Great App 5/5
By Ceasar39
Very easy to use app.
Terrible 1/5
By App girl135
Instacart was good when it started but I noticed their shoppers constantly forget items that they shopped, or give you stuff that obviously belongs to a different customer. It didn’t matter which grocer it was the same thing. Also some of their shoppers don’t seem professional and take weird pics for their App profile. Many act like they’ve never shopped for groceries before and don’t know logical choices. Ugh
Inaccurate 1/5
By Usa1plynn
Need to do better with representing what’s actually in the store rather than limiting the shopper to these very few selections.
THEY STEAL MONEY 1/5
By bri_104
Charged me double for my order the won’t refund me money only credit. They stole 52$ dollars from me. They lied and said I would be refunded now there only offering a credit? DONT USE THEY WILL STEAL YOUR MONEY. agents lie!!!
Will not let me cancel and the store only has 3 items I ordered 1/5
By awb22718
Awful never again
No substitutions should mean exactly that 1/5
By Staciebowie
When you click no substitution and refund if not available that should happen correct? Nope!!
Too many bot grabbers 1/5
By Mikhaela Q.
It was a good side gig however this issue with bot batch grabbers are ridiculous, I wish instacart would do something about it because it is unfair to the shoppers that are doing this honestly, I never see any good batches anymore because bots grab it before I even have the chance to see it.
Best thing for delivering groceries!! 5/5
By booboo👻
I’d definitely recommend getting Instacart to all my friends wanting groceries delivered!!
I have come to rely on a service that is no longer reliable, and now I feel stuck 1/5
By Mdub_
I am extremely frustrated with my Instacart experience lately. When I first started using Instacart, it was a game changer that made life easier. I live somewhere where cost of living is very high, and I struggle to make ends meet. This makes grocery delivery cost-prohibitive for me, because it would mean $20-$40 in tip in general, and I would never want to not pay someone the tip they deserve. A fee of $1.99 for pickup, however, is much more affordable and totally worth it to save the time and hassle of shopping.
Recently, the service has degraded. More often than not, my orders are delayed. I have a busy schedule—this is precisely why I use this service. When my orders aren’t ready in time, I’m often no longer able to pick them up because of other commitments. I have come to rely on this service that is no longer reliable, and I now I feel stuck. I even tried an Instacart plus membership, knowing that it had come to be such a valuable service for me. I realized it was not worth it because having an Instacart plus membership has no impact on the cost of tipping, which is my biggest barrier.
Most recently, I placed an order for pickup between 3-4 pm on Saturday. I placed this order several days in advance to ensure that I could schedule it for a time I was available. I put a lot of effort into carefully curating my order to adhere to a budget. The order was delayed. I was about to try to reschedule or cancel my order when I got a notification that the shopper started shopping (around 4:05 pm). I rushed to the store so that I could be ready to pick up the order as soon as it was ready. We have one vehicle in my household and my partner needed it for an important commitment that night. He had to leave at 4:30 to be on time. I sat in the parking lot at the store. By 4:30, I was no longer able to wait. This was already making my partner late, and I could not delay any more. So I sent a message to the shopper explaining the situation and letting them know I did everything I could to wait until the last possible minute. I would not have a vehicle for the rest of the day, therefore I would have no way to get back to the store. I was told that I was going to be penalized with a fee for this.
I contacted Instacart customer support. They apologized and applied a $10 credit to my account. They said they would change it to delivery for me and waive the delivery fee. However, the delivery fee isn’t the issue for me—it’s the tip. A 20% tip on my order would’ve been about $40. That was cost-prohibitive to me, even with a $10 credit, and I would rather not get my order than stiff someone of the tip they earned. So I asked them to cancel the order.
I immediately went to re-place the order for the next day. By this point, morning times were no longer available at my regular store. I scheduled a pickup for 9-10 am at a farther store, because I had to work at 10am.
I woke up the next morning and had a notification that my order would not be ready in time. Again. So I reached out to customer support. Again. This time, I was told that they were making my order a priority, meaning that my order would be ready by 10am. I asked point-blank if I was understanding correctly that my order would be ready by 10am. They said yes. It was not ready by 10am.
I can understand that these things happen sometimes. It is aggravating that this happens more often than not. It is no longer an occasional occurrence.
This particular instance has caused notable hardship. Because I placed the original order and it was shopped, my debit card was charged for it. I literally got paid the day before my order, and after that grocery order my paycheck was all but gone, leaving me with about $10 in my checking account. When the order was cancelled, I was told I’d get a refund—in 5-10 days. So when I went to place that second order, I had to put it on a credit card—something I’ve been working hard to avoid as my cards are reaching their limit. So this goes beyond the inconvenience of my order not being ready when promised. It is causing me financial hardship, which is especially frustrating because part of the reason I use this service is so I can carefully budget. (When I drove to the store on Saturday in hopes of being able to quickly snag my order, my gas light was on. I wasn’t even able to get my order. I include this information to just further illustrate how using Instacart is negatively impacting my financial situation.)
