HORRIBLE app!!! 2/5
By TurnLeftGoFast
This app has never been great, but now it’s getting worse! It’s not uncommon for it to freeze up, drag slowly and even crash! I have their app on two different devices (iPhone and iPad), and I have the same problem on both. It is SO frustrating! I left my feedback about the problems I was having, and they advised me to delete the app, and download it again. Well, I did….and not 5 minutes after I opened it, it froze up!! I think I hear WALMART Superstore calling! 😡😡
[By the way, I gave it 2 stars just so anyone reading this would know this is a REAL review!]
Finally Delivery is Available 5/5
By dlheise
Been waiting on delivery to Bethel and it’s finally here. Just placed my first delivery order. Busy week and weekend so this is perfect
Kroger order by delivery 5/5
By Crashonda
It would be nice if you could see your savings with coupons during the purchase instead of after it is finalized.
Always clear my grocery list with updates 1/5
By Mama Dege
It happened again. Update the app, wipe out my grocery list. Come on, Kroger, fix this!!!
No available locations in app 1/5
By winnie4664
I cannot place a pickup order because the app says no available stores in my area. However I can place a pickup order on a web browser using the same exact location. There is a store only a few miles from me. This function hasn’t worked for months in the app for me. I have deleted and re downloaded numerous times. Signed in and out, sent feedback within the app and nothing has changed. Not worth it for me when that’s the main reason I use the app.
Order 5/5
By Cream Brulee Creamer
You are the only store anywhere around here that carries Cream Brulé creamer! It is the only creamer I put in my coffee and I love it! My mother retired from Kroger up in Solon Ohio and she swore that Kroger is the best store ever! And I have to agree!!
Clunky app 2/5
By Onohra
Very difficult to shop on this app. It has been a total struggle
DOES NOT WORK IN STORE 1/5
By OnSundayMorning.com
Such a scam I have to clip the coupon and use the app to get the deals but when I get to the store I am immediately logged out and there is not signal in store to log myself back in to use the coupon they made me clip! I am already in your store why do I need an app to get the in store deals in The first place?? UGH
Best shopping app! 5/5
By eehhnahhhh
The best online grocery ever!
Just one cons- PLEASE LET ME TIP THE DELIVERY GUYS😭😭😭😭😭
The delivery guys are so sweet and nice but they never wanna accept my tip and now I feel bad because I just wanna thank them 🥲🥲🥲
Thank you! 5/5
By K Mooee
A game changer or this Kroger shopper!
Very convenient… 5/5
By mandaleeann1027
I suffer from a physical disability, so having the option to do some light shopping via the app is a really nice thing to have. The app is organized, really easy to find what you need, and check out is really simple.
Shoppers with disabilities 3/5
By mnilaoi
I have notified Kentucky ADA that the mt sterling store never charge their motorized carts for those of us with disabilities.
Delivery 5/5
By Wmoku
Our driver Taniko was kind and on time. My first delivery was so easy and love the quality!!
Where’s my discount??? 1/5
By cynsuloo
I was sent an email stating if I bought atleast $30 of groceries I would receive $20 off my purchase!! I looked for a place to enter the code but did not find anywhere to put it!!
I’m on a fixed income so now I’m extremely worried! I cannot afford this and there’s also no place to cancel the order!
Someone please please help me with this matter!
Manipulated withdrawals and charging. 1/5
By NotPaypal2020
The app will charge one lump sum to your account. Then when you pick up your groceries, that charge will disappear for anywhere from a day to a WEEK while they “finalize” your purchase. The grace period didnt used to extend past a day, so I guess I didn't notice, but now these pending transactions can take anywhere from 3-8 days. And of course they only come out when theres an opportunity for overdraft (the account will go uncharged until I need to make a purchase). This has set off all kinds of red flags for me, and considering that this was the only reason I was still shopping at Kroger with any kind of preference or priority, im definitely gonna find other options.
Useless and full of bugs with the update 1/5
By J'Mart08
This app used to be functional and helpful however, I am not able to do anything on the app including clipping coupons.
App digital coupons will not load 1/5
By Angrytargetshopper
I’ve been using this app for a long time and for the last few months the digital coupons WILL NOT load! It comes up with an error saying “we’re having trouble connecting. Tap refresh to try again.” Tapping refresh does nothing! Doesn’t matter how good my signal is or my wifi connection - they will not load. Has to be an app problem because I don’t have issues with anything else. I can only seem to access digital coupons by using a browser (not the app). Please fix this!!
