By LIL8----D DICKY
A girl sucked my pen15 there
What the Heck!! 1/5
How this app has a 4.7 star rating is wayyy beyond me. Fix the app & return my money that I loaded into the app and now I can’t even use it. Thieves & Lazy for not even trying to fix this defective app.
Garbage App 1/5
Wouldn’t let me load any money. Kept taking me back to the home screen and telling me there was an error.
Sign In Complaint 2/5
Every time I open the app to use it I have been signed out. I tried to sign in and I’ll not remember my password of course and so I use the forgot password and it tells me I can only use social media to sign into the app. OK, I guess, but when I go to use Facebook to sign in I have two code authorization set on my Facebook so by the time I go to the code generator and I go back into the app to enter the information the app comes back with enter user name. It’s a horrible vicious cycle that I can’t get out of and not worth the effort so I deleted it.
Could not sign in. 1/5
Could not sign in
You can’t scan to upload your credit/debit card and the app for whatever reason doesn’t let you add funds from gift cards.
The worst platform compared to competitors 1/5
Too many software bugs and customer support sounds uninterested, Ill-informed, and unwilling to help. Had a error with entering card info, and the app ended up charging me twice. Called to get the amount credit back. Rep said the request was sent but couldn’t give a confirmation number or TAT OR ANYTHING to let me know the request was actually sent. Called back 3 business days later, new rep tells me there’s no request open for me; tell her about the initial conversation, she turns the whole story around “well if she said she sent it, the it’s there. We don’t have confirmation numbers or email correspondence but something like this takes about 5 business days.” 🙄 okay but you just said you didn’t a case open with my registered email... once I get my money back Krispy Kreme has lost my business FOREVER.
Gift cards 1/5
Why would you have payment method(S) on your app if you can’t add a gift card to your account?!
Pay setup is broken 2/5
I tried to add my AmEx, Visa and Apple Pay and I was not able to add any method. Dunkin’ and Starbucks were easy so I suppose I have to continue to avoid KK even though I prefer the KK donuts to DD. I’ll just get my ham, egg and cheese croissant from DD or breakfast sandwich from SB. Fix it if you want me to come back.
Wallet app 5/5
By Cookie and Lilly
The Krispy Kreme wallet app needs to show the available balance on the card.
All my other wallet cards shows the balance. Please look into this.
It once worked...but not in quite some time! 1/5
I’m not really sure how you take an app that worked quite well and completely muck it up, but KK has managed to pull it off. Can’t add funds and therefore can’t pay with the app, and you can no longer choose when you use your points (the worst part). They took what was useful tool and made it a source of aggravation.
Trouble paying 1/5
I uploaded money to the account, it worked the first time, but after initial purchase, could not use the money that was in my account. What is the point of uploading money when it can’t be accessed?
App barely works 2/5
This app don’t work most of the time. Rewards are not there like they should. Can’t order online for pick up. Notifications don’t notify you even when you have them turned on. With all that not working, why would anyone want to put their credit card info on this app? This needs a big fix and revamp!
Not my location 2/5
This app keeps making my favorite store some place in Maryland but when it shows it on the map it shows somewhere in Georgia. My store is in Roanoke, Va and every time I do select it, it goes back to the other store. Please fix this! It makes it so I can’t use the app or get the store specials.
The new point system is terrible 1/5
Like a lot of other people, I had a bunch of points on the old system, they disappeared with the new app. Then today I go in and spend almost 50 bucks a Krispy Kreme and get basically no rewards. Still have to buy eight more dozen. You’ve got to be kidding me.The email coupons are now better than the app. Bad decision Krispy Kreme. I’ll take my money elsewhere.
Useless App 1/5
When I open the app, it merely opens the KK website. Lame. Complete waste of time.
Offers does not work 2/5
It does not show me recent offers. Instead it shows me EXPIRED offers instead of recent ones. I already tried uninstalling the app and nothing
They also have NO SUPPORT WHATSOEVER. If I’m having issues then how the heck do I contact them? Guess their app isn’t as easy as navigating as they claimed to be
By This is a KEEPER!!!!!
The HOT light never works! Please fix that. Not sure if it’s only the store in Rockville, MD only or all stores!! I only visit when the light is on!!
From Jordyn 5/5
Happy Valentine’s Day Krispy Kreme
What a Waste! 1/5
You have an application that gives the nutritional value of doughnuts but doesn’t allow you to order. This application is a waste of time.
Love the app BUT 4/5
By southern doughnut girl
Love the app but sure wish we could download KK gift cards to it. I prefer not to add my debit or credit card.
Hot light is never accurate 1/5
I really don’t like this new update. The hot light sign is never accurate.
Ridiculous! Get the bugs fixed.
Technical errors and more 2/5
Haven’t been able to open my app for the past few days. I know I have a reward that’s going to expire soon, if it hasn’t already.
Wish they offered mobile ordering do more locations.
I would like to see more rewards being offered.
Can’t sign in 5/5
I can’t sign in..... it seems like the website is down as well
Update causes problems 2/5
Since the last update, I have had major problems. The system doesn’t recognize my email address. I guess I will need to contact customer service to get this matter resolved. Until this matter is resolved,I’m unable to use the app.
Why is this app always having trouble??
It doesn’t recognize my email that I’ve always use, now it says it can’t connect with server uh-oh and on my cousin’s phone it’s doing the same thing.....you guys need to get it together.
App is crap 1/5
Seriously You guys need to fix it or discontinue it. Never been able to use. Either the store scanner can’t scan or it gives you error messages or it says servers are down. Who did this app for you? They need to be fired!
