Badd app 1/5
Can not pay bills with the app! It make me pay bills late !!!
Bills not viewable in app 1/5
By Buch Green
Also slow! Looks like some sub-par web to iOS implementation instead of natively developed app
Can’t make an appointment 2/5
This app has never worked for me to make an appointment. Even now with a new update, it says,
“We’re sorry! This page is currently unavailable. It’s address may have changed or it may have been removed permanently.”
How is this? You made an app that doesn’t link to your own network to make appointments. It’s good for knowing appointments made and prescriptions I have but that’s all I use it for so I really don’t get much out of it since the most important thing for me is to make an appointment to see my doctor. In fact, trying to make an appointment using the app just went from bad to worse.
Doesn’t Load 1/5
Since last update I can no longer even log in. When opening the app it stays at a blank blue screen.
Not Loading 1/5
The app is horrible. It was not loading the verification in 90 secs and I have to close and cannot restart registration.
Doesnt work, just go to the browser 1/5
Tried to sign in and it didnt work. Didn’t recognize my id and password. I quadruple checked each time that im inputting what its asking and didnt work.
I go on the browser once and it worked without fail... dont use this its garbage
No Point Of App 1/5
What’s the point of this app when you can not login while traveling? I need to pay my premium and KP will not load. 😡
Somehow keeps getting worse. 1/5
Can’t even book an appointment. Get your sh*t together, seriously
One complaint is the FaceID option. Once you logout, it’s logs you back in again using FaceID without asking you. So you have to face the phone away from you after logging out so it doesn’t try to log you back in. Very annoying. There should be a FaceID button so it gives you the option to login using FaceID.
I can’t book appointment on the app 2/5
The developer needs to fix this.
Just avoid this company in general 1/5
The login was not user-friendly and had an false error message. Overall, this app is not very well executed. Also, Kaiser in general does not offer very good care, so just choose another health care provider; they’ll probably have a better app anyway.
Unable to make appts 3/5
Soooo for some strange reason I’m not able to schedule an appt thru the app. I always have to call. I go through the steps and I’m assuming when it’s time for me to pick a time and day, the page don’t load. Plz fix
Needs work 2/5
The test results screen is still a disaster. It always shows unread first, even if they’re 5 years old. No option to sort by most recent. To find your latest results, you have to scroll and scroll and scroll...
Never works. 1/5
The app never works. I can ver look at my test results not make an appointment. It’s so frustrating. What’s the point.
Well it WAS a good app 1/5
Now it just puts you in an infinite loop of “if you’re having a medical or psychiatric emergency please call or go to the nearest facility” when trying to make an appointment. Then you have to start over to make an appointment and it pops up again. 😒🙄
Landscape for IPad, please 1/5
This is the only app on my iPad that is a poorly scaled-up portrait mode phone app from circa 2012. Come on, folks, we can do better.
Unable to schedule through app 1/5
Can’t click through continue
Empty bills 1/5
Bills display as empty blank pages
By Border xing
An organization as big as Kaiser should have an app that is better developed than this one. There are some useful features and they are handy when they work. Too many functions work sporadically or not at all. Overall the app design is old, not particularly user friendly and uninspired. Sadly, KP customers have no alternative if we want to interact via mobile.
App fails to get past log in more than 40% of attempts. Renders it unusable when you need it.
Unable to schedule appointments 1/5
When trying to schedule appointments the screen saying you should call 911 if you think this is an emergency comes up and you can close it but then it just takes you back and won’t take you any further where you can actually schedule something.
Not bad, still needs more work 3/5
This app works very well for scheduling appointments and filling prescriptions and using the Kaiser email system. However there’s still serval things it could do better. When filling out patient improvement forms it will not take you to the top of the next page when you press continue, but rather to the same section of digital page you were on and you need to scroll up. Update: You can now use a QR code to check in at some locations.
Decent app with some bugs 3/5
When viewing your member card or lab test results you are unable to go back with the back button on the upper left on my iPhone XS Max. You Have to completely exit the app and re-enter it.
Cannot find digital ID card 3/5
By A user~
I cannot find the digital ID card. I have the latested version - No update button in apple store. I feel thats a pretty important feature....could you please fix?
App performance 1/5
It's ironic the I get a message recommending I the app to reorder my prescriptions which I have been doing for many years, at the same time that I have been getting a "system error" message all morning. Had to reorder by phone.
Updates irrelevant 1/5
By <3 julia
I don’t understand why I can more easily schedule a prenatal 2 (not even 1? Why start at higher levels than a first visit?) appointment, presumably because of my age and gender, than a visit to departments I most go to and need to go to. I don’t even have the option to schedule a visit via app to what should be clearly relevant to me.
