Has Plenty if Bugs 3/5
Was this...was this tested? It works okay, but there are constant bugs. For example, there are sometimes unclickable links, like when I tried to click the link to print the check-in QR code...no response at all. Other times, a pop-up, um, pops up halfway off the page, as if this were programmed for a full web page (or an iPad?) and very crudely ported into an iPhone app.
No digital membership card? 2/5
I downloaded this to get a digital membership card so I didn’t have to carry the physical one with me. But I see it’s not available in the Northern CA region. Please fix.
App crashes, cant order meds 1/5
I have the latest update for this app, when i select “ pick up at a pharmacy “ the app crashes. piece of junk app i had to order meds through the phone system.
Face ID Does Not Work 2/5
Face ID does not work after I change it as a setting to unlock the app. I tried several times but it seems to not save the setting. It’s still prompts me to type in my password.
FaceID doesn’t work 3/5
App is great except Face ID doesn’t work even went set.
Downloaded the app yet it still wants me to go to Kaiser.org Simplify your apps... too much going back and forth to get what you need. Gave it 1 star because I can’t give it any lower rating.
It Works 5/5
Please add Apple Wallet for the membership card and/ or QR Codes for regular and express check-in.
App doesn’t work for just Dental Members 1/5
I only have dental coverage with Kaiser, no medical. Neither the app nor the website KP.org lets me use online services such as make/view appointments, view documents. This is super frustrating, because if I need any medical history documents, I have to call to request documents, fill out a form and wait at least two weeks when I can access my documents almost immediately using the app. Scheduling appointments are a hassle as well. Please add support for members with only dental coverage!
Great App 5/5
This app works great! Never had any problems with it.
Be ready to wait 1/5
This mobile app will stop working in the middle of initial registration. At that point your only option is to be MAILED a temporary password. Not worth the download, it will just give you a headache.
message responses are broken 2/5
I can’t respond to messages from my doctor anymore for some reason. This is a new development.
I get a black bar on the top of the screen saying the message failed to send, and there’s an option to retry sending or delete the message. The resend option doesn’t do anything.
Major bug 1/5
While composing a new message, if scrolling down to see the previous message you’ll lose everything you wrote. Very frustrating.
Kaiser website review 1/5
The website is only good for cell phone but it should also be available for iPad. It is very hard to read sideways when working on iPad. They should have website for tablet also.
Easy to use 4/5
I love the KP app. It's super user friendly and has a simple interface. I love booking appointments online and think it's the best feature on the app. However, I would love it if I could make an appointment with a therapist through the app as well. This would be especially useful for people who get nervous to call. That's my only suggestion!
cannot make or view appointments 1/5
keeps saying “online scheduling not available to you at this time” - tech support was no help :(
Effective app! 👍 5/5
Very nice and effective
It works well
Good Doctors mediocre app 3/5
Too frequent that the app updates
Good app. 4/5
I find this to meet most of my needs.
Almost perfect (Reminder Option) 4/5
Ok so I waited to review only because I thought the app was ok but kind of missed a few important things but now you have added what I think was missing now all you need to do is add a reminder option and you would be perfect!
Oh and I will 5 star you then...
Won’t open 1/5
By p. picasso
Stays on blue screen.
When I go to order refill on prescription and choose pharmacy location it crashes and kicks me out and have to start log in again. I have to call the refill in, instead of using the app. Worked well a few months ago
Can’t access to lab results 3/5
After the update and still can’t access to my lab results. Android version works fine. App was working before iOS 11.0 update.
By The Bui's
Why offer this useless app when all of the receptionist refuses to accept it when I show it to them? FIRE all receptionist that refuses to use technology and hire those who embrace it.
Add a pill reminder 5/5
By Brody 24/7
There should be an ability to scan the prescription bottle for refills .
Absolutely unacceptable 1/5
As of December 31, 2017, the Kaiser Foundation Health Plan and Kaiser Foundation Hospitals reported a combined $3.8 billion in net income on $72.7 billion in operating revenues.
Despite this, the iPhone app looks and feels like a broken website from the 90’s. It’s beyond ridiculous for a top tier healthcare provider.
