Process order 3/5
By Favor reader
Very difficult to understand - when do you insert the coupons I have on this order are they used
Some of the different lists can get confusing.
Excellent customer service & helpful hints whenever I call customer service number.
Please improve the sort coupons section 4/5
By Alison K32
Overall good....I like the new qualifying products option. The only problem I am having is not being to accurately view the coupons I have downloaded. I downloaded 20 or so this morning and no matter what I did in the filter and sort, it would only show 6 coupons. As last resorts, I hit the Reset option and when that wouldn’t work, I cleared all the categories and still it showed 6 in All and My Coupons. It was pretty confusing and frustrating because I was trying to match coupons with my Clicklist order. I started with a 12:00 pick-up and by the time I went through all that, I was pushed to a 2:00 slot which was both frustrating and inconvenient. That part of the app definitely needs improvement. Thank You...Alison
Misplaced Priorities 1/5
Instead of integrating Apple Pay or other conveniences for customers, Kroger has started requiring regular customers to not only use their Kroger Plus card for “discounts,” but we must also now download coupons? Not sure what Kroger execs are thinking, but they’re making it easier and easier to just go to Walmart instead—fewer hoops to jump through there to get the same prices.
Lack of some items in stock 3/5
I shop at Kroger all the time at least two to three times a week or more but you rarely have certain things I want and the Kroger that is closes to my home is poorly managed it has dirty floors and is very unorganized I don’t even want to go to that one Sorry it’s just my opinion !!!
Fix shopping list 4/5
Please bring back the ability to send your shopping list directly to click list, it’s the only way I’ll ever use clicklist again or come back to Kroger
I use to love this app & use it at least once a week... but lately it keeps crashing & won’t let me clip coupons. I’ve been having to use the browser to Clío my coupons.
Busy mommy 3/5
So far liking the app... needs to be a little more user friendly for us old folks (; don’t like the prepay part would like to be able to walk in store & see if any specials
Where missed ....other that it’s pretty good!
By All icksRTaken
No longer. Kroger is virtually a monopoly grocer. What’s real difference between sale items and coupons? Kroger has way too much of my personal information, and I consider that issue extremely unethical
Only complaint is allow me to type a word and it pull up options instead of having to type exactly how it’s spelled. For instance pretzels brings up nothing but I have to type in Rold gold instead. Allow for misspells too.
I don’t like the changes. 2/5
I’ve used Click List for a long time now, but I’m not liking the new changes to the app. It was so user friendly when you logged in and it showed you your usual Kroger card purchase. Now, there’s the weird weekly list and it’s not easy to edit. Please change it back.
Love the idea 3/5
When an item is on sale, ie 3 for 10 and then only 2 are available, the price should be adjusted to reflect the sale price.
Love this! 5/5
By Michelle B;)
I hope the pickup and finish product goes as good as the ordering.
First time user 2/5
Wow! I decided to try and new pick up service since Wal-Mart has been having fewer items available each time. But this app....holy cow! It’s horrible! No wonder Kroger was the only place with an availability today, nobody can get an order in. It’s unresponsive and laggy to the point where I almost gave up. This needs a huge overhaul. I’m not sure I’ll be able to use this service again unless I try on a computer which I don’t always have handy.
By Geemany Christmas
You guys should change it back to how it was a couple of updates ago. It doesn’t show all of my coupons anymore so now I go to the actual Kroger website to get all of them. It’s just bad and irrelevant to me now. It used to be so good. ☹️
Card problem 3/5
I would give it five stars if you could put your Kroger card on more than one phone. It would make more sense if couples could do this. We don’t always shop together. It would be nice if both of us could load coupons.
By Average person 123
Spent two hours searching coupons, building a cart using their archaic search capability and lack of recommendations/comparisons all to go back to the app the next day and CART WAS EMPTY!
Shopping selections 3/5
By Jenna At
I wish there were a better way to shop isles or categories.
Ok but needs improvements 3/5
Prices should include unit prices for better cost comparison. Example: price per ounce.
Need a way to request paper instead of plastic.
Need to add a sort by price: low to high.
Need a filter to sort by brand.
Would love to have the ability to add items to either list or cart at the same time. It’s infuriating to have to mess with things when you only have the option to add it to your list.
Life saver 5/5
By pirate cook
This is awesome
Unable to load coupons 2/5
By Fire lookout
The Kroger app has worked fine until about a week or two ago when it stopped displaying or loading coupons. This is very frustrating as I am unable to get the advertised savings.
Good, but has its issues 3/5
The Kroger ClickList program is a wonderful idea and, for the most part, is a success. It helps maximize my family’s time and allows us to plan meals ahead of time. This is where it also falls apart and shows its limited function. The app shows a variety of products, yet many are not available. This is a significant problem when it is not made clear to the consumer until they go to pick up the order. There is no indication an item is unavailable on the app. Which then causes chaos and messes with meal plans.
