Takes over safari 1/5
Kroger. This app is awful. I order items that are told to me are unavailable - yet then I go to the store and they are there.
But when trying to use the app it takes over safari and I fight it like a ninja warrior. It doesn’t want to close. Something is clearly wrong.
Wish they had Apple Pay 3/5
By Job post
App not simple like others with payment options
What happened? 2/5
I used to love the Kroger app but lately I’ve run into issue after issue. I had $10+ accumulated in the cash back reward. It says I can cash it out to my shoppers card but every time I try it shows error, and when I try to contact customer service through the app it shows error. Using the digital coupons is cumbersome and sorting through them takes me 30 minutes or more. It’s becoming less and less desirable to use the Kroger app and easier to use the new and improved apps for other stores (like Publix) or the newest entrees into my neighborhood (like Lidl). I try to be loyal but y’all are making it difficult.
CurbSide Pick Up 5/5
I love the curbside pick and I will like to personally thank every employee who has to pick up people items and bring it to their cars. Thank you for your service and hard work. For working single Mom’s such as myself it means more than you could ever know.
Needs work 2/5
Incredibly frustrating (I use the iPad version ). Buttons and controls in awkward places allow you to delete or remove items without knowing, integration between your ‘shopping list’ and adding items to your cart is terrible.
While Scrolling through lists, the app freezes for a few seconds for no reason.
I’ve wasted more time with this app than if I just went to the store.
It doesn’t have to be this hard. Take a look at the Shipt app if you want to see how it should be done.
The Best! 5/5
By Dave Heavrin-Brown
The app is very easy to use and I can get everything I need in one place. Thanks so much!
App problems 1/5
The app is okay with the exception of their digital ads. When you load the digital ads to your customer card, the sale price doesn’t ring up at the cash register. Very upsetting.
App is totally unresponsive. I logged out and deleted and reinstalled and now I can’t login. Coupons weren’t working. I can’t access the Kroger website either on my iPhone. Trash.
It’s ok 3/5
A little clunky. I had to turn off my wi-if in order to add my debit card info. Not sure what I can compare the app to but the experience could be much better.
Overall good app 4/5
I like the app and use it all the time. When I try to send feedback on my store it won’t let me submit my answer.
Gwyn Wilson 4/5
The only thing I really don’t like about Kroger is the digital coupons. It is so complicated to use that I usually have to have the cashier take my phone and do it. The last time I came in the store 10 days ago even the cashier had a terrible time figuring it out and had to get help. In fact I usually boycott Kroger on those weeks you have digital coupons but I needed flowers for a church arrangement. It was actually the digital coupon on flowers that was the problem. Why not just Do sale items the way you do other items? One time I left 6 boxes of butter at the register because I couldn’t get the coupon to work It’s not a time saver for me. And there are a lot of older people my age that feel the same way!
Category required! 1/5
Just make the search work from anywhere. I hate having to switch back and forth from category to category.
Online shopping 1/5
You have no idea what store you are shopping at or how to switch stores.
First time curbside shopper 5/5
By boss lady 8314
Shopping process was easy
Great job with the customer service. 4/5
Now of course I’ve had several orders that have been totallyDisaster.But the effort of making sure that I’m taken care of ,is amazing. Wendy and all of the other associates are kind, understanding and very patient. And I’m so grateful for them.
Kroger pick up 5/5
Nick was very helpful and did a great job helping me with my first pick up shopping experience.😁
This app is terrible 1/5
By real estate fuy
Trying to use th digital coupons is a nightmare. They never work properly and always require customer support help.
Get rid of the digital coupons and just tie them to the loyalty card!
Kroger’s Brownsville Ed 5/5
The best employees always helpful and get clean store have been a customer for 15 years love this place a d the pick up is fast and easy
The best app for grocery pickup! 5/5
Love this app! Stays up to date with item availability and deals!
Super convenient for a busy Family
Order placing is a breeze. 5/5
By tnert fuclosure
This is my first time doing an online grocery order. Ordering between the main website and adding items on the app is great. I look forward to tomorrow when it’s time to pick up my order. I’m hungry.
Check out is misleading 1/5
Still they don’t have sale pricing on check out. I don’t understand how a company this large can’t figure out how to do their own sale pricing when doing pick up. Then it takes you an additional 30 minutes to have it all corrected when you do your pick up. Seriously
App needs updates 3/5
Overall it’s a good app.
When click listing updates need to be made
1- when an item is unavailable in your cart it just says items unavailable not what item it is.
2- when sales or deals are happening it does not show up in my cart or on my subtotal. For example buy five save five. I want five to get the deal and am willing to get extra of something to get the deal. But it doesn’t not populate in my cart that it’s part of a deal.
3- it doesn’t show that my Kroger plus card is being utilized - should be a given but I like to know.
4- the search function should be also under the shop tab. It’s hard to figure out where a product is under the shop tab - I’d appreciate a search bar also.
I do like I can reorder prescriptions, check my fuel balance and have Kroger pay. So overall there are really great functions with the app. But with Covid I am not in the store as much and I’d like to be able to click list as easily as walking the stores. It’s take almost as long to find my items on the app as it would to walk into the store and go directly to the items I want.
Grocery Order 4/5
I’ve enjoyed ordering groceries on this app the pick up at the store not so much. The guy didn’t seem to be having a good day. This was my first time picking up groceries and he seemed to have tossed the groceries in my car.
