Easy to Use - Great Prices 5/5
By Supa hott
Easy to use and allows you to get the same saving as in the store
Confusing 5/5
By Pamjsf
I love shopping Kroger and doing a pick up order. But each time I do, I fumble around trying to remember how to place the pick up time. The app is not very user friendly.
Nutrition info 2/5
By Aenmar
Generally the app works okay but the nutrition info setup is infuriating. Not a single product lists the grams of sugar, which is the #1 thing I care about when looking at nutrition labels. It’s so shady that this is purposely excluded - they have almost everything else, including vitamin content. The product photos do usually have a picture of the nutrition label as it appears on the packaging but they are such poor quality that you can’t zoom in and see the missing information, meaning you have to do separate Google searches to find out the sugar content in everything. If Kroger wasn’t the closest grocery store to my house I would totally abandon using them because of how frustrating this is. This is important info and should not be excluded from product listings.
Best 5/5
By tusie1
I like it very much they always have what u want
Awful payment policy 1/5
By Cjennmom
I tried using the ordering service today for delivery. I’m on SSI disability and my car is in the shop for at least a couple weeks. Easy fix, get your groceries delivered, right? I had been having app problems so was on the phone with an agent when the payment screen came up. I wanted to pay for my groceries with my EBT card as usual. I was aware that the instacart service was separate and had my bank card ready for the delivery portion as well. The agent told me that they couldn’t do delivery for EBT! What is the point, first of all, in saying you work with SNAP when you won’t take it for our orders? What is the point of having delivery service when you strike at the very heart of why delivery is available in the first place: to service customers WHO CAN’T GET IN?! This is EXCEEDINGLY poor customer service and policy! 😡
Update 1/26/23: “Hey! We're sorry for any inconvenience and frustration with not being able to place a delivery order with us and pay with your EBT card. At this time, we only accept EBT for Pickup Orders or in-store purchases. We'll share your feedback and dissatisfaction with our leadership team. Thank you!"
In the days of EBT online and at Amazon, all I can say is: That’s not good enough!
Not able to add my credit card 1/5
By Nonu94
This is one of the worst application where I am not even able to add my credit card. I didn’t liked this as I am not able to place online order
Digital Coupons 2/5
By Vah876
The app is ok but the digital coupons will never load. I’ve deleted the app and reinstalled it and I’m still not able to clip digital coupons from the app. Very frustrating.
Kroger Pick up Ordering 3/5
By V.C. & G
The sight locked up on Me 2 different days. Still difficult to navigate sometimes. Message came up that I had to use $10.00 store Credit then could not find anywhere on the sight. Please Advise.
Amazing App 5/5
By Wucky16
I love the convenience of ordering my groceries through the app! Very easy to use!
First time pickup order 5/5
By nicshot14
This is my first time to try the pick up order. So far the process has been super easy! I am excited to see how smoothly the remainder of the process goes and hopefully this will be my way of shopping for the majority of the time in the future.
Pickup hiccup? 3/5
By cherry98806
Why can’t I get the items I want for pickup but if I change to delivery, I can have them? This infuriates me! I want what I want for pick up, plain and simple. This needs to change asap
Easy and convenient 5/5
By Kei5co
Easy to use and wife trainable! She now knows and uses the savings (coupon).
I am still in charge or going to get it!
She Wins!
Expiration dates 4/5
By Joewendy!!!!!!!!
I’m not pleased with you all or Walmart when it comes to buying “time sensitive” products- (mostly milk) - DO BETTER PLEASE!!! last time I did pick up, you all gave me 3 days on a gallon of milk (so did your competitor) c’mon - be better than Walmart (I don’t like them)
Difficult to use today 1/5
By 98JJ1998
I don’t know what the deal was, but I would type in avocados and I would get everything but produce. I had avocado shampoo I had avocado lotion, but no real avocados. I had to search for everything in my past purchases. The search was awful, took forever to order. Walmart app is easier.
