When will they update this app? 1/5
It’s functional, but is incredibly dated, needs a revamp, support for ApplePay
Apple Pay 3/5
By Christian Lechner
In general the app works well for me but why is there no version that scales correctly on an iPhone X? Also I’d like to use Apple Pay as a payment method in the app instead of my credit card directly. Is there anything on the roadmap that this will be implemented?
Very Satisfactory Performance 5/5
By Conner Garza
I love the app overall! Being able to keep track of my purchases and view the nutritional values of those meals are really insightful! Online orders are a breeze! Once you have some of your favorite subs saved, just a few taps and it's being prepared by your favorite store. I've heard there's a redesign in the works and i gladly welcome any change. :) Good UI, not perfect, but still solid 🤩
Please hire a better developer 1/5
Every time I try to order something; the app crashes, my card gets charged, and when I go to the store to pick up my order they never even got it. Good Lord please fix this app.
Can’t even login 1/5
Download the app attempted to login, says the password is wrong. I clicked forgot password it tells me there’s no account associated with my email address. I go back and try to set up an account using the same email address, it says an account already exists with that email address. I’m done!
Not user friendly 1/5
By Frequent Online Orderer
If you change your mind about something there is no easy way to get back to order screen or checkout screen. This is the worst online food ordering app ever!
Great when works... but never works 1/5
Title says it all... this app never works.
Kids Meals missing from app 1/5
By No Bliss With This
Why are kids meals missing from your app? This renders the app unusable for me. 🙄
Good subs, app is the worst! 1/5
They need to hire professionals to design a site that works and is more user friendly. They make it hard to order a plain sub. Go back to the drawing board. You can’t just go back. It clears your order. I noticed that all the people who loved the app, made it sound like a sales pitch for the app? Who does that? Fake reviews!
Love their subs, app is just ok... 3/5
By Train *
It's a bit cumbersome. Please add a place to hold gift card numbers for future orders. I tried to click on "app support" link above and it told me the page was not found.
Cannot use without creating account 1/5
By Strung Out
Any app that won’t let you use it unless you sign up is a waste. If I can’t even check out your app without signing into a system then it is completely broken.
Apple Pay 3/5
I only have a comment, please add Apple Pay to your app. Apple Pay is already used in store, would be nice to be able to use it on the app as well. Thank you.
Worked for me! 4/5
3 orders done on time with no errors
Forget trying to order with the app 2/5
By DB 2040
I've tried 3 different times to order using the app...but each time I get an error saying there is no customer name on the order...but I can clearly read my name on the order.....FIX THE APP!
Good start but needs improvement 1/5
By Jon Cracroft
Doesn’t allow quick checkout. Doesn’t load credit card info from phones memory like most other apps. Doesn’t allow Apple Pay. And some small grammatical formatting bugs like doesn’t auto capitalize second name (last name) on the name input line.
Useless APP 1/5
I don’t know why anyone would want to download and use this APP. All it is is a place to see your shore points. You can’t order anything or see the menu. However, I see there is a place to see your orders, so might be coming in a future release of the APP.
Where are the kids meal options?? 1/5
Needs to include kids meal options and option to create a custom meat sandwich.
Works just fine 5/5
Don’t know what all the fuss is about...
Bugs and mapping 1/5
Check out your flowchart for existing members who download the app.
No delivery option 1/5
They don’t have a delivery option. Have to use a different app. Dumb.
Too many errors 1/5
Ordering on the app was fine, but a glitch at checkout wouldn’t allow me to pay and there was no way to fix it or bypass it. Super frustrating and a waste of time. Join the modern age of mobile ordering!
Poor app 1/5
Went through the entire process with a decent size order and couldn’t place the order because the app couldn’t process credit card payment. Even tried using three different credit cards. Tried calling the local store multiple times and no one would answer the phone. Disappointed.
No Kids Meals?? 1/5
Seems like the complete menu should be part of the minimum viable product here. Also, painfully little customization.
Food really good, App, not so much 2/5
How about using Apple Pay to pay?
Badly in need of an update 1/5
By The Cou
Looks like it hasn’t been updated since the iPhone 5.
Essentially worthless 1/5
Easy to set up...but refuses to load. Gets to “find location” screen and spinning wheel goes round and round. Using iPhone X. Very frustrating.
The app has a bug 1/5
The “I am 13 or older” consent checkbox on signup does not work on iPhone XR so I cannot sign up
Really Guys 1/5
Glitches to the point where you have to start your order over AND they don’t even have every item they offer on the menu
Works ok on happy path, but order loss bug 2/5
Usually works fine but I lost my order today.
