No order tracking, really 2/5
By thequietstorm
I love Jimmy John’s in general and also think the ordering part of the app is really well done. However, it took me a long time to figure out how to track my order - it’s like 4 clicks deep in your account settings. Then once you find it, the tracker doesn’t refresh in real time. You have to back out three steps all the way into account settings and go back in to your order details just to get an update. Why isn’t there an easily accessible order tracking screen? Then the only tracking you get is: 1. Order placed, 2. Ready for pickup. There’s no time estimate or anything - when am I supposed to leave to go pick up? Sometimes it takes 10 mins, other times 45. I’m better off just driving to the store to place an order there since they make it quickly, but it’s so much easier to order ahead for large or complicated orders.
👎 1/5
By S.S.Marie
You either love it or you hate it. I hate it. 🤢
Staunton VA store missing 1/5
By Curtis1969
My local store in Staunton VA is missing and i missed by birthday sub for this reason. Not a fan
i love it ! 5/5
By Bizrfoo😡
such an great tasting sandwich everytime ! never let’s me down! thanks JimmyJohns!!
Fast 5/5
By ivandseg
Quick and easy
More options than Uber Eats 5/5
By Tastedaglory
I love using this app to order from JJ! Uber Eats has my location in their application as well. But you can’t customize your order to level that the official JJ app allows! It also has the same flexibility to choose which payment method you want to use as well. So this app is AWESOME for all things Jimmy John’s!
App menu doesn't match store menu 3/5
By artyoga
I love Jimmy John's food and it's freaky fast freshness :-) however, I order through the app and then I walk to pick up my food so the app is very important to me. Yet, what I would order on the app is not what I would receive from Jimmy John’s. I asked the folks at Jimmy John's that I frequent, and their reply was the app is put out by corporate but each franchise has its own menu. That's why I gave the rating of 3. I was even encouraged by a store clerk to use the app. Now I only order French bread. That is the same on the app as what you pick up in the store lol.
Supreme 5/5
By luckywithbucky
Toasted subs are supreme, but I’m not always feeling a toasted sub, so when I don’t Jimmy John’s is what I’m craving. And it simply hits the spot. I used to work for Jimmy John’s and it’s a pretty swell place. Also, taxation is theft.
Cannot login to app 1/5
By Huthut13
Regular issue and cannot login - annoying.
Terrible rewards 1/5
By Sam_Brocker
This app is terrible, I haven’t received a free sandwich since I downloaded this app almost a year ago. Jimmy John’s cookies are not good and I don’t like the brine on the pickles and I hate avocado so it’s extremely frustrating that I spend over $100 on sandwiches/food to get a free item like a crap cookie or avocado spread that I will never use. In fact every reward I have earned I have let expire because it’s something I do want. I won’t be ordering anymore Jimmy John’s for quite a while despite loving the peppers.
Awful 1/5
By conservative news
Doesn’t pick up all locations. Rewards are awful too
Only fast food I’ll ever get 5/5
By Jim-G!
Best yummy place! Grateful
Love 5/5
By I love Johhny Jimbo
Jimmy John’s has personally lifted me out of poverty, depression, and most of all starvation. I’m sure I’d be in the same washed up miserable place I was before I found out South NJ has a JJ. Never in my life have I been happier, than when I wake up with a crinkled damp JJ wrapper next to my head on a Saturday morning there is 0 feeling that rivals it.
CAPRESE OF MY DREAMS 5/5
By carmesan_cheese
Get. This. Sandwich. NOW.
JJ sandwich’s are Dynamite 5/5
By Bonyadbella
JJ is dynamite. I love there sandwiches over jersey mikes or subway or any other sandwich’s. They are fresh, tasty and they always leave a great portion of deli meat to satisfy anyone’s hunger. Two thumbs up to JJ and to those who make them. Cheers to you all.
Love it but… 4/5
By messymeg5
I use the jimmy johns app nearly every week. Everything always goes well from ordering to delivery! My only thing is I wish the tracker was a little bit more accessible via the main feed once you place an order. Otherwise- great!
Easy to use app- but 2/5
By Rebeckbeck
Order tracking never works. I work in an office building and it would be nice to meet the driver in the lobby. I never know when they are coming and they end up walking back to my office, which they shouldn’t have to do!
Getting better but…. 3/5
By 51497
Still need options to order drinks with no ice…..
Sandwich missing ingredient 4/5
By KGP5396
I ordered cheese on my sandwich and paid an extra .38 cents. No cheese was put on it, but everything else was perfect. Still was delicious.
App question/review 3/5
By Blank 88
The app does what it is supposed to. The only snafu I’ve seen is that you cannot edit a freaky fast order, nor change your freaky fast selection
so much easier than Panera app and a better value 5/5
By golfs4fun
i spent 8,000
dollars in office lunches last year. and they were wong 90% of the time and late! this app
is so much more user friendly and fast to use. thanks jimmy john’s!
Just a tremendous app!!! 5/5
By BigDaddyFiji
One of the best for any restaurant!!!
