Love the JetBlue crew! 5/5
JetBlue is the first and only airline we choose-every single person we have ever come across in this company has ALWAYS gone above and beyond!
Airstream National Meeting 5/5
By GEORGE VAN SYCKEL
After 50 years of flying, I was ready to abandon air travel. JetBlue changed that in one flight. Holly was excellent. It reminded me of yesteryear. I am hoping that my flight from Boston to Las Vegas was normative and not the alignment of stars.
Not even close 1/5
Check out AA or Delta apps to see how airline apps with accurate info. Track bags. Accurate notifications. The jetblue app falls behind on everything!
Horrible to download it required me to download yet another app???
Required numerous passcodes and sign BOS
Super easy to use 5/5
Awesome ! 5/5
Great app. User friendly.
Jerome Gordon 5/5
By Jerome Gordon
Always using JetBlue, nothing else!
My JetBlue 5/5
Being a customer for a very long time and never disappointed.
So Easy! 5/5
By Khary rob
Quick, functional and easy. Makes traveling a breeze!
My experience 5/5
Has been very positive.
Very helpful and easy to use
Cannot purchase a ticket with the app!!!!! 1/5
This is the 3rd time I have tried to use the app to buy my tickets for flights. I go all the way through the process, pick my seats, put my cc# in and when I try to purchase it tells me OOPPPS!!!
Please fix this! It has been months that this is happening!
So. So. Slow. 3/5
What a terribly slow booking experience. A majority of the app seems to be nothing more than a web wrapper ... super lame.
First and Last jetBlue experience. 1/5
This app doesn't support background app refresh. Glancing at the app after leaving security will misguide you to the gate if the gate or departure time change...
Also my luggage arrived missing undershirts, and cables for my cellphones. Coupled with rude employees at Sacramento and Long Beach, I will never ever fly jetBlue again. Your employees have bad attitudes, your baggage handlers steal, and your app is causing serious inconveniences. I am done with all this. Signed, Frequent Business Traveler.
Jetblue app 5/5
I really like it
Fast and easy
Worried about your app 1/5
There is something very wrong with your recent app. When I choose a new traveler or a traveler in my profile nothing comes out. I can only buy a ticket if I am traveling and then I can add passengers but if I want to buy a ticket for someone else it is not possible. PLEASE FIX THIS ALREADY!!!
Nice and comfortable 5/5
By Lamis fleischer
Seats are comfortable along with excellent service
Doesn’t update boarding pass 1/5
Even if you remove and add it it doesn’t show updates gates and times if flight is delayed.
Tried to sign on multiple times however it keeps going oops check your connection. There is absolutely nothing wrong with the connection. Everything else is working for every other app and website. I can only assume they don’t want me to join. So l call JetBlue and they tell me to sign up online first. Tried that. Put all my info in. And nothing. Rechecked and everything was correct. Tried hitting continue again and nothing. I guess they really really don’t want me to join.
Insufficient information 3/5
I would greatly appreciate if I would learn about the seat that is assigned to me and not just how I can pay more!
Montego Bay 5/5
I love Jet blue the best
Website response times bad 1/5
By Leslie NJ
Failed several times to check in. Slow response times
Flaws in basic functions. 1/5
App does not remember upcoming trips for more than 24 hours. So if you use app to check in the day before it will forget everything before you board the plane. App asks you to add flights manually when information does not import from server but function doesn’t work anyway.
I don’t know what was fixed. Now my upcoming and past flights all missing. This is horrible. I had to call airline direct to confirm my flight. This is horrible app upgrade.
Only airline we only fly 5/5
By Maur or Less
The best & friendliest airline Go Big Blue
Upcoming flight won't load 1/5
I have a TrueBlue acct. An upcoming flight doesn't show up in the app and when I try to add it it doesn't recognize my itinerary. The flight is there in the desktop site.
Jet Blue Rocks 5/5
By Lunch lady linda
I always have a great time on Jet Blue . The staff is so professional. I have never been late or bumped and they make it enjoyable. Go Jet Blue!!
Needs updated gate info! 3/5
The app is pretty good but misses on a critical feature. Please fix so the gate number is up to date. I had to stop adding my boarding pass to my wallet when I check in because the gate # is never updated once the boarding pass is created. Today I tried waiting until I got to the airport 1.5 hours before boarding. Still the wrong gate info on the pass. Come on Jetblue, this is a major flaw. We need to rely on the details being correct!
Jet blue is awesome ! 5/5
By Jose Salina
Very good rate 10 woman that help in the phone
Can’t Sign In 1/5
By Mo Baj
Have reset my password multiple times and can log in fine on a browser but not the app. Uninstalled several times and still no luck.
Seat selection 1/5
By Aaaaaaaaaat?!!??;)(;$. Hajj
When you buy two tickets together you SHOULD be given two seats together. I’m appalled and out right disgusted.
App Review 5/5
Extremely user friendly and convenient! Best Airline app I ever used.
By grumpy flyer
These guys charged me to check a bag.
Jet blue 5/5
Easy access....unfortunately for a funeral and was told couldn’t use points.
Does not update Gate Changes 1/5
Missed my flight. Boarding pass on this app (I did not add the pass to my wallet, it was still in The Jet Blue App) Kept shoeing wrong gate even if I refreshed. Learned my lesson not to trust and look at the flight information at the airport
If I could only count as high as the number of oops I’ve gotten from this site I’d really get somewhere. Smh. Seat map not supported???
SO EASY! 5/5
By Antique little girl
Thanks Jet Blue for making your app easy peasy for checking in, paying for baggage, and anything else we need! Love flying Jet Blue!!!
Love JetBlue!! 5/5
By Diversity Guy
Great airline always a terrific experience
App is very slow 1/5
Slow to load the pages especially once you select your flight “manage flight”
Delay alerts 4/5
By Mariio suurferr
Wish it will provide the delay alerts with more time in advance not just after the boarding pass
The best 5/5
Jet blue always has the best!
Great tool 5/5
Wonderful, I check in online in 2 minutes.
Jet Blue Intl flights 5/5
Best app to check in for your flights.
Love em 5/5
Price Gauge 1/5
By price gauger
The price gauging done for holidays & weekends is a disgrace. You disable the average American to be able to travel and enjoy family as many have family living across the states. Its not like you get better service at any of these high dollar times, at best the service is worse staff is ruder than ever airport is beyond crowded. Also, the boarding is a nightmare, get a handle on it. People sitting in back putting there carry on in first row bins. The cluster of people you have to get through in order to board. Disappointed is you JetBlue.
Very thorough and user friendly.
Pretty good not bad
Switched my seat - 5/5
I originally had the same row but 24D why did you move me???
Deserves ZERO stars. 1/5
By Espn stinks
After checking in, the app deleted all flight info. The point of the app is the mobile boarding pass that is no longer shown on all three of our phones. Called Jetblue, all checked in and good to go, we’ll print the old fashioned paper passes and fly Delta next time. Their app is flawless.
Now I’ll delete this piece of garbage.