By Shelly 111
I hope to see a picture of the place on the app after you download it.
Love this app ❤️❤️ great way to skip those lines and delicious deals 😋
If you eat fast food and have a phone then this app is essential. Taco Tuesday everyday.
No Apple Pay and card scanner doesn’t work 1/5
Doesn’t support Apple Pay which defeats the purpose of having an iPhone app. Also, was not able to scan my credit card. The interface is a pain to use the first time you order because of the stupid pop up hint overlays.
The best app I always use the app it’s very convenient good deals thanks jack 😊😊
I keep getting an error about minimum security settings. Lame
By Bobby Nay
For the righteous egg rolls Jack
App saved marriage 5/5
Using this app saved my marriage with late night orders, made my pp bigger and even loaded my bank account ...
In seriousness, what do you expect? It’s an app that orders food. It does the job so I give it a solid 5/7 stars
Need to learn from your competitors 1/5
By nickname alread in use
This was the worst app I’ve used for a long time. What a joke.
Terrible Interface 1/5
This app has one of the worst user interfaces that I've seen in a long time
Inaccurate menu and bad service 1/5
This app does not provide accurate menu information for items that are not available at certain locations (but will charge you anyway), and provides no way to dispute charges afterward.
Used the app to add jalapeños and sour cream to items of my order. Paid for in the app.
Location told me they don’t have those items!! Why is it available through the app? They claim the app doesn’t have anything to do with them. The Jack-in-the-box app... doesn’t have... anything to do... with Jack-in-the-box locations?
They couldn’t refund me; Told me I needed to go through the app.
App does not have any way to dispute an order, shockingly. Had to go through Jack’s website to give feedback. There is no option for feedback on the app!! I gave the location, order number, items not provided, and request for refund.
Without addressing my feedback, they sent a survey asking how satisfied I was with their response to my complaint. One of the first questions is “Did someone contact you in a timely manner...?” I said no one had contacted me and it immediately kicked me out and said someone will contact me shortly. Still waiting a month later.
Lacks in Effort 1/5
By D. Fiala
The app definitely needs to integrate gift card addition/balance retrieval.
Trash app 1/5
Tried sign in says password wrong I did a reset gave me a temp password tried to use it says my email not sign up yet make a account the says it already exists fix your sign in process your password reset cuz it ain’t helping me at all
Convenient, except when the location does not carry the ordered item 4/5
Pretty convenient app to use.
Only issue is that locations should have ability to blackout or remove items when they are not available at the location designated for pickup. Case in point: I’ve had several instances where the milkshake machine was down for cleaning, and one location would only replace my shake with another drink rather than a refund. Was told that I could be refunded my money through the app (untrue).
More offers 4/5
The app locks up sometimes but overall works well.
I’d like to be able to use multiple deals/offers etc instead of one per order! Ur getting my money already so let us use more than ONE!
Sometimes works 3/5
The app is okay it’s not nearly as polished as the McDonalds app but it gets the job done. Sometimes my local restaurant turns it off because they hate mobile orders though.
It’s not easy to use or apply deals 3/5
It’s not easy to use or apply deals, and then it is slow to show up on the restaurant’s computer.
Took my $ and no order at the counter 1/5
By noo ordee
Order was not there after paying for it in the app and they have not refunded me... forget about the restaurant caring about anything unless they see it on their screen, even if you have a receipt, or this worthless app says Success! I have taken your $... where is my $?
Cheap food yes 5/5
Omg, BEST APP EEEVVVVVEEEEERRRRRR!!!!!?!!!!!
How do I request a refund? 1/5
I ordered ahead trough the app but at the moment I pulled up to the drive trough I was told they had not yet received the order so I just went ahead and order everything again but was already charged for the mobile order... how do I request the refund for food I didn’t got?
It took my money and said there was a transaction error.. 1/5
It took my money and said there was a transaction error. That’s a little ironic because the store didn’t get my order. Where’d my 27$ go??? Tried to call to get this fixed and it’s just a voicemail, this is the first time I’ve ever used the application..definitely not using it again.
Love this app. Makes ordering so easy.
Never got my order took 2 weeks to get my money back 1/5
I placed my order on the app and it told me to head to the restaurant. I show up and the drive through is blocked. The restaurant was completely closed and the cleaning crew advised me they were closed due to them cleaning the deep fryer. So I wasted my gas, time and money for nothing. It took an outrageous amount of calls and emails just to get a refund and this is after I got nothing but a headache. I will never got to this fast food chain again in my life.
Very frustrating. 1/5
I’ve had many problems with this app, 1. It won’t let you choose what drink you want all it says is you get a large or whatever size drink no options 2. It won’t let me choose delivery it gives me the option but continues to say that i need to pick it up even though i clicked delivery 3.theres always a problem with payment or the location. This app needs to be worked on big time.
