Doesn’t show me my accounts 1/5
By Amber wilder
I’ve redone loaded this app at least 5 times, and nothing has changed. My accounts NEVER load, it just says “loading accounts” forever. I never know how much money I have in my account (unless I call), and it’s just very annoying.
Hidden fees everywhere 1/5
I’ve never been charged so many fees in my life, this bank is super sneaky with finding a million ways to charge you fees. For instance, most transactions post instantly to my account...unless it’s a really big transaction then they don’t post it to my account/app for several days (even though it’s cleared my account) that way I think I have more money in there than I do, and then overdraft. Banks will soon be dead because of Bitcoin, and good riddance.
Remote Deposit 1/5
Worst banking app ever. Remote deposit is a joke. Takes at LEAST three attempts at a direct deposit EVERY time. What a waste. It would almost be quicker to pack my toddlers up, drive 10 minutes, and wait in line to make a deposit.
Key Bank Best Bank...!!! 5/5
Very nice Bank and most of all the app works very well. Always have been impressed with Key Bank. Hope soon will see more cooler feature.
5 Star Deserved ⭐️⭐️⭐️⭐️⭐️😎
Garbage. If they ever get things to work , those retards better don't change anything any more
Terrible for mobile deposits 1/5
Only reason I have the app is to mobile deposit my paycheck (work too small for auto deposit) but so much trouble actually getting the transaction to go through.
Half an app 3/5
Visually this is much more appealing than my First Niagara app, but it allowed you to see transfers to each of your accounts. Even when you go to a line of credit or other debit accounts the pending tab does not show future transfers. Maybe it is for transfers in process, but that is not as important to me as future transfers. They could be added to the Activity option or add a separate option for transfers.
Crashes at mobile deposit 1/5
I really want to like this app. So far no luck making a mobile deposit though. The app crashes every time it goes to capture the check image (100% of the time). Looking forward to it working some day: it would be very convenient to successfully make mobile deposits.
Mobile Deposit Feature 3/5
This feature is important for me. I use it frequently. Although sometimes it doesn’t work. I’m hoping they will improve it.
Work great 5/5
I have very ifeeee Ite app works great
Mobile Deposit NEVER Works 1/5
This feature only works once in a blue moon. After calling Key Bank numerous times over the last few years to complain, nothing ever changes. Incredibly frustrating!
Not as accurate as it should be 1/5
I was told by a Key bank rep that this app is “not 100% accurate” and it is only a “tool.” I have not been able to use it the past few days. It prompts me to register my device every time I try to login. And I don’t have a new phone. And the mobile deposit works about 10% of the time.
It’s ok when it works 2/5
I have about a 50% success rate when it comes to Mobile Deposit. When it works, it’s fine. But the other half off the time I get 80% through the process and I get an error message telling me to call an 800 number if I need help with my banking needs. I just need Mobile Deposit to work every time. No idea what causes the inconsistency. And I’ve tried Wi-Fi, cellular data, rebooting, reinstalling, etc. This should just work.
Great app but.... 5/5
I love this app very easy to use but I really wish this app had support for Touch ID login as all my other apps use it including another banking app I have! Yes a small thing to complain about but still wish it supported it.
Mobile deposit broken 3/5
Everything I need works great EXCEPT mobile deposit. It hasn’t worked in months and hasn’t been fixed. I just get a pop up that says we apologize and our technicians are working hard to fix the problem.
Uploads don’t work. 2/5
I’ve been unable to do a check upload the last 5-6 times I tried. Either the application shuts down completely or I get the apology error message.
Just go to the bank 1/5
Not worth it. Not only does this app never work, mobile deposit is ALWAYS down, but customer service will keep you on hold for at least an hour and never solve your issues. Not worth it. Just make the drive to the bank. Horrible horrible HORRIBLE app. I would give it 0 stars if I could. This is the reason I’m switching banks. They couldn’t care less about their customers and it’s blatantly obvious.
App has been broken for a month atleast 1/5
App never works.
Worst banking app and customer service 1/5
This app is always crashing and failing to recognize my device. I could understand if I had an old device but an iPhone !?
Any call for support is a 20 minute chunk out of your day at minimum. You’re often placed on hold.
External transfers can take up to 9 days to complete. Mobile deposits are held for days ( even $20 deposit can take 3 business days to post )
Thoroughly disappointed. Even small community banks blow KeyBank’s technology out of the water.
App not working for weeks 1/5
I’ve been trying to use the mobile app for weeks and it doesn’t work. I have to log-in from my web browser. What is the point of having the app if it’s not working. Please fix it.
These people keep “updating” the app but yet it is still not working!
DO NOT APPLY Update released on 11/15/2018 1/5
After applying update Touch ID disappeared and entering the USER and password is not recognized
Can no longer hit sign in button 1/5
App was updated today and now it’s no longer useable! I uninstalled and reinstalled and still can’t sign in because the sign in button doesn’t work. I had it set to Touch ID prior. Oh well.
App update 2/5
I can’t get in through the app to check my accounts.. I am allowed to enter my info but not allowed to sign on... fix please!!!
New update makes app useless
Terrible banking app 1/5
This app is junk just like the rest of the bank.
