Pay your workers a living wage! 5/5
By Big girls can run too
If workers strike, we will get our groceries elsewhere. Pay a living wage with fair shifts.
My fav! 5/5
Kroger has always been my go to! Love love love Kroger
Everything I need it to be! 5/5
There are very few apps for day to day things that just… work. But this app works every time and it incentivizes me to save money with every purchase. I use this app every order, big or small. It’s wonderful!
Order issue 2/5
AFTER I placed my delivery order the app moved 11 items to pickup. I could not add them back to the order so the app was going to charge me again for the delivery fee and tip! So now after paying for delivery so I didn’t have to go to the store (I have guests over and the items are needed for a big dinner) now I have to go to the store at dinner time!!! (The earliest time it will let me pick it up). I don’t have time to call or mess with the app anymore with guests over so off I go when I paid to have it come here.
I am really disappointed.
Good but could be more organized 3/5
I like this app because the search function is good and it’s easy to see if something is on sale. However a real organized menu of items for example “Meat > beef > steaks, ground beef, roasts” instead of just having everything come at you when you select a product category would be nice. It would also be nice if you could sort by what products were on sale or from lowest to highest price etc.
Quick and easy 5/5
Easy to select needed groceries, especially ones purchased regularly. Usually they pick out the correct products, but sometimes they don’t do the best with selecting produce like I would.
Delete redeemed coupons 4/5
Love this app. The only thing I don’t like is that redeemed coupons stay on the list.
Pick up order 4/5
It would not let me apply my gift card.
What’s going on? 2/5
I’m trying to look at the weekly ad for groceries, but this app keeps shoving Bed, Bath and Beyond ads at me. It won’t let me look at the grocery ad. I’m going to Giant Eagle this week.
Trash App 1/5
Never works, and constantly logging me out. Absolutely horrendous
Can not send email through app 4/5
By Bad giant
Can not send an email through the app lately??
Kroger App 3/5
Don’t care for the change in the items to substitute section. I like the old way better. Everything else is fine. Thank you!
Love Kroger app 5/5
Made my life so much easier especially for pickup ordering. Notifies me when coupon is option for something I am considering. Kudos to the app team!
Satisfaction from a Loyal Customer 5/5
Being that I am sometimes home bound, it is a PLEASURE to know that if I need something, my local Kroger is there for me!
It was so easy to place my order and have delivery service as well!
Thank you, Kroger, for being a staple in our community! Many Blessings!
Never again ! Read before ordering 1/5
We have made weekly orders and recommended Kroger delivery to at least 8 other households . We joined for the year for the free delivery service for 59.99. We placed an order Sunday to have food delivered before the hurricane that was to be delivered tonight (Tuesday 7-8pm). At 6:29pm tonight we received a text that the delivery was arriving as scheduled. They never showed or contacted us again so at 9:00pm my husband contacted Kroger via online chat , they not only cancelled our order without ever notifying us, they charged our bank account. There isn’t even a drop of rain yet and this is completely unacceptable because tomorrow grocery stores are closed so we can’t even buy the food some place else that Kroger carelessly cancelled . They offered us 10.00 for our trouble . That’s not only wrong , it’s heinous . They said they cancelled the order for their employees safety. That would be ok but again , there wasn’t any rain yet and food is an essential for an upcoming storm , they waited until the last minute to cancel our order without notice . NEVER AGAIN !! And this is not the first time Kroger wasn’t able to deliver on time & in the past 2 months too many items are out of stock . Shop at actual stores and avoid this disaster .
Easy App 5/5
By white oak shopper
Your app is extremely user friendly, however, it would be better if the items were actually in stock.
Out of stock. 3/5
Everything is always out of stock. This does not seem to be a problem in other local grocery stores.
Solid app (with room for improvement) 4/5
By Troy W
//GOOD: — very well organized — performs well with no lag — able to accomplish so many tasks within the app — many ways to easily save while shopping (coupon integration + easy to identify sale prices) — ingredients listed for all products — dark mode available — landscape support for tablets — improved color palette works well in dark or light mode (thank you!) //BAD: — while standard nutrition labels are shown for all products, sugar is omitted; this can be misleading and, for some, dangerous //SUGGESTION: — reviews are shown for a portion of the products you carry; said reviews are collected from various third parties; consider implementing your own rating system for your customers; this will encourage engagement from the customers you serve and everyone will benefit from the real-time product feedback
This App is Fantastic 5/5
By Christopher Harper
I have LONGED for any grocery store to have an app that tells me what aisle something is in. It’s so time saving when I can just add all my groceries to a list before I go. I can see how much I’m going to spend, and when I get there I get everything I need quickly and efficiently. Kroger has gained a loyal customer simply by making this app so intuitive.
Love It! 5/5
I love that all the produce is so fresh. And how neat everyone is dressed.
No circulars on app (or website) 1/5
Over the last two weeks or so, the weekly sales ad (with the groceries) has not been available on the app or Kroger’s website. The only ads shown are for home items. I’ve updated the app consistently and they still are not available.
App is getting worse— down to 1 star 1/5
If I choose pick-up, all I want to see are pick-up items. Seeing sponsored, ways to buy, out of stock, etc., every other item in the list makes shopping laborious and frustrating.
Recent items tab—- 3 featured, 1 recent, 4 featured, 1 recent, etc. ridiculous! And pushing COVID vaccines every time you open the app is asinine. Terrible interface and now app is deleted!!
