Why this app, don’t gives us the opportunity to add to iPhone wallet, as another apps ? That will help a lot
My trips 2/5
Still not able to get past the first screen, the my trips tab is not working as well as check in, hasn't been working for quite some time. A bit inconvenient for when I want to do the online check in.
Can't get my boarding pass though app 1/5
No matter what I do it keeps giving me errors saying try again. And I also had problems signing in too. I had to just go through the website to get it and do all the things I needed to do. Don't know what the problem is but it's quite irritating
Seat assignments 1/5
I have had the worst experience trying to get a seat assignment for this flight I’ve been trying to do this over the last three weeks and have had multiple hurdles I finally broke down and paid for a seat because I was worried that I would not have a seat I kept being told that The flight would not get oversold. However the flight coming here was by two people and two people would need to not fly before they would take off they would need to be reassigned to a flight at 4 PM rather than the 9 AM flight we were on they were given a voucher but it still does not negate the fact that these people were being told that they could not fly until two people got off the flight .. so tonight I had to pay an extra fee just to have a seat on this flight which I should’ve been obligated to have I kept being told that again that you guys do not oversell flights but you also make it so that you have to pay a fee now to get a seat when It shouldn’t be the case ...very disappointed very unhappy definitely something that you need to look into whether be on the app or on the site when you’re booking flights you should not be having people have to go through what I had to go through...I just had to have another seat reassigned even with the one I just paid for so again not happy with my experience
Worst experience. Took 15 minutes to load 1/5
Worst experience. Took 15 minutes to load
Never get past My Trips screen 1/5
App has not improved at all. Every time I try to manage My Trips, I am taken to a blank screen of death that never loads so I can not assign seats, etc. The one time I was able to get through to assigning seats, I got an error screen when I tried to pay for an Even More Space seat. Beyond frustrating; maybe your App team should contact Alaska Airlines to see how a truly perfect app performs. I would give less than 1 star if possible.
Still bad 1/5
Can't get past the sign in.... Still get the oopps! note. So frustrating.
Five Star 5/5
By Lucky Jude
Best/easiest airline website !!
Great service 5/5
Jet blue offers the best service in the airline industry. Easy check in on time flights and if there’s an issue they will always let you know. Unlike other airlines. Keep up the great work. I continue to tell people how great this airline is and they should really consider checking into JetBlue flights. Not to forget the prices are great!!’
Best Check In 5/5
By Miraculous Wonder
I relax knowing I’m checking in with a fast and accurate system. Thank you.
JetBlue’s technology is very slow 2/5
Both the app and the website are very slow. JetBlue, it’s time to up your technology game!
Trip To Orlando Florida 5/5
Jet Blue Team And Service Excellence has been phenomenal Thank To Everyone
Seema And Bippin Sharma Family
Great service 5/5
Great customer service , good experience. Great employee doing their service.
Stopped working 1/5
Can’t log in with app online mobile any browser or different computers. Jet blue NO CLUE FIX THIS ALREADY
It used to be very reliable 3/5
Lately I can’t get to the manage trip section. I get the rotating circle of death and then nothing happens.
Jet Blue is great - Keep up all the good work
Love it! 5/5
Best app ever, easy to understand and use!
App Doesn’t Update Account Info 3/5
And can’t find anywhere inside the app to provide feedback! When I try to refresh my account info, the app just hangs and I end up needing to close. Very frustrating that I can’t send this feedback directly to JetBlue via their app.
The best airline app 5/5
I love that you can add any number of flights and receive both the boarding passes and the updates right to the app. So easy to use.
Was good. Now super slow after updating to the new version. 3/5
By jetblue lover
Was good. Now super slow after updating to the new version. And, can you put US on the top of the country list (in the payment info) since it could make more sense? I don’t need to scroll all the way down to look for it.
JetBlue always amazing
Viajero Frecuente 5/5
Muy buenos precios y muy buenas atenciones tanto en tierra como en el aire.
