User friendly 5/5
It was so easy to place online pickup order from the app. I was even able to back and modify my order and pay easily with a few clicks. Love the app!!
Dede Pleased 5/5
By Dede Pleased
Love, love Kroger. I indeed feel valued, especially when I receive coupons that I, myself can use!
They tried and fell on their face 1/5
Man, F this app. It's the most convoluted app I've used. It's not intuitive to navigate,the promotions aren't clear and too many options. Too many options in general. Just stick to one system. You clip coupons (still have no idea what that means) and put things in your cart, go to check out and you have no idea if you got the digital savings, try to figure out how to bring up the barcode (never did) all with people waiting on you looking like you're just messing around on your phone. Putting in my regular Kroger card did nothing as far as the app goes, didn't get any of the extra savings, only wasted my time, missed out on saving $16 and got a line of people mad at me. Going to Aldi's from now on.
Is there any way you could let me know what is NOT available an hour before I get to the store for pick up ?
Take a basic programming course 1/5
This app just continues to get worse with every update. Did Kroger’s ever consider folks might shop at more than one store? Changing stores should not require diving deep into the menus of the app.
Garbage app 1/5
Wont let me select my home store. It try’s to get my to select a store in the next town over. Horrible app.
Great app 5/5
By Richard V.
This is a great app and getting better all the time.
Fantastic job 5/5
I love Kroger the store and products!
Great service! 5/5
By Park mom
We have used thus service for a very long time and have been pleased.
This was the most confusing process-
My list wouldn’t allow me to add items. My pickup list was not clear as to what “was not available for pick up”
It took me longer to “shop” this way than if I went to the store.
Kroger pickup 5/5
Very please with customer support for Kroger. I placed a grocery order to pickup at the store. In my order was a thing of dishwashing liquid. The top was NOT closed!!! When I got home I found dishwashing liquid ALL over the rest of my groceries, not to mention in the carpet of the trunk of my car. I contacted Kroger customer service and they made it right! With no issues!
Excellent Customer Service!! 5/5
By Perro Pratt
Hats off to the Stonebridge location in McKinney, TX. They are on top off their game!!
App Store 3/5
It’s a little tedious to go back and forth from sales items digital coupons and categories for none sale items to get them all in the pickup cart.
Adequate: Meets the basic needs of a shopper 3/5
I use the app often, it is able to be used, bugs are few, and I am generally able to get the information I need.
When I’m looking to substitute an item, search for a new item or search for items that don’t contain an allergenic ingredient....not as good.
For a household with several sensitivities, it would be great to filter out foods that contain those...like gluten, wheat or carrot as an example.
When searching for shower cleaner, it will bring up oven cleaner in the top results when it’s already filtered for bathroom.
Very satisfied! 5/5
I like what I like! appreciate the option to not get substations. I only get what I want and can shop later for items not available at the time.
First time 4 stars for web interface. 4/5
I will give another review when evolution complete. Thank you for your service.
Not Working 1/5
After install, enter zip code amd het message stating- “oops, looks like we are experiencing technical difficulties”
This has been going on for past 3 days?
Was able to obtain that if you are reinstalling the app due to upgrading your phone or reinstalling due to phone reset, the IOS system recognizes you already had it and did not actually reinstall or carry over your info. Can’t have app installed 2 times. The system thinks that what your trying to do. So basically it’s a one time app.
The Kroger Pay section no longer works. It won’t let you change your card when expires. Sitting in parking lot. Forgot wallet.
Pharmacy portion does not work 1/5
Because of an insurance change I had to change to the Kroger Pharmacy a year ago. Although they are very good when you go on site the App does not work at all. For a year I’ve been ordering refills via the App. When I do I get a time when my prescriptions will be ready and told I’ll get a text when they are ready for pickup. This has never happened. Every time, in fact, the status on the app just continues to say “in progress” so I have to call the pharmacy to check. Whereby I’m told that they are working on them and they will be ready in an hour. In other words the scripts aren’t even worked until I call. Defeats the whole purpose.
Today’s delivery. 3/5
About 40% of my items I had ordered was not in stock. I was very disappointed today.
Great service. People who deliver so far are cautious and kind. Thank you.
By Almost thin!
Shopping pickup is safe & convenient! I like it!
