Awful app 1/5
Won’t let me login, gps to find clubs doesn’t work, nowhere to see when clubs are reopening even though I keep getting told to check the app for updates. Just awful.
Customer Service 1/5
The worst service. Machines constantly broke. Cleanliness not important. This is the Pendleton Pike location in Indianapolis
Update glitch please fix 1/5
Terrible Club! Terrible Management! A complete rip off! 1/5
I’ve been trying to cancel my membership which I joined two weeks before everything shutting down. One person has emailed me with no help at all! They are trying to charge me training sessions, A lot of them when the club isn’t even open! And their training sessions are less than 30 min long! 4 exercises! Do not join this club! Still no answer from them. This is a crime!
Needs more time/investment put into it 3/5
It’s a great feature to not have to carry around your membership card and just scan via your phone. Also being able to stay up to date on class schedules is nice, but the app itself is quite buggy and a lot of time pressing on a certain drop down doesn’t work or it’ll close the app down after trying multiple times. A big company like this should consider this a long term investment and put more effort into the app, there’s a lot of potential not being taken into consideration.
App is broken 1/5
With this last app update (5/5/20) the app no longer works. It closes as soon as it is opened. I tried deleting and reinstalling the app, but that didn't fix it.
Crashes upon boot up. 1/5
The recent 4.0.6 update crashes upon boot up of the app. But it’s not like I will need to use the app anytime soon.
Newest update crashes 1/5
Updated app with newest update, now app will not load on IPhone 6
Newest version has bugs 1/5
Useless. Keeps crashing & shutting off as soon as it opens. Tried to reinstall but same problem kept occurring.
App Doesn’t even open anymore 1/5
Great job developers, the app now crashes as soon as you open it.
Still broke 1/5
By Runnin Ron
App crashes immediately after opening. Deleted and reinstalled. Will work until you login to your acct then crashes
Latest update crashes 1/5
May 6, 2020
Latest update crashes before it even opens
Horrible app 1/5
By used to be an laf supporter
So they closed the clubs. Then changed their app and now when you try to log in the app says the account is no longer valid —of course it is.... the account was due to renew while the clubs have been closed (and the memberships were supposed to have been extended)!!! You’d think after 40+ years LAF would have their - - - - together - nope, same “old” LAF.😡
Payment options 1/5
There seem to be an issue with automatic payment and the app doesn’t seem helpful in the matter. Why can I check in from the app and schedule sessions, but I can’t make payments? It’s quite frustrating.
At home workouts. 1/5
So just where do I find there’s at home workouts. All I can find is a page showing me how to find a club. Please help.
No music 1/5
By ca help
The videos do not have music with Zumba . Hard to get in to them .
Interferes with other functions on iPhone X 1/5
TLDR: Do not use under any circumstances.
After I installed the app, I started seeing various strange software malfunctions on my iPhone X. Most notably, the photo image picker in Messages would no longer populate. Restarting the phone would restore proper operation but only for a few hours, even if I never opened the app. So I started deleting recently added apps. Upon removal of the LA Fitness app, everything immediately returned to correct function.
It looks like the app is doing something wrong in the background. Apple should pull this app from the store as it appears to have harmful side effects that break unrelated features.
Had to reinstall app—finally works! 3/5
Couldn’t look up a club by name or GPS in Find Club. Had to delete and reinstall app. Works now.
Could be better 2/5
App is glitchy and always leaves a notification on my home screen even though there is no notification.
LA FITNESS + Apple Music 3/5
LA Fitness has music playlists on APPLE Music, are these available from the app?
La Netscape View NEEDED!!!! 1/5
I cannot deal with this vertical view on my iPad!!!!!! I understand a simple adjustment on your part could change this. I cannot; but you can.
Get it together 1/5
Get it together
Poorly executed 1/5
My gym locator doesn’t work, so I can’t view hours of gyms or kids clubs.
A third of the tappable buttons are off screen, because the whole screen is shifted down.
I have two unread push notifications that are nowhere to be found within the app to actually read.
Don’t run properly 1/5
Unfortunately, it doesn't give me access to find clubs near me and other features are not available to use.
Apps doesn’t work for iPhone 11 1/5
Was working fine on my other iPhone upgrade to the 11 haven’t had any luck with the app
Studio Zone? 4/5
My LA Fitness in Powell is great. At this point I am having trouble finding the “Studio Zone” for videos since the club is closed. Bummer.
