Doesn’t work 1/5
What does “unable to submit commerce basket” mean? App doesn’t work
Also finding nearby locations is overly difficult. Do not recommend this app
App Suggestions 3/5
By Jarius Janice
I for one love your doughnuts, they are simply AMAZING.
But they are on another level when they’re HOT, like life changing. It would be really attractive and convenient it the app icon would glow “HOT NOW” during the appropriate time per users region!
Mega disappointed 1/5
Why can you no longer customize a 12 count but you can a 3 count?
Horrible. Can’t create account 1/5
By Previous User r
The log in page has nowhere to create an account. I literally can do zero with this app because it’s impossible to create an account and log in. Absolutely worthless.
Great donuts bad app 1/5
Every time I have tried to do a mobile order this app has failed. I have two physical stores in my city. Right now the app only shows one to pick for an order. However, if I go to my favorite store, I can setup the order. The problem is there is no way to pick a reward at that point. If I pick the reward and then try to order, it won’t find the location. I’ve had problems with the rewards before (BOGO for $1) where if you start your order but don’t select the reward, you’re screwed and have to start over. It should not be this complicated. Break out the order flow so can 1. pick from ALL the locations and 2. add a reward to my order at any time. Other apps have this, there is no excuse for yours not to as well.
Why don’t you add new donuts to order??? 1/5
I’m so tired first of all going to my local donut shops and then not having the latest donuts they’re supposed to have-LET ALONE not be able to order on the app!! Montgomery Alabama! I don’t see an option to order the churro donuts. I bet if I went in person they’d say they don’t have them. 😡
Your app is not working plus i recently purchased a dozen donuts and didnt get credit for them.
Every time I try to order a dozen donuts and select my donuts for the box the app immediately crashes.
Replenished rewards card - failed, but charged anyway 1/5
By Reviewer 3.14159
I reloaded my rewards card; the credit card charge succeeded, but the Krispy Kreme app did not credit my account. Two messages to KK’s customer support site were acknowledged, but ignored. I cut my losses and go elsewhere.
Hey App developer ... thanks for breaking the app. 2/5
HOT NOW light is not working (again)!! Duluth GA location.
No Refunds for App Ordering 1/5
You will NOT get a refund if you order through the App the the store cancels your order prior to pickup. I’ve tried unsuccessfully for FOUR months to get my money back. The store said to contact customer service online, which I have done four times now as well as called the 800 number. KK now has really poor customer service relations.
App and website both are garbage 1/5
By Mama Px
I’ve tried multiple times to order delivery online and by using the app. Under different settings locations and times for delivery. When you go to order doughnuts or drinks it doesn’t show anything it’s blank. I’ve tried logging out deleting the app redownload it still nothing. I get enough advertisements from Krispy Kreme you’d think they’d fix the app at least if you’re promoting orders online.
App Immediately doesn’t work 1/5
Just downloaded it and now it doesn’t sign it at all. Thanks for letting me know it’s not worth owning
why cant you order iced coffee or specialty drinks on the app??? 1/5
like why are the only drink options…. milk….. juice….. and a box of coffee???
By Gurtee Girl
Why can’t I submit in this app? I needed to enter 2 missed transactions and was not able to submit after entering info. Decided to reach out for help in the app. Again, entered information could not submit. Of course I can submit an order, you’re happy to take my money but not provide promised rewards
Needs some work 1/5
This app freezes up all the time. And God forbid it logs you out. It’s almost impossible to get back in. If it wasn’t for the doughnuts, I would have deleted this app a long time ago. But I’m holding hope you will fix it so I can get my rewards.
Not APPetizing at all 2/5
By A VIP Customer
First off the donuts are top notch, delicious. I’m really just upset about the app experience which is down right terrible. So many text fields are unclickable half the time. Some fields pop up and block buttons. If you start an order and accidentally press one of the menu buttons well too bad time to restart your order. Finally, why is there no option to build an assorted dozen; outrageous.
App doesn’t work!!! 2/5
Most frustrating experience ever!!! The app simply doesn’t work. Put in your address for delivery… nothing happens!!! Unresponsive button presses… Nothing works! Just unending frustration!…
Buggy login and always at the worst time 1/5
I don’t always crave donuts. But seemingly every time I do want some, the app won’t let me log in. What a joke. It’s been this way for a week!! Hire some competent developers!!
App is not working 1/5
Agree with previous person about log in. Doesn’t work. And Zip code for Colorado Springs where the store is supposed to be 80917 not 84120 that’s Salt Lake, Utah. Also selection is only for 11 donuts not dozen (12). Please fix the app. So we can order donuts. You guys are loosing business because your app doesn’t work. You still need to fix this.. as of august 2nd 2022 Still not correct.
Great donuts awful app 1/5
By p15$ed off
Just keeps loading on Apple sign in and then “times out” how convenient for you
By Kylan Rogers
I downloaded the app, it says I can get a free doughnut, I open the barcode, the lady at the register said it doesn’t work, just terrible!
App never works 1/5
I have an iPhone 12, I’ve tried deleting the app and reinstalling the app and restarting my phone and I still can’t place any orders. The app loads to the main screen just fine but then when you try to change to a different pick up address the app doesn’t let you and even if you keep the same pick up address that is listed on the app and you try to add donuts to your order it doesn’t let you add any it just brings up an empty cart. I love their donuts but not being able to place any orders through their app or even online on my phone is a dealbreaker
Never Works 1/5
This app never works…ever. Forget trying to sign-in; let alone, order donuts. I love Krispy Kreme donuts but the Dunkin app is far superior to this one.
