This app needs work 2/5
I keep trying to send my loved ones pictures and they t let’s me pick and go through the whole process the problem comes when I hit the send button it refuses to send the selected amount of pictures my stamps have been taken and that’s a waste of my hard earned money I need something done ASAP
Grateful to have this form of communication! 4/5
Thank you so very much for having this form of communication for our family. I means everything to know we can chat by email.
Worst app ever 1/5
While I am thankful to be able to stay in contact with our loved one, it does not come without frustration. Videogram app works when it wants too. Some of the videos our loved one sends takes multiple days to weeks to receive. Then once we receive them not all videos will play back for us to watch. When you start to type a message if you have to leave and hope to return to it to finish typing the draft is now gone unless you go onto the desktop site to finish from there. Unable to schedule a video visit from the app, have to schedule and conduct video visits from the desktop site. The app developers really need to take a look into the production of this app and it’s functionality. Prison facilities are already making a killing in profit off of loved ones emotional vulnerability to stay connected to family during their incarceration. It’s a shame the communication companies are doing the same.
App needs work 2/5
I love the convenience of staying in touch with my incarcerated loved one, but I literally have to reinstall the JPay app every two days! The max it’s actually worked was 4 days consecutively. Lately it’s been deleting emails while I write them so I’m using stamps to send emails the lengths of a text message just so it will send. The app needs major work, especially with Apple product compatibility.
A Complete Joke 1/5
By JPAYS A Joke
This app definitely allows you the option to communicate with your loved one but it’s a joke. It’s a joke financially and it’s a joke technology wise. I’ve never seen something that I HAVE TO PAY FOR never work. Y’all really need to get it together. Any other institutions even thinking about using this should run in the other direction. I’d rather pay more then continue to use JPAY.
Used to be good. 1/5
By Chi Chi..
For some reason I am no longer able to send pictures from my photo album.
Fix ya app plz 1/5
By Sp Wifey
Y’all need to fix the app I can’t even log in half the time I pay to talk to my man I should be able to log in anytime anyday !!!!!!!!!!! Plz fix ya app !!!!!!!!!
With all that money being spent on here it shouldn’t be any bugs or fixes needed. I spend money to talk to my husband whole time the app barely work it need fixes please. Sheesh
The app will not work for me! 1/5
By mmdhhkofrv klvh
I’ve had this app for years now it worked fine before now I can’t even sign in which is wet upsetting cause only through the app am I allowed to send videos and pictures I can’t do that through the regular website! Please fix this! I have an iPhone!
Not getting messages 3/5
My loved one has sent me 3 messages I get email notifications saying that I got one but I have yet to receive said messages
By gx G hgg
To whom this does concern I haven’t been able to get on my JPay app for a month now because of some things telling me oh no there’s a problem when I try to get on.Anyway I’d really appreciate it if you guys could fix this thank you
Horrible software. It’s 2021- do you get paid enough? 1/5
Honestly, JPay is horrible. I mean it’s 2021. Can’t you actually update the app to a useful capacity or is that not available because you don’t have access to taxpayer’s money?
I mean I would understand if this application was new but it’s not. It’s been around for quite a few years now and it just seems like all the ratings are the same. 1/5 because of usability: I mean it’s used to communicate with loved ones that are incarcerated but it seems like every other week, there’s an issue and for what?
I wish you would actually take the reviews into consideration and actually make a change but I’m sure you don’t care.
This app reminds me of a student who’s okay with making a 70% because it’s the bare minimum to pass the class, although that student (aka this app) had more potential if they actually “tried”.
Please fix 1/5
By Insta 👌👌👌
Please have some sympathy and FIX YOUR APP
For what i pay for this should work at least sometimes. Out of 1 month it works 1 or 2 days. Messages late. Never works so upsetting.
Unable to login 2/5
Beyond grateful I’m able to get in contact with my loved ones who are incarcerated. EVERYTIME around 9am-12pm ( ET ) it won’t let me log in. It keeps saying error. Unable to complete request at this time.