Doesn’t work. Won’t show local centers. Used to work fine, but this update is a bust.
Location Service not working 1/5
App has continued issues all the time.
Software Update needed 2/5
Not able to see class schedules or locations since upgraded my iPhone
Worst service ever. Don’t go with contract. 1/5
By Vi Key p
Worst service ever. Don’t go with contract. They don’t inform you about contact rules and regulations. Please be aware of that.
Simple functions don’t work. 1/5
Why doesn’t the “Find Club” section work? Why is the club search limited to 15 miles? I’m 20 mi from my nearest club. I can’t download the newest class schedule, though there’s a link to do so.
Very basic app.
My main concern is that under the account tab, the app does not allow me to update my billing. I enter my cc info but the “submit” button does not respond. It is unclickable. Somebody needs to run their script again
Check in not registering 2/5
Occasionally scanning your membership tag through the app doesn’t register in the check in history. You should be able to go back in and manually add it
Can’t open app 1/5
I can’t even open the app it crashes within 2 seconds of opening it and I redownloaded it
Never works 1/5
The gps part is constantly not working
App constantly freezes up 1/5
The app works fine until it doesn’t, and then it completely stops being responsive. At least once a month, the personal training tab becomes non-responsive; clicking on it does nothing, and then minutes later the spinning “loading” wheel pops up and spins for up to 10 minutes, and doesn’t pull up the tab when it finishes. Logging out doesn’t resolve this, as when I put in my pin it shows that all 4 digits are entered, and does nothing for 5+ minutes; I just never get a pin accepted or wrong pin message. I frequently have to delete the app and remake an account. The personal training is literally why I have a (expensive) membership and to not be able to schedule appointments is enfuriating.
Can’t create account 1/5
The app is useless since the app freezes mid way through trying to set up an account.
The app can NOT track workout routines, equipment used, weights, reps, time, days, workout partners or groups. It’s just a mobile app that replaces a key fob, and there it earns its one star.
Just stopped working 1/5
I can’t use this app to find a nearby club or class schedules because neither the GPS, the map, nor me entering city/state or zip code will find any clubs, even when I’m standing in the club
Needs accessibility improvements 1/5
Hi, LA fitness for iPhone needs apple voiceover screen reader accessibility improvements for the blind to access your app. Please improve accessibility so that the app could be inclusive for all.
Updated to iPhone 11 and app can’t find clubs 1/5
By san antonioan
I can’t use this app to schedule appointments or find class schedules because neither the GPS, the map, nor me entering city/state or zip code will find any clubs, even when I’m standing in the club.
Convenient, needs complication 3/5
It’s great being able to sign in using your Apple Watch, but LA Fitness needs to update the app to allow a complication for the watch. If you have a face that is specifically for workouts, having a button on the face to sign in would be extremely practical instead of having to sift through apps on the watch to sign in with your “membership card.”
GPS fixed after delete and reinstall! 5/5
UPDATE - Like several others my GPS had stopped working after upgrading to a new phone XS. Wasn’t sure if it was the phone or an app upgrade. Anyway I decided to delete the app, turn off the phone and back on, and reinstall the app. Like magic everything is back working! Happy user once again.
Like several others, the GPS has stopped working for me after about 1 1/2 years of not having any problems. Membership card only functions. Can’t find the la club that I’m physically at. NO clubs or classes can be found so none listed which is a pain. PLEASE FIX SOON!!
Doesn’t work with iPhone 11 1/5
Used to love this app. Not anymore. It doesn’t work with my new iPhone 11.
Can’t reserve racquetball court on the app.
Horrible system 1/5
Don’t know why my and my fiancé account all connected. The staff in gym gave me my fiancé’s barcode when I reported my phone number and I mistakenly reset my fiancé’s account. Finally find my barcode and the app system told me account reset however log me out immediately and showed my login info wrong. Happened 2 times and could not reset my account. It was the most updated app already.
Can’t even experience it 1/5
I just joined and I downloaded the app and it won’t open, it will do a slight animation then closes 😐
Ugly icon 1/5
Poorly made app. Hard to find the icon due to the nasty color they chose for it.
It’s ok. 3/5
I’d like to be able to see my monthly billing in the app so I can submit to my employer for wellness refund.