Worthless App 1/5
App does not work. Tried to order and it redirected to Safari and requested that I log in AGAIN on their web site after already logging in on the app, then gave error messages. Was never able to place an order on either the web site or the app.
The worst app 1/5
This is one of the worst app ever. I tried to do pick up but it constantly open safari but still won’t let me order. Then I tried to look up the flavor and again, it opens up safari. What’s the point of an app if its constantly opening up the safari! On top of, I still couldn’t order. AND the coupon doesn’t get linked so I ended up ordering in the store. Utterly useless. I have no idea what the point of this app is
No longer letting me know when Hot light on 1/5
App use to work fine. Now it doesn’t tell me when the hot light is one. I checked the setting in the notifications in the app and in my phone settings to make sure it’s turned on and they both were.
Ever since Germany family bought Krispy Kreme it’s been going down hill. I spent $50 on doughnuts wouldn’t even give me free doughnut after waiting 30 minutes. What happened to the past discounts? Now it’s buy 12 dozen maybe get one free.
I used to love this place.
Very disappointed 1/5
By Texas Bubbles 33
Well we dearly love Krispy Kreme. We do not have one near us so when we planned our vacation we decided to go through Lubbock where there is a store. All 8 of us traveling together got out of our vehicles excited to start buying our doughnuts. When we got in the store there were very few doughnuts we couldn’t believe our eyes we went ahead and bought two dozen of what they had of course none of our favorites. They looked like someone had set on several others were very small others were oddly shaped & very greasy needless to say they even tasted horrible so in the trash they went. 8 people left very disappointed & we will see how this complaint is handled to see if we ever go back again!!
Horrible Site Support 1/5
Had the exact same experience as '93 Bruin. They need to hire people who know what they're doing, not just throw a crappy app together and expect people to go out of their way to fix their own Krispy Kreme rewards accounts. Ridiculously complicated and zero support behind it all. I called at some point and the lady was totally clueless about the app and the website and had no idea how to help me or who to refer me to. I gave up on this a long time ago.
Not impressed 1/5
I had earned several points and had to update the app. When I went update everything was gone and said my pin was wrong. Like I’ve read previous it sends me to the home screen and the pin that’s sent to my email is no good. I gave up and I am delete this app.
Always glitches 1/5
By L. Holl.
The app never fully works!!
Hot Donuts Function Lies 1/5
I installed this app for the sole purpose of knowing when my local Krispy Kreme shop had hot donuts available. It lies. It shows the Hot Donuts light on all of the time that the shop is open! There were no hot donuts on any of the times that I went there to get hot donuts because of this app.
App doesn’t work 1/5
This app is garbage. It never works when it’s supposed to. I created an account twice. Both times I had trouble logging in. When I go to buy Krispy Kreme the app logs me out every time and then I can’t log back in to get my barcode. I end up having to tell the cash register person my phone number.
👌 Okay, BUT...... 1/5
By app freebies
This app was working,but now it won't let me sign in to the app,so what if I try adding another account with one of my other email addresses. What happens? It says that the time has run out!!!!!!! Fix this problem!!!!!!!
App update 1/5
I have used the app for a while now with no issue then when I finally get the free dozen I have to update so I update and now it can not find my account. I ask for a pin to reset my password I check my email then it goes back to the home screen. I have tried five different times, and the bad part is I know it is my correct password because it was protected by my thumb print. So frustrating!!
Since their switch to update 19.1, literally nobody can log in. I’ve been a loyal customer, and my password doesn’t work, and they won’t send automated emails to correct it. Somebody in app development needs to be fired.
What’s the point? 1/5
I downloaded the app and every time I open it, it opens an internet page. Why not just do all transactions through a webpage? Why bother with the app?
App doesn’t work 1/5
The app does not work I’ve been going and have not been getting points at all. At first I thought it was a one time thing so I didn’t mind but it’s been months and you guys have yet to fix it.
Second Device Required to Reset Password 1/5
I have an account, but have forgotten my password. When I go to my email to get the required Verification Code, the app defaults back to the home screen with no way to get back to where the Verification Code needs to be entered.
This is a MAJOR design flaw that needs to be fixed immediately.
Badly done design engineers, you are damaging KRISPY KREME’s brand.
UPDATE: Had to go to mobile website to reset password.
App does not work 1/5
Every time I try to login it gives me an “Uh oh forbidden” error.