If I could choose zero stars I would 1/5
The software is garbage. The worst I’ve ever experienced. Without a captive user (prisoner families) this app would be done, gone, obliterated by the general consumer. Shameful abuse of a population of already desperate and abused people.
I’m grateful to be have the opportunity to email my husband, but it rarely happens. The JPay app is consistently having issues. We go days without receiving anything, I have login errors, half of my photos won’t send and I haven’t been refunded for those stamps, it’s ridiculous.
Ever since they lost their contract it’s like they sabotaged their services. Horrible service. Horrible app
By 69 ent
Horrible greedy app makers the jpay fees are to much just to keep in contact with loved ones it was so much better long ago I rather buy stamps and send letters and pictures through the mail. If there was another way to send money I will definitely do it that way.
By Poopy Mcbritches
Like others have said, I’m grateful to be able to communicate with my loved ones. This app is slow, and tends to have bugs. It’s a very basic app, that seems like it wouldn’t require a lot to upkeep.
I’m hoping the feedback will help. This app has potential, I just wish I’d would run smoother.
Cannot connect. 1/5
Only once in the last couple of months have I been able to use the app to connect to JPay. I always have to use my browser, which is so so slow. The one time I was able to use the JPay app, it was so much faster than the browser, so I wish they could fix that. I am using an iPhone 11. It should be able to work I do not know why it does not. I am going to uninstall the app and try to reinstall it, maybe that will work
Don’t waste your time 1/5
This app is garbage. Rarely works.
Horrible app 1/5
I stopped using the app because every time I try to log in, I receive an error message saying “unable to complete the request at this time”. I use the same email and password on the actual website and don’t have any issues. I wish I could use the much easier version through the app.
Fees are to high and it’s four stamps for me to send my husband a thirty second video. I spent way too much money on stamps and now everything takes two days or longer for anything to be done
App is slow 1/5
It takes forever to get a reply back or messages from my loved one they always come in late and out of order needs fixing app is always crashing
Horrible Service 1/5
This service is down constantly. There are constant service interruptions that they freely admit in emails they send saying they’ve corrected problems. The service is so bad that you can’t tell the difference between when there are problems and when there aren’t. This company has near non-existent customer service, the phone rings into oblivion and no one answers. After approximately 10 minutes of the phone ringing, someone has answered twice. Both times I was told they could not fix my issue. If this company wasn’t serving people society considers to be throw-always, this business would not exist due to their poor infrastructure and technological inability to keep up with the services they offer up to the public. They refuse to put money into the service in order to improve reliability. They know no one is going to hold them accountable due to the population they serve so they provide trash service, just enough to keep lawsuits from being filed for complete lack of service. They were already sued for unfair practices regarding switching out tablets and lost. They will take advantage every single time and every single place they can get away with it. This company is unreliable, unethical, and just plain unscrupulous.
The worse 1/5
Please fix the app
Fix this app 1/5
I got a email from JPay company themselves, stating the issues with the app have all been resolved and fixed. I’ve been having the same problem with this app for over 6 months, and nothing being down. I call them and all they tell me is to make a new password, but still nothing. Every now and then with get an app update, and they a pop up saying “bugs and issues have been fixed.” Smh fix this app or sell it to a different company that can do the job.
Not sending stuff 1/5
I like the app but it doesn’t like to send my stuff to my inmate. I’ve sent so many pictures to my husband that weren’t bad in anyway shape or form and they never sent it. It’s expensive. They need to get with it. I’ve sent of me in my wedding dress and they never sent it and pictures of a ring he was suppose to decide for me to buy and they never sent it. I’m so over it. The app keeps not working. It crashes all the time. There are days where i can’t get in at all. Like right now. I can’t get it. Get it together JPAY!