Great so far 5/5
Great app. Local Jack has it ready every time. And correct.
Jack in the Box lost my order but charged me anyway. 1/5
Jack in the box lost my order but charged me anyway.
Poor Mobile Support From Restaurant 1/5
Their manager (black old male) at 1400 N Ben Maddox Way Visalia, CA 93292, US
is very rude. The last time I went there he refused to accept my mobile order because in his own words “we prefer in-store orders.” He got out of the store and went to my window yelling at me because I was ordering through the mobile app. He almost implied I was commiting a crime because I was using coupons on the app to get food free and said he would call the police. I challenged him to do so, but he never did because even he knew he was wrong.
This is the closest JKTB I have, but unless this manager is removed, I don’t feel comfortable going there.
Password requirements are insane 1/5
I should be able to pick any password I want. This isn’t a bank account or credit card. Not going to bother.
No option to cancel order... 2/5
I placed an order at 11:30 am the other day, when I got there at 11:40 the line was insanely long (due to covid restrictions), I I decided to leave, I was not going to wait 45 minutes to get my food. So I go back to the app and there is no way of cancelling my order, so I emailed customer support, which I have done previously for other issues and they have never responded. Jack, update/fix your app!
Quick and fast they are good at the Kailua Kona jack In the box
Love it! 5/5
Fast and efficient and always very friendly service
Not sure.. 4/5
It might be something I missed but when ordering a combo I noticed there wasn’t an option for me to specify which fountain drink flavor I wanted.. I could swap it for a coffee or juice.. but not select cola or sprite, etc.
they don’t tell you if they’re out of something 1/5
I ordered from the app and waited 20 minutes just to find out they were out of shakes. Trust me it’s just easier to order in person, there’s no point in using the app since it also doesn’t give you estimated ready time
Don’t waste your time or money 1/5
Customer service person at the drive thru refused to honor deal on the app. Person did not speak English well enough to explain why. Manager wasn’t helpful, asked us to pull forward; and then asked us to re-enter the drive thru which had a long line. Friends behind us had a similar experience. Don’t expect your app to work, and don’t expect an explanation in English
Not worth the free download 2/5
I have NEVER been able to use this app properly. I was really hoping this last update would take care of it but while before I couldn't see parts of the menu, now I can't see the menu AT ALL.
Drink selection in add combo for breakfast 4/5
On the add combo for the breakfast, it let’s you edit the drink to other than coffee; however, if you select a soda, it doesn’t let you select the type of soda you want. That would be a nice feature to add to the app.
So convenient! 5/5
Love this app! I like how I can save my credit card info and place my order on the way there! They also have great deals when you use the app too!
Couldn’t Register 1/5
I couldn’t even ever get IN to the app because they never sent me a verification email. Neither to my inbox or spam folder.
No Apple Pay or Apple Sign-In 1/5
App needs to have Apple Pay – stores have it already – and Apple Sign-In, especially since Facebook login can be used.
Good granular control over ordering items exactly as desired, but not having Apple Pay is ridiculous. The use of this proven, secure mobile payment is more important to me than any other feature, especially in this contactless bizarro world we find ourselves in.
Doesn’t work 1/5
App doesn’t work. Won’t checkout.
App did not work 2/5
The app makes you go through the entire ordering experience only to learn that the location does not participate in app ordering
Awesome app 5/5
Not much I can say other than I recommend everyone to use this app. Every time I go to a jack in the box now I will stop in the parking lot and go look at the deals and I’d say it saves me at least an average of 2-4 dollars every visit.
Da Best 5/5
All I eat
Endless Cycle of Nothingness 1/5
Wow Jake..could you make it even more endless recycle of emails and verification? What a Clucking Failure. Wendy’s was easy, BK was easy, even pesky McDonalds app was easy..but Not Jack. Cluck You! And ur Clucking App.
Excellent app, Insane deals!!! 5/5
I love this app, it makes ordering so much more convenient than trying to read the large menu while driving thru, and the deals/discounts are insanely good!
Best food app I’ve ever used 5/5
Great set up and lay out. I can access their entire menu easily and can order the combos I’m used to.
This app is TERRIBLE they let you place the order but won’t let you pick it up and then they won’t give you a refund for the order you clearly paid for and never got. They always say get the refund through the app.
I happen to go to three different locations depending on where I’m at. Two in McAllen Tx - one on ware rd, second on Nolana loop, third in mission on frontage road. Excellent user friendly app & awesome customer service always. Great job guys keep it up an keep on adding those app only specials!!!♥️