Another issue is that the order is filled with less than desirable quality products. Produce is the main issue here. More oft than naught, we have received vegetables that were subpar and bagged salads often are mushy and brown. This may or may not be the result of decisions by the individuals filling the orders, but are a headache nonetheless. We have even had ice cream melted to the point of being liquid upon being placed in my vehicle.
Definitely some work to be done, especially for a paid service.
Click list 5/5
I love it.
Great service! 4/5
All items have been fantastic with the exception of some produce not being as fresh as I would have chosen!
We love Kroger Athens and clicklist! Thank you everyone at Athens Kroger!!
So convienent 5/5
This app and service has already saved me so much time and money. I never took the time the clip coupons, now I save tons of money on stuff I was already getting and I can do it all in my pajamas! I don’t have to drag the baby out of the car in the winter, and it’s all affordable. Can’t believe I didn’t join sooner.
Great app, great service! 5/5
By Matt (Eastgate)
Awesome app, makes life with 3 little ones a bit easier! Love how it remembers what I’ve bought to expedite things further
So far it’s ok 3/5
I really like the fact that I can order what we need and send my husband to pick up. After having a baby in winter I don’t want to take him out much so the pick up option has been so much easier. The only problems I have is that I can’t find private selection items very easily in the app. It would seem that if I were to type in the search for a brand name like Greek God yogurt that the Kroger brand would also show up. Or if I type in private selection and the generic word I’m looking for i.e. “pickles” it would show their options. But it isn’t the case. I ordered 10 lbs of chicken thighs one time and it expired within a day of the order. Now I check the dates as I put items in my fridge. In the payment field I can’t use my kroger gift card for purchases. That stinks.
Click list 4/5
By frequent kroger shopper
Workers are very friendly. When I do click list, I’m slightly disappointed with fruit and veggie’s that are picked.
Great app 5/5
App works great and allows me to order with ease from home when I need too.
Nice but the app needs some work 3/5
I love using kroger pick up because shopping with 3 kids isn’t easy. The app could be better though. I like buying kroger brand and it’s very hard finding brand specific items. Otherwise I love it and will continue to use it.
Not super user friendly 2/5
I love shopping online and picking up my groceries with the app, but I feel the menu for picking out groceries could be more straight forward. I could be totally missing a tab somewhere, but I have to just type everything into the search to find it. I see no categories for groceries.
Love Clicklist 4/5
I love the concept and the app is very good. The big improvement I need is nutritional information. Even if it's just a provided a link, I can do the research before I buy. I am diabetic, and must know carbohydrate count, calorie count, etc. some items have the nutritional info but most do not. I hope this is possible in the future :-)
By Tabitha's iphone
This App is not user friendly. Walmart’s grocery is much easier.
App Keeps Closing-Revise product search 4/5
By convient shopping
The app is wonderful and convenient. However, when searching for items it kept showing an error found message. Then you would have to search the product over. Also, the search bar needs to be updated to allow for more items to be viewed that are in the store. Overall excellent!
Best Idea Ever 5/5
I love this service! I save time, energy, and money. The money I save, comes from all the “impulse buying” I now don’t do. Thank you so much for this service.
Really frustrated with the nickname stuff. Can’t find one that’s not been used. I’m up to about 20 tries.
Still a bit clunky moving from screen to screen
Best of the best!!! 5/5
You could not ask for nicer pleasant kind people all services from stock, bagging, cashiers, pharmacist, and everyone in the 420 store are the best of the best!
Online grocery shopping 5/5
I absolutely love ordering my groceries online! This is very customer friendly and saves me time. Most of all, it’s FREE. I couldn’t do it if it weren’t free. Plus, Walmart does not charge anything either for shopping online. Thank you for offering this service.
Kroger is the best 5/5
I love purchasing my groceries with Clicklist
Thank you Kroger ( From Frisco ) 5/5
Very good app. Much better than Walmart’s . Weekly aggregation for repetitive shopping is a super good feature. Thanks to Kroger, life has become easy with respect to grocery shopping
Gone down hill 1/5
By Bad from time of update
Won’t allow to add coupons to Kroger card. Or says that coupon is already added to card when it hasn’t been added to the card.
When you load a coupon to your card you it’d be nice to have an add to cart option on that same screen
Boonsboro Kroger Review 3/5
Love the convenience of this store. It is located near my place of employment and where I live, so it is convenient. My only complaint is that they do not consistently have the grocery items I am looking for AND there are NO acceptable/comparable substitutions. I would like some consistency in variety and quality of various types of grocery items....
App can be difficult 2/5
Love the idea, but the app gets last minute additions wrong regularly.
By Fran Herring
So much better than Walmart. You have my business
5x coupons do not work 1/5
I was really disappointed, after adding coupons to the app and it not taking them at the register. It was a waste of time. Also, searching for coupons is not easy. It doesn’t let you type the name of the product, instead you have to search by category. So I’m standing by the product searching for coupon to add it, (takes time) and then at the register it doesn’t pick it up. This app needs a lot of work.