What I’ve Learned 4/5
Since the pandemic changed life I have been a regularly using the Instacart app. I love the chat feature since that has allowed me to ask shoppers to look for an item I know is carried by the store but doesn’t show in the inventory.
I love that I can shop multiple stores for one order, but I’ve learned that I can’t review each shopper independently and I’m not certain if the tip is split among them or only the first shopper gets it. I wanted to give a high review to one shopper and a lower review to another who damaged a product in bagging. I wasn’t allowed to do that. I have since started each store order separately so that I can review and tip accurately for that single shopper.
When searching for products I have found some items don’t show up, but if you select the comparable items and look at substitute options you can often find the item you really wanted in the first place.
There is an area to leave a note or instructions to shoppers, but I’ve found this is often not read until after the shopping is completed. It would be nice if the developer would make this the first thing the shopper sees because I share things like (paper bags if possible, latest expiration dates, please leave receipt, etc) they need to see in advance.
Many inexperienced shoppers are seeking a source of income and need a little more details. If they pick the perfect piece of fruit or loaf of bread then throw cans on top it is a waste of money. This makes it even more important to be able to review the correct shopper.
I have experienced a few times getting either the wrong item or a damaged item. Customer service has been quick and easy with a credit for the product back to my account.
I love the freedom this has offered me and I was especially excited that my Costco store signed on. I look forward to each improvement.
Used 3 times 1/5
Used it 3 times and 2 times wasn’t a positive experience . 1st time broken eggs and 2nd time half the order was missing and didn’t follow instructions .
Easy to use 4/5
This app is easy to use and figure out. The only problem I have is the search is sensitive.
You have to know the exact name of what you are searching for sometimes which makes it difficult when some items go by different names at different stores.
I like the convenience of Instacart, but the search algorithm could use some work 4/5
Instacart is great because you can order groceries from the convenience of your home and you can chat with the shopper while they’re at the store. However, there have been many times where I couldn’t find an item that I very well knew the store had. It simply didn’t show up in my search on the app. In these cases I’ve been able to find the item myself at the store later. Also, this isn’t probably the fault of the app but many times I don’t get a paper receipt. If it turns out I need to return or exchange something at the store will not always accept The receipt that is within the app.
Don’t rely on cart!!!! 1/5
By lui phui
Enjoyed using the cart as our shopping list throughout the week- until we logged in one day and the cart was empty! Kaput! ZERO!
Got no explanation from support chat.
It’s a big bug for me. Until it’s fixed and explained I’m off to use another service.
Edit: Miya suggests I contact them. I did and was told I’d be contacted within 24 hours. This has not happened yet.
Fantastic Service 5/5
Ever since COVID-19 all the local stores have been closing earlier, and unfortunately I work until well after that time. With Instacart I can still get the fresh produce, meat, and whatever else I need delivered for a reasonable fee. The ability to interact with the person picking my order means I can make order changes on the fly just as I would if I were standing in the store.
Aldi order 2/5
Did not like the replacement items chosen for items I ordered. I would rather the requested items not being replaced with things I don’t want or like!
Cheap and quick, helpful and good communication.
Sweet 🤘🏼⚾️👌☮️🇺🇸😷 5/5
By martin crib player
On target 🎯
Mask and gloves 4/5
Although we were distantly separated, we felt since she was handling our groceries she cold have had a mask and gloves on.
Mr Leonard Turner 4/5
Delivery was great. The Prce Chopper selected did not carry several of the items I wanted. Therefore I was not happy that I will have to go to the Platte City Price Chopper to complete my order.
First time the service and ap were fantastic
Congratulations and suggestion 4/5
I say the bad but too the goods things.
Excellent service for the shopper, good batches, good time to take batches, I make like 6 shops a day and is wonderful.
Like as suggestion you have to see the customer’s driver licensed BEFORE they shop the alcohol, because the sopper waste time and money to return the items to the store. Because seems like the customers dont understand that they cant buy alcohol without driver licensed o licensed expire 🙄....
Thank you! 5/5
You are so appreciated! My elderly mom gets essentials delivered quickly to her asst living apartment. I don’t live in the same town but with your help she has what she needs.
Store close out price not considered 2/5
The store close-out value was 6.50 for my item but Instacart charged the $12 price that was on the app instead.
Bad customer service 1/5
I don’t recommend it
Great service 5/5
This is such a wonderful thing to have !! They bring them to your home it’s super easy and so worth it !!!! I recommend to everyone
LOVE THIS SERVICE! 5/5
I was using HELLO FRESH for a while, but that was too specific as far as meals and my food spoiled either b/c I wasn’t home or it stayed in my refrigerator too long. With INSTACART, I can place and order and it’s delivered THAT DAY! I always tip ON TOP of the delivery charge, and everything arrives safely! It’s a PERFECT solution in these Covid times.
Do not buy from this app. They are way overpriced! The driver left the receipt of what she said vs what the app had me pay and it was a $30 difference.
