By anne laure LA
Super application facile d utilisation
Extortion DO NOT USE 1/5
By Steeeeeve buskemi
the day before my trip I was notified they needed $500 in order to stay on my flight. Worst experience with a flight app ever!!!
Can’t beat their prices! 5/5
By mona the nomad
I travel a lot, trust me I know.
Map feature 3/5
I love the map feature online, it’s the only reason I downloaded the app. However the app doesn’t have that feature in it. Please add it! I haven’t used this service to book any flights yet so I can’t comment on anything else at this time.
The worst/0 star 1/5
By Crash every single time
I am flying from China to USA. They didn’t even bother to notify you that you need visa type doc if you are transferring fly at Vancouver. Again, I have us green card and don’t have intentions to enter Canada. The transferring time is under 2 hours.
I end up to purchase another fly ticket from another website. I will not recommend Kiwi to anyone.
Pretty good ! 5/5
By kelly yueh
Well experience to enjoy this APP!
The app is cool. Straight to the point. I don’t know how they find cheap tickets but this company is by far the cheapest.
By Gennadii Oberemok
Very good app to by a tickets!
Baaaaad concept 1/5
First and last!!!
They do NOT allow you to do the check in for flights on your own. They ask your data and then send it to the airline BUT it has to be at least 3 days before.
I tried to do the check in 2 days before like I always do and it was impossible, so I had to pay 110 $ to greedy Ryanair for 2 check ins... thanks to you kiwi!
I can’t find a past booking
Unknown hotel 1/5
By World Rose LLC.
It gives a total price with out naming a hotel !
Rich USA-BRA 5/5
By Rich USA-BRA
Very useful to find good deals!!
Absolutely Horrible Travel Experience 1/5
By Ed M M
Please beware that Kiwi.com will not be there for you when you get stranded due to a delayed flight. I was stranded on Orlando on June 8th and called Kiwi.com to get rebooked based on the Kiwi.com guarantee. I never got a formal response for more than 10 hours leaving me stranded overnight in Orlando. When I called the customer service number all the offshore customer service agents told me was there us nothing they could do but wait for an email in 2-4 hours that never came through. The agents lacked empathy for my situation and just kept parroting the same script over and over. BUYER BE WARE OF KIWI.COM they will leave you stranded when you need them most! Worst travel experience EVER!!!
No big guys beat their prices and service 5/5
When traveling in Asia have been using them since 2014. Great prices and service
In 2019 find non of the online booking services match their prices on USA / Asia sector. They even rebook you free if miss connections.
I will also book my New York / Manila sector with them on my Asian vacation.
Good Job Kiwi.com
worst booking service 1/5
I book flight and they cancel it after 10 hours, I came to pay 2 times more for new another. Don't waste your time and money use other services
Great app 5/5
Fantastic and useful airlines booking app
Mr. Medina 4/5
I had some glitches with the booking as far as needed to repeat more then once the travelers info. It kept on kicking me out for some reason. But everything worse went smooth.
Great app! 5/5
Easy to use app, searches smaller (cheaper) airlines. Lots of options to tailor your flight, quick comparisons, with clear and helpful info on terminals, car rentals, etc.
Great app great prices, frustrating customer support 2/5
Loved getting the good prices on here and the app is nice. My biggest complaint was a flight change situation. I accidentally booked the wrong day to Venice. I called, which wasn’t too painful, and requested the flight be changed to the next day and time changed from 7:00am to 12:40pm. They changed my flight and charged me something like $60. Not too bad at all. I get my new flight, and it’s again at 7am. I called again to make the correct change, and they said it was going to have to be another change for a fee and wanted like $150. Even though THEY messed up the time, they wouldn’t change it without me paying, AGAIN. Ridiculous.
Cheapest fares 5/5
Kiwi.com has the best prices. Ill never book a flight from a different site! Kiwi.com is the way to go if you want to save money.
By euro 1990
Serve for horrible Hispanics and they also stole 840.00 $ I bought 2 tickets and they gave me back 65.00 $ they still tell me it's not my fault and the ticket was canceled by the airlines!
0 STARS - DO NOT USE KIWI 1/5
Wish I could give them 0 stars. DO NOT USE THIS SERVICE, especially if you value your sanity. They angered and frustrated me so much I was left stranded crying in the airport overnight. My flight was delayed and I called them and they refused to change my connecting flight because they didn’t want the chance of even losing a few dollars. It is so frustrating to have the people on the phone flat out tell you they care more about the money than you ever getting home. After literally 8 phone calls to their customer service line - they still refused to help me at all - I ended up getting stranded in LA overnight. They promised to get me out of LA but the only flight options they sent me were 6 days late and to cities I was not going to. I wanted to be home so they said I could book my own flight the next morning and be refunded fully. They refunded me only 1/4 of the amount of my ticket. They are a scam that just wants your money and they do not care what happens to you. I will never use this service again - worst travel experience of my life.
Customer service rep hung up on me 1/5
By Jdub da fool
I wanted to see if they would allow me to get a different flight since I purchased premium which supposedly came with all the bells and whistles and flexibility with regards to their options. Your customer service person hung up on me last night. I knew it was a mistake trying to give you an opportunity to earn my business. This is the last time I will allow you to have it because you didn’t do anything to make me want to give you another bite of the Apple. Thanks and I’ll be sure to give your potential consumers a review of my worthy experience.
