Worst banking app ever. 2/5
80% of the time, whenever I log in and try to view my transaction history I get the apology page that says that KeyBank is working very hard to fix the problem with viewing transactions and to check back shortly. I’ve been checking back since early 2018 and yet the problem persist. I need to see my transaction history, which is why I do most of my banking elsewhere and on an app that I know works consistently. I’d recommend that you the same.
This app is awful 2/5
By Kaylie's Mom
Sometimes it works....most times it does not. So unreliable....waste of time! Wish it worked as well as the CapCom app. Don’t waste ur time with Key Bank app, just go to the bank personally!
Worst app on App Store. All glitches errors and frozen screens.
Update malfunction 1/5
With the newest update the app isn't working
App is glitched out 1/5
App is glitched and I am unable use my account
Works great 4/5
However with this new update, it needs to verify my face twice. It’s not a big deal but I know it shouldn’t be doing that. Especially when I don’t move between verifying. Other than that, it works great!!
App is not working 1/5
It forced me to update and now the app won’t work. Please fix asap.
Not working 1/5
The new update is not working
New upgrade won’t open. 1/5
I just did the latest upgrade and now the app won’t open!
Forced Update, Now Can’t Use App 1/5
I was forced to update the app, and now I can’t use it. Rebooted phone and still won’t work. Very irritated. 2/16/2020
I don’t know what’s is going on but I pulled up a statement and the app is frozen! I can’t close it
Forced update 1/5
App won’t load if you don’t update .. with slow connection you won’t be able to acces your account
New version won’t open 3/5
I was asked to update the app this morning when I tried to use it, which I did. Now the app won’t open. Frustrating. Normally it works great. What can I do now?
2/12/20 update 1/5
This most recent update causes the app to crash before it even opens. Please fix ASAP!
Zero liability doesn’t apply here 1/5
They say there’s zero liability if there fraudulent charges but take $50 if you need to dispute any transactions
App update 1/5
Do not like the update at all. I need to enlarge the page which makes everything so big I can only view 2 accounts at at time.
New update 1/5
By Brook Oser
Since the new update typing in my pin takes... for..ever.... it freezes and lags. Please fix this.
Doesn’t work 1/5
Haven’t been able to use the app for days. Even when it worked it would crash a lot.
If i could give 0 stars... 1/5
App hasn't worked in months....utterly ridiculous.
Not a good app or Bank 1/5
This app is starting to be annoying. You have to install the new version once a month... as if Key bank already isn’t a headache, I see myself switching very soon
Key bank moble app. 1/5
Will not down load. I had this app. The app needed an update. Would not update. So I deleted it and now I can’t update it. I NEED THIS APP TO WORK
Crashes on startup 1/18/2020 update 1/5
App forced me to update just to open it. App loops crash on startup, forced closed app, reopened, same issue. This is not the first issue I’ve had with this app, as I’ve also been unable to set up Robin Hood with it, and there have been numerous updates that break functionality. I’ve long since lost optimism that they will test updates prior to sending them live, and the fact that They require updating to the latest version to do literally anything is obnoxious. The entire development process needs a rewrite.
Not bad but... 3/5
Don’t know if it’s this way on all devices, but on my iPhone, the numbers in the individual transactions are very difficult to read. The font is quite small and the color of the text is a greyish hue, especially with pending transactions, making them darn near impossible for older eyes like mine to read.
App won’t open 1/5
Since this most recent app update (updated last night), I have been unable to open the app. I click on it and it pops up and just as quickly it goes away. It doesn’t even get to a point where I am able to enter my credentials. I have tried restarting my phone and that didn’t help. I really hope that this gets fixed soon.
The app won’t update. 1/5
The app won’t update so I can’t complete any transactions on my phone using the app.
Good app 4/5
It’s a good app but I just hate how there isn’t phone alerts or notifications that come to my phone from the app about all my transactions. That’s the only thing that would make this app a great app.
Problems with updating 1/5
Impossible to update. And I haven’t access to my bank account 😕
Pending transactions 2/5
The font type is so light on the pending transactions, I can barely see what it says.
Vision problem 1/5
What genius thought it would be a good idea to print light gray on a gray background.
