Have not been able to use for months 1/5
By mai kq
Have tried uninstalling and reinstalling but nothing works. Says there is a system error.
So far my experience has been great.
Face ID 2/5
The Face ID works fine for logging in, but when logging out now I have to move the phone away from my face because it just keeps logging me back in. Not good.
Key - a good iOS app for doing banking 5/5
By Smasher Dream Mellow
Key here has presented an app the efficiently uses display space on my iPhone 11 Pro phone. In balance the numbers and figures are large enough and very readable. The app makes it intuitive to move money between all my accounts with Key. I manage my basic savings and investment accounts through them with the app and for a basic saver like me, this is more than enough.
It’s a good app 5/5
By Richard Eskemo
Everything seems to be amazing now
Ultra Super Buggy!!!! 1/5
By Rosh Yeshiva
I’m sorry but you have the distinction of being the most BUGGY of ALL my apps. And every time you fix it it breaks somewhere else. I’d fire my App developers, and go to a new source. It isn’t just once.
Terrible app. 1/5
Very slow app, always freezes and half the time I can’t even log into the app. I’m better off just logging into my account from my phones browser instead of using the app.
Advanced car payment 1/5
Does not let you pay for more toward the principal payment.
Key Bank 5/5
This app is easy to use and navigate.
Can't login even after a delete and reinstall 3/5
Deleted and reinstalled the app. Still can't login. Can only log in on the site.
Sign out 1/5
Sign out doesn’t work properly. It tries to sign you back in automatically after hitting sign out.
By Qwerty tornado
So sick and tired of this app NEVER working.
Privacy problems 5/5
Everyone could ask me about my amount of money and I tell them right away. Or my life ends.
The beauty of a banking app is that you should never have to go to the bank, right? The deposit-a-check feature is inconsistent. Fully one quarter of the checks that I try to deposit are refused “cannot read” orsome other lame reason. Sorry Key, get it together. It takes me Just as long to go to the bank with one check as with five. I’ve got other issues with their lame banking services but nothing to do with the app…
This app is the worst!! 1/5
So many times I need to check my balances and the app is offine, or time timelines for the purchases or deposits are jumbled up! LIKE RIGHT NOW FOR DAYS OFFLINE!!! I feel like pulling my hair out!!!!😬😬😬😬
I wish it was the used to be when I first started using it.
Not for me 2/5
My mom uses Huntington and she gets TEXTS every time she spends money which I think every bank or app should offer. Also when I use my card on Sunday the app doesn’t show for the next TWO days! I know it’s Sunday and banks aren’t open but every other bank shows how much was spent or if money was added. I don’t know if this is an app thing or a bank thing in general but I don’t like it and honestly I’m thinking about switching back to Chase
Not Intuitive 2/5
By woo las
Not real easy to find some things. Not intuitive to me.
Key bank app is very convenient and simplistic to use thank you
No ACH capabilities 1/5
In this day and age, I am still not able to create an automatic payment without having to walk into a location. My local jeweler offers me this, but this app can’t, and it can’t even be achieved over the phone with one of your associates!?!
Last loan I ever accept from this bank.
Do not understand the mobile check deposit limits. Even though what I have in accounts is significantly more than the check I wish to deposit I’m not allowed, requiring a visit to the bank. Extremely inefficient and an annoyance as the deposit limit varies. Rated 2 stars for this inconvenience.
I rarely experience any issues with the app & have used it for years- it has made mobile banking very convenient & is very easy to use in comparison to other virtual bank applications.
Error for over a week 3/5
The app hasn’t let me log on for over a week and there isn’t an update. Help. It’s just says error try again later and I have to go on the website to look at my account now. Please fix this. iPhone SE
Thank you Barbara 5/5
I love my banking specialist Barbara Burdyl in West Hartford, ct.
Great on line App 5/5
By A seeker of the truth
Always there for you and very easy to use, including depositing checks on line.
I love how easy it is to make deposits online
Mobile App 4/5
I like the app but I have trouble with the lock card part of it! It works when it wants to!
I have a KeyBank account I am having trouble with the fraud department and the KeyBank on East Barnett St., Medford, OR I logged in on my iPad and it set up a red flag and they closed my accountBecause I told him that I checked his location on my iPad even though I live in Medford Oregon is says it’s in Nigeria so that’s why I sent a red flag to the fraud department they don’t they can’t make up their mind and I don’t think there are a good thing to do after all
Updates too much. Simply want to check my balances. None of the updates have been perceivable or beneficial.
Fee bank 1/5
Very impersonal, greedy and uncooperative customer service. Worse experience ever.
How they made my Zelle deposit pending for 4days and charged me fees for depots then after. Then their management lied to me about contacting me to resolve issue. Never heard back
I like the ease of use payment for Key Bank credit cards and monitoring accounts 5/5
By Jill and Stuff
This app perpetually stops working on my iPhone X. I have to restart my phone or uninstall the app. Fix it!
Great App 5/5
Very intuitive and easy to use.
The worst customer service 1/5
Don’t try calling the customer service absolutely no help at all 👎👎👎👎👎👎
Poor reliability. Crashes often. 1/5
Not much more to say. I would expect a banks app to consistently perform (to be clear I love KeyBank this is my only knock kn the company).
Can’t believe this is from a major regional bank 1/5
Horrid app. Crashes often and needs constant updates to even launch. Poorly maintained.
Mr Williams 5/5
I like my checking account but to use it more often if they have cash back or points with me better with rewards for 1500 deposit but it’s fine
By shelly dhaliwal
I love key bank they give excellent service and welcome all.
By alaska folks
Always great, key bank values their customers we’ve been members since 1990
Tired of constant updates before I can view
Smooth Experience 5/5
Such a vast improvement over the old application. Downtime is still an issue but that’s with all banking apps. This app is clean, easy to use, and a nice way to view your accounts on the go.
Another useless update 1/5
Please stop with the updates!!! You’re not improving the app at all! The only thing that’s increasing are your adds. Why can’t you just simplify things? Example: balance, debts, deposits, transaction history and Zelle. You offer nothing of value otherwise!
No more transaction viewing with update!! 1/5
Just updated once again, no longer see transactions...that would be helpful!!!!! Fix this!
Mobil deposit should be like other banks 2/5
Needs same day deposit not deposit Friday receive Monday
Fast answer when needed
Easy Peasy on Mobile Banking Deposit 5/5
So wicked Easy!
I log in once a month to make my car payment and every single time I have to update the app.
So easy 5/5
It’s too convenient
Thank you so much
TERRIBLE APP 1/5
Laggy doesn’t update to correct account information cause headaches stupid stupid app
Watch App 1/5
I was so glad that KeyBank had an app for the Apple Watch, it made it so convenient to open and look at your account. It also was a great tool to help track how much I’d be spending, then they did an update. I like updates, i feel they are important, but when you don’t let your customers know that the update is going to delete the app from the watch is upsetting. No explanation at all for why? Then you call and all anyone can say is I thought it was still functional on the watch, you tell them no and they say oh they might be working on it. “Might Be or might not be”. My guess is they haven’t and won’t be. I have been a customer for a long time and that is in my opinion what put you on top of the other banking apps. So is it ever going to be a thing? Because looking at it on the phone is kinda of a pain.
Are we ever going to see the watch app ever again?