Doesn’t clarify y I dnt get approve. 1/5
By pobre vato
I try getting Klarna because.it looks like a cool way to pay something but how do u guys decide who get approve. I am here trying to get a little something for my kids but I just started working again and I am afraid not getting nothing for them for Christmas, and doesn’t let me.
No son justos 1/5
By personalizeitusa
Al principio de una compra indica el pago en 4 partes iguales hoy intento comprar unos zapatos y me exigen casi el 70% del precio del producto en el primer pago y eso no es justo
Bummed 3/5
By kkmontie
I assume this app would be great if it took my card 😑
If it works, it’s great. But as a company their customer service is fairly terrible. 2/5
By chad.dugas
I’ve been using Klarna on Etsy for over a year now with no problems until this last week. Suddenly when I tried to purchase something, it told me Klarna isn’t available in my region. I live in the US and haven’t moved. Looking at the app I can see that I have my full credit balance available. But it keeps failing during checkout.
I started a chat message with the CS department and they kept telling me the problem was with Etsy, but I knew it wasn’t, because I could get all the way through the Etsy checkout process, it would redirect me to the Klarna website to finalize the purchase, and then Klarna would say it wasn’t available in my region. Despite me explaining that to the CS agent over chat, they insisted it was a problem with Etsy.
I tried again several days later and I had the same issue. This time I decided to call them instead of chat. I got all the way through the menu but just before someone answered the system hung up on me. Called back, got through to an actual person who again was insisting that it was a problem with Etsy. When I finally convinced them it was Klarna, they told me that they couldn’t change the outcome or see why it happened exactly why it happened. If they can’t even explain why a decision was made, what is the point of evening having customer service agents? I just said “okay well it’s just strange because I have done this multiple times before with no issue and I haven’t moved to a new region”. After a lot of back and forth they finally checked and said financing isn’t available in my specific state, the only thing that’s available is the pay-in-four option. Again I said, “okay well that’s just strange because I’ve used the Klarna financing before without an issue.” They then went on for several minutes about how I must have just “slipped through the system” but that it was a mistake and they must have “tightened the security” for the holidays. That isn’t how computer software works, but it didn’t feel like an argument I needed to have, so I let that go.
Finally they were able to tell me that the licenses for my state changed in the last 3 months, and that financing had previously been available, but no longer is. It was such a simple answer to the problem, yet it took multiple people over several days, and a ton of prompting and insistence on my part that “no this has worked in the past, and no this is definitely not an Etsy issue” to get that answer.
I’m not upset that the licenses changed. I understand regulations vary from state to state and things change.
What I am upset about is that the error message that I first received was extremely unhelpful. It didn’t say “due to state regulations, this option is no longer available in your state, but you can use the pay-in-four option”. It was an extremely vague error message, that gave exactly 0 context as to why it has worked in the past but didn’t now. I’m also upset that both CS agents were basically useless in helping until I prompted them several times. Despite me explaining that the error was happening *on the Klarna website*, they just kept shrugging off the responsibility and saying it was Etsys problem. When I finally convinced them it was a Klarna issue, they just made something up about how “the system is a computer and sometimes things don’t work right”. They seem to have basically no knowledge of how the system works or how software works in general. I don’t even blame them specifically for that though. It sounds like Klarna as a company gives them basically 0 resources for solving or investigating this kind of issue.
Overall it was just a really frustrating way to have to deal with customer service.
Keeps crashing 2/5
By Segaa Genesis
I just downloaded this app 2 hours ago and it has already crashed on me 20+ times. This is not an exaggeration. The layout of the app is good and I appreciate the feature to chat with customer service via chat in the app but the app crashed 6 times while chatting alone. This has got to be fixed immediately. I reset my phone and redownloaded the app, crashing continues. I have never experienced this with any app before. Help!
Amy 5/5
By floridashygirl
Nice app when you need something and don’t have the complete dollar smount.
SAD 1/5
By JL84!
STILL DONT GET MY MONEY BACK
Grandiosa App 5/5
By Deliciouscakesnely
Para cualquier época, Klarna es una gran opción. La App es fácil de usar y enviar notificaciones para los mejores precios de tus artículos favoritos.
