Obviously Broken 1/5
We pay a lot of money for these speakers and claiming to be able to connect 100 at once is garbage when I can’t even connect two of the exact same model. Actually, I’m stuck on the “turn on Bluetooth” screen after literally over 20 off/ons. Fix your app or delete it, it is useless, love the speakers though 😍
Does not work 1/5
Does not work especially if u have the new iPhone
Does not work 1/5
By Bill O'Basket
Will not recognize my Charge Three, despite following obvious directions multiple times.
Won’t Even Connect 1/5
By Green Guy X7
I download the app. Turn on my new speaker, and it won’t even connect. This app doesn’t work and I’m sad it doesn’t because it seems pretty cool.
Bad app 1/5
Connecting 2 speakers is a nightmare with this app. So disappointing...
Can’t even make use of the app 1/5
By Gunter. J
On start, all the app says is to ‘turn on Bluetooth’ when it’s on.
This app is useless 1/5
This app does not have any useful features. It doesn't allow me to control anything. Frequently loses connection to the speaker. The speaker itself is somewhat muffled (Charge 3). There should be a way to adjust this.
Charge 3 won’t allow me to go to the settings button. Not sure what the issue is. The speaker itself is great, but the app isn’t.
App Does not Work 5/5
Update:I caved in and called JBL directly and they helped me reset the speaker. There’s no issues now. Speaker works great.
I have an iPhone 11 and I tried to connect my speaker. The app can not connect to the speaker no matter what I do. Many people are complaining about the same issue. I hope they find a fix quick.
Broken app 1/5
Can’t find device.
Do not buy these if your neighbor has them too! 1/5
These will not work in surround sound if your neighbor has one too. The app grabs all available speakers and won’t let you disconnect from your neighbors surround sound.
Worst app ever 1/5
Speaker is connected and the app always forgets it, would never purchase another Jbl speaker
Doesn’t work 1/5
Doesn’t work at all, won’t detect my speaker.
Really annoying seeing as iOS 13 caused issues with JBL and connectivity.
Can’t even get started 1/5
I loaded the app, followed instructions, couldn’t even connect/pair with either of my Charge 3s.
Since JBL doesn’t provide print or PDF version of an owners manual, I can’t take advantage of some of the Charge 3’s features. Example: Pairing 2 Charge 3s for stereo.
Works for firmware update... that’s about it. 3/5
I haven’t had to use stereo or party mode, but upgrading the firmware on the Flip 4 was simple enough.
The app should give ability to turn speaker off from across the room... seems like it would be simple enough since the power button is digital and not a switch.
Not accurate 2/5
Color choices aren’t accurate yellow doesn’t look yellow red doesn’t look red....
Doesn’t work great but 1/5
First of all DO NOT do those firmware updates, it tells you it completed the update and it’ll restart your speaker, but then the app says there is another update?
I “updated over 10 times before I realized that it was that same version as the last 9 updates the 3.6 or something. Second, ever since the update my speaker gives static feedback(crackles)in the middle of songs, that never happened before so why now, the update said “minor bug fixes, not, minor bug add on”. Third,You don’t even need the app to connect your connect+ speakers you just put them near each other and press the button and they connect you just need them to be Bluetooth devices with only one connected to ur music. Fourth, the app mostly doesn’t even find your speaker for the longest time and once you get in there is really nothing you need in that app except for L R stereo mode. JBL, no hate towards your products I’m in love with them buuuutttt, your app kinda stinks... sorry but I deleted it. I’ll still get the flip 5 and No way am I doing a “firmware update”
Still won’t work in stereo mode 2/5
I have a Charge 4 and a JBL Xtreme. Ive never been able to get them to play in stereo mode. Spent a lot of money with JBL and I expect reliability.
To be fair, the sound quality is fantastic, but the purpose of buying two from the same brand was to have a stereo mode option as advertised. 2 stars until it starts working through some magical firmware fix. Using Iphone X.
App is barely usable 1/5
When pairing two Flip 5 speakers, the app rarely allows me to choose between Party and Stereo modes. Sometimes it won’t even find a paired speaker.
The developers need to fix this hot garbage.
Not compatible with IPhone X 1/5
Non compatible with the iPhone X. An ad pops up and you can’t click the x on the top right center because that were the control center is
App not functional 3/5
Got a JBL Charge 4 and using an iPhone XR. Initially app would never find the speaker so I gave up for a while. Now it does. Instructs me that the current running firmware is 2.7 and that there’s a 3.0 upgrade. I hit the upgrade button and it states “Plug the speaker into a power source and keep your phone close to JBL Charge 4 to continue.” I am close, and speaker is plugged in. Button that states “I followed the instructions” is grayed out and can’t be selected. QA procedures for this app need to be improved.
Edit: Turns out issue is that the Charge 4 won’t charge using a USB-C standards compliant charger (Pixel charger or MacBook Pro charger). It works fine using the JBL supplied cable and traditional USB-A charger. Was able to perform firmware upgrade after that. This isn’t a review of the speaker itself so I’ll leave that aside.
