CR Longtime Customer 5/5
By Big Bari
I appreciate the levels of security, and once you’re in it’s user friendly and easy to navigate! Kudos to your developers! 👍🏻👍🏻
bug with app 2/5
i have a bug where i click on the app and the screen goes grey and stays grey unless i am connected to wifi. kinda of inconvenient.
I don’t have a problem with the app itself but it is a pain that it is not horizontal on the screen like other banking apps that I use.
The best of the best 5/5
I find the key bank app to be one of the easiest to use. It is extremely user-friendly, and it permits you to deposit checks directly from your home. I highly recommend it.
Everything I need… 5/5
Everything I need to handle my mobile banking needs. It is user friendly and quick. Have not had any problems.
The app is good sign in is always goofy but app is great
Fantastic Banking System 5/5
I love this Banking system. I wish one day they will be best bank in USA
App is USELESS 1/5
Every attempt to do anything, transfers deposits, sending money all fail always the amount of times I’ve seen unable to process transaction, transfer, deposit, etc. This app makes me want to switch banks.
Edit payment 1/5
By jonny i 9910
Terrible app can not edit payment will just go to white screen and have to re start app every time also no iPad app looks terrible when using app on iPad
By ran-d 1911
Fast, easy and very convenient
Key bank is the way 5/5
By Jesse L. jr.
Really love using key bank not big on banks but key was definitely right for me and the app is very easy to use. Happy I chose key banking
Long time user 5/5
By Senoir user
This app is very convenient, over the years it continues to improve. Haven’t missed paper statements at all. I’m not the most tech savvy and if I am comfortable using this anyone can do it!
Key Bank 5/5
I am very pleased with the service provided by Key Bank through the years that I have been with them. Keep up the good work!!!
Cannot logout 3/5
Looks like a bug in recent versions- logging out takes you back to the login screen and with Face ID logs you right back in!
What happened to recent transactions?? 1/5
I kind of need to see my recent expenses….where did it go???
Peace of Mind 5/5
By new chipmunk
Key Bank’s online system is user friendly. I feel I can use the format easily, to accomplish most banking tasks. But the best thing is the Key Bank staff who have always answered the helpline in person. They have been very competent and courteous anytime I called them. They respect the customers, and truly help.
Key Bank Online Banking 5/5
By musta gmo
This application is perfect! Works wonderfully. I highly recommend Key Bank. The staff is helpful 24/7! I’ve had no issues in all my years using Key Bank!
Love it 5/5
You guys can do better… 2/5
Listening to all these advertisements of other banks. What is Key doing to compete?🤔🤔
Recent update 1/5
Well in short who ever decided to remove the recent transaction info you can view from this app is basically brain dead and should be terminated.
This app literally went from easy to use with all the stuff a user needs. To completely useless overnight.
Imagine being like I have a good idea!
Let’s remove the live transaction feed and force users to download a PDF.
Excellent Service 5/5
By The Sloc
Awesome Dependable and trustworthy Services….
Recommend to anyone for great Banking!!!
Why can’t the app keep totals over the weekend 3/5
When I deposit or pay bills after 4 on a Friday or on the weekend, the app doesn’t show your projected balance. Does math only work on weekdays?
Review of app 3/5
By Harriet from PA
Why is it not full screen. So frustrating!
By Peay Igbo
Not very reliable on transferring funds between accounts. To often login issues and software updates. Problems with mobile deposits as well.
Best app 5/5
By AC intaller
I’ve used this Ap for about 6 years now it it the best and simplest Ap I’ve ever used even until this day. Thanks Key Bank for being the Key to mobile Banking
Simple & Easy 5/5
This app is very easy to use and I like the security, it’s great. I never have issues doing anything I need to do in my account using this app.
Vendor payments 2/5
I have not figured out how to receive vendor invoices on the website. Way behind the times!
