We love our Iris system. 5/5
We started with a very basic system 3 years ago when it was first available at our local Lowe’s. We have gradually added items as we could afford them and as new capabilities came online. Now have over 30+ various sensors and other items and couldn’t be happier. With 8 cameras we can watch action online from far away. Garage door opener allows the ability to gain entrance remotely for maintenance workers, pest controller etc. Nothing happens that we don’t know about. Pro monitoring added when it became available a few months ago adds another level of security and peace of mind.
I want to like it... but 1/5
I have had iris system for a few years now. Just within past few months I have had issues with devices dropping off. Which makes not sense considering no changes have been made or devices been added. Very frustrating!
Touch ID doesn’t work as it should. 1/5
It’s now even worse. The Touch ID is now fully broken. No other app I use has so many problems with this basic iOS feature. It seems now that every other day the Touch ID setting just turns off completely from the menu. Doesn’t matter if you log out or stay logged in. This software is basically useless without it; in an emergency I should not have to spend time logging in when there is a faster option. The Touch ID button on the login screen is pointless. If I have enabled Touch ID I shouldn’t even see a login screen!
I’m now currently researching other services as this is preposterous, that your developers can’t solve such a simple problem.
Fix this app or you’re going to lose more customers!
Touch ID randomly decides to turn off every so often on it’s own, requiring a username and password to log in again. And, there’s a random chance that the Touch ID doesn’t even trigger if you don’t actually sign out after each use.
Once Touch ID is turned on, I should never have to type my credentials in again. That’s literally the point of Touch ID. This is a severe flaw when you have to quickly access the app during a triggering event. 0 Stars if I could.
Honeywell thermostats don’t have a lot of control. 1/5
Please include fan control for the Honeywell thermostat. Please include (Fan On) (Fan Off) (Fan Auto) within the Lowe’s by Iris App.
Also later you can add filter replacement reminders and monthly energy usages.
A few issue, but overall happy 4/5
The Iris app has a few bugs, but I’m happy with the app and devises. I wish the app had more device features e.g. temperature history.
Doesn’t work 1/5
We’ve had nothing but problems with these thermostats and the app since we’ve bought them. Customer service hadn’t been able to help. The app continually says its lost connection so it basically means you can’t control the thermostat remotely. Then the actual thermostat is designed very poorly. You cant actually change the temperature, you can’t only change it temporarily. It’s not user friendly at all!
I set the system up in one day, 22 devices, all has worked flawlessly so far but its only been two days so time will tell the whole story.
At this point the only improvement I'd like to see is landscape view support for the iPad app as I never use it any other way.
RESPONSE TO DEVELOPER:
Yes I'm aware I can use a web browser and have landscape view but it doesn't function like the app.
The app allows Touch ID and a way better experience when doing just about anything, the main function it's missing is landscape view.
Issues since last update 1/5
Since last update, unable to get off splash screen and back to app features. (iOS)
Not happy 1/5
Generally works well but when you have no internet, you’re stuck. Especially if you need it to get in your home. I have devices linked with Iris that act as a double locking system. Another beef: Lately the app has been logging me out Willy Nilly. Even up to several times a day. This is extremely annoying, a “trick” which has plagued me for two months now.
Will not pull the Nest account page 1/5
Latest update the Nest account page still doesn’t load to log into my Nest account.
I’m sure I will get an reply back to call support but I don’t need support the page never loads to sign in. It’s a app issues not a Iris issue.
Got a reply from support and I am going to give them 1 star. The app doesn’t populate the sign in page but they said call for further troubleshooting. Which means they didn’t actually read my review.
Fix the glitch in the app so the log in page populates. It is just a blank white screen.
I keep trying to pair my Nest account with Iris and it just sits there with a white page.
Tried uninstalling the app and reinstalling it and same thing.
The app has gotten much better but still has bugs.
Please fix the Nest account linking.
I appreciate the app as it allows me to control things on a mobile basis, but it signs me out st least twice a day and I have to type in full email and password.
Waste of money 1/5
What a waste of money. Set up new account and the app doesn’t let me get to set up screen.
Best product for anyone who rents a property on a weekly basis! Has been an asset to our beach condo!!!
Good SYSTEM 5/5
By David E. Baker, Sr.
We use to keep a tab on my 91 year old Dad. He still drives and has three cars, each key ring has the unit attached so we know which car has left the house.
I use the motion sensors to detected the lack of motion within the house.
Panic units are throughout his home for easy access.
The system will notify three family members an alert of both active and non-active movements.
Cons: we do get false alarms because Lowes will not offer a WiFi extension for their unit. Come on Lowes, you had one for the old unit!
Iris needs to add a widget for the lock screen to quickly turn on/off devices! 3/5
Great product but needs better integration with iOS
Example is to add a widget to quickly turn devices on and off from the lock screen. Takes too much time to login and find the right device and then turn on/off. Should be swipe to widget menu toggle device on/off.
July 2018 still having iOS issues 1/5
Alexa and iris constantly fight each other
Google home is better with iris for lighting
Does not work with Apple devices 1/5
Hasn’t worked with any of our Apple devices since the last update. Buy this system back from us so we can go to another brand.
