KeyBank Mobile

KeyBank Mobile

  • Category: Finance
  • Release Date:
  • Current Version: 4.2.7
  • Adult Rating: 17+
  • Developer: KeyBank
  • Compatibility: Android
6,818 Ratings
$ 0

KeyBank Mobile App

Take control of your money, and bank the way you want to bank – anytime, anywhere. With a new design and features that let you easily transfer funds, make payments, open an account and even deposit checks, our IPhone app* has features that are streamlined for today’s on-the-go world. Our app is free, fast, and secure. FEATURES - Touch ID® and Face ID® - View your account balances and last three transactions with one swipe using QuickView. - Deposit checks right from your mobile device** without having to visit a branch or ATM - Transfer funds between your KeyBank accounts - Add payees - Make payments to existing payees - View and change scheduled Bill Pay payments - Open an account right from your Mobile Device - Search and view your transaction history for the last 90 days - Locate a KeyBank branch or ATM - View your HelloWallet® Wellness Score - Manage and Edit Alerts - Add a Profile Picture - View Reward Points Balance - View Statements Our app is safe, secure and convenient - The same high-level security that we use for Online Banking at KeyBank - User IDs and passwords are required† - View account details over a secure connection - No information is stored on your IPhone® device in case it’s lost or stolen Need help? Have questions about this app? Call 1-800-539-1539. * Available for devices running on an OS 8.0 or higher ** At this time, Mobile Deposit is only available for iPhone® devices running on an OS 8.0 or higher † Anyone can download, but you must be enrolled in KeyBank Online Banking to use the app IPhone® and iPod® touch are registered trademarks of Apple Inc. All rights reserved. ©2018 KeyCorp. Member FDIC.


KeyBank Mobile app screenshots

KeyBank Mobile app reviews

  • Fix the direct deposit! 2/5

    By Marichuuu
    If the direct deposit issue could be fixed, I’d say the app itself is worthwhile. There are no extravagant features so it’s simple and easy to use. But the online banking is awful. After starting a new job and waiting for my direct deposit to be confirmed I’ve been relying on the direct deposit to process my checks at home. Consistently the online banking services are unavailable and it’s inconvenient to have to figure out what time I can visit the bank to process my checks when I work 8:45-5’s with a rare weekend off.
  • Does not deposit checks on iPhone 1/5

    By Mmbbvhd578754hgdtrdddgh
    This app does not deposit checks on iPhone. Reports problems: we are having issues accessing mobile banking. I downloaded it on daughter’s android and it deposited my check! Only works on android.
  • Horrible!! 1/5

    By emschenck
    Don't bother calling the online banking help number. Customer service is horrendous!!! They just keep saying "I understand...." but do NOT make any attempts to actually resolve the issue.
  • Mobile deposit doesn’t work 1/5

    By Salon2013
    Mobile deposit hasn’t worked in over a year. Tech support can’t seem to fix it. I have tried on multiple devices in several different locations. So inconvenient.
  • 4 digit code problem 4/5

    By jsed4365
    If you choose to use a 4 digit code to log in, be aware the delete button does not function. You need to enter it without error. Too many errors and your account will log. Hope this is fixed in the next update.
  • Please add Touch ID back. 2/5

    By bbbelle
    Miss the Touch ID. The pin key board doesn’t always work right. Have been locked out of the app.
  • App down AGAIN 1/5

    By terrylou8
    This app is down again. For over 2 hours now
  • It’s now not working!!!! 1/5

    By mbk425
    I can’t deposit at all and never had a problem previously..
  • Mobile deposit no longer works, so now this is useless 1/5

    By msjwhittz
    The latest update has screwed up the mobile deposit (the app insists you have submitted two photos of the front of the check, no matter what photos you use), and now this app is useless. Plus, there’s only one location in my very large city, so even more inducement to finally close this account. Thanks for nothing, Key Bank!
  • Online deposits 1/5

