Bad UX - checkout broken & lousy store manager 1/5
Tried several times to order through the app and keep getting an error during checkout - saying that store is temporarily not able to accept orders. This wouldn’t be an issue if it would be just a temporary problem, but this is happening for the last several months. What makes the user experience even worse is the store manager that blames corporate for it and doesn’t honor their offers/deals.
No menu 1/5
I menu shows on the app. But I got 15% off of a bunch of food I could not order.
Pretty sick 5/5
Gives you good discounts and free food
Great Restaurant, Terrible App 1/5
Sorry, I Love JIB but the app is crazy bad
Look at one your Big competitors & get some ideas from them. You really need to upgrade Big Time
App rushed before actually testing. 3/5
Seems they rushed to be like all the other chains. They don’t have drink type in app, causing employees to have to wait till customers arrive to ask for drink order.
Tacos are meta breaking 5/5
Such good value, GG, must order, pls no nerf, op, ez win ez life,
Store not accepting orders 1/5
I keep getting the msg that says the store is not accepting orders and I try to select other stores and I get the same msg on the app. So now I can’t order food through this app.
I like everything about the app EXCEPT that it doesn’t save more than one card on your payment method
So confusing 2/5
So, I tried to add a free item... but when I picked up the order, the item wasn’t in my order. Next time I tried to add before I paid, but it charged me...🤷🏼♀️ I don’t get it...
This is a nice app but it automatically ordered from the last location and I received an email with a number to call in which I called a good five times on different days and it went straight to voicemail. So they just took my money.
Good and quick 5/5
I’ve used this app a few times and always get my items fast and correct
App always work 100% 5/5
This app is wonderful I order my food and pick it up right when I get there no waiting time or anything. Also love that the app also offers good deals for mobile orders. I’m very satisfied I have used it several times since i installed the app
Great in app offers! 5/5
I love the deals you get with the app. I feel the app to be very easy to navigate. If you don’t have it, you are missing out on good deals!
App is good except 3/5
I can’t put what flavor of soda I want and the feedback is atrocious in app and the webpage it takes me to on the iPhone. I wanted to submit feedback on a simple bug in the app and get sent to a feedback page that has no option for the app. Has me fill in location and time I went to Jack in the Box and receipt number, for a friggin visit I haven’t made. I haven’t gone yet. Typed everything up. But couldn’t enter my personal information and submit button was greyed out. All to try and say I couldn’t type what type of soda I wanted in the app. This whole thing was so frustrating at 1030 at night it made me want to not spend my money with jack. Please fix
Great app, great food! 5/5
This app is easy, allows me to customize my food, and I really like the special offers!
Good, but need some UI improvements 4/5
Everything is organized, simple, and easy to use.
-deals could include an add to cart option so it’s simpler for the user if they forgot to add to cart because the app can be slow and going back to the main menu to then go add the item then go add the promo deal is a hassle
-should add option to let users communicate with Jack employees regarding order. For example: if I want a soda ready with half sprite half orange Fanta, I should be able to tell them so it’ll be ready for pick up. Or say I want additional grilled onions on a burger that normally doesn’t have it, or some special sauce from another sandwich on my fries, etc.
Poor experience 1/5
The app is disappointing.
The app will not let you redeem the offers that require an additional purchase.
Spent 30 minutes trying to order, still failed.
Add Apple Pay!!!!! 1/5
Hate this app so much.... literally the only app that doesn’t just let you use your Apple pay on your phone to pay. It does NOT allow you to pay with Apple Pay you must submit your card information..
Convenient but has flaws 1/5
Saves me time but I usually don’t use it because it doesn’t let you pick which kind of soda you want and half the times they forget to give it to me for that reason and it doesn’t let you upgrade the size of your drink on a value meal so I end up ordering an extra drink on the side to get the size I want
This has never happened to me before but it did today, I order off my app and the store never got my order, I was already charged and the store said I would have to contact customer service to get a refund and I had to place my order all over again at the store and pay again for me food, very upset
I get jacks for my Kids’s 5/5
By blessed miss nisha
My kids are Jack-in-the-Box freaks they love Jack-in-the-Box so when I found out about the app it made it easier to save money.🤑💯
No option to cancel 1/5
Ordered a shake from the app got to the drive through to pick up my food and the shake machine was not working employee asked me if I wanted anything else after telling her no I just wanted the shake she asked if I could cancel from my app after looking through the app there was no possible way I could cancel asked her if she could just refund me the money and she told me she was unable to she offered me something else but like I said all I wanted was the shake kinda disappointed it doesn’t notify you before hand if the shake machine is working or not before placing the order....bummer!
Poor work in app 1/5
You’re only able to redeem offers and deals through DoorDash garbage
App closes 1/5
Getting “this device does not meet the security requirements” contact the developer
Prices are higher on app than in store 1/5
You’d think downloading the app would save you money, but not at jack in the box. Prices are consistently higher than the regular drive through prices.
Not good for promos 1/5
Too confusing and every single app I’ve tried is vastly superior.
Excellent app 5/5
By this is it tf
Needs Improvement but overall pretty well made. 3/5
By Asap Angel
Needs to be made more user friendly by having have a simpler layout and more appealing buttons. Adding apple pay, PayPal, and Visa checkout payment options would be great as well.
It doesn’t let me sign up it keps saying that i have to sign in with my Facebook but i dont have Facebook
Works good 5/5
By LAM Killer
Easy to understand app - congrats to the designers
The sign up is a pain in the you know what! Deleted this app after 3 password attempts
Bad app 1/5
This app takes your orders wrong and it’s trash.
Missing some selections 3/5
By Beta Apollo
The problem is that is I want cheese fries I can because you can’t add cheese sauce to fries or sub fries in the wedges can’t add a hake to your combo just some selections aren’t available
Great App 4/5
I’m always on the road so it helps to be able to order in advance and simply pick up. The cool in app specials are worth ordering via the app. The only reason I didn’t give it 5 stars was because it lags a little when you touch the items. Could be a bug, but overall, love the user friendly menu.
Followed instructions and got to counter and was told order did not go through. I hope I don’t get charged because I never received my food. Will not use again and will not go tp this location because staff was clueless and unhelpful. I will share this experience with everyone I see today
Canceling an order voids your offer 1/5
Great, thanks for wasting my time. So tired of corporate laziness and greed.
Menú is rare 3/5
I don’t like how edit order or food menu is confusing
In my opinion,the app is great in terms of letting me know what’s on the menu at Jack In A Box,deals,promotions and So Much more etc.
By Fauna Stern
It’s really nice to be able to just walk in and pick up my food, especially when it’s busy! The only thing I would add, is an option to write extra notes, in case you want specific details. Other than that, it’s great!
Always shuts down 1/5
My credit card info was stolen off this app
Go To! 5/5
Every Tuesday I come to this Jack’s. It has good customer service and they are quick in order preparation.
I like the tacos!
Couldn’t find Jack even though I was sitting inside using their wifi!
Good app, good food 5/5
By Pastor Sellers
Does what it’s supposed to and gives you a little better prices than going in to order.
Does the minimum things, could be better 4/5
App Exclusive are slow to update when notified by email.
Need a little more animation to make ordering “Jack-ified”
Want more specials so I eat Jack in the Box for lunch everyday.
Love Jack in the Box 5/5
Fantastic easy app!!! Best I have
The app serves its purpose so easy to navigate.
The best fast food app I have ever used.
Love this app