By mistake I pressed I had no vehicle, when in fact I do. And now my account is stagnant. Just says in person session and it doesn’t give me any other options or anything. TRASH!
Doesn’t work 1/5
What is the car at work for a while when I was now and was great. Now the app does not work I don’t get any batches for over two weeks. I contact support the either blame it on me or they blame it on no one put in orders. I have talked to several other shoppers and they have been getting orders just fine.
App issues today 2/5
Today I had technical issues, not while shopping, which I reported in my post-shift survey. 1) App closed twice 2) I got a reliability incident because it said I didn’t accept a batch, but I never got that alert! And I got kicked off my shift so I missed 30 minutes of pay! I went back on shift and called Support to see if they could push the batch to me, but he had no access to it. I let the store mgr know because they are getting calls from irrate customers and everything should be accessible through the app and customers shouldn’t be calling the store. It’s frustrating that I can’t help resolve this for the customer.
Always a problem 1/5
If it’s not one thing it’s another. App is slow and freezes!!
They only respond to 5 star reviews 1/5
By Miss Lyric
How about addressing all the concerns if you’re going to respond to any at all. Some of your most valuable shoppers are on here telling you that they can’t even make enough money to feed their families anymore or that your app is constantly crashing or the on-demand option has made it worse and all you see is them responding to 5 star reviews. Face the reality of it or quickly loose business. Not only am I a shopper, I’m also a customer. A frequent one at that and I demand that these workers you call contractors get the respect they deserve. Half of the customers think we get paid some insane amount so they don’t bother to tip. Bring back the ability to see people’s address. No one wants to walk up 30 flights of stairs to drop off 10 bags of heavy groceries for $7 with no tip. Be realistic. Y’all are not slick.
Extra Income 5/5
So I was a bit unsure how this would work but by reading the reviews I decided to give it a try. It’s not bad at all I like it! You get paid by distance, batches and speed oh and you keep 100% of your tips. At least where I am the customers here tip very well. Also this is another way for you to take control of your own hours. You choose when and how many hours you want to work. They have promotions and bonuses in which they will tell you on the app how to achieve those in which you will need to pick up orders. There is no pressure this is very flexible way to make extra cash especially if you’re a student like me. I receive a huge thanks from customers letting me know that Instacart is extremely helpful for them because some people work night shifts or do not want to deal with the hassle of going shopping after work and some people told me it’s a hassle for them to even get out of the house to go shopping so this helps. I am pleased with Instacart and being able to help people out in a major way. Try it out!
Can not open app 2/5
Something is wrong the app will not open after download.
Can’t get past sign up page 1/5
The app will not take a photo of the back of my license, and since it’s auto-capture only, I have no way of continuing on.
Low pay 1/5
Low pay for allot of items
Instacart’s app 1/5
First of all please let talk about the customer service; they can’t even fully understand the questions regarding about the job; how can’t they giving the support?? When they don’t understand the questions, they tried to play the bad receptionist game by keep saying hello hello unit we get frustrated and hung off the phone. Second will be the navigation, instead of spending money for those jokers customer support, they could invest in better navigation....
PLEASE SOMEONE AT INSTACART HELP ME 5/5
By Sharifah T
This is insane! Like I used to get 20+ batches a week and now that I moved I get maybe 1-2 a week and make only 15-30 a week...... ummmmm I went from 388/week to this! Just because of a different area, wow! But even yet and so, I can be on hours or demand and not get any for real! Saddens me for real I love this company and I got wind of a new update for the app but ummmmm my apple store doesn’t show an update for it. And my app said for me to continue getting batches I need to update on an iphone6s plus! Please help me I need money!!!!!
Been signed up for 2 months now and not been on one single order. Very disappointed with this! Don’t waist your time and energy
There are several bugs with my app. First of all—my picture disappeared. This is a problem with not just myself, but several other instacarters. Beyond that, today my ratings disappeared.
To top it all off there are weird things that have happened to me on the app. There are many times where I will be looking at the shelf of a store which obviously has several orders and yet I get no dispatches. Yesterday while I was going to scan the bags of my customer—the entire order just disappeared and I had to contact SH just to get the apartment number and directions. Some people have the ability to customize messages—I don’t. The apps of android and apple seem to be two different offerings.
Killing It 5/5
By Cato 5678
Literally don’t know why people complain about this app. I literally wake up Saturday morning (I do this on the side and have a career) and have 45 batches waiting for me, most over $50 and usually around the $65 range. I work maybe six hours Saturday which is usually about 4-5 shops and easily bring in $200.