Poor service and don’t deliver purchased items 2/5
Placed an order, paid for items that were not delivered and Instacart is ignoring request for a response
Very good app so easy to use 5/5
By Sara Elgene
I appreciate that I am able to stay home while a younger person shops for me during this unspeakably nasty pandemic. Publix: Please protect my shopper in all ways possible as he or she provides this most helpful service to seniors like me.
Pamela, was wonderful!
By RNP 1
Next to impossible to subtract from order if wrong item is listed. They give you 1 thru 9 for number of items and do not give you a 0 so you can take item out. Also got items I did not order. I would not use unless I absolutely have to. Delivery was fast and quick though.
Service is great! 5/5
Convenient, and always on time and order correct!😃
Hunger for ratings? Here’s one. 1/5
By Zihao Xu
Why is the app pushing super hard for your rating right after the item is delivered? Of course it’s to pressure you to leave a good review.
But how is one supposed to rate the order, when the order delivered hasn’t been examined and the pictures can’t even be viewed?
I’ll rate the order when I want to, not being told to.
Worst app ever 1/5
I was placing a order and it kept denying my cards. I told the rep what was going on and she states well we don’t except EBT, I was like who the hell have EBT. I’m trying to pay with Apple Pay, cash app and my bank card. This company is ridiculous, they always are having technical difficulties that never gets fixed... if I could 0 stars I definitely would have...
The app is clean, organized, and easy to navigate. The prices are much higher than in the store. I just wanted to shop one time to see how it works, but probably never again. It’s good for people who really can’t do their own shopping, like people with a disability.
Finally, weight vs per item! 5/5
Love that you can now select weight vs per item because it was unclear at times how I was going to get charged or if my shopper would understand how much I wanted in produce. Thank you for that update!
Tip for Pickup 5/5
Can you add Tipping functionality for grocery pickup?
My first delivery 5/5
We are trying to remain responsible and stay away from others. I made my first order since this pandemic began. I had my order delivered just as I had ordered. It was a nice surprise that I had such a pleasant person to bring my groceries to me. I will be using your service again soon
Life Made Easier.... 5/5
Very appreciative of the excellent shoppers and customer service, as well as the smooth app! It’s so nice when life is made easier.
Instacart Making Life Easier During Covid-19 5/5
It’s quick, easy. All substitutions are great when needed. Shoppers are so friendly. Worth the fee and driver tip to avoid going to a store right now. 10/10 recommend!
Receipt to my groceries 2/5
By Need receipt
My grocery shopper was great. I give her 5 stars but was told I couldn’t get my receipt.
Why can’t I get a receipt for the groceries I purchased?
Very friendly, helpful, and kind.
The free delivery should be based on dollar amount 3/5
Not based on pushing processed meats, dairy or sugar products!
Why should one pay $4 in delivery fee after spending nearly $90 on less processed items?
A life saver! 5/5
By Rob 90039
Just what I ordered in just about an hour. So much less stressful than in-person shopping. More affordable too!
They over charge !!! 1/5
Rep by mistake have left receipt which clearly show they pay less but I was charged more. I have submitted issues have not been contacted won’t be using app since it’s steals.
Fast and delivered right to my door! 5/5
Big Lots 5/5
By Oma is Silly
So far so good! I’m a happy camper!
It’s great! 5/5
Fantastic Service 5/5
Taylor, my Instacart shopper did a fantastic job. She purchased exactly that I wanted. She was very very pleasant and cheerful. And acted in a very professional manner.
Used to love this service but lately there have been issues with double charges, deliveries that get randomly cancelled after they have been paid for, and absolutely horrible customer service. Probably better to just use your local store’s delivery service until they get their act together.
Love Instacart!!! 5/5
By Shannon Denmark
I’m really enjoying the Instacart app!! The shoppers are friendly, there’s outstanding communication, and the app itself is easy to manage and the options are very helpful! What a wonderful way to shop! I’d recommend it to anyone👍😁
App doesn’t save replacement preferences 3/5
Why do I have to designate new replacements on each order with the app. The website is much better because it remembers my preferences
This is a great service but... 4/5
By grants pass, or
Shoppers need to watch pull dates. I’ve paid full price for items clearly marked as sale due to pull date never been reimbursed and it’s caused me to throw food items away several times.
Pop ups non stop 3/5
By Awsome Josh the Awesome
Non stop pop ups. It’s annoying.
Love this app 5/5
Never heard of this app until a friend of mines told me about it during the pandemic. Everything was smooth. Love how I can track everything the buyer is currently picking up. Also tracks how far they are away from me. Very convenient app!
Hidden fees beware 1/5
By Mess nickname is taken
Instacart charges you an extra 15.5% hidden fee they just add to the cost of you items and they don’t disclose it. This is in addition to the service fee which is listed, the delivery fee also listed and the tip. Very deceptive business practice. Criminal really! They are making an addition 15.5% on your order and they don’t tell you unless you call them out on it. Greedy