The app is slow 2/5
By ty0129
The app is always freezing, glitching , and lagging.
Very Annoying - worst app 1/5
By GaryPathy
1. Scan QR code - bad option.
2. ID entry option - not clearly defined.
3. Asks for first 5 digits of account
a. Why ask for account details - don’t want to store in app
b. Not clearly mentioned that it is the 5 digits of card
4. Password - forces back to use default generated password. Everytime we try to confirm password, it changes back to default password.
It’s a crappy app
So many bugs. 1/5
By dontgetheapp
Hands down the worst membership interface I’ve ever used. The membership card takes several tries to load, the screen constantly bugs out, the app crashes constantly. The location function does not work. This app needs major improvement!
WOW!! 4/5
By #gurlbye!
LA Fitness has finally updated the app so that the barcode loads in less than 42 minutes. The sole reason for 99.999% of this app’s use has been relocated to the year 2023. Finally.
It would make even more sense if the barcode was displayed on the MAIN SCREEN upon opening the app. So hopefully by year 2030, we will have that UI/UX update.
How’d this app get worse? 1/5
By Tommy#25
The primary function of this app, the only reason 99.9% of people use it, is to check in at the gym. So why does this app make it so difficult to do that? Ignoring the awful look of the UI, why does the app now automatically open to the messages screen? Why do you have to wait for the app to load, tap back off of the messages screen, tap the check in button, and then wait for the next screen to load(perhaps multiple times if you frustratedly tapped the check in button multiple times because nothing happened) before getting to your QR code? The QR code should be on the first screen when you open the app if you’re already signed in. You literally don’t need anything else on the landing screen. Throw all the other app features no one uses in the menu at the top right (or better yet, get rid of them). This should be an incredibly simple app but instead it’s a frustrating experience every time you try to check in at the gym. I could literally design a better app in 5 minutes.
Good gym. Bad app. 1/5
By Johny623
I love the LA Fitness gym I go to, however, the app looks like something from 2012. It definitely needs a major UI redesign, something to make it more modern and faster. For now, it only gets a 1 star from me unfortunately.
Cancel subscription 1/5
By fbdjjskskcncjdksk
They don’t have access to cancel a subscription on the app you need to contact them on business days only!!!
a wonderful app from 2010! 1/5
By Lolzwowhorrible
it’s time LA Fitness enters 2023. horrible and confusing UI, glitchy, and sometimes a non-responsive app. users want to see a clean UI, and not navigate through multiple pages to get to their QR code/membership - that should be front and center. please update your app
Trash 1/5
By PaulRoseberry
Complete piece of trash, takes years, lifetimes, you’ll be dead before it loads. Just don’t bother, they don’t care to fix it. So gross.
I’d give Zero if I could 1/5
By PastaBall
Terrible and useless.
App getting worse! 2/5
By Lukas.Bunny
The option "When Im near a club, prompt me to open my membership card" not working anymore. Have to manually launch the app, then go to the membership card everytime I get the the club which takes way longer.
Recommendation 3/5
By IkeMoss
I rarely workout at LA and just use the gym for the sauna and hot tub. You guys should have each club alert the app when the tub or sauna isn’t working. That way some of us aren’t wasting time going to that location. I like that you can go to the app to see what each location offers. That one extra feature would help members a ton!
Slowest app ever 1/5
By Eric Schrecengost
The app should automatically open up your QR code. Not display a stupid picture of an La fitness. It takes way to long to be able to open your membership code.
Probably the worst app I have ever used 1/5
By dou_tx
Glitchy. Unresponsive. Takes 20+ seconds to pull up the membership card when I walk into the gym. Ya know, the only reason for this app. Great work guys.
App is terrible 1/5
By Lmvpro
Please fix your app interface.
App en español 2/5
By carito hdz
Creo que deberian de poner la opción de poner la app en español tambien no todos hablan ingles
Trash app 1/5
By xpackin1
I can’t even register my account on the app.. keeps asking me for the first 5 of my banking on 2nd page and not taking what I use…
Buggy and slow 2/5
By Jae Mackenzie
This app is pretty useless. The user interface is terrible, when you watch the videos to see if you’re interested in a class, it glitches so you have to force close the app. Leaves a lot to be desired.
Rate 5/5
By Eduardinho777
Phenomenal app. I love the simplicity and the training videos. I can easily book sessions with my coach.
