Cannot add card 1/5
Cannot add payment card, so can’t use Kroger pay. Plz fix.
No way to see my cart and check out. 1/5
Oh my gosh. Why do these major corporations continue to farm out app development to the lowest, most embarrassing bidders?
At its simplest, a grocery store app should let a shopper see the contents of a cart. You know, with a cart icon, like every other retailer has figured out. Going in circles with this app to see the 7 items in my cart and actually pay for them.
Along with the in-store, portable self-scanner program that fizzled, yet another example of Kroger’s out-of-touch tech leadership, wasting time and money and self-sabotaging their own brand by aligning themselves with a lousy app developer.
Best App for Parents 5/5
If you are a parent, look no further, this app is for you. Gone are the days of schlepping kids in a cart around the supermarket. Shop during nap time & pick up without fuss.
Won’t let me add King Soopers card 1/5
The app won’t let me add my King Soopers card to create my account. It says there is an issue with it, however, the card works perfectly fine in store when scanned. This is super unfortunate because I need the card added in order to participate in the fundraising opportunity for my kids’ school.
Love this App! 5/5
King Soopers does a great job with online orders. I have been using this service long before COVID and I thought it was worth the $5 service fee. They have just gotten better and now it is free. I think Kings does the best with allowing special instructions for substitutions. Some other places let you sub just the one suggestion they have curated.
Easy to shop 5/5
By Arvada lover
This is a great app except when they cross over to Kroger and your passwords get messed up. I only want the King supers information on the King Soopers app
Go to the store this app is hot garbage 1/5
By Beggar John
I checkout a cart, the app tells me the order is confirmed. I never get an email. I open the app around pick up time. My entire order is sitting in check out again. This game went on for a week once. No messages. No updates informing me my orders were suspended. Delivery is worse. I tried putting an order in the day before a snow storm. App confirmed my delivery time. My delivery went into purgatory. Next day I still had no food, and got snowed in. Thank you kroger app for leaving me without food in a blizzard.
Seriously, if you’re able, go to the store instead.
Love the app 5/5
King Soopers app used to drive me insane. Please notice the past tense as the current app reflects changes that make it SUPER EASY to use. This is important for an old timer for whom technology can be quite the challenge.
Super Easy!! 5/5
By DeAnn H
Love this app. Love the ease of ordering off of this app and how friendly they King Soopers staff at Erie always are bringing out my groceries.
Reusable bags 4/5
I would love to see an easy way to communicate that you would like to use your own bags.
Almost easier to use than the actual website itself.
The app is VERY easy to use 4/5
By JC DHS
My biggest complaint is that there are many items carried in the store that are not available through the app.
The app has evolved to now show coupons in my estimated total, rather than having to wait for it to be rung up
The coupons and applicable items are super easy to find. You don’t need two separate apps like Safeway (one app for coupons, a second app to order groceries).
Needs more work 1/5
I use this mostly to renew prescriptions. The prior versions worked well but now it’s near impossible to renew prescriptions. It keeps asking to log back in, push’s me to order bananas, use coupons etc. To complicate matters I sometimes do store pharmacy pick ups in Colorado and Oregon where we have houses. I’d imagine pills is a big business for Kroger so this has to work better, or I’ll go back to Walmart or pills by mail.
The best! 5/5
It is so fast and easy! Saves me time and money!
Difficult to use 3/5
App is difficult to use. It automatically adds items from your click list even if you don’t want them. You have to go back and adjust this when ordering. It could be set up differently to make it easier.
App not working 1/5
By Tiger lacy
I tried different systems to get into this app computer and iPhone. Changed debit card and credit card information multiple times. we could not submit your order technical issues please try again later. Since 9 o’clock this morning it is 4:50 PM the seventh time that I tried finally excepted the order there’s nothing wrong with the cards I work for a bank and I know this for a fact. Your app needs an update
Great app to order groceries but needs some enhancements 2/5
App works easily for finding and ordering groceries but has some major enhancement issues....
First, app will not let you order makeup products without issues. It allows you to select items, but then says they are no longer available when you try to check out. Does this every time.
Second, if an item is no longer available, it will say “no longer available” but won’t tell you what item it was. So you are left wondering what you won’t get.
I have reported these to their customer service help desk many times without solutions or resolution. Otherwise love this for getting my groceries touchless.
KS app problems 3/5
App slows or hangs sometime while using.
Item descriptions are vague.
Certain items are hard to find. Ex: item didn’t show under frozen salmon but did under just salmon.
Ability to allow substitutions used to be shown when selecting item, now must wait to checkout.
Super easy! 5/5
This app makes life so much easier! As a busy working mother, King Soopers grocery pick up helps me spend more time with my family and not running errands. 5 stars!!
Terrible App and Scam 1/5
Not sure if this is King Soopers or Instacart, but how come when you order something through the app, and if the item is unavailable, you still get charged for it? For example, I have order items that were unavailable and I'll get a notification that it was refunded, but on my chase app, I can see that I got charged for the initial cost. On my King Soopers receipt, it would show that some items weren't processed ( because it got refunded and would be for example $70 ) but on my chase app, it showed that I was charged $100 because that's how much it would have costed IF those items were available.
Also, some delivery person brought me a completely wrong order, and because of covid, I wasn't allowed to return the stuff that wasn't even what I ordered because it got delivered to the wrong dude, so after about 40ish mins with customer service, they told me I would get my refund. This was back in February and I have yet to receive my refund (it's now April). What a joke.
Slow and buggy 2/5
It’s better than nothing, but not by a lot. Be sure to set aside 15 minutes to add a bag of carrots and two cans of soup to your cart.
Update: New update is worse.
