This app never shows me where I can find a scooter or a bike! I’d love it use it as a mode of transportation but am I just supposed to magically hunt down one of these things??????
How does this not work? 1/5
Had a ton of issues with this app and with the bikes.
1. Couldn’t unlock any bike
2. Started charging me before bike was unlocked
3. Gears broken
4. Could not lock bike and continued to charge me.
The way they have set up this app is that everything slow and annoying about it just seems to add charge time to your trip. Terrible experience.
Such a frustrating app. How many bikes do you have to walk to to get it to work.
Overcharged EVERYTIME 1/5
By Glambert!!! Gianna
Just want to remind other customers to be sure their trips are ending when they park the bike and try to end it. No matter what I try Jump never ends the rides when I try to end it. It’s so infuriating. They will charge me for an extra 20 minutes because there is no way to end it correctly. For this to be such an ongoing issue leads me to believe they don’t care to fix it and who knows how much money they are making from this glitch.
Charged me for rides I never took 1/5
Glitches galore. Disappointing and very inconsistent. I used to be the biggest advocate of these bikes but man, things have really gone downhill. Half of them don’t unlock mechanically properly, the other half won’t connect on the app. Today the app charged me $40 for two bikes I never rode. Reserved each but told me “sorry this bike is not available”. I ended up taking the metro and got a message 20 minutes later asking if I was still riding and that I was being charged for TWO rides I never took.
The customer service has always been great but taking 20 minutes out of your day to find the help # and then 5-7 days to get a refund is NOT WORTH IT. You’re better off walking.
Can’t end rides 1/5
App has a problem where you can’t end your ride without calling support... happened to me twice today. Apps need to work for their primary purpose above all else. Zero stars
Needs Apple Watch app!!!! 4/5
Great app good bikes. Fast speed. Could use an Apple Watch app. (Type in bike number, reserve and hold options would be awesome.)
The bikes are terrible. 1/5
My first bike ride literally left me yelling on the street. Lime has never left me doing this. I hate these bikes, their usage is counter intuitive and the electric motor did not even work thus making it an encumberance. I love LimeBike. Do not use these bikes. I have never had a single problem with lime.
Would be better if it worked on Apple Watch 4/5
It’s frustrating that I can’t reserve a bike with my watch. Great app but should be updated with that feature.
Worst app 1/5
Can’t even download if you don’t have social media. Also tried to put in my number to create an account and can’t verify cause I have a US number but I’m in Mexico.
Fails on login with NO OPTIONS AT ALL to fix it. 1/5
App appears to insist that I create a new account, and then fails because my email address is already taken (by ME!?!?!) idiotic!
Extremely buggy! 1/5
Every time I open this app I am reminded about how terrible this entire service is. Every time I'm hoping to rent a bike, I see at least 3 I cannot.the app is buggy and the GPS spotty - sometimes showing bikes that do not exist. This is frustrating when I'm hoping to get somewhere on time, I often end up walking at least 10 minutes before finding a bike which really defeats the purpose. This is not the quality of app that I would expect from a company like Uber.
HAVE THE PRICES SOMEWHERE ON THE APP like come on I searched through the app and found NOTHING about how much it cost
App doesn’t work half the time 2/5
I’m so disappointed! I love to Jump on a bike for a few miles then walk a few miles but the app doesn’t work half the time. And it’s usually when I’m on my way back home and I want to Jump on a bike again. Suddenly the map doesn’t show where any bikes are and when I happen upon one, the scanner doesn’t work. This has happened so many times it’s ridiculous! Plus the map never shows the boundary of where I can park it so I got charged $25 one time but didn’t know I was out of bounds until after the bike was locked. Frustrating!
Useless in SF 1/5
First scooter has a brake that would trigger throughout my drive for no reason. Lots of headache, time added to trip, wasted effort. Next series of bikes couldn't unlock because app says it can't recognize the state I'm in. Useless time wasting app.