Problem but no help 2/5
By 13nyc
There’s very little explanation on how to use it. I tried but it didn’t work for my purchase and customer service chat isn’t a real person so I couldn’t get any help on how to resolve the issue. Sadly I notice many companies limiting customer service. If I don’t feel like I can get help if I have an issue or question then I don’t feel comfortable working with that company.
Love Klarna 5/5
By Mama Dykes
I’ve loved using Klarna making purchases for Christmas presents for my adult children and grandchildren!! Plus I’m able to pay it off early if I prefer. Thank you Klarna!!
Worked great the first time then not so good 1/5
By mochellec81
I’m frustrated because I had no problems until I went to check out the second order I made. I was billed over $86 twice and no purchase went through. I did an online chat and they couldn’t help. They just asked for be to wait 7 days until I get refunded.
So out of $166 with no purchase and now having to wait 7 days for my refund.
Difficult time using this app 1/5
By javii013
I’ve used Klarna once before, paid everything off. Nothing on my debit card has changed or there isn’t anything i owe. I have a buying power of $300 but can’t seem to set up a payment plan now.
Wonderful 5/5
By Mandyring
Easy to use and this is so helpful!!!!
Rue 21 1/5
By Le Drieka
I tried to make a purchase using Klarna which did t go through !!!! However I was charged $21.80
Klarna 5/5
By LimitlessAj
This app fire not even gon lie , get it and you wont regret it .
Awful and Outdated! 1/5
By foodiluv97
So not user friendly and worst customer service! The alternatives are soooo much better!
Unhappy 1/5
By MamaB_MEd
I was in the middle of a purchase and my plans for some reason adjusted to over half the price of the item I was attempting to purchase.
THEY MADE IMPROVEMENTS 5/5
By rack up on points
This app was ok before they updated it a couple times. I love the create a card feature which lets you split payments into 4 with no extra fees over anything. Everything is great
DO NOT USE. SCAMMERS 1/5
By AbundanceSasa
I was told I would receive 30% back on first order. Never received. Lies. Then told I would get 25% back at a particular store. Lies again. Always making promises to get the deal then changing the rules. I paid off my balances, blocked the emails and deleted the app. Trust me, after pay and PayPal are better. Honest. Reliable.
Great way to 5/5
By 2961Loveangels
When funds are low nice way to shop
No help 1/5
By tanksolidboy4
This website is not showing me how much old orHow much I have to pay every two weeks
Amazing 5/5
By Alexander Warner
LET ME JUST SAY I do not do reviews but when on is deserved it is deserved this is an amazing app saved Christmas helped me so much during this unfortunate timing of my situation I’ll for ever use this app for as long as I possibly can!
Christine R. 5/5
By Chrissy2569
I love using Klarna. It’s fast, easy, and convenient way to shop.
Easier Way To Shop! 5/5
By EAW!
I wish I would have done this years ago. I’m so excited with the ease of shopping now I want to tell all my family & friends about it. Thank You!
Payment Options 4/5
By shayluve8
At first I was able to use the payment option and now whenever I try to use it, it keeps telling me to pick a different payment method. I’m using my bank card and for some reason it’s not allowing me to use the payment installment option. I have the money in my bank account. But I keep getting denied to use the payment installment option.
Use to be great 1/5
By anttman007
I use to love Klarna. Use it with many purchases, and then all of sudden I could no longer purchase because my card no longer supported their services. I believe you should create a list of which banks are supported for your services.
Very Disappointed 2/5
By RissSmitty
After paying off several of my orders, an increased purchased power and an improved credit score (not due to Klarna), I have been told on my last two orders and last 3 attempts that I need to put half down. Even at a store that previously asked for the minimum down. Customer services gives no answer. I’m paying off my last order and warning others that paying on time means nothing here.
Terrible app 1/5
By Breezyking22
I placed an order, was charged 3 times and then my order didn’t even show up in the system so they say there is nothing they can do. Now when I tried to give this stupid app another shot it keeps saying purchase can’t be completed but shows purchase power or whatever it is at $250. If I could give this app negative stars, I would!
merchant removed 3/5
By 105?&);6
if your not allowing one time cards to be used at certain retailers remove them from your library
Not working 2/5
By Phoenix_rising23
It does not send the code to my phone and it pisses me off I press resend each time and still nothing
Fantastic app! 5/5
By Farm girl 1899
This is absolutely the best app ever! If you’re new to Klarna I highly recommend using this app. It makes managing so easy. I’m amazed of all the things you can do on it, and it’s so easy! I’m telling all my friends! Great job Klarna!!
