Don’t use 1/5
It won’t let me select the right expiration date. Horrible app
Enjoy the easy check-in 5/5
By k lover BaBy
I do enjoy guys traveling with you guys
Great design, apis are slow 4/5
This is one of the best airline apps I’ve used so intuitive. As to be expected from my favorite airline!
Only criticism is when booking a flight the page loads can sometimes be very slow or even timeout. I quite often end up going back to JetBlue.com on Safari to book a flight because this aspect of it is faster.
Why won’t it let you sign up for JetBlue points in app? 3/5
It keeps crashing while trying to sign up for JetBlue points
App is incredibly frustrating 1/5
I have never been able to complete a reservation on this App. The app either times out or gives a gateway error. There is no excuse to have an App that is so deficient when it comes to basic functionality.
Check in 5/5
Was simple scared the passport with no problem. Set and ready to go
This app has never shown my trips but I can login to the web site and they show up.
App closes immediately 1/5
I used to use this app with pleasure, but now when I try to open it, it closes immediately. Very frustrating!
Best Airline 5/5
By far, Jet Blue is the best airline to use
Ft lauderdale to mexico 5/5
I am very sad that JetBlue is not going to fly any more to Mexico City I was so happy to have that flight. Hope you can have it again in the future
Thank you 5/5
JB NIGHTMARE 1/5
The jet blue app keeps telling me to update but I can't get past the first page without freezing and crashing HELP
By Jorge Segarra
Ustedes son una compañía extraordinaria.
Best Airline App 5/5
By B K Mccarthy
Best app in the airline industry
Defect in credit card scam 1/5
By Crossworder queen
When you try to scan your credit card is throws an error your credit card has expired every time, even though it hasn’t.
Frequent flier. 5/5
By C Claudette
As usual, JetBlue is the best in every way. For the most part, JetBlue is always on time. The pilots are wonderful, they make you feel very safe because they land the planes so smoothly. They’re very skilled at what they do. The snacks served on the flight is better than snacks I get on other domestic flights
Keep up the good work JetBlue. You will always be my first choice.
By Aths awesome
Apple Pay should be an option
Love jet blue, the app is so easy to navigate
Missing the mark for airline app 1/5
App is slow and redundant and lacking features.
Mr Thomas Carter 5/5
By T&T enterprise
I believe this is my first experience flying with JetBlue and so far it has been professionally pleasant and will do it again whenever the opportunity arises
Love JetBlue ... 5/5
Tried Spirit and learned a lesson ... what a disaster ... JetBlue only from now on. Stress free ... easy app ... Thank You!
JetBlue App 5/5
By J. O'Neal
Very simple to use! Love it.
Great airline 5/5
The JetBlue app is absolutely wonderful. Simple to use, quick and efficient!
KTN wrong 1/5
My KTN is wrong for some reason and I can’t fix it. TSA pre will be critical for this trip
The happy traveler 5/5
It is so easy to use that my grandmother can do it I love Jetblue and I always travel with Jetblue
Straight forward 5/5
By Richard Jack Dog
Easy to understand and check in. Flight booking was almost perfect with exception of a couple buttons which could be more clear. But second time would be no problem.
App Review 5/5
Love JetBlue 💕 5/5
All my years Flying with JetBlue has been excellent with pilots 👩✈️ and stewardess 👩✈️. Only downside has been cleanliness of seats and table and windows. You need to pressure clean the interior😊😝
Easy check in 5/5
Love the convenience of checking all my family members without hassle
The app (on Android) does not show my future flight 3/5
The app (on Android) does not show my future flight information. I have to go to my iOS iPhone to manage my flights
Piece of cake 5/5
By Deke 33
Very easy site to navigate.
