Issue with delivery 3/5
By Me. Daisher
After I finish shopping with the groceries, it took 15 minutes for me to get the address to deliver them.
Best app to make a fortune on ! 5/5
New age Gold Rush ! Thank you ! & Thank GOD
Amazing app 5/5
Easy to make money and have somewhat of fun/freedom
No batch 1/5
I am a shopper of this app . I have been shopping for few month . I am a diamond cart top shopper with 5.0 star rate . But now my app having bug which is I can’t receive any batch from Walmart , ALDI , Wegmans . I only have ShopRite and Costco. I keep get in touch with shopper care services , they can’t fix it , all they do is copy paste rules to me.
What I mentioned is I have priority access of order which means once there is order I will see it first because of I have high rate and Dimond cart shopper , plus I was waiting at wegmans and Walmart parking lot , all day without a order from these store is not normal.
Until today , I still don’t have any order from these stores .2023 march
Horrible Company 1/5
By kitsap carter
Long time 5 star Diamond shopper with 2%cancel rate, fast shop times etc Does Not Matter to instacart algorithm!! I get Nothing. No Costco drop and low pay batch offers of garbage no or low tips
The same bad shoppers with low ratings and high cancel rates consistently get high value orders
This is not a company that cares about tip baiting or protecting their great shoppers. This is a ruthless app that will challenge your sanity.
Desperately seeking other opportunities
IOS 15 1/5
I can’t use this app because my phone is up to date with the IOS. Why do y’all only allow users that have older IOS use this? My phone auto updates so i can’t even help it. Need to fix that so more users can access this app.
App Isn’t Working 1/5
I haven’t been able to even try this! I can’t even count how many times I kept uninstalling and reinstalling but it keeps saying error for the last 3 days!! I’m so annoyed. So much for trying to make some extra money..
Rating System 3/5
Everything is great! Besides rating system. I noticed after working everyday flawless deliveries, my ratings began to decrease a point a day. Eventually this caused me to receive less batches and had to find a real job. Otherwise a great side hustle to get you back on your feet!
They have the worst system ever.They tell you one thing finish the order it’s something totally different but ain’t nun they can do about it. You waiting time and money
An amazing side hustle!
Worst App To Work For 1/5
By lollipop gil
Most horrible app to use, you’d be way better off door dashing, or doing Uber eats or literally any other app. I spent over an hour getting someone’s groceries, was gonna be making $14 on it. So literally less than minimum wage, not counting the gas I used to get to the store. Then the instacart card was declining, so I’m sitting there in line trying to figure it all out, after shopping for an hour, meanwhile customer support was non existent, FINALLY found the number then waited on hold for 10 min while still at the cashier holding the whole line up. At that point I ditched the groceries and deleted instacart and decided to never waste my time like that again. Making sure everyone I hear thats thinking about Indtacarting knows about this. DO NOT INSTACART
No luck 1/5
I’ve been working Instacart since 2017 and I’ve never had a problem up until recently. On multiple occasions, my card has declined at the register. I got in touch with customer service and the problem was never resolved. Recently I got a new number and tried everything to update my number but no luck. I’ve spoke with 3 different representatives and none of them could help me.
Thank you Instacart for giving me the freedom to choose where, when, and how long I work. This is a great way to earn extra money, or to serve as a full-time opportunity!
Appreciate being able to write a feedback…..more time should be considered when we are shopping for the customer especially when we have to reach out to them. Also, batches should be higher since everything increasing in the world.
Your account has be desactived 3/5
I have just created my account and when I go to the homepage to complete the application, I find that my account is disabled even though it's my first time.
What should I do ?
I had an accident when I was a teenager and due to this they won’t allow me to drive. And decided to wait over a week to tell me I didn’t qualify. I reached out to support several times for help which was severely lacking. Disappointed. Don’t waste your time. If I could give 0 stars I would.
Overly competitive 1/5
Since I’ve been doing this work, I have noticed that it tends to be overly competitive, making me feel uncomfortable at times, amongst other shoppers who appear to be either hostile, or overly competitive due to either the lack of work or other reasons.
Pay for batches 4/5
I feel they don't pay fairly on double or triple orders. You can make the same with one batch
Love this app 5/5
Instant cashout is a huge perk
Doubles and triples 4/5
I really enjoy shopping and delivering but the only problem is there are to many double and triple batches.
