Fix the direct deposit! 2/5
If the direct deposit issue could be fixed, I’d say the app itself is worthwhile. There are no extravagant features so it’s simple and easy to use. But the online banking is awful. After starting a new job and waiting for my direct deposit to be confirmed I’ve been relying on the direct deposit to process my checks at home. Consistently the online banking services are unavailable and it’s inconvenient to have to figure out what time I can visit the bank to process my checks when I work 8:45-5’s with a rare weekend off.
Does not deposit checks on iPhone 1/5
This app does not deposit checks on iPhone. Reports problems: we are having issues accessing mobile banking. I downloaded it on daughter’s android and it deposited my check! Only works on android.
Don't bother calling the online banking help number. Customer service is horrendous!!! They just keep saying "I understand...." but do NOT make any attempts to actually resolve the issue.
Mobile deposit doesn’t work 1/5
Mobile deposit hasn’t worked in over a year. Tech support can’t seem to fix it. I have tried on multiple devices in several different locations. So inconvenient.
4 digit code problem 4/5
If you choose to use a 4 digit code to log in, be aware the delete button does not function. You need to enter it without error. Too many errors and your account will log. Hope this is fixed in the next update.
Please add Touch ID back. 2/5
Miss the Touch ID. The pin key board doesn’t always work right. Have been locked out of the app.
App down AGAIN 1/5
This app is down again. For over 2 hours now
It’s now not working!!!! 1/5
I can’t deposit at all and never had a problem previously..
Mobile deposit no longer works, so now this is useless 1/5
The latest update has screwed up the mobile deposit (the app insists you have submitted two photos of the front of the check, no matter what photos you use), and now this app is useless. Plus, there’s only one location in my very large city, so even more inducement to finally close this account. Thanks for nothing, Key Bank!
Online deposits 1/5
By The best secure texting App
After six months and multiple calls to the helpdesk no one can figure out why the check deposit function keeps erring out every time I try it. And then if you go into the bank they have no clue if there’s any issue. Check deposit through the phone has been around for at least two years and they still can’t get it right.
Inaccurate, only good for transfers 1/5
This app is frequently unreliable and has on multiple occasions displayed that I am overdrawn, when the desktop site tells me I am not. The only thing it is good for it transfers.
Always wondered why we just can’t use our fingerprint to open the key AP as opposed to using a password or a 4’digit code!!
About app 5/5
Always right on
Key bank app 5/5
I love this app. Being able to check your money day or night is awesome. Love it!
Key Bank 1/5
The app is slow, the check deposit via picture seems to always be down, the money doesn’t go in account right away and then you get overdraft fees because key bank is slow to take money out and then I have to go into my bank and get the overdraft fee fixed because it’s not my fault that it doesn’t update right away like it should..
Good convenient app. 4/5
This app. Is very convenient, but the quick view only worked for a short time. It would be full 5 star if the quick view still worked and stayed working.
Online deposit doesn’t work 1/5
All good except mobile deposit doesn’t work anymore.
Love Key Bank Mobile App 5/5
By Brian Turnwald
By far one of the easiest banking apps I’ve ever used and I’ve multiple banks and am a manager for a competitor of Key Bank and our app doesn’t hold a torch to how advanced Key Bank is with their mobile app for iOS.
Love it! 5/5
Its convenient & safe.. can’t ask for anything better in banking!
Awesomeness Personified Service 5/5
Love ❤️ Fairwood KeyBank!!!
Photo deposit 3/5
Photo deposit ALMOST NEVER works!!!
1 out of ten
Love this app! 5/5
I can check my accounts at almost any time! It’s fast easy and convenient. Thank you!!
Easy to navigate 5/5
I find this app very easy to navigate and check my account daily make transfers and deposit checks
Face ID rarely works. Frequent “unavailable” messages when trying to sign in.
I don’t like that the app won’t save my password or allow me to combine my business account or personal. I have to have 2 different long in accounts
By Ed G Guy
The depositing part of the app can be glitchy. It could be because of the ridiculously slow internet speed in our area.
Mobile App doesn't work 1/5
By Mother of Nick
I've been unable to make a remote deposit. Not sure if it was the recent upgrade but it is vey in convenient.
Facial recognition to log in please 4/5
Pretty much what the title says it would be nice to use facial recognition to log in. I would have given 5 stars if it had it
Great app 5/5
By keybank guy
It’s such an easy to use app, also it’s save time to pay bills on time within seconds.