Blood work needed 3/5
Why doesn't the app tell you when you have blood work and what orders have been placed for you. This would be so helpful.
FaceID keeps turning off! 3/5
Despite the latest update promising bug fixes, FaceID still turns off after enabling and will not work reliably! Please fix.
I expect better from Kaiser 2/5
Notifications don’t work, I miss out on messages and other important updates.
When a doctor or a clinic responds, I cannot reply back. I have to create a new message thread to continue the conversation. Or is this because they don’t want to hear back from a patient?
Pls fix FaceID sign-in : FIXED NOW 5/5
KP Tech Support responded to my email & instructed me to delete the app, restart the phone and download back the app. That's it. FaceID works again! Enjoying this great & easy to use app again!
It's a great app but now the FaceID does not work anymore. You still need to type-in your password after FaceID even if "remember me" box is checked. Please fix.
Does not support landscape 1/5
Not convenient to use this app with an IPAD using a keyboard. The app doesn’t use landscape mode. Therefore not practical for typing a message to my doctor. The developer should fix this weakness.
Never works 2/5
It would be nice if the app actually worked. Being my first time with kaiser I’m not impressed at all. App doesn’t work and neither does the website half the time. Disappointing.
Good working app 5/5
I am using this app since may and really like it. 😊
Pretty much useless 1/5
Make an appointment: Access Denied
View a prescription: Don’t have permission
Medical records: Access Denied
Bills: ironically this is the only area with information on bill payment history.
App for photo ID 1/5
I've downloaded the app on m uh iPhone 8 plus and I don't see the card icon.
Touch ID is not working 1/5
By Yu Lin 12345
Touch ID is not working after awhile. The video call app is a separate app, which could be considered add into the main Kaiser app to avoid lots of duplicate features in both apps.
System errors 1/5
I can’t even view tests any more without the app showing “system errors”. That’s the app error, not a system error on my phone. It worked a for a while again after reinstalling the app, but now it’s failing again.
This shouldn’t be so problematic considering it’s basically the mobile version of the kp.org website, where tests can be viewed just fine.
Can’t make a appointment with the app
Keep giving us more features that don't work! 1/5
Here's a clue for developers; instead of adding more features that don't work, make the ones you already have actually work. I know it's a radical concept, but give it a try for a change.
Fix bugs 1/5
This App is not working well
I’ve been trying to log in the Whole day and isn’t working
App doesn’t work 1/5
After the upgrade the app no longer works.
Much left to improve 2/5
First installed the app a couple of months ago and used it for the first time since last update. The app is now incredibly slow and I received numerous network error messages. It was much easier to logon, see information and schedule an appointment. Now, the process takes three times longer and requires starting over most of the time.
Having issues 1/5
Won’t connect keep getting system unavailable
Not able to log in 2/5
Love the convenience of the app but unable to log on right now thru multiple actors over the past 4 hours. Error message keeps popping up.
It’s really good for what it does. 5/5
I’m very critical, and I don’t know what the one star reviews are seeing. This app has always worked fine for me, I find it a very useful tool. Test results, prescription refills, works great. Maybe they are using an old version of iOS or something, but this app is far from bad on a recent iPhone for the last three or four years.
Message function and random issues 2/5
A main issue I notice is with the messages within the app. I am not able to reply to messages I have received from my doctor. I have to compose a new one each time in order to respond. This causes us to lose the previous messages for context because it also only allows 100 characters when composing a new message. Also, the punctuation is messed up when sending and receiving messages. My doctor probably thinks I’m an idiot because of what the app does. For instance, instead of an apostrophe, it will put a question mark (haven?t). The app has other random issues that others have mentioned.
Can’t schedule appointment 2/5
The app is much more user friendly than the website, yet still, I can’t schedule an appointment in the East Los Angeles office in Southern California. It seems that every other office is available, minus this one. What’s up with that?
Doesn’t work 1/5
I want the pharmacy and the app won’t let me leave Find a Doctor.
Ok but needs a lot of work 2/5
Finger print is completely broken
Needs a couple things 3/5
Would like to see SoCal Health Records support for Apple Health app.
Also, would be nice to have my digital card on Apple Wallet.