think of and it’s been two entire months of literally no communication from their staff. I have gone through the verification process twice, and no results. Every time ai talk to one of their “agents” they promise a response in one to two days and I have yet to get one. Utterly terrible. The fact that this is able to happen means their communication system has a deep flaw and they should not be at the level they are.
Membership account errors 1/5
By 1iYota
I have been charged twice to renew my account. One of those charges needs to be refunded.
I am now logged into my account, and I am being charged all of the fees of a nonmember.
Please contact me ASAP about this matter.
Nancy Laporte
Tisha 5/5
By Dilek5
Grateful for the fast and efficient delivery late in the day. Tisha made great choices. Much appreciated.
Just don’t use it 1/5
By NaNa197250
The concept is great. Shop from home or anywhere and get your stuff delivered. Just don’t trust the shoppers. Missing items, items that seem they are some of it like grapes and communication is crap. These shoppers are dishonest. Yes, Instacart will refund you but it’s a waste of time waiting on your groceries or whatever and something is missing or damaged, that just ruin whatever you had planned with the stuff. Paying for something that’s clearly on the receipt but not receiving makes me not want to use them again. And I’ve used them plenty of times and it’s always something. I paid delivery charges and tip driver to bring my stuff, they should be obligated to go back and get it if missing or damaged.
Horrible experience 1/5
By jusdoitfluid
Instacart has done me a disservice the two times I’ve ordered, first they swapped out my Hawaiian bread with Tony pizzas without telling me. The second order they dropped off three houses down and I had to wake my elderly neighbors to retain my purchase. Are the drivers even being screened before hand, I’ve lost all trust with Instacart
InstaCart - 5/5
By WatDot
My 2nd order placed. I loved this service and delivery person, so am using again! 😊
Thieves 1/5
By B520!
Two 12 packs 70 dollars!!!!!! Seriously horrible company that is outrageous and quite frankly despicable. Overpriced and you don’t even pay your employees well.
Priority delivery time is not honored 1/5
By kfbevsh
after you confirm your purchase. Bait and switch!
Great shoppers in my area. 4/5
By Animal Rescuer 1
While the shoppers do a great job, I am frustrated by how often the inventory information on the site is wrong (the website shows many in stock items, but my wonderful shoppers send me a photo of an empty shelf. I wouldn’t like to see more items as well. Overall, it is a good experience and quite helpful with my limited mobility.😺
Worst experience!!! 1/5
By aaaavvvccccet
In the last week of August I ordered from Instacart and the very first time I got an open bag of frozen chicken. I contacted support for reimbursement and opted for credits instead of a refund with the intention of using Instacart again. I went to my account and the credits weren’t on there. Since then I’ve contacted Instacart support 6 times since then and every time I was sent another confirmation email and assured that my credits would apply to my account momentarily. This never happened so I contacted support one last time and they told me that my credits were applied and expired already seeing as how it had been over three months. When I took a screenshot of my zero balance and my empty credit history then I told support that I never received my credits and I’ve contacted support multiple times since then, he then told me that he checked the details and pretty much implied that I’m a liar and they’re not going to do anything about their mistake. I put my trust in Instacart and they did bare minimum and ripped me off in the process. I will never use Instacart again so I hope y’all enjoy the money you stole from me.
Awful service today 1/5
By Bethyblazo
I have used Instacart several times and have never had a problem, until today. The shopper arrived 1 hour and 45 minutes after I was told. He did not follow delivery instructions either
Horrible service 1/5
By spellman123
Instacart kicked me off .. said it was fraud on my account . How when I paid for all my groceries they really rude on the phone when you ask for help. They are ignorant and they don’t
Care about there customers. I will never use them again you shipt !! I hate Instacart and I should sue them for
Kicking me out and being incredibly rude ! They also took my payment 3 times when I kept trying to pay for my order so who really is fraud !!
Why was I charged )$100 1/5
By sydney122
My groceries in total was $85. I guess I accidentally pressed the subscribe to Instacart plus they really need to stop making that pop up every 3 to 5 seconds.
Ad apocalypse 1/5
By Meriannna
The fact I’m paying to use the service and there’s still ads is wild. Truly greedy and cluttered UI makes for an unappealing and bloated aesthetic
Dr. Rebecca McKay 5/5
By Dr. Burdette
I am enjoying using Publix pick up service. Recently, my poor mobility has kept me from doing my an shopping. I still prepare meals everyday even though I cannot walk well enough to stand for long periods or control my movements.
I am thrilled to be able to get special items from Publix. The InstaCart app is easy to use and I am so grateful that I now have access to the diverse selections at this premier grocery. Thank you!
Too many fees! 3/5
By Jane the Virgin fan
My order was $40. But I paid $59 in fees! (Including a 15% tip). That’s crazy!!
First time using and I loved it 5/5
By Borrelli412
I loved
!!New feature!! 4/5
By NCjames
A feature I would appreciate being able to experience would be that if you’re missing an item/items the next available shopper would be able to accept the order for the missing items and gets half of the original shoppers tip. Penalizing the original shopper for negligence and rewarding the next shopper willing to accommodate the customer that has missing items. Money back with no issues is great and I understand that it’s the easy route but I had bought the groceries for a reason and it doesn’t do me much good if they aren’t at my house and I can’t eat the money. There needs to be another option available.
Wrong order’s literally every time! 1/5
By Disco5458532
I’m done!
Overcharge 3/5
By titally disappointed
I just placed order for 23 .43 and Instacart charged my card 31.50 why?
