Good. Wish I could add my TSA number
Good but not great 4/5
Great app, great prices, but if you need to cancel or rebook, you’re F’ed.
Thanks for the NOMAD option, I love Kiwi.com for that reason.
La peor agencia de viajes! Terrible! Hice mi reservación dos meses después de mi viaje y a solo una semana me cancelaron mis vuelos cuando ya tenía todo planeado y la garantía es pésima me reembolsaron 30% o me daban una opción de compra para cambiar el vuelo pero tenía que pagar la diferencia que equivaldría aproximadamente 700$. Muy mal servicio. Solo roban tu dinero y te dejan sin opciones
“Time of stay” bar needs fixing 4/5
App is great however adjusting “time of stay” is extremely difficult. Trying to move bar to “2-3 days” for time of stay was near impossible and I had to resort to using safari to access Kiwi. If developers could change layout of the “time of stay” bar, would greatly improve app.
Some sort of scam going on. 2/5
Twice today I received an alert for a super low price to Europe. Each time, I went into the app and pulled up the flight. Each time as soon as the booking screen came up, it initially show the low price and then reprice the flight to full fare right before I started filling out the information. If this keeps up, I’m ditching the app.
Best prices 5/5
Haven’t had one issue, the prices are great and I recommend kiwi to all looking to save on airfare
Thanks for this App 5/5
By USALegendary E5
“WOW air ceased operations on Thursday, March 28. According to article 5 paragraph 3 of our Terms and Conditions, this is classified as a Force Majeure situation -
which means that we are not obliged to apply our Kiwi.com Guarantee.”
“These alternatives cost much more than your booking, so they cannot be fully covered by Kiwi.com.” The alternative tickets and offers cost between $573 & $575.
I paid over $650 USD for a two way ticket.
And they are wanting to charge me another $300+ for another ticket. Or a $200 “instant” refund.
NO CUSTOMER SERVICE PHONE LINE. ABSOLUTE GARAGE CUSTOMER SERVICE.
Worst Travel Agency 1/5
They scam you and do shady business.
Left me stranded in a foreign country. For your safety, please don't use this app. 1/5
By Kiwi Stranded Traveller #5960
I had one of the absolute worst customer experiences using kiwi.com - I missed my flight due to an error committed by an airline employee, and when I called kiwi.com for assistance, the agent I spoke to refused to help me, told me it's my fault and called me a liar when I tried to explain my situation. She kept on telling me this wouldn't have occurred if I had arrived 2 hours before departure(even though I was there 3+ hours beforehand). She literally used the phrase "it's your word against ours".
When I asked the call to be escalated, she refused, and she refused to give me her full name. Seriously, what kind of sketchy, fraudulent business trains their customer service to not even say their names?
The airline even accepted responsibility of the situation, but said they couldn't offer a refund since I booked through the Kiwi.com app. It was Kiwi that charged my credit card, not the airline, so the airline didn't have anything to refund.
Using the kiwi app and the corresponding customer service(or lack thereof) left me stranded in a foreign country all alone with no options. I had to buy a brand new ticket just to get back home, not to mention the incremental cost of spending almost an hour on an international call with the customer service agent.
This is without question the absolute worst experience I have had with any airline booking app. I wouldn't want anyone else to be left stranded like I was, so I urge you to book directly through the airline, or use literally any other app for your future travels.
Amazing app 5/5
I love booking from kiwi, easy app and cheapest price....highly recommended.
Can’t check in online 1/5
By DG Forest
So usually, you can check in to your flight 24 hours before it departs, right? Not on this app. On my boarding pass screen in the app, it said that check in would be available a day before my flight, as usual. However, when I went to check in, the same message was there even though it was after I should have been able to. Looked again throughout the day, and I finally got a new message that said online check in was no longer available. I left on the 30th, so I should have been able to check in on the 29th. However, the message I got said that online check in was only available until the 27th, which was not the case. Apparently, you just can’t check in online with this service, and in this day and age, that’s ridiculous.
Why are the prices for the same date and flights more expensive through my laptop than the app on my phone?
They take your money fraud stay away!! 1/5
My flight got delayed from San Francisco > Paris ORLY > Moscow > Lipetsk. And I paid seat allocation for that flight duration which I didn’t use, because they provided a different route “kiwi guarantee” which I had to pay 500 euros on top. And I was late for my business meeting! I asked for a refund for the seat allocation which I didn’t use and the flight which I didn’t use and they didn’t even try I got an email saying their usual lie and they can’t refund that, I will never use kiwi again and I will review them everywhere so other people will stay away from them!!!
