Needs update 3/5
It’s not working on my phone all that pops up is a blank screen please help, thank you.
Bad customer service 1/5
By Alexis The Unicorn
To add to my other review , the app has bad customer service . Owner is not readily available as well
Really bad never works
Just use Tapingo instead 1/5
I have been using both joyrun and tapingo quite often. They are doing the same thing with a crucial difference, customer service.
Whenever Tapingo made a mistake with the delivery, they would either replace the order or fix it before trying to find another solution.
However with Joyrun, every time i have something missing. Their prices are not plugged in to the app correctly, so you always pay more than you first anticipate. They dont fix the mistakes in their deliveries, instead they of tickets towards free delivery. Its a f*cking joke.
This is my last day in the states and i ordered a bread bowl with french onion soup with another bowl of french soup to enjoy the bread bowl fully. However they forgot to bring the bread bowl and they didnt even bothered to do a second run to fix their mistake. Now i have 2 onions soups to drink with no bread. I only wanted to have a nice meal.
So yeah, f*ck you Joyrun. F*ck the admin who didnt even bothered with my problem too. If i could give you 0 stars i would do it right now. Oh also, look at those “paid reviews”. Great job Joyrun.
The only review I’ve ever written cause it’s that bad 1/5
Ordered from this app multiple times. Every time they have either gotten my order wrong, come an hour after they said they’d be there and one time they just never showed up. Do not waste your time and money with this app. Also customer service is terrible, and it is normal to not be compensated for their mistakes.
Completely the worst delivery service in history 1/5
FIRST OF ALL look at all the fake a** reviews on this app. The five star ones are all literally fake. I’m pretty sure JoyRun payed these people to write something good about what I think is the worst food delivery service ever.
I will split my review into a few parts.
1. THE APP
okay who did they hire to design this app? It is one of the slowest, dumbest things I have ever used. It lags all the time, loses connection. The design is incredibly stupid. The main page looks like a chat conversation. No pictures of the food from the restaurants, just the names. There is no option to refresh the app without closing and reopening it.
2. ORDERING FOOD
this service is soooo expensive. Deliveries cost up to $5+ (because of tax...) and the worst part is the runners who JoyRun uses. A lot of the runners are really terrible at taking food from one place to another. It takes them forever. JoyRun advertises that you can get food delivered anywhere but that is certainly a lie. At most, you have to walk to the closest road and wait for the runner to come up in their car. ALSO the runners set an ETA for when the food will arrive. It can range from 20 minutes to like a day. The runners can choose when they want to deliver your food even if the ETA has passed. Believe me, I have had food delivered over TWO HOURS LATER than the ETA. JoyRun seriously needs to make the runner stick to their own decided schedule...
3. CUSTOMER SERVICE
is really bad. To cancel orders, you have to contact the runner yourself. And to get support, you have to contact an admin. These admins are not professional at all and take their time to reply to your message. I have had an admin misspell my name in the first message which is incredibly annoying. If you want support on something you ordered, they contact the runner and this takes forever. Furthermore, they don’t conceal your identity so now a certain runner knows that I complained about getting my food super late. Now I don’t want to order from him again because I’m scared that he might do something.
Overall, JoyRun really needs to get their stuff together and stop being lazy about controlling their runners.
As for me, I’m looking into other apps such as Tapingo and doordash. No more JoyRun for me.
Where the EO ? 1/5
I don’t have Facebook ... So I can’t use the app .
Requires Facebook to sign up 1/5
Requires Facebook to sign up, no other options.
Ads are misleading 1/5
By Inflection 1.0
Ad didn't mention this was for college students
Not Good at all 1/5
I’ve submitted requests over the course of 3 months, and have had about 2/8 picked up by someone. You can order food all you want, but that doesn’t mean you’re actually going to get it. Needs a lot of work before it can even compete with eatstreet or grub hub.
By Black Ant Fanatic
Great service, kill these notifications! 2/5
This service and idea is amazing but I'd be willing to give it all up just to be set free from endless notifications when I'm not ordering food. STOP NOTIFYING PLEASE. If the claim is that it's necessary for the food order updates then just use the texting feature instead of flooding my screen at 9am when I'm in class with notifications.
