No longer works on my phone 1/5
It's makes you update but then tenge update doesn't work on my older iPhone - now what was a good app is no longer usable. Disappointing.
Broken Touch ID 3/5
Please fix Touch ID for the iPhone! It resets to off every time you close the app. Very frustrating and deters use of the app. The available information and function is great, though. Please fix Touch ID so it’s easily accessible.
Great patient care and superb service. 5/5
I had a colonoscopy with a female doctor. I got a great clear instructions before the procedure. The day procedure I couldn’t ask for better and nicer nurses. They took care of me from the minute I walked into the minute I was fully recovered. They were constantly checking on me. The procedure Went well with no issue she then came and explain to me her findings. I am fully satisfied with Kaiser care and service.
We used to get results very quickly from labs and other testing. We also used to be able to print out the results.
I needed the lab results from my husband’s last bloodwork to share with the VA doctor. The only past results I could get was from 2017!
Can’t schedule an appointment 2/5
The app doesn’t let you schedule even though the option is there. It just shows you an alert to call 911 if it’s an emergency but no way to move past that message and actually schedule.
Needs a couple things 3/5
Would like to see SoCal Health Records support for Apple Health app. I see Denver and Oregon have it.
Also, would be nice to have my digital card on Apple Wallet.
Broken for iOS 9 & 10 users. Thanks! 1/5
Now Broken for iOS 9 & 10 users. Thanks! The final nail in the Apple coffin for me.
Finally updated and fixed 1/5
This app hasn't worked properly for several months. I reported issues and got no response. It got even worse when I switched to iPhoneX. Finally last week they fixed it, though I haven't had the chance to check all the functions to see if it's still glitchy.
Past visits 3/5
I love the app except you can’t see your past visits on the app you have to login online to see that information.
Best part of KP is this app 5/5
Easy to order meds, easy to check labs, easy to get in contact w Drs and care team.
Take some time to figure it out. There are also online classes to take on nutrition, exercise, dealing w chronic pain, anxiety , etc. and opportunities for health coaches.
When I hear about the paperwork hassles of other insurances, this gives KP a gold star
The upgrade blocks access to the KP app...???
Every single page says I don’t have permission to use it. I can’t schedule appointments or see my records or pay my bills.
Doesn't work 1/5
Have had app on my iPhone for years. Now I can't load old app to access my records. Just keep getting message "upgrade" which it won't do. Shameful.
So easy 5/5
Love how you can email your doc and refill prescriptions. Thanks you KP!!
App is completely broken 1/5
I have updated it, but it continues to tell me I need to upgrade. It has never worked for me other than the first time when I signed up. This app is worthless.
Not compatible with older iPads 1/5
Went to login and found out the required upgrade will not work anything below iOS 10.
Fix it. It keeps turning itself off on my settings
Only somewhat helpful 2/5
Suddenly the Touch ID sign in stopped working. When I try to enable it, the app will not retain the setting for the next sign in. I tried deleting and reinstalling and the issue still persists. If you try to contact app support it takes you to a form which requires to give your address. I don’t see why that would be relevant to resolving my issue with the app. Really not helpful at all. The functionality of the rest app is ok but having to enter the password every time makes it less convenient.
Stuck in Spanish and touchID never works 3/5
This app was always displaying in Spanish, even after changing it to English. Also I was never prompted for TouchID, despite it being selected in the settings.
I fixed this by changing the default language on my phone to English (from French), deleting (not uninstalling)the app, and then re-installing.
Both of these problems are now fixed after changing the default language before reinstalling .
Test results 1/5
By Shopaholics porn
Update the test results. I have to get blood work 2 times in 1 month because I can’t access my test results. Call center gave me a phone number that hung up on me because the operator couldn’t help.
It says I got PPD but doesn’t say negative or positive for the results. People of business need this information that your website doesn’t provide. Now I have to go to the kaiser hostpital for a piece of paper that I could have just printed out myself
2.28.19 updated Version is great! 4/5
By ... hmmm
Newest version is efficient and offers quick access to patient services and records.
Big help! It could use a few more features, but it’s the best of these type apps I’ve used.
Does the app support ios12 because I’m unable to access certain things on it every time I try to get access to certain things on the app it says access denied or if I try to make an appointment it won’t let me please upgrade to iOS 12 so that way those that don’t have iOS 11 could use it
Will not update 1/5
By JLM 99
My app has not been updated and therefore I cannot get any of my current test results for the last year and a half on the app. I’m only seeing results from back in 2017
FaceID keeps turning off! 3/5
Despite the latest update promising bug fixes, FaceID still turns off after enabling and will not work reliably! Please fix.
There have now been at least two more releases, but faceID still keeps turning off after using it once! This is ridiculous.
Where did dental appointments go? 1/5
The only reason I use this app is for scheduling dental appointments, but now I am unable to.
Keeps crashing 1/5
By Icecream queen
This app would be so helpful if it would stop crashing every time I try to refill a prescription or make an appointment.
Easy to used and really fast
Your KP facility on SkylineRd SE In Salem,Oregon needs to become an emergency facility on the weekends because there is no bus service on the weekends, and l don’t have a car and cab service is not cheap on a fixed income. Salem Health Emergency again is too far to go unless you go by taxi or ambulance. Try and get a neighbor to take you to a KP emergency facility when you live on your own It is a hassle on the weekends.Family isn’t even close by.
