Es una red de corrupcion 1/5
By chadecrisma
Esta aplicación es igual a la de Amazon flex, una red de corrupcion, los batches se los roban desde la nube y los venden como horas de trabajo, deben de eliminar a los teléfonos android, y ser más rigurosos con los corta fuegos. Dan vergüenza, con honestidad los programadores deben de estar involucrados en la vulnerabilidad de la aplicación!
This app does not work 1/5
By dont worry anoit it
It will not take a pic of the back of my license I have a iPhone 7 Plus and Xr both do not work with this app
App problem 2/5
By Roeka.sh
So my ratings went up to 59,5 stars! Since couple days ago its going backward!!!! Now its at 50!!!! Is it Benjamin button!?! Also like other revies stuck at wat ever it was before backward happens! And since then i have done prob 30 shoppings it doesnt make sense! Also when i shop at tops or BJs doesnt show me the isle so i have to wonder around to find the items!!! Only works best for wegmans!
Deactivation 1/5
By RicOaBeAst99
My account has been deactivated twice and now is permanently gone all for nothing, would be great if didn’t randomly deactivate you😕
Unhappy shopper 1/5
By Oscarinlg
2 batches i did I have to pay with my own money I still try to resolve the problem.
Instacart team does not work for me they took my money and I have not get my money back yet since 4/20 3 months later I can’t get my money yet
Not worth it 1/5
By yea boooi
They Horrible company ethics ( caught stealing workers tips), the app is constantly crashing (worst severs ever) , customer service barely speaks English ( they constantly got me mixed up with a different shopper), and when all the stores were closed down because of riots they start firing people! Don't waste your time with this company..
They do not care about shoppers! 1/5
By Dior16000
I’ve been delivering for them since February and they deactivated my account today and will not tell me why. I’ve delivered all orders and taken pictures of every single order when I delivered it. I have proof that all my orders where dropped off and they still deactivated me without a reason. Go work for Shipt, or Uber eats, or something more professional. They got sued a few years ago and I most definitely see why. This is the most unprofessional app on here and the three owners on very money hungry. If you knew how much they were getting paid verses how much they gave the shoppers you would not even work for them. I am very disappointed in this app. It freezes while you are shopping or trying to check out and will have you looking stupid at the check our line. I’ve worked for Shipt for a while and their communication is way better and they show how much they care about you. At least they give you a free shirt! I believe instacart has hired too many people so they are trying to get rid of some of us now. I’m pretty sure they will have another lawsuit soon. Don’t waste your time with them. Work for someone else who will appreciate your time and effort.
I keep posting this and they keep taking it down 1/5
By alexissvilla
I just want to point something out to my fellow shoppers. Instacart had taken $99 from me with no explanation. I had contacted them on 3 different occasions with no help what so ever they all just brushed me off even though I have my bank statements to prove it. Long story short I had to contact my bank and report this as. Guys please watch your bank accounts carefully 🙏🏼
Unfair 1/5
By Diego Lau Ferreira
There are so many people using illegal applications to take advantage and get better batches before We can at least see what’s the grocery store. I already talked with them at the support but they have no answer for this problem, they always say that are working on that, but no solution so far. I’m totally unhappy with this app and I would like that they could at least think about it and try to help us. But unfortunately they care just about them and how much money they are making every day. They are acting totally unfair with us, people that try to make out many without using illegal things to try to take advantage. So disgusting.
Terrible app 1/5
By Matheus Sarruge
Impossible get batches, have a lot bot’s
App freezing everyday 3/5
By alicja24
Im sick of this app constantly freezing up during shopping or when delivery.
