Not all locations offer curbside pickup 3/5
By Techy Hineni
I enjoy the option of curbside or delivery but not all Kroger locations in my city offer it and I’m confused on why. I love my Kroger store. There is always self checkouts available at the location I prefer. This is one of the reasons it took me so long to try curbside pickup, because it was always very easy to shop at my Mansfield Rd location and get everything I need and be in and out. But this location not having curbside pickup in a time when officials want us to spend less time outside of home is an issue. I will be patient through all that is going on with this Covid-19 pandemic.
Availability of items when ordering. No estimate shown when items available.
The curbside pick up is wonderful for me right now. I have health issues and am obviously concerned right now to shop in store. I appreciate that you provide this service!
Pick up 5/5
This will be my first time trying pick up. Will let you know how it goes!
By thinking more than ever
User Friendly & Lifesaver for COVID-19 Shopping 5/5
Thank you, Kroger, for making it easy to shop for and pick up food for my family!
1st Time 5/5
By 70 up
Never thought I would buy groceries without going to store. Still hesitant to order fruit veggies & meat. But you program is user friendly which made it OK Thank You for Hard Work Performed by employee to feed our families and communities. Stay Safe.
Waist of time 1/5
By frustrated in mayfield
I downloaded the app, made a list, set up a pickup time and after trying many times to enter my debit card information, it keeps saying incorrect card information! A waist of time and so frustrating! Since the thing won’t work, I want to delete my account I had to create and I can’t figure out how!
THANK YOU!!!! 5/5
By ThisIs SaraQuinoñes
Thank you all for all you are doing, every one of you, wishing you and your loved ones continued health and comfort, much love to you all!
Great location 5/5
Clean friendly store...always a good store to shop😁
Needs polishing 3/5
I love having a regular list... but why is it so hard to find a link to put discovered items on the regular list? So you have to use a separate search engine dedicated to the regular list- but why?
This seems like a functional app. Mostly you will use the text search option to find items you already know about.
However, I wish this flowed more like a magazine than a text listing, especially on my ipad screen. The text search should be secondary but definitely not removed.
I want a calendar or frequency modifier to establish regular intervals of my staples. I don’t want to have to clip my 100+ regular list each time I shop, but that is currently the most efficient method- better than shopping from scratch!
For new things, I want to browse like a magazine for new meal ideas/recipes, and to be able to inspect ingredients with the ability to add items to either my regular staple list or a scheduled list for event/date.
I’m imagining that instead of coupons randomly fighting for my attention without context of what I actually want, a magazine would focus on promoting said coupon products in a well formatted way. Hire a chef to make a food show and showcase something made entirely by Kroger products. Stop making convoluted digital coupons or wasting trees with print. Trader Joes pretty much proves that people love consistent reasonable pricing.
User feedback should be implemented to help inform the industry about what each shopper finds objectionable. The user can be rewarded by a more targeted shopping experience. For example, I don’t want anything with GMO, palm oil, high fructose corn syrup, peanuts, or gluten. Help me eliminate the clutter, and help the industry sell me a product I want faster. This should be a priority that users can select in a preferences tab, implemented by simple boolean search functions. Kroger can still be a giant store with bulk discounts but in the digital presentation I don’t need to see what I don’t want.
A crucial grocery shopping experience that is missing from the app- price PER UNIT labeling.
I successfully used this app to create a list, schedule a pickup, and then picked it up.
I don’t know how I never noticed the curbside pickup parking spaces before... so convenient!
I would have loved an option to message my arrival through the app, instead of calling the number posted on the sign. But it’s probably better to call and reach a voice.
Far too many plastic bags were used. I wish there was an option like a crate made from recycled bags, that I could exchange. Is there an option where I can select no bags or paper bags?
The delay from order to pickup (5 days) is unreasonable. I feel this is artificially mandated. Too many items were unfulfilled. In 5 days, if my order were prioritized from the time I placed the order, these items should have been available. To make this matter worse, TOILET PAPER cannot be added for curbside pickup. With a limit of one per customer, this forces me to enter the store randomly despite the stay at home order. This defeats the purpose of curbside ordering. I can get wine curbside, but not toilet paper.
If Kroger were smart, they’d tell people that curbside orders get first priority for toilet paper. Then bank on organizing a faster pickup with no artificial delays. Walking the aisle and waiting in line for checkout is a waste of everyone’s time. Why can’t Kroger get organized and shine with curbside when it is clearly in demand at this time?
This has been a life saver for me because I have a compromised immune system. Thank to all of you that are working and helping people like me stay safe.
Elliot From Dallas 5/5
By Elliot From Dallas
The Web Site Is Easy to navigate.
Kroger Coffee Creamer 5/5
4 out of 5 times, Kroger is out of my KROGER White Chocolate Mocha Coffee Creamer!
Click list! 5/5
Pickup order 4/5
I am highly satisfied with the online order pickup.
Website pretty easy to use
Available or not? 1/5
By The Official Office Of
If you’re not going to let me order something just make it unavailable for order.
Easy to purchase 5/5
By Nirmal Gulati
Easy to purchase. You can just search what you need.