It wont let me get the one time card anymore 2/5
By Derek1588
In the past Klarna has approved me no problem for the card, but now every time I check out it won’t let me. I don’t understand the issue, it makes no sense. Other apps like ZIP, AFTERPAY an PERPAY I have no issues at all, an I have up to $1200 in credit to use, an I’ve purchased many items from those apps. About a couple thousand in total. I just don’t understand why Klarna is the only one doing this. If it doesn’t change soon, I guess I’ll have to delete. Just a lil advice, I wouldn’t let folks purchase items with no issues, and then all of a sudden stop them from buying anything. Especially when there’s no issues on the consumers/customers part. It’s very discouraging, especially at a time during the Holidays.
Klarna 5/5
By Samwashere;)
Love it !!! Always excited to use Klarna. Help saves a lot of money on any of your purchases. Really awesome app to use. Especially if your on a budget or just want to save money in general. Would definitely recommend to a friend.
Awesome 5/5
By Aghdgg
This has helped me so much with Christmas!
Don’t recognize my number 1/5
By Purplesrar
All these months I have been using Klarna today it logs me out and says it doesn’t recognize my phone and I have to ID myself. I will not be using KLARNA in the future nor will I be recommending anyone to use. A bunch of B.S
Way too complicated 1/5
By hateful2u
I tried this app before and it worked out fine. Now I tried it again and suddenly the app is giving me problems. Way too complicated.
Amazing 5/5
By wink 2
Amazing app
Excelente 5/5
By Pilara26
La mejor aplicación del universo!!!!!
Love it 5/5
By Benacra07
This app has been absolutely amazing can’t wait too have more credit and business in the future with them!!!
The best 5/5
By mrsjay11
I love shopping through them!
Thanks klarna 5/5
By davidshulaia
Thanks klarna
Algorithm Changed 1/5
By Fnymyf
I have bought over 2500 of things through Klarna. I have always paid for everything. App says so have X amount of dollars to spend. Now I am trash and nothing is approved. Paying off my last items and I am deleting this App forever!! Never will I call for this again. This is not how you treat your customers.
No funciona 1/5
By gliz1005
Llevo ya 2 días tratando de entrar a la app y no me a dejado. Siempre e comprado sin ningún problema espero me puedan resolver ya que tengo pagos pendientes y por no poder entrar a la página no los e podido pagar.
Disappointment 1/5
Takes you though two many changes
Unbelievable 5/5
By iLinellB.
This keeps getting better and better. One time card for online shopping…. 🤯 Literally changing the game and I love it
App does not work. Dis functionality 1/5
By klarma app
I have tried numerous times over approximately 6 to 7 weeks to get app installed and functional. To no avail. Each time, the app installs then freezes on country of region. Can not choose United Staes of America or any country for that matter. I have a small outstanding balance. With next payment, debt is paid. Due to the hassle of having to go to website etc, and just too many unnecessary steps, I will not borrow from Klarma again unless it’s a dire emergency. I have two other accounts with similar companies and absolutely no problem with other apps.
Please fix this glitch/bug inconvenience so that the app is functioning.
Thank you.
Ps. Can’t give an app 5 stars if it doesn’t work
Psp. Seems to be a decent company all in all.
UPDATE:
Have uninstalled and reinstalled app 3 times over 2 months. Still freezing on same page. First page. Can’t use in store, and can’t access for a virtual card number for online purchases. Was only able to use for first initial purchase upon registering.
Using iPhone 11.
Any suggestions?
UPDATE : It is now 6 months later. App still will not work. On phone with their Tech. Stupid questions like have you uninstalled and reinstalled? Updated my cell. Still can’t use app. Therefore it’s useless. Only way to get one time use cards for purchases is through app.
Where’s my stuff! 1/5
By enzosgramma
Is this a lay away program?
I’ve made 2 payments and still no merchandise???
First Time 5/5
By DRawEley
It’s my very first time using Klarna and it was fast easy and efficient I will be using from here on out
Would be cool if it worked 2/5
By Martinezm024
Downloaded to see what the hype was about. Was amazed by the stores they have and all plus pretty good payment options but went through the whole process just to find Klarna doesn’t work in my area. Until it does then will change review.