Glitches 1/5
By Awake shad
This ap glitches everytime I open it. It is a headache to have to wait for it to stop glitching so that I can scan my membership barcode when I enter the gym. I wish there was an option to have a physical membership card as well.
Please just allow adding member card to Apple Wallwt 1/5
By Sam Ruedinger
The app is trash. The UX is 15 years old and it does not work well even on my brand new phone. There's a long pause when restoring the app from standby before it's responsive which is annoying when I'm just trying to check in. The other functions of the app are extraneous and not value added. I want to add my card to my apple wallet so I don't need to mess with this horrible horrible app but it's not possible.
The 2000s is calling for their app back!! 1/5
By 93716!:!2)2!1!48,3!
I cant believe how old and horrible this app looks/feels. Even just adding the simple things like allowing membership card to be added to apple wallet, and a little better ux/ui would go a long way!
Slow app 2/5
By TristonZuni
All i ever do is pull up the app to check in but i have to wait around a minute to a minute and a half just to do so. Other than the app being crazy slow, the gym is great!
Totally glitchy. Doesn’t load when you need it to 1/5
By Co0lk1d123443212
Overdue for an update
Outdated App 3/5
By LectrikSlyde
Although the app proves to be useful to check in and look up class schedules, the Home Screen is basic and outdated. Needs a refresh with maybe icons or something to make it more inviting to the user. The blocks makes it look like an Atari 2600 in the age of PlayStation 5.
Fitness Logging 4/5
By GroupieDealer
I liked it. Very basic and get the information you need. I was looking to see if logged your check in, in a format that helped you account for your time at the gym. It only list percentage on a bar. Would be nice if it lists history so you can track your goals.
App needs an update 1/5
By Nonconformister
Can’t reserve training. Bugged window just keeps reloading
Possibly the worst app on the App Store 1/5
By indianguy9213
Takes 10-20 seconds to load up and display my barcode. I end up standing awkwardly at the front desk every time waiting. I have a new iPhone and it happens to others as well. Why don’t you guys just integrate the barcode into apple wallet like other gyms so I can delete this crappy app?
Absolute trash 1/5
By L( ͡° ͜ʖ ͡°)A
Last update was months ago? Slow queries. Buggy menu and interface. Lazy menu for that matter. Redundant modules that freeze. It’s just a bare minimum lazy app at this point. A mobile page would almost be better. Get it together Fitness International LLC
Shocking terrible 1/5
By SeahawkCarlo
You know when ChatGPT wrote a college essay, and it got an average grade? This app was made by someone that ChatGPT would score higher than.
Worst UI decisions I have ever seen 1/5
By SoftwareJawn
The only thing that could make this app worse is if it also gave me hepatitis. What you have to do to make this a decent app is:
- Make it faster
- Make it so when i Open it, it immediately goes to a menu where your QR code is already there so you can scan and go without waiting 2 minutes in the lobby for your code to get in.
- make it look like you didn’t pay 20$ for this thing, pay your developers Jesus
Do not sign up 1/5
By Tined_Texas
The app might’ve looked good on the iPhone 4 but now it is sluggish and rarely works if you don’t have near perfect connection, and they make it purposefully a pain to cancel your subscription, where you have to print off a form saying you’re canceling and send it in the mail.
The worst experience in this Gym 1/5
By TonyCalvo
.
Very basic 2/5
By Schajx
The app is very basic. I think a toddler could write it.
This app DESPERATELY needs an update 2/5
By Renegade by Proxy
It works fine for simply checking in, but honestly it looks like it hasn’t been changed since 2012. The UI is ugly and not at all user-friendly. Not to mention it’s buggy, slow, and constantly crashing.
Filing a Fraud Against LA Fitness Shortly 1/5
By Mohammed A.R.
Me, along with my two other friends, opted into personal fitness plan for one month. However, after I signed the contract, they Manager at the gym opted us for 12 months without our consent and knowledge. The manager added 12 months after I signed because at the time of signing, I and my friends did not see the 12 months, but blank space. My friends are the witness and we requested the manager multiple times to cancel the contract after the first month.
We wanted to learn the basics for one month only and we explicitly stated that from the very beginning of our conversation.
Therefore, after the first month, Me and neither of my two friends continued the personal fitness plan. And LA Fitness is charging me every month $280.
I’m charging frauds against LA Fitness and the Manager at Herndon LA Fitness, Virginia. His description: White Male with Long Blone Hair.
