New user 4/5
By taylor rouge
Hey i was recommended to your app everything seems good so far but I’m confused as to why the app is in military time. I don’t see in the settings or web version on how to change this thanks!
Why do you need a visa to go from California to Arizona? Why don’t you have a provision for green card holders? Why does is have to be a citizen or not? I happen to be a green card holder technically I’m a Philippine citizen but your app won’t allow me to travel with out a visa? This is weird now I have to say I’m a citizen of the US? Just saying.
Also this nick name question is in necessary. If a nick name is taken I have to invent one? I’m having a hard time logging out.
Only review I’ve ever written 1/5
Painful app, painful service. Will go out of my way to not use again.
Es la mejor aplicación que existe 5/5
Puedo recomendarlos porque con motivo a un viaje muy importante descargue cuanta aplicación para hotel y viajes encontré. Kiwi es todo incluido el mejor precio d vuelo y hospedaje lo tuve con Kiwi, lo mejor es q todo es cierto
Kiwi Guarantee was awesome! 5/5
I rarely write reviews, but this was just excellent customer service. Last year we scored one of the crazy cheap flights on primera, oddly enough just a day or 2 before the shutdown. Anyway due to storms at my departure city, we were delayed getting to Boston. We arrived about 20 minutes prior to departure and still had to check in since Primera didn’t allow online check in. Long story short, we missed our flight and there weren’t any others that night. So we contacted Kiwi.com to invoke the Connection guarantee.
The rep was very helpful and said they would find a replacement flight for us but that it could take up to 4 hours to receive the options. It took 3 hours and 45 minutes, but they gave us 2 workable options, I chose one and they sent us the new routing.
We stayed at a hotel at the airport and had breakfast next day. Approximately 45 days later, Kiwi credited us a fixed amount to cover our unexpected hotel and meals. In the US, this is almost unheard of! Had we booked directly with the airlines (Delta & Primera)we would have spent at least $500 each to rebook the flights, let alone receive reimbursement for the hotel and meals.
Not bad so far 4/5
The app isn’t bad so far, as I’ve only used it for a few hours lol! But its interface seems super simple, and their rates are out of this world! I will update my review soon!
Junk service 2/5
Third party, zero accountability, help yourself if there is a problem with your flight or connection.
You are a second rate customer to the airline, just above some cargo if you buy a ticket with kiwi.
Fraud; no accountability 2/5
Use a good credit card with Kiwi that can cover fraudulent transactions. I suspect a lot of the ratings for this app must be fake based on my first kiwi experience and how poor the customer service is.
I don’t recommend this app for international flights or using unfamiliar airlines. The user interface is good, but everything else is a disaster.
They deflect accountability at every corner to the airlines you are flying on...Kiwi doesn’t do anything directly to help you, even despite the “Kiwi guarantee.”
Again, use a good credit card with Kiwi that can cover fraudulent transactions. Read the fine print, and do not make any decisions based on what a kiwi phone rep might tell you unless you record the conversation. They are uneducated about their service and do not give accurate information that can cost you a lot $$$.
Its my first and last time that i use kiwi services. Even costumer service is lying!
They make everything to take more money from costumers!
Scammers, liars, fraudsters. Withheld flight cancellation info, lied repeatedly, left me stranded 1/5
Kiwi knew for weeks one of my flights was canceled but didn't notify me. I found myself stranded in Brussels frantically trying to get things sorted out with Kiwi, who lied over and over again. I only found out they had been notified about the flight cancellation after initiating a claim with the airline, who provided the email they sent to Kiwi two weeks prior about the flight being canceled. As a result of Kiwi's negligence and incompetence, I missed a family gathering and a business meeting, costing money and immense frustration. Had Kiwi perform their contractual duty and notified me about the flight change I could have rescheduled. After immense pressure and hours on the phone, Kiwi did pay for a hotel, all the while trying to pretend they were doing me a favor and lying, saying the airline canceled unexpectedly due to mechanical problems. Of course, they didn't compensate me for the cost incurred due to their negligence and incompetence, such as of food in an expensive city, incidentals, hotel taxes, and the inconvenience of missing my meetings and family events. They later tried to offer me a $50 voucher to remove negative reviews...as if this compensates for the expenses, lost time, and hassle, and as if I would spend more money with this company and give them another chance for them to screw me. Avoid this company, not only are they incompetent and negligent, they are also liars.