Love it!!!! 5/5
I love this app!!!! As a freshman in college I have a car and whenever I want some extra cash I just pull up the app and drive. It’s two of my favorite things: driving, and making money(and jamming out to my music while driving). It is very convenient.
I do however think us as runners should have to upload a picture of our cars so the customers know which one is us.
But other than that I think it is great. I just always make sure I let others know where I am and my estimated time so they don’t just wait around, if the app could tell the customers this I think it would be even better.
Update For iPhone X Needed!! 2/5
Display needs to be updated for iPhone X
I'd you want cold food for extra money use joyrun 1/5
Why would I send a underpaid worker to do a man's job?
Great app for college 5/5
By Robert klainark
Good app for many college students. It's easy to use.
Who doesn’t love free food? 5/5
By Nintendo Mario
I especially love the incentives and the flexibility. I’m not chained down by a car or time. The runners in my area are champs and the only thing to complain about is the price of chick fil a sandwiches.
This app comes in clutch if you don’t want to go out in the cold to get food. Also the drivers are always friendly!
Need more runners 5/5
By snap gag
Very convenient but when I want food it takes awhile
Easy $$ 5/5
So easy and convenient, love helping out
This is how I pay for my rent 5/5
As a college student I’m always looking at my bank account. JoyRun makes it super easy to make money on my own schedule.
Love it 5/5
By Love it 6789
I love this app. I’ve been using it faithfully for over a year. It’s convenient, & for people like me, it’s the easiest way to make extra money!! Best app EVER!
This app is lit 5/5
Seriously. Better than the rest.
Love the ability to interact with other students 5/5
Joyrun is such a fun way to meet new people and to make some good money! Can’t see why you wouldn’t download it especially with all the promos
The driver took forever to deliver my order and got my order completely wrong. Will never be using this service again.
Yeah, the idea of getting food delivered to you is cool. However, this app has some of the worst execution in terms of UI/UX. Bad customer service
Cold foodb 4/5
It’s a nice app and I enjoy it but my food always comes cold
Terrible app 1/5
This app simply doesn’t work. Don’t download
Facebook-only sign in 1/5
By Belle Starr
Can only sign in with Facebook. No thanks.
By Bob the buildererwrerdled
STOP SENDING PUSH NOTIFICATIONS FOR EVERY RUNNER ITS ANNOYING AS ALL HELL
Needs LOTS of work. 1/5
First of all, for big name places like In & Out Burger they still don’t have menus supported, and that means you have to “estimate” prices which can be troublesome when there’s no menu prices online. Then, you have to pay your “estimate” price plus tax, which is SO unreliable. And after all this, if you mess up your large order, you can’t edit it and have to remove the whole order. The UI is messy and disorganized. The app is so unreliable. I had a coupon code for free first delivery, and I still don’t want to keep my order because of the pure inconvenience. I just can’t even convey how inconvenient this “convenient” app is supposed to be.
Great concept, terrible design 1/5
By Angelina Sartorio
This app is garbage. I don’t care what anyone else says because my husband and my friends have it too and it has the same problems for them. This isn’t just my single personal experience. It is so glitchy and constantly won’t even let me open the app, cancels my orders by signing me out, etc. Once you have an order that has been picked up and the runner messages you, there’s no way to open the chat other than by scrolling through the newsfeed and finding your order, which can be tough because there could be several other orders in front of it. The concept is amazing and the runners in my area are great but the design team really failed on this app. I’m surprised they released it with this many problems. I’ll continue to use it because of the service but I hate how hard it is to use!
Could use improvement 2/5
Update for iPhone X
cool, incredibly challenging to use 1/5
Before reading my review please acknowledge I have done over 50 runs and delivered over 70 meals in the past few weeks of using this app.
to start, everyone’s food requests, delivery runs and previous deliveries are all on one very confusing page. Also, food delivery people and people ordering food use the same app on the same page of that. Confusing. I get the idea of JoyRun is for everyone to order and deliver food but you really shouldn’t be like that. This encourages people who have never worked in delivery to start delivering food without any training. There should be a separate app for people delivering on JoyRun and a separate app for those ordering. Or at least two separate pages with Indya, the main field which all and functions virtually are found on, is any lag he mumbo-jumbo of information.
