I’ve always loved Kroger. There are some items I buy somewhere else that is cheaper and they don’t carry the dog food I buy.
Click list 1/5
Poor, slow service. Won’t try it again. This has occurred about 4 times. Too many customers, not enough staff.
Annoyed Again 2/5
VERY Difficult to load and find digital coupons in the app. Digital coupons are advertised in Kroger but can’t locate them in the app. Used the search button with different titles/names for the items but still unable to locate them.
Asked (two) Kroger employees for assistance and they also couldn’t find the items. UGH !!
Suggestion ~ Set up a scan option for digital coupons (Like Target). You scan the barcode now to find where the item is located in the store. Why don’t you set it up to load coupons also ?
Mom who loves Kroger ClickList 5/5
This is the best thing ever created! Thank you all for providing this service to your area! It’s so helpful!
The app is easy to use although they don’t offer as many options for items as you get in store. So if you’re searching for a specific brand/item it might not be offered on app.
Terrible Update 1/5
Why did the ability to personalize the app menu at the bottom go away with the most recent update? I only use the app for coupons and my shopping list, but now I can’t place my shopping list in the main menu. Instead I have to click more and then find my shopping list in there. If this isn’t fixed, I’ll be finding a new, more customizable app to use.
So happy 5/5
By slk dh
This is the best service ever. Just did my grocery shopping in my pajamas from my recliner.
Nurse spyder 5/5
By Nurse Spyder
As a working disabled adult the click list pick up allows me to shop like I want to without having to impose on family and friends. In general the ability of the staff is excellent. Some are better than others but they all try. It can’t be a job without challenges when you are working in the heat, cold, rain and snow. The Kroger management is attentive to any problems and seem to care about customer satisfaction and employee training. Thank you for coming to Jackson, Tn.
By Em user
Why did you remove or hide the rewards gas points
Has helped our busy schedule! 4/5
By Stazzi PW
I have completely enjoyed the addition to Clicklist! The one thing that would make it better is if there way to add to your order after it is placed. Maybe even with a cut off 1-2 hours before pick up, it would make me give the service a 5 star!
By Tts Bliss
Very helpful staff . We love the new Kroger and the location
It doesn’t show me what coupons I have loaded or what’s available on sale when I’m looking at products on my phone like it does when I’m ordering on the laptop
Michaele Foiles 3/5
By mrs. foiles
You should be able to download things for the add directly to your grocery list.
Click list 5/5
We’ve just started using clicklist for about 3 times we LOVE the convenience and the clerks are always very pleasant.
Easy to use. Would like more product labels 3/5
The online order is easy to use and product selection is great. I would love to see all of the product labels and ingredient lists as I had to look most of those up separately and it added quite a bit of time to my order process.
Not too great of an experience! 1/5
Big family meal and we didn’t have time to grocery shop. Ordered thru this service, got acknowledgment printout, when the morning of our get together and all they could say was “Sorry, we don’t show that order”
This app is what other retail apps should be using as a North Star! I wasn’t really a Kroger customer until my friends put me onto the app for its convenience and money-saving resources, but now I might be hooked.
Not a fan of downloading coupons 1/5
I am a lifelong Kroger shopper. I do not enjoy shopping with my phone in my hand to get sale prices and feel it is unfair to those who cannot download for savings. Too much time wasted whether you download before or during shopping. Super annoying!
Junk in the trunk no more! Making room for groceries! 5/5
The Kroger app is incredibly easy! Once you log in and enter your Kroger card, your shopping history will appear. It was so easy to shop for the things I normally buy and just as easy to search and add new items. Highly recommended!
I’ve been stuck at home with an injury, finding this service was perfect for me! Just drive to Kroger, Park in the selected parking space and they bring the groceries to you!!
Just average 3/5
Not that organized and awkward to use
Questionable navigation 4/5
By too savey
Unable to change phone number
Getting pushy about the Cart 1/5
Previously, I could position my List in the pages/icons along the bottom for quick access. Now it’s stuck in the More menu.
When I get to my List, a rather large portion of the screen is now covered with a permanent button to add all my list items to Cart; no way to dismiss.
But I’m not interested in using the Cart. I just want to visit your nice store and get to my List! Can you kindly get the Cart out of the way for simple shoppers?
I need all options 3/5
I use this to not come in the store but a few Kroger brand ideas I can’t get for clicklist so now I just have to have Walmart ship it to me
Bad update 2/5
Hate, Hate, Hate the update 16.3! I can no longer arrange the shortcuts at the bottom, and the two I use most are buried in the ‘more’ list. Please change this back!
No longer lets me fill my prescription. 1/5
By mister slim 666
App was working fine, but after an update it no longer lets me fill my prescriptions.
Click List 5/5
I’m really in love with the ClickList!! It saves me time and money because I'm able to go over everything. And the ease of doing your regular items list ❤️❤️❤️
Update removed credentials 2/5
Latest update lost my credentials/touchid.
I only use touchid, which was created so users don’t have to know their ID and PW.
But of course since it lost my credentials it ask me to login. Sigh...
Seems like any update you do should require that credentials are not lost.
This is great!! 5/5
By Nikole B
This is good for busy mom life! I started my grocery list before leaving work today and was able to finish it when I got home after dinner in my jammies!