The app itself doesn’t have any EQ functionality, the only apparent purpose is to allow stereo or party mode (Don’t own any other JBL products), and perform firmware upgrades. Updating from 1 to 3 stars, would rate higher if it included EQ.
JBL Pulse 3 3/5
My Pulse 3 lags a lot with my iPhone XS Max and idk why also. I can’t put my phone more then 5 feet from the speaker or else the music starts to lag.
Update 9/13/19 A new update has been rolled out. It does absolutely nothing to fix the pitiful stereo-pairing capability of all Connect+ speakers, including mine. I can only assume that JBL considers its buyers and users to be unsophisticated mouth-breathers that only need Party (Mono) Mode. Do NOT purchase any of their speakers if your intention is to pair, and listen to them, in stereo (after all, why would anyone want to do that??) because it won’t work. Zero stars if I could.
I bought two Charge 4s for my office and the beach. The idea is to run them in a nice wide stereo setup. Getting that to actually work is a huge pain. The app will not easily change from ‘Party’ to ‘Stereo’ mode. It takes many attempts for this tow work right. JBL does not tell you anywhere to only connect one speaker to Bluetooth which you have to do. I have Sonos all throughout my house so I’m used to stuff like this just working. This app needs to be less difficult and should default to Stereo mode when two speakers are connected. Why else would someone pair two speakers? If you want party mode, that should be the option. Make Stereo the default. There is also a 6-10 second delay when pairing two speakers causing some to think it hasn’t worked. Also needs some kind of EQ. Not happy at all with this app.
Xtreme 1st gen 1/5
New firmware says it updates but you still get the exclamation sign. Tried to update and confirms update then resets just to find out that it really didn’t update. Very frustrating.
It notifies of an update to unlock a feature.
Got the update successfully.
Notification keeps coming up of available update.
So did I not get the update?
Also, there is no description of how to use the new feature...
PLEASE STABILISE THIS APP’S STEREO PERFORMANCE!!! 1/5
I have bought 2 Flip 4’s and I am HUGELY disappointed at the sad misperformance of the Connect + app on my iphone xs and ipad pro.
I WISH TO EXCLUSIVELY USE THE STEREO PAIRING MODE OF THE FLIP 4’s. I cannot do this because of the app- I set the Flip 4’s up for stereo mode, they sound great, and then as I use my ios device, a few minutes later the speaker mode will auto-revert back to the default, which is currently PARTY MODE. BUT ALL I WANT IS PROLONGED STEREO MODE!!!!
Please give us a choice in the connect+ settings (maybe with a new firmware update on the flip 4’s?) as to which should be the default: STEREO or PARTY mode. We who want STEREO mode, persistently, can set that as the default, and then we can finally just sit back and enjoy the music (and great stereo soundstage) thru the Flip 4’s.
So please make that flaky Connect+ app just back off its control of the speakers, after initial setup upon booting up the speakers each time, USING THE DEFAULT MODE WE HAVE CHOSEN!!!
I have been an avid JBL supporter and customer since the 1970’s. The Connect+ app is the least customer-friendly, most unstable product app JBL has ever produced, and it is tarnishing JBL’s reputation the longer it remains this way.
Please make the app more stable so we can continue to enjoy JBL’s fine quality products in the manner they deserve. Otherwise, the frustration of using this terrible app to achieve true stereo will drive a lot of your customer base to other manufacturer’s products....
THANK YOU— your stereo-loving customers await HARMAN’s swift fix and response thru a better stable app, and updated speaker firmware.
Thank you, we appreciate your listening to our concerns- the ball is in the hands of your (customer-focussed??) software department!!
(and a handy hint that might help someone: to get stereo mode, pair JUST ONE Flip 4 with your iphone, delete the other’s connection. Then press the Connect+ button on both Flip 4’s. Then play music; the phone feeds the stereo signal through bluetooth to your paired Flip 4, and then that speaker splits and sends the correct signal on to the second Flip 4, for true stereo. IF this connect+ app is playing friendly at that moment, that is.... wash,rinse,repeat as its instability causes you TO HAVE TO DO THIS CONTINUOUSLY... with a stable app that “just worked” we could enjoy the music that these great little speakers give us. But THIS APP, as is, SUCKS— ***PLEASE FIX THE APP!!!!!***
Hope this helps someone!)
Does not work with iPhone X 1/5
By Gay frat boy
Just got a new JBL Pulse 3 - which works perfectly - and I downloaded the app and connected to the speaker. However, whenever I open the app, an advertisement pops up saying “Party Mode: wirelessly clink more than 100 JBL Connect+ compatible speakers together” with no way of closing the ad. There is a small “X” in the top corner of the screen *behind* the battery and WiFi icons, but it is impossible to click on it to close the ad, thus the app is totally useless.
Stereo audio doesn’t work. 1/5
I have 2 JBL Pulse 3, bought at same time. They are advertised to play in stereo audio if you sync the speakers together and connect to Bluetooth app. The app doesn’t work at all, it might go into stereo audio for short moments but always drops connection. It can’t do stereo audio, that’s the main reason I bought 2 speakers.