    By The best secure texting App
    After six months and multiple calls to the helpdesk no one can figure out why the check deposit function keeps erring out every time I try it. And then if you go into the bank they have no clue if there’s any issue. Check deposit through the phone has been around for at least two years and they still can’t get it right.
  • Inaccurate, only good for transfers 1/5

    By keybankisbad
    This app is frequently unreliable and has on multiple occasions displayed that I am overdrawn, when the desktop site tells me I am not. The only thing it is good for it transfers.
  • Fingerprint 5/5

    By tbrush99
    Always wondered why we just can’t use our fingerprint to open the key AP as opposed to using a password or a 4’digit code!!
  • About app 5/5

    By nicecuz
    Always right on
  • Key bank app 5/5

    By Nickyskitty
    I love this app. Being able to check your money day or night is awesome. Love it!
  • Key Bank 1/5

    By bfsj23
    The app is slow, the check deposit via picture seems to always be down, the money doesn’t go in account right away and then you get overdraft fees because key bank is slow to take money out and then I have to go into my bank and get the overdraft fee fixed because it’s not my fault that it doesn’t update right away like it should..
  • Good convenient app. 4/5

    By PapaGboy
    This app. Is very convenient, but the quick view only worked for a short time. It would be full 5 star if the quick view still worked and stayed working.
  • Online deposit doesn’t work 1/5

    By ImURoakWyatt
    All good except mobile deposit doesn’t work anymore.
  • Love Key Bank Mobile App 5/5

    By Brian Turnwald
    By far one of the easiest banking apps I’ve ever used and I’ve multiple banks and am a manager for a competitor of Key Bank and our app doesn’t hold a torch to how advanced Key Bank is with their mobile app for iOS.
  • Love it! 5/5

    By Sandi1959
    Its convenient & safe.. can’t ask for anything better in banking!
  • Awesomeness Personified Service 5/5

    By BayouInfused
    Love ❤️ Fairwood KeyBank!!! #BayouInfused
  • Photo deposit 3/5

    By Kammawitz
    Photo deposit ALMOST NEVER works!!! 1 out of ten
  • Love this app! 5/5

    By MainerLady
    I can check my accounts at almost any time! It’s fast easy and convenient. Thank you!!
  • Easy to navigate 5/5

    By DMK0000
    I find this app very easy to navigate and check my account daily make transfers and deposit checks
  • Blah! 1/5

    By WndDoc
    Face ID rarely works. Frequent “unavailable” messages when trying to sign in.
  • ADavid123 2/5

    By Adavid123
    I don’t like that the app won’t save my password or allow me to combine my business account or personal. I have to have 2 different long in accounts
  • Deposits 4/5

    By Ed G Guy
    The depositing part of the app can be glitchy. It could be because of the ridiculously slow internet speed in our area.
  • Mobile App doesn't work 1/5

    By Mother of Nick
    I've been unable to make a remote deposit. Not sure if it was the recent upgrade but it is vey in convenient.
  • Facial recognition to log in please 4/5

    By amtinez
    Pretty much what the title says it would be nice to use facial recognition to log in. I would have given 5 stars if it had it
  • Great app 5/5

    By keybank guy
    It’s such an easy to use app, also it’s save time to pay bills on time within seconds.
  • Use friendly 5/5

    By Dct1357
    This app is convenient and use friendly.
  • Alerts 3/5

    By spatxy
    The alerts I receive tell me nothing. I just moved from chase to key and with chase the alerts tell me all the information about the transaction that generated the alert. Example. I setup my alerts for any activity over $1 but your alert only says that there was activity but it doesn’t tell me who the vendor was and the amount of the transaction so I have to then log into the app and check the activity. This is a huge issue for me. Thank you for listening.
  • App 1/5

    By 5 minute nicknsme
    Pending transfers cannot be viewed. It takes 3-4 days for transfers to post to other financial institutions.
  • KeyBank 5/5

    By lil'Angel01
    Excellent App
  • Account check 5/5

    By Grimey565
    I like the easy flow of the app! You can see your different accounts, pay bills, transfer money all with ease
  • Key bank app 3/5