I do remember a day when this app worked, but it’s been a while. If you download and set up a rewards account, I recommend NOT using the Facebook option. I’m pretty sure that’s where they broke their own app. I sent another email this week and got this response:
Thank you for your email regarding our Krispy Kreme rewards app . We appreciate the opportunity to assist you. Unfortunately, when Corporate released an update I caused some minor glitches with the app. As of right now we can not reset passwords for your account. We are not sure when Corporates going to have a fix for this. we do apologize for any inconvenience this has caused.
On 4/12 another update was released... and yet again the app doesn’t work.
A few bugs but not too bad 3/5
Notifications are now appearing but inconsistent.
Would like to see:
* Ability to add Gift Cards & reload the gift card via the app
* Ability to update account profile information (Birthday)
Now receive the alert notifications however once you click it or open the app. The notification (message) is not present.
Missing notifications although toggled on in settings. Occurring on iPhones 7-10XsMax with iOS 12+
Really nice app. Never encounter an issue while using it. But what happened to the e-club newsletter? Someone I know gets the newsletters about different promotions (I’ve never received), but not the in app notifications. I’ve noticed lately the in app notifications aren’t working like before when I get a new “message.” Although my alerts are on for the app.
Would like to see:
* Apple Pay introduced for reloading money on the app
* Ability to update account profile information (Birthday)
Can’t add funds 1/5
Try to add funds and for weeks has given me the “whoops something went wrong” response......
Doughnut Know WHAT HAPPENED?! 1/5
Please fix now! The app USE To work! And now it’s literally a waste of phone memory BC ALL KT DOES IS CRASH!
App Doesn’t Respond 1/5
I’ve had to tap the same link several times before something happens. This is a slow and disappointing app.
Very unreliable 1/5
It’s impossible to log on if you tried to change from Facebook to phone/email login and you can go back to log on with the social media account option. It can’t reset the account the password either. Useless app.
The app has always worked perfectly for me, but since I’ve gotten a new phone (iPhone 8), I cannot log into my account (an error message says ‘Uh Oh! Forbidden’). I tried to reset my password and the same thing happened, so I tried to use the website but the app still will not work. Disappointed because I would have purchased items if the app had worked.
Good doughnuts/small selection 3/5
The doughnuts are excellent as always but a very small selection, and no apple fritters!!
App Doesn’t Work When Registering For Rewards Program 1/5
By '93 Bruin
Installed the app and tried signing up for the Rewards Program. Enter my info and get a message that I already created an account (I did?). Select the Forgot Password link and get an e-mail with a 4-digit pin. Type the pin in, and get an error that the pin # can’t be found. Request new pin, get new pin, type it in: same error. Went through it 3 times without success. There is no customer service link or contact to follow up with, so I think I’m done trying.
Tried to give this app a second chance. Again, I was told that I already had an account (I do not). Tried a bunch of my commonly-used passwords and none of them worked. So, I tried the password recovery option and was given a screen to input a 4-digit PIN that was being sent to my e-mail. I exit the app, check my e-mail, get the pin, and go back into the app to type it in (takes maybe 5 seconds max)... and the app has reset to its home screen! I can’t get back to the PIN input screen, so I try again and... in order to get to the PIN input screen, I have to request a new PIN (the “old” one sent 30 seconds earlier no longer works). Yet I can’t exit the app to check my e-mail because it will loop back to the home screen every time I do so. Sensing another endless loop of futility was beginning, I quit trying. How am I supposed to input the PIN when the app goes back to the home screen EVERY time you exit it?!?
Can’t log in 1/5
Despite repeated attempts, and despite deleting the app and downloading it again, I cannot login even though I know I am entering the correct email and password. I keep getting an error message which says “uh-oh forbidden!” No need for apps like this.
Uh oh forbidden 1/5
That’s all I get when I try to get into the app. Very frustrating. Now every nickname I put in is taken. Oh well
App glitches in store 1/5
By Raul Sanchez
Attempted to use coupon rewards in store, took 10 minutes to load up, had to go outside the building to reload coupon. Waste of time.
Scanner broken on last several visits, not given points 2/5
The scanner at my local shop is still broken. I gave the cashier my information for them to enter and didn’t receive credit for my last three purchases.
I’m not going back anytime soon.
Uh Oh Forbidden 403 1/5
The app and the website give me the same message. What gives?
