An account already exists with that email address 1/5
Unable to sign up. No matter what email you put in, even something random, it says the email is already in use. Useless.
The app needs an update 3/5
The ordering process is easy enough but the app is very dated
Clunky and frustrating 2/5
This was a terrible ordering experience. The app (which isn't even updated for iPhone X resolutions) is slow and clunky. I configured a large order but had to modify something. I hit "back" one too many times and lost the whole order. They desperately need a shopping cart feature. It's crazy that they make you enter a credit card to place an order when Apple Pay is on the phone and would be so much better. This app hasn't been updated in two years and it shows.
GIFT CARDS 1/5
When are you gonna add gift cards for a payment option to the app
Can’t save favorites 1/5
Love being able to order food and have it rest but am very frustrated by lack of way to save favorites which comes in handy when ordering for the family. It they fixed this I’d probably order much more often
Order sent to the wrong store 1/5
By Nulife B
I place an order on the evening of December 8th. I chose a location close to where I’m staying. When my family went to pick up the order they was told that the order wasn’t there. I called headquarters two days later that Monday. It took three days to find out my order had gone to another store further away. I was then told go to the store for my refund because the order was placed at that store. When I informed them that I used the app and chose a store close to me I was told that I placed my order at the store. I was visiting my mother and I never left the house. If I placed the order in the store I could have left with my order. I won’t be using this app nor will go back to any of their stores.
Doesn’t work 1/5
I had never downloaded this app, yet every email address I tried to use for the first time said it was already in use. So I went back to try to login and get a new password and the app crashed. Do not recommend this app.
By Mildred B Rubble
App continued to glitch and shut down. Very Slow
Used to work 1/5
No longer does. Once I click to order the screen goes blank and I can’t move forward. Used to order and pick up a could times a week, haven’t ordered once since the app stopped working. I even uninstalled and re-installed.
Sign up 1/5
Won’t let me sign up, It keeps giving me the message that the email already exists. So I tried 3 different emails and same message. Then I made one up and same message.
How bad is that!!
5-star sub, 2-star app 2/5
By Sac bowens
Just too long and detailed to place an order for a sub. I don't know how to make it better, but it should be more convenient. It shouldn't be easier to schedule a vacation than it is to buy a sub on an app. I’ll not use app to order subs...unless maybe i need to order for a party or something larger.
Great subs though, i’ll just not get the preferred parking spots cuz I'm old fashioned:)
Mikes way yeah!
Underwhelming App 1/5
The food & employers at Jersey Mike’s are great. This review is about the app only.
Right away, I knew I wasn’t going to be able to utilize this app. The sandwich customization is ludicrous. I cannot eat lettuce but there are certain ingredients with an asterisk which you cannot remove from the sandwich. You can uncheck these items with the asterisk but if you try to submit the sandwich it will tell you that not all necessary items are checked. I thought all toppings were optional????? Well lettuce has an asterisk. My son likes his sandwiches with extra cheese and no other toppings. Can’t do that through the app either. You also can not communicate through the app if you want a normal amount of a topping, a lighter amount, or a heavier portion.
So, the effort put into the app seems half-hearted. Another large sandwich chain & the pizza companies have very well-developed apps, perhaps you could spend some time working your way through those to find out how to make a user friendly app that allows optimal customization of your products.
Locator does not work 1/5
Gets hung up forever and you cant select a store. Weak!
Tried to sign up for an account through the app. Said the email was already in use. Tried two more emails. Same thing. Searched emails and saw nothing from Jersey Mike’s.
Deleted the app.
Terrible App 1/5
The app does not save my card info and does not support Apple Pay. I would settle for Visa Checkout. I don’t order from Jersey Mike’s often because the app makes me work to pay them.
Horrible App 1/5
By the royal gib
I love Jersey Mikes but their app is awful. It never works right. I always have to delete it and then re install it.
Great subs, terrible app 1/5
The subs are fantastic. The app is completely useless if you want log Shore Points. They never register. You’re better off with the old paper cards. It would help if you could manually enter the points off your receipt like other franchises do.
Needs to be able to add gift cards as a payment option. 2/5
I was disappointed that the app would not allow a gift card to be used as a payment form.
They could care less 1/5
Was a frequent customer and one day learned you can get regular discounts texted to you so I tried to sign up. I tried countless times with no luck, called corporate they blamed it on Verizon or my Apple phone and refused to help even after learning the issue is defiantly with them. Called corporate again and was hung up on, called for the district manager who never called back. I refuse to support a company that offers loyal customers financial benefits when it doesn’t work and nobody cares. Which Witch Subs has great subs and delivers... sorry Mike but OH you don’t care.
Horrible coding 1/5
While signing up, If you make a mistake or scroll up, you won’t be able to scroll back down to the sign up button. You’ll have to force close the app. Hire a new coder
Worst of the restaurant apps 3/5
Of all the restaurant apps I’ve used, this is the least featured. Maybe because the App Store says the last update was two years ago! There’s new standards for apps now so you need to get with it.
My biggest complaint is the lack of a “cart” concept. If I customize a sub and want to do a second one or even add a drink, going back to the menu loses the first sub. There’s no shopping cart to edit.
