App issues 1/5
I checked which seat I had on the app under manage flight to see if I could get a better one. I did not want to change so exit out. The next day I checked in and had been moved to a middle seat that I never signed up for. I ended up buying another seat for yet more money. Why do you delete my original seat selection when I don’t choose a new one?
1 checked bag should be included
Like the app design. Slow though 4/5
App design is pleasant to use. Only issue is that it takes a while to “think” before proceeding (using up to date iPhone XSMax)
Most Good—Credit Card scanner doesn’t work 4/5
App is clean and easy to use. I wasted a bunch of time trying to get the credit card scanner to scan my card, but each time it wouldn’t work and I had to enter manually. Would not ever leave the screen where it is trying to read the card image. Generally happy with the app though
Easy to use 4/5
I like this app. It keeps me up to date on my travel plans and gives helpful alerts.
Have hade to uninstall and reinstall more than once. Won’t update. Other than that works good.
Seat location not honored 1/5
I booked 4 seats all next to each other for my trip to Cancun so I could sit next to my wife and children. However on both flights I have been assigned a different seat. I booked these flights in February and have emails showing we were all seated together. This is not the way to treat loyal customers.
I only fly JET BLUE ! MINT when available or extra leg room !! 5/5
Best airline , I only fly Jet Blue with MINT and /or extra leg room. Love the onboard self serve pantry.
Tech awesomeness 5/5
Excellent process to check in!
Very intuitive and interactive.
Great App 5/5
Great app, I was amazed how easy it is to purchase tickets, and check in. 5 stars indeed.
Love everything about JetBlue! My one and only!!! If I don’t Fly JetBlue, I don’t fly at all!!!
Prompt service 5/5
Love how quickly everything is at your fingertips
Won't work on iPhone5 1/5
Won't work on iPhone5. Not supported. Thanks, Jetblue. (Not)
Please JetBlue for a company who makes as much money as you do invest in an app that works and doesn’t time out every time it’s used. Very frustrating trying to successfully book a flight through the app. Fix the timeout issues please!!!
Scanning doesn’t work 2/5
Scanning into app very hard to do. Just did it manually
Time to step it up 1/5
By time to step it ip
Horrible app process, check on line process. Nothing works had to keep going back re-do frustrating!
By X Ro
I have never had as many problems using an app as I have with this one. Crashes, freezes, slooooow speed. Terrible. I avoid using it whenever possible. I’d give it zero stars if I could. The website is terrible, as well!
Easy check-in and I like the seats. 5/5
By Big Conn Man
Jet blue 5 stars 5/5
By trueto blue
Love using my app. I can trust all that it does and myself for not having to forget a thing. It’s all right there. LOVE IT
Jet Blue App 5/5
Love it ! Helps me with check in , remembering flight times , etc . Wish I had it before!!
No Round trip booking ????? 1/5
Went to book round trip Boston to ft Myers. Only option was for one way, WTH????
Broken and slow 1/5
By Boris Masheyev
This app never works and it’s super slow!
App just gets stuck on loading screen when trying to search for a flight. Useless.
Excellent service 4/5
A good app and information as well as on-line chat service one of my favourite airlines now
Assign minors with parent please 1/5
I’m traveling alone with my three year old son and it’s the first time we are seperated with seating assignments. No one can accommodate me on the phone. Now I have to worry all the way to the gate and see if anyone can switch my seat to be with my toddler. Ridiculous. When there is a minor, seat them with their parent. Is this seriously your policy? I shouldn’t have to pay $50/each to sit with my son up front.
Doesn’t work 1/5
By Tyler Caldwell
App simply doesn’t work and after reading the comments I get the feeling that the high ratings are all employee written. All the low stars are their customers but JetBlue is just trying to hide the fact that their app developer doesn’t know how to do their job.
Bad app 1/5
Payment functionality for changing seats doesn’t work. Hard to find basic information.
Nice and easy 5/5
Very easy to navigate and useful
By jock g
I booked and paid for a seat on a jet blue flight ... with confirmed seats, and when I checked in for the flight the app charged me an additional $15 for the seat I had confirmed months before. Very shady business practice. I will think twice before flying jet blue again. If they can’t be up front about the cost then I won’t fly them.
Check In 5/5
I like the online app to check in to my flight.
1st time flyers 5/5
Our first time on Jet Blue. We have nothing negative to say about the airline. Will definitely travel again with them!!
Jet Blue App 4/5
iPhone app is good. Android app is crap.
Hard to edit profile 1/5
My KTN keeps displaying with a missing digit, even though I put the full number in.
“Oops! Your request failed. Please try again.” should be this app’s tagline. 1/5
By JetBlue Mosiac Member
Every time I search for a flight, I get an error message. So I try the same search via web browser and it works.
By jet makes me blue
The app looks very user friendly, but as you continue to navigate it, it becomes frustrating. I tried getting my boarding pass multiple times after checking in and all it would say was “Bummer. Try again later.” The only thing it is useful for is seeing if your flight is delayed, which you can do through another app.
Very easygoing and clear explanation 5/5
Make your life easy
First time 5/5
By Found your heart
My first time and worked easily.
Looks good, does not work half the time 2/5
Guh as said in title
Rocio Rodríguez 5/5
Excellent service .I love jet blue
Check in 5/5
Took less then 5 min for 6 passengers when web site did not work
Best flight assistants. 5/5
Kraig on our flight from Long Beach to Las Vegas was fun and inviting. The greeted everyone on the plane and did a great job of arranging the overhead carryon luggage! Would fly only Jet Blue if all of your flight attendants were as great as Kraig!
My seat was changed w/o notice 2/5
By upser traveler
I had reserved my seat weeks ago and It was confirmed. But when I checked in online 24 hr prior; it was changed. What’s the point of reservation and confirmation then?
Great app! Easy check in!!
Really functional and simple! Thanks! 5/5
By Amman lol
Great operations and easy check in
I don’t want to make an account. 1/5
I just want to continue as guest like Delta allows me to do.
Check in 1/5
Too many steps
My favorite airline but the app... not so much 3/5
By Brittany M. 🐝
The app glitches wayyyy too often
Worst app. 1/5
I have flown many different airlines and I’ve used an app for most of them. JetBlue is the only one where it crashed every time I tried to enter my information wouldn’t even let me create an account nor do anything with the app. There is no easy way to contact customer service. I would not recommend this app in anyway shape or form and I would recommend the JetBlue revise their app make it easier for customer service when people have issues so if I could give them a -5 stars I would but i Have to give them at least one starter leave a review
I love JetBlue. I wish they traveled to more cities in my area, and to the Virgin Island (St. Croix). If I could travel on Jet Blue everywhere, I wouldn’t need any other airline.