I like this app for the most part. It makes ordering prescriptions easy. However, the app automatically set my store as one that is on the other side of the country and won’t let me reset.
What happened? 1/5
I love Kroger click list - you were the first in our area to offer this service - and I have been using it for several years. Recently (last 4-6 weeks)the app constantly crashes and i lose everything in my cart. Last few times I wasn’t able to fumble through and get to the checkout- constantly gives a pop up saying “we are experiencing technical difficulty” then boom, cart empty. Very frustrating- please get the bugs worked out for iPhone X. I’m going elsewhere to shop in the meantime - Walmart is offering free curbside pick up. I’d rather shop at Kroger than Walmart but my time is money and I don’t have time to deal with an app that doesn’t work anymore.
An essential for busy suburban parents. 5/5
By Erik Byrwa
Five dollars to not drag my kiddos through the grocery store? Sign me up! Well designed and easy to use.
I use the app religiously for digital coupons, I love it! It really needs a scanning ability to search for the coupons! It would save so much time! It’s the only part of the app that I hate!
Very happy with everything Kroger :) 5/5
By holy annoying
Just a general consumer- who once refused to shop Kroger. I’m so happy with how far they have come including their amazing app and the ease! Thanks to the app I’ve been able to reduce my monthly grocery bill as well!!!
Rate app 3/5
By nuse nanette
It’s difficult on the app to go from place to place adding items from list to cart etc.
Sign on difficulties 1/5
I love the idea of the app. But more than once, after I have filled my cart, it asks me to sign in again. Then it says I have typed in the wrong password and locks me out of my account. So frustrating to lose all that work and have to reset my password basically every time I used the app. I usually just resort to the website to do my ClickList orders. If they could just work this glitch I’d probably rate it 4 or 5.
Please fix coupon section 1/5
I love the app but too many times have I selected a coupon what I thought was a regular non clicklist coupon only to have it turn out to be one.
I uncheck the clicklist with hopes of not seeing them only have them still there.
Your orange identifier is same color as 5x points, promotions, and clicklist please fix the sort, or change the font color for clicklist so it’s more easily identifiable.
I do not want to accidentally pick a clicklist only to find out it’s a coupon I’m unable to use in store.
Long story short I pick coupons to add in store while I shop so I try and pick quick so I can get in and out fast.
So please fix the above issue. Thanks
Great for busy teacher! 5/5
I balance two jobs as special needs teaching staff and as a magazine writer. This app adds so many minutes to my day, because I am able to shop securely, place an order AND pick up my groceries, giving me the time I need to balance my careers and my life as a mom. Love this.
Touch ID 1/5
By I n c
Since update I can NO longer use Touch ID to log into pharmacy for scripts!!! VERY INCONVENIENT!
Took to long 1/5
Good idea but it took longer to navigate the app then it would have to shop. Back and forth from cart to sales flyer, and I can't tell if my coupons were used.
Great service 5/5
I’ve ordered from this Kroger several times and every single time I got everything I asked for. The people delivering to the car were very courteous. Everything that I purchased was high-quality.
Best thing ever!!! 5/5
I totally hate grocery stopping its so time consuming for me. This saves me so much time. However, I still don’t know where the time goes. 🤔
When you add something on your list, there should be a link to also add to cart from there
Kroger Checklist 3/5
Love being able to place order and pick up. App could be a bit more user friendly.
Not bad 4/5
Red to be able to distinguish between lbs. and each with produce.
Great for busy moms and dads!
App needs work 3/5
Maybe it’s just me, but every time I use this app I have issues, especially when it comes to using clicklist. Seems to have extra steps in the process that is not needed.
Click list 3/5
Special pricing such as buy 4 save 4 doesn't show when you search itemz
Problem with coupon filter 3/5
This review could have been a five star! I do not use click list and probably never will. No matter how I have tried to filter the coupons to eliminate showing the click list coupons I cannot do it. It is a little irritating because there are a lot of them. Even if I go through and manually click all of the other categories they still show up for some reason. Wish you could fix this! What’s the point of having filters if you can’t filter. Maybe I’m missing something here but I seem to be able to filter everything else.
So far great! 5/5
I just downloaded the app this week and have been setting up my cart for my first click list order, tonight is my first one! We will see how it goes but so far the app is very easy and user friendly, it’s incredibly convenient and is super cool! I love it 🤗
By my kroger
This service is awesome. I just recently broke my ankle and can not walk any extended amount of time on my crutches, not to mention how clumsy they are. This service is exactly what I need at this time.
By me miself andI
Trying to get phone number to take is a pain app writer needs to go back to school
Cart error 3/5
Usually love the app, but spent a whole hour making “my cart” earlier today only for it to say it was having “technical difficulties” and clear my whole cart out. That’s an hour I won’t get back with my family now and another hour having to redo it after I deleted and redownloaded the app
Adding items to cart 2/5
By mom with broken leg
For the past two orders I placed with my iOS app, I’m unable to add items to my cart from the weekly add or shopping list. To better use this app I would like to add items to my shopping list as I think about. When needed, I would like to use click list, but can not easily move my items from the shopping list without going to the cart, search, then add one at a time. Click list is a great concept, but placing orders could be easier. My hope is Kroger app developers will consider programming the app with my above suggestions. Until then, it is probably quicker to take my shopping list from the app and go to my local store.
Love Kroger app 5/5
Love love them!
