• Category: Finance
  • Release Date:
  • Current Version: 2106.1
  • Adult Rating: 4+
  • Developer: JPay Inc.
  • Compatibility: Android
  • Links: Google Play Store
10,494 Ratings
$ 0

JPay App

The JPay App is the easiest way to stay connected and support your incarcerated individual. JPay allows you to quickly send money to a trust account, send and receive Emails, photos, eCards and Videograms. Purchase a tablet for your contact and fund their media account. Features: - Create your JPay account - Send money with your credit/debit card once or schedule recurring transfers - Purchase stamps for Email, Snap n’ Send® and Videograms - Send and receive Emails - Get new Email notifications - Send emails to multiple recipients - Prepay for an Email reply or transfer stamps - Attach and send photos - Send just a photo with Snap n’ Send - Send a 30 second Videogram - Setup a low stamp balance reminder - Purchase tablet fir your contact - Fund media account for tablet content - Add/edit payment options and option to save card for future - Manage your profile Service availability varies, not all services available at all facilities

JPay app screenshots

JPay app reviews

  • Horrible app and I do not recommend 1/5

    By PapaBearMomma
    This app is the worst and I have no idea who developed the app. The app is constantly crashing and it is such an inconvenience. It’s 2021 and JPay has an app that looks like it’s from 2012. I am beyond disappointed and your customer service is pointless. Please fix the app and make it stop crashing.
  • Glitches 3/5

    By QuayTastic
    It’s a cool convenient app. However, it glitches on attaching pictures.

    By ThatKiddPiper
    please update so i can add new form of payment
  • Payments 5/5

    By scardekatz
    Thanks for making payments so easy for a person like me who’s not computer smart. My nephew has been incarcerated since August 2017. Sending payments thru JPay has been a life saver. I tried unsuccessfully to send email over the holidays but I think I did something wrong I was however able to send my monthly payment to my nephew. Thanks again for for ease in doing so.
  • Not working 1/5

    By beehumble29
    Latest version doesn’t work HATE IT
  • Still restricted 1/5

    By Positivep12
    I can not access my account because of a glitch in this app. I found myself paying twice for stamps and when I disputed the double charge my account was restricted. I’ve called and written to support. I’m told my account is restricted due $8. Which means, I have to create a new account and lose communications on the restricted one. Sickening…..!
  • Fix app 1/5

    By Gboo's
    Since I downloaded this app my love ones are not getting any of my pictures I’m steady resending the same ones over and over and they still not receiving them
  • JPAY PLEASE!!! 4/5

    By thatBtrue
    Please please please offer better stamp packages and higher quantities of stamps available to purchase! It would be amazing if we could buy a few hundred at a time. This would be especially helpful for those of us who have loved ones that are incarcerated for years at a time.
  • Poor Customer Service 1/5

    By SaluteJayDee
    I have had the worst experience with JPay. My loved have had several issues with his player & I keep getting the runaround & no one has resolved this issue that is over a month old. Not to mention, their customer service is pretty useless & essentially cannot really rectify the issues that arise…
  • Payment issues 1/5

    By L6op269!
    It’s not letting me send money and I added a whole new card! It just keep saying payment error! It’s plenty of money in my accounts so I’m not understanding the issue! Please help or fix this issue
  • Unable to add 1/5

    By Keep.1t.Simple
    After the recent update I’m unable to add new contact
  • Can’t send money 1/5

    By mztbby
    I’ve been trying to put money on my man’s books for about 2 days now and it’s saying my card doesn’t work. It’s NOT my card because I have more than enough money on here, it’s this app. Every single time there’s an update, something else messes up. I’ve tried different cards to use and none of them are working and now my man can’t eat this week. I hate this app so much.
  • Fix the compose button 3/5

    By janellecherie
    When I did the update a few days ago, the compose button is now gone. I like using the app but there are still glitches that need to be fixed.
  • Compose button disappeared 2/5

    By hmmhaa
    This app has always worked wonderfully, But today I went to write an email and my compose button has disappeared. Is anyone else having this problem? I’m super bummed out. I hope this gets fixed real soon.
  • not good 2/5

    By pjhoody
    let's just say that I laugh whenever I read "minor bug fixes" in the release notes
  • Not worth supporting it anymore 1/5

    By jpay error
    Not as good as it was be4 that’s why I stop supporting the app.
  • Worse app EVER 1/5

    By suchscammers
    The amount of money JPAY owes me is unbelievable. The videos are horrible. I have to talk on the phone while we video. And they won’t take accountability for the glitches with their technology and yet the consumers pay for it.
  • It’s ok 3/5

    By Ms.kitty lover
    It alway wants to track me I’m getting tired of it and then there’s missing emails from m sick of it can you please do something about the tracking and the missing emails
  • This company is a joke! 1/5

