They got tricky ways to charge you extra. 1/5
I paid 24 dollars for the insurance in case my plan changes.
So when I received a red-cross message as an active duty soldier, I had to change my plan, so I called them to cancel the tickets.
Even though I bought the insurance, they rather CANCELLED the insurance and charged me 75 dollars for the cancellation fee, when they should've told me to contact the insurance to get a full refund.
Now since they cancelled my insurance with my tickets, I can't even file a claim through the insurance company.
So whats the point of buying the insurance?
When I have to cancel the ticket they are just gonna charge you cancellation fee and cancel the insurance for you?
This does not make any sense. At all.
No costumer service in Spanish 1/5
Be aware with the charge and also they don’t return any money from you in case of canceling they just keep it like a credit
They charge me for a baby under 2 years like an adult ,, be aware
Does not track all airlines! 👎 2/5
Does not track all airlines. Only track American, Spirit, and United.👎
My Experience 5/5
The experience is awesome. It’s easy to navigate through the system.
Good prices... 4/5
My first flight booked was not the best experience. I had purchased the insurance to be able to change the dates on the flight. When I tried to change my flight for two days later Justfly.com refused saying that I had to go through the airline (Frontier). Frontier refused to change the flight and gave me a super hard time until I got my fiancé on the phone and he somehow got them to honor that “insurance” I had payed for. It was such a hassle and I was very upset. The prices you get though are pretty good. Before I booked with them for $130 one way to Florida from California I had only found tickets for $500 and up. 4 stars for pricing 1 star for customer service.
Boston traveler 5/5
Justfly.com is the only place I look when traveling internationally to Costa Rica....
Awesome international business fares 4/5
By Trish Travel
I was very reluctant to book with this company as I had never heard of them. I got an awesome price for round trip from Orlando to Chang Mai and then from Bangkok to Orlando. I under 5,000 dollars. I flew with an airline that I had never heard of and was told I would have to call them directly to get my seats. It was a challenge as English was not there best language, but it was booked and I did get what I wanted and had no problem at all with any flights. I wasn’t super happy with the quality of the business class on this airline, but it had a flat bed for my 19 hr flight so that was ok with me. I now Check the flights in Just Fly first now. I would have rated this 5 stars but some of the agents I spoke with were not very well trained and could not answer my questions. I did find one who I found that was wonderful and stuck with him. I also had to call and book my own seats which was unusual. Otherwise it would get 5 stars
Scam, stay far away unless you like bleeding money
I’m a happy camper!
Easy and fast with great prices 5/5
By taty schneider
Very easy fast and great prices
All good 5/5
Always easy and good prices
New user, now forever!! 5/5
Great deals all the time. I’m telling everyone I encounter about the app. I travel a lot for business, so this works well for me. Thank you!!!
Debbie Q 5/5
Great app, price and selections!
How Great is This ! 5/5
Thank you for streamlined process. Also, l appreciate amenable pricing on quick notice - so Thank full to you .
Ease and Convenience 5/5
By El Rhyne
When I learned that my mother was terminally ill, with not much time to live; I frantically booked a flight out of desperation, not realizing that I would have to spend a night in Orlando on my way to my destination. Also, I wasn’t aware that I had to take three airplanes to return home. The good news: when I could think clearly, I found an alternative flight, which would allow me to get to my destination within 5 hours; instead of spending the night or taking excessive flights. The people at Justfly.com aided me with the cancellation process. And, made my experience with Justfly.com much more pleasurable.
I would never use this app or this Internet service they were terrible. I went to book a flight and when they emailed me the confirmation number it was totally different than what I had and they would not do anything about it.
4.8 star average is fake 1/5
Worst airline booking app I have experienced. Reloaded re signed in changed email address and even had my kid do it through their email address. No chance
JustFly by night awful 1/5
Good fare price but their app and systems are glitchy with poor customer service by people that barely speak English. I paid extra for seats 26J, 26K and 26L. The app shows 26J, 26K and 26K (not a typo). It shows my wife and daughter in the same seat - a physical impossibility unless my 11 year old daughter sits on my wife’s lap. I’m told it’s just a system issue and not to worry. No refund can be made and nothing they can do. I won’t be surprised if 26L gets assigned to someone else and we’re left separated. I guess you get what you pay for. Won’t book through JustFly ever again.
Quick & easy 5/5
THANK YOU FOR HOW Efficient you are
Pésimo servicio 1/5
Me paso igual que a otras personas, compre la oferta y a la hora de cargar a mi tarjeta me pusieron otro precio y al reclamar me dijeron que los precios cambian en segundos y que ya no podían devolverme el dinero, son de lo peor, he leído que a varios les ha pasado los mismo, es un abuso total
The worst 1/5
I will never use this app again.
My bookings were lost. I could not check in on line, for all their ‘how can we help’ questions I could not get anyone to help!!! And my one star rating was too many stars
My flight 3/5
Was a little frustrated that I need a flight to Florida for my moms heart surgery. I found a good deal, was booking it and then it said at last minute that flight increased by 50 dollars.... that was annoying
Business Owner 5/5
Justfly.com is quick simple way to book airfares.