Jimmy John’s App 5/5
Easy to use and very user friendly
Horrible reward system. 3/5
By Drmollasaral
App works fine.
Rewards are per order and not per dollar… this works out to a free sandwich every $160 or so. But wait, it expires in just a couple days….
Can’t login 1/5
By hales9614
Would be nice to use the app but I constantly get an error when I go to login.
Yummy 5/5
By Kimberly_turner26
App is easy to use
Please make the salami caprese a regular on Your menu it is the best thing you
Guys have Ever had it’s amazing
I love you jimmy johns Milledgeville,ga 5/5
By Piper Sykes
for some reason people keep poorly rating my location’s JJ’s but I love you guys. The staff is so sweet and they have memorized my order and make me feel at home. I love you jimmy johns ❤️❤️❤️❤️
Yum 5/5
By e rikky
It’s bussin
Works well but needs easier customization 4/5
By kaka filipo
I use the app frequently, and I generally like it. I wish it were easier to customize sandwiches. The options for “Cut in half” and “add Jimmy peppers” or “EZ mayo” are on different screens, but they should all be available when first choosing a sandwich.
Great app- love the repeat order feature 5/5
By FreditorPixel
The title says it all. Super easy to use. Love the integration of Apple Pay and repeat order feature.
Jimmy johns 5/5
By dhzgxrgH f
I put in a special request for no cheese on my kiddos sub and it came with cheese. Also paid for a cookie and didn’t get it. Requested napkins and didn’t get them. I got a tiny straw for my large drink. They didn’t read the ticket! But food came fast and I’m starving.
Redeeming rewards: 2/5
By Reward Redemption
I had a free 8” sandwich email but when I went to redeem it I couldn’t. Now it’s expired I’m sure but you never replied to my email to the
[email protected] email.
Not bad 5/5
By waxer6969
I will let you know
Confirmation of order ready? Never 2/5
By ladywing
I’ve got this turned on & never get the notification that the order is ready until at least half an hour or more AFTER we’ve eaten the food.
While everything else works well we go pick up now when it should be ready.
Amazing! 5/5
If you are looking for a amazing sandwich, then eat here!
Update your rewards system 2/5
By AmandaCarullo
The rewards system is extremely clunky. There needs to be a QR code or barcode to scan. Please fix this issue.
No birthday reward 2/5
By Thekid2023
Thought you were supposed to get a free reward on your birthday? I didn’t get any email or notification or reward in the app this year. Been a long time customer
DO NOT EVEN TRY 1/5
By Yoo knoww
Can never log in to this app anymore. I always just use safari and go to their website. This app is the worst and customer service is no help.
Best customer service 5/5
By 🙄🙄🙄😊😒😒
Order is always right and always on time!! I will continue to order my lunch from here.
Anticipation! 5/5
By MarginOH
Always look forward to a fresh delicious sandwich from Jimmy John’s.
Credit Card!!!! 1/5
By Dkaggsibsbs
This is the second time I’ve provided feedback about this…about every 5th or 6th time I place an order, I am forced to enter my credit card information again. Each time I enter it, I save it for future order. It stays saved for a while, but then it inevitably won’t be saved at some point, and I’m forced to repeat this process. This is a terrible customer experience. Please do better.
Love the food, especially oatmeal molasses cookies 5/5
By bbschultz51703
We love JJ's oatmeal molasses cookies and sandwiches! Cookies taste like grandmas!! Need some zero-sugar fountain drinks, please. Sprite Zero, lemonade zero, Coke Zero….
Love this app except 4/5
By mk017
Please stop advertising sandwiches that aren’t available in my location. I want the salami caprese sandwich SO SO badly but I can’t order it and you keep making it pop up and taunt me. Jimmy Johns is already my biggest temptation, please at least make it possible to purchase.
Price hike! 1/5
By tess0227
Sandwiches are already priced on the high end, placed order today and you went up AGAIN. Last order I’ll make for awhile!
Fast delivery 5/5
By shoe phashion
Granted I’m only 3 blocks away, but from the time I placed my order on the Mobil app until it was delivered was 8 minutes!!! 8 minutes!!! So so so fast!
Lovin Jimmy John’s!!! 5/5
By Chief Steve
I spend nearly 50% of my year traveling on business. The quality of food, the “Freaky Fast” is truly a THING! These enormous sandwiches feed me for DAYS!! I think I might need counseling. I can’t stop ordering this amazing food. Thank you. I think. 😀
Re enter card information every time 1/5
By k587687
No matter how many times I save my card information, the app will not let me use it at checkout. I have to manually enter all of the information including address at every order.
The app does save card information but it won’t let me use it at checkout.
True to the slogan 5/5
By danny kenn
From illionis to Florida, they really are freaky fast.
Great for quick pickup 5/5
By Justinianian
Super easy and fast, I put the order in for lunch as I walk out to my car and by the time I get to the store it’s ready and I just grab it and go. No lines no worries.