    By Drink2ShrinkwSharae
    Every time I call I get the same young lady that knows NOTHING. The kiosk machine have nem off since September. I put in a ticket then, my husband has put in several tickets. Customer service is a joke. When I say off I mean the time on the kiosk was 5-6 minutes slower than real time soo my visits were starting late but I was still being charged full price. I have like 8 video visits credits rite now because the latest problem is the machines are still on daylight savings time so they are 1 hour slow so I can’t get my visits. I’ll be calling on today for a refund. His time will be up by the time they decide to get the kiosk machines working properly. That’s $3.50 x’s 8. I need my money back.
  • Unable to back out of send money page 2/5

    By monie356
    This is a problem that I’m having as I have set up the app. I haven’t used it yet. I seem to be stuck on the send money page and can not get back to the main page that has the option to video chat, etc.
  • Mad ☹️☹️ 1/5

    By hottttgirl
    Like why does my Emails come in like a week later from the prisoners ??? And when I send my pictures and stuff it take the same amount of time like that’s crazy and un called for when we spending all this darn money !!
  • Please fix 2/5

    By firegirl420
    I really like this app but I haven’t been able to login on it for a few days now and I hope it works soon
  • Not what it used to be. 1/5

    By leskissandsaygoodbye
    I used JPay five years ago when a friend was in prison and it worked great. I was writing someone else in prison now and only a third of my messages go through. I don’t understand. I don’t write offensively, I make sure everything is kept short, and I follow the guidelines. I’ve spent a lot of money for my messages only for them not getting sent. It’s been more than a month, which I believe is more than enough time for her to receive them. DO NOT GET THIS APP AS A MEANS TO COMMUNICATE WITH SOMEONE. It is a waste of money. Just wait until the system is is fully bought out.
  • Not working 2/5

    By dee ~dee
    Prepay is not working on Veterans Day , please fix
  • Worst app I have ever used 1/5

    By ripoff companyt
    JPay’s only reason to exist is to take money from the families of incarcerated people, and they have a monopoly to do this. The app is the worst I’ve had the displeasure of TRYING to use. The only reason I am giving it 1 star is because I can’t give it negative stars.
  • Does not work on iPhone 11 for me 1/5

    By KreCar
  • Fix this App PLEASE 1/5

    By angienicole0
    I have been using this Jpay app for about a month to connect with my loved one. I write long letters and my loved one sometimes never receive them. I transferred stamps and my loved one never received them I send videos and my loved one never received them. Do you see the problem????!
  • Always something 1/5

    By Georgi Peach
    Why is this app always going through issues?
  • So many problems 1/5

    By tortilla1111
    I have been able to send pics ever since I downloaded this junky app but other people have written me because they can’t attach pics or videos and no, it’s not the prison doing it. I just tried attaching pics as I usually do straight from my iPhone and now jpay is saying the size is too big. A vertical iPhone picture is the same size every time. They also make you write an email to go with attachments to get another stamp out of you. So I wasted stamps thinking the attachments were working because I have the screenshots showing they were added. Don’t even get me started on their god awful video visiting. EVERYONE has issues with it, EVERYONE. The visit constantly drops the “call” and the time keeps ticking down waiting for your loved one to call back, it constantly freezes, and it has a lot of sound issues even though the site will say everything is working great and everyone’s internet is way faster than they say you need. Not to mention $5 for a lousy 15 minute video where you barely have time to say hello to each other is disgusting to do to people in an already difficult situation. Oh and they make you sign up 3 days ahead of time but it’s actually 4 days and their system for signing up is ridiculously complicated and a terrible format. I have never seen an app with so many bugs and so many “updates and fixes” in my life. What a piece of junk, rip off magnet. Another company needs to step into the game and put jpay out of business. This is a monopoly which is illegal as is how they rip off consumers.
  • Pictures won’t send 1/5

    By OhhhhhhhEmmmmmGeeeeeeeeee
    It says attached but they don’t collect the stamp or send.
  • So disappointed 1/5

    By kash55553333
    I have been trying to use my Jay pay app for days and it will not connect. Get it together! I mean you make so much money from those of us that want to keep in touch with our loved ones but you can’t even get it together. One big money pit……
  • App Messed up 1/5

    By aponte1981
    It Keeps on glitching where you put your credit card information in
  • Great app 5/5

    By hennygod1700
    Great app, keeps me in contact with my loved ones. Only issue is now when I go to jpay, it’s opens says it’s signing me in then just closes.. and it does that every time
  • Inconvenient 1/5

    By jazzy1234567000
    Works when it wants tooo
  • Worst an only way to get a hold of some one or love one in jail 1/5