Love pick up 5/5
By Lynn Lowman
I had breast cancer last year and could not get out. I could send in my order and my husband could pick it up(he’s not a good shopper). This year I have had surgery for colon cancer. Click-it is my life saver. Thank you Kroger Calhoun Ga.
Great service 5/5
I started with this service when it first started. Great service and since I have two artificial knees and bad back, this program is a blessing ! Thank you Kroger!
I thought updates were for improvement, BUT for some reason whenever an update occurs here they take away something or something doesn’t work. Obviously Beta test never happens with a real user, i think they depend on AI to handle it. This latest update doesn’t sort good and you cannot customize the menu to meet your needs. They one star for attempt but ZERO for functionality. Good try but no Girl Scout cookie for the programmer.
Easy !!! 5/5
By Brandi's mom is the bestest
When you are not feeling well and you haven’t done your weekly shopping the curbside pick up makes life so much easier.
Thanks Kroger’s !!
Customer service is five stars 5/5
I was having trouble with the website and logging in to my account to pay for a click list order. I spoke to someone in customer service in KY I wish I remembered her name. She was wonderful! Great experience! Hope you can find out who it was so she can be recognized for her great service. This is why I shop at Kroger! Thanks!
Leave well enough alone!! 3/5
By Is done
With every other update, you screw it all up. Every thing was right again until two days ago when you updated, now the menu bar is messed up an we can’t get it back to fit our needs.
Click list 2/5
By Snappy Bird Playerrr
I would really like to see my final price with the coupons included... I would continue to shop if final price was lower...
I understand that price could change before pick up..but would not mind to get that information through text messages...
This is my first time using click list so when I pick up my order hopefully there is no problem with the coupons I had downloaded ...again I would just shop more if my final price showed my coupons price.
I would also like to have a option of using a Kroger gift card to pay for my purchase... thank you... from a loyal Kroger shopper..
Used to be better! 2/5
I LIVED by this app, it was a total game changer for me. As a mom of 3, I want grocery trips to be quick and painless. When I’d add an item to my shopping list, it would tell me which aisle it was in, then have the items listed in order of the aisle. So I could start at one end and work my way to the other quickly. Now, it only adds a few aisle numbers to my list, and puts all the others under “grocery.” That’s not very convenient. I am now backtracking at least a couple times per trip, which doesn’t seem like a huge deal but it’s disappointing that the feature was included and now it’s not.
Fix Kroger Pay add card 2/5
I like that you’ve added Kroger Pay as an option. I tried adding a credit card but it’s never saved..!! Fit it..
Latest update FAIL 1/5
I just updated my Kroger app today. I used the last version, last night. The new version is not letting me log in. When I try, it says “Unknown error”. I use this app to manage my prescription medications. THIS ERROR IS NOT COOL! People RELY on it.
Pick up is the best 5/5
So far so good! They pick great product and substitutes are always a great choice. Saves us time and money.
Online Grocery Shopping? Yes! 5/5
I’ve used the app for years to refill my Rx’s and have discovered a new way to shop for groceries. Crowded parking lots, crowded aisles, long lines even at the self-checkout areas have caused me to hate shopping for groceries. But the simplicity, convenience, and availability of hard to find items have converted me to an online grocery shopper. You have to try it to believe it but it really has changed my life! You’ll never have to struggle at the store again. Amazing!
Hard to find items 3/5
I notice when I type in a specific item it will not show up, like feta cheese. I had to type cheese and search through all the cheeses until I found it. That seems a little ridiculous.
We always shop at Kroger and I was excited when they created the drive up option. It was great but after 3 free uses you have to pay $5 to do the drive up - no thanks. Target and Walmart offer the same drive up service for free. Why spend $5 at Kroger when I could use that $5 towards groceries at another store. We’ll still go to Kroger in-person but definitely won’t be using their drive up service. The app also needs some work, it has a lot of issues and just looks old.
Poor operating app 1/5
Very convenient when app works properly. I use usually once a week and I have to uninstall and reinstall app and reboot my phone to get thru my order. The customer service and friendliness of employees is great and happy with service.
Broken again 2/5
I never use the cart function only the list. The app used to let me change the icons on the bottom for quick access. Ugh annoying. It would also be nice if Kroger had WiFi that covered the store rather than a small corner. This would be especially nice when using the app to shop. I feel like I’m going back in time not being able to pay using Apple Pay with a linked loyalty card. Many of the other stores I shop in have this. It’s 2018 how about it Kroger?
The app won’t let me sign in. It won’t let me change my password. It says my card number is invalid, even though I use it at the store all the time. I can’t use the app to get digital coupons, and won’t go to Kroger from now on.
Very good 4/5
Would like to maybe be able to view nutrition stats on items. But very helpful app
I love the pick up but don’t understand why you have a curb side charge when Walmart doesn’t?
By areall nicknames taken
I am not computer wise so find it difficult and sometimes impossible to find what I want. What not have an index for people like me so we could go to what we want . Sometimes I cannot even find the weekly ad. VERY frustrating.
Quick pick associate 5/5
Due to my recent surgery you have been very helpful selecting my grocery’s for me. I appreciate you.