Trash trash trash 1/5
One of the worst app companies. And they really don’t have a way to SPEAK to a person over the phone. I been with them for 6 years and ALL of a sudden my tax info is not correct. And then when I contacted them about it, they asked me to fill out forms to update my info and then ghosted me. I’m disgusted and frustrated and most likely gonna leave this platform. It’s trash now.
Back in 2017-2019 they were GREAT! Now I would NEVER NEVER EVER recommend working with this app!
It will be nice if we earn for each delivery starting 15 and more since this is a very physical job.
Please fix problems 1/5
We should be able to see delivery address prior to accepting order! Customer should be required to order local stores within a 10 mile radius from there home. Small batch payouts that you have to do 30 plus miles is really like working for free!!! I don’t like it so Im never accepting batches less than 25 dollars moving forward!!! Shopper need to earn more!!! We want to know we’re going before we get sent out of our way for $8 batch!!! The app should merge multiple batch in same city!!! I had a multiple batch order picked at same store (lanham) but had
to drop off one way in Bowie omg!!!!
Love it 5/5
Great way to make money
Instacart has changed my life for the better
A1, excelente app.
I really want to shop again but it won’t let me sign back up 5/5
By Mommy skittles
My life is so boring without Instacart and my account was deactivated due to me cancel in too many batch who would’ve thought? I mean door dash didn’t do that Uber or even grub hub or even shipt I know I’ve been trying out different ones since I got let go😔honestly I thought I would have Instacart for like years to come but I guess I can’t I’ve tried everything to get back in but to no avail once your account is deactivated it’s just gone and no matter how many times you get in touch with Instacart they still don’t let you back in so watch your cancellation rate they really will deactivate you.and of course always make sure you have a quarter because of your like me you’ll try to grab the best orders and get screwed once you realize you don’t have a quarter to go to aldis now I have to get another regular job
People are never happy with other people shopping for them. It is a value-based judgment. I don’t the purpose of having a rating when low-level offenders who keep on stealing groceries from you guys still have the option to rate drivers. It does not name since.
By 1# Instacarter
The app is continuously making improvements to make it better for the Instacarter Great work and customer service is awesome!!!
Fantastic side gig 5/5
I make a over 600 a week so I do love it gives me the ability to work when I want and time off for what I need I create my own schedule I accept gigs I want huge down side to how the app works if customers don’t rate you it doesn’t count and if one angry person does say get mad over a out of stock out of your control item they don’t remove it and it limits your batch access if a customer doesn’t rate after say 14 days they should count as 5 stars!!!
product delivery 5/5
By delivery courier
the application works perfectly and is very good for customers
Biased Employment - Do Not apply to shop 1/5
By Cierra Stuhler
I applied to be a shopper for Instacart. My background check, firstly, was supposed to come back within 2-24 hours. It came back after over 3 days. When I did finally receive it, I had been denied for minor traffic violations, which normally I could understand, except the fact that Instacart is about the SHOPPING experience, not the DRIVING. I also Doordash, which prioritizes driving FAR more, and have never had an issue.
To add insult to injury, if your background check does not clear, you do have the option to ask the discrepancies to be reconsidered. BUT, if you read the message from Instacart, it does not MATTER if you ask to be reconsidered. You are ineligible because of the fact that you HAVE a traffic violation. You get no second chance.
Instacart, if you are going to prioritize driving as much as shopping, you should make that more apparent to your applicants beforehand as opposed to setting good people up to fail. And maybe consider listening about traffic violations when they are disputed - SOMETIMES people receive tickets they didn’t deserve, and all things considered, since you can’t control whether or not people have a traffic violation on their record, you should at very least allow them to dispute and explain the circumstance. You’re denying innocent people of opportunities.
The freedom to work at any time 5/5
Instacart has been absolutely wonderful to me giving me time to be a mom and get to games and the things my kids need to do along with being able to make a full-time income doing something that I love
By Frustrated Mamabear
When can we see a swipe for unwanted batches??? seeing so many on the screen you don’t want or that’s not in your area is annoying and weeding through all of them to find the ones your able to do wastes time to accept a batch’s you want……
Work well.. get paid well 5/5
Working on this is just like any other job .. the more u out in the more u get back.. your your own time manger so it’s all up to u to get better work witch is what I like
A few down sides 3/5
Here’s some shoppers feed back, why not allow the shopper to rate the customer?? Also be sure to pay your taxes, that’s VERY important!