Repro (from memory, so maybe a little off):
Add a sandwich (I had 3)
On the review screen, tap to edit chips (I just wanted to verify that I got 3)
No changes, so don’t save, just tap the back button.
I expected to go back to the review screen so that I could complete my order.
It took me to some sort of “select side item screen” — chips, cookies, etc.
When I hit back from there, it took me to the main order screen(where you start your order), as though I were starting over, and all of my items were gone.
App Does Everything... Except Apple Pay 4/5
4 stars because the locator, ordering, and other options all work great. Until it’s time to pay, and you’re in a hurry to get the order in because you are already in your way, and it doesn’t accept Apple Pay. So you have to take out your card, enter all info, which is unnecessary, tedious, and slow, and shouldn’t be an issue for any app like this on the iPhone.
Doesn’t notify location 1/5
Ordered online and showed up at location and they had no notification. Manager accused us of not ordering. Showed email verification and they started working on it. Took 25 minutes. Not even close to ready for prime time.
How can you remove cheese? 3/5
When selecting the subs there is no way of removing the cheese from it. Please add that option.
Old App 1/5
This app is terribly out of date. I love Jersey Mike’s, they’re the best sub shop in my opinion but I’m all about convenience. I usually end up getting Firehouse or Jimmy Johns instead just because their apps are much easier and faster to use. Please update this app!
Glitches at the end 1/5
By Aaron Da Misfit
After setting it up and going through the process it tells me to call my order into the store because it can’t process the order. You’d think that for all the money they’re charging for their sandwiches that they could afford an app that works!
Actually broken 1/5
Tried signing in with my email. Said credentials were invalid, so I figured maybe I never made an account. So I try to make one, and it says the email is already in use. Ok fine, so I must’ve just forgot the password. Well I go to reset it, and it says that no account exists with that email???????
So the app is actually broken. Fn hell.
Big bag of nopes 1/5
Can’t use the app unless you sign up or login. Waste of a download.
UX/UI refresh 2/5
The app needs to be updated for newer devices. The firm has to come to terms with the concept of continuously updating.
Won’t take Autofill 2/5
It’s a good help, and I use it all the time, but it’s a pain to have to get out my charge card every single time and enter everything manually, when I have auto fill enabled on my phone and my charge card in the phone.
App would be great if it worked correctly 2/5
I have tried to order several times using this app. I like that you have an app. There are some things that need to be fixed though. There isn’t an option to get more than one combination. You can edit the quantity on the combination, but if you change it to 2 the app still shows a quantity of 1 when you return to the order page. The app will not save your items in your cart if you have to edit your order. As an example: I noticed that my order showed white bread, but I wanted wheat bread. When I tried to edit my order there wasn’t an option to edit the bread. I went to the home screen and it didn’t show my order. I had to phone my order in.
Apple Pay in the app please 1/5
Jersey Mike’s is my favorite of the chain sandwich shops and I like using Apple Pay in the store. It would be great to have it in the app as well.
Waste of Time 2/5
This app always gives me problems, especially when it is time to add my credit card ”USE THIS CARD”. Don't waste your time downloading this app. Go directly online.
Complete the menu and I’ll give more stars 2/5
There is no option to order Children’s meals on this app, so you either need to call the store or order the kids meal in-store, negating any convenience this app may I’ve otherwise offered. It’s been this way since its inception and I’m not sure why they refuse to complete the menu for tens of thousands of people who need this.
Painful to order with app 1/5
By Dante Danis
There is no back button. The only way to navigate back is to click on home button which makes you start over. Does not store your card information for easy check out. Doesn’t expect Apple Pay for easy check out. Cannot scan your card information for easy input. Please spend some money and let a knowledgeable editor to fix your app. It is embarrassing to have 2 star
By Mister Imposter
Does not take advantage of iPhone X screen. Very outdated interface.
An account already exists with that email address 1/5
Unable to sign up. No matter what email you put in, even something random, it says the email is already in use. Useless.
The app needs an update 3/5
The ordering process is easy enough but the app is very dated
Clunky and frustrating 2/5
This was a terrible ordering experience. The app (which isn't even updated for iPhone X resolutions) is slow and clunky. I configured a large order but had to modify something. I hit "back" one too many times and lost the whole order. They desperately need a shopping cart feature. It's crazy that they make you enter a credit card to place an order when Apple Pay is on the phone and would be so much better. This app hasn't been updated in two years and it shows.
GIFT CARDS 1/5
When are you gonna add gift cards for a payment option to the app
Can’t save favorites 1/5
Love being able to order food and have it rest but am very frustrated by lack of way to save favorites which comes in handy when ordering for the family. It they fixed this I’d probably order much more often