Where are the kids meal options?? 1/5
Needs to include kids meal options and option to create a custom meat sandwich.
Works just fine 5/5
Don’t know what all the fuss is about...
Bugs and mapping 1/5
Check out your flowchart for existing members who download the app.
No delivery option 1/5
They don’t have a delivery option. Have to use a different app. Dumb.
Too many errors 1/5
Ordering on the app was fine, but a glitch at checkout wouldn’t allow me to pay and there was no way to fix it or bypass it. Super frustrating and a waste of time. Join the modern age of mobile ordering!
Poor app 1/5
Went through the entire process with a decent size order and couldn’t place the order because the app couldn’t process credit card payment. Even tried using three different credit cards. Tried calling the local store multiple times and no one would answer the phone. Disappointed.
No Kids Meals?? 1/5
Seems like the complete menu should be part of the minimum viable product here. Also, painfully little customization.
Food really good, App, not so much 2/5
How about using Apple Pay to pay?
Badly in need of an update 1/5
By The Cou
Looks like it hasn’t been updated since the iPhone 5.
Essentially worthless 1/5
Easy to set up...but refuses to load. Gets to “find location” screen and spinning wheel goes round and round. Using iPhone X. Very frustrating.
The app has a bug 1/5
The “I am 13 or older” consent checkbox on signup does not work on iPhone XR so I cannot sign up
Really Guys 1/5
Glitches to the point where you have to start your order over AND they don’t even have every item they offer on the menu
Works ok on happy path, but order loss bug 2/5
By please give me a unique nickname
Usually works fine but I lost my order today.
Repro (from memory, so maybe a little off):
Add a sandwich (I had 3)
On the review screen, tap to edit chips (I just wanted to verify that I got 3)
No changes, so don’t save, just tap the back button.
I expected to go back to the review screen so that I could complete my order.
It took me to some sort of “select side item screen” — chips, cookies, etc.
When I hit back from there, it took me to the main order screen(where you start your order), as though I were starting over, and all of my items were gone.
App Does Everything... Except Apple Pay 4/5
4 stars because the locator, ordering, and other options all work great. Until it’s time to pay, and you’re in a hurry to get the order in because you are already in your way, and it doesn’t accept Apple Pay. So you have to take out your card, enter all info, which is unnecessary, tedious, and slow, and shouldn’t be an issue for any app like this on the iPhone.
Doesn’t notify location 1/5
Ordered online and showed up at location and they had no notification. Manager accused us of not ordering. Showed email verification and they started working on it. Took 25 minutes. Not even close to ready for prime time.
How can you remove cheese? 3/5
When selecting the subs there is no way of removing the cheese from it. Please add that option.
Old App 1/5
This app is terribly out of date. I love Jersey Mike’s, they’re the best sub shop in my opinion but I’m all about convenience. I usually end up getting Firehouse or Jimmy Johns instead just because their apps are much easier and faster to use. Please update this app!
Glitches at the end 1/5
By Aaron Da Misfit
After setting it up and going through the process it tells me to call my order into the store because it can’t process the order. You’d think that for all the money they’re charging for their sandwiches that they could afford an app that works!
Actually broken 1/5
Tried signing in with my email. Said credentials were invalid, so I figured maybe I never made an account. So I try to make one, and it says the email is already in use. Ok fine, so I must’ve just forgot the password. Well I go to reset it, and it says that no account exists with that email???????
So the app is actually broken. Fn hell.
Big bag of nopes 1/5
Can’t use the app unless you sign up or login. Waste of a download.
UX/UI refresh 2/5
The app needs to be updated for newer devices. The firm has to come to terms with the concept of continuously updating.
Won’t take Autofill 2/5
It’s a good help, and I use it all the time, but it’s a pain to have to get out my charge card every single time and enter everything manually, when I have auto fill enabled on my phone and my charge card in the phone.
App would be great if it worked correctly 2/5
I have tried to order several times using this app. I like that you have an app. There are some things that need to be fixed though. There isn’t an option to get more than one combination. You can edit the quantity on the combination, but if you change it to 2 the app still shows a quantity of 1 when you return to the order page. The app will not save your items in your cart if you have to edit your order. As an example: I noticed that my order showed white bread, but I wanted wheat bread. When I tried to edit my order there wasn’t an option to edit the bread. I went to the home screen and it didn’t show my order. I had to phone my order in.
Apple Pay in the app please 1/5
Jersey Mike’s is my favorite of the chain sandwich shops and I like using Apple Pay in the store. It would be great to have it in the app as well.
Waste of Time 2/5
This app always gives me problems, especially when it is time to add my credit card ”USE THIS CARD”. Don't waste your time downloading this app. Go directly online.
Complete the menu and I’ll give more stars 2/5
There is no option to order Children’s meals on this app, so you either need to call the store or order the kids meal in-store, negating any convenience this app may I’ve otherwise offered. It’s been this way since its inception and I’m not sure why they refuse to complete the menu for tens of thousands of people who need this.
Painful to order with app 1/5
By Dante Danis
There is no back button. The only way to navigate back is to click on home button which makes you start over. Does not store your card information for easy check out. Doesn’t expect Apple Pay for easy check out. Cannot scan your card information for easy input. Please spend some money and let a knowledgeable editor to fix your app. It is embarrassing to have 2 star
By Mister Imposter
Does not take advantage of iPhone X screen. Very outdated interface.
