Great Service 5/5
I was apprehensive at first because as a cafe we use a lot of fresh strawberries, blueberries etc
That the person who picks would not be as selective as myself, but I was conveniently surprised! Besides that the updates were right on the money. They spoil you with the details ..,,your order is being picked, your order is almost finished, your order is almost there, your order has arrived!
Although I’m paying s little more it’s well with it if you add the time saved. Thanks for great service, as I place my second order for more.
I wasn’t amazed. 1/5
By Jason McGuire
1st order totally screwed up. Sorting it out was a pain in the neck. Not using anymore.
Sick babies??? Late night... sleeping babies! 5/5
By Syd in buckhead
As a single parent Instacart literally saved my life & my daughters sleeping schedule.
I probably saved a few ppl from a screaming 4 year old in a grocery cart, while I zipped through the store looking for calamine lotion.
Best thing since slice bread 5/5
The most important thing in anyone I do business with is customer service and Instacart takes it very seriously. They don’t mess around.
Great service 4/5
I have really enjoyed saving time this way. Ty!
Certain products are hard/impossible to find, like liter bottles of diet 7up. 3/5
By Uber Coach
Food for thought 5/5
Best thing ever. Instead of spending hours a week shopping after work l get to now spend that valuable time with my kids.
This is what happens when you hire those that are unable to gain employment elsewhere.
Literally every driver brings not just the wrong items, but the incorrect volume of each item as well.
This company is atrocious. How the hell did this company raise $2,000,000,000 in funding?!!
Do not use this company.
By My Stella 58
I was hesitant at first but finally when my body couldn’t get up and go grocery shopping one day, I jumped on it. My very first order was completely worth it. They have a section for you to ask for things to be done a certain way “I asked my person to check everything for the longest date out on all food items, also to please put any meat into plastic bags.” I wish so much that I could remember that lady’s name as she was wonderful, got everything right and was truly such a nice human being. I can truly say that as I am getting older and “for me” my body doesn’t always go like it used to, this is truly a wonderful option!! Also have extreme issues lifting heavy items. I love this whole system. All of that being said y’all know me and I say it like it is. So if for whatever reason things end up not working, I will let you know. I am so impressed with the different stores that are using Instacart 😊😊
Awesome job!! Love it!
Easy to order 5/5
I will review more after it is delivered
The best delivery service! 5/5
I literally LOVE this app!
Really Like This! 5/5
By Busy Kentucky Shopper
Just had my 2nd delivery and it was great! Shoppers were friendly and I got just what I ordered. Also, I ordered some specific items that gave me free delivery. Can’t wait to use it again!
Gd delivery people.
Amazing and super easy 5/5
I absolutely love this app I live in an area where I can use Aldi, Kroger, Meijer, and Sam’s Club. I love that I don’t have to drag my kids out and shop. The come right to my door and sometimes bring them in.
HAPPY CUSTOMER 5/5
We were very pleased the way our curbside pick up Jodi went! Both of you were heplful, gracious & made our experience a great one! Thanks for being there & look forward to seeing you all again!
Judi & Larry.
Awesome Service 5/5
Love the service and how fast your order is delivered!🤗 AWESOME 👏 has
Very useful and efficient 5/5
I like using this service, especially when I can’t get out to the store. I am sure it’s a Godsend for shut-ins.
Great Delivery! 4/5
I love this service.....but I wish there was a way to make a note for the order as a whole, in addition to adding notes to each individual item. There are times I would like to request my items be delivered in boxes if they are available instead of bags. Also, I would really like it if all delivery persons would notify me via text if an item is out of stock or if they are substituting. I have gotten wrong items without this communication.
First time user 5/5
By Gatsby Kat
My delivery girl Dori was great! Updates on a substitution, a quick add in for me, prompt, & a big happy smile on her face! Made my morning.
Super Service! 5/5
Disabilities prevent me from a comfortable experience shopping in a grocery store; this service has been life changing. I love it! I’ve used other shopping services but Instacart remains my favorite.
By Kim Cantey Davis
I truly enjoyed this service!
First purchase 5/5 5/5
I ordered for the first time and it was so easy without any fuss. And I got my order delivered perfectly on time before their estimation. I love the Instacart App 🥕
The app makes it a priority to only show you name brand, expensive items. Then it offers express delivery within an hour for $9.99 or spend $20 to get free express delivery. So I waste my time adding more groceries to my cart and then it only offers delivery in the morning! Take stuff out of the cart, and there is the 1 hour delivery, again for a fee. Such a waste of time and money. Just save your money and order groceries directly from the store
My first time 5/5
I was severely injured and decided to try Instacart in an effort to save my husband from adding yet another chore to his new duties in taking care of me. It was great. The shopper kept me posted of any necessary changes to my order and both she and the delivery driver were personable and effective. I will be using this service more often.
Doesn’t give you option to say no replacement until after order confirmed 1/5
By Plant Investigator
Doesn’t give you option to say no replacement until after order confirmed
Instacart prices are higher 3/5
By Sunit Sahu
They jack up the price at least 10% extra in addition to all other charges. For a 100 usd shopping you end up paying close to 15 usd extra at least .