Perfect experience! 5/5
By Nolden Nuthouse
Everything was exactly what I asked for and I did have some challenging items to find. So appreciated!!!
Unauthorized Charge with No Refund 1/5
By dani__g20
Very frustrated with Instacart. I have used this app a total of two times. It was convenient during the pandemic, but useless now.
I was charged $99 by Instacart yesterday despite not even logging into the app for months. There is no way that I could have purchased a premium membership. I have reached out to customer support multiple times through live chat, phone, and email.
I was told by phone that there is no record of me being charged. I was sent a form to fill out to prove that I was charged. Then the phone representative quickly got off the line with me.
Now I am not able to submit this form in which I have attached a photo of this bank charge. This is a huge waste of time. I will certainly be deleting my account after I get this refund.
Chad was awesome! 5/5
By KAT(P)
Fast service & friendly. He’s delivered for me before - always happy when he takes my order!
Horrible Customer Service 2/5
By somethingnottakenplz1
This is why I stopped using Instacart. I order a sandwich with a few groceries from Publix. The shopper was great, but my food was not. It arrived cold, but also completely wrong. Somehow someone was able to change my order instead of just canceling, which would have been fine if someone notified me. Instead I got a sandwich I can’t eat because I was allergic to half of the stuff on it. Still not that mad though because I understand it happens sometimes. I then call customer support. They are non existent. I called 5 times and I just sat there with no one picking up the phone. I would have been happy with the credits except I want to reorder and delivery is not free. I only got the cost of my sandwich back, which doesn’t cover delivery.
Would not recommend 2/5
By miket4926
Extremely slow and frustrating to use. UI is not user friendly, and DoorDash has many items for cheaper
Beware: Major Customer Service Issues 1/5
By dcxny718
Have been having account issues for past few days. Exhausting to get a response from anyone. Customer service will give you the run around. Trust and Safety team has no accountability and will not respond to return emails.
I previously thought this service was great but it needs so much work with improving actual technical service such as account recovery. Just google people’s accounts being wrongly deactivated and you will see that this is apparently an ongoing issue.
Charges 1/5
By Dinafoster
I have been charged twice 15.00 and every order canceled
New fees 1/5
By mfarmar
Don’t waste your time. New fees for “heavy items” which they consider single bottle beverages (10-12oz bottles) not just cases of water. On top of the other processing fees they’ve added in the last year it’s not worth it.
Not secure accounts! 1/5
By kyyyyllieee
Do not use Instacart! My account was hacked by an unknown person in another state who tried to use my card information to make purchases. Thankfully, I caught it in time and was able to shut off my card. Although, instacart support has been no help and they refuse to delete my account. It has been over a week and they still will not delete my account! They have a lack of security for their customers and should not be trusted with your personal and banking information.
Saves Money 5/5
By SuzRed426
When I go to the grocery I always get “inspired” to buy all kinds of goodies that are not on my list. This helps me be more aware of what I’m buying. Plus-I can see the things that are on sale in an easier way and apply coupons. I love the feature of my shopping list being saved; because it’s usually very similar.
Disappointed I want my money back 1/5
By lollylovesyuh
My friends recommended me to use this app and I was very excited to try it out , I order worth almost 100.00 of groceries just to receive the wrong order,I was upset because this was just my first time using the app but it’s okay because everyone makes mistakes I called CS and gave me store credit. I was okay with store credit but today I wanted to use it and I apparently don’t have store credit, I’ve called multiple times everyone keeps telling me I have it there but it’s NOT,I did a live chat and they ended it. I am very disappointed because no one is helping me.
Customer Service rapidly declining. 1/5
By Loogie123
Had the worst experience trying to track down a credit I was supposed to have. The time and frustration spent on trying to retrieve the measly compensation for a profoundly inconvenient absence in my order was absurd and infuriating. One cust Serv rep just bounced out when they felt they were done. Will be looking in to other delivery services.
. 1/5
By ahskksdhkd
Horrible service, false marketing
GOLDEN REVIEWS 5/5
By Akidd0027
You will not be disappointed here at all, especially with a beautiful human that delivered one of my orders. She was amazing. She was aware of addiction and alcoholism, and paid attention and listened and called me to make sure she understood. I contacted customer service twice and told everyone that called me or interacted with me about that situation. She BETTER GET A RAISE.
So much for hidden fees😏 1/5
By katabaro
A service fee and a service fee tax? A heavy items fee and a tax on the heavy items fee? Seriously Instacart ama swallow this only because I need the water but it’s gonna be my last order here. Thank you
Why are you splitting my food payments my food is being purchased only through Ebt 2/5
By shirldarknlovely
I do not like y’all taking money off my card if my purchase is using Ebt if I didn’t ask for my payment to be split don’t split my payments. That is not ok.
Very nice and he waited for me to open the door to say have a nice day THANK YOU JONATHAN!! 5/5
By Love great customer service
Will shop again
Lovely App 5/5
By Liymbean
I love Instacart I can literally go shopping from the comfort of my home and get my merchandise the same day!
Darryl 5/5
By Darryl Lynn
Vanessa was FABULOUS❗️…Efficient, communicative, offered savings options, and Personality‼️ Hope I get her again🤞🏻
$30.00 off 1/5
By Jesus1914
My $30.00 off was not applied at check out I want to cancel
My order
Horrible 2/5
By Adrianna+Kevinforever
My order was 266$ but they took out $300 from my card