Random fees 1/5
Watch this app closely after every ride. They randomly charge fees, mine was $25, for things like parking, even if you park correctly.
I noticed it and let them know so they removed the fee, but you have to watch them.
Needs Improvement! 3/5
By Gabii B
This is a good app but it keeps malfunctioning!! Please fix it!! I use this app EVERY DAY and every day it won’t let me start, or it won’t let me end my ride, and it charges me for maximum time even if I only used it for 5 minutes!! I love this service but I’m about to stop using it if this issue doesn’t get resolved ASAP!
BEWARE OF PRICE SCAM 1/5
I took an 8 minute trip and travelled maybe 2 miles. They charged me $26!!! That same trip in Uber would have taken 3 minutes and cost $8 best estimate.
$25 next to service area charge???? 1/5
I don’t recommend this app at all. $25 dollar service charge for not parking in the right zone. This app is a scam. Everywhere basically isn’t eligible for parking.
Jump bike ride is too expensive 3/5
The app is great and the service is wonderful. At 6 cents a minute it was quite a lot of fun and very convenient to park the car and ride around town. Then they raised the price to 20 cents a minute and I stopped riding completely.
I actually used to plan to go into downtown and grab a bike and ride to a local brewery or dinner. The bikes were sometimes scarce when I wanted one and I had to walk several blocks sometimes to get one but it was worth it.
It seems that when they put the scooters in that the bike service price went up. Maybe coincidence, who knows? And also there were some bike being ridden around by people who didn’t pay to ride. I saw a guy pulling a trailer with bags of cans and a couple of times they would be sitting in the middle of urban campsites.
Add to that the difficulty of contacting Uber with the things I want to say about pricing and bike riders subsidizing scooter riders. I don’t like scooters and don’t want to help pay for them.
I won’t be riding jump bikes until the price goes down to no more than 10 cents a minute.
Couldn’t add a payment method because it was already added but I had no payment options to choose from. Like I said, messy. As a “technology company,” maybe have your technology work properly? Just a suggestion.
Can’t end a ride 1/5
Since a couple of weeks almost all my rides are impossible to stop, I had to do a claim for all of them which is time consuming.
I have bt active so not sure what is the problem
Jump scooters 1/5
Charged my cousin an extra $25 to park her scooter. It claimed to be a no parking zone but other scooters were in the same area. Lime and Bird scooters are way better.
Bugs and gross bikes 1/5
By pepto memento
Bikes are poorly maintained and the app is extremely buggy. Had to download lyft and walk 10 mins. Bike was cleaner and better maintained.
Worst app ever 1/5
This is bye far The worst bike/scooter app. I live in CA I use jump, Uber, Lyft, lime, bird and Uber/Jumpare the worst. The bikes are always destroyed or the app dose not want to work properly. If you can yourself use lime or the Lyft scooter/bikes use them at least they take care of it get there non functional items out of the fleet. Jump bikes are complete trash. If I could I would give this less than 1 star. Please do not support Uber
Nice bikes, garbage app 1/5
I was only able to end my rides after parking in a no parking zone, and when I threw the bike on the ground. I have ridden your bikes twice.
Put an “end ride” button somewhere you mongs
Can’t use more than one bike 4/5
I will give Jump only 4 stars because you can’t use more than one bike, when you are with your family you want to ride with them.
Because of a strange glitch I was able to rent 3 bikes at the same time but only one once.
Lime has an option named group ride and it works great the only thing I don’t like is that all scooters have to be on the same place.
I hope that Uber understands that by letting their customers use more than one bike at the same time they will multiply the usage without doing anything.
Great Idea, Not So Great Quality Control of Experience 2/5
Jump bikes are really convenient, when they work, which is about 50% of the time. Jump bike needs to be more reliable. Half the time i use Jump, there is an issue: bike mechanically does not allow me to lock it, bike is locked mechanicaly but app does not recognize it as locked in app, brake handles misaligned for difficulty squeezing the brakes, qr code camera snaps photo before qr code is in view box, electric motor does not drive the bike, app says i am out of range to park when i am in range, bike does not shift gears—these are all on different individual experiences and uses. Understandably so, there are many variables and things that could go wrong, but these are fundamental flaws to the functionality of the service and quality of the service.