I love Justfly.com ❤️🙏
ANANTH Iyer 5/5
Best site to get both domestic and international flights
It’s just perfect 5/5
I only use this app and I recommend it
Fast and easy
I’m so sick of just fly sending alerts saying sale or cheaper flights act now then you get on the site it’s no difference! Also if you sign in on diff devices you will get diff prices! I do not trust this company and would never book at flight with them nor recommend them to anyone!
This App Rocks! 5/5
Quick and easy to set up account. Great price comparisons! A must have for travelers!!!
Great app so far 5/5
By Old School Coffee Co
It’s the first time I used this app and it was a good smooth experience.
A SCAM!!!! 1/5
AVOID THIS TRAVEL AGENCY AT ALL COSTS!! THEY ARE A HUGE SCAM!
They offer rates that seem too good to be true, and that’s because THEY ARE!
Last year, I booked a flight home for thanksgiving through them. I had made the reservation late at night and thought it was odd that I didn’t immediately get my confirmation email. But... I had screen shot the flight info and my confirmation number, so I figured maybe it was just delayed and that I’d probably receive it in the morning.
The next day I was rushed to work and forgot all about it. Two days later I check back to my email and see the confirmation, FOR THE OPPOSITE CITIES!
I had booked from PDX to LAX and back.. I have the screen shot of those flights! The confirmation I was sent was for flights from LAX to PDX and back. The opposite of what I was 10000% positive that I had booked! And had proof!!
I called customer service and was told there is nothing they could do. They refused to acknowledge that I had proof of this being their mistake. They tried to convince me of everything under the sun, from it being a “glitch on my phone” to me “falsifying the image” ! No joke. Spoke to 4 different people on their end. They’re all incompetent, evil scammers. Then i stupidly. STUPIDLY!! Took a supposed deal, to pay $50 per ticket to keep my $350 credit and be able to rebook new flights using that credit.
But when I tried to rebook, their once dirt cheap air fairs have now tripled!! And to even rebook I’d have to pay another $250 on top of the flight credit!!
They rooked me for $450 and there is nothing I have been able to do about it.
They’re the absolute worse!!!! I wish I had read reviews before I booked!!!
Watch out 3/5
Watch out- u can get cheap tickets but they have many strategies for trying to trick u to spend massive amounts more in upgrades etc. essentially- the privilege of picking a seat almost cost me 500 dollars on a 200 dollar ticket. Found it impossible to choose a seat otherwise- even a middle seat at back of plane.
DON ‘T BUY your flight here!!!! 1/5
Hidden charge！！ Ticket information error！！Very bed customer service！！please don’t use this sh!t to buy your flight! It will make you feel you‘re throw your money away！I can’t get my money back, so I don’t want anybody same as me.
Love this site!! 5/5
This site is very user friendly, has the lowest prices and had great options for us to choose from for our trip!! Love it!!
Fast booking 5/5
It took me a couple days to decide when would I travel. Once I found the right airfare, it was a breeze !
Easy to get away 5/5
It’s been a pleasure to book with JustFly. They find the best prices quickly and make booking the flights so easy. This is my second time using JustFly, but it won’t be my last.
Why tf is it not letting me to confirm and book
Zero stars 1/5
I tried to purchase a round trip ticket, international, for some reason the site gave me an error message saying my purchase could not be completed and to try again. Turns out only my return flight was scheduled but not my departure. I called customer service to ask and I was assured that flight was canceled and I would see a credit in my card 24-48 hrs. After 48 hrs I called the airlines since I didn’t see my credit and my flight was still scheduled. And now I couldn’t cancel myself since it had been longer than 24 hrs. I am trying to speak with some one at JustFly cust serv. And as soon as I explain the problem they suddenly don’t speak English. Plus I’ve been on hold for over an hour and nothing. DO NOT use JustFly. Terrible service. I’m out $903. Like I have extra $$ to just give away.
Worst customer service 1/5
The worst side for tickets. It is true that give you low prices but when it's your turn to claim for money they are the worst. I bought an insurance that they offer you at the moment and they tell me that it did not cover cancellation after 24 hours and I lost the money of two flights plus insurance. Then I buy another insurance that they say that will help me, not even for active dutty orders (i can’t control military orders) so i lost the money of two flights and two insurance.
Definitely fast and easy
Please do not send me anymore alerts about spirit airlines I will Never fly them against n
Still suffering from
Back injury from seats in Tampa flight in July 2018
Senior Product Manager. 5/5
Yes it was indeed very straightforward to use the app and book my flight.
Love the variety! 5/5
By Gerry Gerken
Finding flights on a thin route (ABQ-RDM) is often a headache. It took a few minutes to look for convenient flights, but once I found them the process was sweet!
Traveling to Atlanta, GA 5/5
My second time using you guys and I love it!!
Hidden cost scam 1/5
Unreliable booking. Once you pay them you are screwed. Charged me 3000 to change a flight whereas a new one just costs 700.
They book fly that doesn’t exist!!
Great rates 5/5
So easy to use. Great rates!
Always easy 5/5
By Carty 434
Always easy to book
Bad company,be careful!!! 1/5
By john boiko
I will never buy thickest with them,I cancelled the flight and they didn’t want to return my money 🤦♂️!!!
Most Efficient Flight App 5/5
By Gabi Lovve
Love this site/app!!