Quick and easy
Times out 3/5
No matter if in cellular or wi-if it times out when I tried to check bag!
Credit card scan 2/5
I have one of the newer cards that has all the info on the back. The scanner could not recognize the card
CURRENTLY BUGGY!!!!! 1/5
Can you PLEASE fix the current issues?? Like: no purchase button after inputting credit card info, not filling in saved TrueBlue Member info, drop drown list of credit cards sometimes doesn’t have the JetBlue Worldwide Elite, etc.............
I luv JetBlue 5/5
By walkman 1961
One of the best American airline, staff is very courteous and pleasant and treat travelers with respect. It’s always the little things which leave a great impression like the snacks and drink etc
I love flying on JetBlue , I wish you had more flights to PBI from EWR
Keep it up
Happy and s prosperous new year
Saul Linares 5/5
Me encanta; salidas a tiempo, avión limpio; personal amable, precios razonables. Lo recomiendo.
By favorie fan
By France Rules
I booked our flights nice & early to ensure we could sit together for our needs. My aunt is 85, I have had 2 major surgeries & need easy access to rest room. I used the chat feature to try & get seats assigned. They said no you HAVE to do it at airport. (Our original flight was cancelled) Now I am at the back of the plane at the window: My aunt is unassigned & my sister is in a middle seat mid plane. So you just told me no seats could be assigned & now I’m checking I’m
No in online & see this. Not impressed JetBlue!
Due to flight cancellations which began on Friday, 1/18, I was just able to get a flight this afternoon out of Orlando. During these past few days of trying to change flights due to cancellations, I have spoken to a number of Reservation Agents on the phone - namely, Jennifer, Vicki, Jamie, Jamie, Carla. Trying times for them and me, but they were OUTSTANDING, HELPFUL, AND PROFESSIONAL. You should be aware of this. Thank you.
Additional Cost for checked bags 2/5
Working working a budget for work I was disappointed to see I had to pay extra to check my bag. I’d rather fly with an airline that includes 1 checked bag.
Excellent Customer Service! 5/5
Long story short, my flight got canceled and was stuck (for what I thought) another 2 days. Consulted JetBlue via live chat and by the grace of god was able to find a flight only 1 day later...with complimentary upgraded seats...which was still enough time to make it back to work. For my first time ever flying JetBlue they’ve set the bar HIGH when it comes to customer service. Found my new “go to” airline
So Far 2/5
So far so bad
Missing miles 1/5
So many even I add my trips
Fly the best.... 5/5
Service, flight and food
By Gh hjjgfg
I couldn’t view my boarding pass but it was still a smooth use when completed
Thank you jet blue 5/5
I love you .
The app is very slow
Jet blue 5/5
We have been treated as if we were in first class and we were economy. It started our trip off with smiles and happy thoughts of our vacation and I was traveling with a teenager. So that tells you. How things could have gone!
Then I applied for the jet blue credit card on my way here and when money started to get tight I called to see what they could do and they sent the card fed x to my hotel. I still can not believe how well I have been treated.
From now on Jet Blue is the only way to travel for my family. Thank You Jet Blue!!
My one request while speaking with the rep who helped me choose my seat was a seat that leans back and I was put on the very last seat in the back against the bathroom that didn’t recline, extremely upset with my JetBlue experience
Great app 5/5
Great app and airline
Glitchy non intuitive 1/5
By Tiki cool
Impossible navigation for busy travelers
Better than the rest! 5/5
By 10.7.5 user
I can choose my seat ahead of time, that's all I can ask for.
JetBlue Not As Good 3/5
JetBlue is not as good as it use to be. The fairs keep climbing as does the baggage charges. The Even More Space seats are overpriced for what you get which is just a little more space for $65. You don’t even get to board early anymore so why bother. The planes are getting older and the TV and internet don’t work for some or all of the flight. I use to just book JetBlue when traveling to Florida but it’s time to look at cheaper alternatives such as Spirit and Southwest.
I wish I could see flexible flights 5/5
Won’t download a boarding pass 2/5
I downloaded this app specifically for the convenience of having an electronic boarding pass on my iPhone. But when I tried to download one after checking in, I got a message “Bummer. We are unable to access your boarding pass at this time. Please try again later.” Or some such. I tried again later and got the same message. I have no complaints about the airline, but don’t waste your time with the app for iOS.