Hot donuts! 5/5
Yep,, I know when the best donut in America is hot now!! There’s not another donut shop in the world that has the donuts being made in front of the customer. This app rocks on so many levels!! I grew up with KK’s. That’s what we called them back in the 60’s. We would all load up in the car and go get KK’s,,,, usually on Sundays after church,,, and sometimes they were hot!! It’s a great day for the consumer when we know the KK’s are hot!!!
Unable to recover password 1/5
It’s been a while since I last logged on. I tried to reset my password through the app but every time I switched to my email app and then back to this one it reset back to the sign in area instead of the verification code section. When this bug is fixed my review may change.
Frustration trying to register 2/5
I'm just trying to sign up and it's already acting buggy. It loses all progress if I close out of the app (not kill it) to go elsewhere to copy my password. Then when I click "paste" in the app, nothing happens. I'd really like this to work because my passwords are long and complex. The shortcuts (like clicking on, rather than entering in my phone number) aren't working either
What the Heck!! 1/5
How this app has a 4.7 star rating is wayyy beyond me. Fix the app & return my money that I loaded into the app and now I can’t even use it. Thieves & Lazy for not even trying to fix this defective app.
Garbage App 1/5
Wouldn’t let me load any money. Kept taking me back to the home screen and telling me there was an error.
Sign In Complaint 2/5
Every time I open the app to use it I have been signed out. I tried to sign in and I’ll not remember my password of course and so I use the forgot password and it tells me I can only use social media to sign into the app. OK, I guess, but when I go to use Facebook to sign in I have two code authorization set on my Facebook so by the time I go to the code generator and I go back into the app to enter the information the app comes back with enter user name. It’s a horrible vicious cycle that I can’t get out of and not worth the effort so I deleted it.
Could not sign in. 1/5
Could not sign in
You can’t scan to upload your credit/debit card and the app for whatever reason doesn’t let you add funds from gift cards.
The worst platform compared to competitors 1/5
Too many software bugs and customer support sounds uninterested, Ill-informed, and unwilling to help. Had a error with entering card info, and the app ended up charging me twice. Called to get the amount credit back. Rep said the request was sent but couldn’t give a confirmation number or TAT OR ANYTHING to let me know the request was actually sent. Called back 3 business days later, new rep tells me there’s no request open for me; tell her about the initial conversation, she turns the whole story around “well if she said she sent it, the it’s there. We don’t have confirmation numbers or email correspondence but something like this takes about 5 business days.” 🙄 okay but you just said you didn’t a case open with my registered email... once I get my money back Krispy Kreme has lost my business FOREVER.
Gift cards 1/5
Why would you have payment method(S) on your app if you can’t add a gift card to your account?!
Pay setup is broken 2/5
I tried to add my AmEx, Visa and Apple Pay and I was not able to add any method. Dunkin’ and Starbucks were easy so I suppose I have to continue to avoid KK even though I prefer the KK donuts to DD. I’ll just get my ham, egg and cheese croissant from DD or breakfast sandwich from SB. Fix it if you want me to come back.
Wallet app 5/5
By Cookie and Lilly
The Krispy Kreme wallet app needs to show the available balance on the card.
All my other wallet cards shows the balance. Please look into this.
It once worked...but not in quite some time! 1/5
I’m not really sure how you take an app that worked quite well and completely muck it up, but KK has managed to pull it off. Can’t add funds and therefore can’t pay with the app, and you can no longer choose when you use your points (the worst part). They took what was useful tool and made it a source of aggravation.
Trouble paying 1/5
I uploaded money to the account, it worked the first time, but after initial purchase, could not use the money that was in my account. What is the point of uploading money when it can’t be accessed?
App barely works 2/5
This app don’t work most of the time. Rewards are not there like they should. Can’t order online for pick up. Notifications don’t notify you even when you have them turned on. With all that not working, why would anyone want to put their credit card info on this app? This needs a big fix and revamp!
Not my location 2/5
This app keeps making my favorite store some place in Maryland but when it shows it on the map it shows somewhere in Georgia. My store is in Roanoke, Va and every time I do select it, it goes back to the other store. Please fix this! It makes it so I can’t use the app or get the store specials.
The new point system is terrible 1/5
Like a lot of other people, I had a bunch of points on the old system, they disappeared with the new app. Then today I go in and spend almost 50 bucks a Krispy Kreme and get basically no rewards. Still have to buy eight more dozen. You’ve got to be kidding me.The email coupons are now better than the app. Bad decision Krispy Kreme. I’ll take my money elsewhere.
Useless App 1/5
When I open the app, it merely opens the KK website. Lame. Complete waste of time.