App malfunction all of the time 1/5
I’ve been trying to login with the app and it just keeps giving me error messages that my entry is in an incorrect format. WHAT?!?! Frustrating to say the least...
App is Trash!!! 1/5
Downloaded the app today so I could place an order. Tried to order from the location that’s literally 10 minutes from me, using my zip code. It was matching me with stores in Georgia that are over 2 hours from me! And I’m not even in Georgia! Clicked on the Order button and nothing happens. Eventually it routes me to the website where the same thing happens 🙄
This app is a scam. The free donut for signing up and the birthday rewards don’t work. Don’t waste your time.
Love KK. Hate the app 1/5
As much as I love Krispy Kreme, I hate the app. I’ve never been able to log in, change password, log in through facebook, etc. I even signed up for another account and still have the same problem with password and trying to reset it. I always get error messages.
Doesn’t work 1/5
I’ve installed and uninstalled various times and still every time I try to access my rewards it crashes...please fix! I can’t even re-sign up!! I’ll change my rating once this gets resolved
App doesn’t work 1/5
Says I’ll get a free doughnut for signing up. Checked rewards and it isn’t in there. 🤬
I’ve been using this app for about 3 to 4 years. It update and now saying my info not correct, not right format, user not valid. Nothing has changed but this is bad. I’ve always been Krispy Kreme and my husband Dublin doughnuts. If I got to keep dealing with this I’m definitely no longer loyal to kK.
Crashes when trying to add it to Wallet 2/5
By Kid Mage
Doesn’t allow to add the card to Wallet. Just goes black and crashed when attempting, every single time. Even after deleting app and rebooting phone. Also did get caught in the loop of erroring out and parse errors when trying to log back into app. Needs that fixed as well
Painfully Slow Menu 4/5
All of the sections of the app load quickly except for the menu. Please update the code so the menu loads faster.
Can’t log in 5/5
Won’t accept my email address. Worked in previous versions.
This App is Crap 1/5
By G.G. Girls
Tried to use it, it was difficult. Finally got it working & used it to purchase some donuts from a local shop, but the ones I bought were “promotional” and the promotion ended the day before. They could not refund my money in the store & told me to contact customer service for a refund. Customer service told me the app was through a 3rd party & they couldn’t refund my money either, but to just dispute the charge with my bank. WTH?? Deleting app now & going to Dunkin’ Donuts
NEW PASSWORD DOESN’T WORK 1/5
By K. Karner
When I signed up I didn’t put in the the correct spelling, so I tried to change it, but it wouldn’t let me because I didn’t know the password. I signed out and tried to sign in again and saw the “forgot password” button. I clicked that and it asked for my email so it could send me a verification code. Once it sent me the code, I tried to put it in, but it kept saying the verification code wasn’t valid. I tried a new code, but it still didn’t work. I got so annoyed with it, I just quit trying. PLEASE FIX THIS PROBLEM! I will keep the app, and when the problem fixes, I will keep using the rewards program.
Poorly Designed App 1/5
Tried using the app to pay multiple times with my payment information at krispy kreme more than once and it has never worked. Don’t waste your storage space on this.
Worst rewards ever 1/5
Downloaded the app to earn point for free food. Worker perfect for years. They update the rewards program. Now app won’t stay signed in. So to earn my points I have to pray the app lets me sign in and doesn’t sign me out after 10 seconds then lock me out for days.
Not able to load Gift Card 1/5
Got a $10 e-gift card from my mobile provider. Instructions are to show it to cashier. I show cashier and she looks puzzled. Blames it on that it’s not loaded into the app. I say it’s no big deal and pay cash and decide to come back another time. I come to find out that there is not a section to load gift cards on like every other major company from Starbucks to chick fi la.
I’m not giving it a 1-star because of my poor experience in store.
I am giving it a 1-star experience because you the app will only take new money from a debit card. I am not able to use my “Krispy Kreme Gift Card” which are American dollars that are only valid at a Krispy Kreme.
Worthless App 1/5
App does not work. Tried to order and it redirected to Safari and requested that I log in AGAIN on their web site after already logging in on the app, then gave error messages. Was never able to place an order on either the web site or the app.
The worst app 1/5
This is one of the worst app ever. I tried to do pick up but it constantly open safari but still won’t let me order. Then I tried to look up the flavor and again, it opens up safari. What’s the point of an app if its constantly opening up the safari! On top of, I still couldn’t order. AND the coupon doesn’t get linked so I ended up ordering in the store. Utterly useless. I have no idea what the point of this app is
No longer letting me know when Hot light on 1/5
App use to work fine. Now it doesn’t tell me when the hot light is one. I checked the setting in the notifications in the app and in my phone settings to make sure it’s turned on and they both were.
