By hc bfvnbc
The app is fun to use and it is well designed except for the checkout section. There are bugs that held me from ordering online.
I really dislike how this app works 1/5
By Casey Jay
Disappointing that there is a fee to order over the app. I dislike that I do all the work of putting in my order, entering the payment and then picking up the order only to be charged to do this work for the company. Then an automatically added 15% tip is added? Why should I have to pay to do the work for this company, then tip the workers for doing their job? Very disappointed and I will delete the app and not be returning
Not really an app 1/5
Was kinda hoping this would have all its data onboard for those times when my phone is being unreliable. The app is just a web view of their website! And why is it so difficult to get to the menu? I just want to see what products you offer, and what’s in them!
Not enough customization 2/5
I can't order the drink I always get
Good enough 3/5
You can’t customize your smoothie if you order it from the app or website in a combo pack. 👎
Manually entering credit card info every time so not fun 1/5
App never remembers my credit card info. Better yet, why not allow us to use Apple Pay?
Broken options 1/5
This app never allows me to add certain boosts but in the same exact store they have it all in stock. This is extremely frustrating and affects the entire functionality of the app.
Can’t add Boba on the app 1/5
Please help me I want boba in my smoothie but it won’t let me! If they fixed this issue it would be a 5 star app
👎 and 👎 and 👎 and 👎 1/5
1 - Force me to include a phone number “to help look up orders” etc. Nonsense. There are other ways to look up orders, for example with an email address which is also required.
2 - I tried to delete my account via the app and it launches a browser with some random survey. My account is not deleted. This is troublesome.
3 - No Apple Pay in the app or in stores. Yikes.
4 - Sign in with Apple is available in the iOS app, but not on the website. ???
Healthy !!! 5/5
The freshest healthiest drinks you get buy & on top of that you can customize it. I’m a cancer survivor & chemo has really ruined my gut. I’ve been drinking one of these daily for 3 months now and I’m finally beginning to get a healthy gut $ body 😊 thank-you Jamba Juice and all the staff at the 82nd & Gateway location very knowledgeable. 💕
Love it 5/5
Super easy to use, love getting points and money off my drinks. Ready when I pick up.
3% service charge 1/5
I was informed by customer service that Jamba actively discourages the use of the app by charging a 3% service charge. I don’t know of another restaurant app that does this. The other restaurants probably don’t do it because they know they are saving money by not having to allocate labor to manually take as many orders. This would be like Walmart charging to use their self checkout stations.
I’ll make sure to use up Jamba’s employees’ time next time I order so that there are longer lines and wait times as well as a higher labor cost.
Love it 5/5
I absolutely LOVE Jamba Juice!!!!
App not working 1/5
The app hasn’t worked the last two times I tried. It won’t process my order once I’m in the payment screen. It says your order has been updated. This app always has tons of glitches but now it’s not working at all.
So Easy and Appreciate Your 5/5
Your App is soooo easy to use and I truly appreciate all the fantastic rewards and discounts! Thank You!
Error Messages 3/5
By Annie Chompoo
I’ve loved the app so far, but when the store runs out of items, we have to guess which one it is. I’ve literally changed my order 7 times and still couldn’t place an order, it’s quite frustrating.
Hit and Miss 2/5
By Ashley Lehman 🥺
The app is incredibly inconsistent with how well it works. Some days I can order just fine and other days I literally cannot order a bowl because it just keeps saying I need to select something in a box that’s not on my screen. And now I’m being told my internet connection (on both Wi-Fi and cellular data) is the issue?
By oo k l pp e
Love Jamba 5/5
By marcus artwell
Great App. I love how easy it is to use and track your points for rewards!
Needs some work 2/5
I like the allergy warning and options offered by the app but it is not user friendly when it comes to ordering and thereafter making a selection for a location. You need to erase your order and start over after selecting the correct location. It needs to have an option like Starbucks app, where you can order your food and thereafter select a location
Where has the Chocolate Mood drink gone? The stores still make it for us when we order. I have to call the store every time I order for a special accommodation. I will order the peanut butter mood on the app and then call to ask them to not put bananas and peanut butter. Sometimes they still mess it up by adding bananas. Just bring back the chocolate mood… just chocolate!
Add Apple Pay 2/5
By Kirk K2013
I don’t want to store my credit card with Jamba Juice and risk getting my card stolen. Just add freaking Apple Pay and I make life easier for people, for Pete’s sake!
Bring back fruit edits 1/5
Not happy with the app now. You can’t edit the fruits. Every time I edit my juice or yogurt choices it takes away the fruit. Tried to edit the juice and yogurt for my strawberries wild smoothie and ended up with only pineapples and pineapple juice. Yuck!! Please fix this app so I can enjoy my smoothies again!
Love the convenience but needs full menu of store 3/5
I love being able to grab my Jamba and go. When the app is functioning properly it’s great. The app chronically does not have what is available at my store. It doesn’t recognize when the store is closed and has put an order through to a store that wasn’t open. Could be great if it was smarter
I love Jamba!! 5/5
By Neaner TCs
I love the app, I love my local store, and I love the staff.
