Kaiser Permanente

Kaiser Permanente

  • Category: Health & Fitness
  • Release Date:
  • Current Version: 4.23.1
  • Adult Rating: 12+
  • Developer: Kaiser Permanente
  • Compatibility: Android
1,961 Ratings
$ 0

Kaiser Permanente App

Managing your health care just got easier with the latest version of our app. The redesign includes a colorful new interface, tools that make it faster and easier to use, and new quick-access menus that let you get advice, schedule appointments, and refill prescriptions. And our improved navigation puts the features and information you need within reach at all times. Compatibility: Requires iOS 9.0 or later. Compatible with iPhone and iPod touch. NOTE: Former Group Health members and Washington residents outside of Vancouver/Longview are unable to use the Kaiser Permanente app at this time. Download the Kaiser Permanente for Washington app to quickly and easily manage your health care • Health plan members can sign into the app using their kp.org user ID and password to access our secure features, including: • Messages: Email your doctor or Member Services with non-urgent questions, privately and securely. • Appointments: Schedule, view, and cancel appointments with your doctor’s office and see information about past visits. • Pharmacy: Refill prescriptions for yourself or another member, check the status of a prescription order, and see a list of all your medications. • Medical Record: See your health history at your fingertips, including your allergies and immunizations, any ongoing health conditions, and most lab test results.

Kaiser Permanente app screenshots

Kaiser Permanente app reviews

  • Has Plenty if Bugs 3/5

    By awsnyde
    Was this...was this tested? It works okay, but there are constant bugs. For example, there are sometimes unclickable links, like when I tried to click the link to print the check-in QR code...no response at all. Other times, a pop-up, um, pops up halfway off the page, as if this were programmed for a full web page (or an iPad?) and very crudely ported into an iPhone app.
  • No digital membership card? 2/5

    By vegashacker
    I downloaded this to get a digital membership card so I didn’t have to carry the physical one with me. But I see it’s not available in the Northern CA region. Please fix.
  • App crashes, cant order meds 1/5

    By CarpetDriverayay
    I have the latest update for this app, when i select “ pick up at a pharmacy “ the app crashes. piece of junk app i had to order meds through the phone system.
  • Face ID Does Not Work 2/5

    By Bigabe22
    Face ID does not work after I change it as a setting to unlock the app. I tried several times but it seems to not save the setting. It’s still prompts me to type in my password.
  • FaceID doesn’t work 3/5

    By Axium2020
    App is great except Face ID doesn’t work even went set.
  • Frustrating 1/5

    By Maury1029
    Downloaded the app yet it still wants me to go to Kaiser.org Simplify your apps... too much going back and forth to get what you need. Gave it 1 star because I can’t give it any lower rating.
  • It Works 5/5

    By mjhns2
    Please add Apple Wallet for the membership card and/ or QR Codes for regular and express check-in. Thanks
  • App doesn’t work for just Dental Members 1/5

    By Tesswaran
    I only have dental coverage with Kaiser, no medical. Neither the app nor the website KP.org lets me use online services such as make/view appointments, view documents. This is super frustrating, because if I need any medical history documents, I have to call to request documents, fill out a form and wait at least two weeks when I can access my documents almost immediately using the app. Scheduling appointments are a hassle as well. Please add support for members with only dental coverage!
  • Great App 5/5

    By RebecaKeren
    This app works great! Never had any problems with it.
  • Be ready to wait 1/5

    By Josh7634
    This mobile app will stop working in the middle of initial registration. At that point your only option is to be MAILED a temporary password. Not worth the download, it will just give you a headache.
  • message responses are broken 2/5

    By PezShow
    I can’t respond to messages from my doctor anymore for some reason. This is a new development. I get a black bar on the top of the screen saying the message failed to send, and there’s an option to retry sending or delete the message. The resend option doesn’t do anything.
  • Major bug 1/5

    By wjatevrr
    While composing a new message, if scrolling down to see the previous message you’ll lose everything you wrote. Very frustrating.
  • Kaiser website review 1/5

    By RCV95120
    The website is only good for cell phone but it should also be available for iPad. It is very hard to read sideways when working on iPad. They should have website for tablet also.
  • Easy to use 4/5

    By Sawyer925
    I love the KP app. It's super user friendly and has a simple interface. I love booking appointments online and think it's the best feature on the app. However, I would love it if I could make an appointment with a therapist through the app as well. This would be especially useful for people who get nervous to call. That's my only suggestion!
  • cannot make or view appointments 1/5

    By FA2432
    keeps saying “online scheduling not available to you at this time” - tech support was no help :(
  • Effective app! 👍 5/5

    By Sasssssaaaaaannnnn
    Very nice and effective It works well
  • Good Doctors mediocre app 3/5

    By lbhappy
    Too frequent that the app updates
  • Good app. 4/5

    By t00dle
    I find this to meet most of my needs.
  • Almost perfect (Reminder Option) 4/5

    By Bmeza001
    Ok so I waited to review only because I thought the app was ok but kind of missed a few important things but now you have added what I think was missing now all you need to do is add a reminder option and you would be perfect! Oh and I will 5 star you then...
  • Won’t open 1/5

    By p. picasso
    Stays on blue screen.
  • Crashes 1/5

    By Edwrdflores
    When I go to order refill on prescription and choose pharmacy location it crashes and kicks me out and have to start log in again. I have to call the refill in, instead of using the app. Worked well a few months ago
  • Can’t access to lab results 3/5

    By ABC-108
    After the update and still can’t access to my lab results. Android version works fine. App was working before iOS 11.0 update.
  • Useless 1/5