Ever since Germany family bought Krispy Kreme it’s been going down hill. I spent $50 on doughnuts wouldn’t even give me free doughnut after waiting 30 minutes. What happened to the past discounts? Now it’s buy 12 dozen maybe get one free.
I used to love this place.
Very disappointed 1/5
By Texas Bubbles 33
Well we dearly love Krispy Kreme. We do not have one near us so when we planned our vacation we decided to go through Lubbock where there is a store. All 8 of us traveling together got out of our vehicles excited to start buying our doughnuts. When we got in the store there were very few doughnuts we couldn’t believe our eyes we went ahead and bought two dozen of what they had of course none of our favorites. They looked like someone had set on several others were very small others were oddly shaped & very greasy needless to say they even tasted horrible so in the trash they went. 8 people left very disappointed & we will see how this complaint is handled to see if we ever go back again!!
Horrible Site Support 1/5
Had the exact same experience as '93 Bruin. They need to hire people who know what they're doing, not just throw a crappy app together and expect people to go out of their way to fix their own Krispy Kreme rewards accounts. Ridiculously complicated and zero support behind it all. I called at some point and the lady was totally clueless about the app and the website and had no idea how to help me or who to refer me to. I gave up on this a long time ago.
Not impressed 1/5
I had earned several points and had to update the app. When I went update everything was gone and said my pin was wrong. Like I’ve read previous it sends me to the home screen and the pin that’s sent to my email is no good. I gave up and I am delete this app.
Always glitches 1/5
By L. Holl.
The app never fully works!!
Hot Donuts Function Lies 1/5
I installed this app for the sole purpose of knowing when my local Krispy Kreme shop had hot donuts available. It lies. It shows the Hot Donuts light on all of the time that the shop is open! There were no hot donuts on any of the times that I went there to get hot donuts because of this app.
App doesn’t work 1/5
This app is garbage. It never works when it’s supposed to. I created an account twice. Both times I had trouble logging in. When I go to buy Krispy Kreme the app logs me out every time and then I can’t log back in to get my barcode. I end up having to tell the cash register person my phone number.
👌 Okay, BUT...... 1/5
By app freebies
This app was working,but now it won't let me sign in to the app,so what if I try adding another account with one of my other email addresses. What happens? It says that the time has run out!!!!!!! Fix this problem!!!!!!!
App update 1/5
I have used the app for a while now with no issue then when I finally get the free dozen I have to update so I update and now it can not find my account. I ask for a pin to reset my password I check my email then it goes back to the home screen. I have tried five different times, and the bad part is I know it is my correct password because it was protected by my thumb print. So frustrating!!
Since their switch to update 19.1, literally nobody can log in. I’ve been a loyal customer, and my password doesn’t work, and they won’t send automated emails to correct it. Somebody in app development needs to be fired.
What’s the point? 1/5
I downloaded the app and every time I open it, it opens an internet page. Why not just do all transactions through a webpage? Why bother with the app?
App doesn’t work 1/5
The app does not work I’ve been going and have not been getting points at all. At first I thought it was a one time thing so I didn’t mind but it’s been months and you guys have yet to fix it.
Second Device Required to Reset Password 1/5
I have an account, but have forgotten my password. When I go to my email to get the required Verification Code, the app defaults back to the home screen with no way to get back to where the Verification Code needs to be entered.
This is a MAJOR design flaw that needs to be fixed immediately.
Badly done design engineers, you are damaging KRISPY KREME’s brand.
UPDATE: Had to go to mobile website to reset password.
App does not work 1/5
Every time I try to login it gives me an “Uh oh forbidden” error.
I do remember a day when this app worked, but it’s been a while. If you download and set up a rewards account, I recommend NOT using the Facebook option. I’m pretty sure that’s where they broke their own app. I sent another email this week and got this response:
Thank you for your email regarding our Krispy Kreme rewards app . We appreciate the opportunity to assist you. Unfortunately, when Corporate released an update I caused some minor glitches with the app. As of right now we can not reset passwords for your account. We are not sure when Corporates going to have a fix for this. we do apologize for any inconvenience this has caused.
On 4/12 another update was released... and yet again the app doesn’t work.
A few bugs but not too bad 3/5
Notifications are now appearing but inconsistent.
Would like to see:
* Ability to add Gift Cards & reload the gift card via the app
* Ability to update account profile information (Birthday)
Now receive the alert notifications however once you click it or open the app. The notification (message) is not present.