Cash back needs a search function 5/5
Some months ago they implemented a cash back section in addition to coupons. However the cash back section does not have a search function.
Either add a search function or combine coupons / cash back into a unified search.
Other than that, good app!
So easy!! 5/5
This is my first time using King Soopers pickup and it was so easy!! So much better than other market apps! Good job.
Missing Text Notification! 4/5
By Nanny Geanny
It’s a great service... BUT it was better when you could text back to shopper - say there is a soda sale and I want him to stay within the brand to keep my $$ saved. Other than that, they do a great job- friendly, make good choices and are really speedy! I’d give them a 10+ if they’d being back the text notification!
The app should allow you to specify which store and doesn’t 1/5
The app should allow you to specify which store and doesn’t
King Soopers 5/5
King Soopers has fresh Produce and organic meat, wild caught fish, and this is important to me.
Don’t ever update the app. Or sign out. Or trust it for a second. 2/5
This app is great when it works. But the testing process must be nonexistent because the app is constantly blowing up. Most recently it wiped out my whole shopping list. This in the middle of moving house so my life is a disorganized mess to begin with, so this is just the icing on top of that. Couldn’t be me, shopping without a list in a pandemic... except when it’s me because Krogercorp cheaps out on their phone app.
Digital Coupons 1/5
Finding digital coupons in the app is not direct. It should be obvious and easy if you are going to make the customer do the work for you. Finding an item in the digital coupons is difficult because numerous times you can’t find it by brand or name. I’ve had to have the cashier or self-service assistant manually enter the price after I had to take a picture of the digital coupon.
One assistant at the store said he reported this issue to corporate to no avail. Disappointing that corporate doesn’t even listen to store employees.
You also have to be on the store network to get the app to work and it is slow. Pulling up a digital coupon, whether it finds the product or not, can take from a few minutes to several minutes. You should just apply the coupon to reward members without requiring them to clip the digital coupon.
This simply is not a good way to treat your customers.
Shopping Couldn’t Be Easier 5/5
By Mrs. M. D. Brown
Being a retired senior citizen with a slight disability, it’s a pleasure to be able to order my groceries over my phone!! The young people who do my shopping are courteous and thoughtful! I appreciate their text messages alerting me to what’s available and what’s not! I wouldn’t shop any other way!
So efficient 5/5
By skunk the cat
This app is wonderful to use. It remembers my “regular” items and makes it easy to order those. It is easy to search new items too.
Pick up orders 3/5
Finding it difficult to go back and change or delete items
Ridiculous number of updates are driving me crazy!! 1/5
Almost every time I use this app, it has an update that I need to install or it won’t work (“unsupported”)! And every time I update I have to re-enter my credentials (seriously, who remembers all their login credentials these days?! EVERYTHING requires a username and password!) and then figure out where everything is located in the new version of the app.
Now this newest version requires a newer Apple OS to function, which my phone inexplicably won’t update to. I’ve had it! Such a waste of my time and life to save a few bucks on app-only coupons. King Soopers, you just lost me...
Update made this less helpful 3/5
By Doc Boh
I used to love this App - especially during the COVID Pandemic. All items were listed by their aisle so I could get in and get out without wandering up and down the wrong aisles. I even drove past a competing grocery store because their App did not identify the aisle. The latest update now just says “aisle may vary” for EVERYTHING (not just dairy or bread). I guess they really want you wandering around the store buying things not on your list - or maybe spending extra $ on their curbside or delivery service.
Good but too many modes 4/5
App has so many modes that it gets confusing. I wish it were more streamlined, though maybe I have only my use case in mind.
By goving ot snigher try
Thus is such an important service during these times Especially for those who are disabled, like myself. I just wish that the shoppers pick the items as if they were buying them for their own families sometimes the produce is just so bad :(if I’m unable to shop on my own I obviously can’t bring these products back. And it’s usually delivered the day I need to use them for a family meal.So here I am giving it another shot keeping my fingers crossed and saying optimistic.
By grocery shopper 303
Booooooo my experience with this app has been whack af, v irritating
Pickup associates are outstanding! 5/5
The entire process is easy and quick, but the King Soopers pickup staffers at the Youngfield location are the reason I love it. In these covid times when I am craving human contact, they are cheery and neighborly, even with wild arctic winds whipping around. They make me believe they enjoy what they do and that I am a valued customer. Bravo!
King Sooper App 1/5
This app is now a disaster. Will not let me load or click on digital coupons. Constantly locks up and will not let me move forward or backward. Impossible to use. Please fix bugs!
Items needed 3/5
Can’t pull up specific items or unable to find specific items I know are in the store.
Thank you 5/5
Thank you for providing this service it’s much appreciated
Pick up service 5/5
Use this service! Just be sure to check for the things they could not find before you go, they do their best but I imagine it is hard sometimes.
So far so good- 5/5
First order processed very easily.... we’ll see how delivery goes! I’ll update!
Terrible app 1/5
It is not easy to find products and I cannot enter a credit card. Terrible app
Love the prices and availability, but .... 3/5
They use too too many plastic bags
Love it! 5/5
By Crazy horse 6410
I like that I can clip coupons and Schedule a pick up
It keeps track of items I frequently buy for faster selection.
Corsentino family 5/5
By Corsentino clan
We have been extremely happy with this service! The staff has gone way and above for there customers! We recommend to all are family and friends!
King Soopers comes through during the pandemic 5/5
Their AP is easy to use and has enabled me to choose my groceries and pick them up with ease! Thank you!!
Waste of time 1/5
Doesn’t let you check out
Easiest App! 5/5
So easy to use, very intuitive. I use this app very often, it always displays my frequently purchased items which is one of my favorite features.