Site to crowded 2/5
Way way way to much stuff going on! The difficulty navigating is so aggravating I could scream! There are much better ways to have such a busy website work easier because I have used them on other sites. You need to get IT or your web designers to work on this. Shopping online because of my extremely compromised health issues is so bad I’m thinking of taking my busy elsewhere. I know I am not the only complaint so think about this. Twenty year cumulative customer should be listened to.
Very Helpful 4/5
By Lulu's and Luna's Mom
I like being able to pick out my items online and not have to go into the store. I use the iPhone and iPad apps.
The iPad app doesn’t often allow me to setup a pickup time after I have created my order. Many times I have to complete my order on my phone or my laptop which can be inconvenient.
Stuck in endless loop 2/5
When trying to modifying my order, I am asked to confirm changes. When I click on confirm changes, the screen goes back to ask if I accept substitutions. When I click to accept substitutions, it moves forward again to ask for confirmation. I confirm the changes and the screen goes back to accept substitutions. I feel like I’m stuck in Groundhog's Day. I tried to update the app, but it didn’t fix this bug. Ultimately, I had to cancel my order and rebuild it from scratch. ☹️
Unable to add a new debit or credit card 3/5
This app worked so well until I had to renew my credit card. The app won’t load the information I need to fill in for the card.
Lost COUPONS 1/5
I used to like shopping at KROGER and now they changed for us to upgrade and I can’t get COUPONSth
anymore!!! A lot of people have shopped elsewhere because
By Happy Pond
This has been such a wonderful service for me, a Senior, during the pandemic. Thanks!
Best App 5/5
By Prince Kiskeya
Great shopping experience with easy navigation.
Curbside pickup 5/5
Love your pickup! It’s well organized, quick and easy with friendly employees!
Needs improvements 1/5
By busy mom and nurse
Love the ability to use click list for my grocery shopping. However, the last several orders I’ve placed have had missing items I KNOW I placed in my cart prior to check out. Also, it has adjusted the quantities of certain items I’ve ordered (example- ordered 2 creamers and received one). There is a glitch somewhere in this app with the items you’re ordering and the quantities of items. Kind of defeats the purpose of a click list when you have to go into the store anyway to get items that were kicked off your order.
Senior shopper 5/5
By Other Mama
These young people work hard gathering and bring your order to your car, no matter the weather. Thank you LaGrange, Ga Crew you make my life so much better and safer.
I have been using Walmart’s pick up forever I wish I would have switched earlier! So much easier and you can pick the coupons and apply them right to your total while you shop it’s awesome! So much easier
Great app 5/5
By the pain killa
The app is so easy and convenient to use. I love it!
Amazing. So happy with this service and their customer service in general.
Attempt to substitute! 3/5
More effort needs to be made to offer substitutes instead of just saying unavailable. Many times I have called store and/or customer service 800 number about this matter, when there were lots of similar substitutions available.
Tech Freeze Up 3/5
Handy app and love pick up
Option. Sure does freeze up and have to restart a lot.
Very good, but has a glitch 4/5
For the past couple of months or so I have had items unexpectedly fall off of my cart. Sometimes I catch it, sometimes I don't. Very frustrating that I have to basically quadruple check my cart before I check out. No one seems to know why it happens, either. Please look into it.
By Gracie Volz @yahoo.com
I just wish I could pay on the app as well, also I am not able to scroll k over the entire list.
Juan was very helpful and courteous.
Pick up fee 4/5
Order was over $50 so why the pick up fee??
Too many updates 1/5
Non-essential updates, at that. Also is a tracking app, as it is consistently non-functional while using VPN.
Kroger App 5/5
Easy to use. Search bar works well to bring up products.
poor app design & function 1/5
By Sick of Kroger corporate greed
Buggy, to much included, loses orders, sloppy, lazy design
First time user 5/5
So far so good, will take some time to feel totally confident
Please fix the cart sorting 1/5
By Be a boss
When I started using the app the cart would sort by department now it sorts in the order you put things in. Aside from that we love Kroger and the app. Please fix the cart sorting!!!
Low inventory 2/5
By Cybor101 gameing
The Eaton Kroger’s always has a low inventory. It Need to be the a super Kroger’s like in Englewood ohio. Doesn’t even offer crab legs at Eaton.
Completely useless for Kroger Pay, don’t waste your time
Grocery delivery 3/5
Delivered to the wrong apartment, next time I guess I will have to say hand groceries to me.