    By 🤔😝🤨🤪😜
    This app as also the website of jpay are so rig it would allow you to may one payment then tag you account as a fraud as soon as u make one payment t n won’t let u use it till I days later then the cycle all over even if u make the payment on the app or online I wish there was another way to get a hold of alive one inside besides this damm stupid service an they even charge u to much on those min when u call u don’t get all the min u purchase so you would have to purchase more to talk to ur family or whom is lock up all of this what it is is a scam to make money n they don’t care for you all they want is ur money seens they know u have a love one in there an u would pay to talk to her as u can see them
  • Poor 1/5

    By about change companys
    I downloaded the app but I can not go in as soon as I open it ; it just flickers I have no control so I have deleted it an reloaded it many times same thing happens there’s a bad glitch
  • Not working 1/5

    By mestrmz
    App keeps flinching does not let me add inmate or send money ..why????
  • Needs fixed 3/5

    By wilson 1234567
    My loved one sends me emails then gets upset because I never get them asking me important questions about his case and what not JPay you need to step your game up frfr because just to send money we gotta pay a fee to send money and we pay stamps to send pics and 4 stamps to send a 30 sec video gram I feel cheated out of emails when I don’t receive emails my loved one sends me can you please fix this
  • App not working 1/5

    By April482
    Updates should be an improvement, but this app has not worked since the last so-called update. I have not been able to use or send an email in about a week. It shouldn’t take this long to fix a bug or get an update. Stop breaking what isn’t broken! I never had issues with the app until now.
  • Sending Photos 1/5

    By Queen Diva2cc
    The app is OK as far as communication goes but I can’t send photos from my photo gallery I was able to do it previously but recently I can’t attach a photo from my gallery to send to my love one and it sucks😫😫
  • Cant Even Open JPay 1/5

    By Lady Burks
    Im Really Upset Because I Spend Alot Of Money With Jpay & My App Will Not OPEN All Of A Sudden ! Im Upset Cause I Still Have Stamps & Need To Write My Loved Ones But Cant Get In The App ! IM UPSET !!!!
  • Fix the bugs 1/5

    By Banana pudding milkshake 2020
    This app has too many bugs it up dates and want let you back in it keeps saying Error. Please fix this. I have stamps I haven't used
  • Frustrated 1/5

    By jmillsz
    After new update I’ve been having a lot of issues with this app. Can’t even log in anymore.
  • App still isn’t working 1/5

    By imani_denise91
    Can’t get past login page. Can’t use app. Or attach pictures.
  • I love this app! 5/5

    By hibrittany
    I’m happy that I can talk to my people, this app always works beautifully for me and my needs. 🙃
  • Was a 4, but photos & zapped msgs R a problem 2/5

    By YngGftd&Crml
    It’s quick, not that expensive, and I can hear back from my friend pretty quickly, which is great. But it thrice gobbled my messages in the months b/f this update, and now it puts a new color of checkmarks (weren’t red before) in front of photos, but never reveals what that means (I photographed paw paw fruit on a white saucer, whole and then sliced), and the draft will read that your pics are attached but when you tap “Send” the stamps counter won’t acknowledge that you have any photos attached. So I shouldn’t be surprised that my buddy has half the time not gotten many of the photos that I have sent. Just give us a legend telling us what a blue versus red or green checkmark means and write down somewhere what types or sizes of photos you won’t accept, b/c mine have been pics of parks, animals screenshot from Twitter, and produce, plus I had enough stamps, so I’m in the dark and disappointed. Oh! And why can’t we attach more than one photo with the “Snap & Send” feature? Guys, sometimes I only want to send a couple of photos, not compose a message, but we’re forced to WRITE something (more $$$$$) or just send one photo at a time via “Snap & Send” (yet more $$$$$). It’s starting to feel like a scam if you do more than write short notes. It was good for a while. Why doesn’t JPay offer a “Send to printer” option so that we can easily re-read/save a physical copy of the letters that we get? A crash could destroy some precious sentiments and recorded memories. And screen grabs print very little per page: The font’s huge, so 1 and a half paragraphs take up a whole sheet of paper pretty much. It’s laborious. Please give us a “Print” button.
  • Review 1/5

    By kra22
    While it’s nice to be able to take care of my incarcerated loved one, the fees are outrageous. But there is no other way, so it is what it is. Make sure to screenshot confirmation numbers. I’ve had money not deliver and without that number I would’ve been screwed.
  • They don’t always send the letters 3/5

    By Dancer182014
    I guess this really isn’t an issue with the app but if I wrote a letter more then 500 words or so the prison won’t print it so I just lose my money.... I have so many I’ve wrote he hasn’t got and I want my money for it which I know I won’t get
  • Stamps disappear 1/5

    By lovindusk
    Stamps disappear randomly. Slow app and bogged down but whatever it’s the slow service on Jpays behalf that gets to me. And then the stamps just disappear out of nowhere so I have to buy more. Something isn’t right I keep good track. Also why so many stamps just to attach a photo or two with an email??! Averages out to paying literally a few bucks to send one email with a couple photos, come on now . Someone else said money scheme on their review and I’m gonna say I agree.

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