Took over 4 hours to get tix
Biggest scam of 2019 1/5
Booked flights, couldn't make them due to visa circumstances (let them know two hours after I paid for the flights) still haven't gotten ANY money back.
The absolute worse experience 1/5
I have never written a review, but my experience was so bad I feel compelled to let others know so they can stay away.
The “Kiwi Guarantee” is total BS. I have been trying to get my refund for two months now and they keep ignoring me and giving false promises and kicking the can down the road.
Five times now I have been promised a phone call back to keep me in the loop, and I haven’t received one.
It truly is a scam of a company, and I would strongly suggest people to stay away at all costs.
BY FAR THE BEST! 5/5
The best travel app all around!
App was easy to use 5/5
Love the app , easy to use and best prices
I don’t understand 1/5
First time user, seems like every flight I choose, they change the price while I am signing up. They say it’s the airline , but why even show a discounted price if they are going to change it on you last minute. So frustrating.
Super easy 5/5
Very user friendly & informative app
No los recomiendo 1/5
By B.Beauty Center
Cancelaron el vuelo después de la compra y tardan en devolver el dinero y no es fácil la comunicación con ellos para una explicación. Solo envían un correo diciendo que devolverán el dinero pero es la segunda vez que me pasa. Lo peor es que hacen el cobro y luego tardan hasta una semana para devolverlo jugando con el dinero y el tiempo.
lacking in accuracy 1/5
Terrible app. Do not book with them. Very flawed system and app. Save yourself the trouble and book your own flights separately. Couldn’t find terminals/gates- no updates on your itinerary. Impossible to print boarding passes or buy extra luggage ahead of time. If it weren’t for very nice customer service reps of Easy Jet I would have had to pay an extra $200 for one bag.
Don’t fly with Kiwi! 1/5
I booked a transatlantic flight with this company which turned into a nightmare. After missing my impossible to make connection, I immediately started looking for solutions while also staying in contact with the “customer service”. After 10 international phone calls with 9 different representatives (it turned out that they do not exchange information of customers within the company) I was forced to spend 24h at Dublin Airport. They finally booked a flight 100 miles from my final destination, and never compensated me.
They will probably post a polite reply to this review but I don’t want to waste my time.
Don’t waste yours either, and don’t trust your money on them!
As expected, they advised me to contact customer support. Don’t you think that I’ve tried that? Countless times. I wish customer support was as active and helpful supporting customers as they are when damage controlling honest reviews.
Excellent Apps! 5/5
Easy to use, I love it!
They can be better 5/5
I just took a trip to Strasbourg France from FLL USA. I got the ticket on line as it was on emergency. When I got the Airport I was told they can only check me up to London, so I had to go out, collecting my luggage & recheck in Prague & same for Strasbourg, having a short connection that was not easy. All the Airlines counters told me sorry your tickets are not joined. This was not nice of Kiwi.com to do that. For that quick $$ You did not care for your passengers. You don’t care even if they get stuck in some strange airport!!!! On line you did not even asked me to buy the meal !!! For 13 hours with no meal, where I saw many other were enjoying their meals . May be not now but some day The Kiwi.com will pay for that. My advice to you be honest & be good to your passengers.!!! And they will be back.
Thanks Haresh Bhagia +14432356007.
Kiwi save me 5/5
Kiwi found the next available flight after a United flight was delayed. I didn’t have to pay extra. Kiwi took care of everything.
Not cheap here in the states 1/5
Cheaper to purchase directly at the airline website.
Plus they attempt to charge you 10 Euros for name correction when you can directly call the participating airline for the name change request..... For FREE...