App is super easy to load and tie to an existing Uber account (based in the US) although, perhaps because I loaded the app while traveling, the help and instruction menus are only in French.
Not very easy use in a language I don’t fully understand.
Hate this service 1/5
Hidden bikes, mechanical issues, supply not in right place 2/5
By Bucky rodent
The success rate of reserving a scooter or bike is about 66% which is terrible. Either the bike is parked underground or indoors, the scooter is missing the scan label. If you’re in a time crunch trying to reach a connection, you’re better off running. Also - getting off the ferry after 8am...there are no scooters close by hardly ever. Get them back to commute nodes ASAP!
Many broken scooters 3/5
Jump is not as reliable as it used to be in DC. The last three scooters that I have attempted to use didn’t work after I had already started the ride. When you end a ride you should get feedback on the scooter so that broken scooters can be fixed and you don’t waste peoples time trying to use a broken scooter. It’s frustrating to have to ensure that I get my money back for broken scooters.
Great when it works but... 1/5
By prudence dogood
The bikes have mechanical issues at least 50% of the time. Not only that but the app has terrible gps and it lags. So you’ll reserve a bike thats one minute away. By the time the app refreshes you find out the bike is in a completely different part of the city. Get it together Uber this is pathetic
First ride was 27 bucks 1/5
Never again. I rode a joke, it cost me a quarter of what I would have bought one used for.
Not sure why, but it just won’t work 1/5
I download it and try to connect via social media since I’m not using my primary phone here and it just won’t connect. I’ve tried deleting and downloading again multiple times with no luck. I see there are a lot of good reviews and people riding the bikes in Rome... it’s just really frustrating for me that I can’t even get the account setup.
Warning about ending trip 3/5
Overall good service. Huge warning though: Uber will keep charging you well after you lock your bike!! Many times it won’t register as ended until a few minutes later. This is Uber’s way of scheming to get more money out of you.
Rarely works 1/5
I’m lucky if I can get the app to load bikes 50% of the time. The help page never loads. I pay the monthly fee to use the bikes, but rarely get the app to work so I can actually use them. Shouldn’t be an issue in the Seattle area. Very disappointing.
Locking bike is flaky 1/5
Locking the bike doesn’t always work. You get charged more $$ than you actually used. No way to request a refund. Will not use again.
Solid Equipment...with Offensively Deceiving Pricing 1/5
The fine print is everything here. Decent scooter - Software paired well - Overall experience was fine...Until I ended my 6 minute ride outside of a pre-designated ride zone and was hit with a $25 surcharge. Clearly this was my fault...However...clearly this is a dubious revenue model that will eliminate consumer loyalty and retention in less time than it takes to download...and delete. Customer service was quick to reverse the charge, under which any circumstances, was blatantly unjustified. Uber uncool.
No located parking areas on app 3/5
It’s so annoying that people are being charged $20 for not parking your bike/scooter in the “correct” spot but it won’t tell you where the “correct” spot is. Next to a bike rack? I still got charged even though it was next to a bike rack surrounded by other scooters. Lime is better only because it shows the locations where you can park. Please fix this, and maybe I’ll come back. I’ll be at lime for now.
Mexico City 👎👎👎👎 1/5
1) Usually full of garbage inside the bike basket.
2) Can take minutes (and keep charging you) before the app realizes that the bike is locked.
3) Customer service is useless in resolving #2. They ask for the bike number, where you picked up and when, where you dropped it off and when. How does Uber not record this info?
Had high hopes. Tried it. Won’t use it again. Mobike, Deezba, and evening Bird/Grin scooters are a far better option. Too bad.
