Order was canceled for no reason. Tried calling customer service but it’s just a bunch of spam asking if you are eligible for Medicare or own a car or would like to get cheaper insurance yada yada. Only my 3rd time shopping with Kroger and now my last. There’s no customer service!!
No delivery times 1/5
I haven’t been able to get any time slots for my address this entire week. I’ve been having deliveries before and now it won’t let me. It tells me No time slots for this address. Very disappointing since I paid for the free delivery for the year perk.
Delivery order 2/5
I wished you could look at your order before placing to check items & prices. Food lions app will allow that
Few Quirks 4/5
It keeps freezing up while shopping. And sometime when in the cart screen, the checkout button is missing.
Mostly good 3/5
Have to complete both schedule and pay pages for the schedule to be applied. These are separate pages. Learned the hard way, set a time for pickup, didn't click through the next page. Ended up with a terrible pick up time. Discovered this when loading the app to say I'm on my way to pick up
Excellent service! Pick-up to delivery, never had an issue! Would recommend
App does not process full purchase 1/5
By Cassie m
I cannot express how many times I have made a pick up order just to find that items I know I added to my cart, did not end up on my order even though I know I did not delete them before cashing out. It is not that the store associate has forgotten or missed the items, because the missing items are never on my receipt. It’s as if they just disappear after my order is submitted. This is particularly frustrating when I live a good 20 minutes away from a grocery store and have to drive all the way back in to town for a few items that should have been in my pick up order.
Instacart delivery 1/5
That leave no way to contact you driver if there is a problem with your order, Kroger says to check with Instacart instead. My driver left my groceries who knows where and I have no way to get in touch with them about it!
Card adding problem 1/5
Very difficult to change your cards for payment types. The website was giving errors however, I signed out and signed back in it showed the card had added three times. This needs to be reevaluated.
One big issue I have 4/5
By p00p dealer
App is overall solid and no serious problems and very useful. But the default shipping option is "ship" in bulk and I have to actually click on each individual item to change it to pickup or deliver because those are the only two options I would ever use. It's very frustrating; even when ship in bulk is not an option, it will say "other ways to buy" and make you click to discover that pickup is also an option.
I suspect there is a setting to change this, but you definitely made it hard to find.
Another thing I'd suggest changing is, when you search for items from the home tab and then click to a different tab (like your cart), but then try to return to the home tab, the search is gone. Should keep memory of that search and my position on that page.
Unsatisfactory customer service 1/5
This is the second time I’ve ordered delivery from Kroger only to have it marked as completed delivery, charged and then have no groceries delivered. It takes up to a week for a refund and when I contacted customer service best they can do is $30 dollar credit and hang up on me. $30 vs the groceries I needed and money I’m out for a week waiting for it to be back in my account plus being hung up on by a supervisor…extremely messed up
Easy shopping 5/5
Convenient, plus shoppers are always courteous and mindful of fulfilling orders.
Nice looking app, confusing user interface 2/5
The app is overall good looking but it should not take this long to figure out how to check out. I add items to a “list”, finally figured out how to add them to a cart and can’t seem to figure out where the cart is or how to actually check out. I should mention I’m in my 20s so usually can figure these things out fairly quickly ha
Love Kroger 5/5
Love The Kroger App. No Matter Which Kroger’s I Go To Near or Far away, I Always Find What I’m Looking For. The Savings Are More Better Than Any Other Grocery Stores Out There. And I Love Doing Online Grocery Shopping As Well.
Where is Kroger pay??? 2/5
It just disappeared! And why it still prints a paper receipt if I used Kroger pay? I am already tired of these paper receipts!
Repeated Sign-outs 1/5
One multiple occasions, in between ordering and pickup, the app signs me out. It is extremely unsafe when I'm on my way, attempt to notify 15mins away, and I have to sign back in first while on the road. Pulling over to type takes time at the whole process is supposed to be making faster.
