5-stars for the customer service 5/5
Whenever I need to know something about how my iRobot I just send a quick email to customer service and within a day or so they get back to me with a very detailed explanation of what is happening and how to fix it
Not user friendly 1/5
Not easy to use. They don’t even put the digital manual.
Works great but last update was not a good one 3/5
We have had the i7 since 12/3/18. It has been great and are always amazed with how much it picks up. We think of ourselves as fairly clean people but the Roomba says otherwise. It has always found its way back to the home base and with weekly full cleanings that we give the Roomba we have had no complaints.
However once I updated the app a few days ago the Roomba stopped cleaning areas it was scheduled to do. Once I realized it wasn’t following the schedule I pulled up the app and saw all of the jobs since the app update were showing “Incomplete Job”. It would move around for 5 minutes in the same room as the base station and then go back to the base station and not give its customary jingle after completing a job. The failed jobs would say it was a “Localization Problem”. The base station has been in the same location since day 1.
After cleaning the Roomba again including all of the sensors, performing a Reboot and turning all of the lights on in the house I attempted to run a cleaning in a room again but the problem persisted.
I decided to delete the Smart Map (which was still showing in the app & was accurate) and run a few Training Runs to re-map our home.
Since the re-mapping Roomba appears to be working again. I’m hoping in future Roomba & App updates that iRobot will take more care in the coding to not brick our Smart Map.
Love the Robot but app keeps crashing 3/5
I love the products iRobot has developed and helps keeps a tidy house with 9 dogs in it. Vacuuming everyday is time spared with the Roombas. However since yesterday I have been unable to access the iPhone app it get to the iRobot green screen then shuts down. Very frustrating when I’m trying to check up on the progress of my new robot “Flash” on his smart mapping. Had to download on my iPad to be able to access the functions. iRobot please fix this.
Constantly needs rebooting 3/5
By JackieB in TN
My device worked very well the first month or so. Now I have to reboot every day to get the bin to self empty. If I don’t, I have to constantly empty the bin manually. Additionally, the device is always showing battery low. Again, have to reboot.
It never lets me update that software and I think that’s dumb idk what to do at that point
Battery percentage gone 1/5
Who thought it would be a good idea to remove the battery percentage on the app?!?! My “smart” vacuum just got dumber.
Why is there no Dock button on the app?The vacuum has two functions: clean and go charge yourself to clean again. 50% of the functions are not available on the app.
V3.4 broke VoiceOver status 2/5
In v3.4 the battery status, read by VoiceOver was broken, made nonexistent! My efforts of informing iRobot of this situation, and requesting a fix ASAP has been fruitless. I can’t get past the “escalation specialist” Marvin and he is not technical enough to understand what VoiceOver even is! He got a response from development that the “feature was inaccurate, and removed, to be fixed and added in a later version”. THIS IS A LIE! How do I know this: 1. Status still works on the visual screen’ 2. The VoiceOver reading of the status has been working fine and accurately, since they put it in 6 months ago.
I fought with iRobot for over a year to make their app non-visually accessible, and was repeatedly told that they didn’t support and never would support accessibility! I spoke with them and communicated via email. They would send canned responses that were clearly not from a technical person, basically form letters saying “i’m sorry but we don’t support that feature, at this time.”
FYI, VoiceOver is an intrinsic part of iOS. It is not a different app, but does need consideration in coding. Knowing the status of the battery is crucial for me. I cannot see the lights on the machine that indicate that it is placed, just so, on the charger. If the contacts are a little off, there is no audible signal, tone or click, to indicate if it is positioned correctly. Without the status on the app, I cannot tell how much of a battery charge is left, to determine if it has enough of a charge to handle a given task.
I have no confidence that this matter will be remedied in a timely matter, if at all. The fact that I cannot explain the problem directly to the development team, is more than frustrating! For them, and most consumers, the fact that this crucial component is broken will remain unnoticed, be the common belief is that “seeing is believing” so if they see it is there, it is! My reply to that assumption is that “vision is deceiving”. Much exists that cannot be visually obvious.
