Total disaster 1/5
By NSA hater
If you have an iPad Pro with VPN and AdBlock, you cannot use this ap. All I get is one page, salmon in the background, nothing to click, no scrolling and no way to proceed or exit.
Pick up service 5/5
I enjoy using this service since I have trouble walking due to a broken leg and ankle injury several years ago. I wish all the Kroger’s had this service but I know if they don’t they have other options that are a big help as well.
I wish the app could use location to tailor the weekly adds to match other products available through the app like click shopping (if available) and coupons for items not on sale but BRANDS SOLD IN THE SAME STORE! 80-90% of the coupons I can click to my card are brands that are not even available! I appreciate the weekly ads using my store so I can plan my grocery shopping with local brands and style of groceries/things. #MyKroger I have my grocery store customized to my surroundings. Why not an app for my store?
17.0.1 not great 1/5
I’ve been using this app for several years. The new version 17.0.1 makes me search for my fuel point totals. Not to mention I have to sign in again. Annoying!
Just stop messing with it already! 1/5
Cant get app to open after newest update. I just wish that from week to week I could find what I need instead of searching for it because it’s not in the same place as it was last week on the app.
Online shopping 2/5
Does the online shopping allow me to fill my cart first, then select a pickup time later. I have tried to do this and have not been able to. If I could I would use the service. That’s a reason for only 2 stars.
And just when you really like it.... 1/5
First time using this since last couple updates. Took an extra 6 minutes standing around in the store just to try to get where in the app I needed to go, and would’ve taken longer but all the screens wouldn’t take me to my card to check out, so I finally shut it down and reopened just to see if I could at least check out. Whew. Tried looking at it once I had a couple more minutes and it keeps bumping me to the website instead.
So, if the purpose of this app is to influence customers to not use this app at all and just stay at home, shopping through the website, and never set foot in the store, then I’d say it’s been a successful update. Because today’s experience was frustrating, to say the least! I know there are learning curves, but this just wasn’t working at all. Information on specials, account features, and search features should NOT be hidden, disappear, or be just plain inaccessible.
Kicked out of app in the store 1/5
I find the app helpful when building my shopping list. I like using it when I get to the store to find my items. I have grown to love the app. However I am only giving it 1 stars now because during the past few months I am having problems with the app when I get into the store. Several times it has suddenly logged me out. When I try to log back in... the email field is empty as if I was using a strangers phone. So I am forced to look up which email I use for this app and type it in. Then I have to look up my password. When I do get back in the app, my shopping list that I spent a week putting together is gone or not populated. Yesterday when I got back in the app, it looked like a completely different version of the app. Sometimes in the store if I am looking at my prescription list, it will force me out of the pharmacy part of the app... and then when trying to log back in it will not recognize my thumb print. So then I have to lookup my password again. Can you stop this from happening... it is very frustrating? Please help!
It doesn’t load any more. 1/5
Tried to access it since last update. Won’t get past the Kroger screen
Closes all the time in middle of ordering groceries. Also, pharmacy is hardly available.
Very convenient and easy to use. Shows me exactly what has a coupon. Love the simplicity of it.
Can’t update information 1/5
Hey, I don’t really know where to ask this but this seems like a good place. I can’t add an alternate ID and I also can’t add my home address. It gave me an “error 0” message when I tried to add the address. When I tried to add my alternate ID, I could click the button but it did nothing.
Awful experience 2/5
By New scrabble update
I am on an iPad mini and the app shut down five times as I was ordering. Then when I clicked add one in the corner it didn’t add to my order. I have no idea if I am getting everything I wanted. Please fix the! Meanwhile I will use instacart !
Best experience 5/5
Kroger is always making effective changes to their stores to help us consumers have a great experience! Thank you Kroger for making you #1!
Horrible update 2/5
The latest update is causing me to get error messages whenever I click on anything - coupons, weekly ads, etc. I use this app all the time. Please fix this ASAP
Click list feedback 2/5
I’m very irritated by the following when I use click list.
1. Why is there only one item in a bag!?! It’s ridiculous that each item would need to be bagged individually, click list staff have giant carts! Find a way to offer no bags, or offer reusable totes that u only pay for if u don’t return. At the very least put more that one thing in a bag and spare the environment! Closet list bagging is nothing like in store bagging.
2. Why don’t I receive more coupons. At the in store checkout I receive coupons but not click list? We are paying more!
3. Why do I have to wait 15 minutes minimum for someone to get to me?
4. Why is my produce always look like it came from the bottom of the pile? Is staff instructed to give bruised produce to click list customers to help move it? Or are the items not cared for?
Log out. 3/5
By Absolutely uncalled 4
Question how can I log out of my moms account information so I can log into my account? Mom is elderly and I order for her and have it delivered and that’s why I need 2 accounts. I have 2 separate logins.
Every time I am looking through my coupons the app will close out after a few minutes. Then I have to go back to the app and go through them all over again. Please fix asap...
Easy to navigate. Crashed twice but when I opened up again my list was still there thankfully.
Horrible update 1/5
Horrible! Why change what WAS perfect. Been using for a year and it was fine except for fact that shoppers went to crappie stores three counties away instead of the super one less than a mile away with better stock. The app is now horrible for multiple reasons that I’m not spending my time to explain to morons. Likely last time I use
The Best Idea Ever!! 5/5
This is soooo convenient for my schedule! I’m usually at work all day and don’t get home till night time, so to be able to shop online and just pick up groceries and go home is the easiest most breath of fresh air, relieving experience! I actually have time for dinner now when I get home and can ACTUALLY relax on my days off. That’s what they’re for! Thanks Kroger Fam!
