Getting it right 5/5
The way Kings handled the out of stock items before I paid was spectacular. Other grocery stores notify you after the order is being delivered or picked up.
Can’t check out 2/5
I have put all the items in my cart, figured out which store offers pickup, my cart is above $35 and for some reason it won’t let me checkout. So frustrating! Every time I go to check out it has me change the store. I have selected all the locations around town that accept curbside with no success!
The app is good when it works 2/5
I created a pick up order yesterday. I have been unable to modify it. Keep getting an error message. Been doing this for 10 hours. I called customer service. They have no idea. I asked if they knew when the app might be fixed. Radio silence. Uuuuuugh.
Useless and confusing 1/5
By Dr. AGC
I have deleted this app after attempting to use it 3 times. The first error is that the app depends on a good internet connection but most of the stores in Northern Colorado have extremely poor Wi-Fi and cell reception. The second error is that the coupon clipping does not work when checking out. The third error is that the app does not keep track of either my coupons or my purchases. The app is a complete waste of time, better to use my phone number and insert a cc to check out.
Worst app to setup and keeps loosing the shopping list 2/5
By Guys aurora
Clunky app 2/5
By shopper 80210
Cumbersome and harder to use than it should be. Have to search to find your cart once you’ve assembled your list and added it to the cart. How about a simple cart icon on every page like only every other shopping app?
Cancellations, no visibility 2/5
Virtually every order I pickup has cancellations. These items then disappear from your purchase. And there is no way to look up your cancellations, so it is difficult to know what to reorder. Also, it would be good to be able to delete items you no longer order from your recommendations.
Loading coupons 1/5
Really dislike the update. The new digital coupon section is terrible. The item icons are much smaller and makes it hard to distinguish what the item is. The item description, while in bold letters, gives less information ( the description has less words, hence it’s incomplete) and now I have to tap on the offer to see what it is. Prior to update, I could tell what the item was and decide if I wanted to add it. Now I have to tap on it to see and and then decide. It is time consuming and therefore not user friendly. Please fix this. Please?!
No apple sign in or pre form fill 2/5
This app doesn’t seem to utilize any of the Appe features, feels prehistoric. Im gonna guess this is a crappy responsive app and not true native iOS.
Great, friendly staff 5/5
I am greeted so friendly when picking up my groceries. They load the car and I’m quickly back on my way. Thanks
Checking order lists 4/5
There have been a couple of times the shoppers have not checked the online order list and have left things off.
Order gone wrong-Waste of time 1/5
We took the time to try the delivery out. Downloaded the app, set up the account and placed our order. Waited for the order to show up to find out hours later it was cancelled by King Soopers on an email.
Online order 4/5
Just made my first order! One thing was kind of annoying, and that was the delivery thing. I wish you can just opt in for delivery and then make your selections, instead of doing it individually. It gets funky when you add delivery to it individually, so how I did it was, by selecting everything else for "add to cart" and then at the end, transfer them to delivery. Other than that, was nice. Discounts should be happening automaticity; not sure if it does that or not. Definitely will recommend this to people.
Every week you’re out of something fire the buyer and hire someone who can keep up with the stock!
I’m very upset that a $26 tip was added and I noticed it while my order was processing, it’s an enormous order and I’m not willing to pay $26 for tip for someone to do their job
What’s the point if you can’t login. 1/5
Subject says it all. The app won’t let me login, although I’m able to change my password, so it knows I’m in the database.
Bring back the regular items list!! 3/5
I really liked the regular items list- please bring back that feature!
Worthless app! 1/5
This app is SO user unfriendly! They make you search through to find the coupons on the items you will be buying, rather than just automatically applying them to you bill. And when you do “clip” the coupon, you usually don’t get credit for it. I have to go through my receipt before I leave the store because there is ALWAYS half that didn’t go through. So so so so frustrating!! When I have asked the cashier if I’m doing something wrong, they always say they don’t know because they don’t use it. Kroger, just give us the pennies in savings for what we are buying rather than make us jump through your ridiculous hoops every time! This app is worthless!
Payment information difficult to process 4/5
By Karma's Human
This is my first time trying this service. The app is well organized, intuitive, and easy to use. Had difficulty entering payment information at the end of shopping. I strongly recommend navigating to “Account” and entering payment information there before attempting to checkout and place order. Beyond that, experience using the app was great. I appreciate an option that potentially reduces the number of people in the store and improving public health outcomes. I’m looking forward to you stealing my business away from Amazon Fresh.
Can’t use to order 2/5
Ever since late September I haven’t been able to complete our order using my phone. I have to set it up on my iPad then I can use the app on the phone
Allow button for no bagging 4/5
Love this service, but I do bag my own groceries when I shop. I have my bags in the car, so I would love to easily tell the employee collecting my order that they don’t have to bag - it would save them a step!
I regularly get one item a bag, too, and it’s very wasteful. Please help earth, resources and customers by adding a simple button to relay to employees not to bag! Thanks!
Slow and buggy 2/5
It’s better than nothing, but not by a lot. Be sure to set aside 15 minutes to add a bag of carrots and two cans of soup to your cart.