I love the machine, but absolutely hate the runaroound from customer support and the apathy toward the non-visual interface. They broke it, they need to put the code back, like it was prior to v3.4, and not lie about it being intentionally removed. Probably someone, not familiar with VO, saw the code, didn’t know why it was there, and removed it. I really don’t know, and don’t need to know; I just want it fixed, asap.
I am currently running v3.4.1 which is still broken!
The app works perfectly well. The iRobot could do a better job.
No schedule 1/5
For about 3 weeks now the schedule won’t open for me. It just spins and spins. I need to update a time it’s running and I can’t do that. Please fix!
Should have never updated 1/5
Like many others the updated app has caused issues. I can no longer see the schedule it just tries to load. This has caused my roomba to start at all hours of the day and I have no control over it. I’ve had to take the battery out to ensure it won’t start at any given time.
THIS APP IS REALLY FRUSTRATING 2/5
Overall, the roomba is very good except, the app is very frustrating. Every time I try to edit a divider, the app crashes and I can’t change the divider. Also I have to stop the roomba in order to view the Smart Map. I hope iRobot addresses this issue in their next version of the app. The roomba is very good and I would recommend it. I wish the app was just as good.
Trouble with App 5/5
Try deleting the app and then reinstalling. Also try re-starting the device you are playing on. I’ve used this app for about a month and it works great.
Love the machine, not the app 3/5
I have two roombas and love them. The app, however, needs help. Why can’t I send it home from the app? Also, one of my machines has an update pending. I’ve tried multiple times to update but always get “something went wrong” and it doesn’t update.
So while I would give 5 stars for cleaning I had to ding it 2 stars for the app and its inability to update.
Horrible app 1/5
Horrible. Job finished over an hour ago and still won't display the map it cleaned. Can no longer end the job and send the roomba back to its base from the app. It will give you only two options now. Resume session or end session.
When you select end session it does not return to the base. You have to pick it up and put it back on the base.
Another thing that's messed up is the locate roomba button. They removed it!
Really don't understand people rating five stars then proceed to praise how great their iRobot is.
This forum is for the app, not the device it controls!!
App crashes cannot delete dividers 1/5
Terrible terrible!! The app freezes and crashes when I try to modify the dividers for Smart Map. Please help- how can I fix this...I tried restarting iPhone,
Good app, could be better 3/5
We got our first Roomba—an 890—this year. Though it’s not the brightest vacuuming robot, it fit our budget (hopeful firmware updates will make it more versatile and useful). Anyway, on to the app, which is nice but extremely limited. Only one button, Clean. That’s nice, but why not put more buttons that correspond with the robot’s functions, like a Home button or Spot Clean button. They’re on the robot. Surely it’s not hard to do.
The app is a nice app, just like our Roomba is a nice robot vacuum. But the app could be better by adding more functionality.
App not loading 1/5
By PARRA HD
I been trying to set up my account and it won’t get past the loading screen. Anyone else encountering this issue?
Love my 980 4/5
This robot has been amazing in keeping filmy house free of dust and it also picks up a significant amount of dirt from what appear to be clean floors
The app is nice as it will alert me if Alexa gets stuck and most importantly when Alexa simpered a job!
It could use some improvements to make it even better:
1. The care section could also track when the extractors, side brushes and filters need to be replaced in addition to tracking when certain parts need to be cleaned
2. When Alexa is paused it would be nice to have the option to send it back to the base and recharge instead of pausing right where it’s cleaning. Helpful when people drop by and the robot is mid cleaning. Also would be helpful to have an option to keep Alexa at the base after it returns to recharge for 90 minutes that makes it stay there till you are ready for it to begin again and/or resume when it is fully charged. Helpful when you are doing something which needs quiet or would get in the way of the robot
3. Lastly I would love it if Alexa could update the clean map when it docks to recharge so that I don’t have to go around and determine which areas Alexa has cleaned.
