Crashes consistently 2/5
Was pretty useful but the latest version crashes every time I open test results for a family member.
New announcement of Pharmacy update locks up with no way out but to force close the app! 1/5
The splash screen announcing changes to the Pharmacy piece of the app locks up my screen. I have to force close the app, then reopen and log back. Then and ONLY then am I able to proceed with any feature in the app. Aggravating.
I use this app for EVERYTHING 5/5
I prefer to do everything online and this app is so perfect for that.
Just as the description reads...all in one place and so easily accessible.
Can’t get past opening ad 1/5
Since the update, it sticks on the ad about Pharmacy RX which renders it useless. App for a single ad.
I can’t make appointments, please fix this !
Seems to be untested 1/5
App always crashes when trying to view test results. With updates other parts randomly cause crashes, and it often does not even have integrated display but just opens a web page inside the app. Better to just use the website.
This app is junk tried to make appointment and it did not work properly
Missing data 2/5
By J Langham
The app has fields for test result dates that are nevertheless blank and also implies with an icon that you can look at your results graphically over time but it doesn’t work. This has been broken for several versions. Any plans to fix it?
Can’t log in 1/5
By El Mexipino
I can’t log in. It keeps telling me that my name and ID don’t match
Messed up 1/5
Just installed the new update....Great update (not)... it shows the screen about how wonderful the new update is and you can't get past that screen! Really??
Lose EVERYTHING I type when scrolling down 1/5
When composing a message if I scroll down to see what the doctor wrote my message disappears and I will lose everything I wrote. This is not a new bug and has been going on for a long time.
This kind of gross negligence is unacceptable.
Still can’t seem to make appointments 2/5
This is the second update I’ve installed and I still can’t seem to make an appointment through the app! Checking test results, checking future appointments and everything else the app offers is nice but my main desire is to be able to make an appointment through the app - calling to make an appointment is not always a great experience. Also, it would be nice to be able to make DIFFERENT types of appointments, i.e. eye exams, dermatology, therapy, etc.
Need Information 4/5
How do get from one screen to another? Email said to go here for billing information but all I see is the New Update screen and no information on how to get to another screen. Really disappointed!
Worst update ever... 2/5
Why is there a need to update this app??? It was working fine before but as soon as i updated it failed and refuses to open the app...now how am i going to see my labs???and msg my doctor??
New update crashes 3/5
The app was working well until the most recent update. I updated today and now it crashes every time I try to check test results. Please fix. Thanks
It’s great but don’t rely on the meds ordering process 3/5
You still have to call the pharmacy when ordering your meds. Often, very often enough to be maddening, the online order never makes it to the pharmacy. They haven’t gotten the head to communicate with the paws. In short, if your goal is to have your meds in a bag ready for you, verbal communication is required. Otherwise, “take a seat.”
Even if you get an email or notification that “your order is ready.”
The rest of the site is pretty awesome.
Pretty good app. 3/5
I would like to be able to switch to different accounts in my family within the app.
Slow loading times ruins the app 2/5
While the app functionality is not bad the loading times are terrible which is the same issue that plagues the website. Maybe if Kaiser invested in decent servers the app would be better, as it is the app is barely useful.
Newest bug fixes introduced more bugs 2/5
By Carol at The Cats
I am now unable to view test results
Latest Update in June 1/5
By Lisa N0913
I use this for getting my labs, checking appointments, etc.... on my iPad. I have it set to use Touch ID to open (have it on my phone to remember the lady that I handle her medical care and finances as her Power of Attorney). Now it sits with notice of Updated and something about checking out the refill streamline. Can’t get to the actual app to check what I needed to do. Sad.
Awesome app only issue is it doesn’t let me make any appointments on the website
Latest update failure 1/5
I opened my previous app to email my doctor and it got stuck on a new pharmacy update ad.
I checked to see if there was a new update and there was. I updated and still have the same problem.
Fix this app NOW! It’s useless! Can’t email doctor, can’t order my prescriptions.
I had a kaiser permanent insurance for 4 years
The best customer service and I love the app, because it’s easy to see your lab results and easy to contact your doctor
I wish you could make appointments with a specialist who you regularly see for an ongoing health condition. You’re just limited to your primary doctor.
With the most recent update the app crashes when trying to access lab results.
Please fix update 1/5
Had not been working for the past week since the update. It doesn’t even let me email my doctor like I was able to before. Currently it says I have no primary care physician and system error.
Needs work 1/5
I get booted from the app multiple times. I’ve set up faceid several times, and often need to re-do the setup. Very glitchy and unstable.
