User interface could easily be made better 2/5
By I am Jack's iTunes Account
You couldn’t be bothered to write the extra line of code to remember my drink size?
Also the having to click on the cart icon is an unnecessary step.
Needs Barcode Feature 3/5
I recently joined Jamba Insider, so I decided to download the app as well. The app has a pretty cool interface and is quite easy to work with. However, as a now Insider member and a regular customer of Jamba Juice, I am hoping that the developers add the in-app barcode feature similar to Yogurtland's. It would make it convenient to earn and check rewards, and would give me a reason to actually use this app.
Can’t Cancel/Refund Drinks Online or through App 1/5
I mistakenly placed an order at the wrong location, but you can’t cancel it. Additionally, none of the employees know how to navigate the app or online browser. And as seen in other posts, trying to get this corrected is a pain since they only give an email address for inquiries. Very disappointing.
Pay with app disabled 1/5
I loaded $50 of gift cards to the app and threw away the gift cards. Now the pay with app feature is disabled and after contacting support, they said it would take 4-6 weeks to get my money on gift cards back. This is ridiculous! Why remove that feature on the app?? It worked fine before. Aggravating!
App works fine, wish I could say the same for the folks prepping the order. App doesn’t say if anything’s sold out, now I have to contact support to get a refund. Order took longer than just waiting in line. No real convenience.
Practically useless app 1/5
Doesn’t support keychain, so you have to re-enter your username and password and payment information each time you want to place an order.
Absolutely no support if you have any issues with the app.
This terrible app is the reason that I usually go to Starbucks instead of Jamba Juice when I’m in a hurry.
It’s great(ish) 3/5
By Dustee Styles
This app is great! My only problem is that almost every time I go to order my drinks ahead of time I have to re-enter my credit card info. I always make sure that I have the save my info button on, but it still doesn’t save it. This app is supposed to be a convenience, but it isn’t really if I have to enter my info in every single time. It’s really annoying honestly.
Let us use gift cards!!!! 1/5
Why this hasn’t been fixed yet is crazy. Get it together Jamba
Update your app please 1/5
By Chika Elai
The app is still the same as ever. What I mean about updating is that you should have special order section. Reason being is most people have their own secret menu/specialized recipes. For example, pink gummy bear, pink starburst, blue fruity pebbles, etc. You guys need to get on with your apps.
It doesn’t give you points after each order 1/5
It used to give me points for every prefer and it I had stop giving me points.
Can’t use gift cards. 1/5
I usually use the app to order ahead for pick up with my gift card. Now the app says this feature is unavailable. When will it be available again?
Issues with updating personal info 1/5
I’m trying to change my phone number on the app and it keeps saying error. Can someone please fix this issue because it’s aggravating
Very limited 1/5
By skelebros gaming
When you put your birth date, there is a certain amount of months and years you can actually use. July is one of the options you cannot use
Won’t find my store 1/5
Can’t even use the app because it won’t find my store. It’s on Penn State campus, but it won’t find it, then says “search on map,” FINDS IT there, but still won’t move forward. Just takes me back to the app where it says it can’t find it. No way to use it without that.
New update is horrible 1/5
New update is horrible. I can’t use my jamba card in the app anymore. And the app crashes everytime I click the home button. I guess I will be going back to Starbucks now. Their mobile ordering is much more competent.
My Jamba card 1/5
I have been trying to use my Jamba card to purchase my smoothies thru the app. and it won’t let me. In fact when I click on it so it can show me my card it’s continuous to say error. It’s very frustrating knowing you have money in your card and you can used it. Fix the problem!!!!!!!
Update needed. 1/5
-Unable to mobile order using gift card.
-Unable to access gift cards.
-All stores should have working scanners instead of manual entry by cashier of long gift card numbers.
-Overall app is no good. Needs an immediate update.
Not a fan of this app, very poorly put together. 1/5
By Tink Tink Tink Tink
Can’t redeem rewards that the app says I have, can’t even put in my correct birthday.
DON’T RECOMMEND THIS APP AT ALL
Don’t buy gift card 1/5
By Love eating
I bought a $50 Card in the store with plans to add it to the app but just got repeated error messages. The Jamba employee just gave me a blank stare and said she doesn’t know anything about the app. Now a week later, when you click the section for gift card, nothing happens at all, not even the error message.