Update Error 1/5
App just updated and won’t allow me to log back in. Says server history not found
Ran new update, now I can’t get my account open 1/5
I ran the new update on Feb 1st and now I can’t get signed into my account. Very frustrating!! Please fix!!!
Broken app 3/5
By server broken
I am on the iOS 12 beta and I can’t use the Krispy Kreme app. It said a server with the specific hostname could not be found. Can you help me thank?
Why’s it not working? 1/5
By Veryvery Confused
Worked just fine yesterday because it sent me notifications about my chosen shop, today it keeps telling me hostname cannot be found..... Somebody please fix this, ok?
Doesn’t work. 1/5
This app doesn’t work. Says my email doesn’t exist. I tried to then create another account with my email and again it says it doesn’t exist. So I try to reset my password and it doesn’t exist. Terrific. Absolutely useless. Bring back old fashioned coupons if you’re not gonna have an operable app!
Krispy Kreme app 4/5
This app doesn’t work at all - waste of time
Password change 1/5
I have tried several times to update my password-simply will not work.
App is crazy. Don’t download. 2/5
So the app logged me out. Ok, I’ll just log back in. Not so fast. Easier said than done. The app didn’t recognize my password to the username. Oooookayyy, so where is the forgot password button— oh, there it is. I input a new password, and try logging in again all after getting the verification code. Nothing. Nada. Zip happens. Can’t log in, didn’t log out to begin with — I was just on the app 17 hours before that, and won’t update passwords. This app is beyond useless. It keep OLD offers in the messages like they were still good. No doughnut is worth the hassle of this fugazi app!!
Can’t Obtain Verification Code 1/5
I downloaded the Krispy Kreme app and it states I have an account. When I click on the link to ask if I have forgotten my password it takes me over to obtain Verification code. Once I click it, it sends a verification code through my email when I come out to go to my email to obtain The Verification code and go back to The Krispy Cream link it wipes out the field for the Verification code. It’s very frustrating.
Needs work 2/5
Definitely not a high quality or highly dependable app for that matter that one would expect from a corporation to release. Very difficult to navigate, logs you out at nearly every page change, and no real way of saving your favorite store? Mine keep defaulting back to Jacksonville Fl and I live in Virginia? Anyway, I digress, it needs desperate attention perhaps even they should look at a different developer to take over the project to make it more user friendly and streamlined.
By Beach go'er
I love Krispy Kreme, it’s my favorite donut, I’m always excited anytime I’m near one but I’d like to see one in near me. The closest one is like almost 2 hours away, want one near me. I live in north eastern Kentucky near Ashland
Login Issue 3/5
I couldn’t update my password with the app. I’m going to delete the app until this is worked out. My phone number is fine for loyalty program.
Email to KrispyKreme...
I’m not disabled, but I can’t get the verification code to work with your iPhone app.
When I go to my email to obtain the code, the app returns to original login page. I can’t figure out how to get back to verification page without requesting a new code.
Do NOT download!! Rip off! 1/5
Do you not download this app until you make sure that your local store will accept the payment portion of the app! I just downloaded the app, downloaded $25 onto the app, and got to my one local store in the entire city. They do not use it so I just wasted $25 and I won’t get it back now. It’s stuck in the app. They told me to call corporate and corporate told me to contact the store.
FRAUDULENT. BOYCOTT KK!!
HOT NOW 1/5
I’ve given this app one star. The nearest location to me is Gadsden AL and the Hot Now light is never on according to the app but it is on at the store. 👎🏾
By Zeina Taha12345
We came and there were no doughnuts except the pink and chocolate sprinkles. We were going to get kreme doughnuts but then so random stupid person came and took all of them. There was a coupon in the app that said buy a dozen and get another glazed dozen free. We were going to get that but then it didn't go through. We asked for the manager and see of he could do something, but the worker said ”the local manager couldn't do anything”. The worker didn't do anything, acted like he didn't care, and kept on pretending to act like he cared by saying ”sorry”. To top off this horrible event I scanned my app 5 times to get the rewards the worker even said: ”ok, it scanned”. However, on the receipt, it doesn't have my app name(so it didn't scan) and I didn't get the rewards. Never trust the workers, the Krispy Kreme app, and the Krispy Kreme store. Never coming back again, the app offers are fake news, I'm telling everyone I know( which is a lot of people) to never go again.🤬😡🍩🤮
Terrible App - Doesn’t Even List the Store 2 miles from Me 1/5
Get a real app, it’s 2019, afterall.
Notifications aren’t working 2/5
Now receive the alert notifications however once you click it or open the app. The notification (message) is not present.
Missing notifications although toggled on in settings. Occurring on iPhones 7-10XsMax with iOS 12+
Really nice app. Never encounter an issue while using it. But what happened to the e-club newsletter? Someone I know gets the newsletters about different promotions (I’ve never received), but not the in app notifications. I’ve noticed lately the in app notifications aren’t working like before when I get a new “message.” Although my alerts are on for the app.
Would like to see:
* Apple Pay introduced for reloading money on the app
* Ability to update account profile information (Birthday)
Worst app ever 1/5
I have had more trouble getting this app to work. Numerous sign in problems. Freezing up. I’ve contacted Krispy Kreme and never got a response. Very disappointed.
I just can’t 1/5
I have tried numerous times to enter my username and password keep getting an error message I tried to reset my passcode getting the error with that I’m just going to delete it
Anytime there’s a promotion, such as free dozen; app just “randomly” stop working..
App is useless 1/5
App was up and working this morning. Now it won’t let me log on