My partner and I both work full time, and my husband is in graduate school. I am a recent graduate who was at one point work 3 jobs while in grad school. Our schedules are tight, and so are our finances, so we rely on meal-prepping on Sundays to get us through the week with dinners. I placed an order for Saturday to plan ahead and ensure I’d have the food in time to prep the following day. (I put time and effort into putting items in my cart that were appropriate for our budget several days in advance, and waited until I got paid to place the order.) The following day, I still don’t have my groceries for the week. I am still not sure if I will get them in time to meal prep—and if not, I will have spent the rest of my paycheck, drained my checking account, and added a significant unplanned purchase to my credit card on groceries that I don’t have time to cook with. Additionally, I am without a lunch now for today.
I believe Instacart needs to improve its scheduling. An occasional late order is understandable and probably unavoidable. But if more orders than not are getting delayed, there needs to be more care put into what times are listed as available. And a customer definitely shouldn’t be penalized with a fee if their order is not ready by the time it was promised and they are subsequently unable to pick it up when the store then demands.
Irresponsible and callous 1/5
By Galaxycentaur
Instacart seems to have a glitch that will remove your EBT card as a second form of payment if you add a new 1st form of payment while ordering. This causes all money to be taken from your card that contains cash. Instead of taking responsibility and doing the bare minimum of refunding and putting the cost on the right card, they just gaslight you and give you nonsensical robot answers to the issue they caused. They did manage to gaslight me the first time into thinking it was something on my end, so I watched like a hawk and found it happened again where I knew indefinitely I had my card there while checking out, and they removed it.
Well, I need that money. It causes a large amount of hardship because of their recklessness and uncaring attitudes.
Highly suggest their competitor, walmart, delivers to your home same day and who corrects their mistakes without even being told.
Life Saver 5/5
By Cveneden
I cannot rave about this service and many of the folks that work ere. I have large order and so maany folks work diligently ensuring you get what you need in must of this annoying US drama supply shortage crap! Love my Instacart shoppers
HORRIBLE CUSTOMER SERVICE 1/5
By Jakobe Deobo
I ordered two things and the store didn't have any so they gave me a refund but they said it would take 10 DAYS most grocery apps refund in a few hours DO NOT USE THIS IF A STORE DOSE NOT HAVE SOMETHING IT TAKES FOREVER TO GET SOMETHING REFUND
What is wrong?? 1/5
By ChristinaK92
App just stopped working
Since 2019 5/5
By BabsA Rooney
I have been using Instacart since 2019, and I have not been inside a grocery store since that time and I do not miss it. The people working for Instacart always get really good products and they always bag things properly and it’s just too easy! I will never go grocery shopping again if I can help it! THANK YOU INSTACART!!
$79 a year 1/5
By Mokychikn
What happened to paying month by month? You’ve lost me as a customer.
Pitiful customer support 2/5
By Beyond.annoyed
Tried to place an order from CVS. Did online chat and spoke to separate customer service rep for help applying a CVS extra care coupon to my InstaCart order. Both were equally clueless.
4 stars 5/5
By Fan of iPhone apps
Sarah did a very good job shopping for me. Everything is good except for the spring mix. The spring mix box has some wilted leaves in it; there were a lot of yellow leaves too. I had to throw out a whole bunch of bad leaves in the garbage can. Costco staff should have removed that box of spring mix from the shelf so that no shopper will have access to it.
Bueno 👌 5/5
By Yaqueleidis
Me encanta súper rápido
AWESOME AND UNDERSTANDS INSTRUCTIONS 5/5
By 1Rocha
Awesome delivery!!PROFESSIONALIASM IS AWESOME 🙌🏾
Restricts your account & charges you for missing, spoiled, damaged, incorrect items 1/5
By ejxkciennd
Beware, your Instacart account will get restricted and they will refuse to refund you if you end up with missing, spoiled, damaged, or incorrect items. They’re a scam.
Tough job 4/5
By its peg
It must be difficult to do this job. I ordered one 60 pack of Kirkland white eggs ( brown has gotten so expensive). I went with an alternative of two 24 pack of Kirkland white eggs , however, I got charged for two 60 pack of Kirkland white eggs. I do however admire the job they have to do!
Disappointed 1/5
By j32134
Placed a order to find out the store was closed. I was told my only option is to cancel my order and place another order. Wow is all I can say. Very inconvenient. Where’s the customer service?
IDelivery is excellent very accurayevfor delivery time! 5/5
By Albadge
The warm fried chicken was terrible, inedible and older than I am!