Sometimes it’s works well 1/5
Today I can’t even read any of my emails or send one out, this needs to be fixed. This such a inconvenience for me to nor be able to communicate with my family and to send them the things they need they can’t tell me because of the app is down. Please work on this
Such a problem 2/5
Oh my whats the problem, why is this app messing up so much. I’m starting a new message and it says out of characters, but HOW...🤦🏼♀️ Your company is making too much money off of inmates and his or her family and friends for this to be ongoing like it is. FIX THIS PLEASE..
Different is Difficult 2/5
By Boss Scagg
I’m not too interested in learning about this new technology , it has it’s advantages yet it is a very difficult process. I try to follow but it is very frustrating...why not keep it simple and have a phone number to call if you run into a problem! for example; I would like to video chat with a friend who is incarcerated and Jaypay has the means of making it happen but don’t show you how!!..why advertise it if you’re going to make it difficult for me to do it!! GIVE Me A phone number to call!! Please
Preloaded videos 3/5
I do love this app and appreciate this app but I would love to be able to send my inmate PRERECORDED videos of our children’s sports games and such instead of having to record everything thru the app only- i wish I could just upload a 30 sec or less video. Is this something we could add or fix!? Pleaseeee!!!!
I’mReceivingNot videos still waiting from a video from March Smh
App keeps crashing 1/5
This app is terrible, I swear I could live off the money waisted on this app. Because I constantly get money taken away from me when I buy stamps or try to receive emails that I never got... app needs serious fixing!
Poor quality 1/5
I have installed and uninstalled! Freezes and I don’t get notifications! It takes days to get one email! Won’t let me sign in! Web address will redirect!
Over a Barrel 1/5
By khaki kharma
Wish I could rate worse than 1 star. The fact that the app slightly changes the keyboard on iOS is reason alone that this is the worst app I’ve ever used. And there are several other big issues. But it’s the only choice if you want to stay in touch.
Wish I could leave 0 stars 1/5
By Gal in the hall
I hate that we are forced to use this garbage app to communicate with inmates. It’s inhumane. I haven’t been able to login for months, contacted support, no response. Garbage.
Highway Robbery 1/5
Yes this gives you the option to stay in contact with your love ones but it’s gonna cost you an arm and a leg for basic things that shouldn’t have a capital gains tax on it!! They ought to be ashamed for charging these prices
Needs improvement 1/5
Cant purchase stamps I even installed and reinstalled the app this is how I mainly contact my fiancé
Constant issues 1/5
I can’t wait until some other company comes into the mix and takes over or competes with JPAY. CONSTANT issues with them. I can’t tell you how many long emails I’ve typed up, just to have this app freeze and not save and it deletes what I just wrote. Extremely frustrating that they can’t get this app to work longer then a couple days before there are more issues. Constant updates but they don’t help or fix these issues.
J Pay stamps 4/5
By Great Great Mother
I’m having the same problem not getting the email I’m sending but still taking out the stamps very frustrating .
This whole app is a scam half of the stuff I send doesn’t go through and I don’t get my stamps back
Please fix 1/5
Why is JPay is always down, it goes down at least 4 times a day Wendy is going on??? This whole app needs a reboot like yesterday
I can’t login 😡 1/5
I been trying to login for days
App login issues 1/5
I already have an account and can log on to the website ,and my login.
This app is becoming trash more and more everyday. It won’t even let me log in half the time. Trash this sh*t
Not working! 2/5
So tired of this app! I’ve been sent messages And have not been able to read them! App won’t let me sign in and very tired of all the money I’ve spent and can’t even log in! Fix the app!
Frequent Bugs & Glitches Highly Inconvenient 1/5
For the amount of fees and money spent by users the app is surprisingly low quality. The developer is slow to update and repair glitches. The “report a bug” feature doesn’t even work in the app making it even harder the report the frequent problems. The app frequently sends notifications that a bee message or videogram is available when nothing has actually been received. The developers know we have no other way to communicate with our incarcerated family members and do nothing to improve the app.