KFC Gwinnett STORE 1/5
The manager abruptly started shouting at us to leave they were closed really very rude talked down to us my partner was offended I assume he had a terrible night I hope each and every night is just awful for him the poor guy sounded very offensive language spewed from his filthy mouth. My partner was going to curse back to him but I waved her down and responded we need to take the high road. Worst experience here ever. This happened on Friday night about 10:09 pm close at 10:30 pm apparently they ran out of food a truck was unloading in the parking lot as we were trying to order an 8 piece meat only order the attendant was talking to us and the managed just came up and started acting unprofessional that were closed and to get lost in so many choice words. Terrible customer service I hood he gets fired.
It is expensive if it was cheaper l would be able to afford it. I have been wanting this for a while already
Won’t list my local KFC 1/5
I installed the app, but it refuses to list my location.
Annoying to use 1/5
This app seems like it was made by someone who doesn’t use or even bothered to quality test it. Too clunky and very inefficient. I got frustrated and just went to another restaurant
Just doordash with all the poor service and $$$$ 1/5
By The Ribbler
The app is just rebranded doordash. When food arrives late or not at all, there’s nothing you can do except chargeback. Cant change tip. Cant contact driver. So expensive too.
App is awful 1/5
The app doesn’t communicate to the store properly so when you get to the location you have a confused worker who now is dealing with an annoyed customer. Pointless to use the app in general at that point. It also makes up a time the order will be done and it’s always inaccurate. Just go somewhere else this place hasn’t figured out customer service at all.
Issue with Apple Pay in the last week or so. 5/5
My last three orders required editing/reentering my account phone number before Apple Pay would complete the orders. It appears app is not saving phone number correctly and is getting confused with the +1 country code that is automatically added.
Edit - Apple Pay issue has been resolved. 🙂
Makes online orders. Barely. 2/5
So many issues logging in. Doesn’t stay logged in. Resets so many times. So many crashes. No points or rewards systems like Chick-fil-A or McDonald’s. Doesn’t take online payments very often or quickly. Gets the job done but not very well and doesn’t offer much else.
Love the food! Only thing is LET ME SEE THE PRICE EVEN WHEN THE STORE TO CLOSE!! I love checking prices so I know how much it would be i be able to afford it or not. So 2 stars
App is hacked 1/5
The moment you try to put in personal information it auto fills in a robo generated password. You cannot access keyboard once you reach password line. I’d tried to reset password, and the reset links don’t even reach my email account. Despite needing to enter it to create or log into account. I tried to delete and reinstall app. However the booby trapped app is saved to my cloud. So it won’t let me fully delete and reinstall. Please check app for hacks and bugs. I eat at KFC frequently would like to use the app. Thank you.
Inconvenient app 2/5
Cons: I don’t understand the convince factor of this app since I CAN’T go to the drive through to pickup my order. Instead , I have to get off my vehicle (even when there is no line, and while it’s raining). it’s much easier to just go to the drive-through put your order in and pick it up in the drive-through. As if they don’t want us to use the app. Pros: Good tasting chicken and smooth operating app
Customer service 1/5
By O. Parks
Was very bad employee at counter had serious attitude and would not respect my coupons
Store is closed and no refund option 1/5
By Legend kebab
I placed the order through the app and the store is closed, don’t have my chicken after 45 mins and the app doesn’t allow you to switch store or refund! STAY AWAY FROM THE APP.
Drive thru 1/5
WHY IS THERE NOT AN OPTION FOR ME TO JUST ORFER ANS PICK UP IN THR DRIVE THRU??!!
Do not download. Waste of space & time 1/5
This is the glitchyest app I have ever been fooled into downloading.
Bug in virtual assistant 1/5
The type keyboard will disappear after you type.
Dumbest app 1/5
That’s the worst app I ever encountered in my life! Totally useless, just will get your money and not even deliver or chat, there is no way you get ahold with them after they charge you and not deliver!
App won’t let me pay any more. Get through checkout and it fails. 1/5
Charged for food I can’t pick up 1/5
Tried to pick up my order. Lobby closed. Giant, unmoving drive thru line that I didn’t have time to wait in.
Glad I’m not starving 1/5
By no kfc today
30 minutes later I have less than 25% of the app downloaded 🙄🤔😤
Bug report 1/5
App doesn’t send verification code
THIS APP IS TERRIBLE
No longer working 1/5
This app, until the last week or so, has been wonderful! I could order, pick up food, and leave in minutes. Now the app lets me get to the final screen and says error…no matter how many times you try, will not work :( Please fix
Worst of fast food apps 1/5
Hard to load. So many steps to complete an order even not the first time.
Sad, Just sad.. 1/5
This is a sad excuse for an app.. I gave a star for effort.
By debi kaufmann
App won’t place an order 1/5
The app will allow me to do everything EXCEPT place an order. I can pick a location. I can pick a day and time. I can select items to order. I can create an account. I can enter my phone number. I can enter my credit card info. BUT THE APP WON’T PLACE THE ORDER! Why??!!