And I threw it out!
Don’t use it unless you have a lot of expendable cash 1/5
By ignored%#"!";
The service fees pile up. The orders are often wrong. I got a refund on one and found that when I applied the credit to what I originally wanted (bought nothing else) all the service fees added up to me still paying more than the store price of the item itself with a six hour delivery time wait.
Thanks for your service! 5/5
By imcomitted
I’m so thankful for Instacart the service it provides. I live in a different state from my mom and being able to shop for her and have delivery is a blessing! Thank you and keep up the good work and continue to always be polite!
Sign,
happy in Atlanta
She left my groceries at wrong address. 1/5
By Displeased100%
Wrong address then called me and told me she gave up trying to deliver to the apartment so I should go and pick them up from where she left them. She doesn’t even deserve the one star!
No help from the support 1/5
By dstrddd
The support team is no help at all. They leave the chat when you ask for help
Good idea, too expensive 4/5
By )*(&*^
I appreciate using instacart, because I am disabled and 74 years old. However, I pay $10 per month and then huge fees in addition to taxes on each order. I know the company needs to make a profit but I feel extorted by all these fees. They must be getting rich while I am getting financially drained. Also, many of the workers barely speak English which creates all kinds of problems.
Randomly Cancelled My Order 1/5
By Webb852
Randomly Cancelled My Order
Teresa was amazing! 5/5
By Wellsgreg
Another fabulous experience! I feel like a Queen lol
Extremely happy with this service ! 5/5
By CLicea00
Great service and super practical for busy people!
Convenient, but many errors 3/5
By this wont post bad rvw
It’s certainly convenient, but you have to be specific about replacements or lord knows what you will end up with. They also need to learn how to pack the groceries. Bananas don’t go in the bottom of the bag.
App fails 2/5
By pat25798
Happy online. Got the app and it fails to let me chat with my shopper.
Lies 1/5
By TriniGyal74
They tell you you will have Free Delivery but they tack on charges after the fact
It’s ok 2/5
By China809
It’s pretty good and you get most of the things you want but so far in payments they charge you a lot for fees. I bought 30-40 dollars worth of groceries and got charged an additional 15 bucks 🧐.
Service fees! 2/5
By pissedhunny
Your service fees are outrageous my total was only 37 dollars and yet i still paid 50 in just fees!
Order complete 5/5
By Rob s Delights
Instacart has been great and so easy ! Jean was very kind
The fee 1/5
By brelashayy24
My order said the processing fee would be 2.50 and when it charged my card it charged $10 , and now I can’t get it back
Website app trash 1/5
By TrumpFan130
Adde
Drivers stealing 1/5
By ninaelise
I’ve had my order stolen twice. The first time I orders $60 worth of groceries and was charged over $300!! That driver got 8 of everything and never delivered it. The second time he never showed up (checked cameras to confirm) but claimed wrong address when the special instructions I left describes the exterior of the house. When I got a redelivery for this one I was charged the service fee again. So I paid for my original order and an additional service fee because the other driver stole.
Rating 5/5
By Eagles Angel
Gabriela is wonderful!!
An asset to your team!!
Nonsense Instacart 1/5
By tamèrecon
The app is great but their agent seem to never find anything. There is always a refund or an issue for items I know I always in stock in the store. That’s ridiculous
What happened??? 1/5
My order dropped and cancelled
False promo 1/5
By Brick&mortaronly
Instacart sent a promo to my email and did not honor it once I placed my first order.
SCAM COMPANY 1/5
By BiswasAr
I placed 2 orders on the same day … one from a grocery store and one for plants. I had to be taken to the hospital on that day and asked the driver to leave the orders in the lobby… on returning I didn’t find ANY of my orders. When I raised a support request with Instacart, they banned me from the platform and provided no help. When I reached out to them, they asked me to fill a form … no response for 15 days. After filling out the form and submitting all my personal details the second time … they reached out saying there’s nothing they can do. So I lost both my orders and now I’m banned from the platform??! For no fault of mine … WOW !!!
Publix order 5/5
By super nick bros.
Super fast & friendly!
Thank you 5/5
By tooesh
I want to say thank you to the drivers that work here! Always polite and professional and some people really depend on these type of services!
Kind of silly 2/5
By IUJSchoolBAJ
Silly might be too lenient… borderline outrageous how their go-to resolution for issues is to give you a credit for your *next* order. Just had a delivery come 30 minutes late (the store is only 10-15 min away) and they gave me $5 off my next order and prematurely thanked me for giving them a chance to make it right. How about make it right by taking $5 off *this* order that just came late?? Annoying…
Cmon 2/5
By ringworm666
What’s the point of EVERYTHING is out of stock