Annoying to use 1/5
By Cam R Hill
The app constantly makes me log in rather than staying logged in. Touch was added but only works once, then you have to type in username/password again every time. I use it to control a ceiling fan switch and half the time the switch says offline but everything is working. I have to use switch manually, but other half the time it works. Its a disappointment that it doesn’t work consistently the way it should.
Still waiting 3/5
I find the functionality that exists to be adequate and dependable. However, I’m still waiting for some features that were in the early phase 1 that STILL are not in the current version. Very disappointing. Charting temperature is at the top of that list.
Not working with iOS devices! 1/5
By Tanks iPhone
June 16th, 2018
These issues started in early May, just after the latest update. It’s been over a month now that the system does not work properly. Still does not work with any of my iOS devices. Still receiving the same error message. No further contact from tech support, last word was to use the web portal until a fix was found but there doesn’t seem to be one on the horizon. 4 star review had dropped to a 2 Star when the problems persisted. Now, with no fix in sight for so long, it has to drop to a 1.
May 17th, 2018
We have had Iris since it was first offered at Lowe’s. We really, really wanted Iris to work. When it is working right, it’s awesome to have. Especially now that Google Home is integrated with some of the features. Bottom line though, it’s been about three weeks now that my iOS devices give the error message, “Loading Delayed. Check internet connection.” Support at Iris has tried to help but have no solution in sight. My security system, cameras, thermostats, lawn irrigation, numerous lights, and fans are all dependent on Iris working properly. We have Iris installed at my both my home and my rental property. Since it doesn’t work... I am stuck looking for a new system. For whatever reason, it works fine on all non iOS devices. It is exhausting to always have issues like this with such an investment. Save your money and try a different solution to your home automation. Maybe Iris will get it right in the future.
Persistent bugs 3/5
Overall decent and functional app but there’s lingering bugs that don’t seem to go away even after multiple updates. The biggest one I experience is that I have to constantly re login even though I have Touch ID enabled and I’ve logged in numerous times before
Good but could be better 4/5
By Fetters Run
I’ve had IRIS at least 3 years and have over 50 devices and 3 locations. New devices have been added, pairing is easier, it’s more stable and faster. But, rules sometimes don’t work as expected or sometimes don’t work, and more features and devices should be added, although rollout seems to have slowed. Lowe’s does not promote IRIS as well as it deserves.
Sometimes the cameras don’t record movement. Not sure why.
Also, I would like to see the history log longer.
Loading & tutorials won’t stop 2/5
For the last few weeks we have had issues with the tutorial that keeps popping up EVERY time the app is opened. Lately there’s been a new problem with loading. Message to check network then won’t come up. The network is fine, the app is not.
Still logging out 3/5
Overall the experience is good, but the log out bug is incredibly annoying! It had been working fine. What’s the point of fingerprint log in if I have to enter the password each time? Get on this guys!
Bad upgrade 1/5
Not working since update. Another screw up great job Iris again.
Not intuitive at all 1/5
This is the most clunkiest, poorly designed apps I have ever had the misfortune of using. I develop apps for a living and find the navigation horrible.
App needs to be fixed 2/5
I applaud the fingerprint authentication, but what is the point when I have to log in all the time with my password? I recently was in bed and thought I heard something outside, as I get into the app, I now had to log in again. From waking up, my eyes had a hard time focusing and I hit a wrong button which led me to resubmitting the password again. At least prior to the fingerprint authentication, I could just open the app and see what I needed to. If I didn’t want someone to get into my app, I just simply locked my screen. Glad someone wasn’t trying to break into my house. Please fix this issue.
Can’t review video clips 3/5
Not sure what has happened since the last iOS update, but I can no longer review saved video clips on my phone or iPad. I can livestream fine, just can’t watch saved clips. I contacted customer service and they said I could use a computer to view the files if needed. Didn’t really address my problem with that answer.
Good app but has some bugs 5/5
The equipment works great and is easy to pair, but the app has bugs. Looking forward to the next release, which will hopefully remedy the crashes when viewing cameras and creating scenes for door locks.
Keeps crashing! 1/5
My app keeps crashing. This is like day one so it better get better or I’m taking it back to Lowe’s!!
No Apple Watch App 4/5
It’s got a few bugs like most technology. The new system is way more reliable than its predecessor. If you are a “do it yourself” this ones for you.
Biggest complaint right now. NO APPLE WATCH APP. That would be a game changer for me. Must have.
Please stop logging me out 1/5
I was hoping that the latest update would fix the issue of being constantly logged out. It’s incredibly inconvenient to have to log in every morning before I leave the house and every evening when I return. Our keypad also stopped working (not a battery issue), so this adds to our frustration. I have enabled Touch ID, but that does not keep me logged in. I’m giving you guys one more update to fix this issue before I box all of my stuff up and return it. The only reason I haven’t yet is because my wife works at Lowe’s and wants this product to succeed. She is incredibly disheartened by its failures so far.