    By Stef w/F
    As a small business, I need to deposit checks by using my phone and your bank does not allow this! I have been told for over a year that it was “coming”. Please do this soon!!!!!! I wish that I could put a private note to categorize my personal and business transactions, including deposits. Check out how Bank of America app works, their running total reveals more information.
  • KeyBank website 5/5

    By Harley #1
    Your website is great. I love Key Bank everyone is so nice and professional.
  • Pretty good 4/5

    By crcomer325
    It could be better with Apple Watch support!
  • Needs improvement 3/5

    By suuuupersonics
    The basic functionality of the app is good. Transfer funds and looking up prior transactions. The layout is good and is seamless between checking/ savings accounts. The touch login only worked a few times and hasn’t for over 2 months now! They need to fix it, it really shouldn’t be that hard.
  • App review 3/5

    By Sdodd10
    I suppose that in a day the makers of apps interfere with my business a dozen times requiring me to respond of them type in my name give them a reading or somehow stop what I’m doing and tend to them. How can this be a part of my legitimate banking business? It’s a palling and you should stop.
  • You will never need to call the toll-free # again! 5/5

    By NimaZ99
    User friendly & practical for everyday used of balance check, transactions, & transfers. Although I’m generally against mergers, well done by Key.
  • Mrs TW 5/5

    By A_woods
    So convenient I love it
  • Please make app easier to track payments 3/5

    By E.B.K-G
    I love the app EXCEPT for 2 huge flaws. 1. When I send money to my children or a worker there is no identifying information except for numbers. This means when I import info to Quicken I have to go through and manually identify each transfer or payment. This is the same for a deposit. 2. There is no place to make a note so I can’t keep track of what I’ve paid for. See Wells Fargo’s app - much more user-friendly. I want to keep my business at Key but this is a huge barrier. Thank you for considering this!!
  • Deposit issues 3/5

    By Koalalyn
    When doing a mobile deposit I get a window pop up apologizing the transaction can’t be processed at the time call......... (paraphrased). I called that number for mobile banking and she couldn’t help me. Didn’t understand why it did that. I actually screen shot it. Took it to the bank and showed them. I had to make an inconvenient trip to the bank to deposit the check. They didn’t know anything about it. This happens constantly. My last deposit, Sunday, took 8 tries over a period of 3 hrs. It may take 15 x or multiple tries on multiple days to get it to go through. A few times I got that error message the deposit actually went through! I really don’t have time for this.
  • Slow processing 3/5

    By IndyTO
    The app is behind other banking apps in its responsiveness to ACH or auto-debit transactions. The posting of such transactions for not show on the app for 48-72 hours after they actually hit your account.
  • Checks written 3/5

    By tb589
    There use to be a way to set reminders about checks that have been written. It seems to be gone now. Which is very inconvenient.
  • Terrible 1/5

    By Vgbvg
    Extremely basic, worst than any other bank website around
  • In accuracies and total lack of certain data 2/5

    By nfeientbr
    All transactions say they posted at midnight, this is absurd, and unlike a lot of other banks you’re not displaying any kind of previous balance on each transaction, that way we can wrap our minds around how much of our deposits we have spent and project what money we will have

    By cardona86
    I deposited a check via the mobile app and somehow 2 holds for that check were placed in my account. So instead of getting +1300 I had -1300. The bank at first said I just have to wait a week which is ridiculous, and after speaking with a manager they cleared the hold and in a day the check cleared. I used the money to pay bills and the following day another hold for that amount was placed on my account and an overdraft charge was added. Don’t bother with the mobile, deposit. Not worth the hassle.
  • Transaction issues 3/5

    By Joshua Cotto
    This app is great the only issue is when I buy something online the transaction takes a week or 2 to go through and It’s very annoying and stressful. Please fix thank you
  • Overall good 4/5

    By Rasha1123
    One problem I have is the mobile deposit. It’s spotty sometimes and doesn’t always work even when you follow their rules. Otherwise, it’s good.

KeyBank Mobile app comments


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