I wonder who gave up on this app 1/5
By Patpatpatppppp7777
I have to sit in my car for about 5-10 min before every workout. Just to wait for the membership card to open on the app. Imagine you press a button on an app and it’s unresponsive. On a new iPhone after restarting the app multiple times. Someone in LA/Esporta Fitness management clearly said “good enough” and stopped paying their app developers. Almost ruins the experience of being a member at this gym.
Contact less check in 1/5
By JHakimi
Please bring back contact less check in. I sometimes wait close to three minutes so I can get someone to get off the phone or finish checking others before giving my phone number for manual check in. I don’t take my phone into the gym, gym is me-time, free of everything else. Above all, some gyms makes you feel like you are bother to them with phone number check in. Please bring back contact less check in. Thank you.
Like a high schooler coded an app for the first time 1/5
By theHOLLYWOODG
This is embarrassing, LA Fitness should be embarrassed. Like wow. The design is atrociously basic.
Click on “gallery” and you get a picture of a random LA Fitness lobby and underneath it says “La Fitness Main Lobby” .. and that’s it! No gallery, just one random picture 🤣🤣🤣
The website is pretty outdated as well, but still usable. The app is just horrible. Planet Fitness for $10 a month, being the joke of the gym world, still has a FAR SUPERIOR app to this. I just switched over to LA.
Gym is fine, this isn’t the biggest deal in the world, but it’s just crazy how it can be so bad. For one members yearly fee you can probably get a better app designed on Fiverr. Like is LA Fitness that cheap? I thought the reputation was different.
Terrible interface 1/5
By bcaplo
Put the member bar code on the first screen when you open the app. That’s what all of us use every day. Way too cumbersome to get that barcode to scan. And bring back contactless check-in!!!
The app could be lauded out so much simpler.
It’s slow and clunky.
Useless 1/5
By sophie & mike
The log in is an utterly painful experience. I think that’s partly the app’s fault, partly my own club’s fault. I had a physical key card, but they voided that one so I would have to use the barcode on my app.
Now to log in, if I forget my name or password, the only way to restore your account is to enter your barcode, but you CANT because the only barcode I have is IN the app that I can’t log into. It’s an entirely stupid process. If I can’t log in to my account, how would I be able to access my barcode??
How did this app get approved? 1/5
By Dan-143
The engineers are fine, but management does not know what an app should be. I am an app developer and use this as an example of atrocious development and implementation. The features seem built on deliberately introducing as much frustration as possible to the user.
Slow to load 3/5
By Elijah Cottle
App regularly takes 30 seconds or more to load up the membership card
Very Limited 2/5
By ndndjendbds
No way to monitor which gym times are more or less busy . For $40 a month, that should be a feature as it is with Planet Fitness for only $10 a month. Additionally, not all machines have a tutorial in the app. This app needs an upgrade.
meh 2/5
By bobbisweet
App does what it needs to however lacks flow and ease. Looks outdated. Would be nice if they told you occupancy levels on app like other gyms with cheaper rates
DESCONSIDERADOS 5/5
By Pepeton63
En este gym no les importa los miembros
El gym siempre está sucio ,no hay Pepertowell ,cuando se termina el jabón tardan hasta una semana en poner de nuevo , siempre están sucio los baños y los vestidores , cuando reparan algo no te mandan un aviso o un texto para k ballas a otro gym.
Los miembros se dan cuenta hasta k llegan al gym y sin importarles te dicen k esta parte del gym no está en servicio, otras veces prometen componer alguna otra cosa y hasta te dicen la fecha y cuando llega esta fecha te salen con que no saben para cuando
Este gym de Highland tiene muy sucio el area del sauna,regaderas,jacuzzi y alberca ojalá lo limpiaran.
App is trash 1/5
By BarrackOswagga
They give you every option to do all kinds of unnecessary things but there’s no membership cancel option. Instead in an effort for them to make it difficult and Hope you not follow through they want you to come in or mail in a cancel form
Unresponsive and buggy 2/5
By jennyc091
It’s the only app that is unresponsive and buggy on my iPhone 14 pro. I thought it was me but obviously others are having the same issue. 2 stars but I actually use it to check in.
Stick to keychain fob if you can 1/5
By michaewe1234
App is clunky, buggy, and it is obvious there was no thought put into the UI. Like everything at LA fitness, the app is low budget and lacks proper maintenance.
