Order cancelled no reason given!!! 1/5
Why cancel w absolutely no reason given??
By missing the beach
Well, I wasn’t impressed that my bag of grapes was less than half full, other than that it was fine
Appreciated Service 5/5
I sincerely appreciate not having to drive to Anchorage for my groceries it saves me time money and especially wear and tear on my vehicle.
From time to time the produce I have order has not been fresh and has even had mold. Though a bit inconvenient, one call to customer service and I am refunded.
My interaction with the delivery persons are minimal, but I have had no issues.
So Handy! 5/5
The service is amazing and helpful! I’ll never do the grocery shopping myself again.
Forgot items 3/5
By candy redbone
They forgot the spaghetti sauce and noodles and ramen noodles
It would be a fantastic if not for add ons 1/5
My order total +|~ $300
Tip +|~ $60
Service fee $13
Tip, I get.
Excellent Shopper! 5/5
Got everything I wanted and very quick delivery!
Margaret was amazing with the extra mile and actually went and got some thing she forgot five stars amazing totally would use her again awesome
Great service 5/5
Thank you for grocery shopping for us today. You definitely stood out. Instead of saying item was not there and not replacing it with anything. He replaced it with great choices. That I am grateful for as it has saved me a trip to the store which is a whole goal of using the service
Decent while it lasted 1/5
I have been a member of instacart for a couple of years now and I feel that the communication between the store and the website has become increasingly bad as it pertains to in stock items. To have a bulk of my order unfilled while expected to pay membership fees and higher than normal service fees really minimizes the convenience of food delivery. Especially when I can do free store pick up at grocery stores in my area. I understand that food stocking is slim for a lot of stores but that should be communicated to the customer when items are not in stock. I plan to cancel my membership
The plastic bags were too much 1/5
We switched to SHIPT. We had used Instacart for over a year but no matter what we did we couldn’t get the shoppers to use paper bags. The whole point of using the service is to save time and avoid extra errands and we found ourselves needing to frequent the grocery store anyway to recycle all the plastic bags we didn’t want in the first place. We tested SHIPT with paper bags requested in the delivery instructions 🌎and every time they followed those instructions w/ no extra effort from us👍
I’ve noticed service getting worse. But that’s just like everything else. Lol, my person who delivered my order today couldn’t find anything in the store. Annoying. It’s all the time.
Order not being delivered and horrible customer service 1/5
I have placed 2 express orders recently and neither one has been delivered. I continue to get notifications about rescheduling days out. The purpose of an express order is because it is needed that day, not a week later.
With customer service, you sit on hold for them not to resolve anything, but to finally cancel your order 30 minutes later.
Wrong items sent and others missing 1/5
By Moriah Papaya
We received a bunch of extra items I did not order. Extra quantity of items as well as. We also received back up items that I clicked refund on and do now want or need. I was also charged for items that I did not receive.
Wow! Speedy service! 5/5
By Hutto MeeMa
My order was expected to be delivered between 12:30-12:50. I’ve been using Instacart for a few months now and realize how many people use this service so at times, expected delays occur which I understand totally! But today, I got my order by 11:40! Wowsers! ❤️❤️❤️ thank you Haley for updating me on my order, getting it complete and delivered way earlier than I expected!
Wrong Address 1/5
DELIVERY DRIVER DID NOT DELIVER TO CORRECT ADDRESS. DELIVERED TO THE CHURCHS CHICKEN INSTEAD!!!
My Shopper Rocks! 5/5
This is the second time Shaehy has shopped and delivered my groceries! Everything has been great!
By shopping for you
People that use this service need to understand that the people providing this service do it for tips. People will go to a restaurant and tip 20% for someone to take their order and maybe refill their drink. We are out there busting our butts for you. Take care of your shoppers.
Refund/Account Deactivated 1/5
Wow! Just wow! Have been waiting waiting on a small refund and yet to receive it. Been since May 1,2022. The double charged me. After reaching out my account was deactivated. They said my account had reported to many issues. Very rarely did I report anything missing unless it actually was. Which is hardly ever. My orders are usually correct. But now they refuse to give me my refund and are threatening to deactivate my account again per the email. I will never use this service again. This is unacceptable!!!