Really Gone Downhill 1/5
By kati8132
Been with instacart for almost a year. Love working so so much up until a month ago. Was able to pick up orders pretty much anytime I wanted to work due to being in a good zone. Now spend most of my time staring at a screen that doesn’t load and when it does load the orders flicker on and off. When I do get notification of a batch I never see it on my batch screen. If I try to refresh app it just loading and loading. Then they started sending me orders from 40-50 miles away in every direction because of “limited batches in my area”. Except that is totally wrong because they are sending orders from my area to people 40-50 miles away. A lot of shoppers don’t have this issue and show full batches in my area while I don’t show any. It switches back and forth from other zones to mine and when it switches back to my zone the orders are disappearing before I can even click. I don’t have any idea of what to think. Instacart is going to lose good shoppers who actually care because they can hire 400 other shoppers in my place. Now you see 10 year olds shopping with parents on separate phones. They’re doing orders and so are their parents. How does this even happen? One shopper told me he was 17 years old. I have attempted to contact Instacart for over a month now and they “escalate” my issue. Don’t think this will be fixed because they can just hire whoever they please to replace me. Such a disappointment.
Fixed bugs?? 1/5
By Cel_Sol
I’ve gotten two batches the last two days. Great fix!! Wonderful. FIX THE APP. People’s lives are at stake you GREEDY CEO’s!! You people are getting ripped off! By whoever says he’s fixing the app. It’s worse everyday
Bots are stealing batches and instacart can't do anything other then excuses 1/5
By snadil
“Now all of sudden we are not seeing any orders available. If there are any, when you see it, it’s gone within a blink of an eye before we can even click on it. Or let’s say if you’re fast enough, you click on the order and click ‘accept’, a window pops up that reads ‘oh no, looks like this order has been taken’. And this is happening all day every day. This is because instacart shoppers are paying third party apps aka bots to steal all the good, high paying batches.”
Lousy 1/5
By unamuseddater
I’m not going to drive 40 minutes for 7$. The “update zones” zones are all far away from my house and are not accurate. The shoppers need to be paid more than 7$ to drive over an hour. It would be good to be able to draw on a map where I am able to shop like on the Zillow app.
Customer Service and help 1/5
By helpwithregions
My region is incorrect it is a completely different state then I am located, I’ve tried contacting instacart multiple times and they just change it to another wrong location, I’ve had that chat ended multiple times because they do not understand that I am in Arizona yet my region shows Illinois, how do you go about correcting this, lack of communication and there customer service reps are horrible and rude. Please give me some guidance.
Doesn’t protect honest employees 1/5
By i hope you like my revie
Why wont’t you put a captcha on batches to protect honest workers not utilizing bot grabbing apps?
Wanted to become a shopper but 2/5
By KaiiDeniese
Changed my mind after reading the reviews. Please fix your issues with current shoppers who deserve good customer service instead of spending the money making commercials hoping to scout more essential workers
They still have bots that leave us with no batches available 1/5
By DYA2017
When are you gonna fix this issue?! What kind of company are you taking forever to fix a simple issue that could get fixed with a captcha or something else?! Let’s see if your bots can go to the supermarket and grab the items for your customers and deliver it.
Also why do you let the customer put on a high tip and then they take it out after delivery is complete? It’s like going to a restaurant, leaving $100 dollar tip and then taking it back. Tf?
Pagan muy poco , no pagan el tiempo que tardas haciéndo la orden 1/5
By dionisiol1206
Pagan muy poco ( solo pagan las millas que recorras del supermercado a la casa del cliente). Cuando intentas agarrar una orden dice que el batche ya no se encuentra . Tienen demasiados driver para la demanda que tienen . El soporte a la hora de un problema nunca está o tienes que esperar más de 3 horas para hablar con el soporte . La propina el cliente tiene 72 horas para modificarla . Me ha pasado con 1 orden de 100 ítems le hago toda la compra perfecta sin ningún reemplazo ni nada y cuando me doy cuenta a los días me quita la propina . Muchos clientes q usan esta aplicación ponen bastante propina y cuando le llevas el Mercado te quitan toda la propina . Te salen ordenes hasta 45 millas de donde estás . Si la agarras por equivocación te envía demasiado lejos y esas millas no te las pagan . Bien sea 15$ la orden ( solo pagan la llevada ) es preferible hacer delivery de comida . Buscas y entregas y ya . No recomiendo instacart . Antes era bueno ( al comienzo ) ya se colapsó y es un desastre
LOVE THIS APP 5/5
By Niki Shelz
I started shopping for instacart back in January before the coronavirus put the world on lock down. They are always updating and improving the app it’s amazing. It only gets better. I love the customers and knowing you’re helping families and individuals in need makes you feel really good. You can read comments and see tour rating based on customers experiences with you. I couldn’t be happier.