Grateful customer 5/5
I have 3 young kids one of witch has a disability and also has a low immune system so being able to shop for groceries and having them bring it to my car is a blessing to not have to take a chance of getting my kids sick thank you Kroger’s for this very useful way of shopping
When it actually loads you get a great look at error messages inviting you to try later. Very useful....
Love most things! 3/5
I really enjoy most features on this app! Very user friendly. The one thing I have noticed is that there seems to be no rhyme or reason as to why you may or may not be able to move things from your shopping list to your cart. I would also love to be able to see an accurate total (including coupons). Being able to add things to your cart from the weekly add page would be nice to!
Hate the app love the store 1/5
I have lost my pick up time so many times because the checkout part of the process freezes or glitches. I can check out faster when I go to Walmart the day before Christmas. The app itself isn’t easy/user friendly, not a very streamlined process. It’s just as bad as taking my toddler into Kroger to shop for groceries, which makes it take 5 times longer. Ordering groceries from the Kroger app takes 5 times longer than ordering on Walmart’s or HEB’s app.
Great service 5/5
I love ClickList. It is convenient and saves me time and money.
Not easy to use 3/5
Not sure how to save favorites. Not easy to use
Wish I could put in special request 4/5
I love click list just wish I could put in a special request such as a certain deli item that I can’t seem to find.
Fingerprint prompt not working on iPhone 3/5
It worked all the time before last months update. Now when I try to log in to the app for my prescriptions, it doesn’t prompt me for my fingerprint. I’ve tried several troubleshooting steps, but none have worked. It’s just a convenience that I have grown accustomed to and now, it’s an issue as I have to type in my password each time.
Technical difficulties! 1/5
I’ve been using this app for several years and I liked it. Now ever time I open it and use the shopping list, I get a pop up that states that it is experiencing technical difficulties and to try to view this feature in a few moments. This has been going on for a few weeks now. I’ve logged out and logged back in and made sure it was at the latest version.
Best store ever 5/5
I refuse to shop any other grocery store even if JJ isn’t on your commercials and Houstonians Love JJ!! Your employees are too notch!! Keep up the gr8 work!
App barely functional 2/5
I was looking forward to using the app vs the desktop. I cannot get the weekly ad to open, enlarge, or turn the page. This is the main part of using the app. Please fix.
Fuel point deducted erroneously 1/5
Offering extra 25 cent off with each fillup when using 100 points is nice but don’t take 200 points off of the next month! Program your stuff better folks. This does not return me as a customer.
Useful app but needs help 3/5
By Slither master
There are a crazy amount of glitches! The coupons don’t load correctly and it’s difficult to use the app without it crashing!
Ok, but... 3/5
By Nice try, Facebook...
1. Remove or increase the limit on coupons added to card. There are lots of products that I buy on a rotating basis but not weekly...I should be able to go through and add every coupon for a product I might buy between now and the expiration date. I shouldn’t have to shuffle things around to stay under a limit.
2. Speaking of shuffling...after a while of selecting and scrolling through coupons, invariably the app freezes up, gives me a technical difficulty/try again later message, and stops working. This also happens frequently in-store if I’m trying to view/add coupons while shopping. I’ve also noticed that if I accidentally remove a coupon that I want, it does not allow me to re-select that coupon.
3. The click list coupons ALWAYS show up, even if I have that category un-selected in my preferences. Please fix this...it’s really annoying to scroll through alllll the click list offers when I don’t use them.
We are experiencing technical difficulties... 1/5
I’ve lost my cart numerous times in the past 3 weeks!! It’s so frustrating to build my order all week long only for it to all disappear! 😡 “We are Experiencing Technical Difficulties” message appears...what’s the deal, Kroger?!
My only complaint: get baggers 3/5
Back in the day of excellent customer service, every decent grocery store had baggers. This is an essential service! Elderly, parents shopping with kids, pregnant women, those with leg pain or recent surgery— so many people need this service!! C’mon, Kroger. Get baggers and be the best.
Pick up orders 5/5
This is fantastic and I am so pleased how courteous they are . Thank you
Didn’t allow Kellogg coupon for free pick up 3/5
I downloaded coupon but when I placed order it charged me for pick up!!!
User friendly 5/5
Was recommended by a co-worker super easy to use and can be done anywhere at anytime. For those who are lazy as myself or single parents who just don’t have the time it’s great way to shop.
Start with a remember me box regarding login, put aisles available by map, offer qty at the items. Had to login twice to place the order
Losing orders 3/5
The last two weeks I have lost orders and continue to get errors with tech difficulties. Frustrating that the order is totally lost. Time waster right now.
App needs work 2/5
I deal with the app for the convenience of the pick up.
Needs a more clear way to find the departments, have to go to order history to get to the menu. Quirks with adding only my area code for pick up. I used my 40 yr old childhood number to make it work. Wouldn’t let me uncheck the substitution check box or add a note. I just add the app to my I pad, less problems with mob app. Unsure why. Step it up Kroger it’s 2018. Your website is critical to your future. Ultimately I like the curb side.
Mixed review 4/5
I like that the app knows your store layout and organizes by aisle & category. I don’t like that it promotes the cart and I have to make 2 extra taps to access the list - it’s like they don’t want you to physically go to the store which doesn’t make sense because I always buy more when I shop myself
Works well but hard to navigate 2/5
It doesn’t seem like it should take as long as it does to order groceries. App is hard to navigate. I use it about once a month and I feel like I have to re learn the app every time I use it.
Love the new updates!! 5/5
Love how we can do Clicklist completely from the app! Love Kroger’s awesome inventory info. Love love love the app and Kroger! Keep it up!