Shopper canceled $200 grocery order 1/5
Shopper canceled $200 grocery order. Likely cause too lazy to do the job. No explanation. Typical Miami but frustrating.
Discriminatory app with broken search function 1/5
The search feature is broken. Whenever I type in vegan, non-vegan items populate. Whenever I type in plant-based, non-plant-based items populate.
Tried once, never again 1/5
My order was in “—will start shopping soon” for an hour and then shopper cancelled 15min after starting shopping. Now I have to wait 10 days for a refund what a joke. GoPuff would’ve gotten me the same order in less than a half hour and no surprise cancellations or super delayed refunds.
Deactivated my account for absolutely no reason! 2/5
I enjoyed delivering for instacart all of the 2 weeks before they deactivated my account, I feel as if I went above and beyond for every single customer communicated properly and delivered merchandise in a timely fashion however instacart decided since I hadn’t accepted a certain number of orders/batches within such a small time frame as I was still getting the hang of the app and the shopping itself they would deactivate my account indefinitely! I did nothing wrong and I would like to have my account back!!
By El Bello Mario
Great service and timing! I’m Confortable with your style! Thanks!
Never on time 1/5
Literally my ordered are never on time and get canceled frequently do yo the drivers. Found out today that if you order at 4:20 and pay extra to have it priority that means 7:30 then you don’t get a driver and call support they assigned a driver but surprisingly my order was pushed to 8:30 then canceled…….but you bet they already took my money and told me 5-10 days for refund when I now have to order takeout because I couldn’t get my prefer. 😂 amd that’s not the first time this has happened
Best app in the world 5/5
Truly revolutionary, as long as my order gets delivered to the right doorstep which is about 88% of the time
Very good job 5/5
What an awesome job! Jonathon really went out of his way to make sure our order was completed and with the best replacements. He even asked to have some meat cut from the manger without being prompted or asked. His choices were excellent he must be a cook! He was on-time and very friendly.
Piece of crap not user friendly for verification 1/5
They will overcharge you and ignore requests for support 1/5
If the prices of the items end up being more than estimated pre-shopping, you better believe they will fix that immediately. However if you’re overcharged, they won’t fix it immediately, and then they’ll ignore all attempts at contacting their support about it. Poor support, ripping off customers. Bad business.
Also update: the new app is laggy. Poor performance while scrolling. Very laggy and annoying. And speaking of annoying: TRASHY NOTIFICATION ADS. I have notifications enabled so I can get updated on an order not for you to beg me to order $100 worth of crap for Mother’s Day. Don’t be trash.
Times not accurate 1/5
Time advertised on the home screen are wildly inaccurate. Once you get to checkout available delivery times are hours later than the advertised time…. Ridiculous and misleading
Your service is extraordinary 🤗
Quick and efficient 5/5
By Maison Blanc
Loved the efficiency
By ex-instacart user
This app and service has gone down hill over the past year. There is always an issue with my orders. I’ve had items stolen by the delivery person as I’m watching them through the window drop off my order. I’ve picked replacements only for shoppers to completely ignore said replacements and immediately refund items. Delivery people leaving my groceries out hanging from the gate near the sidewalk instead of dropping them off at my door. Constantly missing items and I won’t even get into the outrages fees. Deleted and won’t come back.
Worst service ever 1/5
Twice service that we order and is always wrong !!!
Marvin is the best!!!!! 5/5
Marvin is the absolute best shopper I’ve ever had!
Rebecca was great friendly shopping was done right replacements were good too
App Needs Improvement 3/5
I really like the Instacart service. The app, however, could use some work.
Searching for things yields results that are sometimes complex to sort through. When I search for tomatoes, for instance, I will get tomatoes and other produce and then more tomatoes. I don’t really want to see other vegetable options until I’ve chosen my tomatoes. This is true no matter what the desired item is.
I like the Buy It Again feature, but I wish it sorted the items in a different way so it wasn’t just a jumble of things that I had already bought. It would be great if things were sorted in categories or by aisles. The thing I wish for the most is the ability to create lists. If the Buy It Again feature is going to be so jumbled, I would love to be able to create lists or groups of salad ingredients, for example or canned goods or soups or whatever it is that I am looking for so and that I buy repeatedly so that I can quickly just check things off and add them to my cart. This would be very helpful.