Those who complain aren’t hustlers and probably don’t like working in general. It’s still work...but my gosh is it so easy. I literally can’t believe how stupid the money is to make.
My suggestions to those getting started:
If you live in a seasonal tourist area like I do (Jersey Shore) take full advantage. If you don’t live near one, then find the rich people near you that use acme. People with money tend to use this app because if I were rich I wouldn’t go grocery shopping either. Make sense?
Regardless, this is still work. If you got a brain and some determination, you can make some serious gig income with instacart. I love it!
Terrible update 1/5
Instacart is in violation of the independent contractor agreement by not allowing shoppers who accept orders “on demand” to see the customers address before accepting the order!! Instacart tried this in 2018 and quickly had to reverse this policy due to the outrage that ensued!
Have a poor desperate stranger touch your food? You'e run if you knew how this really works!
Very Good 4/5
Great app but I wish you could manually select your zones without having to call and update them
I would like you to also have the Spanish language 2/5
It's good only because delivery pays very little and shopping pays very little on Tuesday I made a total of 4 purchases and 10 hours on Wednesday I made 10 livery and worked a total of 11 hours and instacart only paid me 66 pesos, it helps me a bit the tips, and for the last time the application is not in Spanish, not only the covers have to be paid, they discount it from your sane.
It’s getting a bit better... 3/5
It’s been a roller coaster with this App but now that they introduced On Demand in the Los Angeles Region it got better. Since it’s too hard to get hours now. With On Demand batches that are available near by pop up. Now the money making comes back. But some batches the pay is too low for the quantity of items customer requests.
PS. A question. On the bottom it says Instacart App supports iPhones Wallet. Does this mean we are able to link our instacart card to our digital wallet and pay for orders at locations that have that option?
I was set up to fail. They did not give any information about how hour selection works. By the time I learned it from outside sources I had lost early access and there were never enough hours available to gain it back because those with early access take them all.
Don’t do instacart 1/5
I have been doing instacart for a while now at the beginning it was going great good money made enough to pay my bills , but now ever since the on deman started things haven’t been the same I haven’t been able to pick up a schedule for two weeks now I don’t even make money to feed my family! On top of that when you are scheduled you get RIDICULOUS ORDERS ETHER THEY ARE TOO SMALL, OR TOO BIG OR TOO FAR BUT FOR A SMALL RIDICULOUS PAY NOT EVEN WORTH THE DEIVE AT ALL! Instacart has really gone down hill and on top of that , the representatives are such liars I spoken with almost all of them regarding this issue all they say is am sorry! DONT WAIST YOUR TIME ANY MORE WITH THIS APP GET YOUR SELF A REAL JOB THEY don’t CARE ABOUT THERE EMPLOYEES US SHOPPERS THE ONES THAT HAVE BEEN HERE FOR A WHILE AND I HAVE 5 start REVIEWS AND NO REALIBILITYS I CANT EVEN GET A SET SCHEDULE NO MORE WHAT IN THE WORLD IS THAT , I HAVENT EVEN BEEN AVAILABLE TO GET ON THE WAITLIST HOURS ETHER.
Shopper scam 1/5
They don’t pay you,you will not be fast enough, you will be let go after 30 days and you will not receive your pay.
App crashing 1/5
By 1st Time Roku Tv user
I can’t use this app anymore since it was verified. It’s been months of a crashing app I’ve spoke with Instacart support as well as apple with no luck
Horrible company 1/5
By Stephen dreamor
Attempted to sign up to work for them. Guy was late to the store, provided little instruction on where to meet and didn’t know what he was taking about. I hope they go bankrupt the way they treat people. App is also super buggy
Waste of time 2/5
App is well set up, but there are literally no available hours to shop, so I can’t do anything. I was hoping to make a little money, but I can’t even get a single shopping trip. Waste of time.
You’re definitely not an independent contractor 1/5
Got kicked off the app because I left my shift after an hour of not getting any batches. Called and they said that they want shoppers to wait 2 hours of inactivity..... so basically they want you to wait in your car, in 95 degree weather for 2 hours!!! Avoid at all costs 👊🏾
App won’t open 1/5
I just signed up for Instacart, and it won’t even let me open the app 😑
App Issues 4/5
I would love to give this app 5 stars. However, there are certain flaws that need to be addressed.
As a shopper, it would be nice if all of the items were grouped together properly.
Also, I am unable to see my past batch details. My friends are able to go to “Earnings” and select the day they have worked, and select batch details which shows a breakdown of how much they were paid. I’ve reached out to Customer Support because I don’t have that option.
