Every doughnut that is available in shop not available for app😕 and also you don’t have the option to customize Half Dozens🤷🏾♂️ what if one person wanted to order donuts for just ONE person?
Hey App developer ... for crying out loud, fix it. 1/5
FIX THE FREAKING APP. I need my location to be listed in the missed transactions section. How freaking hard can that be to correct? Why does My Shop (Duluth, GA) show correctly on the app opening screen, but fails to show up as an address for missed transactions? The location that I frequent, that has been in existence for at 15 years, is not listed as a valid location. I have complained twice and thus far have not received a reply. Having my location listed is a necessity in the case where I need to record a missed rewards transaction. Without my shop listed I have to take the extra time to reach out to customer service and hope that they respond in a timely manner. This is a major inconvenience for me and because of this extra action that I need to take, I rate this app at 1 star. PLEASE FIX THIS ADDRESS ISSUE ASAP.
No benefit 1/5
This is the worst food app. It’s clunky and If they have a special offer you can’t use it if you order online. They have no method for curbside pickup-in Savannah you have to knock for minutes on a locked door to get your cold donuts. Better to drive through and wait in line. Total waste of time. Makes me wish their donuts were worse-because I feel screwed every time I patronize them and drive 40 miles for a donut...
Doesn’t work well 1/5
The hot light at location near me never turns on. The next floaters location I see the light turn on and I have turned on notifications but it doesn’t alert me. Basically an app to tell you the closest location, and I could google that.
This worked years ago.
Dumbest app 1/5
dumbest app ever created i cant see no donuts on the selection only coffe and milk i click on the donuts option only to still show me just coffe and milk (smh)
Can’t use a gift card! Really? 2/5
A huge part of fundraising using gift cards and you don’t even have a way to enter one? Very disappointing. Cost you a sale today.
Bugs me 1/5
I can’t input a receipt for points because my orem utah Krispy Kreme location doesn’t show up on the list.
Doesn’t load. 4/5
Since the update, app doesn’t load. Only shows the icon but doesn’t do anything after that. Luckily my KK allows the phone number for points. But can’t see what I have for rewards. This is why I wait to update until forced because there’s always bugs in new updates.
It’s glitching 1/5
When you try to open the app turn back off
Can’t add missed transaction 1/5
My local store in Mishawaka, IN is listed as my favorite but if I try to add a missed transaction the store is not listed. Only stores in IL pop up.
Updated app 1/5
Updated the app, and I can’t even open it!
Missing location 2/5
My local Krispy Kreme (Mobile, AL) isn’t listed when I try to add a missed transaction.
Anybody else app just crashing ? like it wont open up ?
“Uh oh! Unable to create basket” 1/5
Steps to reproduce the bug:
1) open app
2) be logged in
3) press “order now”
4) choose “pick up”
See error message “uh oh! Unable to create basket”
I’ve uninstalled and reinstalled. Still persists.
It appears being logged in is a part of the problem.
1) If I log out
2) “sign in as guest”
3) press “order now”
4) choose “pick up”, no error
5) my preferred store is selected
6) choose “today”
7) choose “ASAP”
etc, the order appears to be in good shape
I left an item in the basket and then tried to sign in, the basket emptied and I was back to the problem scenario. It’s definitely a problem with the logged in account
Registers Latte Rewards as Coffee - terrible 1/5
By Latte (not coffee) drinker
Latte purchases register incorrectly as “coffee reward points” therefore they add up over time as a free coffee instead of free latte. I’m not interested in their coffee only their lattes so getting rewards is pointless if they register incorrectly on each purchase I make.
Limited selection 1/5
App does not offer all the flavors available if you go to the store. Only shows 3-4 options.
Best donuts worst app 1/5
By s s son
I have installed, deleted and reinstalled this app a few times now. Let me first say, I LOVE KRISPY KREME and wish more than anyone I could love this app.
For some reason, this app never works for me. The rewards/barcode never loads and most recently I can’t make an order— I keep seeing a basket error.
Will delete for now and reinstall later again in hopes that it gets better (only because I love Krispy Kreme so much).
Hagerstown location isn’t an option to add a check 1/5
I didn’t scan my app at my recent visit. When I try to manual add it the Hagerstown location doesn’t come up on the list so I can’t add my recent purchase and earn rewards. WTH? This store has been open a while. If I can order through the location why isn’t it listed for me to get rewards?!
Convenient but flawed 3/5
App works generally but never has all the donut flavors loaded so what’s the point? Would really be nice to see in real time what is available.
Don’t Bother 1/5
You can place an order for the fanciest donuts, but you’re just gonna get what they have which is a box of original even though you paid $15 for the fancy ones.
Adding Rewards 4/5
By kept it to real
I was trying to add my rewards from previous purchases but the app is not finding all the locations in Greensboro NC, so I can’t add my purchase and to get the points
I downloaded the app so I could place my order, and pick it up at the door during Covid-19. There were very few options to choose from (no chocolate glazed), and it gave an error message every time I tried to customize an order. My husband downloaded the app as well, and had the same issues. The app was 100% useless!