Weird app and support 1/5
By NoNickname93
I’ve spent a couple months to work with this awful service. For the beginning their mobile app has technical issues every time when you trying to shopping. Anyway it was for me only the one opportunity to make some $ during pandemic. However I’ve to quit because They don’t reimbursement my own 40$ (paid for customer’s grocery by my own card like one of the associate said because of technical issues).
If you really care about your nervous so keep away from this service.
Fun but pay isn’t guaranteed 3/5
By Bngbngshootshoot
Let me start by saying this is very time consuming and unlike food delivery services we not only deliver but have to spend a lot of time and hard work to find items and shop and stand in lines such as the meat service dept line. These trips take a lot of work. Now with that being said..
They need to stop promising what you might make and if they show you how much you will get for a shopping order, that’s how much you should get.
What do I mean?
They show you total amount of how much they give plus the tip of what the customer promises. On the lure screen it’s only the total amount. So you can’t even tell what is a tip and what is their pay.
Customers can change the tip up to 3 days! Plus if the store is sold out of a item or you cannot find an item, they subtract money from how much you were promised. And they rush you with a timer at the bottom and when it gets close to how long they expect it to take it turns red rushing you even more, making it a little more of a challenge finding the items.
Yes, you can go into an order and look at the details before accepting. However, usually within 2 seconds it says that someone else took the order. And for some reason, when you refresh, it most of the time comes back. Meaning someone did NOT take the order.
Stop tip baiting us. And stop lowering what YOU promised because a store ran out of an item and there’s no good alternates. We work hard for you instacart!
Nice way to get out and make $$$$$$ 5/5
By Aboo Adam
I make slot of money work 12 hour day
This is for hard workers only.
Customers tip well and ⭐️⭐️⭐️⭐️⭐️your shoppers don’t be cheapazz
No openings 2/5
By Ashley.Says..Hi
Ever.
They deduct your tips/App Crashes and no time to accept orders 1/5
By jsallan80
I started using Instacart to make some money during the Pandemic and cannot express the frustration I’ve had with Instacart.
To start off, within a month the App’s servers crashed several times! It’s terrible when you’re halfway through an order and you can’t do anything because the App crashed. It’s even worse when it’s for two hours.
During the Pandemic, there was a massive shortage of food, toilet paper, paper towels, pasta. You name it and it wasn’t there. Well, Instacart deducts your tips when you can’t find something or when it’s sold out.
Now we have issues with the App posting jobs for us to accept. It’s not even there for a second and it’s gone. Many times we accept a job and it says it’s already taken! I’m at the point where I may file a lawsuit as they advertise a job in front you to accept and you don’t get it.
I like the idea of Instacart but efficiency the company has for its app is a dumpster fire!
Deactivated fail to deliver 5/5
By Akshwudoxk
Doing this for over a year now, they hired a surplux of shoppers so now we all expendable. They will deactivate your account whenever they feel like it. I got deactivated after one customer complained about not getting their groceries like seriously i even took a photo for proof. And this happened during a promotion day too. I see how it is deactivate me before i get the promotion.
Edit - reactivated due to the photo proof
Useless 1/5
By bilguun_billy
Poor customer support even doesn't have phone number , i taking 2 days trying to shopper customer service but still no response
Miss placement of payment card 5/5
By chakou Yabi
Hi, I have miss placed my payment card, in the process of delivery my customer goods so,please what can I do to get another payment card to work with for tomorrow, in view of this I need your urgent assistance to get another payment card tomorrow. Thanks in anticipation.