I like 5/5
Super cheap and reliable
Horrible app and even worse service 1/5
First time to use the app and purchase a ticket. It will be the last time for sure. Once I get this round trip flight completed I will delete the app
Got to the airport and could not find my boarding passes even though they were supposedly sent to my email.
Finally got things straightened out at the ticket counter. The app had interchanged our first name with middle name. The ticket agent straightened that out and hit me the airline app which slowed me to get boarding passes for all three of us.
By berglind rós
My go-to travel app.
Lost $400 on under-24-hr cancellation 1/5
Kiwi lost me $400 on flights I should have been able to easily cancel on my own free of a cancellation charge within 24 hours of purchase.
Kiwi has an extremely long cancellation response time - their terms literally say THIRTY DAYS. As a result, my travel plans to see my friend’s wedding are sunk.
In the US, the Dep’t of Transportation recognizes that changed plans and human error occur often. Consequently, ANY FLIGHT can be cancelled without any charge within 24 hours. Unless you booked via Kiwi.
I cancelled my flights after 20 hours and Kiwi failed to contact Delta in time! I knew this was a risk and that’s why I personally called Kiwi on their service line (that took 20 minutes of digging on their website to find) to attempt to accelerate the process. The customer service agent (who spoke English as a second language and struggled a bit) said he could do NOTHING to speed up the process.
It was like watching a train crash in slow motion without being able to do anything about it. As I had feared, this morning (36 hours after my purchase) I got an email saying that a refund was unavailable from Delta. Of course it was! Because Kiwi took so long to contact Delta about it!
There needs to be a way to perform the cancellation IMMEDIATELY.
Worst experience ever! Ruined our honeymoon 1/5
By Sara stimart
Do not use this company! I honestly am disgusted with the whole experience. I am heartbroken and have been crying all day. We couldn’t get to our flight because of a tornado and now we’re out two thousand dollars in flights and three weeks of hotels. They wouldn’t even comp us our flights back that are 20 days out. I will never use this service again and would recommend others do the same.
Just no 1/5
Don’t make an account with Kiwi. It is impossible to find how to delete your account when you find that the app doesn’t save any money on flights.
Flying to La Paz MX 5/5
I booked through Kiwi.com and I flew from SFO to Guadalajara MX and then was supposed to change airlines and get a second flight to La Paz MX which was cancelled. No one spoke English... I found the window for my airline and the lady said next flight was in 2 days. I called the 800# and spoke to the Kiwi guy from London? For about 45 min until he got the proof that the flight was cancelled. They said to give them an hour... but in 10 min. They called me back saying they booked me a new flight on another airline for the next day and also offered me a said amount for a hotel, taxi, dinner and breakfast. So I accepted the amount and spent the night in a nice hotel near the airport and arrived at my destination the next day. The money was credited to my credit card before I returned home! Excellent deal! I have booked another flight with Kiwi.Com in September. Love it!
By Dmitriy Abeldinov
Horrible App 1/5
Stay away from this company. It’s better to book using any other means. They took over 24 hours to confirm my booking. When they finally got back to me they said the price rose nearly 500€! They claim their “processing team is processing the order and only takes 4 hours”. This company is a scam. Think you are booking your ticket when you click purchase? Wrong!!!!! Stay far away from Kiwi.com. They are the worst.
loves great deal 5/5
By tatay @ anak
GREAT TRAVEL WEBSITE,,, fast refund if booking cancelled!
Best travelling tool 5/5
Kiwi work lika a sharm as a traveling tool, for booking, finding travelling docs and assistans tool and as reminding:)
Great Prices Only On Advance Tickets. 5/5
Book in advance you’ll get some pretty good prices. Something comes up and you gotta hop on a flight in day or 2. The prices don’t really compete with the competitors. Also, payment can be tricky I have to call my bank and authorize the payment to go threw due to payment being sent to another county.
By Michael G. Hackett
Very easy use.
Less back button 5/5
I love this app and it’s my go-to for traveling and recommending. Only thing that bothers me is the constantly having to go back and change the alternate origin / destination and the fact that sometimes when picking a city it comes up with the photo. I’d rather be able choose multiple cities simultaneously. I’ll keep using the app though. The explorer map is the best too
Great prices! 5/5
I’ve booked on kiwi before and it really did give me much cheaper options than the other booking websites I’ve been on, I called customer service with my baggage questions and they were very helpful. Will be booking through kiwi again. I do wish I could star certain flights on the app though.
Great app 5/5
By AleX MAza
No problems with my flight from Brno to Milano! :)
Great app 5/5
I love how app works and i had only great experience with it. Strongly recommend!!!
Buena app 5/5
Me ha sido muy útil
Me gustó 5/5
Viajé por medio de la aplicación Kiwi.com y tuve muy buena experiencia. Bajo precio y ningún problema con los vuelos.
Great app 5/5
Very easy to use and understand
Great app and always the best service around!
Good service 5/5
By My IPhone 7+
Great app. Saved me thousands
Good. Wish I could add my TSA number
Good but not great 4/5
Great app, great prices, but if you need to cancel or rebook, you’re F’ed.