Now even you can’t add items once the shopping starts. Also lot of times the replacement are kind of forced. Items which are very much available in shops are not in Instacart item list.
Awesome service !! 5/5
So convenient!!! I love that the shopper can contact me if they are out of an item I request.
Best app 5/5
By ubereat girl
This app is amazing! While I was recovering from surgery I couldn’t leave the house this app help saved my life! Highly recommend.
Won’t let you cancel before trial is over!!! 1/5
By New momma to baby k
I’m looking EVERYWHERE for a way to cancel the auto renewal $99 a year membership before my two week trial period is over but I can’t!!! And their contact form won’t let me submit ANY form of communication!!! This is complete BS!!!
It’s “ok”. 3/5
I’ve had a few different experiences.
First the guy didn’t even try to look for items, if they weren’t in eyesight he would ask immediately if this replacement was fine or to refund if he saw an alternative item right away ( I know because I went to the same store 5 minutes after he dropped my items off.
I mean, I’m paying a service for a reason and the extra tip, least the guy coulda have done was not be lazy. That happened with a few items.
Most recently, this lady was super efficient, told me one item was out which was fine, got a refund.
Another item on the app specifies this item is sold by then/pound.
Tell me why I got charged for two pounds but I received 2 individual items that amounted to 1/2 of the 2 lbs.
They gave me a partial refund but I responded with a really detailed email/screenshot and still they insisted I was wrong. Like wow.
So eh.... in a pinch I suppose it’ll do but try to be as specific as possible. I wasn’t feeling well enough to go to the store.
In this case pre-made burger patties sell at the store by the pound, so I got charged for 2 lbs when I only received 1 lbs. they sell the patties by weight not quantity.
When you indicate quantity on the app, it prices the item by weight, not by “each”.
Super fast and exactly what I ordered
I think it is wonderful the help is fantastic polite helpful I have had wonderful expirerce 5/5
Expierence good service.
Times not always the best 2/5
Times are not always available in my areal
By Cutting loose
I have flown all night long across 4 time zones. I just ordered groceries and had them delivered. It was wonderful!!! The bananas are nice. We have been gone two weeks so I’m out of everything fresh. The berries, lettuce , celery etc is all wonderful!!! Very happy. The app is super easy. They were out of one thing I needed and the shopper txt me and we repacked it with another item of the same. I. Oilfnt be happier.
Busy Exec 5/5
Love, love, love this app. Saves me so much time.
Luv it! 5/5
Love convenience, personal shoppers and drivers...
Curious, profession and helpful! She was a delight
Over priced service 1/5
Unless you have lots of money this service is too expensive and not worth it. Just go walk or drive to buy groceries from your local store don’t spend extra fees and tips to have it delivered it’s a rip off
Best grocery app ever!!!
Not fluid... 4/5
Sometimes too many steps to chat with the shopper, as well, once order placed it tells you to choose replacements but while doing so if the order was accepted, you receive an error when selecting the replacements saying not possible to edit!?!
Very frustrating. Also, credits on the account disappear without notice. Overall, it’s fine but little things make you just wanna go to the store and do it yourself. Drivers have all been great, tho!
Convenient but 4/5
By Jason Anthonisen
I have trouble finding certain items that I know they carry 100%. So I always have to enter “special item request” every time. It’s annoying because it’s unnecessary.
Love Love Love 5/5
Absolutely love Instacart! I have two small children under the age of 5 and this helps me out especially after work picking them up and if the weather is horrible we can go home and I’ll just order my groceries and receive them within an hour or 2. I’ve been thinking about signing up for the Express but not totally sure if I will need it that often. It is really convenient in inconvenient situations.
By KrIs DaGrEaT
It’s really helped while having 2 kids under 2. Saved time and the fact that it remembers your orders takes a lot of time away from searching. Can’t endorse this service enough. The only issue I have is that it doesn’t allow you to use your Kroger points for gas. But my time at home as made up for it.
Shoppers do not communicate chats are closed during shopping and although you ask not to replace they do wit products that are not approved. They also din NOT choose the second item when it’s BOGOF
By Grinning Gator
I’ve ordered groceries through Instacart three times, and the first two deliveries were rousing successes. The third one, which was today, was disappointing.
I was ordering things I needed to use for tonight’s dinner. One of the ingredients was cherry tomatoes. I ordered three pint-size packages of the tomatoes. Most of the tomatoes were unusable; one package was moldy and the other two had very dry, almost- moldy tomatoes.
I don’t like complaining by public review, but I can’t find any other way to contact this company. I tried calling Publix, but the store’s customer service person told me the store does not put the orders together, because Instacart is a private company.
Saved me tons of time 5/5
Berber going back!
The best!!! 5/5
She was the best out of every one who delivered to me.
Work to much 5/5
I work 16-18 hour days and this is awesome plus most the time I’m still thinking about work and forget to go to the store it’s a big help especially when I’m exhausted