Parking area 5/5
The parking area is not designated “Parking here for pickups only”. The spaces are being fully organized by shoppers because it is convenient to the entrance. Also the phone number to call an associate is not clear and scribbled.
Still angry with this last update which requires a 13.0 ios phone. Those of us with older working phones can no longer use Kroger’s mobile app. Frustrating & ridiculous!! Why not make this available for all???🤬
I filled up my cart with a crazy amount of stuff for delivery and decided I would rather go pick it up. It wouldn’t let me do that. I had to start all over!!! That’s ridiculous. Well, you just lost my business. I’m going shopping at Publix now. Bye, Felicia!!
great shopping experience 5/5
love the app but wish their was a save for later functionality similar to amazon and target
A big step backward 1/5
I used to really love this app. I was able to choose from previous purchased items to put on my list. When I got to the store I could pull up the list, sorted by aisle and then efficiently navigate through the entire store without having to backtrack. It appears that in a new version of this app, they have removed the aisle location of the item on my list therefore I have no idea where the item is. And furthermore the sorting feature of the list does not seem to work by sorting by aisles either way. I am very disappointed with this new version of the app.
We moved from Ky, loved Kroger there!
And now we have Kroger’s available in Fl.!!!!
Great prices and products🥰
This app is sooooooo difficult to use!!!! Just trying to put together groceries for pickup for my family. Seriously so ridiculous how hard this is to use.
Where did the button for pharmacy go?! 2/5
Stop changing the layout every week. Where is the button to view my prescriptions?!
Substitutions feature 3/5
By Birdbrain 2
I miss the option to turn off all substitutions at once for every item. Then I can go in if I wanted to and just edit one or two items. Now you have to go into each individual item and turn off substitutions I almost forgot! Sometimes subs are not so good :( But I am grateful for this option for purchasing food. It helps when I’m having a really rough day like today… but I would like to see the option come back to turn off all subs at once 😉 (don’t allow subs I think it says). Thanks!
I love, love, love the app. However, I can no longer find the pharmacy link to access my prescription stuff. Where did it go?!
Very Helpful 4/5
Kroger has been very helpful to me. Their is times where on the app it says that my driver is seven minutes away from my location but then get a text from the driver saying they’re outside but that’s pretty much no biggie. Very Great! 👍🏾
Pickup orders 5/5
By Cecilia A. Monaco
I love how easy Kroger has made my life. I have a newborn & three other kids. now I can just order pick up , go home & put away. Thank you so much for all you do!! Sincerely, mom of 4 kids.
Error Prevents Modifying Order 2/5
By Eric in Michigan
This app was enhanced to check store inventory against the items in the cart. An error occurs if an item becomes out of stock between the time the order was placed and any later modification of the order. When submitting an order modification, the app checks inventory, finds the out of stock item and then will not allow any modifications to the order. To further aggravate the user, the app will not allow the out of stock items to be removed from the order. The error code is MPF8217.
How about fixing it, please?
Change it back. 2/5
By SoME1 THT IS AWESOME
The way you search for items has changed. I don’t like it.
Horrible app. 1/5
By sue ladha
This is the most annoying app I’ve ever tried to work with. It is almost impossible to clip their coupons, or to write up a shopping list. On top of that, the app send a message 5hat it is unavailable while in the store. So I will just to Meijer’s. It is a much better app, and frankly, much less expensive.
ClipIt coupons 2/5
By cl coupons
They make them very difficult to find. It said the 18 count Kroger eggs had a digital coupon only for me to spend 30 plus minutes looking for it and never finding it. Sigh In addition, they really should alphabetize their clipit coupons so they easier to find.
Never works right always having to change password never keeps changed passwords won’t stay logged in coupons don’t work all the time it’s more hassle than it’s worth they are updating the app and it gets harder to use it was better on 1.0 then it is now
Not receiving substitution messages 2/5
No longer receiving messages about substitutions. Very frustrating when I don’t get a text to approve/deny the item. It gives the perception everything I ordered was purchased, only to show up and find out they picked unacceptable substations and certain items weren’t available.