Never accepting shoppers 2/5
Have been trying to become a shopper for two years now and always say they aren’t looking for any more shoppers in my area even if you move around still no shoppers.
Great gig work 4/5
By 1987 rocker
I really can’t recommend IC enough to someone seeking freedom from a typical job.
You can make money that’s comparable to a mid level job if you are really willing to work. Say, 45-50 hrs/ week. If you get up early enough, you can get away with 35-40.
My one issue with this application is that it’s batching system can be frustrating. Higher paying batches seem to always get snatched up before they’re even seen by people who wait around all day for ‘the big one.’ Still, if you’re persistent, you can make money. But the issue of skewed batches (even when you have a great rating and diamond cart) is enough of an issue that it’s worth mentioning
Beyond that, if you’re in a bigger city with plenty of grocery stores, it’s worth a shot.
Easy to use 5/5
Has given me an opportunity to make extra money on the side.
My Ratings 1/5
I have not used this app in almost a year and my ratings has not changed
DO NOT RECOMMEND 1/5
Had my account deactivated due to cancelling too many batches however the last one I cancelled before I was deactivated was an honest mistake. I was sent an email where I was able to appeal the deactivation which I did appeal. I was then sent another email stating that my account was reactivated. That was not the case and I was lied to. I have been shopping for years and was a Diamond cart shopper who also had a 4.77 shopper rating. Now I can never shop for them again.
App Needs Work 2/5
I just downloaded the shopper app and it’s crashed over a dozen of times! I can’t even add a digital card because it won’t accept each verification order and will make me wait to try again because it won’t verify my code.
Do yourself a favor and don’t use Instacart 1/5
After working for instacart for years while having great ratings and reviews, they fired me for accidentally using my green card at a store ONE time (9$) I’ve tried everything to get my account back but they won’t even listen to my request or give me an option to pay this back. Instacart is a joke. Don’t even bother with Instacart. Having to deal with customers adding items and removing tips, and fighting to get orders was bad enough, but this really solidified how shady and uncaring they are. By the way the app itself is so poorly made it glitches constantly and gets stuck on screens or resets your items. Enjoy talking to bots for 30 minutes until they let you checkout and PRAY that the customer is understanding and doesn’t remove your tip or give you a bad rating for having to wait. I’s had the same issues for YEARS.
Used to be better 2/5
By Hannah's wklsnbe
I used to love using this app to make money but now it’s impossible to get a decent amount of batches with how many shoppers are out now, they need to stop accepting more people :(
Update: brought it down more because it’s becoming over saturated with new people, can’t make a living off of it anymore
I’m new to Instacart and the only downfall I have with the app is the miles it shows. For example the app says 7 miles but that’s after the pickup not total. The app should have total miles not after the pickup some rides are 10 miles to get there then 7 after the pick up not fair for drivers!
Just wait until you get phished honest review 1/5
I had a batch where a customer tried to scam me. Drove to the Walgreens and contacted customer service about the scam attempt. They cancel order and say don’t worry don’t finish it if it’s a scam. The fun part is they cancel the batch after you get to the location and don’t compensate you for gas or time. It is their fault they allow fraudulent accounts and scammers to create accounts and the customer service is absolutely terrible. They could not help me and the responses from a human sounded like AI replies, almost as if they didn’t even read my question and were cut and pasting. Highly un professional structure and they are one of those companies that screams profit and not employee wellbeing. Just be careful. These are the type of companies who lobby congress to keep wages down and benefits removed and profits up. Just know what you are getting into and have realistic expectations. It’s just another corporate app with no real care for their customers. Make your money and log off.
Worse customer service interface 1/5
Don’t ever try to get ahold of a actual person. I’ve don’t all the delivery apps and Instacart is by far the WORSE
Include Apple CarPlay 3/5
It would be efficient to use CarPlay with the app. I see Uber just added the feature and including that would help. It’s safer also.
On the other hand batches and cost per batches has been in the bottom pit. Taking your tips for refunded items should be illegal and doing order with its 50-119 plus for only 8-9$ a batch is ridiculous. Pay better !