Impossible to log in 1/5
When logging in with email, it either doesn’t recognize the account or it says the account is connected with
Facebook. When logging in with Facebook, it doesn’t recognize the account. When trying to create a new account, it says an account exists under Facebook. This is an endless circle that never resolves.
Good app but... 4/5
By El Gordo de Oro
I love Krispy Kreme and love their rewards program but when you want to customize you can’t seem to choose one flavor more than once. For example, I ordered a 3 pack custom and wanted 2 cake batter and one raspberry filled. You don’t have the option of adding 2 of the same flavor. You get an error message.
Offers don't work! 1/5
Nothing ever shows up in the offers section for me!
Needs work 3/5
I understand that shops aren’t always going to have the same varieties but I find the way the menu can change from day to day baffling considering the doughnuts aren’t made on sight. There’s no rhyme or reason as to how it changes like certain days have special flavors. Also it doesn’t always reflect what I see available when I arrive at the shop. I honestly thought they didn’t have Christmas doughnuts at the UWS location because they were never an option but the case was full of them when I picked up my order last month and they said they’d had them since the start of December. Now they have dessert minis and I’d love to try cookie dough but hate lemon. But I can only buy prepackaged assortments. But they may have them for sale individually in store. Or another flavor entirely that I’d like but can’t order with the app. It’s nice that I can enter my receipt when I don’t use the app for rewards but I find it frustrating that the menu isn’t always accurate even though it changes frequently. I don’t enjoy standing outside in the cold waiting in line but that’s the only way I can guarantee I’m getting the actual flavors available instead of looking at the case regretting ordering in advance
Does not work 1/5
Having a lot of trouble bc it dosent show you the correct topics that the tabs say. For example when I click doughnuts, it actually only shows me the drinks. Not satisfied.
Garbage app 1/5
Top worst app for 2021!
unable to order 1/5
none of the doughnuts are showing up, only drinks. I’ve tried switching accounts, making new accounts, changing locations, deleting and redownloading the app but nothing’s changing.
Sign in issue 1/5
Can’t sign in if you delete Facebook account, when you hit forgot password, enter email it says to go to Facebook to sign in? My email should me enough to get my password reset!
Closes earlier than listed 3/5
By Wesley Con
I’d rate it 5 stars as I love Krispy Kreme, but my store in prattville regularly shuts off their mobile orders before closing. Very annoying.
It’s okay 3/5
Please make a way for a person to scan receipts. Sometimes people forget to bring up an app when purchasing. Also, is there a way to add gift cards as a form of payment?
Logs Me Out 3/5
I love Krispy Kreme but the app isn’t working for me. It said I already had an account with my email but I never made one and when I tried to reset the password through email I didn’t receive one. I made a new account w/ a different email this time it didn’t ask me to input my birthday and on my profile it says to call a number to change the birthday. I don’t want to call just to put in my birthday, I’m not even trying to change it - just put it in for the first time. After that it logged me out and now the app closes when I press ‘log in’ and I have to either make yet another account or just delete it. Please help KK I really would love to have the app.
Cannot Sign In 1/5
Every time I click on Sign In on either the app or online, the app or website crashes.
no menu 1/5
cant view the menu, or it is extremely hard to find
App and website are trash and don't work 1/5
The donuts menu doesn't load on the site or on this app. Fix your broken code. Bosa donuts is getting my business now. Oh, and I'm not calling you either. I want convenience of click click and done.
It’s Saturday noon and unable to order 1/5
This app is a joke. There’s no choice to order doughnut online for pickup. The only thing you can order is drink
No place to add gift card?? 4/5
The app is good overall. Easy to order online from your local store, easy to track and redeem rewards, easy to add payment methods. But I just purchased a gift card and wanted to add it into the app to keep up with it. Can’t figure out how to do that - apparently there is no option to add a gift card. Really?? In this digital age, that’s really a must. If you are going to run promotions on electronic gift cards, then make it easy for us to use them. Krispy Kreme - step up your game.
Can’t add missed receipts 1/5
The concept of this app is great. You will get 5 stars when I can add missed receipts into the app. I have emailed regarding this with NO response. I have tried many receipts. My account works and is active, but the app unfortunately doesn’t provide in this respect.
Location missing. Rewards lie. 1/5
By Nick name NOT taken!
I’m sitting in front of the Krispy Kreme shop in Burbank California. Yet, after that acknowledge its existence.
Reward program does not work. The app is a total waste of space
App crashes...won’t allow login 1/5
By Chris Geee
Fix the app 1/5
By 1 fast ride
Please fix the app. It won’t let me login it says it doesn’t recognize my Facebook login! And it wouldn’t let me add my missed transactions!
No Customer Service 1/5
I have been trying to get my profile information changed. I have been calling Krispy Kreme for over three years. I have talked to several people. They keep saying, they are going to pass the information to the guy that update this information. I heard that three times. Now when you call it doesn’t have an option for customer service. I think I will go with Dunkin’s Donuts they work with their customers.
Can’t pick donuts 1/5
Doesnt let me pick any donut other than glazed/dozen glazed....
It has been over a month and my
Money has not been refunded or credited to my app account. I’ve disputed this with my bank now.
Pathetic little pukes.
Missing transition through iPhone app 2/5
By Hung n Blk
Trying to do the missing transactions through the iPhone app or tablet app does not never work app should be updated to correct this bug or they should have a automated phone system where you can do it over the phone
Not so good 1/5
Crashes every time I try to log in.
Solid app but needs a tweak 4/5
In the app you should have the ability to type in a tip amount for your driver for delivery/no contact delivery. Even selecting the max (20%) feels too small if you’re only ordering 1 dozen. Makes me feel cheap, and I don’t always have extra cash around to leave for the driver.