4. Battery life monitor in app. Also display of battery percentage along with the green battery icon
Broken Update 1/5
Recent update (3/7/19) prevents me from selecting a specific room for roomba to clean. Worked perfectly until then. Please fix.
Stay away from the i7 1/5
I already had the 980 roomba but I thought it would be a great upgrade to get one that automatically emptied the bin. Unfortunately, the i7 has cheapened it’s robot. It no longer has two brushes for sweeping up debris. The battery life is terrible. It never completes a job without returning to recharge. The most frustrating part is that it lacks the ability to learn about its environment while it cleans like the 980 did. If anything is moved or out of place the i7 has to learn your whole floor plan again! This takes too much time. I find myself grabbing the upright vacuum which is a lot less hassle and gets the job done in half the time.
I, for one, welcome our robot overlords. 5/5
We named her Karen. We once had very dusty floors, now no longer. I love her.
Very easy to use. 5/5
By Jorge the Mechanic
Very easy to use and intuitive.
App is now broken - thank you...not 1/5
Rollback the last update as I can no longer use the app to control the Roomba or even connect to it. Please test these better as you missed something really big.
Great vacuum, poor app 2/5
Vacuum is wonderful, cleans up the pet hair with ease. The app on the other hand is basic, you can turn the robot on and off and set a schedule. No integration with Siri, which is possible in ios12, no HomeKit integration, and no widget integration. Also, when the robot gets stuck, you get a notification which is nice, but it would be good if you could then send a command to the vacuum without having to physically press a button on the actual unit. The vacuum is quite loud so I usually set it to run when I am not home, but the vacuum getting stuck kind of ruins that sometimes.
No Siri or HomeKit support 3/5
We love the roomba, it works so well and helps clean our house great
But, Please add Siri Shortcut and HomeKit support!
Can’t find home base 1/5
I have been very disappointed in the Roomba’s ability to return to its charging station. Half the time I run it I have to go searching for it hiding somewhere around the house after the battery has died. Of the last 30 cleaning jobs only 14 have been completed. I regret paying this much money for a product that works as advertised less than 50% of the time.
almost perfect 4/5
I love using the app with my Roomba,
but why must I end the cleaning job altogether before I can locate it? The times when it gets stuck are the times I need to find it, since I'm totally blind.
Love the Roomba, hate the app 2/5
It is buggy, does not handle labeling rooms week, and hangs up constantly.
The only thing lacking is Siri support 5/5
When Siri can turn control Daisy, my robot roomba named after a maid in downton abbey, she will be the perfect cleaner. How about it?
Every time I see that there are updates to apps in the App Store I hope that I will open the app picker to find an update to the Roomba I robot app which will allow me to use Siri Control. When is this going to happen? Come on iRobot come on get with the program!
Update Broke App 1/5
By Mary Kubasek
My Roomba has been working perfectly with the app for a year. I updated it and it changed my schedule from 10am to a range between 515pm and 1045pm. We’re home then and don’t want it running then. When I tried to change it back, that section of the app gave me all kinds of trouble. Extremely disappointing for something that worked flawlessly before.
When you create an account, the app doesn’t work anymore 1/5
By Plant Doc.
What happened? I opened up the app and it asked to create an account so I did. Now it just sits there and says “looking for robots”! What the hell?
Was great 1/5
App used to work great. Now for no reason I cannot start a job from the app, it does not show the correct battery percentage, and schedule function is useless.
Scheduling won’t work 1/5
I have almost had this for a year. This has been such a lifesaver, but I haven’t been able to use it recently. I have a “Roomba obsessed” 18 month old, so we have to run it at 2:30 in the morning in order to get a clean floor. It hasn’t run in three days because the scheduling part of the app won’t load. Please fix this!
The app doesn’t work on iPhone 8. Can’t connect to WiFi. I’ve read all reviews and tried everything. Still doesn’t work. The Roomba network doesn’t show up when searching for networks. Highly don’t recommend.
This piece of junk won’t even charge anymore! I’ve done all the trouble shooting that’s offered... I know I’m not the only one that’s had trouble! Big mistake! It lasted less then 2 months, for that price I could have easily hired someone to sweep my floors once a week come on, what a waste of money!