Curbside pickup 5/5
Always! Always have a good experience!
Crystal at Rittenhouse has been the one that keeps us going to curbside pickup especially when due to family precautions with Covid over the last 2 years. I was really irritated when I spoke to someone in the store who worked in curbside pickup that I complimented Crystal and said she may be the manager and the jerk laughed and said NO. Crystal got us through the pandemic so far and now I have to again do curbside and I was soo thankful that she stills works curbside. I will welcome a call anytime to repeat my appreciation for Crystal anytime! 804-543-6507. Best- Cindy Peter
Search Option 3/5
Can’t there just be a search option on the choice screen in the app instead of having to select frozen food or pantry or whatever it might fall under?
Ordering was a breeze!!! 5/5
OMGosh! It was so easy! The app and card remember your purchases so you can literally just click on items you’ve previously ordered. It took less than the time it would have taken to write/organize my list. Going to try the pick-up option for the first time!!!
Kroger App Issues Fall 2021 3/5
I’ve been using the Kroger App for years, but unfortunately about a month ago the app started forcing sign in every time I open the app, and not allowing an option for staying signed in or using Face ID. It is so annoying to have to sign in to this app every time I open it, especially since I don’t even have any banking or credit information stored in the app. Please fix this ASAP.
Also, on a separate note, when you are scrolling coupons, if you look away for a second and the screen goes to sleep, when you reactivate your screen the coupon list has reset and you have to start scrolling from the beginning again. Why can’t it stay where you left it?
No longer shows items for coupons 3/5
I can no longer see items related to a particular coupon.
Rx link missing iPhone 13 pro max 1/5
I cannot open the link there is no prescription link on the Kroger app any longer with the iPhone 13 promax
Not item friendly 4/5
Would have gave five stars but, all the items we needed could not pick up. Also was not able to order deli luncheon meat the way we wanted it, shaved. I am not even sure the luncheon meat is from deli or prepackaged.
I Love Kroger 5/5
User friendly phone app. I get the same deals as in store. I’m able to clip coupons, etc. with no problem. Grocery deliver is affordable and convenient. Pick up option is always fast.
Excellent service thanks!
Great app 5/5
I started using Kroger pick-up during a free trial in December 2019.
Things got rather chaotic when the Covid-19 Arrived, but things were soon stabilized.
The developer(s) listen when you contact them. I know this because I have seen a steady improvement in this app. If you have a problem with it that is the best way to get it resolved.
So thankful 5/5
I give them five stars. On time, courteous, and helpful.
Kroger vs Instacart App. 5/5
The Kroger app allows customers to order items not available through the Instacart app. Loyal Kroger customers benefit more from ordering through Kroger. Instacart doesn’t apply loyalty points. They also tack on fees for everything, and a convenience fee for nothing , that is a whopper many times. Can Kroger not have its own delivery service. (Bright Idea) Some employees would love to become delivery personnel. I love Kroger Instacart fees, not so much.
Confusing App on iPhone 3/5
I had trouble figuring out how to move items from my list, first to Delivery, then when I changed my mind, from Delivery to Pickup. When I looked in my cart prior to checkout, I found several items had been added twice, so I had to correct the quantities. I’m generally a pretty smart cookie with apps, but I found this one confusing.
Usually great, but… 4/5
I have used the Kroger app to order and have my groceries delivered for a few months now and have never had any issues until recently. I used to be able to print my receipts front to back on a few pages. Now, it will only print on one page which makes the print too microscopic to see. Also, the price for lean ground beef when I ordered it was $6.99/lb and when I got my receipt, I saw they charged me $8.99/lb. When I tried to contact Kroger via the app, it just kept saying error and would not let me submit. If they can fix these issues, I will continue to recommend.
Ease of use app 5/5
I love how you can build on your order over time with list, and toggle between coupons and your order to help save money. I shop more by pickup and delivery these days and saving money this way really helps.