To get around this, I created an order with two of the same subs with drinks and chips, then saved it as a favorite. Now when I want to order two subs I choose my favorite and customize them and check out. If I have to go back and edit one after I choose checkout, I lost them.
Come on Jersey Mike’s....I’ve reported it several times, just fix this.
Get with the times Jersey Mikes! 1/5
This app is horrible... first off you can’t sign up cause it keeps saying the email already exists. I tried three different emails and even created a brand new address and it still said account already exists.
No Apple Pay 1/5
By Been Waiting Here
No Apple Pay makes this useless, I'm not giving you my CC#
Account setup required just to order 1/5
Why can’t you just order and checkout as guest?
App doesn’t work. 1/5
Tried to log in and it says I don’t exist. Tried to creat a new account and it says I can’t cause I do exist. I try to send in request for trouble and it says -whoops something has gone wrong. Don’t waste your time.
Doesn’t let me finish order 1/5
It use to be great but now it says I have to confirm an address but does not let me do it... so for weeks now I haven’t been able to order a sandwiching the app and my sandwich is $9 so if you can’t get it fixed you are losing a paying customer...
No Thanks 1/5
Great sandwiches and great service. However, this isn’t the first time someone’s credit card was reported stolen after using the app. Just be weary about these people they very well might be selling our information
Could be better 2/5
Our food is always ready and available when we go pick it up which is good news. My problem is that at certain stores, add ins like avocado are not available, for some strange reason, so if you want it you have to ask for it in the store and since there’s a charge, you have to pay again. Also there is no option for a kids meal on the app?? Why is that when one is offered in store? Also the 20 minute pick up window is excessive especially at times when they aren’t busy.
NEEDS GRILLED CHICKEN SUB 4/5
App is junk 1/5
I have a up to date I phone 8 and the app wouldn’t work. Garbage!!! 1 star
No shore points. 2/5
Love the idea of this app. Great place to eat. Been there 3 times since I downloaded and I have not gotten any shore points. It has been scanned, nothing showing. Very frustrating.
Cash option for ordering 4/5
Jersey mikes needs to update the app to provide an option of a cash payment. Not everyone uses s debit card or credit card when ordering.
Can not customize order 1/5
I could not add items to my sandwich. I would rather customize my order from my phone, pay and pick up rather than go there n stare at the menu. Have never been to this restaurant.
Convenient but slower 3/5
By joseph c from nj
This app is convenient if you want to order ahead and just pick up your order. With that said, the app doesn’t give you a longer completion time for nothing. If you’re around the area, it’ll be faster to just place your order at the store than the app since they prioritize the customers in the store first.
Timing is way off. 2/5
This app pushes the pickup time out to 45 minutes. It’s way more convenient to come into the store and order or call in. Seems like the ordering system isn’t thought through all the way. At least the food is good.
Worst app I've used 1/5
This app is the worst app I've ever used. I love jersey mikes and order it frequently. This app is buggy, dated and does not give you the ability to customize or add to your order. Useless, don't bother with this app. Don't waste the space on your phone.
Needs work. 2/5
This doesn’t support Apple Pay. The app is obviously just a light wrapper around their website. Feels clunky.
Cant login or create account 1/5
Tried all 3 of my email accounts to create an account and each time it said account already exists with this email. Tried to change my password and looked up my email but then said unable to find account with this email.
It said that my email address already had an account. I tried getting a new password sent to my email but it told me I didn’t have an account 🤔
Best restaurant ever 5/5
By The daddiest
This is amazing
App is ok 2/5
By Joe Ferrell
It would be great if there was a way to request missing points in app
So annoying 2/5
This is a terrible app. Why can’t I save my CC information? If I want to order on the go, it’s very inconvenient to have to pull out my CC. Also, you can’t give any feedback. I used it tonight to place an order but it came out wrong. I’d like to give feedback to that location so they can better their process to prepare orders.
I’m super annoyed.
Can’t Sign Up or Log In 1/5
Not sure what’s going on. I tried to sign up and it says my email already has an account. I go to login and click on forgot password it says there is no account with my email. So we go in circles.
Price gouging for convenience 1/5
Prices are higher Using the app then they are in my local Jersey Mike’s. Why are you gouging for the convenience of using the app?
Worked great 5/5
This app worked fine and even loaded in my reward points when I signed in with my email address. I can only assume the negative reviews are either people too tech ignorant to use such an app, or maybe Russian Jimmy John’s bots
Needs major improvement 1/5
This app is clunky. We added notes to the store and all were ignored. No feedback section either which is needed. Can not adjust cheese and other things. Will not be using until it’s updated.
No kids meal? 1/5
Why can’t a kids meal be ordered through the app? Makes app worthless to me.
amazing staff and useless app 5/5
i’m giving this app 5 stars although it’s useless. i was unable to order plain turkey sandwiches for my kids. i called and it was no problem. while at the store they ran out of drink holders. they offered to carry them to my car and i refused politely. next thing you know, after i filled my 3 drinks, the staff presented me with a drink holder. all on his own. he went out running to a neighboring store and picked some up. all on his own. it was unbelievable someone is this kind now days. app gets five stars because the people that work there beyond helpful. love the sandwiches too.
App hasn’t worked in a long time. 1/5
By Suburb Slicker BBQ