By MareMare B
I’m trying to order mask-making supplies through the app for store pickup. My 81-year-old parents live with us, and they need masks to go out (my Dad is being treated for cancer).
So I am using the app to shop. I understand you are being slammed with orders, and in my city there are only 2 stores. But come on! When I click something that says it’s available, only to find out it actually isn’t, that’s just cruel.
I get it—you’re busy, and everyone has a sob story. But even after I look and see it’s not available, it will still be listed as available before you click it. That’s just not right.
There has to be more sewing products to pickup and for shipping with reduced or no charge. I have been making medical hats and mask and the prices as well as if I can get the products are soar e and have gone way up. I donate all my products and can’t pay these huge shipping charges. You send out all the coupons still but none of them apply to these orders. That is really disheartening coming from JoAnnes that I have been dealing with for over 30 yrs.
4/5 user friendliness 4/5
I love being able to shop online and pick up in store/curbside! However, it would be better if you can indicate the product’s availability on the main screen. Currently you have to click on the product to only find out it’s not available, etc. Too many clicks and wasted time.
Great app, coupon issues 4/5
By rightwinged leftt
Love that when I save something in the cart it doesn’t erase after a couple hours as it happens with other big online retailers.
However, I’m having trouble using any online promo codes working successfully. One said it expired 4/8 and i was trying it on 4/7. The nearest store is an hour away so I would love to get more items shipped or have the same coupons for online shopping.(I usually go for my 80+ year old grandma so I think she shouldn’t get punished since she doesn’t drive too).
In store 4/5
By Evil Little Monkey
I wish the “pick up in store” option only showed items in “my store “.
I love JOANNS 5/5
I will forever love JOANNS. I love walking into the store & getting greeted right away. I am beyond happy with how well the employees treat costumers. Whenever a mistake is done or a clearance item didn’t ring up with a clearance price they are so quick to nicely fix it. I am highly satisfied with my online purchases and curb side assistance! I have never had a bad experience at their store. I can literally go on and on to say wonderful things about the JOANNS in Gresham Oregon. A big thank you to all the JOANNS team!
By karen from CS, CO
I love shopping and browsing at all the sale inside the store. But with you very thing closed down it has been hard on us crafters or at least myself. So, many times I need something at can’t get it. Tried online ordering where I could go and pick it up but it got me upset. Couldn’t get it to give me my store or other things. Just a mess.
Frustrating and mediocre 2/5
By Pale aril
I usually only use the app for coupons because I prefer going to the store, but since starting self quarantine, I feel like doing delivery or pick up is a better decision for everyone. So I’ve been using the app more.
Anyway, once I started using the app to actually shop I encountered several issues with it.
(1) the app will allow you to purchase items which are not actually in stock. And I mean multiple times. Only later would I get an email saying it wasn’t available, and then it would still be listed and available to order. And then I would get another email. Around and around. Obviously I eventually figured it out, but you would think it would take things down if they were bounced back like that.
(2) the photos of the items, specifically the fabric, are at best a grainy and at worst completely useless. For a company that sells fabric, this seems like a particularly important thing to have down to a science.
(3) despite selecting pick up (and it being available when I put the item in my cart), I was surprised to be charged delivery at the check out. It doesn’t appear to allow you to change this despite not having selected it in the first place. In addition, the screens it takes you through are not clear which items they are planning to ship to you.
(4) looking up your order has to be done on the Joann website, which seems silly since you place the order in their app. (Maybe this is just me?)
Generally, I would avoid using this app for anything outside the coupons, but the pandemic has changed a lot of things. In the future I hope they’ll make some improvements so the app is clearer and easier to use.
Thank you 5/5
Thank you all for you working tirelessly during this crucial time of our lives. Mask making is never enough but that’s just I’m doing to help. Thanks to joann staff.
Could be more helpful 3/5
It would be very helpful if you could filter for items available in your store.
