Really surprised by the small amount of downloads this app has . It’s perfect in every way don’t see any problems with it . I am not sure why it got a 3.1
I like that I can make some appointments and communicate with my doctors on the app. However, I wish there was the availability to cancel appointments through the app as well. I had to hold on the phone for 15 mins just to cancel an appointment.
At least half the time there is something that I can’t pull up or I get an error message and am unable to access. Then I have to wait and go back later to try again. Very frustrating.
Phone App 5/5
By New kp member
I find it so easy to use. It’s a great feature to go online and obtain all the information that Kaiser has to offer. It’s easier than on my iPad. The only thing about the iPad is I have it sitting sideways on a keyboard and the app won’t rotate. Maybe you can make an app for computer/iPad so it opens sideways.
I think Kaiser is a money grubbing, overly encumbered, intentionally convoluted “healthcare” provider whose true top priority is sticking it to the person in need. I can’t even get on a phone with someone because the links are all broken and I won’t get the healthcare I need.
A LONG way from even an average app 2/5
As a QA lead, I recognize apps that are poorly designed and implemented; this app fits that description well. Some of the major problems: exiting the app via the home button does NOT log you out, securely closing the app; going down several layers (such as looking at test results) requires the user to go back-back-back-back to a page where one can access the menus to sign-out; on my iPad 12.9, I MUST use the app in portrait because that’s the way it was coded; this app is somehow split off from other functions that should be accessible. There are many other issues needing work.
Kaiser should get someone familiar with QA and UI design to update this app. It has not been updated since November 2016.
Very useful app 5/5
Hi! I use this app several times a week. It’s great for ordering refills and I love being able to track my shipments right from the app!
Making an appointment is easy, as is emailing your doctor.
Overall, great work on this app!
Can't make appointment 1/5
As title, what the hell
I love this app it keeps me well informed and it’s so much easier corresponding with the Doctors. I am only a message away of my favorite Dr Arora whenever I send him a message he responds right away.
does what i need but 4/5
By Marcie Callahan
need to update the app for iphone x support!
Broken for weeks 1/5
This app has been improving but it has been broken for weeks. I can not login as it constantly asking for a WiFi connection. It does not work even when I’m on WiFi. Login is impossible. Please fix. This is a health app by a major company. It’s unacceptable.
Can’t pay monthly premium on this app. Deleted right away. Worthless.
Doesn't update 2/5
Was working great until latest update forced me to update and update won't complete on my iPhone
Critical bug 1/5
There is a really bad bug with the new update, whenever you scroll down to read the previous messages from your doctor (in the message compose page), your reply gets erased and you have to start writing it all over again. Very frustrating.
Horrible app 1/5
Constant appts 3/5
Would be nice if you could click on the address and maps would open. You can only click on the phone number in the appointments. Other than that it’s a very friendly appt.
Useful App for Managing Family Healthcare 5/5
I can manage my healthcare and my kids’ appointments easily with this great app.
Terrible Update 1/5
Cannot login.Previous updates have worked great, this one has many bugs and is very slow compared to others. Unable to upload pictures to send to doctor no matter if it’s and large or small size document. Very disappointed in this update as I virtually cannot use it.
Message center 3/5
I like the app, but got a rude surprise when I went select/copy/paste into Evernote. There was nothing to paste— it hadn’t copied. Glad I didn’t cut instead of copy.
Great way to get test results and communicate with doctor 5/5
I find this app very useful. I use it to communicate quickly and effectively with my physician and my children's physicians. I can even include photos easily. And it's nice that I get an email when I've gotten a new message. It's also a good way to get test results. Overall a great way to access my healthcare.
Send and subject 1/5
By hg cdsfgybb
My send and subject button or line are inactive when trying to send my doctor a message. I can contact member services but no physicians need help. Iphone7
Doesn’t work 2/5
This app is okay but when I try to schedule an appointment it won’t allow me to, it just allows me to select my name and says “null” below it. It doesn’t work on the website either! So I have to call their main number and those people can’t even schedule an appointment! A nurse from the facility had to call me to set up the appointment. And I would like to add, you can’t even call your medical facility directly. Seriously Kaiser, get your crap together and fix this awful process, and make more appointments available for urgent needs!
Update killed it 1/5
By Terb 99
I updated to the newest version, and now it crashes every time I log in.
Can never login 1/5
3/5 attempts to login are met with “system difficulties” error messages.
I guess they are trying 2/5
By p. picasso
Let’s me use face login about one out of 20 times. I keep enabling it in settings but the app turns it off for some reason.
No iPhone X support 1/5
Doesn’t support iPhone X display nor Face ID. Takes forever to login
KP app 5/5
Great to use. I use to be with Kaiser way before Obamacare. Eversince Obamacare hit I haven't been back due to the costs. Other than that I recommend Kaiser everything is right there in one building whether thats lab results or other medical stuff.
Still no support for iOS X.
