Check out had wrong date 2003. This is 2021 3/5
By cutie Nanny
I want to have delivered. No place to
put that info. No chat. It was not available and I have one nickname?
SHIPPING DISASTER!!! 1/5
By CatLuver62
I am so upset with JCPENNEY online ordering I could scream!! On April 29th I ordered an ION Robot Vacuum Cleaner. I was so excited to finally own one of these vacuums and couldn’t wait to receive it. A few days later I received an email saying it had been delivered to me. It had not and so I waited a few days before I called about its whereabouts. On May 6th I called customer service and was asked to wait a couple days more. Two days later I received a delivery from JCPENNEY but it was not my vacuum, it was a LED Ring Light and Phone Mount that I had NOT ordered. So I called customer service again and was told the label for my vacuum was put on the wrong box!! Can you believe that?!!! So now I had a choice of receiving a return label, sending it back, waiting for my refund because I was still charged for the vacuum of almost $300 or I could go to my local JCPENNEY to return this wrong item, receive my refund and then see if it was in stock to buy it there but if not I’d have to order the vacuum all over again and HOPE I’d receive the correct item this time. OMG!! Amazon save me! I only ordered through JCPENNEY because the vacuum was on sale and had a very good rating. What an aggravation and waste of my time!
Mattress order 1/5
By ijtvbaga
Worst service ever!! I was told delivery by a certain date. That day came and went now it’s 3weeks later and get the run around then today I’m being told it’s being pushed back another 2-3 weeks. I told them to cancel my order so let’s see if they actually do it.
🤔 1/5
By Champion.#2
You got rid of Apple Pay? Why?
Beware of app. 1/5
By Springfield Illinois
Coupons and wallet information is not automatically applied from the app as in other apps.
This will require a return trip for a refund or return.
Very disappointed.
Literally the worst app I have ever used 1/5
By Sharp shooter #4
Do not go here. Don’t use the app. Avoid.
Easy enough.
The app never works! 2/5
By Idalaskan
I have reinstalled this app 3 times and can’t ever get it to work :( I used to use it all the time.
Never have what you want 1/5
By zhsjdbfiebfhs
Every time I try to get on the app and order they never have anything why have a app if you not going to carry things or you order then they send a email and they don’t have it anymore or you try to send the review and all the names are used
Disgusted!! 2/5
By iMPhotos
Coupon for 30% off; filled up my cart with ok stuff that I really didn’t need but would buy as gifts etc ....it’s 30% off! So disappointed at register...doesn’t work on toys & clearance items!!! & only 1 item do I get the 30-% 😟😟😟
I have a feeling I’ll be returning a lot of that $101.00 purchase. Not a happy customer 😟
Review order 1/5
By Darlene055
My card number has my home address on it I use my home address when I ordered my items you have an address that I haven’t used in over 10 years now my Steffes it to where are used to live this is stupid it’s all you people all I want to do is change the address you have wrote down you don’t match the card address with the home address and the address that I put in when I ordered the items I’ll never shop with your people again
Problems 1/5
By Crazy black women
The website changes are a pain in the neck.All changes aren’t good, so leave well enough alone .
Abhorrent customer service 1/5
By Munale
Extremely hard to contact anyone via the app or phone. No one wants to solve a problem and lots of passing the buck. Not a great company to deal with
Merchandise to wrong address 1/5
By catlady1956
I updated my billing and shipping info. Only my billing updated so my orders went to the wrong address. JCP will not help in any way. Never will I order online again.
Account access 2/5
By Mjsgreen
Still can’t access my account in order to make a payment. I have to open my computer and go through all the steps in order to pay. This app is worthless. I used to be able to pay my bill through this app. Therefore I’m not shopping at Penny’s anymore. Macy’s will get all my business after having an active account for 23 years.
No support from customer service 1/5
By d ellsberry
Having problems to reset my password and have called and emailed support. They have my correct email on file and never hear back from anyone. When I call they say a ticket has been issued to resolve this. This has been going on for over 4 months. Credit customer for over 25 years.