So it’s a huge hassle. I have a choice to buy my breakfast at Starbucks next door or at Jamba Juice. It’s so much easier to order and pay on the Starbucks app so you know where I’m going...
Little to no support & not user friendly 2/5
Trying to get support for the app is next to impossible. My gift card balance is no longer showing and keeps crashing if I try to pay with my gift card. Tried uninstalling / reinstalling etc. tried on another iPhone, still doesn’t work.
The app itself isn’t very user intuitive
Also no way to delete expired cc from the app.
Gift card access gone 1/5
I can’t access my gift cards that I added to my account through the app. Went somewhere else for lunch.
Unable to access cards section 1/5
I am trying to access the section - Jamba Cards but it does not take me to another page. Trying it multiple times so I can reload balance and manage but this is not working
Not functioning- stole about $20 of my money 1/5
I purchased a $25 gift card in December and had used it for a single purchase before attempting to use it again today. When I clicked on the card, NOTHING happened. So now I have around $20 stuck that I can’t access, effectively stealing my money. This needs to be fixed ASAP.
Poor interface 1/5
Cant edit profile or find my available balance.
Can’t even pay now after loading my gift card.
Who wrote the app ?
App did not perform 1/5
The app is very slow to function- if it does at all. I was at a Jamba Juice trying to use gift cards that I had loaded onto my phone. The app just displayed “refreshing” the entire time when I tried to pay for my order, all the while a LONG line formed behind me.
Gift cards? 1/5
Paying with a gift card isn’t an option?!
Using the gift card here is a hassle 1/5
I just downloaded the app to log my gift card and place an order for pick up. After I was finally able to get the card uploaded without an error that popped up the first 3 times (and I didn’t change any info I had entered), I got my order decided. When I went to check out, it only gives me an option to now enter a credit card for payment and it doesn’t allow me to select the gift card that’s attached to my account as a form of payment to place the order.
So slow 1/5
It’s a great concept, but the app is so incredibly slow it would probably be faster to go inside and order.
Gift Card Issues 3/5
Will not let you add gift card successfully, otherwise a good app.
Jamba cards 1/5
Tried several times to order cards for family. Crashes every time I get to recipient. I deleted app then installed. Still doesn’t work. Disappointed
App not working 2/5
I added my gift card on-line and decided to download the app on my phone. I tried to upload my existing gift card I have and it will not let me. It keeps reading “error”. I thought this app would be tied to the program so my giftcard would automatically be connected but it is not. I also thought I’d be able to pay through the app like Starbucks so I would not have to carry by giftcard but apparently it does not. bummer. Not a great user-friendly app. With such a big franchise it’s a shame that the reviews for this app are bad. Time to give back to our local cafes for great customer service after my giftcard is exhausted. Sorry.
Not a fan (anymore) 1/5
I accidentally had my order sent to another local Jamba Juice. I realized once I went inside to get my Jamba Juice from where I thought I sent it. The lady there said I had to call the store and cancel the order to get a refund. I did this. However I got charged for it, plus I ordered it again at the store I was at. I called the store again later that day and was told to email the app. That the store doesn’t get paid directly for online orders and can’t refund me. So after an hour looking for an email address, the only link sends u back to Jamba Juice website which had no phone number and just a general email section. And I’m still waiting for a response. I’m sure this isn’t the first time someone accidentally ordered from the app. You’d think they would make it just a little bit easier to cancel. I’m not going back to jamba til I get my refund. And trust me, it’s gonna hurt me more than them. But it’s the principal to me.
Pumpkin Options 2/5
Where is the Pumpkin Crunch Bowl!?!? This is my new obsession and order one for lunch everyday now and I’m not getting any points for it! Update!!!
Most terrible app in 2017 1/5
I like Jamba Juice, but I have to be a hater for this jamba app.
In fact, every staff of Jamba Juice store I met reflected the same frustration with the app.
Honestly the app carries significantly beautiful graphics and appears with charm.
However, in addition to good looking, we expect the app to bring forth convenience not nuisance.
• after loaded gift card to the app, paying is a so inconvenience becoming a nuisance.