By marinda stedman
I hope I get my Discounts
This store is always my go to! 5/5
I placed my order for products I am using to make masks and other embroidery projects, expecting there to be a long wait because Of the pandemic and the site saying there would be delays. Not even an hour later, I had notification that my order was ready to pick up. We got to the store and saw a line of people waiting to go in, but we pulled up, called, and within 2 minutes we were on our way with our purchase. I can honestly say that every time I have visited this particular store, it has been a pleasant experience. Thank you to The Woodlands store for your help and wonderful customer service!!
Good store 5/5
Usually find what I need and staff friendly
Everything I need 5/5
Love all the deals they have!
Needs An update ASAP 3/5
Loads very slow and constantly freezes when prompted to put in billing information. Very frustrating.
Keeps crashing 2/5
The app continuously crashes and when searching with filters it always gives products that are not within the filter. I keep trying to look for items in store pickup and it keeps giving me items not in the store. Also will not allow me to use my coupon that says is available.
Need to update app 2/5
Trying to order some fabric and my address is an invalid address for some reason. I don’t live somewhere remote, I’m in a suburban neighborhood where it had been rezoned 5-6 years ago... plenty of time. Can’t order anything because my billing addresses are supposedly invalid addresses. Extremely frustrating when I can’t leave the house.
How to make your mask/insert your wire for your nose 5/5
By Josie Foster
Awesome step by step instructions. I’m a novice sewer and I’ve made masks. Thank you
No availability 3/5
Frequently fabrics are shown but not available in any stores around me and not available for shipping either. So how does one get that fabric
waste long time 1/5
By cece bruce
still loading....loading...loading 🙄
Just spent 47 minutes to set up an account. When I FINALLY GOT TO CHECKOUT, I was FINALLY informed that the items I wanted were not available. Couldn’t you have said that when I put them in my cart? Forty- six minutes ago?????
Loving being socially compliant 5/5
I get my yarn safe and secure. I’m hunkered down with pandemic orders plus can make my blankets for my family members as gifts from baby blankets to TV cover ups... thank you JoAnn’s
I wish app would rotate to landscape 3/5
I wish it would rotate so I can use my keyboard
Great Store 5/5
I feel like if we are ordering online, that we shouldn’t have to purchase 4 or more of the same product. Is there anyway to change that?
Bernat Big Yarn 5/5
Just received my order of yarn so now I can finish my project - color is Purple Haze. Thank you, Joann! I will keep ordering during these crazy virus days. Thanks again!
Terrible app 2/5
I tried and tried and tried to use this app for ordering online, but it continually locked up, turned off, and would not process my order. So what good is it? Frustrating.
Good but sorting inventory needs work 3/5
I like to sort by pick up in store, then I pick a fabric it will tell me it’s not available in my store. It’s frustrating because I have to go through many fabrics before it’s even available to me. I wish there was a was to sort “available for store pick up at my store”.
Useless for in-store pickup during pandemic 1/5
First of all, there is no way to search for what’s available at my local store. I’ve spent hours searching for fabrics to sew face masks that are available at my local store, and I can’t find anything. Even with the “local pickup” option, NOTHING is listed as available at my local store. Neither on the app or the website.
Second, the shopping bag keeps crashing. It won’t even load most the time.
It’s just useless unless you have 3 weeks to wait for shipping, but we need masks NOW.
THANKS FOR NOTHING.
Joann Fabrics App 5/5
I love having this app on my phone where I can easily find out what great deals Joann’s is offering. I love their sales and coupons!
I love our Pensacola FL store!!
Mostly awesome! 4/5
I love this app! And Joann. Just bummed that the item for .25 in double folds bias tape is broke. Sad.
Stay Home and be creative! 5/5
Joanns will provide curb side pick-up!
A+ Service During The Pandemic 5/5
Jo Ann Fabrics is offering curbside pickup for orders placed online during this trying time. To help offset expense for anyone willing to sew medical masks desperately needed, they’re also providing materials needed to make 5 masks at no cost to the sewer. (One per sewing volunteer.)