Love this App! 5/5
By Leftymomof4
Helps me shop in the store & online. Quick & easy pickup as well as returns if it doesn’t work. I’ve grown up with JCPenney and still love them!
First time buyer 1/5
By firsttime buyer
I recently ordered online 3 underscore bras they withdrawal the amount from my account and haven’t received nothing yet . Then I get email saying items canceled because they are low in stock . I called them and got poor customer service and nothing resolved yet because it turns out that they didn’t put my apt number on my items and NEVER DELIVERED AND NEVER GOT A REFUND
Bad Service 1/5
By Caro405
Merchandise is great, service is the worst. They canceled two or my orders for no reason, when I called they said they sent back my item because I didn’t pick them up, but it was never ready for pick up!! It was all the time IN TRANSIT TO STORE, so It was my last order, I have the store card and order almost every week but I don’t want to waist my time shopping online for nothing.
Lack of inventory 1/5
By copenn47
I’ll admit that JC Penney offers great discounts on popular brand name items, particularly with clothing, through their app and online. The problem I’m having is finding clothes/shoes that are in stock. What good is a discount if the items are not available due to low inventory. Yes I know COVID has a lot to due with the restocking issues from your suppliers and it’s basically first come first serve when shopping online. However if this company doesn’t come up with a better solution keeping up with supply and demand, then you are going to continue having a problem maintaining your customer base.
App Quit Working 1/5
By jlholt4917
All of a sudden this app quit working. When I try to log in it just sits there and spins. I’ve restarted the app, restarted my phone, made sure the app was updated and still cannot log in. I can’t get to app support either so I had no choice but to leave my remarks here.
Love this store 5/5
By antilamar
This is a great store for getting big and tall clothes the only negative is you have to buy 75 dollars of things to get free shipping but you can always ship to a store near you for free .
Poor customer service 1/5
By tewt 66
I purchased items through the app using a reward (which was also accepted) just to get an email the next day stating my rewards was not accepted. Why did the order go through when I processed my payment. Now instead of being a satisfied customer, I am stuck with none of the items I ordered. And no one I spoke to could make this right!
App Does Not Work 1/5
By AZRed89
The app simply does not work. It takes forever to load once you open it. It pulls up expired coupons as offers. How am I suppose to use an expired coupon? There is no option for pulling up your rewards account barcode to scan at the register to earn reward points.
I was going to shop at JC Penney, but now I am going to Kohl’s. At least their app works and is designed correctly.
Easy 5/5
By Cp3621
Jc Penney’s makes shopping easy with a smile.
This AP is efficient and easy to use! 5/5
By PamEarl
I like this ap a lot. JCP is a great place to shop for clothes.
Satisfied 5/5
By Pencil persun
All the times have ordered from here. Never had an issue. Pleased with items. Keep up great job 😎
Deborah 5/5
By Deb8492
App is easy to use.
Online orders 1/5
By chinitagarcia1
Worst service ever. Twice my orders were canceled with out prior notification. Their reps are no better.
I’m done with JCP
Always asking to sign in 1/5
By murumby
Every time I need this app it blocks me. Wherever I am at the store that I need to use it continues asking me to change my password. I am sick of this
Ship to store 1/5
By Morngs
Looked up order for status of order on line for store pick up( normally ship to home) and discovered one item showed picked up. Call JCP. Com said I needed to call store, order could have been returned because was not picked up and wrong transaction entered instead of returned. I told them I never received a notice items were in, and confirmation was Mar 30- Apr 2, today was Mar 28th. Called store was told truck comes tomorrow and some items that had been there for 10 days were returned. I explained my order was on the 22nd couldn’t be part of 10 day return. So now I’m waiting for a truck ... what a mix up... and confusing service...never had an experience like this with JCP in over 25 years.....
Most convenient shopping app 5/5
By lowcarbbeliever
This app is very convenient to use. It keeps track of all your available discounts, the search function works great and it always works quickly.
Love the Store and App 5/5
By mpt183
I love JCPennys and this app is so convenient. Thank you JCPennys for the quality of your products.