The latest update is horrible! 2/5
The coupons are basically worthless now because the “view all” no longer shows all the options. What. A. Hassle. FIX IT!
Digital Coupon Paradise! Super Convenient App! 5/5
By Vibrant Flow
If you search for specific items and it has applicable digital coupons, it’s displayed right under the item 🙌🏾 super convenient! ☑️
For curbside pickup you can include instructions for each item. 🤓
Creating a grocery list for in-store shopping is a breeze because it tells you which aisle to find your items. 🌟💪🏾
Plan ahead, clip ahead, save BIG! 🤑 Not to mention the 5X’s digital coupons that can be used more than once 🤩 LOVE LOVE LOVE THIS APP 👏🏾
Item I remove from my cart keep getting added back no mat r what I do. 1/5
I want to do a pickup order but whenever I remove a item from a previous order it gets added back. I have 11 items in my cart that I do not want this week. But whatever I do, restarting the app, logging out, refreshing, the items ALWAYS get added back. It is extremely frustrating that I can’t do my pickup order.
I don’t know why I waited so long. 5/5
By Rob+imus Prime
This is the way I should always buy groceries.
Crashing too often and not as user friendly 1/5
The update is awful and constantly freezes and crashes. It moves slow and is harder to use.
App unusable now 1/5
Since update unable to access app with either typical login or fingerprint. Must now login to site thru standard web. Not a very good update, very disappointed with company. Hope they fix quickly as I used to use weekly to order groceries.
Bad Coupon Searching!! 2/5
By sad coupon user
It use to be so easy to search for specific coupons! Now you can type the name exactly and still can’t find the coupons that were advertised. Please make on the spot finding coupons easier. Who has time to search through 500 coupons? Please fix this!
Keeps wiping out my shopping lists 2/5
This has been an ongoing issue with the Kroger app. I’ve complained to them when completing their receipt-based survey, and I thought it was fixed. Guess not as it wiped out my lengthy list 3x this week!!! I am done with this junk feature and will only use it to add digital coupons.
App not working. 1/5
This latest update does not work. I cannot sign in. I have deleted and reinstalled with no success.
Always the easiest and best 5/5
I really appreciate curb side pickup. Great selection at great prices. Really works for all my family.
Very difficult 1/5
By mcmahon, c
Complicated, unfriendly website 1/5
I love the service, but I hate the website. There seems to be no logic as to how it works, and finding items is always a gamble.
Horrible App 1/5
No pictures of products; always missing.
Can’t edit/add credit/debit cards.
Always have problems with this app. Just updated too. Fix this Kroger.
Great but slow 4/5
Love this app for coupons and deal finding. Kroger has created a great tool for savings and exploring products. However, the app does run slowly and what you type is often lagged.
Kroger is the best 5/5
I’ve been retired from Meijers, but looking for something to do. Dairy, Thursday to Sunday. Maybe stocking, Sunday to Thursday. Only 25 hours A week! Am retired military and my manual dexterity is unbelievable at my age! Would prefer dairy Thursday to Sunday, but can stock shelves faster than anyone else! Just saying!
Just flat out doesn’t work anymore 1/5
After the past couple updates it has been basically unable to function. Ive updated every time hoping it will be fixed and yet it never is :) Kroger needs to find a new mobile app team.
Coupons are really annoying to use 2/5
The coupons are incredibly inconvenient. Sometimes they're attached to the item and sometimes they aren't. They take a while to work and it's poorly explained how they do. That's made worse by the fact that the app has a terribly complicated UI. Really hate that I'm forced to use this stupid thing to get discounts.
Love the app and really helps me to track my plus card. What would be outstanding is if I could link my account with my Wife’s. Then I could add things to the Kroger shopping list or she could add to mine. Other than that great job!
Click List 4/5
By scuba steve ky
Very easy!! Some items hard to look up some items description is to narrow. Look up frozen hamburger sandwiches couldn’t find kroger frozen cheese burger. Had to scroll whole frozen category to find them. But I did find them.
App is too busy...difficult to find correct button because so much going on on screen.
App keeps defaulting to 4 stars. I rated 3 stars.
EBT delivery 4/5
Love Kroger’s though I would love for Kroger’s to add EBT as a payment option for delivery.
Pairing eMeals with Kroger Instacart 1/5
Looks like your site is still having trouble. I still cannot currently send my eMeals list to my Kroger shopping list. Pretty mad about that!!
This App is hard to navigate. I’ve gotten no notifications that there were any updates to the site.
Annoying bug(s) 2/5
Attempted to add an item to my list by clicking on the + sign. Nothing happened. Clicked on the item icon and was taken to a different page which allowed me to add the item to my list from there. Clicked on the Back arrow and was returned to the previous page. However, the app did not take me back to the item that had just been added to my list. NO! It reverted to the beginning. It then becomes necessary to scroll back down to where I left off.
Last update sunk the app ! 1/5
Search function is on life support.
Apparently my purchase history has vanished or is otherwise unavailable.
It took two hours to enter my order earlier.
It normally takes 20min
Display of total 4/5
With zoom enables it doesn’t display the full total which is a problem. Also it’s hard to know if the payment card to be used is at the checkout process. Usually there’s a way to go to look at your payment options in the settings.