No way to see your coverage packet from the app.
KP charges astronomical costs for CPAP equipment. Total scam.
iPhone X Support 1/5
This app needs to be updated to support the new iPhone X screen size.
No More Support for Face ID? 1/5
By Eugene Ko
Why did this app stop supporting Face ID?
Can't use login that I established on my computer 2/5
The mobile app doesn't recognize the login I've been using for years to pay my bill online with my laptop computer. Having to establish yet another login id and password for my phone that is different from my laptop login is a disappointment.
Touch ID broken 1/5
Last update broke Touch ID. Now the app goes to a blurred screen and crashes after phone verifies Touch ID at sign in. Unacceptable!
Kaiser App working on iPhone X 4/5
It works, but it's just not scaled to full screen on the iPhone X yet. This needs to be fixed. Black bars on both top and bottom of the screen.
Happy, but... 3/5
It would be great to view child’s appointments just like we can message their doctor on their behalf. Would make life so much easier. Thanks!
Needs work 2/5
Test appointments are out of sync or nonexistent.
Love this app 4/5
I appreciate that I can do just about anything related to my m ducal care via this app: contact my doctor, order prescriptions, view lab results, and more!!
It saves me so much time!!
Can’t view/pay premium bill 1/5
I tried to log on the app to pay my premium bill but couldn’t find it anywhere (only office visit bills).
I called customer support and they weren’t able to answer the question of IF it’s even possible to access the premium payment option from the app. Instead they just referred me to the regular site through a mobile browser...if that wasn’t an inconvenience in itself, then when you go to the site, you still can’t access your premium bill pay!
They make you click ‘view full site’ which I did, then had to log in again, which I did, but it then just kicks you back to the mobile site home page.
The customer support reps don’t have any other answer other than ‘go on a regular computer’...
so much for hoping that Kaiser had finally stepped into the new millennium (let alone the cellular internet data era).
I guess once ghetto, always ghetto...
What happened to this app?! 1/5
This app used to be so convenient. Now the appointment setting function shows no available times and I end up just having to call. It used to be so easy and now it doesn’t even work. Super disappointed.
Can be convenient but needs some work 2/5
Biggest complaint is how slow the app is. Always with that spinning wheel. Also the message function is not very user friendly.
One specific fix needed is for the pharmacy function. A doctor orders something for me to go to mail order and when I checked it said “refilled on” a certain day. Great, so I’m waiting for my prescription, it has been 2 weeks (which is not all that unusual). I called today to be told that it had never been filled. I guess there is a flaw in the app and it says refilled but what they really meant was written on that certain day. Just something small but couldn’t find a way to directly report the issue without having to give out my personal information. Big companies like is often troll the web for all comments so we’ll see.
Never lets me sign in 1/5
Worst app ever
App Doesn’t Work...iPhone 6s Plus 1/5
I just..don’t understand why I can sign on and do everything perfectly fine on the website, but can’t sign on at all with the same login info on an app that’s supposed to be more convenient...
This makes Kaiser the BEST 4/5
The new and improved app makes this health care system above all the rest.
Thanks for all the improvements!
Add Kaiser card to Apple Wallet! 4/5
I’ve never had a problem with this app, but I’m one of an increasing number of men who don’t always carry a wallet - just iPhone and keys. And my Kaiser card. I wish the card could be in my Apple Wallet, and accessible from my lock screen.
It signs me out 2/5
By Erin Toney
What’s the purpose of having the “remember me” if it signs me out every time I close the app?
Two things I think this app needs 1/5
This app needs iPhone x support and integration with iOS Apple health app
Needs improvement 1/5
Works ok as a simplified version of their website but the whole bill pay section is broken and doesn’t work. I can’t view or pay bills it just doesn’t load or fails.
Not all that useful 2/5
My biggest complaint is that there are so many things that I cannot use the app for. Certain messages from my doctor do not show up. My supposedly important health plan is not accessible via the app. There are a number of things which still require me to log into the website. Until they make everything on their website available via the app then the app is nothing more than a cute little toy.
Love it. I use it regularly 5/5
This app is a great way to manage your Kaiser health services. I use it to make appointments, review my lab test results, refill prescriptions, send/receive email with my doctors, and to even do video consultations with the doctor.
After I read an email I can not save, copy it or share it ANYWHERE! It shows me that I can do extras with the email (copy, share) but won’t copy (won’t paste in pages or notes) share - sets up the email or the notes I want to place it in but won’t allow any actions
I hope the developers read the reviews cause you need to do something here. Other than that it’s plain trash
Good App to Have on Phone 4/5
By Raspberry Rain
Super easy to use and makes sending messages to your doctor, checking up on lab results, check out upcoming appointments, and taking a look at your medical record pretty convenient. However they really need to work on the messaging part cause after I send my messages the format isn’t correct. Such as punctuation not being formatted right. Otherwise the message is sent and everything works great! Whenever their last major update was really made the app waaayyy better.