An account already exists with that email address 1/5
Unable to sign up. No matter what email you put in, even something random, it says the email is already in use. Useless.
The app needs an update 3/5
The ordering process is easy enough but the app is very dated
Clunky and frustrating 2/5
This was a terrible ordering experience. The app (which isn't even updated for iPhone X resolutions) is slow and clunky. I configured a large order but had to modify something. I hit "back" one too many times and lost the whole order. They desperately need a shopping cart feature. It's crazy that they make you enter a credit card to place an order when Apple Pay is on the phone and would be so much better. This app hasn't been updated in two years and it shows.
GIFT CARDS 1/5
When are you gonna add gift cards for a payment option to the app
Can’t save favorites 1/5
Love being able to order food and have it rest but am very frustrated by lack of way to save favorites which comes in handy when ordering for the family. It they fixed this I’d probably order much more often
Order sent to the wrong store 1/5
By Nulife B
I place an order on the evening of December 8th. I chose a location close to where I’m staying. When my family went to pick up the order they was told that the order wasn’t there. I called headquarters two days later that Monday. It took three days to find out my order had gone to another store further away. I was then told go to the store for my refund because the order was placed at that store. When I informed them that I used the app and chose a store close to me I was told that I placed my order at the store. I was visiting my mother and I never left the house. If I placed the order in the store I could have left with my order. I won’t be using this app nor will go back to any of their stores.
Doesn’t work 1/5
I had never downloaded this app, yet every email address I tried to use for the first time said it was already in use. So I went back to try to login and get a new password and the app crashed. Do not recommend this app.
By Mildred B Rubble
App continued to glitch and shut down. Very Slow
Used to work 1/5
No longer does. Once I click to order the screen goes blank and I can’t move forward. Used to order and pick up a could times a week, haven’t ordered once since the app stopped working. I even uninstalled and re-installed.
Sign up 1/5
Won’t let me sign up, It keeps giving me the message that the email already exists. So I tried 3 different emails and same message. Then I made one up and same message.
How bad is that!!
5-star sub, 2-star app 2/5
By Sac bowens
Just too long and detailed to place an order for a sub. I don't know how to make it better, but it should be more convenient. It shouldn't be easier to schedule a vacation than it is to buy a sub on an app. I’ll not use app to order subs...unless maybe i need to order for a party or something larger.
Great subs though, i’ll just not get the preferred parking spots cuz I'm old fashioned:)
Mikes way yeah!
Underwhelming App 1/5
The food & employers at Jersey Mike’s are great. This review is about the app only.
Right away, I knew I wasn’t going to be able to utilize this app. The sandwich customization is ludicrous. I cannot eat lettuce but there are certain ingredients with an asterisk which you cannot remove from the sandwich. You can uncheck these items with the asterisk but if you try to submit the sandwich it will tell you that not all necessary items are checked. I thought all toppings were optional????? Well lettuce has an asterisk. My son likes his sandwiches with extra cheese and no other toppings. Can’t do that through the app either. You also can not communicate through the app if you want a normal amount of a topping, a lighter amount, or a heavier portion.
So, the effort put into the app seems half-hearted. Another large sandwich chain & the pizza companies have very well-developed apps, perhaps you could spend some time working your way through those to find out how to make a user friendly app that allows optimal customization of your products.
Locator does not work 1/5
Gets hung up forever and you cant select a store. Weak!
Tried to sign up for an account through the app. Said the email was already in use. Tried two more emails. Same thing. Searched emails and saw nothing from Jersey Mike’s.
Deleted the app.
Terrible App 1/5
The app does not save my card info and does not support Apple Pay. I would settle for Visa Checkout. I don’t order from Jersey Mike’s often because the app makes me work to pay them.
Horrible App 1/5
By the royal gib
I love Jersey Mikes but their app is awful. It never works right. I always have to delete it and then re install it.
Great subs, terrible app 1/5
The subs are fantastic. The app is completely useless if you want log Shore Points. They never register. You’re better off with the old paper cards. It would help if you could manually enter the points off your receipt like other franchises do.
Needs to be able to add gift cards as a payment option. 2/5
I was disappointed that the app would not allow a gift card to be used as a payment form.
They could care less 1/5
Was a frequent customer and one day learned you can get regular discounts texted to you so I tried to sign up. I tried countless times with no luck, called corporate they blamed it on Verizon or my Apple phone and refused to help even after learning the issue is defiantly with them. Called corporate again and was hung up on, called for the district manager who never called back. I refuse to support a company that offers loyal customers financial benefits when it doesn’t work and nobody cares. Which Witch Subs has great subs and delivers... sorry Mike but OH you don’t care.
Horrible coding 1/5
While signing up, If you make a mistake or scroll up, you won’t be able to scroll back down to the sign up button. You’ll have to force close the app. Hire a new coder
Worst of the restaurant apps 3/5
Of all the restaurant apps I’ve used, this is the least featured. Maybe because the App Store says the last update was two years ago! There’s new standards for apps now so you need to get with it.
My biggest complaint is the lack of a “cart” concept. If I customize a sub and want to do a second one or even add a drink, going back to the menu loses the first sub. There’s no shopping cart to edit.
To get around this, I created an order with two of the same subs with drinks and chips, then saved it as a favorite. Now when I want to order two subs I choose my favorite and customize them and check out. If I have to go back and edit one after I choose checkout, I lost them.
Come on Jersey Mike’s....I’ve reported it several times, just fix this.