First time user. 3/5
Not sure it acknowledged my Kroger Plus Card.
Many items not in stock or unavailable.
Not working! 4/5
Edit: it was my VPN
App was great but it hasn’t been working the last few days!? I tried to log out and log back in but I can't log back in. Also my app is up to date
Problem selecting produce 3/5
This app will let you select 1 banana. If you try and order more the app will freeze up. Ugh!
Easier to use 4/5
Be more user friendly
Great experience 5/5
Everything was in great order.
Awesome customer pick up service 5/5
By sunshine in mi
Thanks for making this available for free which also helps lower the spread of covid. So appreciate this service.
Better than going straight through Instacart 5/5
I have a monthly membership w Instacart but I’ll pay the $10.00 delivery fee and use this app instead of the Instacart by itself. That way I’m sure to get my Kroger card savings and the coupons instead of the overpriced and bogus listings in the Instacart app. The Kroger app is up to date and much more accurate, that’s for sure!
We used to get coupons from Kroger’s sometime weekly, and get one set that contained 20 coupons often,now we hardly ever get any coupons from Kroger’s. We used to shop at Kroger weekly but now every once in a while because of this. Carlos Raymer.
This store is like home to me! Great service. Great staff.
Use Walmart’s App - They Have Free Pickup 1/5
Kroger doesn’t notify you if they don’t have items in your order. I placed a big order in which almost half of my items weren’t available, and I have yet to be notified what wasn’t available... had to go off memory to reorder at Walmart. I also received no receipt or itemized list of what was checked out and what wasn’t. And now Kroger has started charging $5 for their pickup service. Use Walmart instead. Their service is free, they notify you via text and email if any of your items are unavailable and give you a chance to replace them, and they give you an itemized receipt of everything you received and what wasn’t available. WALMART IS MUCH BETTER... AND FREE.
Coupon limit? 1/5
What happened? I can only clip a couple coupons. Please fix. Thank you!
Quick and easy to use
Improved, and well done. 5/5
This is the gold standard of online grocery shopping. Well done! Orders are transmitted understood and received efficiently.
I can’t imagine life before Kroger online pick-up and delivery.
I love the Kroger app 4/5
By Cancan 123456890
I do not like that produce, bread, and fresh food items when I choose pickup the items are close to expiration date. I’ve bought produce at normal price go bad in 2 days of order and receiving it. But the app works just fine.
First Pickup Experience 5/5
It was hard to give up the in-store shopping experience, it’s something I’ve always enjoyed. But at this risky time I chose to try your Pickup. It’s a bit complex but I built a list of 51 items that I understand will persist, making my next order easier. The substitution process was so easy and pickup was almost effortless, with a nice, courteous, young delivery person. Thanks for making this service available, it’s a great added option!
Shady and terrible service 1/5
EDIT: So I can’t log into the app anymore. I can log on online, so what’s with the error messages in the app? I’ve never seen such a poor grocery app. And don’t get me started about the pharmacy portion of the app. The only pharmacy app that doesn’t show quantity of tablets for medications. Are you serious? Even the pharmacists admit it needs major work. I don’t understand. There are children creating functional apps! So frustrated and angry!
SECOND EDIT: After an hour of trouble shooting, I finally figured out the issue. The Kroger app doesn’t want to play nice with my VPN. Hmm. I wonder why that would be. (jk...it’s because their app is completely invasive, just like another reviewer said) Once I disabled it, everything worked okay. That said, every other grocery app I have works just fine with my VPN activated. So, no. Just no. Kroger needs to step up. Improve the app. Improve the pharmacy portion. Stop data mining. This is the same kind of crap that’s tanking Google.
Some of us have had to shop with Kroger during the pandemic. I’ve stopped shopping with Kroger because it wasn’t working anymore. The app was always down, the kids working the pickup would never wear their mask correctly, groceries were never ready when the app said they were when you went to pick up, and you would pay for items that you’d later find out we’re out of stock because there is no connection between the app and stock supply. Unfortunately I don’t have that option with my medications, and I’m having to get them from Kroger for now. The app doesn’t tell you how many days you’re getting from the medication filled and I have to call typically 3-4 times for each refill to correct quantity and insurance.