Improvements 4/5
By bwaryasz2016
The only real improvements that I could see for the app regardless of the restrictions currently is if the app would allow us to to provide the location for items in the stores we shop and then have the information available or the items listed based on the aisle.
They do not take customer service seriously 1/5
By skdkdkx
Good luck getting a hold of them to listen to any concerns. Every response is a canned answer- they don’t even read them. I have lost so much money and wasted so much time with wrong delivery items it’s just not worth it using this service. Now I’m stuck with a 50 pack of lays, turkey bacon, and Mung beans(?)that I DID NOT ORDER and the store will not take it back due to covid 19. WHAT A WASTE OF TIME AND MONEY
Communication 3/5
By Yasin Is King
How do we communicate with instacart if we have questions? All my tips disappeared and I don’t know where to.
Worst experience ever 1/5
By mariangel R
I was working on my 3 day and then the app just didn’t let me buy because it said I wasn’t at the store then I tried with other batch and it was the same, at that point I have already lost almost 2 hours when I contacted the help service they said that they’ll cancel the batch and I ask if I would get pay because I already drive 40 minutes and then they said that the customer cancelled when they clearly said they cancelled, anyways Uber is better
Sublime 5/5
By Masturater
The app is well made and your agents are very efficient and knowledgeable.
Poor experience company 1/5
By elhelesy
Once you start a business you should be ready for it. Able to assist customers with a professional team.
But you guys miss that . Ridiculous support equal zero
Not reliable 1/5
By kipsgt
Since COViD, you can hardly find batches and if you do then they are way out of your zone like 30 miles away. And then if you cancel them then your cancellation rate increase. They deactivated my account for this!!! Then they denied my appeal. They are so mean regardless of how long you’ve worked for them.
My ratings keep disappearing 2/5
By luna ephraim
So this has been going on for about two months now, well since lockdown started out here. Every time I get a new rating I lose about two or three, I keep getting down to about 30 ratings when I should have atleast 60 ratings/reviews showing up in the “how am I doing” section, every time it happens I talk to support and they either end chat or say that instacart will be contacting me about it shortly but I never hear anything back. This is frustrating because I work hard for my ratings just to see half my comments from customers disappear every time I get a few more good ratings.
Shoppers 1/5
By fastcali
Shoppers are suffering with bots, this is unfair fight.
shoppers the bots are 100 times faster then a human hands. Good luck out there shoppers and get ready to get mad when you can catch anything and when you have chance is under $20.
Good luck I’m out.
They don’t care because they still making the cash they want that’s why nothing has been done.
Instacart is a joke biggest scam going 1/5
By finstacart
A get over all there mistakes cost the shoppers customer support no good what so ever no English speaking reps and the don’t understand anything you say
BEWARE 1/5
By MediaMizzle
I’m absolutely appalled by how impossible they make it to delete your account, should you choose to no longer participate. There’s no working number to contact support. I’ve gone back and forth at least fifteen times now via email and they flat out lie to me or give me responses that have nothing to do with my inquiry.
They even went as far as changing my phone number within my active account in order to deceive me into believing it’s deleted. Is that insane or what???
This company is highly suspect and I warn everybody to use caution before signing up.
Potential bot workaround 1/5
By Thisguy10101
Make it so that the shoppers can select a ‘favorites’ list of local stores they’re willing to shop, and from this list, a script that allows the shopper to secure 1 near future batch from any store on their list. Make it so that each shopper can only secure 1 near-future batch at a time. So it’ll be something like I favorite 3-4 local stores, then I click a button that puts me in a queue to get the next batch at one of these stores. Seriously I have been really patient with this app and its bot problem, and being on iPhone, there’s no workaround for us to really even try competing with these bots. I quite heavily relied on this app and the devs to fix this problem, but I can’t wait anymore, my savings are running thin, and bill time is coming closer, please Devs, consider this workaround.