Missing notifications although toggled on in settings. Occurring on iPhones 7-10XsMax with iOS 12+
Really nice app. Never encounter an issue while using it. But what happened to the e-club newsletter? Someone I know gets the newsletters about different promotions (I’ve never received), but not the in app notifications. I’ve noticed lately the in app notifications aren’t working like before when I get a new “message.” Although my alerts are on for the app.
Would like to see:
* Apple Pay introduced for reloading money on the app
* Ability to update account profile information (Birthday)
Can’t add funds 1/5
Try to add funds and for weeks has given me the “whoops something went wrong” response......
Doughnut Know WHAT HAPPENED?! 1/5
Please fix now! The app USE To work! And now it’s literally a waste of phone memory BC ALL KT DOES IS CRASH!
App Doesn’t Respond 1/5
I’ve had to tap the same link several times before something happens. This is a slow and disappointing app.
Very unreliable 1/5
It’s impossible to log on if you tried to change from Facebook to phone/email login and you can go back to log on with the social media account option. It can’t reset the account the password either. Useless app.
The app has always worked perfectly for me, but since I’ve gotten a new phone (iPhone 8), I cannot log into my account (an error message says ‘Uh Oh! Forbidden’). I tried to reset my password and the same thing happened, so I tried to use the website but the app still will not work. Disappointed because I would have purchased items if the app had worked.
Good doughnuts/small selection 3/5
The doughnuts are excellent as always but a very small selection, and no apple fritters!!
App Doesn’t Work When Registering For Rewards Program 1/5
By '93 Bruin
Installed the app and tried signing up for the Rewards Program. Enter my info and get a message that I already created an account (I did?). Select the Forgot Password link and get an e-mail with a 4-digit pin. Type the pin in, and get an error that the pin # can’t be found. Request new pin, get new pin, type it in: same error. Went through it 3 times without success. There is no customer service link or contact to follow up with, so I think I’m done trying.
Tried to give this app a second chance. Again, I was told that I already had an account (I do not). Tried a bunch of my commonly-used passwords and none of them worked. So, I tried the password recovery option and was given a screen to input a 4-digit PIN that was being sent to my e-mail. I exit the app, check my e-mail, get the pin, and go back into the app to type it in (takes maybe 5 seconds max)... and the app has reset to its home screen! I can’t get back to the PIN input screen, so I try again and... in order to get to the PIN input screen, I have to request a new PIN (the “old” one sent 30 seconds earlier no longer works). Yet I can’t exit the app to check my e-mail because it will loop back to the home screen every time I do so. Sensing another endless loop of futility was beginning, I quit trying. How am I supposed to input the PIN when the app goes back to the home screen EVERY time you exit it?!?
Can’t log in 1/5
Despite repeated attempts, and despite deleting the app and downloading it again, I cannot login even though I know I am entering the correct email and password. I keep getting an error message which says “uh-oh forbidden!” No need for apps like this.
Uh oh forbidden 1/5
That’s all I get when I try to get into the app. Very frustrating. Now every nickname I put in is taken. Oh well
App glitches in store 1/5
By Raul Sanchez
Attempted to use coupon rewards in store, took 10 minutes to load up, had to go outside the building to reload coupon. Waste of time.
Scanner broken on last several visits, not given points 2/5
The scanner at my local shop is still broken. I gave the cashier my information for them to enter and didn’t receive credit for my last three purchases.
I’m not going back anytime soon.
Uh Oh Forbidden 403 1/5
The app and the website give me the same message. What gives?
Hot donuts! 5/5
Yep,, I know when the best donut in America is hot now!! There’s not another donut shop in the world that has the donuts being made in front of the customer. This app rocks on so many levels!! I grew up with KK’s. That’s what we called them back in the 60’s. We would all load up in the car and go get KK’s,,,, usually on Sundays after church,,, and sometimes they were hot!! It’s a great day for the consumer when we know the KK’s are hot!!!
Unable to recover password 1/5
It’s been a while since I last logged on. I tried to reset my password through the app but every time I switched to my email app and then back to this one it reset back to the sign in area instead of the verification code section. When this bug is fixed my review may change.
Frustration trying to register 2/5
I'm just trying to sign up and it's already acting buggy. It loses all progress if I close out of the app (not kill it) to go elsewhere to copy my password. Then when I click "paste" in the app, nothing happens. I'd really like this to work because my passwords are long and complex. The shortcuts (like clicking on, rather than entering in my phone number) aren't working either