Súper Excellent 5/5
By Virna Nunez
By fire 1075
Can’t beat not having to wait on line works great
I love Jet blue 5/5
Even though I did not take the insurance to cover you flight they were extremely helpful with my unforeseen emergency .. even though I had to pay the cancellation fee ( due to me not getting insurance) they gave me credit for a next flight .. just awesome !!!!!! Darron “DjViPMills” Mills
What once worked now doesn’t 1/5
By captain mosiac
And it cost me $200. Thanks tech Guys.
JetBlue Exceptional. 5/5
The best airline in the United States! Sometimes they are not on time but the flight is safe and give you peace of mind. I love love love this airline especially FLL-JFK
App is the worst 1/5
Another new update, still no solution
New update again. Still hasn’t solved the problem.
New update new review
still doesn’t address app issue where the app can’t find your booking. ‘Oops something went wrong’. Website is fine. My booking is there. Logged out; deleted app; rebooted; reloaded app; logged in; app still doesn’t work.
This is a review of the app and it’s live chat. I overall like the airlines.
App can’t seem to upload my flight.
Constant error message. Tried the live chat for help. First advice was to clear my browser etc. I’m using the app not my browser. Then they finally advise I delete the app and re-download. I felt that was drastic. She sorry I felt that way and pretty much hung up on me.
Reading some of the current reviews, it’s sound it gets worse. Some aren’t able to log in even.
Also, when I go to delete app, it tells me all the data will be lost.
Great! Just great. Get you act together!
Kicked me off 4/5
By rich cozz
Kicked me off twice before I could get my credit card info in and lost my window seat other than that it worked great
Always fast efficient and easy to navigate. Only airline to fly
Attendants are always pleasant. Best flight experience anywhere
15 years and counting 5/5
I’ve been traveling with Jetblue since they open in Logan Airport, Boston, MA. having no complaints at all. Good service, quality and excellent pilots . You can choose your seats and can have a carry-on and personal without charge. Sorry that Mr. Nickname19 experience was negative. You should always asked about the seatings, luggage, etc. Don’t assume because one airline performes its way , the other airlines will do the same. Always confirm your benefits, rules , actions and everything that concerns your flight and what to expect. It’s your responsibility to make sure everything is correct.
Animal lovers 5/5
By Tico Tom
My wife had two emotional support dogs and when we flew we bought three seats and the dogs were on the floor between us.. I cannot say enough on how gracious the Jet Blue staff was through those tough times.. the conduct (attitude)of your employees usually comes from the top down... congratulations on giving your employees the feeling of being respected and part of a team to make the whole flying experience special..we fly often from Orlando to San Jose CR and were wondering when we will have flights from Orlando to Liberia CR?
Haven’t gotten it to work yet had to go online 1/5
Displayed the name of the purchaser and would not show the name associated with the ticket. Had to call to get that fixed. Still will not show boarding pass had to go online to get that. Not very useful
Worst Airline App 1/5
From the GUI where the “search” box is tiny to the number of times the app crashes, the JetBlue app is nearly unusable. It is to the point now where I’m only use it to find a flight but I’ll use my laptop to book it. Brutal.
Perfect app 5/5
The best! 5/5
I have found that JetBlue is the best company to fly with. The staff are friendly and patient with me and very helpful , on the phone and face to face.
Can not get boarding pass Help 1042019 5/5
Again after an update no boarding pass and no help
From anyone. I continue to get an error see below
The error says Bummer you can get your boarding pass I can not find help with the app. I keep getting and error “ Bummer we are having trouble with the boarding pass please try later “
How do I fix ? You offer not help. Seriously no one knows how or why. Your updates are truly useless
It was quicker than website 5/5
By I'm Peluche
The website was giving me some issues but on the app all the info went through very quickly and without issues.
Downloaded just fine
Internet connectivity: watching movie on Netflix
JetBlue app: oops, there seems to be a problem with your internet connection. Please try again
Booking ticket 1/5
Always have issue processing final payment on this app. Very frustrating. Been trying to book a flight for next month and can’t going to do it thru delta instead worth the $30 more not to go thru aggravation using this app