Use friendly 5/5
This app is convenient and use friendly.
The alerts I receive tell me nothing. I just moved from chase to key and with chase the alerts tell me all the information about the transaction that generated the alert. Example. I setup my alerts for any activity over $1 but your alert only says that there was activity but it doesn’t tell me who the vendor was and the amount of the transaction so I have to then log into the app and check the activity. This is a huge issue for me.
Thank you for listening.
By 5 minute nicknsme
Pending transfers cannot be viewed. It takes 3-4 days for transfers to post to other financial institutions.
Account check 5/5
I like the easy flow of the app! You can see your different accounts, pay bills, transfer money all with ease
Key bank app 3/5
By Stef w/F
As a small business, I need to deposit checks by using my phone and your bank does not allow this! I have been told for over a year that it was “coming”. Please do this soon!!!!!! I wish that I could put a private note to categorize my personal and business transactions, including deposits. Check out how Bank of America app works, their running total reveals more information.
KeyBank website 5/5
By Harley #1
Your website is great. I love Key Bank
everyone is so nice and professional.
Pretty good 4/5
It could be better with Apple Watch support!
Needs improvement 3/5
The basic functionality of the app is good. Transfer funds and looking up prior transactions. The layout is good and is seamless between checking/ savings accounts.
The touch login only worked a few times and hasn’t for over 2 months now! They need to fix it, it really shouldn’t be that hard.
App review 3/5
I suppose that in a day the makers of apps interfere with my business a dozen times requiring me to respond of them type in my name give them a reading or somehow stop what I’m doing and tend to them. How can this be a part of my legitimate banking business? It’s a palling and you should stop.
You will never need to call the toll-free # again! 5/5
User friendly & practical for everyday used of balance check, transactions, & transfers. Although I’m generally against mergers, well done by Key.
Mrs TW 5/5
So convenient I love it
Please make app easier to track payments 3/5
I love the app EXCEPT for 2 huge flaws. 1. When I send money to my children or a worker there is no identifying information except for numbers. This means when I import info to Quicken I have to go through and manually identify each transfer or payment. This is the same for a deposit. 2. There is no place to make a note so I can’t keep track of what I’ve paid for.
See Wells Fargo’s app - much more user-friendly. I want to keep my business at Key but this is a huge barrier. Thank you for considering this!!
Deposit issues 3/5
When doing a mobile deposit I get a window pop up apologizing the transaction can’t be processed at the time call......... (paraphrased). I called that number for mobile banking and she couldn’t help me. Didn’t understand why it did that. I actually screen shot it. Took it to the bank and showed them. I had to make an inconvenient trip to the bank to deposit the check. They didn’t know anything about it. This happens constantly. My last deposit, Sunday, took 8 tries over a period of 3 hrs. It may take 15 x or multiple tries on multiple days to get it to go through. A few times I got that error message the deposit actually went through! I really don’t have time for this.
Slow processing 3/5
The app is behind other banking apps in its responsiveness to ACH or auto-debit transactions. The posting of such transactions for not show on the app for 48-72 hours after they actually hit your account.
Checks written 3/5
There use to be a way to set reminders about checks that have been written. It seems to be gone now. Which is very inconvenient.
Extremely basic, worst than any other bank website around
In accuracies and total lack of certain data 2/5
All transactions say they posted at midnight, this is absurd, and unlike a lot of other banks you’re not displaying any kind of previous balance on each transaction, that way we can wrap our minds around how much of our deposits we have spent and project what money we will have
DO NOT DEPOSIT CHECK 1/5
I deposited a check via the mobile app and somehow 2 holds for that check were placed in my account. So instead of getting +1300 I had -1300. The bank at first said I just have to wait a week which is ridiculous, and after speaking with a manager they cleared the hold and in a day the check cleared. I used the money to pay bills and the following day another hold for that amount was placed on my account and an overdraft charge was added. Don’t bother with the mobile, deposit. Not worth the hassle.
Transaction issues 3/5
By Joshua Cotto
This app is great the only issue is when I buy something online the transaction takes a week or 2 to go through and It’s very annoying and stressful. Please fix thank you
Overall good 4/5
One problem I have is the mobile deposit. It’s spotty sometimes and doesn’t always work even when you follow their rules. Otherwise, it’s good.