Excellent delivery service 5/5
Proficient communications and product quality
Used to be great. 1/5
They ruined the app when they took away the ability to make a list from the weekly ad.
App is terrible 1/5
This is the worst app of all the grocery stores I shop. Love Kroger, but this app is not good.
Weekly ad does not show up 2/5
My weekly ad is no longer available from the app. This stopped showing about a month ago. The only ad I see is for home related stuff.
Horrible app 1/5
Placed a pick up order and received the confirmation. Get to the store and it didn’t go through. Wasted a good chunk of our day.
Great delivery 5/5
I’ve been getting my groceries on time. It’s a good service, very helpful.
First time to use. 5/5
Easier than before. Thanks.
Helpful, useful 4/5
Pretty good app- I use it for pickup and Kroger pay. I left off a star because improvements could be made to incorporate Apple Pay, and ensuring whoever is picking produce is well trained.
Easy & fast pickup 5/5
Shopping online at Kroger, it is easy to choose your items, drop them in your cart, choose your type of payment. Head to the store and there are no lines, no long waiting, and the associates are kind and committed.
By Exhausted after work
Quality, value, and great service! So glad I decided to try Kroger delivery!
Ordering click list on app 1/5
The app is easy to use. The issue is my last 5 click lists have not been ready that I ordered using the app! I wasn’t notified they weren’t ready until I arrived and waited 15 minutes, then I was told to come back in 3 hours, cancel the transaction or order again the next day. They literally aren’t even attempting to fill orders at this point and they’re not even letting customers know. I’m seriously over it and so is everyone else in this town. What’s the point in the app if you can’t complete your end of the transaction Kroger? You need to better your customer service. Fix your click list issues! I worked at a grocery store as a customer service manager, this is beyond horrible customer service. Hire more employees and have overnight employees to help with the demands. You can afford it.
I thought Walmart was bad 1/5
I placed an order with Kroger and it came through fine. I thought this is great I will cancel my subscription with Walmart and keep using Kroger. Then, today I was simply trying to add lettuce to an order in progress. It would not let me do it online so I pulled up chat 20 minutes later I still received no response from anyone on chat. So, I called Kroger, four times. The automated system did not understand my name, my phone number, my order number, or my ZIP Code. Every single time I said I wanted to speak with a person, human, representative, agent or associate, it would ask me to enter my ZIP Code and then it would say goodbye. I spent a total of one hour trying to buy lettuce. I figured it out on my own but this will be the last time I order from Kroger. I had no idea it was possible to have worst customer service than Walmart. You win, yours is worse. customer down
Can’t check out delivery 1/5
Can’t proceed past the screen where it asks to pick a time for delivery. It doesn’t show me any times, it’s just blue.
Doesn’t work 1/5
App would work but would ask me to update when I would open it up. I finally updated and now it states it’s out of date and won’t work anymore. It went from working to unusable.
Love kroger, avoid the app 2/5
Has incorrect information on inventory compared to Krogers own website. Shows items out of stock on the app that are available on the website. You’d think they would want to encourage app use since that’s the only way to use Kroger pay, and Kroger doesn’t support competing digital payment services like Apple Pay.
Love Kroger 5/5
I love my Kroger!! The best!
The delivery service has been excellent always on time and professional. The prices at Kroger make it worth your time to shop and not have to leave your home.
Very poor service 1/5
By frustrated by operators
Two people hung up on me. And one was from United States! Although, she did seem stressed
I wish Kroger better fortune in hiring offshore customer assistance people. If I were in that situation, I think I would be losing a lot of sleep at night because the call takers are so terrible at their jobs.
Never had this problem before 3/5
Need a cancel order button!!
You cannot navigate this app!!!!
Great except bathrooms 5/5
We love Kroger. Just wish the one on sentinel would keep their back bathrooms clean. They are filthy every single time.
Pick up orders!!! 5/5
So I just tried the pick up groceries option. It is beyond amazing. They throw in extra goodies randomly too. Even gave me flowers one time ☺️
By Wanda Swigart
I’ve noticed in checkout that I write and take a screenshot of my total then I hit checkout. My total goes up by about $8.00 then they take off the free pickup charge ($4.95) then digital coupons.
Ok, but has issues 4/5
Overall the app is fine, but many times it fails to load the pickup order buttons for ‘On my way’ or ‘Im here’ and you keep having to refresh the app. Numerous times I’ve been in the parking lot trying to tell them I’m there and in what spot I’m in but the app will not load the buttons I need to push to do that, so I have to end up calling anyways. Other times I’ve placed items in my cart and came back the next day to add more and it took forever to show that I already had items in there.
Easy and reliable shopping! 5/5
When I was hurt and unable to walk, I started using the Kroger pickup service. I could do my shopping and have a family member pick up my order. This was so amazing and helpful for my healing and peace of mind. Now, I use the service when I need something in a hurry. I have never been disappointed. In between my long shopping trips in person, it’s great. I enjoy cruising around the store to see new items and the great selection.
App is very bad 1/5
By Gary czo
Just to lookup items they make you sign in . No thanks Walmart works well so I’ll shop there.
Not bad but can be improved! 4/5
By Janet Rob
A couple of things that can be improved:
-ability to show only available items (not out of stock)
-once delivery is selected as option, only show delivery items (now has to be selected every time in search)
-once item is selected, show similar items