Deliver to the underserved 5/5
By Ann Marie Atx
They deliver to Smithville, Texas
New updates have made a huge difference! 5/5
By maddcia
I have a toddler so online shopping has become my best friend. I love shopping Kroger sales and having coupons show up in sale items is a game changer! Also being able to see the discounts BEFORE checking out now is great for budgeting! I’ll be using the app from now on!!
CRAZY KIND LADY!! 5/5
By penny-saved
Kathy at self check out is the best. She paid for my groceries. I forgot my debt card at home and when I told her I forgot it at home she pulled her own credit card and paid my bill!!
Digital coupons 4/5
By Nitazpeace
It is difficult to use the digital coupons and find them during check out. Any assistance would be helpful.
Too busy 2/5
By Unimpressed--1
The app is too busy and not user friendly. I’ll go back to using the website.
Love the Kroger App 5/5
By Melmarcat
I am a 3rd generation Kroger shopper. Kroger’s has the best and freshest products. I love Kroger’s. This app shopping and pickup is wonderful for busy days. I can imagine how much time this would have freed for my Mom and Grandmother, if they had, had this convenience. Although, in retrospect, I wouldn’t trade my memories of in store shopping with them as a young child. I think this is why Kroger is so endeared to my heart.
M. Cotton 5/5
By Valkmc
Great service, seldom go to a physical grocery store now! Deliveries are always in the window selected and the drivers are great. If you haven’t tried it you should.
In stock items 3/5
By Abbylaw18
App does not seem to reflect when items run out of stock. Will still show in stock for items when they have actually run out. Missing items from every order I have made with no substitutions given or made.
So easy! 5/5
By kj8754
Kroger delivery is amazing. Always on time. So much better than going to the store to see out of stock items and searching all over for them. Delivery is usually available the next day from Kroger. Prices are more than competitive. Highly recommend trying it out.
Wonderful shopping 5/5
By mmc2222008
It is so easy to order groceries and have them delivered. I have some mobility issue so hard to go to store. All I do is pick up the phone and it is delivered to my door. Such pleasant delivery people, they are very helpful and very kind.
First Pickup order cancelled 1/5
By Braden863837999
First and Last time ordering from Kroger and they can’t get it right..
Ordering Deli 4/5
By Miami Mark Retired
I am at a loss how to order deli meats. How do I order less than a pound and specify thickness of cut?
Service 5/5
By kitter 2
Great service and great employees Always great experience
If delivery is messed up- hard to fix 1/5
By NaaaaaaatG
My recent delivery was a mess. I didn’t receive lots of key things I needed. I received some items I Didn’t even order but still paid for. Also the subscriptions were bad- like iceberg lettuce instead of cabbage. And cold rotisserie instead of warm. Etc. The order was also several hours late. . I understand mistakes happen but trying to get in touch with Kroger to fix. Would offer refund said to contact customer service - so i tried the chat feature (robot), email (canned drop down menu type options), phone (more robots). So, what was supposed to save me time today is actually cost me a ton of time and aggravation because now I have to go into the store tomorrow and deal with customer service in person to try to get refund it and then I also have to shop for the items I did not receive. Overall, I am a loyal Kroger customer and I love the idea of the delivery, but their name is behind this, so they really have to fix these issues. It needs to be a better customer experience if you’re going to put your name behind this delivery service. Because this was really bad.
Disappearing groceries 1/5
By mmlayne
I have had the ongoing experience since I started using this app three years ago where I put something in my cart and the app removes it before I can even place the order. Very frustrating. Please fix this.
Kroger app is AWESOME! 5/5
By Hales281
I’m sorry Kroger that I forgot about you for a few years. You are a little further away from my new place. However, I remember how much I love you and how much money you save me! H‑E‑B, we are officially breaking up. I can’t spend $175 on groceries every week for 2 people when Kroger is only $97 for the same products! Best wishes.
Excellent job with service and delivery 5/5
By Fara gay
I have high recommendations for Kroger and all the services and delivery options. I love them all so much
1-800Customer service is the worst I’ve ever experienced 1/5
By traciw4
I’ve been on for over an hour while they figure out why their system cannot accept any pick up orders today.