My Roomba i7+ worked amazing before the last update, then it completely fell on its face. I managed to get it working decent again,(with no help from iRobot I might add). But now, half the time it won’t charge after returning to its base,(only empties bin 2/3 of the time)!.. can’t imagine that’s an issue with the app but it had no issues (at all) before the last update. I’m sure the app developers are failing, starting to wonder if the robot itself is junk. A Pricey lesson on technology! ($1,100)MISTAKE...
Great but one suggestion... 5/5
Could we possibly get an Apple Watch app? Would love to be able to activate and monitor my Roomba from my Apple Watch 4.
Can’t edit maps 2/5
The app freezes when I try to edit the maps.
The i7 is quite expensive, but is the only room a that learns the layout of the house. The app needs to be able to support the i7, otherwise it is a waste of $300 to buy the i7 when you get the same functionality from the 985.
Can’t rename roomba? 4/5
The text input for the roomba name won’t let me change it. The keyboard either closes right away or if I do get a chance to delete the existing name and enter a new one, it reverts to the original name.
Battery percentage is no longer visible 1/5
By frustrated user 24
After updating the app, the battery percentage number no longer appears next to the battery icon? I certainly hope they did not eliminate it with this update and there was some sort of mistake. I’ll be returning this pile of garbage if this is the case.
Can’t get the schedule to open... 3/5
Love the app except I’m having an issue with the Schedule section. It won’t open! It’s trying, but I just keep getting the circling effect. Anyone else having this issue?
No return to home option 2/5
By Facebook updates are a joke
I was using the roomba today, first time since my app as updated that I have used it while being home. It quit in the middle of cleaning no alert vin wasn’t full. I turned it back on from the app wanted it to return home and noticed that option is no longer available. Thus making the only option to pick it up and return it manually to home base am I missing something or did you guys remove this feature?
Battery Percentage is GONE!!! 1/5
By A Man A Plan A Canal Panama
Why did you remove battery percentage??? That’s a very useful feature. Bring it back! If you want to have an option to turn it off put that in the settings.
Latest app update is terrible!! 1/5
I recently purchased the I 7+ and it was working great early January and then Roomba updated the app and now I’m having all sorts of trouble. The I 7+ will die in the middle of a cleaning cycle, failing to make it back to home base to charge. Isn’t the robot supposed to go home when it’s battery reaches a certain percentage? And speaking of percentages, why was it removed? Were people complaining too much about terrible battery life ? so they decided to remove the icon so people couldn’t see it? Also the smart maps no longer work and after each cleaning cycle it is currently not generating a map of the area cleaned anymore. I’m hoping they update this soon, otherwise I’m going to return this product back before my return window ends. I purchased top-of-the-line model thinking it would be great to take advantage of all the smart features, but with the latest app update this rumba is no better than a $300 version.
Latest update removed battery %. 1/5
Can’t use locate if I’m not on same WiFi (bull$hit).
Battery % not displayed. Used to be. What genius removed this?!
Broken Maps 1/5
The 3.3 update broke maps for my roomba 960.
Removing battery % why???? 1/5
By stephen 74
WTH who decided to remove battery percentages? You can make such a smart vacuum but now take away a useful tool that users need to see. This was so useful to see how much battery is remaining while on a long cleaning cycle!! Now all we have is a icon that makes us guess what’s left?? Really disappointed coming from a automation company who says to be one of the best At robotics!
Roomba 690. 3/5
Love how it works on the hardwood. Very disappointed that it will not
go from hardwood to carpet and back. Supposedly only goes up on carpet 1/8”high! So I can’t schedule it to run when I’m not home.
The app works great though.
I’m rating the app and WiFi connection 1/5
By Harry back
I just got my first iRobot roomba, so far the vacuum is great. Trying to connect the WiFi, app and roomba is terrible. I’ve tried everything the instructions have said and nothing. I give up for now, maybe I’ll try later. I’ll just manually schedule when it vacuums.