App is constantly busted 1/5
Using the most basic features of the app fails often - from changing locations to actually ordering donuts. Your app does 3 things, they should at least function
Non stop error 1/5
By Abe the Great
I cannot do anything on this app except look at the menu. Redeeming a reward, editing my cart, or just anything in general and I’m met with the Sam “uh oh” error. It’s so bad I’m not using it for a few months hoping something can be done.
App needs lot of work 1/5
By el compa lupe
Keeps logging me off. I loose my rewards and no way to email or call for help. Very sad that a company like this can’t have a customer service number or email. The other troubleshoot way doesn’t get me anywhere.
Trash app 1/5
It keeps logging me back out and it won’t let me get back in saying there difficulties
Borderline Unusable 1/5
This app never lets me log in and when it does it freezes or says something about technical difficulties. This has been going on for months. Terrible App
Need Donuts!!! 1/5
I have tried for days and I can not get the app to work. When I click on “order”, the donut just goes round and round on the screen. At least someone is getting a donut lol.
Buggy. Search feature broken for iOS. 1/5
By Will Stryker
Keyboard blocks the search results. App locks up and won’t allow the keyboard to minimize.
Can’t access account 2/5
I’ve been unable to log into my account since I’ve switched phones. I used my Apple ID to create the account and when I try to login using Face ID, “The Email field is required.” ID the error i get. When I manually enter my Apple ID, “We don't recognize that account. Please try again.” Already called customer support and they have no idea what to do. The call was escalated to help desk, but I still haven’t heard back from them. No idea what to do…
Tip calculator is off and doesn’t refresh 1/5
Stays at 18% and doesn’t refresh no matter what percentage you put in.
Annoying Marketing Notification 1/5
It will keep pushing you marketing notifications even you opt out in their app. You have to completely disable the notification permission for this app in iOS to stop it.
May charge if transaction failed 2/5
App charged me even though I got an error that the transaction failed, so basically paid for a dozen doughnuts I didn’t get. Looks like they don’t follow the ACID database protocol which is pretty bad. Contacted Krispy Kreme with no luck and no money back. Better just ordering it at the location instead of risking it.
The app and website are HORRIBLE 1/5
If I could give negative stars I would. Fix your app!!!!
Location missing. Rewards lie. 1/5
By Nick name NOT taken!
I’m sitting in front of the Krispy Kreme shop in Burbank California. But the app will not acknowledge its existence. Reward program does not work well. You can tell the employees don’t want to use it either. It’s very frustrating.
The app puts a total cloud over the awesome Krispy experience. Just ditch the app and stick to tasty fried dough!!
Can’t add purchase from receipt 2/5
Every time I try to enter a missed transaction, the app shuts down as soon as I begin to enter the requested information. Removed/reinstalled the app, but still no luck. Otherwise, app seems functional, but now I’m just too irked to trust it with any part of a transaction.
App is broken 1/5
I cannot put in the location for a missed transaction. The app crashes.
No bueno 👎🏻 2/5
Trying to enter missed transactions and the app just shuts down when you try to enter anything in the required fields. Won’t let you scan offers. Literally just takes up space on my phone since it doesn’t work.
Store doesn’t update red light 1/5
The whole purpose of getting the app was to receive notifications of hot donuts at my store. It never turns on! If stores aren’t participating, it’s got to be hurting sales. Others in the surrounding cities change regularly. Disappointing.
Can’t Select Hours Text… 3/5
Tried to select the store hours text, to put it as a note in my related iOS phone book entry, but quickly discovered that text can’t be selected from within the iOS app. I used an iOS DuckDuckGo browser to locate the same information & then copied & pasted the store hours into my related phone book entry…
Great Doughnuts; TERRIBLE APP; LAZY EMPLOYEES 2/5
Every time I try to order I always have to delete the app and reinstall it. The restaurant doesn’t like to scan our apps nowadays so when I go to add my receipt I get kicked out the app. Why have an app if your not going to scan them!!! Why I have an app if it’s just going to malfunction every time I try to use it. I was supposed to been have like 3 rewards but bc the app isn’t fully functional and the employees don’t scan them like there supposed to if someone shows them they have the app why would I keep the app. Very disappointed!
App Broken 1/5
Had this app for awhile. Literally can never order anything from the app/mobile web, and at times you can’t order from a PC(its hit or a miss sometimes you can get it to order you regular donuts or coffee/drinks). Sent in multiple reports. Seems still has not been in the “Bug Fixes and Enhancements”. Same problem over and over again…
Cannot add a missed transaction 2/5
Please fix the app so we can add a missed transaction. The app just closes when I try to add one.
Won’t let me enter manual receipts. 3/5
I’m not sure if this is because of the latest update, but the app force closes whenever I try to manually enter a receipt and I would hate to not get credit for a purchase just because of this. Could this be fixed?
I love Krispy Kreme but on the app it crashes every time I try to add a receipt for missed transactions. It’s only been a week since the last update for the app (6/15/22) and the app won’t let you choose your own mix for a dozen. Please fix the app!
App keeps crashing and not allowing to login or put in missed transactions because the store employees don’t like to scan the app.
Get with the program.. 2/5
Who doesn’t love using an app for everything nowadays? This app stinks. It keeps closing me out. I can’t type in the missed transactions without the app closing itself. It is no longer allowing me to login. It just says oh no! We’re unable to log you in. I was logged in the morning, so why would I not still be logged in? And why does the app keep crashing? So frustrating.