Customer service is terrible. The app is terrible. And now that I need to pick up medications the app isn’t even working at all.
Derpy derp derp. Keep up that stellar quality.
Too Bad, So Sad 1/5
By Dismayed & Wondering
Loaded the Kroger app because I have a Kroger affiliate grocery store (Ralph’s) in the hood. Had issues after entering zip code for my location, the app would not work. After 40 minutes working with the Kroger instant message customer service, the CSR said to load the Ralph’s app. It works!
The Kroger app didn’t include a warning that it would not work for affiliated stores.
I have the Safeway app, it works for the Safeway affiliated stores. It’s sad that the Kroger tech team isn’t smart enough to make theirs work. Or maybe it’s that the Kroger management doesn’t want an app that works.
The site needs sub categories and the ability to shop by brand not category
Favorite part of the app - buy again!!! 5/5
By mama squad
I absolutely love the buy it again portion of the app. I just did my shopping and it took less than 10 minutes to buy my weeks groceries. Very easy to use super convenient!
Terrible click list 2/5
I went to pick my order up at my local Kroger, got there they said their system was down only for a couple of orders not all orders which made no sense. Call customer service went around and around with them for about an hour then they called me back and told me they canceled the order so I had to replace an order at a different store and pick it up many hours later in total conjunction with my work schedule. I called the first store and they tell me the order didn’t even need to be canceled they finally fix the problem and intern they also weren’t able to call the other store to see if my order could be picked up early. So I basically wasted gas drove from one Kroger got nothing accomplished stayed on the phone for an hour and still got nothing accomplished
Kroger App 5/5
I love the app! Being able to click add to cart right from my phone is awesome! I also love how the app keeps your lists and frequent items. I have 3 little boys and I was using the Kroger App and pickup long before Covid but now I appreciate it more than ever!
By Talking Tom's Friend
There are always multiple items unavailable. One time I was obviously given part of someone else’s order, over $30-45. I called and was told to keep it. I would really like to get my printed receipt with my order.
Getting better 3/5
Not very intuitive. But getting better. Finding specific items and editing or deleting items is like combing your hair with your elbows.
Great service! 5/5
By Ga. Choo
Being a senior citizen this service is a great help to me!! Have not had any problems with my orders from the bullsboro store! Staff has be very customer service aware!! Thanks Kroger !!
1st time to order a pull up order 3/5
By 1st time pick up order.
Took Waaay to long to navigate the app to place this small order. Very confusing between making a shopping list in store vs pick up order list. Couldn’t even delete an order I didn’t even add. At end of order it finally let me delete it since the store was out of this particular item anyway.
It’s SOOO annoying that you can only down load 154 (weird, odd number) coupons at a time, out of almost 1,000. Why do that?
Kroger App 2/5
This is a confusing app. Each time I try to save my list so I can bring it up again I can’t find it. The app leans more to cart and pickup than just making a list for in store shopping.
Great concept 3/5
Love being able to shop online but the app kept freezing up.
Awesome Service 5/5
By Melody Lola
This would now be my second time ordering with the Kroger online app! I had such a positive and wonderful experience on the very first time that I did my Kroger delivery that I decided to go ahead and go for another time! Oh my very first time ordering online I did a small simple order and was a little skeptical about what type of service I would get but it ends up being that everything was awesome! The ease of browsing through the website and putting everything into my cart was a very smooth process. If I wanted to take something out of the cart, it was a simple option that was provided on the cart page.... ! When it came time towards checking out, I was really kind of sad about there being a $9.95 delivery fee. However I thought that this would just be worth a try, so I checked out and boom within two hours my order was delivered to my doorstep perfectly!