App will not open 90% of the time 1/5
The app would be great if it was reliable! It won’t open most of the time. I’ve called T-Mobil to troubleshoot. They transferred me to Apple. Apple said it is the app. I’ve been a Kroger customer for 40+ years & this is BEYOND frustrating!!
Filter doesn’t work 1/5
I hate the new Kroger app. The filters don’t work. You select what you want to show up and it seems like everything you don’t want to show up, shows up.
Kroger broke their app with 16.7.2 1/5
Every iteration of Kroger’s app seems to add unnecessary complexity but now it’s just broken. Version 16.7.2 will not open unless I shut down *all* other apps and I have to re-enter my login every time.
App keeps closing 1/5
Will stay open for about a min then close
Most Infuriating Grocery App 2/5
Terrible UX and UI. It’s like some total idiot tried to make it as confusing, complicated and useless as possible. Wal-Mart’s app is far, far, FAR superior. Whoever came up with this app should be removed from the software UI/UX business and shot into space.
Where in the world is pharmacy 1/5
So I’m trying to refill a prescription using my iPhone and can’t find the pharmacy? Where did you put it now? If you want people to use the app, then make it easy to use. Maybe you should test your updates on people not familiar to the app.
I love ordering groceries through the app! 5/5
I live in a large downtown area, and our Kroger has a tiny parking lot. Grocery shopping at Kroger had become my least favorite thing because of how crowded and difficult it was to maneuver. Then I found online pickup ordering - which was great. But the app trumps even that! I don’t have to log on to a computer to order. I can make my list as I think of items I need and I can even find relevant coupons all in the app. Thanks, Kroger!
Update is horrible 1/5
By Grat king
Please put the app back the way you had it!!! I tried grocery shopping tonight & instead of just the unchecked items appearing at the top in isle order, all items I have ever shopped for appeared in sort of isle order. It took forever to get through my list with having to see over 200 items when I was shopping for about a dozen. I even went to customer service to ask how to just display the unchecked items & she said she hadn’t figured out how to use the new update. I loved how I could shop at various Krogers & have the app update the order/isle based on store location. I will not be using this app if I have to look at a list over 200 items long every time I shop! Fix it & I will change my rating of your app. Till then, you get one star.
Shopping List Update-Change back! 2/5
I use to really enjoy using the Kroger App but not it is not as easy for me. I like using it for the grocery list and with the update it’s not simple.
My shopper Ms Phelps was wonderful and picked great things. Fruit and meat looked great!
Please revert this app! 1/5
With the latest update, I can’t locate any of my shopping lists, take the fuel points survey, locate store hours or any of the features I enjoyed most about the app. It’s like all the most useful added features have disappeared. This went from being a great app to being useless to me since I don’t use clicklist
Best store ever 5/5
I love Kroger!
Pretty good 5/5
By slick willie88
App crashes sometimes other than that it’s very convenient
Not as easy as it should be 1/5
This is not as easy as it’s supposed to be. I placed an order with Kroger. They sent a confirmation number. I tried to contact them because some items I had ordered were not on my list after I submitted it. Kroger said that Instacart would contact me while or before they did my shopping and I could add it then. No one did so I called instacart they said I did not have an order with them. They also Said I could not add anything to a Kroger order and suggested I shop directly with them. I had to cancel the order and redo the whole thing. I actually opted for pick up but then when I checked out it said it was to be deliver by instacart.
Real time saver 5/5
Using CliickList saves me almost an hour of my time. My order was correct, and pick up was quick and easy. I will continue to use this service.
Life saver 5/5
Incomplete delivery 1/5
My $65.00 order was missing two large jars of grapefruit totaling $16.00. And there was no receipt delivered, so I didn’t know if the product was not available or what. I called the store who told me the person putting together the order said “the customer didn’t want it.” But I was charged for it. WTH??? The store had the order, but the dude was going out without the item. What kind of scam???
So the store told me I had to come pick up the grapefruit myself, or I had to come in with my credit card for a refund. So I paid $10.00 delivery plus $5.00 tip and I STILL HAD TO GO TO THE STORE! I am so very NOT HAPPY! 😡
App crashes but otherwise good 3/5
App crashes but otherwise good
It would definitely be more helpful if you had a search bar at the top of the page, that way people didn’t have to search through the departments to find what we need. I have a few times where I was looking for something in a department where I thought it would be and it wasn’t. So if there was a search bar, people could type in what they’re looking for.
Helpful but lacking 3/5
I use the Kroger app each time I visit the grocery store—wish it was similar to Target’s in that it allowed you to scan barcodes to see eligible coupons, discounts, and sales.
Not user friendly 1/5
I could not figure out how to get things from my list to cart. Type in an item and seems to show everything but the one I need.
Click GLITCH. 1/5
I’ve had nothing but trouble with this app Since the latest update. Frequently crashes and empties your cart just before you check out. Twice it’s done this. Get it together Kroger !
Easy and fast 5/5
By Freddy boy2013
A great way to get my groceries on the go
13.6 of the app available? Lol 3/5
I find this app to be really useful as I’m no normally a Kroger shopper, but I do love the option of l preloading coupons and knowing what’s on sale before I go grocery shopping .4/11/18
5/18 I’m not sure what’s going on with the pharmacy portion of this app. I ordered refills for my son and I and it was in prosessing for two days. I went to the store and was told that I don’t have any refills on some of them because of this. Anyway the pharmacist we’re extremely nice and
Randomly stops working 3/5
App randomly shuts down while working on pick up order. Done it 4 times in one order.
The delivery app is great but took me half an hour to put the order in. So many errors popped up and I had to keep going through the process of checking out until I finally got the order in.
New update is terrible 1/5
Used this app for years and it was great for shopping. The new update has broken the shopping lists.