Please add building numbers to appointment info 2/5
By • DARREN •
Please add building numbers to appointment info. It’s never in the app and that’s the first place it should be displayed, should say “Cardiology First Floor Building #1” its really not that hard to just give us the info so it’s handy.
Something wrong with schedule appointment section 2/5
Worked a few days ago when I was curious about scheduling an appointment. Now it comes up with an error page that this page isn’t available. Please fix
Lacking Face ID, etc 1/5
Almost a year past the “enabling” of Face ID and it still doesn’t work for my iPhone X
Links within the app don’t function properly
No ability to reach developers within the app to report these issues, the link to reach developers on App Store links to their website developers without an option to highlight app issues
By Effen Nickname
Scheduling an appointment is impossible. This app is a huge waste of my time. And coming up with a nickname for this is stupid!
It won’t even download. No explanation as to why. It just loads then stops.
So awful 1/5
I’ve had to rest my password sooooooo many time tonight. Literally in the past 30 kin I’ve had to reset my password 5 times because they can’t seem to keep my saved password. Its so annyig and now because I’ve had to reset my passoednso many times I CAN NOT schedule an appointment which is the entire reason why I got this stupid app to begin with. I’m not even using it anymore since it won’t let me scuffle appts anymore. I hate USA healthcare.
Just stupid people trying to help even more stupid people
Doesn’t get any easier than this! 5/5
I just made an appointment with my doctor in under two minutes, including the app searching my calendar for open spots.
Ordering refills is also a breeze, as is reading test results. Any of those tasks can be done in a few minutes. Using face recognition to open the app is great.
I am a healthy, very light user, so don’t know how it would work if I had a serious illness that would requiere more, but for my needs is perfect. Good job KP!
Bill View Is Terrible it Doesn’t Work 2/5
By Rick Deisel
The Bill View is Terrible and You can’t see Anything This is Bad. How Are people supposed to know what they are paying in a informed manner... Please Fix this
Unreliable at best 3/5
By User xndh tdbeishxdh
I'm an early adopter, and am really flexible with new technologies as they grow. That said,bim frustrated with the lack of reliability with this app, because this is health care. I've had prescription refills botched because of the app. I've had some work perfectly. I just missed a scheduled video appointment (brilliant concept) because this app doesn't seem to recognize that is has ALL THE PERMISSIONS IT NEEDS to conduct the appointment. Still, it would not connect. No clear feedback on which permission it thinks it lacks.
KP developers... This is our health... not Candy Crush. Get it together, and provide users with a app that enables our ability to Thrive!
App only opens in Spanish Language 1/5
By The Guy😎
The worst app I have ever used. Opens up in Spanish and would not change to English when you click on it therefore making it a useless tool for me.
Can’t send messages. 3/5
This works in android app but not here. No option shown just display of past and sent messages.
I never write app reviews but felt compelled to after using this app now for a couple of months. It is so user friendly I absolutely love it. Love that I can also just use my fingerprint to sign on. I have a 4 kids and am able to manage their healthcare and mine so easily. One thing I wish it had was the ability to quickly delete a lot of messages at once like having a check box/circle would be awesome.
Never have open appointments 1/5
This app is helpful for ordering a refill and reviewing your test results or rechecking you appointment schedules but other than that it really gets annoying and frustrating.
Every single time I tried to schedule an appointment it always says no available appointment at that time I selected. I tried to book an appointment for sometimes with a month or two selected but it still doesn’t show any availability. I will always end up calling them and book appointment by phone then on phone they will always say “Do you know that you can now book appointments online?” Blah blah blah blah yeah right. Booking appointment by phone is always easier and they will have your schedule the next day or within a week. I get really frustrated with this app on booking my appointment. Doesn’t help at all!!!!!
Objectively Broken 1/5
By Richard Fists
App wouldn’t let me view any information about the facility 15 minutes down the road and insisted that there were absolutely no facilities within my search parameters (even though I checked and made sure it was filtering within 25 miles) while also directly showing me the blip on the map, but I was unable to interact with it either. Speaking nothing of the facility itself, this app is broken and dysfunctional.
I can’t access any features other than the messages. I just get told “Access Denied,” and to call in, what is the point of the app then? No notifications that any of my lab tests were in but when i called the notification center i had 4 results in! Wow, this app is as useful as a door knob on a tree trunk.
Good but 2/5
Touch ID sign in no longer works for me. No matter how many times I sign in and toggle the switch, the next time I open the app it makes me put in my password. The touch id option doesnt even pop up because once I go in the app to see if its on, the toggle switch is turned off even though I had just turned it on. Until that gets fixed it gets 2 stars.
Has Plenty if Bugs 3/5
Was this...was this tested? It works okay, but there are constant bugs. For example, there are sometimes unclickable links, like when I tried to click the link to print the check-in QR code...no response at all. Other times, a pop-up, um, pops up halfway off the page, as if this were programmed for a full web page (or an iPad?) and very crudely ported into an iPhone app.
No digital membership card? 2/5
I downloaded this to get a digital membership card so I didn’t have to carry the physical one with me. But I see it’s not available in the Northern CA region. Please fix.
App crashes, cant order meds 1/5
I have the latest update for this app, when i select “ pick up at a pharmacy “ the app crashes. piece of junk app i had to order meds through the phone system.
Face ID Does Not Work 2/5
Face ID does not work after I change it as a setting to unlock the app. I tried several times but it seems to not save the setting. It’s still prompts me to type in my password.
FaceID doesn’t work 3/5
App is great except Face ID doesn’t work even went set.