    By The Bui's
    Why offer this useless app when all of the receptionist refuses to accept it when I show it to them? FIRE all receptionist that refuses to use technology and hire those who embrace it.
  • Add a pill reminder 5/5

    By Brody 24/7
    There should be an ability to scan the prescription bottle for refills .
  • Absolutely unacceptable 1/5

    By Human1123
    As of December 31, 2017, the Kaiser Foundation Health Plan and Kaiser Foundation Hospitals reported a combined $3.8 billion in net income on $72.7 billion in operating revenues. Despite this, the iPhone app looks and feels like a broken website from the 90’s. It’s beyond ridiculous for a top tier healthcare provider.
  • Blood work needed 3/5

    By ItsAmy9
    Why doesn't the app tell you when you have blood work and what orders have been placed for you. This would be so helpful.
  • FaceID keeps turning off! 3/5

    By FarisFox
    Despite the latest update promising bug fixes, FaceID still turns off after enabling and will not work reliably! Please fix.
  • I expect better from Kaiser 2/5

    By DubaiMarinaDan
    Notifications don’t work, I miss out on messages and other important updates. When a doctor or a clinic responds, I cannot reply back. I have to create a new message thread to continue the conversation. Or is this because they don’t want to hear back from a patient?
  • Pls fix FaceID sign-in : FIXED NOW 5/5

    By andypagong
    Update: 11/28/18 KP Tech Support responded to my email & instructed me to delete the app, restart the phone and download back the app. That's it. FaceID works again! Enjoying this great & easy to use app again! **************************** It's a great app but now the FaceID does not work anymore. You still need to type-in your password after FaceID even if "remember me" box is checked. Please fix.
  • Does not support landscape 1/5

    By appleste
    Not convenient to use this app with an IPAD using a keyboard. The app doesn’t use landscape mode. Therefore not practical for typing a message to my doctor. The developer should fix this weakness.
  • Never works 2/5

    By Tiina321
    It would be nice if the app actually worked. Being my first time with kaiser I’m not impressed at all. App doesn’t work and neither does the website half the time. Disappointing.
  • Good working app 5/5

    By Alexmynickname
    I am using this app since may and really like it. 😊 P.s 🕵🏻‍♂️
  • Pretty much useless 1/5

    By Kikalucanico
    Make an appointment: Access Denied View a prescription: Don’t have permission Medical records: Access Denied Bills: ironically this is the only area with information on bill payment history. FAIL. DELETE.
  • App for photo ID 1/5

    By LarrieM
    I've downloaded the app on m uh iPhone 8 plus and I don't see the card icon.
  • Touch ID is not working 1/5

    By Yu Lin 12345
    Touch ID is not working after awhile. The video call app is a separate app, which could be considered add into the main Kaiser app to avoid lots of duplicate features in both apps.
  • System errors 1/5

    By danarchy85
    I can’t even view tests any more without the app showing “system errors”. That’s the app error, not a system error on my phone. It worked a for a while again after reinstalling the app, but now it’s failing again. This shouldn’t be so problematic considering it’s basically the mobile version of the kp.org website, where tests can be viewed just fine.
  • Appointment 2/5

    By luisp7396
    Can’t make a appointment with the app
  • Keep giving us more features that don't work! 1/5

    By Ronrythm
    Here's a clue for developers; instead of adding more features that don't work, make the ones you already have actually work. I know it's a radical concept, but give it a try for a change.
  • Fix bugs 1/5

    By vsvpcaaran
    This App is not working well I’ve been trying to log in the Whole day and isn’t working
  • App doesn’t work 1/5

    By vic41522
    After the upgrade the app no longer works.
  • Much left to improve 2/5

    By S0loguy
    First installed the app a couple of months ago and used it for the first time since last update. The app is now incredibly slow and I received numerous network error messages. It was much easier to logon, see information and schedule an appointment. Now, the process takes three times longer and requires starting over most of the time.
  • Having issues 1/5

    By mlb20031969
    Won’t connect keep getting system unavailable
  • Not able to log in 2/5

    By 909traveler
    Love the convenience of the app but unable to log on right now thru multiple actors over the past 4 hours. Error message keeps popping up.
  • It’s really good for what it does. 5/5

    By Slappin
    I’m very critical, and I don’t know what the one star reviews are seeing. This app has always worked fine for me, I find it a very useful tool. Test results, prescription refills, works great. Maybe they are using an old version of iOS or something, but this app is far from bad on a recent iPhone for the last three or four years.
  • Message function and random issues 2/5

    By Em815
    A main issue I notice is with the messages within the app. I am not able to reply to messages I have received from my doctor. I have to compose a new one each time in order to respond. This causes us to lose the previous messages for context because it also only allows 100 characters when composing a new message. Also, the punctuation is messed up when sending and receiving messages. My doctor probably thinks I’m an idiot because of what the app does. For instance, instead of an apostrophe, it will put a question mark (haven?t). The app has other random issues that others have mentioned.
  • Can’t schedule appointment 2/5

    By LAreinadeLA
    The app is much more user friendly than the website, yet still, I can’t schedule an appointment in the East Los Angeles office in Southern California. It seems that every other office is available, minus this one. What’s up with that?
  • Doesn’t work 1/5

    By Flowtra
    I want the pharmacy and the app won’t let me leave Find a Doctor.
  • Ok but needs a lot of work 2/5

    By kob_32
    Finger print is completely broken
  • Needs a couple things 3/5

    By airic
    Would like to see SoCal Health Records support for Apple Health app. Also, would be nice to have my digital card on Apple Wallet.

Kaiser Permanente app comments

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