At one point 5 stars 1/5
By Blake Mills
Not anymore. The bike used to be inexpensive which was amazing, even with the bikes having hiccups. But now that they near tripled the price I expect the bike to work properly and not have to pay for the inconvenience the bike gave me.
Weak signal = being overcharged 1/5
My girlfriend and I had a guest from back home join us this weekend. We decided it would be fun to ride the jump scooters for the first time around the Capitol. There was a $5 off promo for your first trip which was great! The downside for me is I wasted the whole 20 mins free waiting for the rest of my group to download the app and input their payment!
Nonetheless, we had a great time. We were going to park our scooters where we had originally picked them up, but decided to explore a little more of our city. On our way back we spotted another set of bike racks closer to where our car was. When I opened my app window it automatically said ride ended and I thought that was pretty easy. But when the other 2 parked beside me they had to push a button that said End ride and then were prompted to take a picture.
I noticed my speedometer was still lit up and contacted support through the app to make sure my ride had ended. The time had continued but apparently once it connected to the system it went back to the correct amount of time. Cool. Next, I looked at my total charge and it was $30 more that the rest of my party. Even without the promo, it should have been about $17. After going back and forth all day with app support, I’ve now been told I parked in a no parking zone.. funny considering the jump bike that was parked there and the other 2 scooters.
I was originally told the vehicle was having trouble connecting to their system. I believe this is the cause of the additional $25 fee, BUT that should not be my problem as the scooter was parked where it was supposed to be.
Not loading bike info 1/5
Constantly get error showing Uber bike not loaded.
Nearly the same cost as getting an Uber 2/5
By PayPal Guy
Taken several trips that were a dollar less than getting an Uber. Also, many many days where there were more nonfunctional bikes than functional ones.
By Ax 🍉
Page 70 dólares en 52 minutos, jamás en mi vida los volveré a usar.
Overcharged by nearly 40% 1/5
Jump would not let me manually end my ride, even after submitting the bike number and taking a photo of the bike locked, in a proper area, and not blocking anything. They continued to charge me for my ride even as the bike I had just docked showed up as “rentable”
You need to provide better controls for users to end their rides, as bird, lime, etc do. Unacceptable
Blatantly predatory, dishonest, and exploitative of customers. 1/5
The app is deliberately designed not to warn you when entering a no parking zone. You will also not be warned that you are starting a vehicle in a red zone until after you have started it, and will be charged $50 for ending your ride exactly where you found it (because “you” have parked it in a red zone), when in reality it was already in the red zone to begin with before you. Today I have been charged 2 $50 fees back to back within 3 minutes of each other in this manner. Of 9 total rides, I have had to dispute 4 transactions. That is nearly 50% of my services that I’ve had to contact them about to present an issue manually.
Restrictions change often and are arbitrarily imposed. The purpose is to exploit customers, especially broke college students on campuses entirely littered with their vehicles, because the service is too cheap and the business model unsustainable - so they must charge $50 no parking zone fees to make a profit.
Dishonest practices, inconsistent policy, and entirely untrustworthy business. Switch to literally any competitor - I have never had such a problem with Skip, Lyft, Lime, or Bird, all of which I use just as regularly. Don’t fall for the “cheaper” price and no activation fee. They will earn it back 50x fold by arbitrarily punishing you with new and ever-rising fees.
***Update: I received an initial response from two agents regarding both $50 back to back no parking fees ($100 total within 3 minutes) and was denied either a waiver or reduction of either fee, even though they originate from the same incident. I have now contacted via the link that was commented under this review. To be determined whether the company actually cares to resolve and curtail such ridiculous charges, or if it is just for show. Will update.
No customer service 1/5
By jumprespond noww
Its been 3-4 days since I tried contacting customer service multiple times about a ride i never did. The scooter didnt work so i was never able to move it. And the app crashed so i couldnt end ride. They charged me $33 and i been trying to contact them about it, and no response at all.