What’s wrong with your app 1/5
By Zac on deck
This is my second complaint about whatever you’ve done to this app in regards to updates or whatever. As I’ve mentioned previously, any time I made a purchase in the past - my balance would immediately update with my new balance so I could be aware of what was available in my account. But NOW; it takes DAYS for a purchase to show up in my transactions as well as for my balance to update. I’ve uninstalled the app, reinstalled it, checked for updates and it’s STILL doing this crap. I am now in the negative due to this app not updating my balance after a transaction. I have the app to make keeping up with my balance easier. If I wanted to have to write down and record my purchases and deduct it from my balance manually why even have the app? Isn’t the app SUPPOSED to make banking easy and simple? For the last two months ive dealt with late balance/transaction updates and because of it I spent money I didn’t have. At this point if something isn’t fixed I will definitely be uninstalling it FOR GOOD and possibly even just take my banking business elsewhere. This has NEVER been an issue for me so I’m not understanding why it is now or why there’s isn’t being anything done to fix the bugs
Easy and very convenient 5/5
Very easy to use. Very convenient from mobile deposits to simply checking your recent purchases. App never crashes, freezes or work improperly.
Not as good as other bank apps. 1/5
By the iroshman6969
Basically title sums it up. Just under performs ina demanding time.
Thank you! 5/5
Great app. So easy. So convenient! Changed my life! Hardly go in the bank anymore!
It’s always down it takes forever to login. You need to take a page out of chases book. Their app is top notch. This one just doesn’t do it for me.
Overdraft fees. 2/5
By Boy crafter
Your overdraft fees are criminally high. You also give NO allowance, charging for an overdraft immediately. I’d like to see a 24-hour grace period to give me a chance to rectify the overdraft first, before charges are levied. Also, I’d like to see some kind of sliding scale based on the amount overdrawn. I’ve been charged full fee for an overdraft of $1.24. Outrageous. This single issue will be the one that moves me to change banks eventually.
By Original Gramma
I have never ran into so many problems with unauthorized transactions!
I LOVE this bank! 5/5
KeyBank is constantly improving service and technology to provide the ultimate banking experience. And when I actually go to the bank, I am met with friendly, smiling faces from people that actually know my name!
They’re always courteous and helpful.
My bank branch is Mt. Hope in Rochester NY.
As far as I’m concerned, they’re the best in the business!
Easiest banking app I've used 5/5
I'm really very pleased with the Key Bank app. It makes it so easy just to transfer funds between one account and another. I'm happy with Key Bank overall they have friendly people everything is easy and they treat you with respect. And the app is exactly the same as the bank itself it's just makes my life a lot easier
Not quite there 4/5
I would give this app 5 stars if it allowed you to make changes to bills being paid out of your account. Instead you have to log into a computer to do this. Very annoying!
Stop advertising! 1/5
Stop advertising services on your app- I pay plenty for my accounts in fees with your bank already! At lease let me dismiss the garbage- I just want to see my account information. Also don’t give me a link to activate a card that doesn’t activate any cards - worthless features cheapen your app and your bank.
Bank happiness 5/5
Never had an issue with Key, so far so good .👍
5 Start Quality App!! 5/5
Quick fast easy!! Love this Key Bank App!
Check acct balance and the pending ….
Banking easy from a teenage perspective 5/5
By thomas islip
As a teenager, I find it easy to bank on this app, this bank even, getting direct deposit is easy, seeing each purchase is easy, without listing everything in a purchase, like the things I don’t want my parents seeing, and it allows me to look into savings accounts that will hold interest with no money down, it’s a great app, and a great bank, and it has earned my satisfied review
Love Key Bank 5/5
Being able to deposit your check through their app. is my favorite feature. Super easy to use.
Can’t search & sort transaction on app 1/5
I would like to be able to search and sort transactions.
Easy To Use! 5/5
I enjoy using the KeyBank app. It’s very simple and intuitive.
I love it 5/5
By Since90 Digga
It’s a great banking app
Key bank has been my favorite bank to work with. App is always quick.
Lately when signing out the app automatically runs faced snd signs you back in! 2/5
Exactly what the title says. It’s frustrating, I cannot sign out. It will automatically run a faceid login immediately after you logout.
My Key experience 1/5
Decent mobile app, finally gives dollar amount in all transaction notifications. Biggest issue now is while using on new iPhone 12 with the “facial recognition” feature when you log off the mobile app will automatically scan your face and log you back in unless you cover iPhone camera or turn the “facial recognition” feature off. Key Bank developers need to look at all other apps and mimic how theirs work.
Pending deposits 1/5
The app needs to be fixed so that you can see any pending deposits or credits.