Love and hate relationship 3/5
I have no issues with getting messages or sending pictures to my boyfriend who is locked up, but recently now i can’t buy no stamps i keep getting this error message that pops up on my screen. This is the only way mostly that i can get to have communication with him other then the phone calls.
No display!!! 2/5
Only gave it two stars because the display for this app is absolutely trash! all I see is a black screen and it doesn’t show options so I have to keep clicking different things until I can make out what I am doing & I believe it should be fixed but other than that it’s fine I believe.
Not happy 1/5
Every time I get on JPay it says error and I can’t do anything. It’s been like this for 2 days now. This app is a good idea but needs many improvements. I don’t know if the money I sent was received or the emails. Not happy at all
JPay it’s not working right it was not been working for 5,6,7,weeks 1/5
No good don’t ever work thin when you call them it’s a waste of time thy don’t work. 👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿
Still can’t buy stamps 2/5
By Pinky Stilleto
The update last week said it fixed purchasing issues. I have updated the App. Deleted and reinstalled and still cannot purchase stamps. Some features besides the stamps issue are also blacked out. I cannot and haven’t been able to attach pictures for over a year. It’s a convenient way to communicate, but since I can’t buy stamps it’s worthless to me.
I’ve only had this app for a few weeks and it seems to be nothing but problems. I was able to buy stamps but now today nothing will show up and I can’t send out an email. I wasn’t able to transfer money on the app. I had to call and I’ve reported the problem twice but no one has done anything. I also have no idea if all my emails have went through.
I use to love this app. But now, not so much. There’s always an issue. Now I can’t buy more stamps. The whole thing is black out. I can’t see what I’m doing. Yesterday it take me 2 hours to even to start a compose. I just want to me able to send msgs to by best friend with no issues. This is starting to be to hard. How long before this issue will be fixed? On top of that the type part has a big delay. What is going on?? I won’t even allow me to enter my username or password. I have money in here I need to use or get back
JPay is garbage 1/5
By Benjamin Mee
This company doesn’t care about their customers and only cares about taking their money. The service is garbage, the tablets are trash, they don’t respond in any meaningful way to complaints and shift blame to the facility or the facility shifts blame to JPay. It’s ridiculous.
I think this is the beat app ever!. We can send our love ones money even see them on video., you guys are the best I told my family now they have it too. Thank y’all
Nothing shows up! 3/5
By Anna Theisen
I can’t even see what I’m doing when my phones in dark mode! It has to be changed to light mode or i can’t see what I’m doing. None of the words show up which is ridiculous, i shouldn’t have to change my settings in my phone just to use the app. You guys need to fix this.
Love to hate it recently 2/5
By Half and half jpay user
So the app is very convenient for staying in touch with my loved one who is incarcerated and I’m grateful for that opportunity to easier communicate with them but the recent update seems like it has taken a couple steps back from when I previously had it downloaded on my old phone. My software is updated to the latest Apple 13.0 version and I have gotten a new phone and since downloading half of the app doesn’t work or display what it use too, I’m wasting stamps trying to send pictures more than once and have yet to be successful with getting them delivered to my loved one via the app, on top of that the option to add more stamps and a card doesn’t pop up on my application anymore either. I’ve wasted a good amount of stamps sending almost empty emails because the attached files don’t stick when sending even though they pop up when I first am composing the email. It’s just frustrating since I’m on my last stamps and haven’t yet figured out how to get everything to pop back up like it did on my old phone, should I delete the app and try downloading again? As much as it’s not working I’d hate to get rid of it because the actual email part works well enough to keep in touch with them.
Not happy 1/5
An update for this app pops up and then i go to update it only for it to crash my app and i can’t use it again until the next update hoping it fixes this one!!! So inconvenient! I missed out of writing my brother for his birthday because of this! I’m so angry !!!
Customer service very poor and this app is no use 1/5
This app is no use my boyfriend emailed me 3 times in I didn’t receive it I had to call the facility to release them it’s like jpay taking my money I can’t do this the. You call customer service they beat you mad we still have loved ones we need to care for and talk to this app taking our money like it’s a scam it’s always having technical issues I never seen something have so much maintenance issues I can’t even log in to my jpay account I asked for a reset link I got hung up on I’m
Accessibility issues 1/5
I use this with voiceover on a IPhone and every time I try to send a picture attachment and I try to select it never Select the picture I have to get someone that is sighted that the only way it will work
Not working 2/5
Sending pictures using my iPhone X does not work 97% of the time. Also purchasing stamps is not working. It freezes up when it’s time to put in your card information.
February 18, 2020
Now I can’t log in again I guess I have to uninstall again
Needs just a little work!!!! 2/5
It has been times when me and my fiancé send emails and I send pictures and he don’t receive them and I send them over and over again and he would still not get them I understand when the jail takes the pictures but I feel like when they do that they should at least return the stamp bc they don’t receive the picture but I kno that is so good to be true....I do like JPay a lot it definitely comes in handy way better the hand written mail sometimes the only other issue I have had was when my fiancé had to buy a new j5 player and the jail had every inmate download a free game which messed up several players but we still had to pay out of pocket for it when it was not none of the inmates faults that the players crashed I really wish it was something JPay could do about that bc the players are definitely not cheap 49.99 each I jus wish it was something that could be done but I know JPay definitely would not fix that issue nor refund the payment other then those small issues JPay is great...
App Crashes 2/5
Just did downloaded the update and now the App won’t even open! Would love to write a letter.
All blacked out 1/5
Everything is all blacked out for selections
I have not been able to send photos to my loved one for quite some time. The photos will attach, but then will not send. Very frustrating.