Crashes and adds 20 minutes 1/5
This is for the consumers and the developer. I don’t usually write reviews but this app deserves zero stars.
It sometimes crashes when adding items to bag and other times when checking out.
This app will take your money and reschedule your pickup after you pay.
If you add a third item the app changes your pickup time 20 minutes after the time you scheduled your order pickup. This 20 minutes occurs when adding a third item to bag. It can even be an order of fries. The 20 minutes is added no matter how far in advance you schedule your pickup. I placed an order at 2 p.m. to be scheduled for pickup at 5 p.m. The app changed my pickup time to 5:20 AFTER I paid for my order. If a three hour heads up isn’t enough of a heads up for a fast food order please tell me how much in advance I need to place it. I couldn’t cancel the order in the app either.
Never Works! 1/5
I’ve only ever been able to get this app to work twice when I first installed it. Now it either crashes or as soon as I pick my item and say “add to cart”, it says “please wait…” and the never does anything. Cart is empty. App is USELESS
How can the screenshot show an 8 Pc bucket for $8 when it’s $21. Also this app has no promotions, deals, or rewards?? What’s the benefit of this app?
Payment problems 1/5
It doesn’t let me pay thru the app
What? No livers? 2/5
By Swiss Machinist
Love KFC chicken. There is none better. And that especially goes for the livers. Not all KFC’s have livers on the menu, (bummer), but I should be able to order livers from the stores that DO serve them. In addition, I noticed KFC’s website doesn’t list any livers either. And that’s just plain un-American.
By E milt
The create an account thing is badly made
Wants Website Login 1/5
It's an App, and I should be able to use my iPhone's generate login through iPhone feature, because I don't care about trying to remember my fast food login credentials.
KFC wants me to go to the KFC.com website and create an account, then use its credentials to login to the app. No thank you.
I already spent more time on this review, than I should spend on anything for a fast food app.
Where are the kids meals? 1/5
Why can’t I order my kid a meal through the app??
kfc Indiscriminate charges 1/5
I bought chicken wings at kfc, originally it was $23.99 (24pc) and now $13.49 (12pc) charges me twice, $13.49+$$13.49=$26.98, such an arbitrary charge, （88st /northern）ny
So easy to navigate 5/5
I have doordash plus, but when it comes to order kfc I’d prefer kfc app, even I have to pay delivery fee, this is how much I love this app. It’s so clean and easy to navigate. You can schedule order for delivery too.
Won’t take information 1/5
After trying multiple times I gave up trying to enter payment information. Going to go to somewhere else.
Not useful 1/5
Can’t customize orders, like I like to get all white meat on the buckets which is an extra charge but no option for this. An intelligent app design would let you do what all the stores let you do.
This app is crap 1/5
Can we please get an app that actually works? That would be great!
Y’all have a commercial on TV saying “free delivery when you order on the app” then I order and y’all CHARGE ME delivery fee. Quit advertising free delivery if it ain’t free. If I wanted to pay for delivery I can use Uber eats or door dash without your app!
Buyer beware - No way to get a refund on app 1/5
Buyer beware if your item is out stock you will be charged for the order with no way to get a refund.
Bad app 1/5
By g hi rudhdhe
Every time I order something it says error or canceled
Horrible App 1/5
Menu items incomplete. Doesn’t allow you to see what is on a sandwich so no way to change. I’ve deleted the app.
Tried ordering 5 times two different days with two cards at two different locations never worked 1/5
All I wanted was Mac and cheese bowl that had to order through this app. I tried everything I could to order it but kept messing up so wasted my time and my wife time trying to order. Made us both mad and ended up getting something else two days in a row so thanks for making me excited to just be disappointed
Needs to display store order processing status 3/5
I placed two orders from locations only 3.5 miles away from home. Shortly after placing each order I received a notification saying "Oops, we could not process your order so we canceled it". After the first cancelation I called the national customer service line and they could not see why the store could not process the order. They said the charge will fall off my account in a few days. I went ahead and ordered from a different store location and the same thing happened! It's my daughter's birthday and she wanted KFC but we'll have to wait until tomorrow to go to a restaurant.
At a minimum their corporate call center needs to know what's going on with each store. Then the app should display something saying "This location is not processing mobile ordered right now"
Jack Harlow 4/5
The animation for the Harlow promo make the app extremely slow and buggy.
Terrible customer service 1/5
So disappointed with my food!! Ordered and didn’t get mixed bucket …food is now cold and waited 2 hour to be told I am only getting a refund for the white meat I didn’t receive .. never ordering from here again!!
Wrong item delivered 1/5
By Tw knight
I ordered at kfc avenue I location a bucket of fried chicken but unfortunately I got upon delivery a piece of spicy chicken sandwich , I tried to contact/dialed the avenue I store but nobody answered. What a no no customer service.Focus on what you are doing.