TERRIBLE 1/5
By ghe th mi
App will deactivate you for ridiculous reasons and you won’t be able to look at orders without someone else taking them from you. PAYOUT IS NOT WORTH THE WORK YOU’ll DO FOR THE APP.
Company that doesn’t give a F 2/5
By NvUsWun
Bots stealing batches, customers robbing shoppers of our tips, we can’t review the customers, you still hold us to the highest standards however your company does nothing to help us.. Customer service agents don’t respond or completely ignore you.
Keeps “fixing bugs” but still can’t seem to remedy the bots . Nobody has our back.. IC is bad for business.
One star 1/5
By Frootyloops
I like IC and I like the flexibility. But I do not like that they are overrun by BOTS. Yes you know it’s true and you haven’t done anything about it. It’s disgusting how easily attainable it has been for hackers to infiltrate your app and steal orders that rightfully belong to good hard working people of the community. You tried to truck the bots by making the gps/maps a free-for-all. Because now we can see the batches in other cities yet when we get to that city.... you can’t see any batches. I don’t know how you guys think this is the problem but it’s only driving us out of our own communities. Hackers have created companies to hire immigrant/undocumented workers and have them pay a membership to get the highest paying orders. It’s beyond disgusting what they are doing to capitalize of our communities. If IC cared one bit about their shoppers (the REAL shoppers), they would do something about this. I don’t think that customers want undocumented ppl bringing them their groceries to their private homes. This is beyond unsafe!!! People ship together in stores with two phones .. you know it’s nearly impossible for two ppl to get a batch in the same store unless they are cheating the system. Please do something about this !!! If you cared about the shoppers and the community you would hide/make your app information inaccesible to hackers!! IC will Never be the same again. Why don’t you create a limit on batches ?!? 10-12 daily ? No one can do more than that anyways. Who ever is, it’s because they are sharing their app. Make ppl take a pic in 60 seconds if not, deactivate the app !! How can someone make 15,000$ in one week ?!?! It’s a SCAM !! They are scamming the community. Do it before it’s too late !!!!
Chat Customer Lies! 1/5
By Miss on the Go!
My delivery was scheduled for June 1, 2020.
I reached out via chat on June 1, 2020 at 3:30pm to reschedule my 6-8pm delivery for an earlier time due to the curfew issued from 6pm-6am. The agent insisted that my order will still be delivered at the original delivery window. I said my thanks and ended the chat. 2 minutes later, I get a text message stating that my order will be rescheduled on June 3 at a morning time.
What happened there?
Why didn’t the agent tell me during our chat?
Why reschedule 2 days later?
What is the use of having a membership?
It is upsetting. Why couldn’t Instacart inform me of store changes or any changes during the day whilst I could have gone to the store myself?
Wish I could give 0 1/5
By Highxgizitxitx
Worst experience with a company in my lifetime. Was a shopper for nearly a year before getting booted off my account. Weeks on the phone with customer support I just get hung up on. Funny how this happens right when my referral gets the huge bonus for doing 120 batches in 30 days. App is a scam do not use!
Suggestion 1/5
By mmaammaammaammaammaa
Instacart should just allow IOS phone. Because with Android, they can create robots to get batches. It’s being terrible to get batches!!
Unfairly Deactivated 1/5
By 2 week old
I just started instacart only 2 weeks ago and I was deactivated saying I did not deliver to a customer when I clearly did. I don’t know what exactly happened, but I was falsely accused of not delivering to a customer and the customer reported me and got the free groceries. Instacart is great, but just watch out for those customers that try to get free groceries.
Prevalence of bots 1/5
By vejeta259
I am beyond frustrated at the prevalence of Bots on this platform. Please correct your app or let us know if it is allowed to use a Bot in order to get batches