Reordering meds change , why ? 2/5
I wish this app was more helpful and less complicated to use . I used to be able to reorder meds with the option to pick up meds at the pharmacy , now it only gives me the option mail to home . Also I get emails telling me I have info about last visit and when I click on it and go to the app I can never view it . I only gave it two stars because I want it to be a better app . I love the idea of having this app live up to its potential.
Can’t access Test Results section without the app crashing.
Cant schedule a doctors appointment 1/5
By toy triste
That is the only reason I downloaded this app, but it does not allow it, it just don’t give you any options,
Needs landscape mode 3/5
It’s extremely frustrating to have to accommodate portrait mode this app displays. My iPad case orients (as most cases do) my tablet in landscape. My iPad case also has a Bluetooth keyboard, so if I need to type something, I’m stuck having to view the app sideways.
Technically BAD!!!! 1/5
Why is it just saying Tech difficulties pls call again!!!!
Bad bad bad! Fix it immediately!
This Update will not run on iPad 4/5
This latest update starts with a splash screen touting the benefits of the new Prescription features, but you can’t leave it in an iPad running iOS 12.2. It works fine on my iPhone. On the iPad it cuts off the bottom, where you can get out of the screen. Otherwise an Outstanding program.
Few issues 2/5
Love having access to an app but a few issues need to be fixed.
First it gets stuck in the screen that advises to call emergency when trying To make an appt. it just sits there and it happens over and over so I can’t schedule any appts. I have to just come back later and hope it will work that time.
Second it crashes for lab results. Select the desired results and the app crashes.
Would be great to get these fixed!
Update froze my iPad. The OK button did not appear
Love my KP App 5/5
I love this app!!!! Everything is there included from the site. Everything is at your fingertips.....I’m dealing with cancer... treatment is over.... things are looking great.... it’s so easy to manage my appts, tests, labs, and meds. Easy to make any changes!!! I’m thoroughly impressed!!!!!! I’ve had Kaiser my entire adult life and have NEVER been disappointed.... my cancer team worked together flawlessly..... could not be more happy to be alive and kicking!!! HA!!!! If you have Kaiser, YOU NEED THIS APP!!!!!!!!!!
I’m really disappointed on this app because u can’t add your children to your account To make appointments for them and view history.
Touch ID Doesn’t Work 2/5
By Customer XX
Logging into the app is annoying. Can you fix Touch ID?
Decent but a couple bugs need some adjusting 3/5
I’m usually unable to see the professional bill statements under Bill Pay and sometimes can’t even check my payment history through the app. This is not a huge inconvenience since I can look online but it would be good to know for adjusting and updating.
Terrific app 5/5
This does all that I need it to including a quick login.
This app allows me to send emails including any pictures if needed directly to my doctors as well as schedule and change appointments as needed. I like that my lab results are shown immediately here as well. This is the perfect app for Kaiser.
Won’t let me schedule an appointment, waitlist or an evisit, no matter how many times I start over, quit the app or restart my iphone. For each scenario, it takes me to a page with an schedule header, a disclaimer and no other content.
Have had no problems with Pharmacy orders or accessing medical records.
But the appointment functionality is abysmal.
KEEPS RESETTING TOUCH ID 2/5
This app gets so frustrating as it continues to reset my Touch ID option. If it wasn’t for my passkey feature, I’d have to manually enter a password every time I use it- AFTER having already changed my settings to the Touch ID feature. Seems pointless to offer it if the app isn’t going to withhold the feature. MAKE IT WORK, KAISER!
Where is my medical record number 1/5
What I am not going to do is carry another plastic card around. I can’t verify my prescription online without MR # and I don’t plan on memorizing it either. Why is it nowhere in the app?
Touch ID sign on 2/5
After setting up the touch ID sign on and then signing out, when you kill the app and reload it, the touch ID sign on is not prompted and the switch is turned off when checking if the option is enabled under Settings.
Doesn’t work 1/5
App not working, won’t allow me to schedule an appointment which is why I downloaded this in the first place. Please fix! 😕
Just completely worthless. Impossible to make an appointment via app.
Face I.D. 4/5
Good app; however, face I.D. Stopped working. I go through all the steps; however it never sticks. Please fix this
Family add on 2/5
It would be nice as a parent if you can add your childs kp card mrn on file with yours for emergency’s, or urgent care visits etc. There is no option for that.
By Wild Spirit
Booking appointments through the app no longer works. It just gives a perpetual error.