As I say, I love the instacart service, but the app could use work.
Absolute necessary luxury 5/5
By lola fluff
I was given Instacart as a gift because I was unable to drive for a short time. It was a life saver. At first I was fearful that the quality of produce would not match my preferences. I was wrong. I have had the best shoppers.
My health issue improved and I still use Instacart. The convenience makes it so worthwhile. I work all week and the last thing I want to do is tie up my weekend with errands.
I just enter my order and check the chore off my list.
It makes your life easy 5/5
The only issue is the chat that sometimes is slow and odd but other than that great app
Love the service hate the app 2/5
There is no where to report a problem with the app so I hope someone will see it here. Anytime I try to change payment methods, it won’t let me it just loads and loads and loads. It is such a pain every week and has been like this for months. Someone please fix it.
Short staffed 1/5
By so do go BM Bo
I understand that there aren’t enough people, so just offer times every couple of hours! I’m sick of scheduling a time that fits into my schedule and then it gets pushed out a few hours- or a different day!!
Them, you also spend another hour talking with a rep for several changes. It doesn’t save time anymore.
By D gossett
I ordered $80 of product, when I confirmed the order it jumped to $130.
Excellent Service as always!
Amazing App 5/5
I am in such a rush right now & stopping time fo go to the store would’ve ruined everything. My order is now being delivered within a short amount of time. Such a stress reliever!!!!
Handicap lifesaver 5/5
By Jumping for Joy2
Not a Instacart fan anymore!!! 2/5
Items are in stock but other Instacart shoppers tell my shopper they are out so they don’t even go check! I have ordered dog food 3 different times over a 3 month period and they are always out! Store needs to take off items that are not in stock!!!
Gift option 2/5
By keepig it honest
I just places an order and it was a surprise. I added the gift option thinking it would be given at the moment of delivery not the moment the order is placed. Just ruined my surprise
Drivers stealing and false delivery time promises. 2/5
Sometimes I get what I order but never trust them to get produce unless it’s frozen. Too many times we have gotten rotten or moldy produce and tell them to please make sure it’s not but of course they don’t follow directions. A lot of the times there’s missing items that they say they bought but don’t show up or we end up with 5 boxes of unwanted protein bars that I’m allergic to. We get our money back when it happens but it’s still frustrating. This past month we ordered and the driver stole half of our order. It was only the essentials we needed for the week that were stolen (bread, milk, bananas and vegetables). The driver refused to call to confirm she was here and walked right in the building then said she was getting the rest of our stuff from her car and drove off. Clearly not her first time doing this and we look like we’re getting a refund for stuff that should have showed up. Pay drivers more so they don’t feel the need to steal. And we placed an order yesterday night for today to show up before an appointment that cannot be rescheduled and now the order is delayed for 4 hours after our window we preset ahead of time. We’re tipping 30%+ so it’s not like it’s that reason but we set the times for a reason and this app is literally supposed to make grocery shopping less stressful for busy people and clearly not working.
DO YOURSELF A FAVOR AND GO WITH AMAZON FRESH!! 1/5
I think some of the 5 stars may be for folks fortunate enough to have a bit of extra money to order from anywhere. The rest of us however have food stamps which is only accepted a handful of places here as opposed to Amazon fresh where the whole warehouse is covered, no worries.
Furthermore why I like Amzn Fresh better, free delivery over $35 and when it’s not free it’s only $6, better than Instacarts $40 minimum and $10 delivery service, not to mention the extra service fees (which Amazon doesn’t charge you for btw)
Lastly, when something is unavailable or low, you won’t even see the option to purchase it on Amazon. As opposed to INSTACART who must know it’s not on the shelf cuz they immediately ask for a replacement and best believe if it’s asking you for that 11/10 it’s not even there, so take it off the site. Instead of making me buy something you clearly have inkling somewhere in the system that the item is not there. Now you have to buy it, get disappointed, and now wait business days for a refund.
I literally bit the bullet once more to order food from this company and was yet again disappointed beyond belief. Deleting and never downloading or using again.