UPDATE 4/3/18: A new update has been released and the login issue has not been fixed. This is a major headache. I do not want to talk to customer support, I want you to please fix your application.
UPDATE 4/7/18: So far it looks like the latest update fixed the login issue. Thank you!
UPDATE 4/9/18: Spoke too soon. Getting logged out again. :(
New app problems! 4/5
Help, the new update will not work, keeps shutting down when you close the camera tab! Works fine any other time!
NOT Working 1/5
App does not allow connection to my device any longer. Error message states network connection issue, and to check your internet connection. Went as far as deleting app and reinstalling, however that did NOT correct the issue. If I could give half a star or no star I would.
Since I’m not able to do that, I’ve done better by just deleting APP and throwing device away.
Don’t bother 1/5
App doesn’t work on iPhones anymore. Buy a different system. Iris doesn’t both testing their updates before releasing them. This is a big deal - many functions the website will tell you to use the app for, but then they put out an update that makes it so you can’t even log into the app. Terrible company.
Doesn’t work with latest iOS update 1/5
By Angry dwarf696969696958
A known bug prevents a app from loading with the latest iOS update. Makes my Iris system essentially useless...
Great app until.... 1/5
Suddenly cannot connect to app. Error says check network connection. Support team has been no help. No solution.
App won’t open 1/5
The app was great, but now I haven’t been able to open it on iPhone for over a week.
Read the reviews and forums 1/5
-Not all notifications work and it if it does work it’s for a couple of days. I have had Iris set up for less than a month and notifications work consistently for 4 days. After that it’s hit or miss. If you can roll with the headaches and bugs, this is your system.
-Their are things on reviews that don’t exist anymore like free automation. You don’t have to pay to use specific devices. But all the other stuff remains.
-The system has potential, but so do prototypes.
3/28/18 - Per developer response:
You’re kidding, right? Tech support has given me the same answers for 4 1/2 weeks that I can almost tell them what they would tell me. I can tell you and others what tech support would tell them. Plus, I had responded via email with one tech support who I have been working with for 4 1/2 weeks and I responded again tonight with another issue. No response since last Friday. The issue with everything is that issues haven’t been resolved. There is one review that was a written article (one of many)about Iris that says, sensors work well at first but after a month they drop offline all the time. Low and behold I’m at the 4 1/2 week timeframe and these last 3 days have been terrible. Let’s just say the article was more than correct. My star has dropped from two star to one star.
4/3/18- my new rating went from 1 star to zero stars. Check irisbylowes forum. The app for iPhones doesn’t work for the last 24 hours. I’m telling you right now everyone for your own good. Stay away from Iris.
App doesn’t work 1/5
By Mike Brecht
After an Iris app update the app won’t load. I have reset and tried everything customer support has suggested to no luck. They said they are working on a patch however this isn’t useful when you can only pair with the app and it won’t load. Thanks for releasing an update that broke your own app....
app not connecting to internet 1/5
app doesnt start up. screen stuck in loading ui. says bad connection when on wifi/ network but other apps working fine
Spend elsewhere. I am throwing it away. 👎 😡. Complete frustration and discouragement. Not worth another moment of my time.
App not working with iphone 1/5
This app no longer works with my iPhone! It used to work fine, but now it keeps telling me I have no internet connection, even though I do. I can't even monitor my system right now!! Works with my husband's android, and my iPad, but not my phone. Frustrated!!!!!!!
App will not connect 1/5
The app was working until the latest Iris update.
The app gives the error ‘Failed to connect’ but it will connect through the web interface. I am using an iPhone 7s.
Won’t even load 1/5
The update is terrible. The app won’t load and tells me to check my internet connection. My internet is fine. This is super annoying.
Wont connect to internet 2/5
By Iris user 111
Since the update I am not able to access it. I have removed it and installed several times and it will not connect. I get a message saying delayed connection please check internet connection. I am working with an iphone 7 with the latest IOS 11.
Doesn’t work on iPhone 1/5
All of a sudden it won’t load on my iPhone. Says to check internet, which is fine. Deleted and reinstalled, still nothing. Works on my iPad, just not on my iphone. Fix it please!!!
Overall, I’m pleased. 4/5
By Dr. Ryan P. Ames
I use Iris to control the door lock on a short term vacation rental. Set up was not too bad, but the instructions were not perfect. In order to get Iris to sync with the lock, they needed to be within 10 ft. No where in the instructions does it say that you needed to be that close, or that you can disconnect Iris from the internet hub and power supply and carry just the Iris unit over to the lock. After calling support, I finally learned this.
Once I got it all set up, it took me a very long time to figure out how to add additional users and give them access to the lock. The user interface is not nearly as intuitive as I would expect.
No that I learned how it works, no thanks to the instructions or FAQs, I’m pleased with it. A UI redo would make it great.
Pretty good 4/5
Generally good experiences with plug in switches, CO/smoke alarms, water monitors. The fact that the switches extend the reach of the network is a plus. Add landscape mode for iPad, clean up the interface a bit, and you get the 5th star.