Click list 4/5
By see seymore
Grouping similar items together somehow would be very helpful. Especially when you want a different size than the one that first appears.
Great pickup website! 5/5
When I add something to the cart I do not know availability until I go to check out. Also it is not that easy to go from shipping to pick up order
Appears to but doesn’t add items to list 2/5
By Brittany B.
I can seemingly add items to my shopping list, but when I go to verify my list, no items are there. This has occurred several times now and is very frustrating when trying to build a grocery list.
The struggle 1/5
The search ability is poor. I tried many different descriptions and kept coming up blank. Frustrating!
Thank you! 5/5
The service you’re providing ie, pickup service and a very user-friendly app is appreciated beyond words.
From the outside looking in, this appears to be the result of planning long before the crisis started. You are providing my wife and I with immeasurable comfort and confidence in maintaining our safety. Keep up the good work!
Poor navigation for pickup ordering 2/5
This app makes you search deep to try to manage a pickup order. Instructions are sparse, functions not intuitive, no help trying to apply clipped coupons to items in pickup order except boasting that you can do that.
Lists, cart, and orders are poorly coordinated visually, action buttons apparently designed by a tech, not a customer.
The app is functional, but does not compare well against other online pickup shopping apps, many of which are much easier to navigate, especially when grocery shopping.
Great service 5/5
By Rita Jindal
This is the second time I am ordering online. It works great. Website is very nice. Thanks
So far so good
I like the app, but it would be better if it could tell you which items are out of stock.
Greg Patton 5/5
By tony lapaca
I may not always get everything and there maybe substitutes. But I’m thankful for this service. The drivers/delivery person has always been extremely friendly and always smiling! Thanks for stepping up during these difficult times
Live how Krogers always tries to completely satisfy your needs.
Did not receive the order 3/5
By no deliverey per schedule
Original ordered date Apr 3
Scheduled date Apr 6 9 pm-10 pm
Increased cost and have to redo reschedule
No guarantee it will come
Please don’t give mis information it will be delivered and not getting delivered
Thank you 5/5
I’m 34 weeks pregnant during this pandemic and the app made it so simple to select everything I need for a pick up! Thank you.
Great job 5/5
By Thrush loo do
Kroger always goes above and beyond for their customers
Website to order pick up 4/5
Website difficult to use.
The only issue I have is not being able to add to an existing order. I’ve tried numerous ways only for the same result. Maybe the system is overloaded?! Idk, not that big of a deal just annoying.
Otherwise, good app and great selection!
Practically Perfect 4/5
Thank you for your extra efforts to accommodate customer needs during this difficult time. My only suggestion is that your workers get higher pay and better benefits, especially health insurance. They are working faithfully on the front lines and they need it and deserve it. Blessings
Grocery pick 1/5
I have never used Kroger Pickup.
It took me 5 days !!!!
5 days !!!!!
To place a order for pick up!!!!
Kroger’s is very luck that i had know other choice.
Than to do a pick up.
The delivery was an option.
Totally insane for 15$
I couldn’t afford that.
I most likely will not use Kroger online order again.
Kroger’s has always been my store to shop for grocery’s.
Most likely know more.
I’ll shop my neighborhood store.
By scottish Lassie 1961
Thank you to all hard working Kroger employees !
First time shopping and I had a hard time finding items. Not user friendly
Your pickup and delivery system discriminatory and goes against recommendations to not enter the store. For a cancer patient like me, you are purposefully trying to harm me. There’s no reason I should not be able to get paper towels, disinfect product for delivery since I can’t come into the store because of the danger to me. Yet your policy of no curbside for those product does just that. Don’t tell me it’s regulations because Publix does not have that policy. Shame on you.
Having to use pick up after trying over 1 1/2 weeks to get delivery 4/5
By kroger forever
I also couldn’t get a pick up date when using my phone. I called the 800# and got no answer. I was told to try later several times.
I left a message and my name and phone and never heard anything. I finally decided to call the store directly, even though I thought they couldn’t help. The woman that answered was so nice and listened to me and suggested I call the 800#, of which I explained to her I already tried it several times. She was great. I just didn’t know what to do. I decided to try to use something besides my phone and at 3 am. It let me sign up for a pickup. This is not supposed to be this hard I think. I have shopped with you forever and I know things are crazy right now but this was suppose to be a delivery, not a pick up but I’ve had to wait so long, and I’m having to wait another week to be able to get this, so, I have to get it.
I want to thank all of you for being there and helping take care of all of us here. I just wish this had been a little easier.
Thank you!! 5/5
We appreciate everyone’s hard work during these difficult days!! Thank you for the sacrifices you are making to serve all of us❣️❣️
Time frame 4/5
Due to coronavirus maybe hire people to just shop for people for a faster pickup
Customer loyalty # 5/5
By Brianna : )
Wasn’t able to add my loyalty # to my account .
Thanks, Roben Hall
Couldn’t login 1/5
Created account with google, but it wouldn’t login after that, it wanted password of Kroger account, which was just connected to the google account. Major bug in their system, don’t waste your time.
That is all.
Extremely Pleased! 5/5
First time I’ve ever used Kroger’s pick up on the ap. Super easy!!