Power Button 1/5
Can you please add a power button on the JBL connect app that allows me to turn on/off my JBL speaker? I have a Pulse 3 and I love it but I need the infrastructure to use it or I’m not upgrading to another JBL product.
By Guy that likes this
Hey, bought a jbl pulse 3 a couple years ago and absolutely love it! Water resistant, sweet lights and GREAT audio.
The speaker is awesome but the app to control the lights is a bit weird.
Some suggestions I wish it had
1. A way to turn the light of the speaker off through the app.
2. A way to select the color from a color wheel and have it change the color as you spin it! This would make finding the color combo you want easier
3. The way you can’t control light level from the light pattern part with all the different flashing modes is just annoying
Love the products keep it up!
By I like food.
Why can I literally not do anything with this app. Useless ..
Boycott JBL 1/5
It’s time to BOYCOTT JBL products until they fix the chronic and longstanding CONNECTIVITY and sound quality issues!!
If you continue to buy their substandard products you will be unhappy and JBL will continue to ignore their existing customers.
App Won’t Connect To Speaker 2/5
I’ve used this app several times in the past to change the light settings on my Pulse 3 and it worked before. Now, the app won’t recognize my speaker even though my phone connects to the speaker through Bluetooth right away.
App won’t connect 1/5
By Logi User
My charge 3 won’t connect to the app, despite connecting to my phone right away with no issues.
My speaker and the app won’t connect. 1/5
I have an iPhone XS Max which connect with my speaker immediately. However I am trying to connect my speaker to the app just to see what the app is all about and it will not connect. It stays on the main page and says need more help at the bottom. I hit that and it stays on the pair product page. I have turned my phone Bluetooth off and on and same with the speaker. I have turned my phone and speaker off and on. I have disconnected them and reconnected. I have deleted the app and redownloaded and it still doesn’t work. I have also read all sorts of reviews online on what to do. Nothing works.
Just no. 5/5
I can connect my iOS devices (iPhone, iPad) to play music, but for some reason this app refuses to recognize the same devices. Therefore this app is completely useless for me.
NEEDS EQ!! 2/5
Especially on the JBL Boombox, the bass is pretty heavy. In small room the sound is off, you hear more bass then the higher frequencies (voice and or melody). A simple EQ like the one that they have in Apple Music settings would be great. That EQ (Apple Music EQ) works great for the JBL until you switch to YouTube or other applications and the EQ no longer applies to the JBL.
To make this application better I think y’all should add a EQ to have the sound of your speaker(s) have full good sound like bass and all the other options for better sound quality do this soon :)
JBL charge 3 3/5
By pipple pot
Having trouble syncing up speakers. I have tried twice and I still do not work together. They work good by themselves but can’t sync together
Party box 300 1/5
I need this app to support my party box 300 ??
Glitchy with Charge 4 and Flip 4 2/5
By A.I.C. Fan
Need to upgrade the Flip software. Maybe that will help.
Flip 2 1/5
I downloaded this so I can be able to change the name of my speaker but it doesn’t allow jbl flip 2 to connect to the app.
JBL won’t connect to my charge 4 1/5
By Dang harr-harr
I have an iPhone XS Max and it doesn’t work at all. I’ve waited up to 10 mins+ for it to connect AND IT WONT. My phone is up to date and nothing is wrong with it.
Connection issues 1/5
This app won't let me switch from party boost to stero mode with my new jbl flip 5s. Also my speaker is connected to my phone perfectly but the app don't recognize it. Needs fixing
Charge speakers. 1/5
I can connect the 2speakers. With no problems. But with the JBL connect app will not let me play with one as left channel and the other as the right channel. I watched you tube videos on how to do make it work. But it only works on an old JBL connect app. I also upgraded bough speakers t
No Stereo Mode 2/5
I’d gladly go back to the previous version. I can’t get my two Extreme2’s to go into stereo mode anymore. Plz fix this.
Latest update breaks app working with charge 3 1/5
I was pretty content with everything, but the latest update broke the app from working with the charge 3. Music plays fine through my iPhone , but the app won’t connect. I tried resetting the speaker to make it work, and now I’m stuck with all the horrible start up noises!! How frustrating.
So badly programmed 1/5
This one of the worst apps I have encountered. To pair to Bluetooth speakers it was nearly as complicated as doctoral dissertation. JBL could and should do a better job in supporting products, especially since they advertise for this functionality!
Great but... 4/5
By kjv dawg
I like the app overall but i wish you guys could make the app already recognize the speaker right away instead of waiting for it to turn on and THEN connect, and it would be cool if you guys had like an equalizer so we can test how we want our speakers to sound with more treble or more bass or a little bit in between, also it would be super cool if your guys had a turn on button from our phone to your speakers which woulf be aweseome just the futuristic technology type thing. But overall i still like your app but thats just all I wish you guys could update