Me encanta esta app 5/5
Es muy fácil de comprar vuelos por aquí 👍
Don’t book with Kiwi 2/5
The customer service with Kiwi is very difficult to work with. When I had problems with an affected flight I asked for help and did not hear back from anyone for a long time.
Awful Service and App 1/5
No help whatsoever in making the slightest change. Horrible company that stops caring about you the moment your credit card is processed. App constantly crashes and full of errors.
One question 5/5
Is this app real or fake can ya tell me before I buy the ticket?
Worst experience 1/5
I have had the most useless company experience
There are not flexible n just trust me don’t book through them
Am even so disappointed n tired to even write th bad experience
Very cheep flights then other apps 5/5
By khan jiiii
I am very happy to use this apps really very very cheep I never seen in another’s
Amazing deals 5/5
I travel 3-4 times a year internationally.. kiwi is by far the best travel app there is. Best deals, best dates.. no hoops, and very responsible with customer service
My go to travel site. 5/5
Never fails in value, options and ease of use
Great app 5/5
So far I’ve used this app to book my flight to Europe twice and the first time everything came out great and I’m hoping this next trip will be the same. I highly recommend
Love this freaking thing 5/5
By aliki tiki
I love this app!!! It shows all the best prices and it has the cheapest deals!! I only buy my tickets from here!
Wish I could give 0 stars 1/5
Never use this service when booking a one way or connecting flight using two different airlines. It will not allow you to book a flight and then will check you in for your flight not allowing you to check yourself in preventing you from paying for a checked bag. Then you will be charged an extra fee at the airport and costumer service will not be helpful and will tell you to fill out another form online. It would have been cheaper at this point to pay for a straight through flight with delta then to use this service! NEVER AGAIN
Miguel ENRIKE Romero 5/5
Good app for good economic traveling and safe to, I enjoy it allot , thank you
AWFUL ABSOLUTELY HORRENDOUS 1/5
For the love of god do not book a trip with these people. First they booked my flight to Israel through Cairo, which was a very stressful experience to say the least. Then they booked a flight to Boston from London through Lisbon except that instead of just connecting me I would have had to clear customs, collect bags, then clear customs and recheck bags in Lisbon, all in two hours. And I would have needed a tourist visa for Portugal, of course. None of these requirements were disclosed in my ticket though, which meant that I had to buy a 700 dollar flight to Boston from London the day of. I was refunded a whopping 24 dollars for the taxes on the unused flights.
Such a traumatising experience. Please do not support these unethical if not illegal business practices. I legitimately would sue were I not in college.
Checked out a 25 day car rental and Kiwi was at least $1500.00 more!!!!
Well done 5/5
By jasim alartoshy
Almost missed an entire trip due to their lack of communication. 1/5
If you can avoid using Kiwi.com I would highly suggest you do so. I was not notified that one of my flights was cancelled weeks in advance. The airline had emailed customers but Kiwi failed to relay this information to myself and 4 other customers.
We missed our connecting flight. Had to buy another flight. It was a big headache to be reimbursed. I kept in contact with the other 3 of the 4 travelers we were all reimbursed different amounts. We all had the same connecting flights. Make sense of that. Extremely stressful. Just avoid if possible.
Love this app 5/5
Easy booking, cheapest search engine to find affordable prices
Easy and cheapest air tickets. 5/5
I’m glad that found this app. Cheapest prices compare to any other sources Google flight, kayak or direct Alaska airline website. Great place for air tickets shopping.
GREAT APP 5/5
Awesome app. Can’t get enough of the great deals they have opposed to other reputable apps. They can’t be beat.
Do not book with them!!!! 1/5
This is the worst company ever! I booked a flight for my mom as a surprise but 30min later I found out she can’t travel,I called kiwi(after 30min from booking), and they said I have to wait for a refund ,one month later they sent me an email saying that I will get a $17 refund from the $226 I paid! 😰
Does not work 1/5
The app doesn’t even work, you select the dates and it gives you other days 1/2+ days from what you initially selected.
New user 4/5
By taylor rouge
Hey i was recommended to your app everything seems good so far but I’m confused as to why the app is in military time. I don’t see in the settings or web version on how to change this thanks!