• the app would not permit adding value to an old card, or merging the cards value into one. it results that the app storing multi-cards.
Dear developers of this app, please upkeep the functionality of the app to match the appearance. There are footpaths of many other successful apps available as reference.
Hope to see improvements or we need to advocate Jamba Juice to terminate this app forever.
Does not respond for orders not fulfilled 1/5
By Joey Kar
The jamaba juice I have ordered from has been closed randomly (Due to management issues). I wrote jamaba juice for a refund and no response. The app doesn’t even confirm that the client received the order or the store accepted it. It just takes your money with no customer support. Terrible app. Terrible customer support from jamaba juice.
Not available after a certain hour? 1/5
Everytime I try to order certain smoothies I get an error saying that smoothie is not available at this hour. The workers in the store have no idea why
When it works ... 1/5
Often I have problems with the app. Even though I am trying to save time, the payment fails, when I change store it forgets the order ... very frustrating !
By Katniss . Everdeen
I was headed somewhere in a rush and quickly downloaded the app and easily paid and got my order done fast and upon arrival it was already ready!! Hassle free. Great app
Don’t use it!!!!! 1/5
First I download and used the app to get the $3 off for signing up...well the employees at the store weren’t paying attention and the order wasn’t even started by the time we got there, and we couldn’t get a refund because this app and stores are on two different programs for money and they don’t have a pay in store option set up yet? This app is a joke and so is the way the Jamba Juice on Lancaster DR in Salem, OR runs their business. Seriously this app is a pain and will only make it harder for you if they do mess up your order.
App will not update 1/5
App will not work without update. App does not update. Fix app!
I'll happily give you a high rating again once you have this thing working.
Close but not the whole enchilada 3/5
By beast mastery hunter
You can only see your previous purchases on your website. On the app only have access to your orders through the app.
Also I updated the app 3 days ago and when I opened it today it says that there is a new version please update.
I have the newest update.
Also several location hours are incorrect. And the app doesn’t save my CC info!
Thank you and have a nice day.
Yes! Gift Cards! 5/5
Love the new gift card feature. About time!
Updated app doesn’t work 1/5
I went to pre-order my daily Jamba, but wasn’t allowed to do so until I updated the app. But when I try to update it, it won’t update, and continues to refer back to the app screen directing me to update the app.
Not all menu items available through App 2/5
Not all of the menu items are available to order through the app. Tried to order a watermelon breeze but the only thing I could find was the orange c-booster.
Local store doesn’t register visits/points 1/5
By Stephen Tranmer
Each time I go into my local store, I enter my phone number in their mini-kiosk and it rarely gives me credit for my purchases. I’ve been there 6 times in the past two weeks and it only gave me credit for one purchase. The local employees just shrug their shoulders because they have no idea how the program is supposed to work. The app developer, loyalty program administrators, and store owners/managers need to work out the kinks in this program.
Updates will wipe away/deplete reward points 1/5
Updates will wipe away/deplete reward points. Was at 32/35 prior to updating the app. Now I'm at 0/35.
Needs Peanut butter on there! 3/5
I love the idea of the app but my smoothie requires peanut butter so i can’t use it without having to call in and explain i need extra ingredients. I just don’t use the app and call in now so please make that change soon Jamba!
No Apple Pay 1/5
By j f w
Still no Apple Pay! I wrote this a year ago:
When I am trying to order easily, I do not want to have to pull my wallet out, find my credit card and juggle it with my phone to type in my card number and details by hand. No Apple Pay? Fail.
And no way to just reorder the same thing I always get from the nearest store.
Jamba's perfect yet not perfect. 4/5
The app is a big time save and makes order ahead as convenient, and smooth as possible. Love the way they hook up users on the app with coupons r discounts you can't find elsewhere. Like I'm impressed but it could be better. They could have more detailed instructions, set times to make order, and maybe be more in a way adaptive to one orders or allowing drink to be more customizable.
Love Jamba Juice , the atmosphere , and great customer service . Only thing I really dislike is using the app it is very frustrating to even pull up the menu. Also the rewards takes forever to earn any rewards vs. other reward programs I’ve came across from, I really think that if they have little promotions going on certain days such as double points it would increase volume of people coming in & keeping loyal customers happy.