Best app 5/5
By Hamburgers 🍔
I love this app so much I order my food first then when I go to pick it up it’s ready🍔
Decent app, great deals 4/5
The app offers some pretty spectacular discounts regularly and in the current times of covid, makes ordering safe & convenient.
On a technical note, the UI/UX is subpar. While aesthetically pleasing, it lacks some common ontouch features that are ubiquitous in modern interfaces.
Astonishingly inadequate across the board 1/5
Twice in a row, I ordered from the app and upon arriving at the restaurant, the staff say they didn’t receive my order, despite the app saying it’s been sent to them. The staff then say that the only way to get a refund is to do it through their broken app, as they aren’t allowed to refund my purchase at the store. The refund process through the app is not functional enough to even know that the Jack in the Box I ordered from even exists, so I give up trying to have them rectify their failure and just dispute the charges with my bank. I refuse to do business with Jack in the Box again due to the grossly inadequate systems throughout every step of this process. The app has the ability to take my money, but not give me what I paid for.
Completely unintuitive 2/5
By bad gps system
This has to be the most difficult food app I’ve used. McDonald’s, dominos, Pizza Hut, etc. are all much simpler to use. This app just didn’t make any sense.
Good app that could be Great 4/5
The Jack app is great for regulars in that they offer discounts and oftentimes free items that you can stack on top of each other. The navigation is okay but sometimes lags, nothing that makes it unusable though. My biggest suggestions for them would be to incorporate multiple payment options, including one that lets you import gift cards. At the moment you can only save one card at a time, so it would be nice if I could cycle different options without having to enter new payment details each time. Other than that, I’ve had no issues placing online orders and the process makes it that much faster for me to hit the drive thru.
App doesn’t work well 1/5
More than once I try to order a item that you get a special price for when you order a regular menu item and the app won’t let me do it. We even had employees try to do it and they couldn’t get it to work either. Apparently they don’t have the authority to give me the discounted price.
We contacted corporate and never heard back. Very frustrating.
Best thing ever , love their exclusive deals and coupons that I don’t get in mail
Offers are stupid you can’t use an offer with anything I’ve tried it and I’m not succeeded to get one offer I’ve even put regular items on the menu still no offer excepted other than that that is good I do like the way you can customize your order and that it saves time in the drive-through line
SO MANY BUGS!!! 1/5
By Creeper Feature
Whether it’s not displaying deals or coupons correctly, “stores not accepting orders” freezing on the payment screen this app has so many issues that never get fixed!
Useless. Period. 1/5
Click Menu. Endlessly attempts to load.
Click deals. Endlessly attempts to load.
Can’t do anything with this app except look up locations. I can google that. Thanks for making an app with a sliver of function.
Works consistently and haven’t had any bugs in since getting it a couple years back
Let me customize everything 1/5
Would like to be able to add things like spam to other burgers also please allow us to order sauces on the mobile order as well. Such as buttermilk or secret sauce
Great Deals , Fast Service 5/5
I use this app to skip the line when picking up lunch at work , it gives great deals weekly . Saves me money and time I love the JATBAPP
Great app with not so great follow thru 3/5
Really do love the app. just wish they had better way when we pick up food. line is out the parking lot and have to go thru drive thru to pick up the food take longer than 20 min. If they had better system when picking up the food this app would be great. But due to that kinda defeats the purpose of ordering ahead.
Best app! Tipping my hat to developers 5/5
This is dorky but this is my favorite app. Because its soo user friendly, nothing’s missing, graphics great, and so are the deals!!!
Great communication 5/5
I like Jack and the Box’s app. Essay way to tell the restaurant when to start making my food, with the completion you can’t do that. The phone has to be at the location before the food can be made.
Like the app! 5/5
Really like the app! Do wish that more drink options were shown, would like to preorder the beverage I want and not have to ask that it be changed when I get there.
Selective operation 4/5
I love the app. It works some days and others... I go through and make a big order only to be told “oh no, the location isn’t accepting mobile orders at this time” even though it was accepting mobile orders the previous week. Very annoying.
Very frustrating! 2/5
By Oldies her
This app is handy... when it works. It is a complex app because there are so many options. I like all those choices.
The problem is that after taking 10-15 minutes to get the family’s order entered, the app shows a message saying the store is not accepting orders now. However, this is not true! I have gone to the store or called and found that they are open and they don’t know why the app would give that message. They are losing business because of the app.
Easy to use and great deals 5/5
Paying beforehand and just picking up is so convenient. Also offers and deals are great especially the $20 meal deals.
Needs Apple Pay support 4/5
By Jddbdjsnsbs s
Really great app! But add Apple Pay support and it’ll be a 5 star app! Good job though Jack!
App constantly crashes 1/5
Open with error “ this device does not meet minimum requirements. Device is iPhone 11 plus max updated to latest ios
Love it! 5/5
So easy and convenient a lot of good deals, thank you Jack!😋
Best food app 5/5
Good deals on top off free items.
In a pinch 5/5
When you have a half hour lunch this app is perfect....order before you clock out and it’s ready when you walk through the door....drive-thru line is a mile long....order before you get to the line and your in and out ....can’t remember the last time I ordered at the menu box.
Love the app use it daily! 4/5
Only giving 4 starts because you can’t substitute your drink for a caramel iced coffee it only allows you to get a regular iced coffee and mocha not caramel
Better than nothing 2/5
App is slow and clunky, especially compared to competing apps. Has an annoying feature that try’s to walk you through the steps to do anything even when they are self explanatory. Payment screen is not well designed, does not support autofill from my saved credit cards, does not support Apple Pay. App needs major work.