The guy that delivered my groceries brought them straight up to my steps. He had a nice smile and a positive attitude and really made my experience an enjoyable one. So, here I am on my second time go around for the Kroger delivery experience. I decided to go ahead and do my full grocery shopping list ...with that being said it comes to about 96 items in my check cart, so I’m interested to see how this particular delivery will be. With that being said once I got to check out I was able to review all of the items!
Upon reviewing all of the items it gives you options to go back if you need to add additional things to the cart or even still take things away. Its another $9.95 delivery fee but this being said if this order can be correct and accurate this is really going to change the way that I do shopping going forward! I will keep you posted and updated on my next review as to how it went! I ordered a lot of fresh vegetables, fruit, and even a nice selection of meat ....so I’m interested to see what will be delivered and if I will have products that look old and outdated or if I will have fresh fruit, veggies, and meat! Thats is my only concern doing this online shopping process! I am in high hopes! Cheers to a hopeful second awesome experience!
Very invasive app. Check their privacy practices. 1/5
Kroger, you are selling user data. Tune down this app. What are you, Facebook?
Groceries Delivered to Wong Address 1/5
My order has been delivered to the wrong residence twice now. I end up without groceries and no more money to buy food until my next pay. This is difficult for those on a budget. It takes 7 to 10 days to get a refund. I am immune compromised and can not go out to shop. I have no confidence if I will get my food delivered or if someone else will end up with it. Shoppers/drivers need to verify at a minimum that they are at the correct address.
Click list is wonderful 5/5
I love it. Very friendly and efficient.
After 5 years being a customer, Never shopping here again 1/5
By Eli danger
Multiple times I had to wait outside the store for 45 mins for a pick up order. It ruins my schedule for the day and completely wastes my time. I’ve been a customer for a long time but at this point I’m just don’t shopping at Kroger. This level of customer service is ridiculous.
Satisfied customer 5/5
I love the fact I can just go to the app put in the item that I want pay for it and it will be delivered the only thing I have to do is bring them in and put them away love it and the service is wonderful and the people that prepare of the order are wonderful and the drivers are excellent I haven’t had a bad experience since I started the process thanks very much!
Coupons won't load 2/5
By No tocaffeine
Since this latest update, my coupons won't load. Please fix this.
Way too complicated.
Coupons will not load 1/5
I have the most recent iOS on my iPhone, I have the most recent version of the Kroger app, updated two days ago, I have tried deleting and reloading the app, but I still cannot clip and load digital coupons. Please fix this!
Best thing 5/5
I absolutely love that I can place my order drive up and it takes 15 minutes or less for them to bring it out and I am done grocery shopping!!! More time for other things in life. ❤️❤️
Low on Demand 1/5
Really idiotic to say that their is to high a demand to fill some of these items on checklist, yet I can go into the same store and purchase in person. Not sure how this is good customer service.
Can’t use Gift Card on app 1/5
Found it very hard to use gift card on app
I love the Kroger shipping app 5/5
Just needs to be cheaper on shipping though .
App needs work 1/5
The app is not user friendly. It is confusing, unorganized, and freezes at least 2 to 3 times when ordering.
Kroger Pay broken 1/5
Kroger Pay is still broken... for more than a year....
First time 3/5
Having not ordered before, I went around in circles several times trying to enter payment information at end of order. Finally backed out and went to order. Still don’t know where I scan my Kroger Plus card.
Terrible App, Great Service 2/5
I find the Kroger app to be confusing and counterintuitive. There were substitutions in my last order that I did not approve of so I switched off the allow substitutions setting. It looks like it has been switched back on. If I find substitutions in my new order then I will shop at a store that has a better app. This is awful. BTW I am a programmer so it isn’t like I understand tech.
Great store but old app 3/5
Difficult to search quickly for items. Department list and categories are not very user friendly. App UI is congested
I wasn’t done plus I had to finish my account part because the food stamps 1/5
By canova rose
Your website is super easy, user friendly for a non-techie person!