also, anybody can deliver my food, there is no verification process or approval process. You leave your Facebook which can we have a Facebook then anyone is able to deliver food without you knowing if they’ve ever delivered anything before, received any training, can do anything they want with the food, or is even who they say they are. I think there should be verified delivery drivers for those skeptical about a random stranger with no experience delivering their food. I think you should be able to choose whether you or not you wanted a verified or unverified delivery person.
on top of that there is no refresh the page feature. The only way to refresh is to close the app and reopen it, which is ridiculous. It’s supposed to update automatically but it only does when I have perfect connection. I’d rather be able to refresh the page and if he doesn’t refresh I don’t have connection, rather than not knowing whether or not people have placed an order. Whenever using the app you find yourself scrolling and scrolling and scrolling viewing previous orders delivered, people requesting food, people offering to deliver food, current runs in process, etc. Lot of information on one page that glitches my brand new iPhone X sometimes when I scroll down it. The app can be very lucky and sometimes take minutes to open.
besides all that, I have use JoyRun to make about $400 in the past few weeks averaging me in about $15 an hour not including gas and vehicle wear n tear.
Convenient and crappy. 1/5
Nice to get food delivered to you. Not nice that the app lets drivers change their run times, resulting in 2 hour waits. Also not nice that they ask for your address yet (apparently) never show it to the runner - so he/she asks repeatedly for your address. All around TERRIBLE user experience - no wonder they have to keep offering discounted runs to buyers to inspire people to use the app. 😂
I hate this app more than any other app 1/5
It's impossible to try to order food for someone else if you're not in the geographical location. Horrible horrible idea. I wanted to order a special someone some food on Valentine's Day but I couldn't. I had to bother someone in the geographical location to do it all for me and even then she ran into issues. They don't knock on the door? What?? Such a bizarre app who's rules don't make much sense at all, just frustrate the user
Great concept, easy to use 5/5
As a student with not a lot of time on my hands, I am able to get food delivered wherever I am on campus quickly and inexpensively
The best app 5/5
I loooove JoyRun!!! It has made getting food at school so much more convenient and easier
What a great app! 5/5
By Megs Moods
Such a great idea! I can order food whenever i’m in a pinch and I can give back to the community whenever they are in need! What a great idea!
Buyer & Runner - Good stuff! 5/5
I'm a buyer and runner, and I like using this JoyRun. I like that most of my delivery people are also students. I wish there was a way to track the runners' tba without using the chat.
Best app 5/5
This app is the best app for college students. I love this app so much and such an easy user interface
Amazing app 5/5
This app is the best. Unlike other delivery apps this one allows you to easily make money delivering for other people! I’ve made over $1000 in the last month doing deliveries! Plus it’s a cheap convenient option for food delivery. I highly recommend JoyRun!
Very convenient! 5/5
By From the couch reviews
I really enjoy using this app as a college student! It allows me to get the food that I want without having to go anywhere! Its really easy to use too
Best College Campus App! 5/5
Hungry for food and don't want to leave you dorm/apartment? Have someone run for you to get last minute chipotle, groceries, etc. Super convenient for all students.
Very useful 4/5
Such an easy and cheap way to get food and make money. Very useful for dorm life.
Great App For College Students 5/5
JoyRun is such a great app for all college students. It is the best way to get food delivered on campus/to my house. Also a great way to make money for any student. Highly recommend JoyRun to any college student!!
Only one way to sign in?? 1/5
This app seems great based on the reviews especially for a freshman in college such as my self. The problem is that I can't even use it because the only way to sign in is through Facebook. Not everyone has a Facebook so there should be a way to register with an email address. Not a smart move for an upstart business you would think they would get as many people as possible to try out their app but anyone who doesn't have a Facebook can't even use this aspp
Not working. 1/5
I can’t open the app. I’ve deleted and reinstalled multiple times. iPhone 8. I’ve used before and I love the app but it’s frustrating that it’s not working now.
By Hello Gaby
Awesome app concept i love the idea and makes stuff a lot cheaper however The app makes me log into Facebook EVERYtime i click out of It and come back. It makes It extremely hard to use sometimes
Best delivery app for college students! They don't rip you off and your fellow classmates get the money so it's a win win! I don't use any app but JoyRun for deliveries now!