Amazing App with some minor bugs 4/5
By Grace Goodman
Amazing food. We LOVE Jack in the Box. Their app works almost perfectly! I would love a feature where I could add sauces and stuff... (I can’t get enough ranch and there’s nowhere to ask for it), and some features under the customize section don’t work. But other than that- an great, easy to navigate app!
Love the app great deals worth the download saves me money and time.
If you love JitB get it! 5/5
By Mark Wabele
Great, easy to use app that makes ordering and customising a breeze. A lot of great deals on there too.
Sauces or bust... 1/5
It’s really simple. You have the sauces. I can choose which ones and add to my order. You’ll get my business. Really easy.
So frustrating to not be able to ask for the simplest $#!t.
Ranch. Ranch. Ranch.
Love it 5/5
I love saving money with the app
Way To Go Jack! 5/5
Awesome app! The app deals are awesome! I use it regularly. Easy to use. And super convenient. Thanks Jack!
Love the app and deals! 5/5
Honestly my most favorite fast food app to use great deals great service and great food!
What’s the point of this app if no Jack-in-the-Box near you is excepting order through the app ? Spend time getting your order ready only to find out that stupid app just figured out that the jack in the box is not accepting orders ?????? Dumb
App expectations v real life 1/5
By Candy links
You put in your order, you pay, then select prepare food. The app then tells you to head to your location. I followed all the steps arrived at the restaurant and was told their system was down and I needed to cancel my own order. There is no easy way of doing that and nothing in the app that allows for that unlike McDonald’s who has an easy cancel button. The employees don’t have any information on what to do and the managers are worse. I was then told the app has nothing to do with the store. This has happened 3x. The app is only worth its salt if it does what it is supposed to do. I now have to figure out how to contact someone to get my money back. So far I am waiting still with no solution and I am hangry because I still did not get my food. The app takes the money and the store doesn’t fill the order. If the app was interested in customer satisfaction I wouldn’t be jumping through hoops to get my money back. Don’t waste your time. Their offices aren’t open on the weekend and there is no one to fix it.
Flaw with your app 3/5
Please do something to correct this. It saved the last pick up local. I have no car and am disabled I selected the location near me . I ordered food the app had a box to confirm addesss. Since I had initially chose 1840 holt blvd Ontario ca I assumed tap confirm. And didn’t read it. ( my fault but)And did and found out after I trapped prepare my food -and was charged mistakenly I tapped the wrong confirm address and had to call the one on 4th st in Ontario and told them cancel. They said they would not prepare the food but your app site says after prepare food is tapped there’s no way to cancel. NO WAY TO TRANSFER MY ORDER ( which is what I asked the lady if she could do) since I was already charged and there is no way I could’ve picked up my food. This is horrible. I had to call the bank tell them file a claim reverse charged ans re do the order at the correct place. While I’m sure this does not happen all the time. Humans make errors and there should be a button or link to transfer a paid for order if a little location pick up address mistake has happened. I would’ve lost my last $20 for food for the month. And I have trouble walking far. So maybe you can html code in a button or link on your site so people aren’t just screwed if this happens in the future. All your app says in FAQ IS OH WELL YOU HIT THE PREPARE MY FOOD BUTTON AND ALREADY PAID SO GO PICK UP YOUR YUMMY FOOD OR WE DONT CARE IF YOURE HUNGRY AND THE ORDER ACCIDENTALLY WAS PLACED AT THE WRONG LOCATION. THANKS
Stores not accepting orders 3/5
Overall a good app but stores or the JITB team need to make there ordering open I have one Jack in the box near me other that that I would have to drive 9 miles. The store near me just keeps closing their Mobile orders saying the store is not taking them and it stays that way for months till it opens up again then closes again. I like to use the deals and order my food ahead for work.
App is a piece of junk 1/5
By LatnBadBoyz Photography
Trying to use this app to get it give give you the coupons or discounts is the worst every time you add it it gets kicked out then you add in the coupon and it doesn’t get applied it is so complicated to use I do not recommend this application
Good deals 4/5
By Mz A12
Good deals offered through app however...pleas, please, please add ability to pay using Apple Pay!
Good app 5/5
I like the app because he was able to give me access to the full menu and it also gives me access to app only special deals. What I wish Tia would do would be to add multiple coupons and apply local offers to my available menu.
Saves me money 4/5
By Yay woot woot
Sometimes It goes down but not very often and it saves me money so I’m always okay with that!
Payment issues 1/5
Always have issues during checkout. I get a message telling me to “please try again later.” I’ll just go buy food somewhere else. More payment options should be available at checkout.
Worst food app 1/5
I have never used a worse food app it’s very bloated with unnecessary animations that slow the app down a lot, gives me a tutorial on everything that should be very simple. And I’m pretty sure it’s easier to get into NASA then creating an account on this app
Great app. 5/5
Have a problem with this app. I would only like that there be a place for putting notes on order. Like extra ranch packages, secret sauce, bacon on side. Stuff like that.
Needs to be updated 2/5
It charged me for a meal despite the store not being open. Also glitches every other time I use it. Cant ask for refund.
Pretty but unusable 1/5
Literally will never accept my card payment now. I’ve tried a different card and it always says there was an issue. Willing to adjust rating if someone can reach out and help.
Fell in love all over again 5/5
I’ve always eaten at JITB but it was alunch/dinner items. I finally tried the breakfast menu and, WOW, so many great choices. I also love the crew at my favorite location (Thunderbird and Scottsdale Rd).
Worst app ever 1/5
So many issues with the app itself and then when I decide what I want and start to place an order I have to login. So I say I forgot my password and then an email never goes to the email I have on file. I know this because I tried to start a new account with that same email and the app says I can’t set up another account with this email..... sooo I’m locked out of even using it. And I literally love jack in the box it’s way better than all other chains but the app still suuuuucks