App 5/5
By H-E-R
I’ve always shopped at H‑E‑B because it’s a Texas based store and well…hello, I’m Texan. However, I decided to try the Kroger app today and was PLEASANTLY surprised. It’s so much better than H‑E‑B (sorry, y’all) my daughter has several food allergies. The Kroger app makes shopping so much easier because it doesn’t just list the exact allergens. The Kroger app also lists allergen derivatives! Whoooa! Mind blown. My kids keeps having flares and I never knew why. Allergens have derivatives. My child is two and this food allergy business is new to me. I’m still learning. Thanks H‑E‑B for such a great app. Sorry, I’m meant Kroger! (Laugh) I’m just kidding!!! Kuddos to you Kroger! Honestly, this has literally been a lifesaver! Literally!!!
App update is a PAIN. App update is PAIN. 1/5
By oesgerhefjyrfhit
App update is a pain. You have to login again, password does not work. A day now & do not receive Kroger email so I can reset
Pickup area 3/5
By adacde
Not liking the PkUp area
Good prices and quick delivery! 5/5
By ann the inflation fighter
The prices are so good that it pays for the delivery charge - especially given the price of gas.
Blank Picture Tiles 2/5
By Katertamater
The app is usually decent, however there has been an issue with the picture tiles when searching for products. I hope this can be corrected in the next update.
Fix this issue and I’ll change to 5 stars 1/5
By Zachj2013
On the iPad app for the last few months the pictures of shop items (not coupons) have not loaded. The pictures load on iPhone but not iPad. It’s easier to shop on a bigger screen. Love the app otherwise.
While Im here I would say as a future idea to try a mock-up map of a store that you can click on and find your items. Try and recreate the psychical shopping experience, online shopping doesn’t negate the sociology of grocery shopping. Having a more immersive experience will lead to more impulse buying rather than strictly list shopping will just grab the essentials.
Ad items always unavailable 1/5
By mikiiiugv
Like to shop for meals. Well it’s hard to cook when the main item is unavailable. Order early in the pre dawn. Should have had the ad items in the store.
Crashes and errors 1/5
By doctor bolus
This app is garbage. It fails to load addresses or save orders nearly every time. The computer interface isn’t much betterZ
Great delivery service 5/5
By tootie861965
I’m loving the new Kroger delivery service. Always on time always very courteous!
First Delivery 5/5
By on top 4 $$$
Well I’m about to experience the future and try this shop n deliver
I’m so excited I can’t wait to experience this new groove
It seems the prices on the delivery app is more expensive than the actual Kroger’s app
Smh…idk but we gonna see
Great service! 5/5
By myrtles dad
The pickup dept at this store rocks!!! I have done pickup at other locations but this Kroger store has the best staff.
App/Online ordering is Amazing 5/5
By ambermoon82
I used to spend hours at the grocery store, now I just make a list, add the stuff to my cart and pick it up. I can even easily compare proces on my calculator, instead of being in the middle of the store doing it with bad reception. The app shows all the coupons as you order so you don’t miss any savings! Absolutely fantastic!!!
Clipped coupon, was not applied to the order 2/5
By Neat-Neet
I placed a delivery order as I cannot leave my house to get to Kroger. The app showed my $15 coupon (with $75 purchase) before check out but it wasn’t included and no place to add a promotion code. You need to get that fixed Kroger.
Zero functionality 1/5
By Aevi Gata
I am baffled each and every single time I use this app. Completely taken aback by how it appears to be designed to gaslight you. At first, I thought the staff itself was garbage, and that they’d simply forget half my order (and also forget to notify me that it was out of stock), but it appears instead after observation with three past orders that it is, in fact, the fault of the app itself. My partner WATCHED me add multiple crucial items to my order. We didn’t receive them. We look at the substitution, no mention. I look at the in-app order history—GONE. Like it never got put on the order.
The past two times I thought, maybe I’m just crazy, maybe I actually forgot. Nope. The app REFUSES to work correctly for any single order. Constantly showing me results that I cannot add to my order, showing things “In stock” when they aren’t. Maybe don’t even physically let me add an item to my cart unless you can absolutely guarantee that it will be in my order? Maybe don’t even allow same-day pickup, considering half the order will be subbed out anyways? I’m genuinely considering never shopping at Kroger again even though it’s 10 mins closer to an Walmart.
So Easy 5/5
By Don't Mess with this Grandma!
I love the Kroger App. Creating a list and adding to your cart is so easy. Having the coupon available on the item is so nice to help save money.
