App won’t open 1/5
Haven’t been able to use the app in over a month. What’s the use of having it if I can’t use i? Have been twice so I didn’t even get my points. At this point I just won’t go
How do you reactivate the app??? Because I can’t login or get get me rewards or anything without reactivating the app as it’s telling me to do!!!
Can’t login anymore with Facebook 1/5
Locked out of my account
App is not working 3/5
The app is very glitch and even though it’s let me open it up when I tried to order some donuts a few minutes ago, there is no menu to order from…
By Unhappy Customer12
I keep getting notification notices and when I go to the app and click on everything in it there’s nothing there, but yet the notification notices are still there. Also when I scan the app with a purchase it doesn’t update my reward count.
Don’t order through app 1/5
Waited an hour after ordering through app and the delivery driver canceled the order
Can’t get rewards with online orders!! 3/5
How disappointing, that I just ordered $65 dollars worth of donuts using the app, and I cannot get any rewards for my purchase! When you order online e/using the app you DO NOT get a check number which is what you need to claim your rewards to earn free donuts!
The app itself is great, easy to use, so much better to order when you are getting assorted donuts, especially for a group! It’s fast and easier than the drive thru, and you don’t feel pressured by the long line behind you to hurry! I’m so disappointed 😞
Can’t order 1/5
I tried to order donuts and I keep getting “uh oh donuts have technical issues too” or I get timed out
Can’t add funds, always get “whoops” error 2/5
This app is so buggy. What’s unfortunate is I know the company that develops it, and they do good work. I can never add funds, and half the time I can’t place an online order because something goes wrong. App needs serious dev work.
App is broken 2/5
The app is broken. It will not let me log in with my Apple ID. It needs to be fixed. It’s annoying
WILL NOT LET ME LOGIN!!! 1/5
So frustrating! I can never login to my account on the app! 😡
App not signing in with Facebook 1/5
My acct has been set up for at least 10yrs with Facebook and it now won't let me login at all. Racetrac app did this same thing about a year ago and they quickly responded by creating a new account and making sure I kept my points and even gave me some extra to accommodate the issue that I couldn't use the app for months because they didn't issue an email or notice to warn the users of this. Looks like Krispy Kreme needs to resolve this issue IMMEDIATELY!
Never works 1/5
I have an account linked with my Facebook account. No matter how I try to sign in with my Facebook account it will not login. So I tried to make another account it won’t let me make the account because I have to log into Facebook. The app won’t log into Facebook so then I can’t delete my old account. Customer service never responds, never fixes the problem, and still owes me $10 for charging me three times for the same order. Never once has written back to me never once is reached out to me to fix these issues. About once every three months I can sign back and keep track of my rewards just for the next 3 to 4 months not be able to log back in again
By FL Bolt Owner
Too often I prepare my online order only to have it fail with an “Oops” message. If the order does get placed then too often it is cancelled on the day of delivery. All of my attempts to contact customer support have failed to receive a response.
Can’t Order 1/5
The only way to just check the menu is to pretend I’m going to order something but, even then, it won’t do anything. It requests my zip and when I enter it, it doesn’t do anything so I can’t proceed. Sometimes it’ll at least show me my closest location but, again, nothing if I try to tap on that location. I think it worked the very first time I set up the account and hasn’t worked since then.
Can’t place order 1/5
Keep getting “Uh oh! Sometimes even doughnuts have technical difficulties. We are working on it, so please keep trying.” Tried exiting the app and entering everything again, only to get the same error when hitting the Checkout button.
I can’t log in 2/5
I have been having this issue for 2 years and i can’t log in, it says my account is linked to a Facebook account so when i try to log in using my Facebook account it says it doesn’t recognize my account
App constantly crashes 1/5
This app constantly crashes! Multiple bugs throughout!
Can’t even use the app 1/5
By Magic Owl Hoodini
Already had an account linked with Apple but when I sign in with Apple it says error and that the email is already registered? Which that’s the point. I go to manually sign in and it says I don’t have an account. Guessing y’all don’t want my money?
Nonfunctional and no way to contact customer service 1/5
This app deserves zero stars. Not very functional and the customer service number has been disconnected so there is no way to actually get a refund for an undelivered order!
If you’d like overpriced, day old, stale, donuts, then Krispy Kreme is your place!
Didn’t get my reward 1/5
The cashier lady LIED about not giving free donuts for those who are eligible, (the good grades reward). This is the Krispy cream on near 105th street. Also I found out my friend was able to get this rewards the day before, so I know that cashier lady was lying.
App is trash and never works 1/5
It’s hard to order anything ahead of time for pick up if the app always freezes and won’t even let you attempt to order! Just a waste of space on my phone
Don't use Sign in with Apple 2/5
I used Sign in with Apple to quickly and easily create a Krispy Kreme account. It seems that wasn't a great idea though, because their website doesn't support Sign in with Apple. I've tried everything I can think of, like resetting passwords, trying to register with the same email, contacting support (twice with no responses), but can't find a solution. This basically means I'm forever locked in to ordering from the iOS app.
Wont let me sign in 1/5
This made me so mad. I keep trying to sign in but it says i have an account? But my dad had an account so i used it then it says that that there’s some difficulty tho this happed with many people i see here. I don't recommend unless you wanna get mad😒
Fritter Friday sadness 1/5
App doesn’t always have Apple fritters as a choice on Fritter Friday? App should allow all items to be included on an order.
The app never operates properly. I have to order from the website or another app like door dash
Login fails every time.
Remove the app, install the app, still can’t login.