Great APP 5/5
As a Loyal Flyer on JetBlue for over 10yrs.. this APP makes getting there (wherever you are going..) much more pleasurable. Do yourself a favor.. Download the App. Then rest @JFK’s T5 and enjoy a mocktail! #JETBLUE
Impossible to use 1/5
Trying for the second day in a row to do a simple task of buying premium economy seats. The app kept glitching and timing out. Ended up calling their phone support and buying seats that way. eCommerce at its best... not
App is working fine 5/5
I love jet blue, and how fast and accurate this app is. Even though i was selecting a seat and when i went to confirm it. The app told me it was no longer available. 😞 can someone please give me a window seat but a bit closer to the front of the plane. It is my first time going to punta cana and i am really looking forward to enjoy the view. I am currently seating on 27a . 😞 i will appreciate it you please move me up. Thank you in advance. 😘
App crashing 3/5
Cannot get the app to open. It instantly crashes when trying to open. Please fix!
Can’t sign in 1/5
Same issue as other people. I try to join and it keeps giving me an error. Check my connection. Not a very good app if you can’t even join.
This app 5/5
I have had this app for years and never had a problem, but recently it's not updating my points. I have to sign in to my account to find out how any points I have.
What can I do ?
The Best 5/5
My future wife and I have made JetBlue our Official Family Airline. It’s simply the best
Love B6 5/5
By Juan J. Baez
My family a JetBlue have showed me how much they care for me and for my boys. Love you fam 🥰
Keeps saying incorrect password when password is correct 1/5
Can login on website fine, app keeps saying incorrect password.
Sometimes the app works. Sometimes it doesn’t. 3/5
This app works. Sometimes. Other times it hangs, times out, or gives an error message after going through an entire process such as changing a reservation and entering your payment information. Seems to work 50 percent of the time. I like JetBlue but the app needs work.
By Jose 1964
Excellent service I loved 😍😍😍🥰
Love the Blue! 5/5
By Ms Deeds
Always on time. Friendly staff. LOVE the extra leg room.
Really enjoy app 5/5
The app has a lot of good features including airport maps with indicators for your specific arrival and departure gates. In general, the app is easy to use and navigate.
JetBlue app is one of the easiest and JetBlue has incredible staff
Slow, mediocre experience 3/5
Trying to book a flight is so painfully slow, and a third of the times it will timeout and you have to re submit the form. I can’t believe someone could considered this a job well done, its like browsing the internet with a dial up connection!
Jet Blueing 5/5
By tammy sr
Great traveling way . Caring staff. TV available for each passenger . We only travel with jet blue . You should try it too
Great JetBlue app 5/5
Very smooth experience. Love the app as it does everything you’d expect. You can even use your Apple Watch to board the plane.
The app still has issues:
- manage trip option yields a blank white page (must retry several times before it will work)
- flight day of week is not shown when trips are listed (have to look at a external calendar to lookup the day of week)
- on flight search, cannot change destination to origin without closing the screen first (if the screen is not reloaded - the original origin is an available destination)
- no memory of searches
- overall navigation is slow compared to other airline apps
- slow slow slow and often times out
Terrible app 1/5
This app does not let me download my boarding pass or even view my boarding pass. It also doesn’t let me manage my flights. The only thing that works is the homepage. It is a total waste of space. Very unhappy.
Great airline horrible app and website 1/5
Love flying JetBlue, hate when I have to use the app or the website. Load times are horrible, half the time it doesn’t work at all.
Great app! Tons of check-in bugs though.
Drjoani on EW AP 1/5
Terrible two showers
Slow and almost unusable 2/5
The features are great but the app is slow and stops working midway through checking in. It’s easier to check in online and just print your ticket at the airport, please fix for flyer convenience
Bugs, unreliable 1/5
Couldn’t retrieve my boarding pass.
Happy customer 5/5
By E. Raquel
This was my first time flying with JetBlue. I have had a wonderful experience so far. I would highly recommend this airline and plan to continue to travel with JetBlue in the future. The customer service is excellent, the flight was comfortable and the price was right.