More options 2/5
They do not have Products in there app
Quite lame 2/5
By Honest Alia
You can’t use a gift card on the app or the website. Seriously? Why would I gift anyone a Krispy Kreme gift card if they can’t redeem it unless you drive to a store? It’s 2020, nearly every retail app allows you to use a gift card. Took me 20 minutes to place an order because I could not accept the fact that you can’t pay with a gift card. Lame.
Delivery. Never using this app again. 1/5
I ordered a dozen and the donuts never came. Then when I contacted both Krispy Kreme and door dash, they said there was nothing they could do. DO NOT USE THIS APP. Crooks took my money and never provided a refund or the order.
App is BROKEN 1/5
Can’t customize donuts. If you choose random assorted it freezes and crashes... Rebuild the app from scratch 🥴
Store database not updated 3/5
My store in Orange, CA never shows up, but its still open.
App doesn’t work properly 1/5
By Galendar Singh
Have plenty of bugs...
Store not listed 1/5
I downloaded this app because I saw it on the window at the drive thru, the next week went to place an online order, and that location wasn’t even listed!
Limited Payment Options and Inaccurate Store Info 1/5
By Security Geek
The first thing I noticed was the inaccurate store info. The location nearest to me has a drive-thru but the app says no drive-thru available. Then I discovered the only way to pay through the app is with a credit card. What if I want to use a gift card? I bought gift cards for my kids so they could use the app, too (they don’t have credit cards of their own and I’m not about to put my card info in their apps). If I can’t rely on the app for accurate store info and I can’t use my preferred method to pay, why keep the app? I won’t.
Licky dicky 1/5
This suckd. Dik
No gift card integration 2/5
The app lacks any way of storing a gift card and paying for online orders with it. Unlike many, many other fast food restaurants, this app needs that feature.
This app is almost useless , all locations don’t show up. The emails you receive for discounts you have to save they are not coincided with the app. The app only gives you rewards for items purchased on app. You can’t add in store receipt although there is a link in the app.
Just ok 2/5
It’s an okay app. Most annoying this is it always shows offers that are expired.
Funds Not Added 1/5
Do not add funds to your account. I attempted to add $20 and the first try said failed and tried again same error. Both transactions came out of my account and customer service say to bad that the app is broken but the customer has to take it up with their bank. Lack of ownership!!!!!
I found my closest store and set it as a favorite/default. Yet when I try to add receipt information in order to receive reward points for that purchase, it finds every other store except the one closest to me!!! So I can’t receive the points that I earned. A completely stupid and useless app. Thanks a lot Krispy Kreme.
Ladson store not on app 3/5
Ladson SC store on the website but not on the app?
Unstable App 1/5
Coronavirus... quarantine.... donuts would hit the spot right now. Unfortunately, once I type in my address for delivery, the app will load and then crash on me. I tried deleting then reinstalling to no prevail. Maybe this app is better when used to scan it at the register, but to use it for delivery... impossible.
Apple Pay Support 1/5
Needs Apple Pay support. I’ll change rating after that.
By futf day hcd
App does not work I been trying to log in and it won’t let me tells me to log in with my Facebook and still can’t tried to create an new account still can’t
What’s the point of having it if it doesn’t work a waste of time that’s all
Please fix 4/5
Force close after I choose a location.. still get them though :(
No credit for non-coffee beverages 4/5
App is good. Was better before. But still use it because of the donuts.
However, you do not receive any rewards credit for soft drink, milk, or juice purchases. My wife doesn’t drink coffee and the kids surely don’t need it. So frequently purchasing 3 beverages with no rewards.
PLEASE FIX IT!!!
Free dozen glaze donut for first responders 3/5
I’m a Nurse, I went to the Florin Rd Sacramento store and was told by an employee outside the side door and next to drive thru lane that they all
Sold out of donuts at around 2:50 PM today.
Are you having other deals for first responders
soon or a rain check?
Can’t even login 1/5
This app used to work great, now for over a year I haven’t been able to sign in with my email, Facebook, or even create a brand new account. Tried password recovery with my email several times to see if that was the issue, never got any emails in response. Essentially this app is useless and has been for quite some time.
By La chuperia
I keep trying to order but every time I hit the “order” button it exits the app.
They don’t have all the items they sell on the menu and you cannot use the same promos on the app that they give you in person.
Crap App 1/5
App doesn’t let you put in apartment addresses, deletes delivery information every time you move on a page and doesn’t process payment options for delivery.
Missed Transactions 1/5
The location in Orange, CA is missing on the Missed Transitions. Couldn’t redeem my receipts because the location was not on the list.
App Crashes 1/5
Cannot use app to order. Crashes after selecting ‘Pickup’