Why do you need a visa to go from California to Arizona? Why don’t you have a provision for green card holders? Why does is have to be a citizen or not? I happen to be a green card holder technically I’m a Philippine citizen but your app won’t allow me to travel with out a visa? This is weird now I have to say I’m a citizen of the US? Just saying.
Also this nick name question is in necessary. If a nick name is taken I have to invent one? I’m having a hard time logging out.
Only review I’ve ever written 1/5
Painful app, painful service. Will go out of my way to not use again.
Es la mejor aplicación que existe 5/5
Puedo recomendarlos porque con motivo a un viaje muy importante descargue cuanta aplicación para hotel y viajes encontré. Kiwi es todo incluido el mejor precio d vuelo y hospedaje lo tuve con Kiwi, lo mejor es q todo es cierto
Kiwi Guarantee was awesome! 5/5
I rarely write reviews, but this was just excellent customer service. Last year we scored one of the crazy cheap flights on primera, oddly enough just a day or 2 before the shutdown. Anyway due to storms at my departure city, we were delayed getting to Boston. We arrived about 20 minutes prior to departure and still had to check in since Primera didn’t allow online check in. Long story short, we missed our flight and there weren’t any others that night. So we contacted Kiwi.com to invoke the Connection guarantee.
The rep was very helpful and said they would find a replacement flight for us but that it could take up to 4 hours to receive the options. It took 3 hours and 45 minutes, but they gave us 2 workable options, I chose one and they sent us the new routing.
We stayed at a hotel at the airport and had breakfast next day. Approximately 45 days later, Kiwi credited us a fixed amount to cover our unexpected hotel and meals. In the US, this is almost unheard of! Had we booked directly with the airlines (Delta & Primera)we would have spent at least $500 each to rebook the flights, let alone receive reimbursement for the hotel and meals.
Not bad so far 4/5
The app isn’t bad so far, as I’ve only used it for a few hours lol! But its interface seems super simple, and their rates are out of this world! I will update my review soon!
Junk service 2/5
Third party, zero accountability, help yourself if there is a problem with your flight or connection.
You are a second rate customer to the airline, just above some cargo if you buy a ticket with kiwi.
Fraud; no accountability 2/5
Use a good credit card with Kiwi that can cover fraudulent transactions. I suspect a lot of the ratings for this app must be fake based on my first kiwi experience and how poor the customer service is.
I don’t recommend this app for international flights or using unfamiliar airlines. The user interface is good, but everything else is a disaster.
They deflect accountability at every corner to the airlines you are flying on...Kiwi doesn’t do anything directly to help you, even despite the “Kiwi guarantee.”
Again, use a good credit card with Kiwi that can cover fraudulent transactions. Read the fine print, and do not make any decisions based on what a kiwi phone rep might tell you unless you record the conversation. They are uneducated about their service and do not give accurate information that can cost you a lot $$$.
Its my first and last time that i use kiwi services. Even costumer service is lying!
They make everything to take more money from costumers!
Scammers, liars, fraudsters. Withheld flight cancellation info, lied repeatedly, left me stranded 1/5
Kiwi knew for weeks one of my flights was canceled but didn't notify me. I found myself stranded in Brussels frantically trying to get things sorted out with Kiwi, who lied over and over again. I only found out they had been notified about the flight cancellation after initiating a claim with the airline, who provided the email they sent to Kiwi two weeks prior about the flight being canceled. As a result of Kiwi's negligence and incompetence, I missed a family gathering and a business meeting, costing money and immense frustration. Had Kiwi perform their contractual duty and notified me about the flight change I could have rescheduled. After immense pressure and hours on the phone, Kiwi did pay for a hotel, all the while trying to pretend they were doing me a favor and lying, saying the airline canceled unexpectedly due to mechanical problems. Of course, they didn't compensate me for the cost incurred due to their negligence and incompetence, such as of food in an expensive city, incidentals, hotel taxes, and the inconvenience of missing my meetings and family events. They later tried to offer me a $50 voucher to remove negative reviews...as if this compensates for the expenses, lost time, and hassle, and as if I would spend more money with this company and give them another chance for them to screw me. Avoid this company, not only are they incompetent and negligent, they are also liars.
Took over 4 hours to get tix
Biggest scam of 2019 1/5
Booked flights, couldn't make them due to visa circumstances (let them know two hours after I paid for the flights) still haven't gotten ANY money back.