Lots of good pricing and easier to find a good rate by their easy to use search
Never ever use this travel agency 1/5
Unless you want total anxiety from weeks before you trip until the last flight home, never use these people. The WORST!! All I can say is it’s a lesson learned.
Messed up booking 1/5
My first flight to a connecting got cancelled and they failed to notify me. When talking to support after finding out 3 hrs before my flight (went to airport early), they expected me to pay for another series of flights.
They are scammers. I had some minor delays on the first series of flights (-7 hrs in airport) but had to buy a whole NEW and expensive return flight because of the cancellation they didn’t notify me of or fix the booking. Their guarantee is a joke I’d recommend going directly through the different airlines.
Consistent error messages 2/5
I downloaded this app and attempted to such for a car and hotel room. It kept changing my dates from the dates I actually picked. It keep telling me it could not connect to the server. It would not load the maps. Prices and user friendly were not as friendly s Expedia, booking.com, or even Travelocity. All within 10-15 minutes I received about 6-7 error messages. Uninstalled!
If you’re not using Kiwi... you’ll wish you were 5/5
Little known App for Americans, but if you’re looking for an easy to use, sensible travel App. I found it when I was traveling in NZ, but I’ve used it for travel everywhere.. it’s perfect!
Horrible service with zero post booking accountability 2/5
I never write reviews but I felt compelled to write this to warn others. I booked through Kiwi last summer for a trip to Greece and thought it would save me a few dollars. Kiwi didn’t send me a booking confirmation and when I called they said they couldn’t find it in their system and therefore it was nonexistent. They gave me the assurance it was ok to rebook it. TWO weeks after the fact they sent me an email and said they found the original booking and couldn’t find it when I called due to an email typo! When I asked for a refund for the double booking they showed zero accountability and said there isn’t much they can refund since it was a nonrefundable flight! So now I’m stuck with an extra +$750 flight! That’s just not right. Also be warned, connections are super inconvenient esp in the UK since you have to go through security clearance and recheck bags AGAIN with tight layovers. It is not worth a few dollars you think you’re saving upfront for the added stress and a claims department that won’t help once they’ve taken your credit card info. Stay away!!
Good price, trustworthy, and excellent service 5/5
First time using this app to buy tickets. At the beginning, I was a little skeptical about the low prices they offered, but I’m so glad that I found this travel agency. The cost to fly was low and affordable; they took care of everything for me in regards to checking me in and keeping me posted with flight updates; a great app to find the best traveling deals.
I highly recommend this app to anybody who is traveling local or international.
I loved this app until they changed there platform now it’s like every other platform like Expedia and etc. it was better when they had the weekend trips and etc. I felt a lot better about buying random tickets now it’s just a needle in a needle stack of flight apps
Muy buena app
The best app for airfare booking 5/5
Excelent app to visualize day changing fares. The best
I booked my flight with kiwi and they were great!!!!! I had a delayed flight and missed my connection. The kiwi guarantee covered my missed flight and booked me the next one going out the next day. They even booked me a hotel for free. They are very accommodating and when anything changed about my flight they called me right away!! I would book with them again!
Ease of app very good 5/5
By spain 1st time user
So far this has been easy no issues
My trip is in a few weeks and I just booked a return trip my daughter had a few issues which has mad me nervous but so far so good
Scam! Never use for international travel 1/5
tl;dr: we were not allowed to board our international flight with two legs booked through kiwi because the booking required a visa for the layover country
When you typically book an international flight with a layover, you do not require a visa for the layover country and your luggage is checked in till your final destination. With kiwi.com the reason you save money is because they will book separate itineraries for all your legs without clarifying the same, and you need to clear immigration, customs, and check out and check in your luggage at the intermediary destination. What this means is that if you do not have a visa for the intermediary country where you layover, you’re screwed and you cannot board your original flight. This is exactly what happened to us, and AT NO POINT IN THE BOOKING PROCESS WERE WE NOTIFIED OF THIS REQUIREMENT. Customer support was completely unhelpful. Would never use again. What a waste of money!