Could be perfect, but… 4/5
The app really needs Apple Pay support to make payments a lot more streamlined and accessible, especially for Apple Card users.
The Best 5/5
By Z Israel
Order in or over the app!!!🌟🌟🌟
To all employees 5/5
You guys are so good always polite to me . Eric was the one who waited on me very nice kid ♥️
You can’t add your own card 1/5
By INNOCENCE STOLEN!!!!
Unless you supposedly order on the app and then have it processed in person at the same time while in store 🤷🏻♀️🤨🙃😒
Need to be able to put gift cards to use on the app. Like Starbucks
I want to come here everyday 🤣 5/5
By Cat Royals
My new favorite place is all I can say!
Delivery Order Never Delivered 1/5
DON’T ORDER DELIVERY! Our order was never delivered so we had to call the store at the Mesa, Arizona location. They told us they didn’t know what to do because the order was given to either Door Dash or Uber Eats. It sounded like they couldn’t do anything for us, but we pressed them since we ordered through the app.
Eventually, said they couldn’t refund us the money yet because we could still get our order, in which we told them we didn’t want our drinks if it was over 30 minutes late anyway due to the quality. They said they would speak to their manager, who wouldn’t be in until the next day.
We were then instructed to call back, and that our refund would be given to us 24-48 hours until we spoke with the manager.
The whole experience was way too inconvenient, and it looked like they wouldn’t have done anything for us because “they already handed the order off to another service”. I definitely will not be using the delivery option again. Very unpleasant experience.
Buggy App 1/5
The app is very buggy. The option to customize a smoothie in the comments section was removed with no explanations. With my husband and I both dietary restrictions that was very helpful. Also every time we travels and we order from a different Jamba the app freaks out declining my saved card. Only until I force close it and open it, it’s tell me the card has been removed. I am constantly re-adding my card. What’s the point of having a save card option if it dose not when you change stores.
Great juice - app needs work 3/5
Of the many issues with the app, todays was a 20% coupon that showed as applicable, completed the order, THEN showed me the coupon didn’t work and that the full amount had been charged. (Usually the million times a coupon doesn’t work with the app, it “correctly” shows its inability to use it PRIOR to purchase; so you can adjust your order if necessary.
Great service 5/5
Fabulous team at the west side Idaho falls location full of smiles and great products
App will not allow me to log in with my credentials.
Great way to order 5/5
Works every time and order is correct. It also gives great discounts, even gives free smoothies occasionally. Only suggestion for improvement might be to add a place where you can enter special requests. I’d like to add peanut butter to some smoothies but can’t unless I order in the store. But seriously great app if you are a Jamba fan.
Always Loved Jamba 5/5
Since I was a little kid I’ve always loved Jamba… Even with new places where they blend all the fruit fresh /from scratch and some people claiming Jamba isn’t super healthy - it’s still a go to for me. It may not be super food strict ultra healthy but sure is hella healthier than deep friend chicken, donuts, French fries, etc… etc…. This specific Jamba by Sunrise Mall I’ve enjoyed something around 200-300 times (at least) over the course of the last 2 decades! And I won’t be stopping any time! Always Loved and ceaselessly enjoyed and strongly recommend 10/10 You should try! (Jk) (who in the world in California hasn’t tried Jamba hahahaha….?)
App doesn’t work 95% of the time 1/5
By Youngen Li
They either straight up don’t have an item listed even though they WILL make it in store (constantly missing the açaí smoothie and bowl) and trying to place an order almost never works because it says order changed, please validate order. It’s been like this for a couple years now.
this is the worst app I've ever used. 1/5
Nothing works, nothing.
If the particular store that you have selected (like the one I went to in Suisun City, CA) doesn’t have all the necessary ingredients for your drinks, which was like all of our drinks, they can’t really refund you you’re just, out of luck. I went in to grab my drinks after waiting 20 minutes the app so they should be ready, only to find out they didn’t have any ingredients and they didn’t know how to issue a refund and there’s no phone number to call for Jamba Juice corporate, it’s a joke, I wouldn’t ever use the app again I would only pay in person because I don’t wanna lose another $45.
Açaí bowls 5/5
I love Jamba Juice’s açaí bowls! Staff is also so nice at the Orange location.
Problems ordering featured items 2/5
Whenever I try to order a featured item from the home screen, I receive the error message Item Not Found. Of course when I go to my local store, they do have it.
Figure it out 1/5
It’s hard to figure out the navigation and menu system. In general the app needs a rework. The UX is non existent and it’s noticeable. Love Jamba Juice but absolutely hate this app!
Not all food is in the app 4/5
By bri sandhez
As much as I love Jamba, I don’t like how I can’t order the things they have when buying in person. I hope you guys can update the food since I see there’s a lot of different types of food. ;)
No Apple Pay? 2/5
Love the app, I guess, but no Apple Pay option at checkout for a huge brand like Jamba is insane at this point.
I’m dumb, I just want to cancel mistakes. 4/5
I’m a regular, so obviously I love the app and deals and everything, but I do wish it would allow you to cancel orders. I often send them to the wrong destination and then have to call in and go through a whole process to cancel.
Amazing !!!!! 5/5