Not able to log into my acount 1/5
I am unsatisfied. I have tried numerous times to log in and it dossent do anything at all 😡😡😡😡
App seems to be broken on iPhone X IOS 12.1 3/5
App was updated 2 days ago and will no longer log in. I can put in my user ID and password but the sign on does nothing. I’ve uninstalled and reinstalled but it’s still not working.
Last update 1/5
Since the last update I cannot let past the log in screen, I can enter user name and password but that’s as far as it goes 11/15/18
No longer working 5/5
Patched today and I can no longer log in. Tried uninstalling, hard reboot on phone and reinstalling. Just sits on log in screen.
Unable to log on 1/5
Not sure what is going on, seems to be a bug but I cannot access my account
Mobile Banking? 1/5
By Johnny b cool
I got an account with you guys WEEKS ago. It would be nice if the mobile banking issue ie THE APP could be resolved. Any other company and this would be resolved in a matter of HOURS not weeks. I know, this is what I’ve done for a living for many years.
Make a call and get it done. I’m available if there is no one else on Earth.
Terrible app 1/5
It is poorly maintained and the balance of your accounts are never updated properly, you make purchases thinking you have enough and you find out months later that you have an overdraft, might as well go back to using your checkbook to keep track of your account rather than download a not so convenient app wasting space on your mobile device.
Mobile deposit issues 2/5
I deleted and re-added app and this neither fixed the “unrecognized device” problem or being able to do a mobile deposit. I work during all branch hours making it nearly impossible to deposit in person. Please fix this issue.
Mobile deposit still does not work 1/5
I am ready to change banks, this is ridiculous. It has been a year since I have been able to use this feature, despite calls, upgrades, re-downloads.
What happened? 1/5
Until recently, this app was incredibly reliable and useful, but despite the supposed “login bugfix,” nothing I do will allow me to log in and check my balance. The instant it tries to send a code to my phone, despite the User ID and PW being correct but refused anyways, the entire process is undone and I’m back at square one.
I hope this issue is resolved before long.
Fix this already! 1/5
To log in you’re required a password or pin. Well if you accidentally type in the wrong number or letter you can’t backspace it. The button is there but doesn’t do anything so you’re just forced to enter in the wrong code and then you get locked out of your account. What the hell?
considering another bank 1/5
By Alixandra F.
This never works for me. Ever. I tried to delete and download again and it doesn’t even download again, I have to go to the App Store and open from there. Ridiculous. My husband also has same probs. Makes me think I should get a new bank as I rely on this to deposit checks frequently.
Horrible bank horrible app 1/5
By More adss
App not easy to use, which shouldn’t be a shock with how awful the bank is to work with. Overdraft emails are sent a week after the event and good luck getting through the 20 minutes of hold time to get it resolved. The app itself is as cumbersome as possible. Easy to transfer in he wrong direction between accounts and the funds aren’t necessarily immediately available. Do yourself a favor and use another bank
works fine but! 4/5
i just got an account with keybank and everything works fine! but i have the new iphone maxs and some features that are at the top of my screen doesnt work becuz of the way the phone is.this app needs an update to move the top features down alil so it will work. but overall great app!
Finger print 2/5
It dose not let me use my finger print and dose not keep me signed in with this new update
Slow, Clunky, No iPhone X Screen Optimization 1/5
It has been a year and multiple updates and the app still has yet to be optimized to fit an iPhone X screen.
Not helpful 1/5
The app doesn’t show me any information on my account. It just says “loading account information” and its always stuck on that screen.
App used to work just fine until they updated it and broke everything. Now sign in doesn’t work and deposits won’t work. Get it together fast key, or I will be switching to another bank...
App update 4/5
Like many others using this app, I too had all the same lack of device recognition and inability to access my accounts.
A very efficient Key phone rep recommended that I delete the app and then re-download from the App Store. That solves the problem (the new app version includes a bug fix that resolved the issue). When asked if there was anything else she could do, I asked if there were a way I could combine my business accounts to the same login, so I was transferred to another adept rep who talked me through and now all my business as well as personal accounts are on the same app !!
GREAT HELP ! ( PS the Business Accounts Rep had been getting calls all week with the ‘unrecognized device’ issue but he had not yet been appraised by Key Technology on the method to fix the problem !! Key IT needs to give all their reps the tools to do their work properly. They are our only link to fixing our problems and they do a good job at it...
Evidently, however, a feature I really like with the app seems to be disabled once I added the business accounts to my profile. I no longer have facial recognition even though the feature is turned on in my System controls.
I hope the is something that can be resolved.
Ability to Turn Off Hello Wallet 4/5
This app would be perfect if you could hide the Hello Wallet info. I really don’t need the info it provides as I use my own budgeting app.
PLEASE FIX 4/5
Every time I go to log in on my phone it doesn’t let me. This has never happened before. Please fix it
Login bug 4/5
By Andrew Lochner
Starting Friday last week every time I login weather it’s Touch ID or password I still have to register my phone even tho this is the only device I use the app on. I haven’t upgraded since last summer.
This app great when IT WORKS 1/5
Key🅱️ank Machine 🅱️roke y’all best fix this joint
The gat dam log on process is all hecked up
Says my device isn’t recognized
Gettin hella annoying