I’ve been disconnected 4 times.
Yes and No 4/5
By suneesabrina
I’m grateful for the app. It can do a lot of things. I’m disappointed in the e-coupons…sometimes they work, sometimes they don’t 🤷🏼♀️ A grocery store must get this right. It’s all about the prices and nothing is more frustrating than the wrong price at the grocery. I love being able to order prescription refills from the app and the notifications when they’re ready. On the landing page, please put the Kroger card next to Kroger pay. Currently have to go to the menu, scroll down and choose from the list of items. This is too complicated. Sometimes at certain Kroger’s, I’ll get a notification on my lock screen when I walk in the door, tap it and it shows my Kroger card. Awesome. The coupon section is way too complicated. I know you all have a lot to offer and having a million things in one app can get confusing. Sometimes it makes my brain hurt. I do absolutely love Kroger Pay. Overall great app just needs some tweaking to make more user friendly. Thanks for all your hard work🙏🏽
Saved money,time, and impulse buying… 5/5
By MarieAins
Working at the Home Depot. Retail and I really found I don’t like food shopping myself. And I truly love the quality of Kroger foods. Exactly the milk. That lives to the expiration date. Love Krogers milk farms are here in Michigan
Review 1/5
By Mule mind
Please put some type of prompt to assist going from cart to pickup. I like to have never got it to somehow go to pickup. Still not sure what I did to schedule pick up.
Redeemed coupons 4/5
By moosester
PLEASE CLEAR REDEEMED COUPONS OFF THIS APP! I currently have 8 redeemed coupons on my account. Other than that, I like this app for the savings and the fuel points.
Great savings !! 5/5
By Leonardo Alberto
Kroger had provided me with some amazing deals. Something good about Kroger is they are always polite and fast with your order.
Slow 1/5
By O2 C
Your app is slow I hate delivery from Alexander store I want Garth Road and it’s irritating for as much as I spend I can’t choose my store for delivery. You can’t modify and that’s irritating that you shut it off to quickly.
You type wrong it can’t think what you want and yet other stores automatically change it to the right spelling.
App 1/5
By nerdmom2
Very difficult to maneuver through this app.
Missing items 3/5
By smamsmbaag
I didn’t receive all of the items ordered and I was charged! Unhappy!!!
Delivery 5/5
By Roscomom
Stinks. Instacart does there system wasn’t updated so they canceled my order. Never notified me or anything. They just canceled it. It was suppose to be here by 3:05. Then I had to get ahold of Krogers to find out why my order was canceled. That was my dinner food. Now it won’t even be here by 6. Had to reorder everything and of course I missed stuff. This is why I don’t like Instacart no apology or nothing.
Loved it 5/5
By Leo 4 Life
Loved it loved it
Liz is the Best 5/5
By Parkecounty
I’ve been so pleased with Kroger Brazil pick-up. The wait time is short and the employees are personable and helpful. I do miss the paper check-off list.
I love Kroger 5/5
By Bill Gayford
Everything is always in stock that I buy.
Kroger app when ordering groceries for pick up 1/5
By kentucky rock fan
It’s totally useless no info on coupons if you can use paper ones had to look that up on the internet. Also I was trying to charge my credit card info it would not allow me to to this it delete the old one and add a new one. When I called them to get help I was on hold forever and just hung up makes me not want to use this app or Oder groceries for pick up from them ever again. They have lost me as a customer.
A blessing! 5/5
By lorilani2
Kroger Boost Delivery and the app has been a blessing for me as a caregiver to a senior parent. It allows me to build my order as I go through the week, and finally place my order for delivery to my doorstep. I enjoy grocery shopping in the store, but it’s not a luxury I have the time for right now so this app is a great benefit.
Kroger 5/5
By farmtits
Kroger don’t kill your wallet like busches Whole Foods and they always have top quality
Coupon 1/5
By crawharrow
All coupons and discounts applied
except the one for 10 dollars off
Savings and convenience 5/5
By Givens4
This app not only has great coupons for in store purchases, it has even better savings for delivery and pickup. I’ve never encountered an issue.