Pick up 1/5
By amanda1127
I placed a pickup order for 8-9am this morning last night I just logged in and I had to redo everything and now My option is to pickup between 11-12 😡
Kroger Super Market 5/5
By dbuck8
Drivers are always pleasant and professional. The groceries are always in great condition-not damaged, refrigerated and freezer are always at the proper temperature! The delivery trucks are clean and are in good mechanical condition. Most importantly the pricing is always complete!! Plus the gas/diesel program is excellent and a real bonus!!
Love it 5/5
By antcats
Kroger makes it easy and order always on time and correct
Cumbersome 1/5
By Pierce Is The Fire
This app is extremely cumbersome to use. I can add things to my List, however there isn’t a link to shop for those items directly.
So Convenient!! 5/5
By wsichic
The Kroger app allows me to keep up with my family! If we run out lunch meat or eggs or whatever, I can place an easy pick up order on the app. Even better, my coupons are on the app too!
Frustrating when trying to checkout. 3/5
By The Texas Sass
This time it was 4 errors and then finally it was magically completed. This really needs to be looked into.
Difficulty Seeing Kroger Loyalty Savings 1/5
By 60Moms
I just placed my first online order and I could not see, anywhere, that the Kroger (card) loyalty savings had been applied prior to pushing the “Submit Order” button.
Best fresh grocery store in DFW 5/5
By Aaronaric
I just love Kroger. Always fresh, and all the employees are very nice and patient.
Specially with WIC , you can find more and good products . And the self check out can use WIC too.
Busy Moms 5/5
By Beczab
I’m sure I’m not the only Busy mom out there who works a full time job 2 tweens that are in a zillion activities and when time alotts I do not want to spend the day at the grocery store around a zillion people so Kroger app is definitely helpful to me! So far so good on shopping the app and picking up when ready! Great Job Krogers!
Mobile Pay is atrocious 2/5
By Disappointed, Audible
The Mobile pay feature needs a new implementation. The checkout scanners are not a reliable enough mechanism to use. Everyone I know has stopped even trying to use this feature because you almost always end up trying several times unsuccessfully before finally using another payment method. Either embrace a NFC based system or try a solution closer Walmart pay.
Love to do my shopping on the app 5/5
By Hep2884
I love the app and use it regularly for my grocery shopping.
I wish that I could go through the ad and ad items to my clicklist cart by tapping the item in the circular.
I look at the ad, write down what I want, then have to search for items in order to add them to my clicklist order.
When meat is on sale as a digital deal (for instance the New York Strip value pack this week) it would be nice to be able to add to cart otherwise it is a battle trying to figure out if I am selecting the right thing that is on sale because the items are “named” differently between the coupons, ad and the search bar.
I am an avid and regular Kroger customer so obviously none of these issues prevent me from shopping the store.
Love click list! 5/5
By Stilltanning
As an associate working for Kroger, you can understand how I would not like to shop after I get off work. E-commerce, also known as Click List, is absolutely fantastic! I get all my products, I still get my discount and I get my E coupons on my plus card! So thankful for E-commerce!
Pick up 1/5
By bless ur heart
Kroger had app issues, wouldn’t allow me to check out, lost pick up time for yesterday.
Talked to customer service twice, first time, the suggestions was to reboot new version of updated app, already had new version. second conversation, didn’t help either. . But she was having difficulty with her computer and had to be put on hold several times.
Good App 4/5
By rec73!
Search functions are sometimes challenging. Too literal for some items.
Solid App! 5/5
By Huntboy24
The app is easy to use and always functions properly for me. Helps me get the groceries I need in an efficient and even enjoyable manner.
Needs work 3/5
By scjest
Take a page from Meijer and fix this app. The list is half hidden and the store map should be optional so it doesn’t hide said list. Meijer’s app offers a better look at the list/cart, showing prices. Your app is very clumsy.
Are you talking to me? 5/5
By themurffman
Today I visited your store on HWY 70, Bellevue-Nashville, Tennessee. As I was shopping I heard a voice I turned around and noticed a Kroger associate saying something directed in my direction. I stopped and asked .“Are you speaking to me?” , and she said yes. I said “Wow, I have never had a Kroger employee stop and ask if they could help.”
Her name was Janet, her name tag showed that she have been with Kroger since 2007. Outstanding job! She should be recognized for going out of her way to help a customer. This made a very good example of what good customer service is all about.
Way to go Janet!!!!!! Rub some of that off on your fellow associates!!!!!!!!!
Steve
