By Ms Whitney
Horrible app. I have to delete and redownload daily.
So grateful for this App! 4/5
By Shan M+
Despite the minor delays I am grateful for this app that allows us to connect with our love ones!
Downloaded the app and created the account but it won’t let me sign in even after I reset the password.
The app works once in s while 2/5
By Ron Eng
Although JPay is an excellent service, don’t bother with us his app. It rarely if ever works. I signed up and had to call daily to tell them it doesn’t work. They’re very nice.
Finally, I decided to use the website which does work.
Don’t waste you’d time using the app.
Not letting me sign in 1/5
I go to sign in and it says unable to perform this request. Using the website and still not receiving my emails. Not a happy person with this app
I downloaded and attempted to use JPay to transfer money to an inmate o read about in the news. I had the correct information and every single time I pressed the “send payment” button I received and error message saying my card was not active. Nope. My card is very active. This app and its owners can be added to the least of cretins that take advantage of those already in financially vulnerable situations. The prison system is corrupt and racist and this app is no different. Ryan Shapiro should be ashamed.
By long live loso
Why does the app freeze when I get a message and I have to go online to read it.. why is he only getting a few of my pictures at a time..
App is messed up 1/5
Every time I open the app, it is stuck on the Send money page and I have no way to view my emails at all. Can we get this fixed???
Inmate / Tablet 1/5
I purchased a tablet for my Loved One.
He said he turned it off and turned it back on. Now all his apps are deleted. He synced it to the kiosk and they Still Won’t Show Up!
Please HELP. Can he send his Tablet back he said it has a warranty On IT!!??!
I don’t understand this app 1/5
I can’t buy stamps or anything one this app
Jpay app 5/5
I purchased stamps around Dec 5th when the promo was going on ... for some reason Louisiana did my get that promo for stamps due to a glitch we were told that we would get reimbursed 3 stamps by that Friday to my knowledge I never received my stamps .... you’ll never answer emails back .. Also I don’t get notifications when I receive a message ..... when are you’ll going to fix this issue .. it had been going on for sometime now .... However this is the ONLY form of communication for some of us and the app does not work correct for I phone users ... it would be greatly appreciated if some one would respond to your email ...
Please add notifications when you receive an email
Not the same as before 3/5
Every time I want to use the app I have to delete and reinstall as it goes into a non loop of not opening
Horrible App Ever!! 1/5
By nae nichelle
I’ve literally downloaded and deleted this app for 2 weeks now and it will not allow me to login, I even changed my pass word. It makes me think that since the app is so crappy to begin with and will not allow you to login, can I trust my bank information on this app and the customer service is horrible!!!!!!! Some one needs to make another app and get rid of this JPay.
It’s just ALRIGHT. 3/5
I use it a lot but a lot of the times it won’t go past the JPay loading screen to your messages and other menu options on the main page.
How about fixing 3/5
The JPay app doesn’t launch every time I open it. I usually have to shut my phone off and turn it back on to get the JPay app to launch. Any chance you can fix this anytime soon.
Snap n send 1/5
Will not let me send pictures. Always gives an error message “system experience error and file cannot be uploaded. Please try again later.”
App doesn’t work 1/5
By jpay doesnt work
This app shouldn’t be available - I get an error that never allows me to login. Customer service said it was a known issue...that was several months ago and it still isn’t fixed.
This is irritating... Message are always delayed if they’re received at all, yu send pix our love ones never receive. When we spend our money buying stamps just to waste them on this crappy app 🙄🙄🙄😒
I can’t even log into the app it used to work just fine on my old phone got a new phone and it’s an iPhone it keeps saying error unable to complete this request at this time!! I can still use my old phone with the app but not my new phone the app is horrible for iPhone whatever update you guys made needs to be fixed ASAP!!
App Keeps Getting Stuck 1/5
By frustrateddd feliciaaa
So everytime I get a notification and go to open the app, the rolling JPay sign is upside down and stays like that. I have to delete and redownload the app or turn my phone off all together to log in. It’s such a headache and by that time I don’t wanna do all of that and I forget or get occupied with something else. And not to mention it takes DAYS and WEEKS to receive a response, letters or pics AND VIDEOS! It’s a waste of money and very frustrating.
I just downloaded the app and it won’t even allow me to sign-in. This app doesn’t even deserve one star considering I was unable to get past the sign-in. It said “ unable to process at this time” have no idea why.
Fix This Problem. 1/5
I will go to the settings menu and can’t read Nothing. Everything is scramble together. Has been like this for over a year.
Not able to send an email 1/5
I went to try and send an email today to an inmate and only option I had was to send money which I do not want to do.
I want to send an email!