That is awesome support during this trying time! KUDOS TO JO ANN 👏🏽
No landscape mode 1/5
By ipad pro with keyboard
There is no landscape mode for the iPad. Deleting the app now, and will go back to using the website in safari :(
C Happy Smiles 5/5
It makes me happy when I visit Joann’s (formerly PIECE GOODS years ago) reminds me of my grandma. She would have liked getting the digital deals on the app. Smile Jesus loves us.
Time saver 5/5
By sew share
Your store is really great, and helpful. and it’s nice to see the dedication you all are having throughout the business in such horrible times. Bless you all. Home sewers and crafters are able to help others through your efforts. Being able to see the ads and sales from home are a big time saver. I’m able to shop within my budget.
Thank you, Sherrie Klump
One big problem for me 3/5
This app would be great if it allowed you to filter through fabrics that was available for pick up AVAILABLE AT MY LOCATION. Right now I would love to shop and pick up curbside but you can only filter fabric available for pickup. However that pick up may not be available at my store. So I have look to see if each fabric is available at my location. I get irritated because a lot are not and just give up.
Thank you 5/5
Joanns always has whatever I need and a lot of times what I don’t need but ‘have to have’.
Tina experience 3/5
By Mrs Nana Moore23
I couldn't find nor get what I wanted and still looking
Too easy 5/5
By I love eyes the horror
I love this site. Only problem is it is too easy to keep buying !
Good but can’t find some things. 4/5
This is a good app. It has a lot of flexibility. But I couldn’t see how to create a name for a list. Also, I’m looking for the link to manage notifications. I found one section in the app for that, but it didn’t include limiting the number of sales notifications down to one-per-day. I get way too many notifications.
Always room for improvement 3/5
I enjoy having the ability to search fabrics and other sewing notions at my fingertips. The only 2 improvements I’d suggest are:
1-save my info so I don’t have to enter it every time I checkout
2:provide the option to search only products available in my local store.
Well, 3. Make my comments visible while I type because I can’t see this review, so I hope it makes sense.
Avid shopper at joanns 5/5
Love this store couldn’t live without it
First time user 4/5
I like being able to shop like this! Do wish my loyalty card autofilled in check out. Otherwise easy to use and can’t wait to try the pick up method!
Last time I order off app!! 2/5
By cheaka for love
I love your store and coupons. But ordering off your online app is awful... first it took me forever to find fabric I liked that you shipped and after I ordered it I received a email saying you didn’t have half of what I ordered in stock. You did refund me on my order but still you need to have a better data base on what you have and don’t have. Very frustrating. I guess I’ll have to wait for Joann stores to re-open... I’m giving you two stars instead on one because I do love your stores...
A good craft store app 4/5
I like the JoAnn app. It’s a little hard to navigate and the search feature does not work the greatest but it is better than others I have used. I have not used the checkout section yet but I am hoping it does not limit the coupon codes like other store apps do and only let you use three.
Shopping bag won’t load 1/5
I have been trying to check out for two days and my shopping bag won’t load. I have updated the app, deleted it and downloaded it again, I updated my phone software and nothing works. I have over $100 of fabric that I would like to purchase so that I can make face masks for pregnant moms and essential personnel on the US Army post here in Vicenza, Italy. Very disappointed, very frustrating considering our current circumstance with this Covid pandemic. I may just order from Amazon instead.
Looking for fabric. Every time I find one I like I cannot get it at my selected store. Wish it would just show fabric available by location if you tap a button. Just a suggestion.
I like the App however I prefer using my laptop to go to your website just for the ease of seeing more items on the screen. On the website when I choose a multi colored yarn I can see a better sample of the color combination. The App does not allow this.
Makes Mom life easier as a crafter 4/5
This app allows me to shop and pick up at the store, which is so helpful with a toddler and a baby, especially when the toddler likes to “help”.
I wish there were a way to save images better than a screen shot so I can pair of fabrics, and that there was a better way to see what is in stock in-store vs online....and why am I being shown things that are not available either way? That is really my only complaint.