Good app but it won’t let me use my gift card on there
Birthday Rewards 3/5
Unless I’m missing something, it’s unbelievable that in today’s technological world, app users aren’t able to add their birthdays. Call customer service and they have to pass it on to the ‘appropriate department.’ Do better, KK.
App Shuts Out EVERYTIME 1/5
Would give 0 stars if I could. Every time I try to log in to the app, it shuts out. I have tried redownloadimg multiple times and nothing works. I have to ask the employees and the register to read my rewards to me. It’s frustrating and this has been going on for MONTHS!
App won’t open 1/5
By Crystal SHE Group
App will not open. Deleted and downloaded again. Shut down device and restarted. Still not opening.
Works about half the time. Severs have issues and there’s constant bugs. For example, hitting delivery and seeing only drinks as options.
App gone down hill 2/5
By Barba Chinchudo
The Krispy Kreme app is very convenient when it is working. I would give it a five star except it hasn’t been working for at least this month. I constantly get errors when trying to make a purchase. I have to close out the app to get it to work again. Then today I went to order some doughnuts for Halloween and when I get on the app it only shows drinks in both the doughnuts and drinks tabs. Basically worthless for what I needed it to do. Now I have to go wait in a long line so I might not have time to buy any. Sad.
Never works and reloading is slow when it does. 1/5
By Def not Josh
Changed my password recently and app doesnt even work anymore. Yea i reinstalled. So actually 0 stars.
Wonderful- when it works 3/5
By Amy Quinton
The app will be working fine, then for whatever reason, a bug is introduced perhaps, and I can no longer order. It’s frustrating how often that happens.
App charged me THREE times for purchase! 1/5
I recently downloaded this app. When I went to add $25 from my debit card to the app, somehow it charged me three separate times. That was nine days ago, and I have called Krispy Kreme five of those nine days to try to get the money refunded. No luck as of yet, so I’m giving this app (AND Krispy Kreme!) one star. Bad customer service is a dealbreaker for me. Back to Dunkin’...
Shopping empties itself 3/5
It should keep orders in the cart. Every time you back track or go to the main page and look for another store, the items disappears.
Bad APP 1/5
I used my Facebook logon to set up this APP. I have closed my Facebook account now I can’t logon because my Facebook account is closed and I have a $25 dollar card on the APP. I have asked them several times if they can help me change my logon so that I can access my account and use my $25 credit but I have never received a response. I can’t believe they won’t help me and they don’t even respond.
Punitive workflow 3/5
I select delivery and enter an address when I start the order.
WHY do I have to wait until AFTER I’ve configured my order, entered payment info, etc... to find out that no delivery services are available right now?
Move that to the front of the workflow.
It forces me out
I thought the bug was fixed
Every week a new defect 2/5
First time I used this app it was great, was able to pick the drinks I wanted and customize a dozen with all the current flavors. Since then it’s hit or miss. Last week, the option to customize a dozen was missing and only box of joe coffee available. Yesterday I could customize my dozen, and no speciality coffee, and today no donuts at all show but there are pages of coffee options on the donut tab. If you need a complimentary UAT tester, let me know, just do something to stabilize the experience.
Useless App 1/5
Totally useless to people in Hawaii, we can’t pre-order on the app for pick up. Why is it not available for use on Maui??
When it Works It’s Great 3/5
The app is great when it running normally and I’ve previously had good success with it. But for some reason today it’s acting buggy. No way to go back to look at your rewards if you have something in your cart without losing the contents of you cart. Then the app kicked me out.
Not great 3/5
I finally got a reward after buying 12 dozens not even 2 months later my “free dozen” offer wasn't available anymore I didn’t even know it expired, send an email to ask and I get a reply that had nothing to do with what I asked, only 2 locations near me that are about 20 mins away. So if u guys get the free one get it right away.
Does not include all products 2/5
By Steve Riggins
We were in the drive thru when I got this app, chose my store, and multiple doughnuts were missing from the app.
I cannot recommend an app that provides
a partial inventory.
We had to order at the speaker due to this issue.
Won’t use in the future.
Everything else looked fine, and it is good they were required to support Sign In with Apple, as I was able to quickly make an account that is not connected to my actual email address.
I can Sign In with Apple, but NOT USE APPLEPAY? 2/5
Great idea. Lousy and quirky execution. Many error messages. Had to delete and reload to reorder. Lost my points. Signed in with Apple- finally worked after 3 attempts. Got to the payment part and no Apple Pay option. Huh? Silliness. Tedious. Easily gets overloaded. Tried to change an order in the cart- crashed. Wouldn’t take the discount code. Argh. Not fluid. Donuts are great though. Fix the App!!!
FIX IT! 1/5
I enjoy getting donuts from K Kreme but the app does not work in my favor! It constantly sends “uh oh, not in the correct format” messages! Why?? The developer needs to fix this ASAP!
Sometimes the app works, sometimes it does it. Sometimes you can pay for the food. Sometimes you can’t. They should make an app that at least is stable
Horrible App 1/5
Horrible App. I was able to use it once when I first downloaded it but now it won’t let me checkout or it doesn’t even recognize the location which I’m trying to get from. I don’t need to go inside, I have a pet and need to get it from the window but the fact I have deleted the app and download it not for it to work is frustrating. I love the donuts and I love the service team and I love the company but too bad the tech side is nowhere near as good as Krispy Kreme. This app does not do this amazing company justice.
App/ website 1/5
By Pineapple 44
Unable to login on both crap