Can’t even create a new account because the app only opens to the login screen.
App never works 1/5
By Vunny Pooh
I’ve never been able to get the app to work from start to finish. It either is unable to sign me in or it doesn’t have the full menu to order from. Waste of an app and time.
Delivery not worth it if you can’t get the donuts you actually want 1/5
Why can’t I get cake batter doughnuts delivered? Boooooo
CANT USE MULTIPLE GIFTCARDS & OTHER ISSUES 3/5
I have over $40 worth between three different gift cards. First, there is nowhere to save the gift cards in the payment section of the app. Secondly, I’m only restricted to using one gift card at a time for online orders?! This is frustrating because sometimes we have to preorder our build-your-own custom dozen to ensure we get everything we want in our custom boxes (some of the specialty donuts sell out quickly, before we can pickup). I shouldn’t have to be forced to pay out of my own pocket when I have well over the amount in gift cards to cover the whole order.
Also when creating the custom build-your-own boxes, if we need to switch one or more of the donuts, we have to click on “Start Over” and input all of our options again instead of just switch out one donut at a time.
Lastly, the app crashes a lot! It doesn't save anything in my cart if it crashes or tomes out. And what’s the point of adding a “Favorite” shop if I have to search and select it everytime I want to make an order or continue an existing order? When the app crashes or times out, we have to start the whole order all over from scratch!!
Login Issues 1/5
By T Forney
I’m always having an issue with logging in! I’ve logged in using my Facebook profile and every time I go on to login, it tells me unable to login and use an email associated with my Facebook account! Went to my FB settings and it shows active under my apps, but still unable to login! Never fails! Y’all need to fix this cause when I try to just put my email and password in, it tells me to login using Facebook! Crazy!
Birthday Reward 1/5
By Nie awesome
Is anyone else having trouble with no Free dozen donuts voucher showing up? Today’s supposed have been there for me but it doesn’t appear… I’ve collected them in the past for like 2-3 years so very disappointing was looking forward to some deliciousness from this place 🥲
Not worth putting on your phone 1/5
The app never works and the specials you get emailed you can’t get on the app it signs you out every time and when you try to sign back in you have to reset your password every time it’s just useless
App is butt 1/5
By Bubbles assassin
Can’t sign in for the life of me. Now I can’t order my donuts like a true American. Thanks for ruining Christmas, Krispy Kreme.
anti tech old outdated app TRASH 1/5
can not change email linked to app. donut flavors do not match up to actual store inventory (no cookie and creme on app, but there is in store). Lost at least 10 free donuts and coffee because the store system was down, app can not redeem rewards! what is this the STONE AGE of apps that require in store scan redemption that does not work. Also app does not have the in store “coffee combo” discount, you have to pay $1 more on app as separate purchases. Fix and update, KK wants to automate the donut glaze and fill? who cares, fix this TRASH app that hasn’t worked right in the past 8 yrs!!!
App doesn’t work! 1/5
App crashes every time I try to login. I’ve tried deleting and reinstalling the app. Restarted my phone, everything but nothing helps, this has been an issue since over a year ago. Incredibly frustrating
Slow and gay 1/5
sat in the parking lot forever for free dozen ruined my birthday
I can’t buy from the app 1/5
This is not the first time that there is an error when I create my cart into the app.
Tips are capped. 4/5
This app should let us customize the tips instead of the percentage options.
Submits One’s Order & Pays…That’s All! 1/5
Not easy to navigate. You can’t use this app to use your rewards! So what’s the point? I ordered from the parking lot with the “Hot Doughnuts” light on but my order was cold. Guess I’ll just drive to the window and order from now on.
Sign in with Apple 1/5
Sign in with Apple is not working. Please fix!
Horrible app 2/5
The app worked good for a long time, but most recently doesn’t work half the time. I buy donuts for customers twice a week, don’t realize until after I’ve scanned the app that it doesn’t take the sale and doesn’t add to the Rewards. And when I try to add the transaction from the receipt, it doesn’t work. I think I’m done with Krispy Kreme…
No option to store gift cards on payment method 2/5
By Gen C.
I received some Krispy Kreme gift cards that I wanted to enter into my account so that I don’t forget to use it. There is no option to store the gift cards in the app! Please fix it! Thanks
Horrible Experience Getting Refund using App 1/5
I ordered doughnuts & paid through the app when the location called and said they were sold out of what we ordered…and because I used the app, they could not issue a refund directly and we had to contact customer service via form on the app. SIX MONTHS LATER & still do not have a refund!! I’ve filled-out at least 4 reports, called the corporate number, & contacted them on Twitter. It’s beyond disappointing and KK should be embarrassed. I’ve been a KK lover for 45 years, but have not purchased since and will not again.
App bugged 2/5
I haven’t used the app in a few months because while I would love to order donuts on the daily, that’s not nice to my wallet. I decided to try and order donuts for the office, but when using the Sign in with Apple function, I get an error saying that an email field is required. I go to manually enter the info, but then it says that rewards account is linked to a Facebook account, but it says it’s unavailable. All of this happened when I decided to upgrade to iOS 16.0.3. When you manage to get the app to work, I’ll get my donuts then.
Terrible App needs improvement 1/5
App is slow, lags, glitches and is overall hard to use.
Love the donuts app not so great 3/5
By Blade jr
The app never has the seasonal donuts available to order. Not sure if it’s the app or our store.
App is no good 1/5
Just keep getting errors saying “even donuts have difficulties” or something to that effect. Doesn’t log in half the time