Very good 5/5
Everytime l can find very affordable ticket.
Best app ever!!! 5/5
By NJ MJ
Extremely easy to use!
Best deals. Download now.
Terrible flight experience, left stranded. 1/5
I do not have anything positive to say about our experience with kiwi.
1. All flights are separate tickets. When doing transfers we had to go through customs/immigration collect our baggage and then go through security again.
2. Fees are higher through kiwi vs booking your self (luggage, seat selection, etc.)
3. We had 2 passengers on the trip, multiple legs of the trip were not on the same reservation/confirmation number.
4. Most of our connections required changing airports.
5. Left stranded in London on the way to US. Our connecting flight was at a different airport which was a 1 hour taxi ride (1.5 hour bus), with additional expense. We were allowed 3 1/2 hours for the connection (immigration, baggage pick up, airport change). Flight was delayed, we did everything possible to expedite - skipped lines, took a taxi, etc. When we arrived the check in had closed and we could not board the flight. We called Kiwi who instructed us to not rebook directly through the airline as they would be sending new booking options to choose from to reach our finial destination as part of the Kiwi Guarantee. The options never came, we waited for hours at the airport, multiple international roaming calls to find out they would not be assisting in any way or refunding any money for the flights we did not take. When we were notified of this we had then lost the credit the airline was offering us to rebook.
We had to spend ~$2,000 additional to return home. Very disappointed, stay away.
The guarantee is a scam, they do not honor.
Guarantee means nothing, book direct 1/5
Their app has poor options to get support and if you need help at the airport you’re screwed. You have to submit a ticket and wait for them to make a decision before adjusting plans for delayed and canceled flights. Avoid this service, no added benefit, only downside. Just work with the airline.
Seems like a scam 1/5
By frank in the game
Be careful the site and app take all your details and never confirm your flight. Either say the flight is booked or freezes has no contact phone number which is super weird.
You should not have to register to access your contact information. If you don’t have to register to book a flight. Why hide your contact info at all? It should be easy and forthcoming.
I feel terrible that I waited so long to do this review. ... sorry about that. These guys were amazing! I took a flight a year ago (!). The airline, though everything was in order, wouldn’t let me board with my service dog. And don’t argue with me - I found out from their mouths (customer service) that everything was in order. So I missed my flight. Dealing with the airline was no help. I was going to make a new reservation myself. But prices had skyrocketed since my original reservation. So I thought, why not call Kiwi? Maybe they can help. They not only got me a better set of (and shorter layovers) flights; but also dealt with the original airline! Completely above and beyond. And at the same, original price, with zero extra fees. It’s why I always try to use them. Love you guys ❤️!
Kiwi is Fraud 1/5
By Asjal Rana
I request you all never ever use such scam and fraud application to buy air ticket. First they do not give any support and second they do not guide you what to do. They do just charge your credit card or debit card. Without validation. Airport taxes are needed to pay again over Airport even they include all the taxes. Most important baggage issue. They don't pay for baggage even they have charged. Second they don't take any RESPONSIBILITY.
It's a fraud and should be closed. I will complain to cyber crime about them.
No puedo cambiar la moneda 3/5
No puedo cambiar la moneda
WRONG FLIGHT INFO, NO FLIGHT CHANGE UPDATES, BAD ALTERNATIVES 1/5
I booked multiple flights on kiwi.com, one of which was a connecting flight. When my first flight was rescheduled several hours later by the underlying airline, I received no notification from kiwi. After notifying them, the solution they offered was to reschedule both my flights to the following day.
Even after notifying them, kiwi still shows my flight as on its original schedule, and even worse they CONTINUE TO SELL THE CONNECTING FLIGHT UNDER THE ORIGINAL SCHEDULE. These flights cannot possibly work as the rescheduled first flight lands an hour after the second flight departs. DO NOT BOOK WITH KIWI.
24/7 support is where? 1/5
It says that you guys have 12 language 24/7 support when i can’t even find from where i can access it. I hate websites/apps that make it hard for a user to contact support team especially when it comes to flights.