Manage Trip screen bug 3/5
Big report: Clicking on the Manage Trip button pauses any music that’s playing on the phone.
App error 3/5
I love flying JetBlue, but the app wasn’t letting me move forward after scanning my passport, I had to log out and back in several times before it allowed me to go forward.
Please Drop “Jet With Pet” Option 4/5
By Boston Trevor
As a Mosaic member that uses the app weekly it’s a pain to have to go through this extra step, especially knowing that it likely is used less than 1%. JBU please drop this! Otherwise a great app.
App works 5/5
By App does what it's supposed to
There’s an issues when you want to - change itinerary - on the app it keeps saying “session expired after you put in the airports and date for your alternate flight. Please fix this.
Save my card please :) 3/5
App is fine, but it doesn’t do Apple Pay or use my saved payment methods which... is tedious.
Pain in the butt 3/5
Love the flight but the seats need to be upgraded. They no longer have any cushion and sitting on the metal or 4 hours is not comfortable. Going to bring a pillow for my butt next time.
It’s a bit cumbersome. after entering certain input lines (e.g. address, city,etc), it processes before letting me go to next tab. Slows it down and increases the waiting time. Even just needing my nick Anand now for a review. Why not an option to move on? I was tempted to close the App, But the experience is now is helping me make my point.
When I’m using your app I’m usually in the midst of travel, in a rush, in between meetings, on the go to the airport, I don’t need all of the drama on your app.
Terribly glitchy app 1/5
PLEASE UPDATE 3/5
Please Update this app allowing for customers to book all destinations where JetsuiteX Travels. For example, according to the JetBlue app, jetsuiteX Does not travel from Santa Ana, CA To Oakland California, When in fact they do. This causes customers to book Over the phone and pay the $20 per person booking fee. JetSuiteX Should alert their customer service representatives to waive the fee due to the fact that the JetBlue app is incomplete with all of their destinations. Thanks
Great Airline 5/5
Jetblue is my preferred airline. They offer great deals, very often. Purchasing to boarding is very easy, never an issue. I like the extra space options and never have a problem getting an extra space seat. Staff is always friendly and plane is pretty much on time. Having a tv to pass the time is great too.
Mobile check in 5/5
By Raf 2019
Ease of app was great.
Jet blue 5/5
I have been traveling on jet blue for over fifteen years and have always been happy with the service and treatment I have received.
I have flown with you for many years in a row and you never fail to amaze me your planes are wicked clean your always courteous and when I need something I can always count on the wonderful flight attendants I will forever be a customer to your airlines I always enjoyed the flights like going to California your airplanes are great my favorite thing about you folks is I never have to be afraid to ask for anything. So with that said many thanks to all
Notifications don’t work 1/5
By stuck withiut flight
It would be nice if notifications worked when the app is closed. If you open the app push notifications finally come through after you open the app not useful at all
Larry O 2/5
Flight 535 from SWF was excessively late (3 hours) arriving after 2am. A review of this flights recent “on time” history shows a 20% late/very late/excessively late record. We like JetBlue but SWF customers are being treated shabbily by JetBlue.
Best Airline 5/5
By Bluebird Ridge
We have been impressed with Jetblue since day one
Excelente línea aérea 5/5
Su app es amigable y fácil de utilizar.
La línea aérea suele ser muy puntual y cómoda para viajar.
App is very easy to use.
App needs improvement 2/5
Does not show full details of flight in app such as pet travel option. Email confirms also do not show so it’s really hard to tell. You have to go into trip details, which take forever to load, and then it sort of indicates purchased but it could be made much more obvious and clearer.
Quick fast understandable site! Excellent!
Señalamiento y recomendaciones. 4/5
Generalmente es bueno el servicio, pero son muchas las ocasiones que los vuelos se atrasan significativamente y, además de los inconvenientes en los traslados, no hacen nada por reparar el daño ( tiempo atrás compensaban con puntos y hasta, en casos muy marcados de atrasos, lo hacían también con pasajes extras). Además, el manejo de los atrasos no parece ser muy eficiente. Cambian la hora nueva señalada dos y tres veces. Recomiendo sean más precisos en los anuncios de estos cambios. No obstante, el personal, salvo raras excepciones, es amable y coooerador.
Road Warrior 5/5
I travel a lot. This Jet Blue and United’s are really easy to work with.
Blue Sky 5/5
With JetBlue, you will enjoy the blue sky and arrive on time.