Love the app 4/5
With features like finger print login, fixed refill issue, appointments, and lab tests..... I like the app.
Pretty useless 1/5
Can’t fill prescriptions, can’t reply to doctors messages, and the main thing that frustrates me is you can’t make an appointment! It says the page has been removed, but you can close out of that notification and it does take you to the booking page. After that, you can select a location and date, but it says no appointments are available- at first i thought there just weren’t any on days i can go in, but checked months ahead and it says the same! Please fix this app!
Horrible update 2/5
I never complain about updates, but this time I feel I just need to speak my mind. I always refill my prescriptions on the app. but this update won’t allow me to. Now I have to call in my refill on the phone the old fashion way which I’ll need my bottle and the numbers and punch the number on the key pad and that is very slow and mistake prone. I hate it. Call me spoiled, but I’m used to it and I like it much better on the app. :(
Cannot reply to doctor’s message 1/5
Why is the reply button grayed out? I am unable to reply to my doctor’s messages. How am I supposed to answer their questions?
Prescription Refill Feature GONE 1/5
Fix this please, I’ve realized the ability to refill prescriptions is now just not there. BIG problem that is for a lot of people.
Making an appointment is difficult! 1/5
App developers... you need to fix this! I can’t make an appointment through the app.
Downloaded app to get ID card no luck 2/5
The photo shows that I can get my medical record #. However, when I sign in. I don’t have that option for me & my children. My wallet was recently stolen & I have no way to get their kaiser numbers via self service.
You took away major features? 3/5
By K.A. Livi
What happened to my Member ID and being able to put it in my wallet? Where’s the edit profile and picture option? Some stuff went missing recently...bring it back please
By Graciela K
I would like to access my past doctors’ visits on the mobile APP. To be able to do that, I need to log into the web page.
Why not have a web page APP? Is there one???
Can’t open the hospital bill 1/5
Can’t open the hospital bill
Can’t Set Appointments 2/5
The “new appointment” button has been broken or months and redirecting to a 404 page. Not sure why this critical feature hasn’t been fixed yet - how has no one noticed this?
Fix this. 1/5
The one thing i need this app to do, pay my premium bill, is the one thing you can’t do.
Face-ID Doesn’t stay enabled. 3/5
Every time I open the app, Face-ID is disabled and I have to re-enter my password.
Not Up to Par 3/5
The app doesn’t support landscape mode on iPad, and the user interface is outdated. The functionality it claims to provide is there, but it’s cumbersome to use. The kp.org website provides a better user experience on iPad.
By Em geeeeeeee
I don’t know what’s going on but it’s not letting me send my doctor a message! I’ve tried the past week and I haven’t been able to.
Family plan 1/5
Only giving this app 2 stars because it does not have a “family” multiple medical record number viewing option. I have myself, spouse, and 3 young daughters and I can’t access all of our info unless I set everything up, individually? I could understand anyone that’s over 18 having their own log in, but what about for me, for my children? I will NOT create gmail accounts for each of my toddlers so I can log into this app.
Does anyone have info on this? Maybe I’m not using the app right, and it actually does have this option?
Doesn’t work anymore 1/5
By Frustrated SLP
I can never seem to log on anymore, even with the correct info. It always times out
Not working at all 1/5
I don’t know what’s going on with the app but it’s not letting me set any appointment this way.... can I get some help??? I have an iPhone 8+ so it should work...
Good idea for an app terrible execution 2/5
This app makes a couple things a lot easier, but the rest is just frustrating with how long it takes to load. If it ever loads at all.
Utter Garbage 1/5
Barely functioning. Video calls don’t work. If you want to do anything worthwhile don’t bother. Amazing that anyone believed this was worth being put in the hands of patients.
Not very useful 1/5
By Little Pooobah
The e-visit function just takes you to a blank page and sits there doing nothing forever. I can’t even find out how to get a flu shot. The functionality is extremely limited—a kindergarten-level design. I wasted 45 minutes (trying both the app and the Kaiser website) trying to find out this simple piece of information. I NEVER DID find out how to get a flu shot.
They need to hire an actual web designer and programmers, all of whom have already graduated from middle school.
Awful interphase 1/5
I cannot believe that a company that earns billions of dollars cannot come with a reliable app. Awful to schedule appointments, I ended up having to use my desktop. It is not well coded and interphase is not friendly
Overall it's a good app with everything you'd need, however the speed and responsiveness of it is horrible. Scheduling an appointment took over 10 minutes due to the page jumping up and down out of nowhere and when typing, it lags more than Windows 95. Whatever update needs to happen, NEEDS to happen. Very inconvenient to be paying so much monthly for service and be returned with an app with such slow speed like this.