Never ever works right 1/5
Currently has black lettering on dark gray or black menus. I've emailed the developer twice and not heard back. Currently the worst app I've ever used. Not even exaggerating. Unfortunately it's a monopoly. I should write the sec about that.
My account is not working I requested emails and been on hold since 7:30 this morning when got someone I got hung up on and I called back to be put on hold again I downloaded app to talk to my love one and it won’t allow me to do that now
Too many errors 1/5
After I updated the app now it’s saying unable to connect but I can go on any other app and it works. Many of times it says no inmate found. This gets frustrating when your love one is emailing you and you can’t respond back. When you email your issue it’s a generic response please check back later. It’s more bugs in every update y’all do. Now I even tried to reset my password and it’s unable to send this is bull and the website is not coming up.
By Lastar Rushon
Getting worse n worse they need a competitor app.
JPay app is not working at all on my iPhone XR it want even let me login in
Now I can’t log in at all idky and half the time my friend doesn’t get my emails and I don’t get his even tho we pay for them ...smh
What’s going on??! 1/5
Emails aren’t sending, not receiving. Kicked me out this morning with an error “unable to complete the request at this time” I’ve uninstalled and reinstalled. The actual website isn’t even working!
Fix it please 1/5
The app logged me out and when I tried to log back In it said action unavailable at this time? What does that mean can you please fix that?? There’s no reason the whole app should just stop working.
I get an notification to update the app and just as soon as I do it stops working the app doesn’t even open 🤦🏾♀️🙄
Just updated the app and now it won’t open at all! Before I could write my letters but my attachments would never go through!! 😡
App goes black 1/5
When I click on emails the sent and received link is black and I am unable to read anything.
Media issue 1/5
Everything on the app works fine but all the sudden when I try to fund Media it doesn’t recognize my contact? I can email my contact, put money on their books, send pics, but the media says they don’t exist. Please fix this bug, love the rest!
Your answer was uninstall and reinstall the app. I did this and still not working. Tried removing contacts and re-adding and still not working. All aspects of the app work EXCEPT FUND MEDIA!!! Please fix!!! When this is fixed, I’ll increase your stars.
iOS issue 3/5
App will not attach photos in email on iOS only on android. This is an issue.
My iPhone 11 JPay app does not work! I can barely see what I’m clicking on because everything is blacked out!
Fix some stuff 1/5
This app needs a lot of work I’m not receiving emails until 4 days later or not at all.i wish this app worked better because I actually could like it if it did
Failure to load 1/5
I love the way the app enables us to keep in touch with inmates or I used to. I haven’t been able to get it to work correctly for over a month. It won’t accept my bankcard, then it’s unable to, now the update that I assume will fix the bugs.. doesn’t load. I don’t even see an Android app. I even tried to delete and reinstall. Now it’s just stuck. What’s going on? Will it ever work again? I would really like to purchase stamps and email some pictures. I would like to give 5 stars if it would do what’s promised. The 2 is pushing it. Should be 0 right now.. it doesn’t exist on my devices.
Can’t bring up saved debit card 2/5
Won’t take my debit card
Cannot log in 1/5
Installed the app and it will not let me log in. Reset the password via email to ensure login credentials were correct, tried uninstalling and reinstalling, and it still displays the message at login: “Error: unable to complete the request at this time”. I have been trying to log in for over 3 days now and have never had a successful login.
Profiting off Modern Slavery 1/5
I would never use this monopoly of an app that is profiting off the poor and disenfranchised. I work hard towards the day that Securus and people like LINDA POSEY are no longer employed and earning a living off of other people’s pain. It is insane to have to pay to contact a person who is incarcerated, not rehabilitated and when I say contact I mean the minimum of human contact that we all need.
Used to work 4/5
I really like this app because of the concept and because of how easy it is to send letters and pictures.
I recently re-installed the app on my new phone tho, and it will not let me log in.
Emails Not Being Received 2/5
This App Is Cool Considering The Fact That We Can Email And Send Our Loved Ones Videos and Pictures, But What Good Is It When It Takes A Month To Receive Somethings At A Time Or Either Person Does Not Receive What Was Sent. I Spend Money On Stamps, And Having To Resend Things or Having The Problem Some Things Are Not Being Received Is Annoying. Having To Worry About Your Loved One Because U Haven’t Heard From Them, But Really It’s JPay Holding Back Emails. I Don’t Like It And I Know Others Don’t Like It Either. Please Fix This ASAP Or Refund Me My Money.
This is so bad 1/5
It stays on the send money screen. I don’t even have the option to do anything else besides go to click on the little options menu. I’m trying to videocall
Sending money 1/5
By Great apGgr
I can’t send money anymore every time I put my card in it says enter card number again it don’t matter what card I use it say the same thing
Great app with some minor but important issues 3/5
Having problems with sending attachments. App not recognizing my attachments. my letters also get backed up. Getting some messages minutes apart and receiving others three days later.
Not so great 1/5
Messages come in out of order. Pics won’t attach have the time & if they do it will only send 1. Inmate purchased a tablet that does not work properly... the kiosk in the facility doesn’t work right either.
Bad App 1/5
I keep entering my method of payment it keep asking for it again and entered another card 5 times and still the same. Waist of time .
Where do I begin?? 1/5
App stalls and keeps asking for my profile information. Once I complete the profile information it will not allow me to go on to the next page.
It’s not working on my phone anymore 1/5
My friend uses my phone to get on and it says iOS crash fix can y’all fix it so she can get back on.
Needs major updates 1/5
This app needs major updates does not let add attachments pics etc many bugs
Photo glitch 2/5
By Pretti Dread
Not allowing me to send photos to my loved one please fix