Captive Audience 1/5
Their the only game in town, and their user interface reflects that...so many extra steps once they get your payment info...then good luck getting confirmation of emails sent.
Inmates don’t receive emails 1/5
We pay good money to be able to send a receive emails. Only 1 out of every 6 messages I send get delivered. Only 4 out of every 6 they send get delivered. We are not breaking any rules in these messages. There should be no reason they aren’t sent. And they refuse to refund. Switching back to snail mail.
Doesn’t work anymore 1/5
I’ve been using this app for three years or more and it’s always worked fine up until recently. Now it won’t work. Can’t attach pictures, won’t send mail, freezes up, won’t open. Pretty much useless. I just wasted $15 on stamps because the mail won’t send. Save your money and go back to snail mail until a better app is created. Update, 12/20/2018now the app says that the network is down.
A messy mess 1/5
By La Dinero
I can use the app one time but after that it wont even load. I have to keep deleting it and reinstalling it 🤦🏽♀️
App needs updating for iPhone x 2/5
Seriously need to support iphone x and the iPad there so much that this app could use also some major polishing it's a bit clunky for all the money one spends on sending message to inmates
Broke Broke Broke 1/5
The app is stuck on the “send money” page with an important notice in read! Can’t send emails or read them. It’s been this way for some time now... please update your app.
Doesn’t even let me get passed personal info page 1/5
Downloaded the app to pay fees, it’s all the way up to date & wont let me enter my personal information or when I click submit, it says cannot process or enter information at this time. Please help
My account 5/5
By road signs
I can’t get into my account it says I have one and when I tap for got pass word I don’t get an answer email to reset it
Tbh I like JPay because it’s convenient to write my dad from my phone... I feel like it’s a pretty good app to be able to communicate and they get their letters the next day if you send it early mornings... sometimes it’s slow loading my old letters and I thought they were deleted at some point but once my outbox loaded they were all there... so overall this is a good app and I like how simple it is.. I’ve never used the computer version..
By Zaya 😋
This app is really going down hill, it needs a MAJOR update seriously .
Unreliable at best 1/5
What a frustrating app. The only reliable way to use JPay is on the website. Forget the app. It has < 50% probability of working.
Please help... 2/5
I can not log into my app at all am I the only one having trouble??
By Nateela Davis
Going down hill; deleting old messages and stalling; have to delete and install over and over again just to get messages. Sometimes the message doesn’t come in until days later. The notification comes in AFTER the message was sent, or you get the notification and message not there. My cousin thinks we are ignoring her and that’s not the case. It’s this ridiculous app.
Needs to be updated 1/5
My JPay app won’t open.
Media player option is missing 2/5
My JPay does not look like the images you have on the app download. I do not have a media icon and can not purchase media for my friend. They have a J5 tablet and have a media player but your download is not what is on my iPhone.
Why does this app not let me download the app on my phone 4/5
By Sherry gator
Why does this JPay not let me download the app ? And it just goes to the page to send email money etc .... ?
Uninstall & reinstall 2/5
I always have to uninstall this app because it gets stuck and will not open up then reinstall it. It’s very annoying please fix this!!!
My JPay app need to be updated 1/5
In order to read my emails I have to delete the app and download it again on my then not to
Mention I don’t receive my emails until a day or two later or I might not even get them please update my app thanks.... still the same thing going weeks later I’m
Still deleting my app just read my emails
Buying stamps 1/5
It won’t let me purchase any stamps on jpay with my green dot card does Anyone know why ?
Y’all really need to get this fixed my messages are coming in so late and out of order!!!
Not the best 2/5
This app never opens when I click on it, most times I have to uninstall and reinstall before I can log in. Or wIt 2-3 minutes for it to open. It’s annoying 😡
Awful and there is not an iPad app. 2/5
I have used Jpay for over 10 years. It used to be good and reliable. My letters are not delivered on time I do not get letters in a timely fashion. There isn’t an IPad app, the IPhone app does not work well on the IPad.
Not Recommended 3/5
Very frustrating app. The messages don’t send or sends them super late, but for the past month 12/09/18 the email option has been unavailable, so all the stamps I bought have went to waste. I tried emailing them but was given lie after lie after lie.
App crashing 2/5
Everytime i try to send money it crashes right when i submit y’all need to fix that ASAP. My friend in jail needs his money!!
App error? 1/5
I have downloaded this app twice and have to delete it because I know I have a jpay account, I use the website daily. I try to login to the app and get errors, that it can’t be done at this time?? There is no support for the app, I looked on the website to see if there was a reason I can’t login, I can’t find anything. This app that’s supposed to have so many features to keep us in touch with our loved one, and you can’t even login. The first time I tried this app was back in August and still in December the same thing. Think I’ll be sticking to usps.