Hard to read 2/5
Why are the line item charges shown in a faint, light-grey font? It’s almost impossible to read. Can you change this to improve an otherwise decent app? Thanks.
Literally the Worst App Ever 1/5
This app is so bad it makes me want to switch banks. It makes me re-verify my device with a text/call and reset my passcode every time I use it, which is enough of a pain. Now, I haven't been able to even open it in about 2 months. Every time I do, I get a popup that says mobile banking is unavailable with a number to call and ask about my balance. However, I can access online banking on Key.com from a computer.
If I call customer service, they tell me to delete and then redownload the app. First of all, why do I need to download it twice for it to work?! Second of all, I've deleted then redownloaded the app 6 times now. It doesn't fix the issue. I don't understand why Key Bank would bother making a mobile banking app this horrible. I'd prefer balancing my checkbook on a stone slab at this point.
Font too light 4/5
I like the app. It’s easy to use but I have a hard time seeing the light colored font in the transaction panel. Please darken it up.
Takes forever to upload 3/5
Love the app. Except it takes a good 5-10 minutes to load on my iPhone
Unable to Deposit Checks via Mobile App 1/5
The app is fine to use for transferring money from account to another or to check balances. Depositing mobile checks is horrible though... the app will say something along the lines of “you don’t have a good enough connection so your check can not be deposited” - I have a perfectly good connection with which everything else works. Depositing checks is a hit or miss... Please fix this issue! Not happy about having to drive to the bank every time I need to deposit a check.
Slow and unresponsive 1/5
This app is slow and unresponsive, I can always count on it to irritate me whenever I am attempting to do any mobile banking. Thanks Key Bank.
Usually pretty good 4/5
Love the convince of the app. Super buggy randomly. Needs super fast internet connection. Really wish they would dump some coin into the development of the app. I.e. more stable and visually better ux. Layout is good enough.
Much companies in U.S need ubgrade because Revolut is a company bank and have more technology in the inside app and Key Bank no have that.
Mobile deposit 2/5
Used mobile deposit for the first time a few weeks ago and thought “genius!”. Now since the update when I try to deposit, I get a blank white screen. Tried several times with the same result. All the Key banks around me have closed so I really don’t want to go driving around trying to locate a branch just to deposit a paper check!!
New update on app 2/5
This new update on KeyBank app is terrible! It does not update for days later . The old app when you made a purchase it showed instantly. With this update it shows 3 days later. I do not like the look at all. The only feature so far that has improved is electronic deposits. The camera reads it more efficiently than the old app. Please fix these lag issues I can balance my account in my head faster than the app can ...
Stuck on loading screen 1/5
App refuses to open 1/5
By jakob wiegand
I installed the latest update and the app won’t load, so I tried to sign in on the KeyBank website and of course forgot my password because it would always auto fill you know when the app actually worked. So I had to change my password and now when I try to sign in, it doesn’t work. Help please!
Version 4.4.22 feedback 2/5
The Key app has definitely improved over time. However the last upgrade was a step backwards. The GUI changes are not an improvement. The app freezes and has login problems that were less frequent prior to this release. KeyBank should invest in better testing, including usability, before pushing upgrades to customers
Ruined it with the recent update 2/5
I don’t usually leave reviews, but the last update has been so frustrating! I like the new look, but it doesn’t work. It doesn’t recognize when I attempt to swipe up to review accounts, so I can only see two. Might be fine for people who only have a couple accounts, but it’s useless for me. Hopefully you’ll release a fix soon!
Difficult to see 3/5
When looking at daily activity, the overall screen is very light and the contrast is so light it is very difficult to see. The current day’s activity is worse than previous days. Definitely a hardship for individuals with sight problems.
V 4.4.22 bug 5/5
When entering numeric value for making a payment, the first digit does not register. In other words, to pay $12.34, I have to type “11234”. Bug is 100% repeatable.
By Andy w!!!!
Crashes on startup every single time since update
Trash since new update. 1/5
App crashes on the startup screen can’t see any of my accounts or anything app is totally useless at this point.
The best part about the new update is that now the app doesn’t work at all.
Ever since the update the app is consistently down or experiencing problems