Very Clunky 3/5
The shopping app is very “clunky” to use - easy to get lost and easy to get stuck in a corner without knowing where to go next. Confusing in many ways. Has many good features but needs to be better organized.
Lead Software Engineer / Architect for a major corporation
Substitution list 3/5
By Caught me
It would be helpful if we could add comments when a text is sent regarding what is being substituted as is possible when asked if ok to substitute prior to placing your order.
User Friendly 5/5
Unlike a different major grocery chain in my area, King Sooper’s works with Instacart when found delivery orders. The shopper texts with you while shopping to
Let you know if things are out of stock and asks if different items would be ok as opposed to just skipping it or substituting with something you didn’t want. Much more user friendly.
Skips sale prices 2/5
App does not recognize/apply discounts that require purchasing a certain number of items. For example, Pepsi is $5.69 per 12 pack or 3 for $10. Put 3 in the cart, total is over $17. Powerade in store is 59 cents if you buy at least 10. Put more than 10 in cart, price stays at 89 cents each during checkout. I imagine many people are being cheated out of sale offers by this.
Had the coupon for free delivery but they charged me and didn’t allow me to stop because I can’t afford the extra fee and only did not because I was exposed to the o covid and didnt go to pick up to avoid possibly expose anyone
Shopping list adjustments 3/5
It would be nice to be able to delete items from my shopping list that I no longer use or have replaced with other items. It also seems that the number of items on the regulars list does not make any difference or have any effect on the actual items put into the cart. It is an option that is useless. App glitches or malfunctions often. ClickList is convenient, but the app needs a lot of work.
Not a real friendly site 3/5
It won’t let you change the store location.
It charged me more than what was advertised.
Will not change location 1/5
It picks a store for you and won’t let you change it.
I love this APP, it’s the only way I do shopping with King Soopers.
What happened to the add to regulars option? 1/5
For a long time I was able to look at a list that my wife and I created for our regular purchases. Up until about a month ago it was easy to add items from the regular list to my shopping list. Then they merged the two. It wasn’t ideal but at least I had my regulars available. Now the regulars are gone and no way to recreate it. WTH? Are you trying to make it harder to use your app?
Unable to sign back in 5/5
For the past few days, I’ve been trying to sign back into to the app. Every time I try I get a black screen. I’ve tried deleting the app and downloading it back onto my phone but the results are the same. Any ideas on what to do??
Dialed in 5/5
When this epidemic started there was a very visible learning curve, naturally. The last few times I’ve used the app to order and pick up my groceries it has been a home run experience. Great work to everyone on this team!
Pickup is very confusing shows cart and pickup overlapping adding double or triple order in review. Items I don’t want added to cart so had to remove items not time saving at all.
Love being able to have my son pickup groceries when I’m not feeling well; great service.
Works half the time. 1/5
Half the time I can’t get the coupons to load yet the adds always talk about coupons. Safeway has barcodes you can scan to add the coupons to your app. That would make things soooo much better for times you can’t coupons to load.
Pick up should be default 1/5
The default for certain items is set to “Ship” which causes me to go in and change it to “Pick up”. This is very frustrating. Please make this update to pick up as the default and I will update my rating.
Better yet you can make the choice at the beginning and not show items that are out of stock.
Love your app and the delivery feature! 5/5
The app is really easy to navigate
Garbage app 1/5
Probably going to shop at WalMart for better shopping list experience.
Substitutions and adding items later 2/5
You should really consider implementing a way to give us multiple options for substitutions. If the thing I want is out of stock there’s one substitution option that the shopper gives you, if you don’t like it you just don’t that item or anything similar. Instacart at least gives multiple options if something you want it out of stock. Adding things after your order is placed would be nice too, especially if the order is 5-6 hours out. 2 stars because this app does what it should do only when all your items are in stock.
Fails to recognize login. Face ID not available. Know why I didn’t install it sooner
Pretty good 4/5
It would get five stars...And be the ONLY place I shopped if it was easier to add coupon and weekly sale items directly to your cart...but I do love u Kroger!
High prices, bad attitudes & low inventory 1/5
By Pedro Laluz
Unfortunately I have to shop here because the next closest store is several miles away.....If you can shop elsewhere.
Easy to use 5/5
I really like this app it is easy to move around in and find everything I need. I just wish it would be a little easier to modify an existing order.
Not User Friendly 2/5
I use this and the Safeway App as well. Safeway’s app is hands down better than this 10 fold.
Super slow to load. Hard to get to Kroger pay 2/5
When internet is spotty (like in the store) the whole app goes into slow motion (hey devs, use threads for your network requests). So much so that the menu takes 10 or more seconds just to open. Why can’t you just use Apple Pay like everyone else?
King Soopers app 2/5
The app is too difficult to navigate
Delivery didn’t show up 1/5
We ordered a few groceries to be delivered through THIS APP and it didn’t show up, even though it said it was delivered. I called KS, because that’s the phone number on my receipt and not even the faq discusses what to do if your order doesn’t show up... King Soopers say the order was through insta cart, who they’re unaffiliated with. I guess if they’re unaffiliated I can’t really count on them for reliable business? Because no one took accountability, I paid $60 and have no groceries.