Don’t bother unless... 1/5
Don’t bother unless you are in a MAJOR market. There are never any hours available to pick up.
I don't quite understand the scheduling system...Or why there's a scheduling system at all. All of my other delivery apps allow me to work whenever I want. If you're not fast enough you can't get any hours in my city. I'm just not a big fan of it.
By Kayleigh Schroeder
Waste of my time. I signed up I get the card and everything turns out they aren’t doing this in my city. They didn't bother to tell me that before I wasted my time. They should really set something up so you can check if it is available where you live first. I sure as heck don’t want to deliver 2 hours from here. The person I talked to about my location being wrong was rude as well. Terrible just terrible don’t waste your time.
Demand only change 1/5
This change makes it 10 times hated to get a batch from where u could schedule time and have guarantee batches. I loved this app at one time now it’s just a major waste of time and space on my phone
Batches are amazing I make 100 dollars in 3 hours Dailey!!!!
very afraid on given my personal information to instacart 1/5
they are very an responsable company asked me for my personal information in person and by email like social number, back account and then all i been having is silence not body communicated with me.
Be Careful 3/5
If you can’t accept an hour BE Careful as they will send you the same order multiple times. If you don’t accept it you will lose your hours and get a reliability mark. Other than that it’s okay
Of all the gig jobs 5/5
By William 2.9
Out there this is hands down the best. Made over 200 first week. And I wasn’t really even trying lol. If I really wanted 600-800 a week, I think I could get that. But for me, it’s a great part time job that I take very seriously. Always be friendly with your customers, and just do your best.
App is crashing since new update, mostly happens when trying to see breakdown with pay, in which it happens every single time. Normally not an issue, only started since updating app.
Garbage app 1/5
By Ryan schmallenberg
Works for poop. Never any work. The execution is weak to say the very least.Its like Shipt if a special needs person had made the app
Love it 5/5
By soon lee2
I love working for Instacart. It is very hard work and sometimes the tips are not good, but when you get a great customer, it always makes up for the cheap customers.
Very rewarding...I am really helping busy Moms who don’t want to go food shopping with their little ones.
Overall, it has been a great experience and I love this company.
I love instacart so much that when I finish shopping for other people, I use the service for my own food order.
Instacart is what you make it! 4/5
By eclectic coba
I enjoy being able to bring value to peoples lives by making it possible for them to get their grocery shopping done and still be able to manage their hectic lifestyle. As with any company no one is perfect they do have their app issues, pay, distance traveled etc but thus far anytime I address the issue whether it be online or by phone call, they go out of their way to make it right. They’re not gonna know what’s affecting their drivers if we don’t speak up you attract more bees with honey than vinegar... my advice is to make sure you calm down and breathe before you call customer support!
Great when it works 3/5
I have issues of not seeing batches but the person next to me can see batches. I have all the updates and the newest app.
Great way to make extra money. Fun, challenging and best part you can make your own hours.
Needs work 3/5
This has his good qualities and its bad qualities I’d say the worst quality this app has is the inability to deny a batch instantly instead of waiting three minutes just to have the same batch come right back to your phone again and then deny so that’s a total of six minutes that the customer sitting there waiting for somebody to except the batch Instacart needs to change the app to where you can deny a batch instantly one of the worst designs I’ve ever seen
This company lies and has horrible 1/5
By work guru
I downloaded this app, filled out all info needed to start working, they say you can “start shopping today” yet that is a horribly huge lie. It’s been almost 3 weeks and I still haven’t worked, let alone even able to schedule any hours not being waitlisted! Stop allowing more drivers in an area if there is no hours every week to schedule! I mean how stupid can you guys be, making you guys look horrible! I do not suggest waisting your time on this stupid company!!
I signed up to be a shopper and every time I’ve tried to work hours it was unavailable I’ve been having the app on my phone for over a month now and haven’t worked not once. It’s pointless
Not worth it 1/5
Waste of time, gas, and money.
Horrible app 1/5
This app is a rip off. It takes you over 30 miles all over the place to get one delivery and it does not allow you to see the address before hand to see if you would like to travel that far. It also takes your tips until the next payout and takes money off of your actual PAY to cash out: I am extremely unsatisfied and disappointed. You cannot cash out until after 5 deliveries! What if there is an emergency?! DO NOT WASTE YOUR TIME WITH THIS APP.
Earnings page 1/5
App keeps shutting off as soon as I click on a specific batch earning.
App crashing 1/5
Newest update 4.131.1 crashes when checking batch payment details under earnings.