Payment and bad costumer service 👎🏼 1/5
By AirFornce#1
Payment options are so confusing, the costumer service representative are very unprofessional. I call to make a payment and was send to depths colector and my credit card congrats and the amount of credit when up...from 75 dollars balance on my account when up 185.00 38 dollar fee and moth payments. This is ridiculous...there is no way to fix things there no manager to talk on unprofessional representatives. Hope this doesn’t damage my credit.
Missing items 2/5
By Brian J Justice
This would be a five star except that the last few months I’ve had multiple items of an order be short. The first 2 times I had interactions with multiple customer service people and I felt like they just gave me the runaround until I finally said enough and to send me items they didn’t include when they were supposed to. I have given multiple chances and I am about to be done with JCPenney. Their clothes are great. Fulfillment and customer service are not.
New Update Deleted My Rewards 1/5
By jncialberty
I had $30 in rewards cash. One I updated the app... it was all gone and it won’t even let me access my rewards page.
No option to change or cancel an order 1/5
By Rdp user-dsb
You have 10 mins according to their website and customer service.
I set my default address and changed my address before placing my order and it didn’t take so now my order is going to the wrong address for which they will not cancel!
Janie Salinas 5/5
By Janie salinas
I love my JC Penny!! They always have the best deals and cutest gifts!! My go to shop for gifts!
Cute Scrunchies 5/5
By Amy Aliza
I love the scrunchies that I just received in the mail and they are amazing and I am glad I payed the anoint I did because right was worth it. 😆😆😆😆😆😆😆😆😆😄😄😄😄😄
App is glitchy & slow 1/5
By DevereauxNJ
Getting to the little cart button to open is too hard. I get thrown out of the app constantly
Best App EVER.... 5/5
By TMinister
I just placed an order online for two sets of Sheets far my beds. They arrived in a few days and they are perfect. I also received a bonus reward of $10.00 and free shipping. How COOL is that!
Love to shop at jcp on line it’s very convenient for me 5/5
By carmel or mhel
Also I’m retired to J.C. Penney for 22 yrs I love all my order no return items, I will recommend to shop to this store J.C. Penney
Crashes 2/5
By Cindisuef
I really love the app and shopping with JCP, however the app only works about a third of the time. It’s very frustrating. I have rewards that expire soon, but I can’t place an order most of the time.
Credit Card Access Doesn’t Work 1/5
By Granny Jacobs
I’ve used this app to access my card account fir years but the last few months it hasn’t been working and now I have call customer service to get info or make payments. Makes me not want to use my card anymore as what used to be a very easy process now requires an effort I just don’t need, to now call and wait on the phone to carry out basic things I used to be able to do online.
Loyal Customer for 27 years 1/5
By aznom32
Goodby JCPenny you are not worthy of my hard earned money.
Unable to log in 3/5
By Air Force momma
I have been using on line shopping for years and never have any issues with this app but for some reason for the last past week I can not log in or go to tech support. It says that there is a issue. I can’t track my two orders that I have made. Or get the tracking numbers. When I hit tech support it says unable to open. Can some help me please
Boycott 1/5
By Helpus59
Shopped at JCP pretty much all my adult life, will not be shopping here anymore because of their attempts to silence free speech. I realize JCP could care less what I think but I believe it was wrong of y’all to stop carrying my pillow products because of his support for President Trump
Way better than clothing on Amazon 5/5
By Syren22
Clothing here fits and it quality made. LOVE Liz Claiborne selections. And the prices cannot be beat for what you get.
Noreen Buchthal 1/5
By Noreenbuch
I ordered approximately 115.00 dollars of girls clothes. I have the order # 2021-0624-1232-9910. I never received an e mail and they have sent me emails on other things. I can’t look the order up, because they have no record of the order on their site. My daughter has received part of the order. What is the problem? I just want to find out if or when the rest of the order is coming. Please get back to me.
Great place to shop 5/5
By hamiltonsondra
Always find great deals in store only bad thing is you can never find help when needed. I would recommend this store for great prices
